# ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ResNexus the right Reservations solution for you? Explore 428 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (428) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of ResNexus Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews JS Jory S Operations ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests.“ February 10, 2026 JS Jessica S Park ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail.“ October 10, 2024 GO Garrett O Corp Pres.Hospitality, 2 - 10 employeesUsed the software for: More than 2 years. “One of the best items that ts managed through resnexus is the "Travel Protection" It is fantastic to have a product to offer to guests that are traveling long distances, and having to book so far in advance that anything can happen, the fee is reasonable and the customer service when there is an issue is FANTASTIC! “ July 17, 2025 CJ Corina J OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con.“ June 25, 2025 SW Steve W OwnerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season.“ June 23, 2025 UL Ursula L Campground OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “The booking engine is geared for hotel more than campground and was not customizable to the specific information that I required.“ June 19, 2025 JA Jill A GMHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “We were with a template booking software before RN that was clearly below subpar, so to be with a co that supports its customers, available to work things out, come do visits to help us ne the best online property we can be just puts us all at ease knowing we have the best system out there.“ January 29, 2025 Axel K General ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features.“ August 28, 2025 ## Showing most helpful reviews Showing 1-25 of 428 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mike and Bonnie T. Owner / operator Recreational Facilities and Services Used the software for: 1-2 years ### "ResNexus is our partner in business" June 17, 2023 5.0 The training was smooth. If we have questions or problems, they are resolved quickly. Pros The calendar and ease of booking is excellent for us. We get our questions or problems answered quickly. Cons Cannot think of anything. We do have a problem with the pet cleaning charges being charged daily, which is not our policy. Reason for choosing ResNexus Better product and service. Review Source Response from ResNexus June 21, 2023 Mike and Bonnie, Thanks so much for taking the time to leave us such a wonderful review! We are so happy to serve you and your business! There is an option to set up your pet cleaning charges as a retail item, which would only be charged once per stay. Please reach out support@resnexus.com or your account representative if you would like more information or have us help set that up. CS Chris S. Owner Hospitality Used the software for: 2+ years ### "With some work on basic shortcomings, ResNexus would rule this sector" June 19, 2025 5.0 Overall, it's been challenging to get the tool to do \*exactly\* what we want, and there are a lot of frustrating "obvious" limitations, but it does so much so very well and we've invested so much time into getting things to function that we're "happily stuck". We have explored other property management systems but a move simply isn't worth it, especially because of the people at ResNexus. Pros Attitude goes a long way, and our support team earns our business every day. Tony, Jeremy, Kat, Tim, and everyone else really does their best to make things work. They are extremely professional and unflagging in staying positive, even when things aren't working right. Cons There are a handful of things that either don't work right or get launched without rigorous testing (in my opinion). I appreciate that I'm both a squeaky wheel and probably a more advanced user than others, but disagree with building something "well enough" for most people and with they'd improve certain features. To the credit of our support team, they do take this into consideration and have worked on stuff over the years. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus Overall value, features, reporting, and the support team. Review Source Response from ResNexus June 30, 2025 Chris, Thanks so much for highlighting how we strive to have the best customer support in the industry! We value your feedback and love serving you and your business! SN Scott N. Owner Hospitality Used the software for: 6-12 months ### "Feature-rich and great customer service, but a lot of bugs" September 4, 2021 3.0 Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out. I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage. Pros (1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance. Cons (1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off. Reason for choosing ResNexus For their price point, ResNexus has an amazing array of features. As I was completely new to short term rental software, I did not look at requirements correctly and to use some of the functions require your staff uses Resnexus for their daily work and to communicate. The work flow processes are of necessity fairly complex to support diverse business processes, but overkill for my simple needs. And finally, I did not have insight to the number of bugs in the software trial period. For these reasons, I am moving to a different software vendor. Review Source Response from ResNexus May 23, 2023 Scott, Thank you so much for taking the time to leave such a through review and great feedback. SB Stevan B. co-owner and Brand Director Hospitality Used the software for: 2+ years ### "5 Star Experience" March 26, 2026 5.0 I cannot say enough great things about working with Resnexus - they have been a valuable partner for the past decade and as they have grown their services, we have been able to scale our business. Their customer service, resources and capabilities far exceed expectations time and time again and we are proud to work with them! Pros The customer service. Their team is highly educated on specific subject matter that helps hotels scale. Cons Interface of booking engine - it could use some freshening up. Would also like if they offered meta ad support. Review Source Response from ResNexus March 30, 2026 Stevan, Thank you so much for your kind review, and mentioning that you view us as a valuable partner! We strive to be just that for all of the hospitality industry! Also, thank you for your additional feedback, we love serving you and your business! DW Diane W. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Should have used ResNexus years earlier" June 22, 2025 5.0 I love that you get a live person for support, no AI chat bot making you go in circles and finally you give up because no one will help you. Please don't take away LIVE support. Your team is the best I have ever worked with. Pros I love the OTA integration that keeps my reservations from double booking. My past system had me manually adding from other platforms with the risk of double booking and angry customers. Cons Some what complex but once you learn all the features it is extremely powerful. The support staff is always there to help even if you ask the same question a few times until you learn the system. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus Originally due to the integration with Quick Books but after converting to ResNexus, the file dump output would not work with my QB due the complexity of my camp store retail items. My QB Pro consultant was concerned my taxes would not align with my invoice line items. So for now I am manually inputting the data into QB. Switched from [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Poor system, no flexibility. Email support worked well but you had to wait for responses. Review Source Response from ResNexus June 30, 2025 Diane, Thanks for mentioning how our system helps prevent double-bookings with bookings in real-time! We strive to have the best customer support in the industry–and that means a live person (which will never change)! We love the review and love serving you and your business! SW Steve W. Owner Hospitality Used the software for: 1-2 years ### "ResNexus - An awesome combination of hospitality technology & support!" June 23, 2025 5.0 Both Josh and Laura have been awesome support throughout our journey with Resnexus. They were very patient when training us during our transition to ResNexus, and proactively contact us with major new releases that they think will can benefit from. During weekends, we're able to call after hours support, which we used only a handful of times. A shout to Travis from their web support team also. He handles our website updates as required within a very timely fashion. Pros We love both the customer self serve options for booking their stay (within the booking parameters that we specify), and the email automation for pre-arrival and after stay follow-up reviews. The RN system not only saves us countless hours of manual work, but also pays for itself via Direct Connect capability for online travel agents like Airbnb and VRBO, which help us fill in spaces during the shoulder season. Cons Resnexus has become the primary vendor for all of my customer and marketing data, with the exception of liability waivers, which we ask each customer to sign prior to check-in - as recommended by our insurance company. We pay a 3rd party for this capability. It would be nice to see ResNexus add this capability, so that all customer data is in one place, and easily retrievable. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) We still use Quickbooks for accounting, which integrates to Resnexus. Adding ResNexus allowed us to consolidate 3 other vendors, which were not integrated to Quickbooks. All customer marketing and booking data is in ResNexus, which provides much better reporting capability to help us manage our business better. Review Source Response from ResNexus June 30, 2025 Steve, Wow, this review is amazing! We really appreciate you taking the time to mention our team and some stand out features of our product! Thanks for all the great feedback! We love serving you and your business! MB Marcia B. Owner Consumer Services Used the software for: 2+ years ### "Good solid backoffice product that does every thing a small business needs. " June 19, 2025 5.0 Very good. I have no desire to look elsewhere. I live in Mexico, and thankfully this is finally available in Spanish so that my workers can use the back end. I was one of the reasons I left Resnexus for a year, however the other product was so hard to use, and prone to errors with poor support that I went back to happily returned and was happy to see that they added support for multiple languages. Pros Good customer support, and with lots of features that you need, more that you don't, but someone must need them! Easy to use and make sense of. Tried others that didn't make sense at all and were prone to errors. This is where ResNexus makes a big difference. Cons There are so many features that it can be overwhelming. This is so minor, but I have had a couple of issues with 3rd party booking engine synchronization (like Booking.com), but because they have good customer support, they were taken care of immediately. Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) LIttle Hotelier was too had to use and created too many errors that cost real dollars. I couldn't use many of the features because they were too hard. They had decent "how to do" videos but it didn't address Trouble shooting when things went wrong. Review Source Response from ResNexus June 30, 2025 Marcia, Thanks so much for coming back and being such a great client! We are proud to have a new office in Mexico and look forward to continuing to help your business grow!  TB Tauna B. Business owner Hospitality Used the software for: 2+ years ### "Best PMS - 10 year and going" June 21, 2025 5.0 Great experience working with the team. They offer a Red Carpet specialist, and this is fantastic. Prompt, friendly service always. Family owned, operated and growing. Pros We've been using Resnexus for over 10 years, and it's been a great program to help our business grow and prosper. The Resnexus team is amazing, and the program continues to develop and improve every year. I work with several hotels and PMSs by far it's the best program. I wish some hotel franchises would look to Rexnexus for their future program. Cons Nothing - everything has been great. I wouldn't change a thing. Only wish I had already used their help to develop our new web page. I still have work to do. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus I chose Resnexus due to the great service, modern interface, hyperlinks, ease of reports, functionality and more. Review Source Response from ResNexus June 30, 2025 Tauna, Thanks so much for being such a great long-time client! We love serving you and your business and appreciate you mentioning our great team! CJ Corina J. Owner Hospitality Used the software for: 2+ years ### "ResNexus is awesome" June 25, 2025 5.0 Our experience in the last 7 years has been overall amazing. We’ve had some struggles but they’ve always been fixed. The ResNexus team is basically family. Pros The user friendliness. The academy. That they can help when I need it the most. \[sensitive content hidden\] is amazing. The friendships. Cons That i need 100 letters in a survey before i can get to my calendar to see how many people i need to feed when i can’t think of a con. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus Because of the way they do business. We liked that they are family oriented like we are. Review Source Response from ResNexus June 30, 2025 Corina, Thanks so much for the review and for the feedback! We hope to see you at Academy again! We appreciate you being such a wonderful long-time client! Michael W. Owner Real Estate Used the software for: Less than 6 months ### "Left hanging. Lost many days due to tech errrors" November 12, 2019 2.0 They were unable to get credit card processor to work so I was unable to open our business via our website. When error was found, customer support ghosted us by going to a Bed and Breakfast conference and not replying to multiple requests for help. Pros Nice looking grid that shows room status. Cons Inability to provide what they claim to be able to provide. Alternatives considered [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Reason for choosing ResNexus I believed there claims of ease of processing. I was fooled. As I write this review, they have still failed to provide the most critical of service that they sell. I am still unable to accept payments and am getting no support from Resnexus. I hope they are enjoying the Bed & Breakfast conference. Review Source Response from ResNexus May 23, 2023 Michael, Thanks for the feedback. We apologize if our customer support did not help you while at a conference. To ensure the highest level of customer support we have now implemented many customer service escalation procedures in 2021 that ensure a timely response from a manager. MW Meri W. Owner Innkeeper Hospitality Used the software for: 2+ years ### "A great, one stop shop for easy property management" April 8, 2025 5.0 Excellent! Great customer service, friendly, helpful staff. The platform s easy to use and has many options Pros The easy of use, package options, one stop shop for your property management, and Red Carpet service. Cons I wish I could manage multiple properties in one dashboard Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus offered more options and one point of contact Switched from [innRoad](https://www.capterra.com/p/135307/innRoad/) Consistency of product across properties and 360 product Review Source Response from ResNexus April 9, 2025 Meri, Thanks so much for taking the time to leave such a great review! We love serving you and your business! HH Heather H. General Manager Hospitality Used the software for: 2+ years ### "Customer service can't be beat!! Just need more functionalities." November 24, 2024 4.0 Very positive. Customer service being a huge component, as discussed below. There are additional functionalities we would like have implemeneted in an expeditious manner, but I do have the confidence in my ResNexus Professional to advocate for our needs and also help me find workarounds and explain different processes and settings as needed. We plan on continuing with ResNexus, are excited about the new integrations and functionalities/improvements. This will go hand in hand with addressing our existing list of operational functionalities that we would like to see implemented sooner. Pros AMAZING customer service! This is courtest of \[sensitive content hidden\], who has made our experience so much smoother, efficient, and pleasurable. He is very attentive and on top of all of our concerns - no matter the scope - and has advocated to make improvements in the system as we have noticed a need for them. There is any ease of use I appreciate and there are instructional guides, which prove helpful, although some are out of date or focus on the grid view too much (rather than calendar view). I also appreciate the Academy every year, where I can get one-on-one time to work with my Red Carpet Professional, as well as learn about the new functionalities and how to better utilize the existing ones to improve our business operation). Cons There are limitations to the reports we would like to use and gain more in-depth, granial information from in an organized fashion. This would be very convenient for us and our marketer, who is trying to find ways for ResNexus to guide our marketing plans through detailed analytics. There is also still some confusion as to how to utilize the settings function, especially the ones related to room units/classes and rates. Better instruction pages and videos would be really helpful. Not just what each button means, but also why, when, and how they are to be utilized. Each new functionality feels like it needs to be tested more for inefficiencies, usefulness, and hiccups. Yet it seems to take a long time in beta for the tech improvements we are requesting to be completed (even crucial ones to our operation). Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing ResNexus Ease of use and integrations that allow us to not have to manage a bunch of unintegrated applications to provide unique services. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Unhappy with prior PMS. Needed something more robust. Review Source Response from ResNexus December 6, 2024 Heather, Thank you so much for leaving such thorough, detailed and great feedback! We love serving you and your business and look forward to continuing to make improvements based on our clients feedback! KB Kathryn B. Owner Hospitality Used the software for: 1-2 years ### "Best PMS provider around!" October 3, 2024 5.0 We've used Resnexus for a little over a year at this point and couldn't be happier. We came from a larger PMS provider that was based internationally and let me tell you, I'm SO glad we made the switch. Running a business like this and needing some serious help here and there, it means a world of difference to have wonderful partners at Resnexus that I can reach out to at any given time and get the help that I need. No long support queues or waiting for someone across the globe to respond to my email. I get the help that I need, when I need it and that means everything to me and my business. Pros Easy to use, lots of features, and a support team like non other. Cons Total pricing can get a little convoluted, once you've got your normal package, texting, keyless entry, marketing, etc, and they all get billed separately. But it's not that big of a deal. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing ResNexus Lower price, similar features, better (local) support. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) We greatly disliked Lodgify for the sole reason that they didn't have a native option for texting, which is CRAZY. Texting guests is a key part of our business. It was also difficult trying to get the help that we needed from their support team. I was managing a separate business that was already using Resnexus so it felt like a no-brainer to get my business on it as well. Review Source Response from ResNexus October 11, 2024 Kathryn, Wow, we really appreciate this fantastic review! Thanks so much for taking the time and leaving such a thorough feedback! We love serving you and your business! LM Lorrie M. Owner Hospitality Used the software for: 2+ years ### "ResNexus is great Inn property management software" September 10, 2024 5.0 Love working with the team, love how intuitive it is to use. Pros Service, functionality, the whole system is really easy to use and very intuitive. ResNexus is constantly updating and ensuring the customer is taken care of. Cons Wish reporting capabilities had more functionality Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Reason for choosing ResNexus Like the ease of use and integrations with other products Review Source Response from ResNexus September 18, 2024 Lorrie, Thanks for the wonderful review and feedback! We love serving you and your business! JN Julia N. Owner Hospitality Used the software for: 2+ years ### "Trust & Feature Rich" February 23, 2024 5.0 It's been spectacular. They do it all very well; functionality, features, & support and when there's room for improvement, they manage that well too. Pros I have full faith that whatever feature is technically possible to make the product more robust and capable, the ResNexus team will do it before anyone else. They seem to set the standard for the others to catchup to. Cons Only that the very valuable "Academy" is in winter in Utah. But I understand why. Alternatives considered [Restream](https://www.capterra.com/p/184117/Restream/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus More functionality and I got a sense that ResNexus was going to be more aggressive in adding more features. I especially liked that the brothers each have backgrounds in disciplines that makes ResNexus more capable, relevant and moving forward. Review Source Response from ResNexus February 26, 2024 Julia, Thank you for such a through and thoughtful review! We love serving you and your business! We strive to be the innovation leader paired with industry leading customer service. Due to popular demand we also have a ResNexus Academy in March to offer another time for our clients schedule.  AB Airyanna B. Operations Manager Hospitality Used the software for: 1-2 years ### "Best reservation software I have used" June 10, 2023 4.0 This is by far the best reservation software that I have used! Pros The thing that I like most about ResNexus is all the new updates and new features that are constantly being added to the system. Cons I think that the interface can be a little confusing for some people when you are setting up the system for use, but on the other hand the ResNexus team is also very helpful in that aspect. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/) Reason for choosing ResNexus ResNexus was very user friendly for me and I loved the sutomer service rep that I initially spoke with. Switched from [RezExpert](https://www.capterra.com/p/156539/RezExpert/) We needed a more updated and user friendly system. Review Source Response from ResNexus June 26, 2023 Airyanna, Thank you so much for taking the time to leave such a fantastic review for us! We greatly appreciate it, and we love serving your business. BS Beth S. Owner Hospitality Used the software for: 2+ years ### "ResNexus in the best accommodation software you can use." April 8, 2025 5.0 From the beginning of our relationship with ResNexus, we've found them to be sincerely interested in helping us attract guests and manage the reservation and communication effectively. We build websites for other accommodations in the area, and we've helped probably 10+ of them to sign up with ResNexus too -- that's how much we believe that they're a great company. The reps are always helpul, and they are constantly updating their system with upgrades. Pros We've been using ResNexus for more than 25 years. They are a fantastic company with excellent software and amazing customer support. The fact that they care enough to send a rep here to this relatively small area (the Outer Banks of NC), in this case \[sensitive content hidden\], to make sure we were using the software to the optimal level, was so helpful. He spent a lot of time with us and showed us some key components of the system that we weren't taking advantage of. Cons I can honestly say that there's nothing I don't like about ResNexus. Review Source Response from ResNexus April 9, 2025 Beth, Thank you so much for being such a loyal and long-time client! We couldn't have grown without your continued support! We love serving you and your business! UL Ursula L. Campground Owner Hospitality Used the software for: 2+ years ### "ResNexus is great for our small business." June 19, 2025 5.0 I had ResNexus create my website and manage my booking engine for my small family run campground. Everything works together. Anytime that I run across a problem (usually user error) I receive the assistance I need in a timely manner. Pros The booking engine is easy to use. Integrates with everything (my website and point of sale). Great support staff. Cons My website needs better SEO (search engine optimization). Learning curve on some of the language. The booking engine is geared for hotel more than campground and was not customizable to the specific information that I required. Review Source Response from ResNexus June 30, 2025 Ursula, Thanks for leaving us a great review and for the feedback! We love serving the campground industry and appreciate you and your business! VS Valerie S. owner manager Hospitality Used the software for: 2+ years ### "ALL GOOD with RESNEXUS" June 19, 2025 5.0 Resnexus has been a great system to keep my reservations simple and accountable. They send me confirmations in text message and email. This motivates me to follow up and print out new reservations......all good Pros \[sensitive content hidden\] is very helpful. We went thru the back office details and he helped to set up and make adjustments. He's always fun to chat with and problem solve. Cons nothing they are a great team......reliable and happy to help can't usually contact me in the morning but \[sensitive content hidden\] always calls me back !! Review Source Response from ResNexus June 30, 2025 Valerie, Thanks so much for mentioning our team's outstanding service and for the wonderful review! We love serving you and your business! SW Shane W. Owner Hospitality Used the software for: 6-12 months ### "5 Star All The Way" June 9, 2025 5.0 Has been excellent. They are great to work with, Responsive, and the system they have can do so many amazing things. Pros The Setup process is like no other. They do a great job getting you set up and really working to create a great relationship Cons sometimes integrations don't work, but they are quick to fix. I've had some issues but I will text my rep and they will immediately fix it. Review Source Response from ResNexus June 30, 2025 Shane, Thanks for the leaving such a great review and feedback! We love serving you and your business!  LH Lena H. Co Owner Hospitality Used the software for: 2+ years ### "Happy Lodging Partner in Bar Harbor" September 10, 2024 5.0 I was anticipating buying a larger business than than I already had. Mine had five rooms and later added on a carriage house to rent. We were looking at possibly buying 21 rooms on a much larger property in a much larger to us scale. I found out what reservation system the current owner was already using and so I decided to implement it at my smaller property so I could get used to it. My training with \[sensitive content hidden\] was absolutely amazing and her patience and kindness and everyone since her has all been just beautiful. I was really glad when we did get the property seven years ago that I was already trained and ready for the reservation system. All I have seen with it is improvements all along the way have shown encouraging growth. I have actually made strong suggestions that have been heard and have been implemented to at least my system to cause it to be more user friendly and efficient for me. I just recently changed payment processing system companies to RezNexus and I'm a "happy camper". It has been nice to speak with \[sensitive content hidden\] for evaluation times and to find out that we are up to speed and doing well. Thank you ResNexus for everything from eight years back to present to going forward. Pros Customer Care is the best. Agents are extreme;y helpful as well as polite. Cons Office Hours don't really match the industry served. We are 24/7 with being lodging owners, yet they are closed on weekends. even though there's an available emergency agent on call leaves one feeling a bit unsupported. Maybe rephrasing it to say 24/7 support or and not emergency number....? With all of the increase they've gained in the 7 years I've been a customer, to actually have 24/7 support would be appreciated. Anyway, if it's "on call" for Resnexus, but says 24/7 for us, that could leave a more positive supportive feeling than to say "emergency" number, we will return your call. Just a thought. Review Source Response from ResNexus September 16, 2024 Lena, Thank you so much for taking the time to leave us such a wonderful review! We also appreciate your feedback about the support hours. We are currently in the process of hiring support staff for evening shifts which should give our clients more hours of coverage without having to use the emergency phone line. Thank you for being a long standing client! We love serving you and your business! GT Garth T. Owner Hospitality Used the software for: 2+ years ### "Enjoy the Professionalism" September 12, 2024 5.0 Resnexus has been amazing to work with over the years, especially with us newly acquiring our bed and breakfast Pros I like the personal attention to our needs Cons Really not anything. I do get excited for upcoming options they have announced. Review Source Response from ResNexus September 18, 2024 Garth, We appreciate your review and feedback! Thank you for being a valued ResNexus client. We love serving you and your business! mP michael P. Managing Member Retail Used the software for: 1-2 years ### "Nes Rexus is a good system but the best thing is the Customer Support" September 6, 2024 4.0 Overall good. I was not happy with the training should have focused more on operational functions. My manager made errors on outstanding balances reports Pros Good support and service, System easy to use Cons System needs some experience to learn, More effort needed for new users Review Source Response from ResNexus September 12, 2024 Michael, Thanks so much for taking the time to leave us a review! We appreciate your feedback and your business! KT Kristin T. Owner Hospitality Used the software for: Less than 6 months ### "By far the best booking site I've found, and a keeper" July 12, 2024 5.0 Fantastic overall. This is my third booking site I've used, and by far the best. After two disappointing previous reservation systems with competitors, I'm very happy with ResNexus and plan to use them for the long term! Pros Customer service is very responsive, you get to speak to people who are familiar with your property and who have an ongoing relationship with you. I like how they integrate dogs into the reservation booking process. I love how they also link the booking site into your website. Overall, I really am very happy with ResNexus! Cons As they are an American based company, not all of their systems are available or configured to the international market - such as POS and displaying dates month/day/year instead of day/month/year. But hopefully they optimize for international properties as they expand more beyond the States. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Review Source Response from ResNexus July 18, 2024 Kristin, Thank so much for the wonderful and lengthy review! We really appreciate the time and thought you put into your feedback! And yes we are continuing to implement changes to the day/month/year based on our international clients and you should see those updates in the future. Thank you for letting us serve you and your business! LE Lauren E. Managing Owner Hospitality Used the software for: 2+ years ### "Great Option for Campgrounds and Continuing to Improve" June 8, 2023 5.0 Pros Ease of use and stream-lined processes. It is easy to create a new reservation and has much fewer clicks in the process than other systems. It's also easy to understand the information presented and does not require a lot of clicks and digging to find information like payment history, guest's previous stays, communication, etc. Cons Waiting list needs improvement and automation so that we don't need to remember to check it. Website Builder & management needs improvement so that employees can learn to use it with ease. Option for guests to create an online account to manage their own reservation would be a plus. It is currently very tedious and difficult to create/adjust rates. Reminders feature could be improved by clearing reminders from everyone's profile once it is marked complete. I would like to be able to add sites to a group of blocks from the grid. Integration with discount memberships like Good Sam's to allow input of membership ID when making an online reservation to verify their membership status. Better promotion/discount code features. Review Source Response from ResNexus June 23, 2023 Lauren, We really appreciate you taking the time to provide such a great review and feedback! ResNexus recently made it quick and easy to adjust your rates on the grid or calendar by selecting one or more date columns and selecting "update rates". You can change the rate globally or buy individual unit. On a single unit by one or multiple days. If you have further questions please contact us at support@resnexus.com. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.