# CivicPlus Community Development Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CivicPlus Community Development the right Permit solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129172/CivicPlus/reviews --- CivicPlus Community Development 4.3 (9) [View alternatives](https://www.capterra.com/p/129172/CivicPlus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CivicPlus Community Development Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad L. Deputy Fire Marshal Used the software for: 2+ years ### "Revised review" April 14, 2026 1.0 We were patiently working with CivicPlus on a backlog of support tickets. They were clearly understaffed, but we worked with them. Immediately after getting all support tickets corrected, they decided to pull the plug. This business practice decision reflects poorly on the company and diminishes customer trust. Why invest in a company that demonstrably puts the customer last? While we are looking for new software, I hope that for the sake of CP employees and investors, changes are made at a leadership level that will get them on a more successful trajectory. Pros Things have changed under the new software ownership. Wagsys was a progressive and dynamic company with cutting edge Fire Marshal software and unparallelled support. Neighboring jurisdictions were very interested in this product. Civic Plus, the new Civic Gov owner, saw customized product support as more trouble than it was worth. The truth is that our jurisdiction was moving toward larger investments in CP products having already purchased a second module. It is puzzling that corporate leadership has chosen not to prioritize retaining and expanding its customer base. But this is what happens when a short-sighted company places profits over a clearer vision of success. Cons Support for our hosted product is no longer being offered. CP has chosen to sunset all customized CivicGov FMO software rather than keep its existing customers. CP imposed an end-of-life notice with only a 12-month window. They also did this to several other known jurisdictions. They didn't even offer to move us into the less useful off-the-shelf version that they claim they will continue to support. Review Source EN Elaine N. Zoning, Assessing, Planning Administrator Government Administration Used the software for: 2+ years ### "CIVICgov has been a good program to work with and has been quite an easy program to learn to use. " June 1, 2017 5.0 It made our recording of building permits a lot easier. We share this program with the assessing department and the water & sewer department and they have used the program to check for building permits as well as add sewer & water permits and collect building permit reports. Also, we can scan data, pictures, information such as deeds, water & sewer easements into the system and attach to the main tax parcel and the various departments have access to this information. Pros It is compatible with the assessment program that we have in our office to transfer information and keep information up to date. In addition, I can make changes ahead of time for the Building Department that I otherwise would not be able to do until the first of January of each year if it weren't for this program. Cons If you have a split of a parcel into two new parcels, it does not delete the old parcel, that one still remains. It would be nice if there were a way for there to be some way for the parcel to have an indicator on it such as an (H) indicating that it is an Historical parcel now, not active. Review Source JG Joseph G. Code Enforcement Officer Government Administration Used the software for: 2+ years ### "Good experience with the program" June 1, 2017 4.0 The benefit of eliminating paperwork and the ease of using on the road and printing violations from the vehicle. Pros Ease of use. Program is used on a daily basis and is very user friendly. Also is useful for generating reports for various city officials. Cons Doesn't integrate with the city RPS system which means a manual updates it would be so much easier if the program integrated which would then automatically update owners to the addresses. Review Source PA Peter A. Building Inspector Government Administration Used the software for: 2+ years ### "I have been using this software for several years. We love it! It is so easy to use" January 20, 2018 4.0 Mobile operations. It works on my phone and tablet. We reduced our record processing time. Helps us keep track of detailed record workflow and provides collaboration with the public concerning record applications Pros Easy to customize. Has a mobile application. Amazing support. I was working very late at night and had a question. I submitted a ticket and received a response within minutes. All the modules link together and the price is very affordable. They even worked with me while my municipality was experiencing budget issues. They take customer suggestion and will upgrade the program as required. We use every module. I like the Citizen Portal. The public can complete permits and project applications on-line, submit inspection requests and keep up with their business licensing. The built-in email notification system really helps me keep track of my work Review Source SB Steve B. Administrator/ Inspector/Plans Examiner Government Administration Used the software for: 2+ years ### "Great" January 22, 2018 5.0 Document ease of finding Pros Ease of use. We do 30 municipalities with this system and it saves a lot of time. Used for scheduling and permits. Very easy to navigate. Cons We have only experience one problem with the system and it was system wide. We have more problems with our internet provider. Review Source DV Deborah V. Project Coordinator Government Administration Used the software for: 2+ years ### "Right from the beginning the software has simplified our permitting/inspection process." April 10, 2018 5.0 Pros Ease of use - the software is very user friendly and the system is easy to navigate. The tech support team is also extremely helpful when needed. Cons I really don't have anything negative to say. We are just waiting for one last module to go live and everything will be perfect! Review Source DP David P. Building Official Used the software for: 2+ years ### "Easy to get along with" January 20, 2018 5.0 Cost and ease to use. Pros Can be accessed by phone and is easy to read. I also like the ability to being able to personalize the doems Cons Zoning needs more options . There in more options to be able to label that the request is going in front of the Zoning Board Review Source TT Timothy T. Code officer/ Crematory Management Used the software for: 2+ years ### "Good, useable software, inexpensive " April 11, 2018 5.0 Pros Ease of use. Very easy to learn. Can be accessed from any computer. Staff is very friendly and helpful. Cons I can't think of anything negative about software. There was a hack a while back that raised havoc with some users. Review Source AC Angela C. Building Department Clerk Used the software for: ### "Great Support and Ease of Use" February 16, 2013 5.0 I would recommend this software product and the company. They really try to do everything possible for their customers. Pros The guys at WAGsys provide amazing 24/7 support. Everytime I have called with a "how-to" question, they help me out. If they are busy, I usually get a call back within 15 minutes. The system has a workflow that matches our department's procedures perfectly. We love that we can customize all of the forms, reports and many of the drop-down windows. Thanks WAGsys! Cons We have been using the software for several years now and have not had any complaints. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.