# Page 4 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (427) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 4 - Reviews of ResNexus ## Showing most helpful reviews Showing 76-100 of 427 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GD Gareth D. Owner Hospitality Used the software for: 2+ years ### "ResNexus - like hiring a whole software and hotel management team" February 24, 2024 5.0 Hotel reservations have expenses - credit card fees, third-party commissions, occupancy taxes, and, of course, monthly reservation software costs. The valuable expertise that ResNexus provides us has enable us to have ten times the revenue we would have without them - way more than enough to cover the expenses. That is to say, in the end we do not consider ResNexus an expense, it helps us earn way more money than it costs. We consider them our partners and could not be happier with their services. Pros ResNexus is one of the most professional companies I have delt with in any field. Running a hotel reservation system is very complicated. The system must integrate hundreds of different third-party booking sites, credit card processing companies, tax collection, and the front desk. ResNexus has this figured out and I can't imagine running the hotel without them. Our dedicated representative is very responsive, helpful, and encouraging. Cons We literally have no complaints about ResNexus. We get contacted frequently by other companies and we tell them all the same: we are very happy with ResNexus. Review Source Response from ResNexus February 26, 2024 Garth, Thank you so much for this amazing and thoughtful review! We appreciate your business and loyalty! We love serving you and your business! GK Grayson K. General Manager Hospitality Used the software for: 1-2 years ### "Best System for Hospitality" March 2, 2024 5.0 We have had so much success with ResNexus. The program is so easy to set up, use and help is a phone call away. We also have paired Remote Locks and Texting, which means we can text guests when room is ready, provide room/door code, and make their check-in painless. Pros ResNexus is very easy to set up and use. We have been using ResNexus for 3 years and it has been a breeze. Training is easy with the Youtube videos, and they are just a phone call away when we have questions. The monthly updates are always welcomed and appreciated. Cons The only concern I have is the Room/Suite status. We just need 3-4 basic: Ready, On Clean, Dirty, Out of Order. Not even sure what "On-Queue or Skipper" even mean. Review Source Response from ResNexus March 4, 2024 Grayson, Thanks so much for leaving us your wonderful review and feedback! We love serving you and your business!  LE Lauren E. Managing Owner Hospitality Used the software for: 2+ years ### "Great Option for Campgrounds and Continuing to Improve" June 8, 2023 5.0 Pros Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc. Cons Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features. Review Source Response from ResNexus June 23, 2023 Lauren, We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at support@resnexus.com. JAL John A L. Property Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "ResNexus is the industry leader for our vacation rental business!" June 8, 2023 5.0 My overall experience with ResNexus is very positive because of their software and professional customer service. Pros What I like most about ResNexus is its seamless, user-friendly features coupled with a knowledgeable customer service department. Cons There are a couple of default settings that can not be deleted or modified. Review Source Response from ResNexus June 23, 2023 John, Thanks so much for the wonderful review! We love serving you and your business! AB Airyanna B. Operations Manager Hospitality Used the software for: 1-2 years ### "Best reservation software I have used" June 10, 2023 4.0 This is by far the best reservation software that I have used! Pros The thing that I like most about ResNexus is all the new updates and new features that are constantly being added to the system. Cons I think that the interface can be a little confusing for some people when you are setting up the system for use, but on the other hand the ResNexus team is also very helpful in that aspect. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus ResNexus was very user friendly for me and I loved the sutomer service rep that I initially spoke with. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) We needed a more updated and user friendly system. Review Source Response from ResNexus June 26, 2023 Airyanna, Thank you so much for taking the time to leave such a fantastic review for us! We greatly appreciate it, and we love serving your business. GG Greg G. Owner / Operator Recreational Facilities and Services Used the software for: 1-2 years ### "May be great for hotels but not for RV parks and campgrounds" May 27, 2023 1.0 I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back. Pros Their website service is good with good support. The reservation software...not so much Cons Poor customer service, if you have a problem they'll "write a ticket" then forget about you Alternatives considered [Newbook](https://www.capterra.com/p/144942/NewBook/) Reason for choosing ResNexus Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not. Switched from [Premier Campground Management](https://www.capterra.com/p/167839/Premier-Campground-Management/) to take advantage of third party bookings Review Source Response from ResNexus May 30, 2023 Greg, Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors. VR Verified Reviewer Owner Hospitality Used the software for: 1-2 years ### "A solid product that gets the job done!" June 12, 2023 5.0 We've seen revenue grow with online direct bookings, our website traffic has increased using Resnexus websites, and their features make guest experience better (text messaging, etc.) Pros Easy to use - housekeeping features are awesome - easy to book very straightforward to follow just about everything. Employees who are not tech savvy have quickly learned how to use it for just about everything - the customer service is exceptional, they are a small business and act like one (in all the right ways). They don't come off as some inaccessible corporate monster - but rather, personable and very on top of things - at the same time, they are a top player in the industry and they keep adding new features, improving, and using the system gets better and better each and every day. Cons Can't think of much, to be honest...for us, it does the job, and it does it well! Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing ResNexus Resnexus were very reasonably priced and you seemed to get a huge bang for your buck. Also like the no-nonsense, straightforward layout - that equally is easy to use, but had very robust features. It doesn't overcomplicate things - it reminds me of the Apple of PMS systems - easy to use for their users, which we wanted for our employees - it has turned out to work out very well. Some of the other options seemed like they had almost too many features, and were a bit too complicated. Review Source Response from ResNexus June 26, 2023 We can only say wow! What a wonderful and through review! Thank you so much! We love serving you and your business! Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "An easy way to manage your hotel" August 29, 2021 5.0 It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company. Pros I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software. Cons It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it. Review Source Response from ResNexus May 23, 2023 Oscar, Thank you so much for the wonderful review! We appreciate your business! AB Andrea B. Owner/Operator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Tech Support & Web Design" July 17, 2019 5.0 Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site. Pros The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating. Cons The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Initially, it was because they use PayPal. But, as I got working with the rep on my website, I was really, really happy I did NOT choose GoDaddy! He is so helpful and very patient. I never feel like I am just hanging out there waiting for help (with a different tech each time). The rep provides dedicated one-on-one support. And for that, I was willing to wait a bit instead of having a substandard product. Review Source KH Katie H. Director of Sales & Marketing Hospitality Used the software for: 2+ years ### "Director of Sales & Marketing" June 16, 2023 4.0 Overall good, the support staff is quick to help and respond to inquiries.Slowing over time we've seen good updates added to the program.Good value for money spent. Pros I like the reports I can collect, PACE, Revenue summary, retails sales by date, etc.I can track how my business is doing in real time, and see what market segments are lacking- hopefully w/ enough time to put in a strategy change. Cons Credit card manual input is dated and likely not PCI compliant.Website integration looks very old and dated.The way a guest shops for a room online is old tech. via the ResNexus built website Review Source Response from ResNexus June 22, 2023 Katie, Thanks for the great review and feedback! We appreciate you and your business! JR Julie R. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Terrible setup process" September 27, 2021 3.0 The customer service and setup process of this software is terrible. It's as if because you are paying monthly they want it to take as long as possible. To be fair our campground is not a simple campground and does have some complexities. However, their setup process started with trying to train us how to do reservations rather than making any effort to get us set up. There is absolutely ZERO documentation on how to setup the system. After two weeks of training calls where they focused on how to do basic tasks we finally stoppped them and pointed out that we need to set up the system first. This turned into weekly calls where we had to guide them on what we needed and even then things were done wrong. They say they will set it up for you, but everything they did was wrong and we had to go back over it. When we called to complain the response was "it's no big deal you just need to let us do it and we'll have you up next week." Then they gave us attitude about how we hadn't trained our people on using the system in the 2 months we'd been working on setting it up. We can't train people to use a system that isn't set up properly. We finally had them do a test import just to see what would happen and it was obvious that they didn't even look at the results as there were 10,000 lines of errors and every customer that was imported was wrong, the rate on every reservation was wrong. Everything was wrong. That was when we finally gave up. They simply don't care. Pros Best feature we saw on this product was how easy it was to setup site/room blocks that automatically released on certain dates. Cons It's not remotely customizable to your needs. As a campground a key feature should be site length, that's not an option. There's not even anything in the reservation process that asks for the length of a customer's rig (again a key need for any campground to ensure that you are putting people in sites that they fit). They have little to no written documentation on anything. No on-boarding/setup process that is laid out for you. You will be flying blind and will need to have a lot of time to figure things out on your own. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reason for choosing ResNexus It seemed like it would be the most cost-effective and based on our sales calls would do what we needed. The sales guy outright lied repeatedly. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Campground Master doesn't offer online reservations. Review Source Response from ResNexus May 23, 2023 Julie, Thank you for the feedback. We apologize that your experience differed so much from what we hear from other campgrounds. In addition, in 2022 we completely enhanced our online booking engine based on feedback from our campground clients. Site length and vehicle information is handled in an easy-to-use and intuitive way. You can also add many custom fields. In addition, ResNexus is one of the only PMS systems that allow you to connect to OTAs like Airbnb, Booking.com, Hip Camp, Glamping Hub, Book Outdoors, Spot2Nite and more. Unlike some of our competitors, we do not charge per booking and save your business money by using unit based pricing. KB Kalpesh B. Managing Partner Recreational Facilities and Services Used the software for: 2+ years ### "Best option for the features and price on the market today" June 20, 2023 5.0 Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work. Pros Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers Cons Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome. Alternatives considered [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reason for choosing ResNexus Sales team and the pricing what is the best available at that time? They are cheaper options but I have loved the support with gotten one issues arise. Review Source Response from ResNexus June 21, 2023 Kalpesh, Thanks for taking the time to leave such a wonderful review and give feedback! It means the world to us. We appreciate your business! TC Tracy C. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "ResNexus Works for RV Park" June 9, 2023 5.0 We have a small RV Park (32 sites), and Resnexus works great for our needs. The customer support has also been very good, but we hardly use this now, as Resnexus works so well. Pros Ease of use, and the ability to see everything going on using the Grid. (I like the original Grid, but not the new Beta version). The Front Desk is GREAT. Please do not remove this! The overall software is very intuitive. Cons The inability to change the weekly and monthly rates at one time, like you can do with the daily rates. For those changing RV sites ( Review Source Response from ResNexus June 23, 2023 Tracy, Thanks so much for the great review and feedback! We love serving you and your business! RN Rodney N. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Resnexus hit's the spot!" June 9, 2023 5.0 ResNexus solves common business problems related to booking and reservation management by preventing double bookings, automating manual tasks, improving communication with guests, and providing valuable data insights. The benefits businesses realize include streamlined operations, improved guest experiences, increased revenue, and enhanced decision making. ResNexus simplifies processes, minimizes errors, and optimizes efficiency, resulting in a smoother operation and increased customer satisfaction. Pros ResNexus has significantly simplified my business's booking and reservation management process. Its intuitive interface allows for easy navigation and setup. The comprehensive reservation management system handles bookings, check-ins, and check-outs seamlessly, while automating guest communication. Integration with third-party platforms saves time and reduces errors. Cons Although they have rolled out a mobile application for the system it is in the beta stages. the absence of a dedicated mobile app limits the convenience and flexibility of accessing ResNexus on the go. While the platform does offer mobile access, the streamlined app would enhance the user experience and make it even more convenient for users who frequently need to manage reservations and bookings while away from their computers. Reason for choosing ResNexus While all of the platforms are somewhat similar ResNexus is a home-grown US company that provides reliable customer support, offering assistance and prompt responses to any questions or concerns. That availability of responsive and knowledgeable support teams was a deciding factor for us as we like to be on the cutting edge while supporting our local economy. Review Source Response from ResNexus June 26, 2023 Rodney, Thanks so much for mentioning our customer service and for your feedback, especially in regards to our mobile app! We appreciate you and your business! ME Mindy E. Hotel Manager Hospitality Used the software for: 1-2 years ### "Queen's Inn by the River" June 12, 2023 5.0 Using ResNexus has improved our ability to better service our guests. We can communicate with them easily and quickly by email and text now. The built in credit card transactions is an upgrade from our last system. And, using the revenue management portion of the system has enabled us to more easily regulate our rates on a more frequent basis. Pros Most impactful features are the ease of credit card charging and transactions. Having the ability to create a reservation anywhere and charge the card from anywhere is extremely helpful. The system is user friendly and not overly difficult to learn for people who are not familiar with PMS operations. Cons ResNexus needs to develop a mobile app. I suggested this the day we signed up and was told it was being worked on. That was over a year ago. Unless the user if very familiar with the screens and how to navigate the system, it is extremely difficult to help a guest or customer when your phone is the only access you have to the system at that time. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus Overall functionality and system abilities, along with the cost. Price/value seemed there. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) SiteMinder was not keeping up with the technical upgrades available by most modern day systems. Their support response was also awful. Review Source Response from ResNexus June 26, 2023 Mindy, Thank you so much for the wonderful review and feedback! We are happy to announce that we have released the ResNexus mobile app. It is available in both the apple and android app stores. We hope you enjoy it! We appreciate you and your business! LS Laura S. Owner Hospitality Used the software for: 1-2 years ### "Best software for our B&B needs!" March 17, 2022 5.0 Without a doubt, the customer service alone is worth the price of this product. You are assigned a designated agent to help you and there is an emergency contact if needed as well. The training is very thorough and clear. While the software itself is great for our needs, the customer service is the main reason we will not switch anytime soon. Pros Resnexus is very easy to customize and set up. We are able to update pricing, minimum stays and information at any time. The customer service is top notch and I love the online tutorials and videos for learning about new features. Cons The website information can be a little overwhelming and cumbersome for someone like me who isn’t great at it, but with the help of our designated agent or online tutorials, I can usually figure it out. I think it’s a great program for people who don’t know how to build their own internet products! Review Source Response from ResNexus May 23, 2023 Laura, Thank you so much for the kind words and great review! We strive to have the best customer support in the industry. Thank you for letting us serve you and your business! LD Lorri D. Manager Hospitality Used the software for: 2+ years ### "ResNexus Makes Our Reservation Management Easy" June 6, 2023 5.0 I was not involved in the selection or setup of our ResNexus. However, I love working with the product. It has been easy to learn and use. Having a cloud-based product allows me, as Manager, to oversee daily operations and assist my staff in real time online. Pros I had to train myself. ResNexus was very easy to learn. There are many options to customize the system to meet your business needs. Cons I would like to have more options with the payment section in Group Reservations; the ability to add a payment that is not tied to a particular guest, to be held "on account", then applied at a later date.I would like to have more options in report generation; the ability to apply as many filters as we need to create a super customized report in various areas. Review Source Response from ResNexus June 12, 2023 Lorri, Thanks so much for taking the time to leave such great review and feedback! We love serving you and your business! AW Adam W. Manager Hospitality Used the software for: 6-12 months ### "ResNexus easily automates 90% of Rental workflows" June 7, 2021 5.0 I was satisfied using it and setting it up for an Airbnb location that had multiple suites. It was great for piggybacking other management consoles and adding simple service & add on packages. Pros I like how easy it is to set up 90% of the workflows, tasks and objectives for a rental business. It makes it easy to craft a workflow that you can deploy and teach employees how to use. It makes for good management resource. Cons I was a little frustrated with how difficult it can be to customize the parameters for unique pricing, upsell or compounded services. You can easily add packages to rooms but multiple options for service upgrades was hard unless it was exactly how Resnexus thought you should run your business. Switched from [Lodgix](https://www.capterra.com/p/114032/Lodgix-com/) My employer wanted a simple management service that could be used for selling add on items and be easily deployed after I no longer managed the location. Review Source Response from ResNexus May 23, 2023 Adam, We appreciate the wonderful review and feedback! RW Ryan W. Owner Hospitality Used the software for: 1-2 years ### "Great Service " June 13, 2023 4.0 Really strong. One of the best vendors I work with and critical to our daily success. Pros My account managers are the best vendor I use. \[sensitive content hidden\] has been absolutely instrumental in our success. \[sensitive content hidden\] has been a great addition to the team as well. The seamless integration is great. We also use Remote Lock which is really really helpful. Really enjoying the App thus far. Cons The rollout for the App was pretty slow, could have been faster. The functionality is pretty low. I have presented several pieces of feedback to the team team regarding functionality and it doesn't seem to get incorporated, but thats corporate America for you. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing ResNexus They tried to pitch me on switching but I love working with the Resnexus team. It would take a LOT for me to consider switching at this point. Review Source Response from ResNexus June 26, 2023 Ryan, Thanks for the wonder feedback and review! We love serving you and your business! We will continue to make improvements to the app! KK Kim K. Former Owner Hospitality Used the software for: 6-12 months ### "ResNexus made taking reservations way easier. " June 13, 2023 5.0 Pros I loved the fact that we could accommodate our guests at all hours of the day and at their convenience. Most people would prefer to complete reservations online so we were happy to offer this service. It made things go much smoother and integrated well with our additional booking sites. I was so nervous to take the plunge for online booking and now I wished we would have done it years ago! Cons I honestly didn’t have any cons related to ResNexus. It worked really well for our business. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus I liked the set up better on ResNexus. Also, that we weren’t charged a percentage of each Airbnb reservation. Review Source Response from ResNexus June 29, 2023 Kim, Thanks so much for the wonderful review! We are happy to hear that you made the plunge to online bookings. We love serving you and your business! DK Debbie K. CEO Hospitality Used the software for: 2+ years ### "Love Resnexus" February 23, 2024 5.0 Still love them. I have no plans on switching to another company ever again. Resnexus is an ever-growing company that is staying well ahead the game of other competitors. Pros It's very user friendly, easy to use, color coated. They are always coming out with new things they release, and they always keep you in the loop on new things they will be releasing. My website they designed looks amazing. Cons I find it takes a while for my red carpet professional to get back to me. I got moved around on red carpet professionals frequently and without notice. Review Source Response from ResNexus March 13, 2024 Debbie, Thank you for taking the time to leave a great and thoughtful review! We appreciate you and your business! ResNexus assigns two representatives to each account for faster response times and we apologize if you did not receive notice on those assignments. If your support representative is not as responsive as you would like please go to the customer feedback section found on the setting page under support and we will make sure to address the issue.  HD Heather D. Owner Hospitality Used the software for: 2+ years ### "Could not have grown my business without them! " January 26, 2024 5.0 Pros Red Carpet Specialist are always there to answer any questions quickly. Ease of use. Features Report builder Website design Cons Literally nothing. They are amazing and I stand by their product 100%. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) ResNexus website design incorporates ADA needs, has much higher SEO presence on the web and their website design is streamline and user friendly. Review Source Response from ResNexus January 31, 2024 Heather, Thank you so much for the wonderful review! We love serving you and helping your business grow!  KC Katey C. Owner Hospitality Used the software for: 2+ years ### "Great tool with the best reports" June 8, 2023 5.0 Reports are great and actually useful. Pros Outstanding and prompt customer service. The reservation system is so easy to use both for phone reservations & guests online. Several guests comment on ease of use and professional appearance. Cons Under units/rooms in settings I wish there was a Suites (currently room, cabin, campground) Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Their reports were useless. Review Source Response from ResNexus June 22, 2023 Katey, Thanks so much for the great review! We appreciate you and your business! ResNexus does allow custom titles which can be found in the online booking engine settings. If you would like assistance to change the text to "Suites" please contact us at support@resnexus.com or call your customer service representative. MC Mike C. Marketing Directoor Leisure, Travel & Tourism Used the software for: 2+ years ### "Simply the Best" August 28, 2023 5.0 Less time spent on reservations , deeper visbility into our business metrics - resulting in a more efficient and profitable business. Pros We evaluated several leading online reservation/propertty management platforms before selecting ResNexus and I can confidently say that we made the right choice.In addition to being a very functional and intuitive platform that addresses a number of business needs, ResNexus customer support is top notch. Specifically, our Red Carpet Professional - \[sensitive content hidden\] - is the best customer service partner I've experienced anywhere in my 30+ year career. She is always positive, professional, courteous and prompt to help.I wholeheartedly recommend ResNexus to any hospitality property owner. Cons Some of the third party inegrations take some work to implement - and some practice getting used to, but they are worth the effort. Reason for choosing ResNexus Customer service and responsiveness. Review Source Response from ResNexus August 29, 2023 Mike, Thanks so much for taking the time to leave us such an outstanding review! We appreciate you and your business! VK Valerie K. Owner Hospitality Used the software for: 2+ years ### "my thoughts" June 8, 2023 5.0 75% Pros I like the staff, very helpful for the most part. I am a hands on kinda person. The booking engine folks are fabulous. the Website end...well not so much. They prefer just to email directions vs talk to folks on the phone. Cons I not that happy with the constant changes of how the calender looks. I am not happy at all with the number of scammers that are sending virus links as if it were a reservation. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus the previous owner had it Review Source Response from ResNexus June 23, 2023 Valerie, Thanks so much for leaving us with your review and feedback! We appreciate you and your business! And we too get tired of scammers that try to trick guests and properties. It is a universal problem faced by many companies in different industries. That is why we do our best to put out information and log in notices when we see a uptick of scammer activity. Talk to a Capterra advisor for free and get results within 15 minutes.