# Page 9 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Tebra the right Patient Engagement solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 9 - Reviews of Tebra ## Showing most helpful reviews Showing 201-225 of 1356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PU Peggy U. Office Manager/Biller Medical Practice Used the software for: 2+ years ### "First time Biller" August 23, 2021 5.0 Pros I had never done billing before. Our PT clinic wanted to keep the billing in house so we tried Kareo. Of course I didn't have anything to compare too, but Kareo was easy to understand and the Kaero support was the best. Cons The price per therapist went up - with our reimbursement from insurance companies going down, we need to lower our cost Switched from [Therabill](https://www.capterra.com/p/109769/TheraBill/) The price was half of what Kareo was charge per therapists/ I didnt want to chance but in this times we need to save as much money as we can Review Source TA Tamara A. APRN Hospital & Health Care Used the software for: 2+ years ### "Amazing EMR" March 8, 2024 5.0 Pros Easy documentation, easy to prescribed. Cons Not all the ICD pop-up easily and sometimes delates my doc. Review Source HW Hannah W. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra Makes it Easy" May 8, 2024 5.0 Pros By streamlining billing, communications, and telemedicine, Tebra creates an integrated platform for patients and providers. Cons Tebra can take some time for deployment. Review Source DM Debbie M. Office Manager Medical Practice Used the software for: 2+ years ### "Kareo Review" May 4, 2021 4.0 The support team is usually very helpful. We appreciate the ease of use of the clinical and billing (besides the issues with the medication portal). The only issue we have now Kareo and our other EMR system was having issues working together and getting a issue we were having resolved (its been 2 months). I had to get involved and now it seems as though both parties are working together to resolve our issue we is much appreciated. Pros Scheduling, Billing and ease of use with the EMR system (except for one issue). Cons Med Portal. Kareo uses a 3rd party at that controls how providers are allowed to send medications. We are a Pain Management Practice and at times need to be able to send pain medications outside the parameters that the Kareo 3rd party sets (1 pain med per 24 hours) this caused us set backs during clinic and we had to change to a different EMR system. We did not want to change but were forced to due to the parameters set by this 3rd party controlling the Medication Portal. Alternatives considered [Sevocity](https://www.capterra.com/p/81297/Sevocity-EHR/) Reason for choosing Tebra Our billing company uses Kareo Billing and they suggested it. We would have only stayed with Kareo if it didn't have the restrictions with prescribing pain medication as we were impressed with the ease of use and having all in one system (Scheduling, EMR and Billing) was very helpful. Review Source JW Jason W. Owner Medical Practice Used the software for: 2+ years ### "Don't get suckered in" May 11, 2023 1.0 Some of this is on me. I am the one who didn't pay attention and let them screw us over so badly. I left this unattended and it sat there doing nothing but costing us money. I shouldn't have to demand that they do the SEO and Reputation management... I shouldn't have to demand they do what they are contracted to do. In 15 years of owning and running a clinic, this may be one of the worst decisions I've ever made. Not just for the money I paid for almost nothing but also the missed opportunity to connect with new patients had our website and SEO been better. Pros Patient Pop offered a simple on boarding process and made big promises about reputation management and monitoring of our reviews. They did produce some results out of the gate and got a website up and running quickly. Cons PatientPop is such a scam. They bring you in, build a marginal site, do some basic reputation management for a period of time and horrible SEO. They babysit your account for six months and then there basically done. They've done NO reputation management in more than a year. Our SEO doesn't include ANYTHING that would actually drive people to our clinic. All of this while charging $700+ per month... It's absolute garbage and you have one chance per year to cancel during a 30 day window. That's right, you can't take your account off of auto renew. Reason for choosing Tebra Good sales pitch and big promises Review Source LS Lenny S. Site Coordinator Medical Practice Used the software for: 1-2 years ### "Quick & Easy" February 21, 2024 5.0 Overall, it’s been great! I work off tebra daily in my practice. It’s helpful to my staff and providers. Pros What I love most about tebra is that it’s always quick and easy to look up a patient. See the new referrals in your que and work them. Also, having all do mental for the provider such as imaging notes and referrals. Cons Not everyone is online all the time. When you try to send a message to different coordinators. Either they don’t receive the message or don’t respond. Review Source AB Amanda B. VPM Director Medical Practice Used the software for: 2+ years ### "Kareo Software Review" September 14, 2021 5.0 I enjoy Kareo, I currently have 6 practices using it. I always refer clients looking for new software to Kareo. The success coach \[SENSITIVE CONTENT\] has been helpful and makes me feel very confident in my knowledge of Kareo and had I can pass that on to my staff. Pros I love the eligibility tool. I also enjoy the help doc, I can usually look up what I need which is much faster than calling customer service. Cons Requesting new features takes a long time to get done. Also the time difference. If I have an issue at 8 and it is only 7 in California my wait time for customer service is much longer. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Tebra Price and I am very familiar with Kareo. Switched from [Harris CareTracker](https://www.capterra.com/p/209168/Harris-CareTracker/) Price Review Source HG Harish G. MD Hospital & Health Care Used the software for: 2+ years ### "Stay Away" February 9, 2023 2.0 Once upon a time "Epic" was invited by "kareo" for a dinner. Epic liked making friends and accepted the dinner graciously. Kareo treated Epic very well on dinner, they had wine followed by steak. Epic thanked Kareo for dinner and they became friends. After few days, Epic realized that he lost his wallet. He looked everywhere but in vain. After many months Epic and Kareo had a discussion, and Epic realized he forgot his wallet at Kareo's house on dinner. Epic asked his wallet back and guess what Kareo said, "I cant, its not my fault, you left it at my house, I cant return it" Unfortunate Epic is Dr. Goyal at Inspire Behavioral Health, Vienna, VA. One of the providers at the practice was charged incorrectly due to being listed under incorrect provider Type and kareo states that its not their fault, they cant credit money back. Story hasnt even begin yet... Don't even get me started on other aspects of customer service. Pros The sales lady who was mesmerizing and made it look like a dream EHR Cons Customer Service, note templates, ERx integration Reason for choosing Tebra See Above Review Source TG Tracy G. Owner Mental Health Care Used the software for: 1-2 years ### "Kareo has great reporting" November 13, 2020 4.0 Kareo has been an improvement from our previous software. I appreciate that the cost each month has been predictable and fair. Pros The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to. Cons The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Tebra Cost, workflow, reporting capability, reviews. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) We needed more reporting capability and we felt that there were manual processes that could and should be automated to save labor hours. Review Source kM kendra M. Therapist Owner Hospital & Health Care Used the software for: 2+ years ### "Fantastic Software" March 6, 2024 5.0 Pros As a Practice Owner and Therapist, I've found Tebra Medical Software to be incredibly user-friendly and efficient. It streamlines everything from documentation to billing seamlessly, allowing me to focus more on patient care and less on administrative tasks. I highly recommend Tebra to fellow practitioners looking for a comprehensive software solution. Also, very affordable! Cons I am completely satisfied with Tebra Medical Software. It's fantastic when a tool exceeds expectations and leaves no room for complaints. Here's to continued success and seamless operations with Tebra. Review Source SH Sheri H. Physician Mental Health Care Used the software for: 2+ years ### "Terrible Software. Your practice will lose money" March 25, 2020 1.0 Very disappointed. I don’t know what issues they are having but too frequent problems accessing a software that I may a lot of money for. If you can’t access it then you are not getting what you pay for and it cost you money in the long run Pros I like that it’s link to the billing software which makes it easier for billing Cons Software frequently crashes, sometimes all day which means you have no access to patient information, cannot check in patients or collect co-pays. Basically you end up rescheduling patients which results in hours of lost work time and staff unable to work. We’ve lost thousands of dollars in revenue because of this faulty, nonfunctional and unreliable Kareo software. And don’t bother trying to call customer support because you will not be able to reach anyone live. You’ll hear the same prerecorded message saying “we are aware of the problem.” There are better and less expensive softwares out there for your practice. Do your due diligence and think twice about investing in Kareo Reason for choosing Tebra Because Kareo offers month to month service. Now I know why Review Source Response from Tebra March 27, 2020 Hello Sheri, Thank you very much for taking the time to provide feedback regarding your experience with our product and our support staff. We sincerely apologize about the obstacles you've encountered and are committed to working with you to overcome your concerns. We will be reaching out ASAP to discuss this in more depth with you. Thank you again for your time, and we look forward to speaking with you soon. Thank You, Kareo JW James W. Billing Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Software performance Analysis" December 2, 2022 5.0 Pros I like creating and submitting charges and also very helpful in reporting. Cons everything is good to go but kareo can add the live claim status tool like as availity Review Source BS Brian S. biller Management Consulting Used the software for: 2+ years ### "Easy to Use and Learn" September 24, 2021 4.0 It's functional but works more as a copy and paste function that back and forth communication. Pros The software is very user friendly and is easy to learn. It was fast to implement and to begin the ERA/EFT enrollment process. Cons Once something is entered into Kareo it is almost impossible to remove it. For example, providers that no longer work for the practice or adding a CPT code to an already submitted claim. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Tebra No, we use both with our clients Review Source AH Aamr H. MD Medical Practice Used the software for: 6-12 months ### "Stay Away" December 7, 2020 1.0 I signed up for Kareo with all the promises that they had given us about the functionality and up until the start date everything seemed fine. After starting it I realized that half the options were not available and my staff could not work with Kareo. Every single time we called them they referred as to their online videos. Their staff is unable to answer any questions. I ended up switching back to my old software after 1 day of a clinical mess in my office, and they refused to cancel my subscription. So after I used Kareo only for 1 day and I signed a 1 year contract which they refused to cancel, I ended paying for a year, when i tried to tell them to cancel the automatic yearly renewal, their staff said that I have to call them on 29 April to cancel for 1 May otherwise it will be renewed for another year. I decided to just pay for the entire year and get them off my back. Very sad. I usually am not that pained by a Software enough to go and write reviews but I would definitely Suggest everybody keep away from this product. Their service is the worst ever. Pros The web based scheduling and the fact that I could switch over after a few days, but that was a farce since there was no real training. Cons No automatic fax , very poor support, every question is answered with please look at the video. and please read below, they are trying to make every penny they can Alternatives considered [AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/) Reason for choosing Tebra Looked good. and was cheaper. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena was too expensive. Review Source Response from Tebra December 23, 2020 Hi Aamr, Thank you for your valued feedback and we sincerely apologize for any inconvenience you experienced when utilizing our products. Before the contract sign up we scheduled a demo session to ensure our product did fit your needs as a healthcare provider. Additionally, we have live training sessions available and a success coach who's on call for when you have doubts or questions. Our main focus as a company is to cater to the healthcare providers and their billing partners work and ensuring a successful journey for our customers is top priority. Thank You, Kareo KO Katherine O. Billing Specialist Mental Health Care Used the software for: Less than 6 months ### "Great for Our Non Profit !" June 9, 2021 5.0 Pros As the biller for our office, I enjoy being able to send claims directly through the software as well as receive ERA's extremely fast. Our office utilizes the messaging feature on a daily basis to forward information between staff. We love being able to text and email clients directly from the software as well. Cons Features that could be improved are first and foremost with the patient portal. The portal does not allow scheduling/viewing appointments directly through it. Also it only allows one client to register per email, which causes an inconvenience for our clients who have multiple family members that attend. When integrating our information from the old system to Kareo, alot of the information did not go to the correct areas of the software and we have had to manually fix alot of it. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) We decided to switch companies to utilize more options in a new system that our previous one did not offer such as more customizable reports and integrated billing. Review Source VR Verified Reviewer Physician/Owner Medical Practice Used the software for: 1-2 years ### "Does not do its job" August 19, 2019 1.0 Horrible. This software has cost me tens of thousands of dollars over the past two years. Pros Relatively inexpensive with a straightforward interface. Cons It does not capture billing charges. We have entered in office visits and it fails to capture them for billing. I didn't realize this until I noticed that someone patients had never been billed despite me seeing them in the office several times. It has been over a week since I filed a complaint and the most they will say is that they are "looking into it". Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ModMed](https://www.capterra.com/p/124590/EMA/) Reason for choosing Tebra Price and simple interface. Review Source Response from Tebra August 20, 2019 Thank you so much for your feedback, this really helps us improve our product and services. We want to apologize for any inconvenience encountered and would like to offer you further assistance. If you wish and feel comfortable with sharing your account name or the case ID, we will be happy to look into any outstanding cases and get you a resolution as soon as possible. We may have to review the patient>billing workflow to make sure you are set for successful reporting. Our goal is to make sure you get paid. AR Aimee R. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "I will never recommend Kareo " September 23, 2021 1.0 No problems being solved, no benefits. It makes our lives and our jobs harder/ Pros Kareo doesn't work well for us. It constantly logs us out of the application. My boss cannot input her notes for her patients without Kareo logging her out multiple times. It is frustrating! We are not able to send medications to pharmacies or receive labs without attempting multiple times. We have tried to reach out for help at least four separate times, to no avail. Cons All of it! The fact that we constantly gets logged out. The fact that medications will often not be sent to the pharmacies even though we sent in a request. The fact that you can be using it to put a new patient in the system and it will constantly log you out. It is almost unusable. Review Source Response from Tebra September 29, 2021 Hello Aimee, Thank you for your willingness to share your experiences with us. We are always looking for ways to improve and in turn, best serve our customers. Reading through your concerns, your provider may be logged out of Kareo for security reasons due to it being open and idle for an extended period of time. We would like to speak with you directly to obtain examples of each of the issue you've described. Someone will be reaching out to you as soon as possible. We are willing and open to working with you until these issues are resolved. Thank you for your time, Kareo BJ Brian J. CEO Hospital & Health Care Used the software for: 2+ years ### "Since the merger you failed the customer " June 27, 2023 3.0 Kareo was great tebra no good Pros The user experience using the software tele health function and billing Cons I own a small private practice with 2400 patients. I started out with kareo in 2020. For the most part the system was fine. Now since the merger to Tebra I am having a tremendous amount of difficulty getting through to people and a straight answer to open tickets. I ask direct questions on certain matters. I do not get an email back until days later if ever at all. When I do get an answer by email it's a boiler plate with acronyms in text. How do I know what your acronyms mean? The patient portal doesn't work, I have 2 providers unable to send narcotics, and the system is down at least twice a week. these are the tickets that are not resolved 02594906,04485694 02744350.0274902402758921 0259490 Review Source RS Robert S. MD Medical Practice Used the software for: 6-12 months ### "Tebra is very difficult to work with" February 21, 2024 1.0 1-Difficult system. Cannot get customer support. My nurse can't even help me refill medications. No one to talk too Pros My wife (administrator) liked the cost. Cons Functionality Usability Not user friendly Difficult Reason for choosing Tebra Do not know-my wife chose this system. Pretty sure d/t cost Review Source AA Anita A. CMA Medical Practice Used the software for: 2+ years ### "Tebra Usage " March 7, 2024 5.0 Great product to create charts and run a thriving practice Pros Ease of usage, easy chart building and scheduling for small to medium size clinic Cons medications cannot be listed in alphabetical order or update scripts when dose or directions change. Review Source DIS Dr Iraj S. Physician Hospital & Health Care Used the software for: 2+ years ### "Extremely Poor Management Team and Customer Service " April 14, 2022 1.0 Frustration barely describes the experience. I do not trust this company any more and it is obvious that they don't care about their clients! Pros I used Patient Pop to host my webpage and refer the visitor to my practice Cons Patient Pop has unilaterally and without my permission added services on my account and started charging 3 times of what I used to pay, close to $2000 per month. They claim that the glitch is from their new billing software but not only have not refunded my money but asking me to sign another contract with them because of their glitches! I have not been able to talk to any supervisor as of yet and the one that made an appointment cancelled it unliterally! Reason for choosing Tebra The promise of good and reliable service Review Source JI JAMIE I. Director of Operations Mental Health Care Used the software for: 1-2 years ### "Director of Operations " February 21, 2024 4.0 Pros I like the simplicity of adding new clients into the emr Cons The lengthy steps in order to send out a bill for a service provided by our staff. The fact that all staff can view an amount billed wven though the return fee is not always the amount billed. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Not enough detail options in personal charts Review Source AT Amber T. Office Manager Medical Practice Used the software for: 2+ years ### "Extraordinarily Disappointing " September 21, 2017 1.0 I would not recommend doing business with Kareo at all. Their products are sub-par. I have found out just how sub-par in the last 3 months of transitioning. Any organization that continues to charge a customer's credit card after twice confirming a plan cannot be trusted, and that was after numerous other broken promises. The people we worked with were all very nice, but the systems they had to work in failed to actually assist customers. Please invest your time and resources elsewhere. Pros Our small 2 provider office started out relatively successfully with Kareo about 4 years ago with both EHR and Practice Management (PM). I thought my trainer did a good job. After that...it was downhill. Cons We added three more providers in time. Kareo's promised functionality on their PM platform didn't receive attention, support or vision that really paid off on the user end. The EHR experienced minor improvements that were hailed as miracles, however still lacked significant benefits. Kareo transitioned to charging for EHR and the communication with us at least failed completely. It took 2 months to come up with an agreement our office felt was fair, however it was all initiated by us. Their solution was to give us 30 days to transition to a new platform, which since it takes 3 months to implement their program, I pointed out that wasn't really reasonable. We have fought to get our data in any type of usable format, both clinical and business and spent 100+ hours trying to get it through the back door. Really, a very very disappointing experience. Review Source JK Julie K. owner Mental Health Care Used the software for: 1-2 years ### "Stay away!" August 2, 2023 1.0 It was a nightmare especially after Tebra took over. STAY AWAY!! Pros It is actually fairly cheap but "you get what you pay for" is the lesson Cons Customer service is awful. They will tell you one thing over the phone, then it will change with someone else, particularly when it comes to signing up for a service. They will not provide the information in writing consistently, and when they do it is contradictory. They don't consistently create cases or document communication so then when you call back they say "we have no documentation" and will not take responsibility. The software is not compatible with MAC. When I had problems that recurred they couldn't help and I was literally on the phone for hours with them. Review Source CL Cheryl L. Owner Hospital & Health Care Used the software for: 2+ years ### "Kareo Billing for Mental Health practices" August 11, 2022 2.0 Fair Pros Integrated with Kareo Clinical well. Ability to see accounting information on individual patients in Kareo clinical. Cons Does not allow posting of payments adequately Does not allow the user to delete incorrect items posted and then balances are incorrect and statements are unable to be mailed to patients. Customer service is inadequate and very difficult to contact with long wait times for answers to questions. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Reason for choosing Tebra I was promised that the billing module was very user friendly, comprehensive and all-inclusive Review Source Talk to a Capterra advisor for free and get results within 15 minutes.