# ResNexus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ResNexus Software - reviews, pricing plans, popular comparisons to other Reservations products and more. Source: https://www.capterra.com/p/129392/Reservation-Nexus --- # ResNexus Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ResNexus ## What is ResNexus? ResNexus provides more reservations with our innovative booking software & integrations TRUSTED BY THOUSANDS OF HOTELIERS Making an online reservation should be visually appealing and intuitive, and that's exactly what the ResNexus booking engine does. Clearly display your gorgeous property and availability, and make add-on product recommendations on the retail sidebar. Expand your reach with seamless OTA connections to Google, TripAdvisor, Booking.com, Expedia, Airbnb, VRBO, & more! ## What is ResNexus used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Revenue Management](https://www.capterra.com/revenue-management-software/) Top alternative Featured Overall rating Based on 428 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Customizable website creation service Comprehensive hospitality management tools Frequent technical glitches Complicated payment workflows Starting price $30 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ResNexus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.resnexus.com&name=ResNexus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ResNexus 4.8 (428) VS. [4.8 (1,134)](https://www.capterra.com/p/138689/Booqable/reviews/) Starting Price $30 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (428) Ease Of Use 4.8 (1,134) Value For Money 4.6 (407) Value For Money 4.7 (1,097) Customer Service 4.8 (417) Customer Service 4.8 (1,087) ## ResNexus alternatives Highest Rated [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,283)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (466)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129392/Reservation-Nexus/alternatives/) ## Who uses ResNexus? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Customizable website creation service 95% positive reviews out of 43 Most users comment website design services deliver attractive, user-friendly, and easily updated sites tailored for hospitality businesses. Tammy B Owner, 2 - 10 employees. "The web designer that was assigned to my business was originally from the North East and she worked tirelessly to finish my website before she hopped on a plane and came back home to be safe with her family. " Frequent technical glitches 58% negative reviews out of 59 Some users report bugs and issues disrupt workflows, with slow fixes and occasional lack of responsive technical support. Comprehensive hospitality management tools 97% positive reviews out of 37 Most users report hospitality industry features cover all lodging needs, supporting both small inns and larger hotels efficiently. Complicated payment workflows 56% negative reviews out of 41 Some users indicate payment processing is confusing, with difficulties handling extra fees, refunds, and occasional billing errors. Jessica S Park Manager, 2 - 10 employees. "I can't send a refund to an updated card that the client wants on file. IF the client's card was cancelled and then they are needing a refund, I have to send them a check from the company through the mail." Continuous feature enhancements 95% positive reviews out of 22 Most users appreciate updates and upgrades, noting frequent improvements and seamless transitions that address evolving business requirements. Debbie K CEO, 11 - 50 employees. "They are always coming out with new things they release, and they always keep you in the loop on new things they will be releasing." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 4.7 (119) 73.11% of 119 reviewers that rated this feature as important or highly important It helps you streamline bookings with a user-friendly online interface, allowing guests to reserve anytime. Reviewers indicate it saves staff time, integrates with sites like Airbnb and Expedia, and is easy for most guests, though some mention occasional navigation challenges. Payment Processing 4.8 (75) 70.67% of 75 reviewers that rated this feature as important or highly important ResNexus gives you seamless, secure payment processing with integrated credit card support and accounting platform connections. Users think it’s easy to set up and operate, though some mention high processing fees and a desire for enhanced credit card security code capture. Reservations Management 4.8 (67) 74.63% of 67 reviewers that rated this feature as important or highly important With this capability, you can centralize and manage reservations across channels like Airbnb and VRBO. Reviewers appreciate the system’s ease of use, flexibility, and reliability, though some users report occasional syncing issues and bugs when integrating with external platforms. Customer Support 4.9 (61) 75.41% of 61 reviewers that rated this feature as important or highly important ResNexus offers highly responsive and knowledgeable customer support, with 24/7 availability and live representatives. Some reviewers find the dedicated onboarding assistance and quick issue resolution especially valuable, though a few mention occasional delays in reaching a live person. Rate Management 4.3 (49) 55.10% of 49 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Calendar Management 4.8 (48) 62.50% of 48 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar ResNexus 139 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Automatic update of information / software Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Create budgets based on historical data and future projections Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Manage various distribution channels, build relations with channel partners, and track their performance Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships ResNexus offers highly responsive and knowledgeable customer support, with 24/7 availability and live representatives. Some reviewers find the dedicated onboarding assistance and quick issue resolution especially valuable, though a few mention occasional delays in reaching a live person. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Collaborate on creating a product by sharing and adjusting designs through a shared portal Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Plan an event's time and location Long term accommodation for guests Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization To be used by the hospitality industry Designed for vacation rentals Form predictions based on past and present data/trends Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Visualize locations on a map The ability to reserve times in groups. Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Communicate with guests directly within the system Capture guest experience at a granular level and utilize data to deliver tailored services Information, data and reports that are being tracked over time Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Create landing pages or online forms designed to capture new leads and prospects Store information about leads or contacts and track, manage and nurture them throughout the sales process Monitor the process of lease agreements Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Collection of images, videos and other digital content that can be used Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations More than one location It helps you streamline bookings with a user-friendly online interface, allowing guests to reserve anytime. Reviewers indicate it saves staff time, integrates with sites like Airbnb and Expedia, and is easy for most guests, though some mention occasional navigation challenges. Add tools to web pages to handle online bookings Accept and process online payment transactions Make and manage reservations online Manage and track customer orders for goods, investments, or any other purchases Report showing financial balance at the beginning and the end of the period, along with activity ResNexus gives you seamless, secure payment processing with integrated credit card support and accounting platform connections. Users think it’s easy to set up and operate, though some mention high processing fees and a desire for enhanced credit card security code capture. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Track factors that affect pricing and adjust prices accordingly to increase sales Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Generate quotes or estimates for customers Track/optimize rates in relation to usage Ratings/Reviews Preview and make real-time changes in the web content Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Timed notification for any upcoming task, deadline, appointment, or activity Streamline, automate and manage the rental of properties, facilities, assets, or equipment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data With this capability, you can centralize and manage reservations across channels like Airbnb and VRBO. Reviewers appreciate the system’s ease of use, flexibility, and reliability, though some users report occasional syncing issues and bugs when integrating with external platforms. Monitor sales and make necessary adjustment in order to increase demand and revenue An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Track and monitor reviews of products or services Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Optimize and manage the search engine optimization efforts for a website or digital content Checkout of online store One location Manage site maps showing plots, availability, utilities etc. Create and manage reservations for individual camping sites/plots Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage operations/processes associated with spas and other hotel activities Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Create and manage surveys Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Track and analyze information regarding website visitors Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site An extended application or connector that enables users to perform additional services with their current set of tools Creating, assign, and track jobs and/or tasks for work orders What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.7 (427) 4.7 Based on 427 reviews ## Pricing Value for money 4.6 (407) Free Trial [View pricing plan details](https://www.capterra.com/p/129392/Reservation-Nexus/pricing/) Essentials $30.00 Flat Rate,Per Month It includes: - 100+ Powerful Reports - Online Booking Engine - Revenue Management Tools - Property Management - OTA Channel Management - Reservation Grid - Reservation Calendar - Retail Item & add-ons - Credit Card Processing - Front Desk - Housekeeping - Confirmation Emails - Quickbooks Export - Minimum Nights - Sliding Rates - Text Messaging - Gift Certificates - Rate Types - Yield Management - Commission Free Connection to Google Travel - Connections to OTAs including Booking.com, Airbnb, Vrbo, Expedia, & more Premier $50.00 Flat Rate,Per Month It includes: - 100+ Powerful Reports - Quickbooks Export - Minimum Nights - Property Management - Online Booking Engine - OTA Channel Management - Reservation Grid - Reservation Calendar - Retail Item & add-ons - Credit Card Processing - Front Desk - Housekeeping - Confirmation Emails - Sliding Rates - Text Messaging - Gift Certificates - Rate Types - Yield Management - Commission Free Connection to Google Travel - Specials & Packages - Advance Group Reservations - Email Marketing - Birthday & Anniversary Marketing - Cart Abandonment - Point-of-Sale - Night Audit - Built-in Contracts - Contactless Check-in - Google Ads Integrations - Connections to OTAs including Booking.com, Airbnb, Vrbo, Expedia, & more Value for money 4.6 (407) 4.6 Based on 407 reviews ## Integrations [ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (417) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (417) 4.8 Based on 417 reviews ## User reviews Overall rating 4.8 Based on 428 reviews Filter by rating 5(362) 4(52) 3(7) 2(2) 1(5) Mentioned topic Sorted by most recent JB Jan B. Owner, Innkeeper Hospitality ### "Resnexus Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2026 Been using it for many years now, very satisfied. The support has been great over the years with a timely response. Pros Its reservation software. The ease of checking online reservations, checking guest reservation summaries. Cons Still trying to understand credit card processing. Just signed up recently and trying to identify payouts and credit card charges. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Hi Jan, thank you for your review! We are glad to hear you've been very satisfied with your experience at ResNexus. Thank you also for sharing some insight on the credit card processing portion of our services. We would love to answer any questions you may have, so feel free to call us and we will assist you! We love serving your business, and look forward to working with you in the future. SB Stevan B. co-owner and Brand Director Hospitality ### "5 Star Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 I cannot say enough great things about working with Resnexus - they have been a valuable partner for the past decade and as they have grown their services, we have been able to scale our business. Their customer service, resources and capabilities far exceed expectations time and time again and we are proud to work with them! Pros The customer service. Their team is highly educated on specific subject matter that helps hotels scale. Cons Interface of booking engine - it could use some freshening up. Would also like if they offered meta ad support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Stevan, Thank you so much for your kind review, and mentioning that you view us as a valuable partner! We strive to be just that for all of the hospitality industry! Also, thank you for your additional feedback, we love serving you and your business! JS Jory S. Operations Manager Hospitality ### "ResNexus - Miners' Bay Lodge" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 10, 2026 Overall, I would recommend ResNexus to any business big or small that is looking to create a more formal presence on the internet with the ability to lean on their team of support staff that will guide you through the entire process. Pros Our business was fully operated via telephone and mail as recently as 2018. Making the switch over to an online booking system was a challenge at first, but ResNexus has made it easy for us to do things like manage our reservations, build retail items, and communicate with guests. Their customer services have been of great assistance to us over the course of our using their platform. Cons The change over to being online was definitely a challenge at the start. I would say our being a Canadian business has provided us with a couple of challenges in how our payments our processed as the system is built to deal with USD and applicable US payment options. Things like e-transfer and our not dealing in pennies have made us get creative in our solutions, but we've always had great help in sorting those things out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Jory, Thank you so much for your review! Switching from telephone and mail to an online booking solution can be quite the challenge, and we are honored that you chose ResNexus to help you along the way. We strive to provide the best support in the industry! Thank you for your additional feedback, we love serving you and your business! Axel K. General Manager Hospitality ### "Stay away, not production ready, and they don't honor contracts" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 28, 2025 ResNexus was a colossal disaster for us. We ran into complete show stopper bugs and found out very quickly that their second level support was non-existent. When we insisted that we needed the bugs fixed, their answer was that we are a poor fit for ResNexus and they asked us to leave. We found out later the real reason they asked us to leave is because their sales guy lowballed our account and they decided not to honor the lifelong price guarantee. Their staff was not very knowledgeable when it came to Google Hotel Ads, and we quickly ran into major limitations across all their features. The system is 100% closed, no API access, and very limited channel choices. Pros The Email template and CRM in ResNexus is outstanding, and their first level support is also outstanding. The rates management is the least cluttered of any solutions we used, and their booking engine is the only one flexible enough to allow you to sell just about anything besides just overnight stays. Cons Terrible second level customer support and just a ton of bugs. For example, we would get multiple calls a day for customers who said that when they went to our direct booking site, the dates they wanted were unavailable even though the major hotel sites showed availability. So we just ended up taking a ton of phone bookings. Their system would delete the tax settings on the major channels. They claim their main advantage is that they are family run and not dependant on venture capital. We quickly discovered that the family business side was a double edged sword, and if they don't like you personally, they will dump you in a heartbeat because they don't have to answer to shareholders or boards. Switched from [OwnerRez](https://www.capterra.com/p/100831/OwnerRez/) Needed access to hotel channels, as well as better direct booking capabilities. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reasons for choosing ResNexus Less expensive, Little Hotelier didn't support VRBO, Eviivo had a very slow response time for issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Axel, Thank you for taking the time to leave us a review. We recognize that ResNexus is not a fit for some property owners. Just as some hosts are not a good fit for some guests. From our first demo we were upfront that ResNexus was not the custom built solution you were looking for. However, at your request we moved forward even though we mentioned multiple times that our system would not do the custom tasks or operate the way you desired. To complicate matters, you refused to attend our free personalized training sessions to ensure that your OTA connections were setup correctly. After spending over 100+ hours complaining about bugs (that were really feature requests) and being unprofessional to our support team because ResNexus would not make a custom built software solution for you–we asked you to find another PMS provider. We wish you the best and hope you find the software you are looking for. SG Sharon G. Owner Hospitality ### "Best team there is, go for it make your life earier with ResNexus it's so easy to use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2025 The most helpful team I have ever had the pleasure of using for our booking system.Everything works well as explained & no problems.Nobody tries to be pushy in sales it's all relaxed & a friendly helpful team.Highly recommend. Pros Product & customer suppost has been second to none & I mean it!! Been in the tourist industry all my life & these guys are the best. It is a great simple product to use. Cons Great easy set up all done for you if you need.Training was great on use of products.Custumer service is within seconds sometimes or minuites or a phone call.OMG amazing. Switched from [Inn Style](https://www.capterra.com/p/146054/Inn-Style/) So I could connect to Google bookings & the ResNexus has more options available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2025 Sharon, Thanks so much for mentioning our customer service and training! We strive to have the best in the industry. We appreciate you and your business! CS Carol S. Owner Innkeeper Leisure, Travel & Tourism ### "Great company to work with!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2025 Pros The system works for our reservations and reports. ResNexus is always there to help when needed. We've been with them for several years, since they began. Considered switching a couple times, but no other company could provide what we're getting. Cons Everything works great. No complaints. Just wish we could sign up for extras without having to pay extra. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2025 Carol, Thanks so much for your feedback and review! We love serving you and your business! We strive to provide as many features built-in to the system as possible for an affordable price. Some services (like text messaging) come with additional costs to our business so we do have to charge additional fees to cover our costs.   NR Nancy R. Manager Hospitality ### "ResNexus, a Valuable Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2025 My overall experience with ResNexus has been a very positive one. I have not had any problems with using ResNexus. It has been a very valuable asset for business. Pros The customer support is what I have depended on the most. It is always one on one, with the person who understands the needs of my business. Cons The service that I have always received does not include any cons. It has been timely in response, accurate, and my questions and concerns are dealt with in a very professional manner. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 26, 2025 Nancy, Thanks so much for mentioning our customer support! We strive to have the best in the industry! We love serving you and your business! PK Penny K. Owner and partner Hospitality ### "ResNexus is the ONLY choice for reservation management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2025 Overall, ResNexus is the best room management system on the market. It's a great value for the money, and the webinars are incredibly helpful! We took over an existing business, and the transition was very easy. I sat with the present \[sensitive content hidden\] for just an hour or so and was able to use the system without issue. I highly recommend it to anyone considering a new system. Pros ALL of my reservation needs are in one spot! The ease of use is amazing! The grid gives me a quick glance at the month ahead. Website updates are so easy, and it allows me to update room changes, photos, rates, etc. within minutes. I appreciate the ability to easily block off days at a moment's notice. When any issues arise, our representative always responds with a call within a reasonable amount of time. It pays for itself in one rental. We also love all of the webinars that share up to date tools to make our system more efficient. Cons I love ResNexus, but I'd love to be able to keep my password for a longer amount of time. And that's not that big of a deal to me! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2025 Penny, Thanks so much for the kind words and wonderful review! We love serving you and your business. WE too wish that the password life could be longer! However, ResNexus follows the highest standards of PCI compliance to keep your account safe which means we follow the PCI council's requirements of timeline and password strength. If it makes you feel better, our team follows the same guidelines and feels the same way.  RG Reenie G. Owner Hospitality ### "Owner of Paradise Suites" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2025 I've been with ResNexus for 2 years now so I'm still relatively new. ResNexus is a crucial part of running my Airbnb business. From the reservations, the website, the reports, I could not function without ResNexus. Pros The Support system is what I like most...my one-on-one hospitality person \[sensitive content hidden\] to be on point, knowledgeable, personable & quick to correct any problems I am having. Also, the reports that I can access at a push of the button. Cons The cost of the credit card processing. For a small business like mine, it's a big chunk of my paycheck. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2025 Reenie, Thanks for leaving us such a great review and feedback! We love serving you and your business! LA Lisa A. General Manager Hospitality ### "Exceptional Software Backed by Exceptional Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2025 My overall experience with ResNexus has been outstanding. From day one, the platform has made managing reservations, guest communications, and daily operations smooth and efficient. The system is intuitive and packed with helpful features that make my job easier. I especially value the ability to track staff activity and customize access levels. What truly sets ResNexus apart, though, is the support team—responsive, knowledgeable, and genuinely invested in helping me succeed. I’ve always felt supported, even as a first-time user of reservation software. ResNexus has become an essential part of running my business, and I couldn’t be more pleased. Pros ResNexus is an incredibly user-friendly platform that makes managing our hotel seamless and efficient. The intuitive interface is easy to navigate, even for new users, and every page includes helpful explanations and tooltips to guide us through each process. I like that OTAs are assigned their own color; it helps to be able to tell them apart so you can track where you are strongest. I appreciate the ability to assign roles, including giving the owner direct access to manage operations. The system also tracks employee activity, allowing me to identify and resolve potential issues early. Most importantly, the support team is outstanding—\[sensitive content hidden\] is always responsive, and \[sensitive content hidden\] consistently goes above and beyond. Their expertise and dedication truly set ResNexus apart. Cons Honestly, I can’t think of anything I dislike about ResNexus. It’s the only reservation software I’ve ever used, and it has met all of my needs as a hotel manager. While I don’t have another system to compare it to, ResNexus has been reliable, intuitive, and well-supported from the start. Any time I’ve had a question or needed help, the support team has been quick to respond and incredibly helpful. If there are any shortcomings, I haven’t encountered them yet—it's been a smooth and positive experience across the board. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 24, 2025 Lisa, Wow, I mean WOW–this is a wonderful review! We really appreciate it and love serving you and your business! 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