# ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ResNexus the right Hospitality Property Management solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (428) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of ResNexus Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Customizable website creation service 95% positive reviews out of 43 Most users comment website design services deliver attractive, user-friendly, and easily updated sites tailored for hospitality businesses. Tammy B Owner, 2 - 10 employees. "The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family. " Frequent technical glitches 58% negative reviews out of 59 Some users report bugs and issues disrupt workflows, with slow fixes and occasional lack of responsive technical support. Comprehensive hospitality management tools 97% positive reviews out of 37 Most users report hospitality industry features cover all lodging needs, supporting both small inns and larger hotels efficiently. Complicated payment workflows 56% negative reviews out of 41 Some users indicate payment processing is confusing, with difficulties handling extra fees, refunds, and occasional billing errors. Jessica S Park Manager, 2 - 10 employees. "I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail." Continuous feature enhancements 95% positive reviews out of 22 Most users appreciate updates and upgrades, noting frequent improvements and seamless transitions that address evolving business requirements. Debbie K CEO, 11 - 50 employees. "They are always coming out with new things they release, and they always keep you in the loop on new things they will be releasing." ## Showing most helpful reviews Showing 1-25 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike and Bonnie T. Owner / operator Recreational Facilities and Services Used the software for: 1-2 years ### "ResNexus is our partner in business" June 17, 2023 5.0 The training was smooth. If we have questions or problems, they are resolved quickly. Pros The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. Cons Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. Reason for choosing ResNexus Better product and service. Review Source Response from ResNexus June 21, 2023 Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up. CS Chris S. Owner Hospitality Used the software for: 2+ years ### "With some work on basic shortcomings, ResNexus would rule this sector" June 19, 2025 5.0 Overall, it's been challenging to get the tool to do \*exactly\* what we want, and there are a lot of frustrating "obvious" limitations, but it does so much so very well and we've invested so much time into getting things to function that we're "happily stuck". We have explored other property management systems but a move simply isn't worth it, especially because of the people at ResNexus. Pros Attitude goes a long way, and our support team earns our business every day. Tony, Jeremy, Kat, Tim, and everyone else really does their best to make things work. They are extremely professional and unflagging in staying positive, even when things aren't working right. Cons There are a handful of things that either don't work right or get launched without rigorous testing (in my opinion). I appreciate that I'm both a squeaky wheel and probably a more advanced user than others, but disagree with building something "well enough" for most people and with they'd improve certain features. To the credit of our support team, they do take this into consideration and have worked on stuff over the years. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus Overall value, features, reporting, and the support team. Review Source Response from ResNexus June 30, 2025 Chris, Thanks so much for highlighting how we strive to have the best customer support in the industry! We value your feedback and love serving you and your business! SN Scott N. Owner Hospitality Used the software for: 6-12 months ### "Feature-rich and great customer service, but a lot of bugs" September 4, 2021 3.0 Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. Pros (1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. Cons (1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. Reason for choosing ResNexus For their price point, ResNexus has an amazing array of features. As I was completely new to short term rental software, I did not look at requirements correctly and to use some of the functions require your staff uses Resnexus for their daily work and to communicate. The work flow processes are of necessity fairly complex to support diverse business processes, but overkill for my simple needs. And finally, I did not have insight to the number of bugs in the software trial period. For these reasons, I am moving to a different software vendor. Review Source Response from ResNexus May 23, 2023 Scott, Thank you so much for taking the time to leave such a through review and great feedback. DW Diane W. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Should have used ResNexus years earlier" June 22, 2025 5.0 I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. Pros I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. Cons Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus Originally due to the integration with Quick Books but after converting to ResNexus, the file dump output would not work with my QB due the complexity of my camp store retail items. My QB Pro consultant was concerned my taxes would not align with my invoice line items. So for now I am manually inputting the data into QB. Switched from [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Poor system, no flexibility. Email support worked well but you had to wait for responses. Review Source Response from ResNexus June 30, 2025 Diane, Thanks for mentioning how our system helps prevent double-bookings with bookings in real-time! We strive to have the best customer support in the industry–and that means a live person (which will never change)! We love the review and love serving you and your business! SW Steve W. Owner Hospitality Used the software for: 1-2 years ### "ResNexus - An awesome combination of hospitality technology & support!" June 23, 2025 5.0 Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. Pros We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. Cons Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We still use Quickbooks for accounting, which integrates to Resnexus. Adding ResNexus allowed us to consolidate 3 other vendors, which were not integrated to Quickbooks. All customer marketing and booking data is in ResNexus, which provides much better reporting capability to help us manage our business better. Review Source Response from ResNexus June 30, 2025 Steve, Wow, this review is amazing! We really appreciate you taking the time to mention our team and some stand out features of our product! Thanks for all the great feedback! We love serving you and your business! MB Marcia B. Owner Consumer Services Used the software for: 2+ years ### "Good solid backoffice product that does every thing a small business needs. " June 19, 2025 5.0 Very good. I have no desire to look elsewhere. I live in Mexico, and thankfully this is finally available in Spanish so that my workers can use the back end. I was one of the reasons I left Resnexus for a year, however the other product was so hard to use, and prone to errors with poor support that I went back to happily returned and was happy to see that they added support for multiple languages. Pros Good customer support, and with lots of features that you need, more that you don't, but someone must need them! Easy to use and make sense of. Tried others that didn't make sense at all and were prone to errors. This is where ResNexus makes a big difference. Cons There are so many features that it can be overwhelming. This is so minor, but I have had a couple of issues with 3rd party booking engine synchronization (like Booking.com), but because they have good customer support, they were taken care of immediately. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) LIttle Hotelier was too had to use and created too many errors that cost real dollars. I couldn't use many of the features because they were too hard. They had decent "how to do" videos but it didn't address Trouble shooting when things went wrong. Review Source Response from ResNexus June 30, 2025 Marcia, Thanks so much for coming back and being such a great client! We are proud to have a new office in Mexico and look forward to continuing to help your business grow!  TB Tauna B. Business owner Hospitality Used the software for: 2+ years ### "Best PMS - 10 year and going" June 21, 2025 5.0 Great experience working with the team. They offer a Red Carpet specialist, and this is fantastic. Prompt, friendly service always. Family owned, operated and growing. Pros We've been using Resnexus for over 10 years, and it's been a great program to help our business grow and prosper. The Resnexus team is amazing, and the program continues to develop and improve every year. I work with several hotels and PMSs by far it's the best program. I wish some hotel franchises would look to Rexnexus for their future program. Cons Nothing - everything has been great. I wouldn't change a thing. Only wish I had already used their help to develop our new web page. I still have work to do. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus I chose Resnexus due to the great service, modern interface, hyperlinks, ease of reports, functionality and more. Review Source Response from ResNexus June 30, 2025 Tauna, Thanks so much for being such a great long-time client! We love serving you and your business and appreciate you mentioning our great team! CJ Corina J. Owner Hospitality Used the software for: 2+ years ### "ResNexus is awesome" June 25, 2025 5.0 Our experience in the last 7 years has been overall amazing. We’ve had some struggles but they’ve always been fixed. The ResNexus team is basically family. Pros The user friendliness. The academy. That they can help when I need it the most. \[sensitive content hidden\] is amazing. The friendships. Cons That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Because of the way they do business. We liked that they are family oriented like we are. Review Source Response from ResNexus June 30, 2025 Corina, Thanks so much for the review and for the feedback! We hope to see you at Academy again! We appreciate you being such a wonderful long-time client! KD Kendra D. Owner Hospitality Used the software for: 2+ years ### "Best program and crew I have had the pleasure to work with." June 19, 2025 5.0 I have worked with ResNexus for a number of years, only time I have had a problem is something I messed up. Thankfully the tech crew and my red carpet support have fixed that in a very timely manner. The program is easy to work with and if you want they will set up a very nice website that works like a dream. Have had other programs that were no where neat the caliber Renexus is. Highly recommend!! Pros Program runs well, staff is very responsive 24/7 and holidays!! My red carpet \[sensitive content hidden\] has been extremely helpful and can usually figure out what I need to do or who to talk to. Would highly recommend ResNexus. Cons Can't think of any problems or reasons to not like!! Set up was fast and the website is very well received by all my clients - they find it well crafted and easy to work with. Review Source Response from ResNexus June 30, 2025 Kendra, We love having you as a client! Thanks so much for the awesome review! We appreciate you mentioning our great support and ease-of-use! Michael W. Owner Real Estate Used the software for: Less than 6 months ### "Left hanging. Lost many days due to tech errrors" November 12, 2019 2.0 They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help. Pros Nice looking grid that shows room status. Cons Inability to provide what they claim to be able to provide. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing ResNexus I believed there claims of ease of processing. I was fooled. As I write this review, they have still failed to provide the most critical of service that they sell. I am still unable to accept payments and am getting no support from Resnexus. I hope they are enjoying the Bed & Breakfast conference. Review Source Response from ResNexus May 23, 2023 Michael, Thanks for the feedback. We apologize if our customer support did not help you while at a conference. To ensure the highest level of customer support we have now implemented many customer service escalation procedures in 2021 that ensure a timely response from a manager. JE Julia E. Owner Hospitality Used the software for: 2+ years ### "Go with ResNexus - you will not regret it!" September 10, 2024 5.0 My overall experience with ResNexus and their staff has been excellent, and I would highly recommend anyone who is looking for a hosting platform to check them out. They will not disappoint you! Pros I love so many things about ResNexus. One of them is the Direct Connect aspect and how they connect with a good variety of hosting platforms. They also keep adding to their list, which allows us to expand our reach, too. Another thing I love is the Travel Insurance that is offered. This is an important part of being able to offer our customers a quality experience, especially if something goes wrong, and they have to cancel last minute. I think it is important to note that ResNexus is continually bettering themselves in every aspect. They also keep us posted weekly/monthly on their upgrades and "fixes". They listen to us and what we want/need for us to do better as a business. They also have wonderful training sessions and videos. Cons The Remote Lock system is limited on the locks that they offer. Switched from [Campground Master](https://www.capterra.com/p/33941/Campground-Master/) Campground Master was limited in its offerings. Review Source Response from ResNexus September 18, 2024 Julia, Wow, we are simply blown away by the great review! We really appreciate the feedback! Thank you for letting us serve you and your campground! JN Julia N. Owner Hospitality Used the software for: 2+ years ### "Trust & Feature Rich" February 23, 2024 5.0 It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too. Pros I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to. Cons Only that the very valuable "Academy" is in winter in Utah. But I understand why. Alternatives considered [Restream](https://www.capterra.com/p/184117/Restream/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus More functionality and I got a sense that ResNexus was going to be more aggressive in adding more features. I especially liked that the brothers each have backgrounds in disciplines that makes ResNexus more capable, relevant and moving forward. Review Source Response from ResNexus February 26, 2024 Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.  TH Trish H. Owner and Operator Leisure, Travel & Tourism Used the software for: 2+ years ### "Loyal Subscriber~" June 19, 2025 5.0 Long time subscriber. Wish the pricing were not an issue for smaller properties such as mine. I've looked at other systems, but prefer this one~ Pros Have been a customer since 2005. Though I do not use all the features, it simplifies my Life. When there issues, I can get Support. Cons The changes to the Grid.. I like the Version I have always used.. Easiest to SEE the day of the week, date.. The colors in the new version do not lend to quickly assessing what is happening in general. Review Source Response from ResNexus June 30, 2025 Trish, Thanks for the great review and feedback! And we appreciate you being with us from the beginning–it means so much! We love serving you and your business! NR Nancy R. Manager Hospitality Used the software for: 2+ years ### "ResNexus, a Valuable Service" August 25, 2025 5.0 My overall experience with ResNexus has been a very positive one. I have not had any problems with using ResNexus. It has been a very valuable asset for business. Pros The customer support is what I have depended on the most. It is always one on one, with the person who understands the needs of my business. Cons The service that I have always received does not include any cons. It has been timely in response, accurate, and my questions and concerns are dealt with in a very professional manner. Review Source Response from ResNexus August 26, 2025 Nancy, Thanks so much for mentioning our customer support! We strive to have the best in the industry! We love serving you and your business! RB Roy B. InnKeeper Hospitality Used the software for: 2+ years ### "My humble opinion" June 19, 2025 5.0 It has been a great partnership from my end. I hope they feel the same. It really took all the pressure off of taking reservations. I started with an operation that still did things with pencil and a calendar. "old School" Pros Very easy setup, reliable. Red carpet people are very helpful whenever I need them. I also enjoy the webinars Cons There is not much to not like. So, let's just default to, "the price" even though it's a still a bargain Review Source Response from ResNexus June 30, 2025 Roy, Thanks for being a loyal client and for the great review! We love serving you and your business! We are glad to have been a part of your automation journey! MG Molly G. Managing Partner Hospitality Used the software for: 1-2 years ### "Highly Recommend ResNexus" April 24, 2025 5.0 I can't say enought about \[sensitive content hidden\] and ResNexus. I never feel alone in the product. Quick response with issues or simple questions. Always follows through on issues making sure we are back up and good. Pros Communication and knowledge of their product! \[sensitive content hidden\] is beyond knowlegable! He is always checking in on the Inn of Chagrin and making sure that I am taking advantage of everything that ResNesux has to offer to make sure we are running smoothly and successfully! Cons Nothing! Every time I have an issue, my rep \[sensitive content hidden\] helps me through it. In the ever changing world of hospitality, \[sensitive content hidden\] and the ReNexus team makes sure the Inn of Chagrin is running at our best. Review Source Response from ResNexus April 28, 2025 Molly, Thanks so much for the excellent review! We really appreciate serving you and your business! CC Christopher C. CEO Hospitality Used the software for: 1-2 years ### "Great Booking engine. Great staff" July 10, 2025 5.0 Resnexus is great! \[sensitive content hidden\] is always such a reliable person, offering her help whenever I need it. It’s nice to have someone so dependable who’s always there when needed. Pros ResNexus is easy to learn, integrates with Airbnb and other platforms, and offers simple, effective reporting for better property management. Cons Lacks a smooth integration between my store and POS system to streamline operations and improve efficiency. Review Source Response from ResNexus July 11, 2025 Christopher, Thanks so much for the great review and feedback! We love serving you and your business!  SW Shane W. Owner Hospitality Used the software for: 6-12 months ### "5 Star All The Way" June 9, 2025 5.0 Has been excellent. They are great to work with, Responsive, and the system they have can do so many amazing things. Pros The Setup process is like no other. They do a great job getting you set up and really working to create a great relationship Cons sometimes integrations don't work, but they are quick to fix. I've had some issues but I will text my rep and they will immediately fix it. Review Source Response from ResNexus June 30, 2025 Shane, Thanks for the leaving such a great review and feedback! We love serving you and your business!  KB Kimberly B. Owner Hospitality Used the software for: 1-2 years ### "\[sensitive content hidden\] is amazing " March 3, 2025 5.0 Wonderful! \[sensitive content hidden\] first trained us on the reservation system. They both had absolutely the utmost patience! Pros \[sensitive content hidden\] I get awesome help from the wonderful people at ResNexus. When I’m in a panic, \[sensitive content hidden\] always makes me feel at ease!!! Cons The videos for some of the topics I need help with are outdated. Review Source Response from ResNexus March 5, 2025 Kimberly, Thanks so much for the wonderful review! We love serving you and your business! GT Garth T. Owner Hospitality Used the software for: 2+ years ### "Enjoy the Professionalism" September 12, 2024 5.0 Resnexus has been amazing to work with over the years, especially with us newly acquiring our bed and breakfast Pros I like the personal attention to our needs Cons Really not anything. I do get excited for upcoming options they have announced. Review Source Response from ResNexus September 18, 2024 Garth, We appreciate your review and feedback! Thank you for being a valued ResNexus client. We love serving you and your business! WJ Wilfred J. COO Hospitality Used the software for: 2+ years ### "The Best customer, from a property management system (PMS)" September 9, 2024 5.0 I've been a customer since 2006 and have not found any reason to sue any other service. Pros ResNexus offers its Red Carpet service, English-speaking customer support personnel, and comprehensive services. Cons Nothing to speak about. I have not met the minimum Review Source Response from ResNexus September 18, 2024 Wilfred, Thanks so much for the wonderful review! We appreciate you being such a loyal client and love serving you and your business! mP michael P. Managing Member Retail Used the software for: 1-2 years ### "Nes Rexus is a good system but the best thing is the Customer Support" September 6, 2024 4.0 Overall good. I was not happy with the training should have focused more on operational functions. My manager made errors on outstanding balances reports Pros Good support and service, System easy to use Cons System needs some experience to learn, More effort needed for new users Review Source Response from ResNexus September 12, 2024 Michael, Thanks so much for taking the time to leave us a review! We appreciate your feedback and your business! KT Kristin T. Owner Hospitality Used the software for: Less than 6 months ### "By far the best booking site I've found, and a keeper" July 12, 2024 5.0 Fantastic overall. This is my third booking site I've used, and by far the best. After two disappointing previous reservation systems with competitors, I'm very happy with ResNexus and plan to use them for the long term! Pros Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus! Cons As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Review Source Response from ResNexus July 18, 2024 Kristin, Thank so much for the wonderful and lengthy review! We really appreciate the time and thought you put into your feedback! And yes we are continuing to implement changes to the day/month/year based on our international clients and you should see those updates in the future. Thank you for letting us serve you and your business! MS Michael S. President Hospitality Used the software for: 1-2 years ### "RAINBOW RESORT Reviews ResNexus" May 25, 2024 5.0 The overall experience of our RAINBOW RESORT team with ResNexus has been very good. \[sensitive content hidden\] in particular has been very helpful in implementing the booking engine and promotion of RAINBOW RESORT. Pros At RAINBOW RESORT we really appreciate the support we get. The team at ResNexus has been very helpful in setting up our website: \[sensitive content hidden\], setting up our booking engine, assisting us with promotions, etc. While all of the staff members have been helpful, we really have appreciated the support of \[sensitive content hidden\] who has been a tremendous help in setting up our booking engine and RAINBOW RESORT promotions and facility the interface between RAINBOW RESORT and its guests. Cons ResNexus has so many features and capabilities that it is sometimes a bit daunting to fully understand and explore all the various features. Each meeting between RAINBOW RESORT and \[sensitive content hidden\] introduces our team to many new features. Review Source Response from ResNexus May 28, 2024 Michael, Thank you so much for the wonderful review! We love serving you and your business! If you ever have any questions about any additional features of the software, don't hesitate to give us a call and we will keep it simple and walk you through it.  LE Lauren E. Managing Owner Hospitality Used the software for: 2+ years ### "Great Option for Campgrounds and Continuing to Improve" June 8, 2023 5.0 Pros Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc. Cons Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features. Review Source Response from ResNexus June 23, 2023 Lauren, We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at support@resnexus.com. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.