# Page 5 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (427) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 5 - Reviews of ResNexus ## Showing most helpful reviews Showing 101-125 of 427 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Michael S. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Buy ResNexus Now and Supercharge your Business!" August 6, 2022 5.0 We are absolutely stunned with the ease of installation, flawless online booking, ability to customize practically anything we could think of, oh yea and we love the outstanding tech support, always there to solve any questions or issues no matter how small - definitely top notch and best in class organization. Honored to have ResNexus on our team as partners Pros We love the online booking and direct connect to TripAdvisor, and other Booking sites Cons Can’t think of any, they are always improving the software monthly with amazing new features and functionality. Can’t wait to see what this platform becomes in future years! Reason for choosing ResNexus ResNexus blows the competition away! Review Source Response from ResNexus May 23, 2023 Michael, Thank you so much for the amazing review! We strive to help our client grow and deliver the best software and customer service! Thank you for letting us serve your business! LS Lisa S. Manager Hospitality Used the software for: 2+ years ### "Resnexus Review" November 22, 2020 5.0 I feel that it is very professional and blends well with my website. \[SENSITIVE CONTENT HIDDEN\], my customer supporter, is FANTASTIC! She is always available and always answers my questions. The customer support is the best! Pros I feel that it is all inclusive. I believe most of my guests can make reservations easily. I like that the marketing provides the option to email guests. Cons I would love for the calendar to show guests names instead on colors.....or at least change the color from one guest to the next. If someone is checking in right after someone else.....it can easily be missed when looking at the calendar because it all blends together. I would also like the marketing emails to be more user friendly. I need to call someone to set up my emails and then to send my emails. I would like to be able to do it on my own. The point of sale should have a date of entering a product so that you can see what has been used from the date of purchasing the wholesale item. You have to jump through a lot of steps to print reports and receipts. It would be nice if there was just a print button. I wish the credit card wasn't defaulted for payment. If you forget to hit cash....it will charge the supplied card which is a very big deal. I wish the housekeeping section was easier to use. I wish it would say when guests are checking in and out . Alternatives considered [Restream](https://www.capterra.com/p/184117/Restream/) Reason for choosing ResNexus The detail of the monthly reports. Review Source Response from ResNexus November 25, 2020 Lisa, Thanks so much for leaving a detailed review. We're always looking for areas we can improve. JK Jared K. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Extremely happy with our decision to use Resnexus as our property management team" November 19, 2020 5.0 Love it and highly recommend them! They put the power of your own mind and vision for your property in your own hands. They are there to guide you when needed. Great webinars and they really are a value-added business partner. I have seen it in our sales and our guests' improved experience both booking online and while on our property. Pros The software is pretty straightforward and has a ton of functionality that my past software provider did not offer....I really love the ability to manage my inventory showing to third party sites, the rate I show to these third party sites versus my rates on my own site, as well as, my room room availability is seem-less between Resnexus & those third party sites (Booking & Airbnb). Really utilize the minimum night settings and ease of adjusting rates both through yield optimization functions and ease of use for rate changes both by date, room type, or specific rooms. We have added their website service and text messaging service. Since joining Resnexus we have added more and more functions, thankfully, because they do such a great job and are a pleasure to work with. Cons Some of the templates can be tricky to work with but customer support helps and will do what you ask, if you have patience...which I sorely lack. In that regard they will take the time to show me how to work with the code/website/etc and take as much time as I need. So really not a con... Review Source Response from ResNexus November 20, 2020 Jared, What an amazing review! We really appreciate you and your business. It sounds like you're taking full advantage of all the features our software offers. We love that! LP Laura P. Owner Hospitality Used the software for: 1-2 years ### "Resnexus has been a game changer for us…" June 17, 2023 5.0 We have had a very positive experience with Resnexus. Before using the platform our bookings were primarily through Airbnb. With Resnexus, we are able to take our own reservations. Our monthly revenue has doubled because of this. Resnexus has exceeded our expectations and has been a game changer for our small Inn. Pros I like the ability to manage all reservations on one back office platform. The email communication is great. The platform s very user friendly. Cons I love the custom emails, but it can be challenging to format. An easier program to add images, links, size text, etc… would be great. The templates are challenging to customize. Review Source Response from ResNexus June 21, 2023 Laura, Thanks so much for the outstanding review and feedback! We really appreciate it! We are so happy that your business is taking direct bookings, it really makes a difference. Thank you for letting us serve you and your business! KW Kathi W. Co-Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Superior Customer Service for Reservation Platform" June 13, 2023 5.0 We've used ResNexus almost as long as they've been in business. Our business has been operating since 1985, going from hand written reservations to ResNexus. They are wonderful to work with and always ask for feedback to enhance the product. Pros ResNexus has similar features to other reservation platforms. However, they are by far the best for customer service and support. The product is easy to use, customizable and affordable. Cons Back office does not have an easy to use/navigate hand-held option. Review Source Response from ResNexus June 26, 2023 Kathi, Thank you so much for mentioning our customer service! We strive to have the best in the industry! We love serving you and your business! In addition, we did just recently release the ResNexus app which is available for both apple and android smart phones. Thank you for being a loyal customer! KR Karen R. Owner, Innkeeper Hospitality Used the software for: 2+ years ### "Expensive, but among the most flexible of booking engines for our type of bed and breakfast." November 23, 2020 4.0 It has been a bit difficult to connect with a rep there who is consistently assigned to our business. Also, Resnexus is more expensive than many of the other booking sites, especially because we have only 5 guest rooms and their price structure is too high for a small inn like ours. They are pretty much inflexible about giving a business like ours a discount for a major loss of business during the Covid pandemic. Also, when we felt they made an error and allowed a customer to book a shorter stay when we had a 3 night minimum they refused to acknowledge any responsibility or to give us any discount for the revenue we lost. Pros We have stayed with Resnexus now for the full 11+ years we have been in business because theirs was the only software that offerred all the features and flexibility we needed -- like being able to customize rates for different rooms for special event periods, number of guests, special discounts, pets etc. We could show the customer exactly what they needed to know, or we could adapt each booking to be exactly what we wanted. Cons You pretty much have to customize one room at a time each time you want to make a change. It is not easy to make a change in one room and have it apply to some or all of the others simultaneously. A little bit time consuming to do the set-up for multiple and future periods of time, that might all be the same if there was an "apply to all rooms" button. Reason for choosing ResNexus Resnexus was the only software product at the time that had all the flexibility of booking features we needed, and was relatively easy to learn and customize for ourselves and our customers. Review Source Response from ResNexus November 30, 2020 Karen, Thanks for leaving us a review. We appreciate the time our customers take to leave feedback that will help us improve in the future. VB Vicki B. General Manager Hospitality Used the software for: 2+ years ### "Hotel Paisano" June 8, 2023 4.0 Pros ResNexus makes organization much easier to keep up with that hard copy only. It also allows connections for online booking. Cons Creating marketing materials using ResNexus is very difficult. Many of the functions do not come with instructions that allow you to see the use, and the amount of functions available for use are extremely limited. Our front desk staff are also unimpressed with the updated "Grid" screen and have been hesitant to switch over to it. Review Source Response from ResNexus June 23, 2023 Vicki, Thanks so much for the great review and feedback! We appreciate you and your staff! ES Elizabeth S. Owner Hospitality Used the software for: 2+ years ### "Customr Service in an age of None" June 16, 2023 5.0 Perfect Pros Above all I love the Customer Support ever competent and ever helpful and kind Cons I wish it were available on my phone Reason for choosing ResNexus I met the reps at a conference in Cincinatti and selected them over the more popular one Review Source Response from ResNexus June 29, 2023 Elizabeth, Thanks for the great review! We recently created the ResNexus mobile app. It is available for both apple and android. We hope you enjoy it! We appreciate you and your business! KV Katherine V. Event coordinator Hospitality Used the software for: 6-12 months ### "Excellent choice for a small bed & breakfast" August 10, 2019 5.0 Overall great experience, especially with the personalized customer support both during training/set up and with website development. ResNexus has really taken our online presence up quite a few notches, allowing our small family-run bed & breakfast to have a beautiful website and booking engine on par with larger hospitality businesses. Pros 1\. Customer training and support is unbelievable - everything is one-on-one with a single sales rep with ongoing access by personal email, and there is 24 hour access to an online library of articles and videos for basic functions and troubleshooting. 2. Excellent functionality - does much more than we ever anticipated we would need, and on the customer end it is one of the most professional/beautiful booking engines we have seen. Cons 1\. It is significantly more expensive when compared to competitors, but we felt the price was ultimately worth it given all the advantages ResNexus has over other similar products. 2. Although there are workarounds, it can be a bit difficult to get it to do something it wasn't initially set up to do (e.g. we are using it to sell tickets to an event at our facility, but had to get creative on how to do that.) Reason for choosing ResNexus Consistently high ratings from ResNexus customers (especially in regards to customer service and responsiveness), great appearance of booking engine for prospective guests, little to no reports/reviews found with concerns for glitches/downtimes, ability to add on customizable website all within the same interface/account Review Source CM Carol M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Review" June 16, 2023 4.0 The channel manager is a must. I was told that they also use this feature with Airbnb but I have had two double booking with that company and that shouldn't have happened. Pros The website design and the great help that they give. Cons The site is too difficult to use. I find that I need to call them for help much more than I want to. Review Source Response from ResNexus June 29, 2023 Carol, Thank you so much for the review and feedback! We have made some great improvements to our website builder and have a 2.0 version which might work better for you. If you would like more information please email us at websites@resnexus.com or call the website team at 385-292-3572. SO Sarah O. Owner Hospitality Used the software for: 2+ years ### "Very Good System" September 27, 2021 5.0 Pros The ease in moving reservations, keeping track of the status of rooms, tax reports and income. The customer support is great and particularly enjoy working with \[SENSITIVE CONTENT\] since he understands and is not judgmental about this older person who is totally adverse to computer stuff.. He has been a lifesaver. I manage my property all by myself so I appreciate all the help I can get. Cons There really is not anything specific that I don't like. If I was more into computers I would understand and make much better use of all that Resnexus has to offer. I basically have only scratched the surface. Luckily, I only have a very small inn so not too detrimental. Computers are like math to me....I freeze up at the mere mention. If I would spend the time to study the tutorials I would be much better off and the support team would also be happier!!!! Switched from [Odysys](https://www.capterra.com/p/162894/Odysys/) Daughter handled can't remember Review Source Response from ResNexus May 23, 2023 Sarah, Thanks for the wonderful review and for being such a great client! RF Rhitt F. owner Hospitality Used the software for: Less than 6 months ### "Good with some bad" July 24, 2017 3.0 Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!. Pros I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner. Cons If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate. Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work. The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone. I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing. Review Source Response from ResNexus May 23, 2023 Rhitt, Thank you for your feedback and review! We have addressed and improved the monthly rental process. Thanks for being a valued ResNexus client! JTA Jeffrey Todd A. Owner Hospitality Used the software for: 2+ years ### "Outstanding in every way!" June 8, 2023 5.0 Makes for an excellent PMS with lots of functionality, with flexible add-on options to choose from Pros Functionality, automation, up-sell capabilities, professional appearance, and excellent customer support Cons Can sometimes be difficult drafting content edits Reason for choosing ResNexus overall functionality, appearance, and ease of use Review Source Response from ResNexus June 22, 2023 Todd, Thanks for being such an outstanding client and leaving such a wonderful review! We love serving you and your business! MC Mike C. Marketing Manager Hospitality Used the software for: 1-2 years ### "Graet platform and exceptional Customer Support" May 29, 2022 5.0 We implemented ResNexus to streamline the reservation process (more online bookings and less phone time for our staff) and to enhance the guest experience both on our website and on-site at the property. We are very satisfied with the platform - and teh Customer Service that we receive- and would highly recommend it to other properties. Pros Ease of use and integration with payment and accounting platforms. Cons The tools for building promotions take some practice to master. But the Customer Support team are always helpful with any questions. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Review Source Response from ResNexus May 23, 2023 Mike, Thanks so much for the great review and feedback! And thank you for letting us serve your business! Billie M. Operations Manager Hospitality Used the software for: 2+ years ### "ResNexus the best all around for campgrounds" November 23, 2020 5.0 Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth. Pros ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt. Cons Some features need to be added to adhere to new standards with COVID-19, but they are actively working on it and always take feedback and suggestions for improvement. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Cloud service, online bookings, reporting Review Source Response from ResNexus November 24, 2020 Billie, Thanks for taking the time to give us a review. We're glad you like your website! TC Torri C. Owner and Founder Hospitality Used the software for: 2+ years ### "Fantastic all around reservation system " June 13, 2023 5.0 Great experience. I will continue to use this system as I find it easy to use for the most part and my customers find it user friendly Pros Booking grid, reporting and user friendly. Cons The promotion pkg input gets confusing on how to make them show up in the enhance your stay option. I always forget where I need to go to create the codes and then add them. They also show up even after I want them to expire. Reason for choosing ResNexus It was better suited to my business needs Review Source Response from ResNexus June 26, 2023 Torri, Thanks so much for the great review and feedback! We love serving you and your business! AV Ana V. principal Hospitality Used the software for: 2+ years ### "We were brave but proud of our change" June 14, 2023 5.0 We love it We used Open Hotel befroe and switched fearfully leaving our database but we learn to use and really like it. Pros I like its marketing use of text and email capture Id like to not get channel email or ability take them out Cons I still prefer to see more reports Flyers not on Constant Contact format Alternatives considered [Oracle Primavera Cloud](https://www.capterra.com/p/145503/Oracle-Primavera/) Reason for choosing ResNexus Text messaging Id like to have my constant contact as my flyer campaign maker though. Review Source Response from ResNexus June 29, 2023 Ana, Thanks so much for the great feedback and review! We appreciate you and your business! aM andrea M. director of operations Hospitality Used the software for: 2+ years ### "It's getting better with time" May 18, 2021 4.0 I have grown to really appreciate their dedication to making the system better and better. I appreciate the reporting functions they offer and feel as though I can understand the progress my business is making easily with their reports. They also offer an annual teaching course that I do recommend their users take part in, as it helped to get my grievances to the parties that need to know. Pros I like that the software does offer a great deal of reporting, and visually it is easy to understand. Cons There are small details and functions I wish the software had capability for - the customer service team does take feedback back to their creation team with hopes to see fixes. I wish I had more control over some visual cues that the system could include that would make "at a glance" views more detailed and informative. In a fast paced, multifunctional operation like ours it is best for us to be able to make judgments as quick as possible so we can move onto the next task quickly - it helps us focus on the guests. So, I wish this system offered more control when it comes to that. The support team is great and does work well. The management team - or their "red carpet" team - is not as responsive as the general support team. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Review Source Response from ResNexus May 23, 2023 Andrea, Thank you so much for the great review and feedback. We loved serving you at Academy and appreciate your business! KG Kathryn G. owner Hospitality Used the software for: 2+ years ### "Review of ResNexus" June 11, 2023 5.0 I have been with your company for a long time and I am happy overall with your service. Pros I would say convenience and affordability is what I like most of ResNexus. Cons right now your company doesn't do this... just uses videos...maybe a call every 6 months from someone to make appointment to "show" me how to use new features that you add. Reason for choosing ResNexus I get called frequently to change from my reservation company but I am happy so far with Resnexus so I turn them away. Review Source Response from ResNexus June 26, 2023 Kathryn, We appreciate you and your business! Thank you so much for the wonderful review and your loyalty! SH Steve H. Owners Hospitality Used the software for: 1-2 years ### "Winzig Lodge Team Review " June 18, 2023 4.0 So far we like the software. Just wish I could exploit the reports and other features like Housekeeping. Pros Booking engine, online payment and customer support. Cons The training is sub-par for new hosts. The reports are very difficult to understand and create. Housekeeping segment is choppy and difficult to use and learn. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/)[LOGIFLY](https://www.capterra.com/p/250460/LOGIFLY/) Reason for choosing ResNexus Overall performance and price. Review Source Response from ResNexus June 21, 2023 Steve, Thanks so much for taking the time to leave us with a good review and valuable feedback! It helps us to make our processes and system better. We appreciate you and your business! MM Margaret M. Co-Owner Hospitality Used the software for: 1-2 years ### "It has been awesome" June 20, 2023 5.0 I love it. \[sensitive content hidden\] is awesome. I love that I have a dedicated person to call and ask questions. My sHusband and I are very particular, and she is always patient, kind and knowledgeable about our questions. Pros When my husband and I were starting our business, a key component was an online PMS to book reservations, have our guests book online and easily take payment. We spoke with \[sensitive content hidden\] and were so impressed that we signed up as soon as we were confident in our open date. Cons There will sometimes be a few glitches here or there, but having a working relationship with \[sensitive content hidden\] has been amazing. We always come up with a work around together. Reason for choosing ResNexus \[sensitive content hidden\] The system itselfPricing Review Source Response from ResNexus June 21, 2023 Margaret, We love serving you and your business! Thanks so much for the wonderful review! We really appreciate it! JS Julie S. Office/Sales Manager Recreational Facilities and Services Used the software for: 2+ years ### "ResNexus Rocks" June 16, 2023 5.0 They have always had great customer services and continue to develope their product. Pros The easy of the system for our guests. They find it easy to navigate and love that it's all in realtime. Cons I don't really care for the group reservations. I feel it's to many steps so we don't use it. Review Source Response from ResNexus June 29, 2023 Julie, Thanks for the great review and feedback! We love serving you and your business! cJ cheryl J. owner Hospitality Used the software for: 2+ years ### "Great customer service" June 11, 2023 5.0 Pros The software is easy to use. Customer service is fantastic. They are always making improvements and will to take suggestions. Cons email support is slow. Better to call for assistance. Review Source Response from ResNexus June 26, 2023 Cheryl, Thank you so much for the review! We greatly appreciate it, and we're glad to hear that our customer service is living up to expectations. We love serving you and your business! SM Susan M. Owner Hospitality Used the software for: 2+ years ### "Love this company" June 8, 2023 5.0 Just so easy and great Pros Always answer the phone and get my needs met Cons Nothing I always get my needs met and they always reach out when meeded Review Source Response from ResNexus June 22, 2023 Susan, Thanks so much for the wonderful review! We love serving you and your business! RS Rita S. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Excellent software, excellent support and customer service" November 22, 2020 5.0 Pros Easy to use. Daily functions are intuitive and fairly easy to deduce. For more in depth and less used features, they are always willing to answer all the "dumb" questions that I call with. Make upgrades and are responsive to suggestions. An industry leader for small to midsized bed and breakfast and other lodging properties. Cons Set up is time consuming but that is true for any software of this nature. Price point is a bit higher than some of the other competitors. Having said that, Reznexus is one of the 2 inn managment software systems that I would even consider using for my B&B business. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus Price as well as interface ability with OTA systems. Also, they seem like a "mature" company. The other 2 were more "start up" in nature and I didn't want to work with that type of company. Review Source Response from ResNexus November 30, 2020 Rita, Thanks for leaving us a review. We appreciate your feedback. Talk to a Capterra advisor for free and get results within 15 minutes.