# CivicPlus Community Development Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CivicPlus Community Development Software - reviews, pricing plans, popular comparisons to other Inspection products and more. Source: https://www.capterra.com/p/129172/CivicPlus --- # CivicPlus Community Development Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CivicPlus Community Development ## What is CivicPlus Community Development? CivicPlus offers a single software solution to manage all your administration’s planning, permitting, licensing, zoning, code enforcement, and fire and life safety inspection processes. It is the most comprehensive and intuitive tool for end-to-end community development projects. Accessible by building inspectors, resident requestors, and department leaders, it streamlines the zoning, building, and inspection process to create safe, economically profitable communities. ## What is CivicPlus Community Development used for? [Code Enforcement](https://www.capterra.com/code-enforcement-software/)[Government](https://www.capterra.com/government-software/)[Permit](https://www.capterra.com/permit-software/) Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CivicPlus Community Development alternatives Highest Rated [4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (22)](https://www.capterra.com/p/148299/CityReporter/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [3.9 (80)](https://www.capterra.com/p/201678/Permitting-and-Licensing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 69% of reviewers rated it above 4 stars [4.6 (76)](https://www.capterra.com/p/143907/GovPilot/reviews/) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129172/CivicPlus/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Ad hoc Reporting Generate one-off reports that meet information requirements Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CivicPlus Community Development 115 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Manage the process of evaluating documents or requests submitted for approval Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules The ability to identify a barcode on or within an image or packaging Create, manage, and send invoices or bills to customers Permit issued by the local government before constructing a new building or remodeling an existing one Approval issued by the government that allows individuals or companies to start a business Track and manage schedules and meetings via an integrated calendar Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Organize and group data or items based on various criteria Track and ensure employees obtain necessary skill sets/certifications Private online space that lets businesses securely share documents and provide information access to clients Ensure all properties are adhering to government and legal codes Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Track the location of specific equipment at all times A list of events with their respective dates Notifications sent to users when a task/license is about to expire Manage the maintenance of building facilities Track and store information regarding failed inspections Track collected or paid charges for services performed or access granted Use GPS mapping to draw field boundaries, mark points, measure acreage, and calculate distances Intended to be used by governmental agencies Software specialized for municipal offices and agencies Store, manage and track all forms in a centralized location Visualize locations on a map Integration with geographic information systems Information, data and reports that are being tracked over time Process images and automatically scan for data Manage and track all disruptions and incidents Checklist to confirm the incident and response. Create checklists and to-do lists that can be marked during inspection Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Manage the development, use, value, and ownership of land and its resources Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments Manage license files and packages purchased in a centralized repository Issuance of valid licenses to initiate projects or tasks Maintains a history of customer licenses Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Ability of websites, web applications, or mobile applications to function without an active internet connection Ability to fill out and submit application forms on the web Accept and process online payment transactions Permit that allows users to park their vehicles on a campus legally Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Issuance of valid permits to initiate projects or tasks Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries Scheme and regulate the construction, modification, or use of land Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Centralized database to track details of properties (including lease, tenant, and owner information) Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Manage and track the renewal process for various services, subscriptions, contracts, or licenses Allows service businesses to track ongoing repairs Sample of reports that could be customized as needed or used as is Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Process of managing customer subscription lifecycle for a recurring service or a product Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (8) 4.1 Based on 8 reviews ## Pricing Value for money 4.3 (8) ### Starting price Free trial not available Value for money 4.3 (8) 4.3 Based on 8 reviews ## Integrations [ Bluebeam Revu](https://www.capterra.com/p/121586/Bluebeam-PDF-Revu/)[ ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (9) 4.3 Based on 9 reviews ## User reviews Overall rating 4.3 Based on 9 reviews Filter by rating 5(6) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Chad L. Deputy Fire Marshal ### "Revised review" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2026 We were patiently working with CivicPlus on a backlog of support tickets. They were clearly understaffed, but we worked with them. Immediately after getting all support tickets corrected, they decided to pull the plug. This business practice decision reflects poorly on the company and diminishes customer trust. Why invest in a company that demonstrably puts the customer last? While we are looking for new software, I hope that for the sake of CP employees and investors, changes are made at a leadership level that will get them on a more successful trajectory. Pros Things have changed under the new software ownership. Wagsys was a progressive and dynamic company with cutting edge Fire Marshal software and unparallelled support. Neighboring jurisdictions were very interested in this product. Civic Plus, the new Civic Gov owner, saw customized product support as more trouble than it was worth. The truth is that our jurisdiction was moving toward larger investments in CP products having already purchased a second module. It is puzzling that corporate leadership has chosen not to prioritize retaining and expanding its customer base. But this is what happens when a short-sighted company places profits over a clearer vision of success. Cons Support for our hosted product is no longer being offered. CP has chosen to sunset all customized CivicGov FMO software rather than keep its existing customers. CP imposed an end-of-life notice with only a 12-month window. They also did this to several other known jurisdictions. They didn't even offer to move us into the less useful off-the-shelf version that they claim they will continue to support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Timothy T. Code officer/ Crematory Management ### "Good, useable software, inexpensive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 11, 2018 Pros Ease of use. Very easy to learn. Can be accessed from any computer. Staff is very friendly and helpful. Cons I can't think of anything negative about software. There was a hack a while back that raised havoc with some users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DV Deborah V. Project Coordinator Government Administration ### "Right from the beginning the software has simplified our permitting/inspection process." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2018 Pros Ease of use - the software is very user friendly and the system is easy to navigate. The tech support team is also extremely helpful when needed. Cons I really don't have anything negative to say. We are just waiting for one last module to go live and everything will be perfect! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Steve B. Administrator/ Inspector/Plans Examiner Government Administration ### "Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2018 Document ease of finding Pros Ease of use. We do 30 municipalities with this system and it saves a lot of time. Used for scheduling and permits. Very easy to navigate. Cons We have only experience one problem with the system and it was system wide. We have more problems with our internet provider. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP David P. Building Official ### "Easy to get along with" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2018 Cost and ease to use. Pros Can be accessed by phone and is easy to read. I also like the ability to being able to personalize the doems Cons Zoning needs more options . There in more options to be able to label that the request is going in front of the Zoning Board Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PA Peter A. Building Inspector Government Administration ### "I have been using this software for several years. We love it! It is so easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2018 Mobile operations. It works on my phone and tablet. We reduced our record processing time. Helps us keep track of detailed record workflow and provides collaboration with the public concerning record applications Pros Easy to customize. Has a mobile application. Amazing support. I was working very late at night and had a question. I submitted a ticket and received a response within minutes. All the modules link together and the price is very affordable. They even worked with me while my municipality was experiencing budget issues. They take customer suggestion and will upgrade the program as required. We use every module. I like the Citizen Portal. The public can complete permits and project applications on-line, submit inspection requests and keep up with their business licensing. The built-in email notification system really helps me keep track of my work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Joseph G. Code Enforcement Officer Government Administration ### "Good experience with the program" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 1, 2017 The benefit of eliminating paperwork and the ease of using on the road and printing violations from the vehicle. Pros Ease of use. Program is used on a daily basis and is very user friendly. Also is useful for generating reports for various city officials. Cons Doesn't integrate with the city RPS system which means a manual updates it would be so much easier if the program integrated which would then automatically update owners to the addresses. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EN Elaine N. Zoning, Assessing, Planning Administrator Government Administration ### "CIVICgov has been a good program to work with and has been quite an easy program to learn to use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2017 It made our recording of building permits a lot easier. We share this program with the assessing department and the water & sewer department and they have used the program to check for building permits as well as add sewer & water permits and collect building permit reports. Also, we can scan data, pictures, information such as deeds, water & sewer easements into the system and attach to the main tax parcel and the various departments have access to this information. Pros It is compatible with the assessment program that we have in our office to transfer information and keep information up to date. In addition, I can make changes ahead of time for the Building Department that I otherwise would not be able to do until the first of January of each year if it weren't for this program. Cons If you have a split of a parcel into two new parcels, it does not delete the old parcel, that one still remains. It would be nice if there were a way for there to be some way for the parcel to have an indicator on it such as an (H) indicating that it is an Historical parcel now, not active. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Angela C. Building Department Clerk ### "Great Support and Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 16, 2013 I would recommend this software product and the company. They really try to do everything possible for their customers. Pros The guys at WAGsys provide amazing 24/7 support. Everytime I have called with a "how-to" question, they help me out. If they are busy, I usually get a call back within 15 minutes. The system has a workflow that matches our department's procedures perfectly. We love that we can customize all of the forms, reports and many of the drop-down windows. Thanks WAGsys! Cons We have been using the software for several years now and have not had any complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129172/CivicPlus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. 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