# Page 6 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (427) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 6 - Reviews of ResNexus ## Showing most helpful reviews Showing 126-150 of 427 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PJ Polly J. innkeeper Hospitality Used the software for: 2+ years ### "Awesome product for small inn" November 22, 2020 4.0 Love my experience with ResNexus. I like how developers are always working to tweak the product and fine tune it. I have referred you to all that I know and convinced most of the b&b's in Galveston, TX to go with you when Eviivo purchased a product we all used then. Pros The flexibility ResNexus offers is amazing. You can set up a variety of reports or create your own. I like the way the booking engine looks and the ability to customize it. Also, throughout Covid-19, ResNexus offered webinars that helped put us at ease and provided ideas to reopen and keep going. They were pretty much my life-line during that time giving me hope and great ideas to keep my customers engaged and keep me busy. Cons I would like more flexibility with the calendar and wish that could be what I see when I login. More options with third party integration would be appreciated, as well, i.e. accounting integration with Quicken and credit card processing with Square. I wish your webinars would go back to being informative rather than pushing a third-party's product. And, I miss \[SENSITIVE CONTENT HIDDEN\]. Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing ResNexus Stability Review Source Response from ResNexus November 25, 2020 Polly, Thanks for leaving us a review. We value the feedback of our customers and use it to grow. TL Terri L. Owner/Operator Hospitality Used the software for: 1-2 years ### "We LOVE ResNexus" June 10, 2023 5.0 I use ResNexus for a Reservation System, Website Design and hosting, Online Booking, Credit Card Processing. Every aspect of ResNexus systems and services are top notch! Pros The reservation system is so user friendly and meets our every need. The Web design process was easy and customer support for the Website and every aspect of ResNexus is beyond excellent! Cons I cant think of a single negative. I love ResNexus!! Review Source Response from ResNexus June 26, 2023 Terri, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! SB Stefanie B. Property Manager Hospitality Used the software for: 6-12 months ### "ResNexus Team Rocks! " April 5, 2024 5.0 Pros The staff at Resnexus is five star! Anytime you call, even if it’s multiple times within one day which I have done they are more than happy to help, very patient, easy to understand, and determined to figure out a solution. Cons There are no concerns with Resnexus. There’s always someone available to answer any questions you have I like everything about Resnexus. Review Source Response from ResNexus April 11, 2024 Stefanie, Thank you for the great review! We appreciate you and your business! MBD Mary Beth D. Owner Hospitality Used the software for: 2+ years ### "AJ's Review" June 8, 2023 5.0 If it wasn't for the Red Carpet service, I would find it very challenging. Your team is always there to help with an email blast or to help out with a change I cannot manage. I have referred you a property in Marquette, Michigan an my childhood home in New York (Genesee Country Inn) is also on Resnexus! Pros I like the grid, the ease of making a reservation and i like that I can easily see the difference between online reservations, OTA's and telephone bookings. Cons It is challenging to make a change to my email photos, and I also find it challenging to change my minimum nights. I contact customer service who is always more than patient with me, but would like to management my emails on my own. Don't like the html much either :). Reason for choosing ResNexus Dave. Review Source Response from ResNexus June 23, 2023 Thanks so much for taking the time to leave us such a great review and feedback! We appreciate you and your business! And we really appreciate the referral! NS Neda S. Owner and operator Hospitality Used the software for: 2+ years ### "One of the best cloud based booking engines " June 16, 2023 5.0 Pros The ease of use and up to date features Cons Some of the services are not available in Canada, such as payment or travel insurance Review Source Response from ResNexus June 29, 2023 Neda, Thanks for taking the time to leave us a great review! We appreciate you and your business! CH Cindy H. Innkeeper Hospitality Used the software for: 1-2 years ### "Small Inn that gets big bang from ResNexus" June 16, 2023 5.0 I came from a different Inn that was using Little Hotelier. I much prefer ResNexus and I was able to self-teach myself how to work with it. Pros To date, my best experience with ResNexus has been the support from \[sensitive content hidden\] . He has made all the difference in how I feel about ResNexus. I feel like I gained a coworker who is focuses on my success. It's been invaluable. Cons I wish ResNexus could find a way to auto refund for cancellations (when applicable) rather than me having to do it manually. I do have issues with split reservations still coming from booking.com too. Review Source Response from ResNexus June 29, 2023 Cindy, Thanks so much for the great review and feedback! We love serving you and your business! WW Wendy W. Owner Hospitality Used the software for: 2+ years ### "Bed and Breakfast" July 6, 2023 5.0 Overall I love the product. I would like a way to allow guests to pay without me having to call them when special payment options are made or charges fail. Pros Ability to manage and move reservations Cons Ability to rebill upon charge failure without a call Review Source Response from ResNexus July 7, 2023 Wendy, Thanks for the great review and feedback! We love serving you and your business! TB Teresa B. Owner/Operator Hospitality Used the software for: 2+ years ### "Excellent reservation program" April 27, 2020 5.0 We researched several popular programs before settling on ResNexus and in our over 9 years of use, I have never been sorry that we chose this one! Staff was always reachable and helpful, no one ever made me feel stupid because I couldn’t figure something out, and they were open to suggestions from their users. I very highly recommend it! Pros ResNexus was easy to use from the very first day, and everyone on the staff went out of their way to help us implement its use in our 8 unit urban bed and breakfast. The fact that it was easy to read and understand put ResNexus head and shoulders above the other programs that we researched. Cons Almost nothing! The things that bugged me were minor ones, like a page not being saved automatically and that sort of thing. Mostly it was just things that I didn’t know how to use correctly that the staff swiftly helped me figure out. Reason for choosing ResNexus Because I could easily look at the screen and figure out what I was seeing! None of the other programs were nearly as user friendly and easy to understand. Also the original salesman was amazingly friendly, knowledgeable, and helpful, and he assured me that the company would stand behind me all the way—and they did! Review Source Response from ResNexus April 28, 2020 Teresa, Thank you so much for the wonderful review! We work hard to make our software end user friendly and are grateful for the feedback! LH Lori H. Owner Hospitality Used the software for: 2+ years ### "ResNexus Review" June 20, 2023 5.0 Great service, great people and easy to use Pros So far I like almost everything. It is easy Cons I haven't found anything yet in the time we have use it Review Source Response from ResNexus June 21, 2023 Lori, Thank you for the great review! We appreciate you and your business! DL David L. InnKeeper, Owner Hospitality Used the software for: 2+ years ### "ResNexus platform is essential for B&B's" December 18, 2019 5.0 ResNexus is an essential tool for us in running our business. We have used other similar online tools/services, but ResNexus far exceed them all. Highly Recommend, the change over to them is totally worth the initial setup and training. Pros First, the team helps us with every configuration necessary to get us started day one. The training that comes with the product is key to establish an online presence necessary to run our business. ResNexus offers so much whether your a small B&B or a large hotel. Key features include simple online booking tools, marketing & sales tools, front desk interface, administration tools all in one product. It provides a very professional look and syncs via their channel manager to work seamlessly with all the big external online booking sites. Cons Initially the marketing feature offered that handles the promotion/newsletters is somewhat complicated for the average user. But I have to say that if I need assistance they are there for me all the way with their red carpet service. Reason for choosing ResNexus ResNexus offered us a one-stop-shopping product that meet the needs of our business at an affordable price. Review Source SH ShelleyAnn H. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "I recommend ResNexus to anyone who needs this type of system!" February 28, 2022 5.0 The benefits of using ResNexus are multifold: I believe ResNexus is on the leading edge of this technology. You have a system that works is always up and running making us look professional. The support staff are very friendly and very helpful, always there to lend a helping hand. ResNexus is also looking to update their systems to keep up with the necessary changes that happen from time to time. The whole company is a pleasure to deal with and very affordable. Pros How easy it is to use on a daily basis and to train incoming staff. The system is robust and very professional. It is very affordable and the company is a pleasure to deal with. Cons There is nothing that I don't enjoy about this software. Review Source Response from ResNexus May 23, 2023 ShellyAnn, Thank you so much for the wonderful review! We appreciate your business! MZ Matt Z. Owner Hospitality Used the software for: 2+ years ### "A reservation software worth considering!" October 3, 2023 5.0 After exploring several reservation systems, we ultimately decided to go with ResNexus, and we've been loyal customers for the past 3 to 4 years. Overall, our experience has been highly positive.ResNexus offers an intuitive platform, both for us as operators and our guests. The customer support has been exceptional, especially thanks to Dareq Da Costa, our current Red Carpet Pro, who has consistently provided excellent assistance.One thing we appreciate about ResNexus is their commitment to continuous improvement. They seem to always seek ways to enhance their platform and introduce new features. Occasionally, we encounter minor issues, but ResNexus is quick to address them or provide guidance to resolve any user-related errors.If you're in search of reservation software, we highly recommend giving ResNexus a thorough look. Pros Customer service, ease of use for staff and guests Cons Some issues with accounting / integration with Quickbooks (though may be user error) Review Source Response from ResNexus October 10, 2023 Matt, Thanks so much for taking the time to leave such a thoughtful review! We love serving you and your business SL Sarah L. Owner Hospitality Used the software for: 2+ years ### "Customer support?" March 23, 2021 2.0 Pros Reszexus has live time booking so I never had to worry about double booking one of our rooms. Cons Whenever I have contacted Resnexus with a problem , first they always blame the platform. I then phone the platform and it always turns out it was not there fault. Then I phoned resnexus back and eventually they are forced to admit they are making the mistake. At this point they say they they will look into it and get back to me. They don't! Resnexus is not able to make out correct guest invoices. I have my charges fixed, the same for each platform. Yet Resnexus has never gotten it correct. Their charges are all over the place. I have been contacting them for over a year, the last time 3 weeks ago, they said they would resolve this problem and promised to call me back. I am still waiting - heard nothing! They advertise 24/7 customer service, UNTRUE! If you try to reach them on the weekend - forget it. You will be lucky if you receive an email on Monday or Tuesday. By then it is usually too late. I have lost a lot of money on overcharge of income taxes due to Resnexus. Review Source Response from ResNexus May 23, 2023 Sarah, We appreciate your feedback. Although not perfect, ResNexus strives to provide the best customer service in the industry. We apologize that we did not live up to your expectations. BS Bailey S. Office Manager Hospitality Used the software for: 1-2 years ### "Office Manager Review" June 10, 2023 5.0 Overall the system is easy to navigate and user friendly. Pros Easily make and many manage online reservations, phone reservations, and housekeeping. Cons Problematic when there is not any option for after hour support. Review Source Response from ResNexus June 26, 2023 Bailey, Thank so much for the great review! We appreciate you and your business! WB Wallace B. Co-owner Hospitality Used the software for: 2+ years ### "Couldn't run our business without it!" November 30, 2020 5.0 Our overall experience with ResNexus has been VERY positive. We have been impressed with their prompt customer service responses both from the tech support team and from our Red Carpet Professional, \[SENSITIVE CONTENT HIDDEN\]. Tech support has always been professional, thorough, and quick to response. They can't always fix some of the small issues of user interface and the like, but they will do what they can quickly and very helpfully to get you moving in the right direction, even if it is user error and/or ignorance. Pros We use both the booking engine and a ResNexus website design and overall have been very happy with the functionality, look, and positive perception by our guests. All of the modules that we use are customizable to a great extent for our specific needs and have continued to work well for us as we have grown since our opening almost 4 years ago. Cons The only "con" that we have experienced is a bit of lag time in software updates regarding undocumented features. There are some feature suggestions that seem to take a while to implement and some features that have been added or modified without quite as much explanation / introduction as might have been helpful. An example would be adding photos of our guests to their master guest record. Review Source Response from ResNexus December 17, 2020 Wallace, Thanks for your great review! We appreciate hearing from our customers. GM Gustavo M. President Hospitality Used the software for: 6-12 months ### "Well done!" June 20, 2023 5.0 I will not running the hotel without you my friends Pros Friendly for users, support team and there is always a way to do things Cons We feel like co workers. All your people are excellent Reason for choosing ResNexus The most complete system, been assisted from my selection process by your \[sensitive content hidden\] and after that with \[sensitive content hidden\] as my support Review Source Response from ResNexus June 21, 2023 Gustavo, Thanks so much for the kind words and wonderful review! We appreciate serving you and your business. It was great talking to you in person! GA Garry A. Owner Hospitality Used the software for: 2+ years ### "ResNexus" June 20, 2023 4.0 Other than integration the system works as expected Pros Training was quick and easy and trainers answered all questions. Easy to set up. Cons Integration with partner that was advertised is non existent and three years of requests have been ignored... Review Source Response from ResNexus June 22, 2023 Garry, Thank you for your feedback and review! We appreciate your business! RW Rebecca W. Owner Hospitality Used the software for: 2+ years ### "Terrific software and support!" November 22, 2020 5.0 The ResNexus team is very responsive and accessible. They are always improving their services to give the best product and support to their clients Pros ResNexus is a valued partner in our company. We have been using this software for 10 plus years. The company is always innovating and improving their software to fit the needs of the hospitality industry. Their support department is awesome. I recently moved the hosting of my website to their platform which has made the software even more important to us. They have tutorials on line to assist you. Great value. Cons Once in while they will make a change to improve things, but sometimes this old horse doesn't like all the new tricks Reason for choosing ResNexus We actually looked at another product a few years ago that was less expensive and considered changing. But the further I looked into the product, the more I realized they didn't have the all the functionality and flexibility that ResNexus has. Moving my website to ResNexus has also eased the support of my website with one place to do both reservations and website management Review Source Response from ResNexus November 25, 2020 Rebecca, Thanks for taking the time to leave us a review. We appreciate you sticking with us all these years! SH Susan H. Owner/Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy to Use and Fantastic Customer Support" November 20, 2020 5.0 Overall, we are extremely pleased with the software and are encouraged by their constant attention to improvement. Pros This reservation system is so easy to use, graphically clear, and powerful. I have trained at least 10 not very technical people on this system and they have all been able to pick it up quite well very quickly. The reporting is a fantastic help to our business - keeping us on track and informed - granting some peace of mind during COVID-19. The support staff is unbelievable - they are the most responsive, cheerful people I have ever worked with on tech issues. Cons I wish you could put in a 6 month reservation all at once, and have it just repeat each month individually instead of showing the whole stay on the sites/nights. This works well when you click an open-ended monthly reservation, but if there is a defined end date, it all shows up together. Appreciate that you put little "Ps" on partial payments - this helps us track down people who aren't paid in full - maybe make these a light green or light gray? Reason for choosing ResNexus Ease of use, overall site organization and graphic layout and customer support. Review Source Response from ResNexus November 23, 2020 Susan, What a great review! Thanks for your kind words. We're happy to be of service. LW Larry W. Owner Hospitality Used the software for: 2+ years ### "Our preferred management progran" June 16, 2023 5.0 Very good Pros General Ease of use. Good reports. Easy to set up Cons Things like Reports are not in alphabetical order Review Source Response from ResNexus June 22, 2023 Larry, Thanks for taking the time to leave us a great review! We appreciate your business! KL Kathryn L. GM Hospitality Used the software for: 2+ years ### "Amazing Company and software" May 23, 2022 5.0 5 star! Pros Everything, housekeeping reports that print with notes, retail inventory, financial reports, suppot, customer service \[SENSITIVE CONTENT\]. I can go on and on. Cons Nothing! Well....maybe that it would not print reports on it's own. Wishful thinking Alternatives considered [GuestTracker](https://www.capterra.com/p/2445/GuestTracker/) Reason for choosing ResNexus Service, visuals and financial reports Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Management Review Source Response from ResNexus May 23, 2023 Kathryn, Thank you so much! We love serving your business! LM Laura M. Manager Hospitality Used the software for: 6-12 months ### "Stunning Desktop Version of Website" July 17, 2019 4.0 ResNexus is a fantastic company that I highly recommend. I love the slick and modern desktop website we created and appreciate all the time and effort the design team put into helping me. They don't even charge for the set up (only a reasonable monthly fee), so I consider it a great value, too! They are a growing company and because of that their newest areas of development (websites, direct connect with third party travel sites, etc.) are weaker than their more robust and tested reservation software. But despite the challenges I've experienced, I still highly recommend them because they have wonderful people working for them who are always courteous, patient and sincerely interested in helping and they are always improving their products to create a better user experience. Pros We are always getting compliments on our website thanks to the creative talents of the team at ResNexus. The designer, did a fantastic job choosing photos and layout and teaching me how to use the software along the way. I liked that they offered website design templates to work from and I like having the freedom to manage the site (change text/photos and pages) myself. Cons The desktop version of the website is beautiful, but the mobile version lacks design options. They are aware of this and are working on improving it. Also, the website builder is a bit clumsy and not as user friendly since it's created by programmers and not designers, but the front end website has great flow and function for customers. Although it's easy to change text and photos, I wish it was easier and more intuitive to change layout and components/widgets. Review Source LH Laura H. General Manager Hospitality Used the software for: 6-12 months ### "Website Review" October 21, 2019 4.0 Pros We really liked that ResNexus had the option to build our website as part of the package. When looking into other hospitality software, often times the website was not included and the costs involved would not have been feasible for our small company. The website is relatively user friendly and our programmer, really took the time to listen to what we wanted for our business. He was not who we originally started with, and the curent programmer came in at a time when we were behind schedule and got things back on track and developed something we were truly happy with. Cons The website is sometimes a little limited with its widgets and customization's unless you know how to HTML code, which we do not. However, our programmer and ResNexus support were helpful to try and achieve some of the specific requests that we were looking for. We have been told a couple of times that what we were requesting would make sense and it has been passed along to the tech support as something to look in developing, which is great, but we received this answer more than a couple of times which means we were limited as to what we were really hoping to achieve sometimes. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing ResNexus All inclusive - website, POS, and program all in one for a reasonable price. Review Source DC Dottie C. Owmer/operator Hospitality Used the software for: 2+ years ### "How Resnexus has helped me Grow My Business" June 8, 2023 5.0 My experience with Resnexus has been all positive. Pros The program is very easy to use. Agents are fast to answer phone calls and always answer my questions. The staff i9s very knowledgeable and polite. Cons I have no complaints about Resnexus. It is easy to use, easy to understand and fast. Review Source Response from ResNexus June 22, 2023 Dottie, Thank you so much for such a great review! We love serving you and your business! SHW Simon Hannah W. Owners & Operators Hospitality Used the software for: 1-2 years ### "We Highly Recommend ResNexus!" October 12, 2018 5.0 A year ago we acquired a small bed & breakfast in Indiana and with it we inherited the ResNexus booking software system. During the transition of ownership we were warmly greeted with a personal telephone call from our ResNexus Red Carpet Specialist, congratulating us on our new roles and letting us know she was just a phone call or e-mail away if we had any questions going forward. She even offered to schedule a time to train us in depth on the booking software itself. We were blown away by her kindness and willingness to answer any questions we had, despite the level of simplicity or complexity. Over the last year we have enjoyed the ease of use that ResNexus has to offer as an operator and for our patrons. Just this week, we even launched our very own ResNexus crafted website! The entire ResNexus website build team is incredible! Our lead designer on the project was very professional to work with and highly talented. Our point of contact for the overall project was warm and welcoming to work with, much as CSR was in training, CSR was quick to answer and guide any questions we had. Then we finished off the final element of the build and thanks to the ResNexus team, we now have a elegant, user-friendly, optimized for mobile website! If you are on the fence about whether to choose ResNexus over another booking software system, choose ResNexus! You won't regret it! Pros ResNexus is easy to use as an operator and for patrons, it's cost-effective, offers a personal touch with a Red Carpet Specialist dedicated to your business, and their team is friendly and easy to connect to with. Cons There are no cons to ResNexus! That's the great thing about this system! Even if you were to find one, a ResNexus Red Carpet Specialist is just a call away to guide you to the answers you seek. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.