# Page 7 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Tebra the right Patient Engagement solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 7 - Reviews of Tebra ## Showing most helpful reviews Showing 151-175 of 1356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Medical Director Mental Health Care Used the software for: 6-12 months ### "Left hand doesn't know what the right hand is doing. Vandalized my practice." February 22, 2023 1.0 Hard to say all that is bad. I so wanted to like this service. They falsified reporting to me. To try to inflate their influence they reported more than one patient as having written positive reviews weeks before the patient's first contact with me. Then, they denied it. I asked them to not do anything with my account from then on as I couldn't trust them. Over considerable time, I built out my own Google business profile which they had access to and deleted!I specifically asked the salesperson before subscribing if I would have complete control of my own website. She assured me I would. Well, I don't. They control MY website and ALL the analytics! This makes it impossibe for me to grow my own Facebook/Google analytics. The algorithms can not learn about my practice because they control the data! This is very close to fraud.I want control of my website back.I want control of my Google analytics.I want my business page, that I built out, not Patient Pop, restored!What makes it all worse is that NO ONE takes responsibility for anything at this company. Very nice people give you promises and a constant run around. One person fixes something and another person undoes it all the while leaving me out of the process. The website they built for me used a boiler plate template with no originality or professional look. The text they provide reads like it was written by a high school student. Not at all the impression I want to give of my practice. Pros Ease of access to analytics. The people were quite friendly, but one didn't know what the other was doing. Cons 1.) The disorganization of the staff. One person did not know what the other was doing. No one took responsibility for anything.2.) Can't get a straight answer from anyone, or at least not a consistent answer.3.) The sales people are deceptive. I specifically asked if I would be in complete control of my website and I was assured I would. I have no control.4.) THEY control all of your data, not you. This is extremely important if you want to run Facebook or Google ads. The algorithms these companies use can not learn about your website or direct traffic to you because PP pools all your data with others so that THEY can benefit from your site, but not you!5.) I built out my own Google Business Page. PP had nothing to do with it. They deleted my work. All of it! They vandalized my most important source of exposure to my community for my practice. Spite? Ignorance? Incompetence? Some combination? I don't know. But I'm the one who suffers. Stay far far away from this company. Reason for choosing Tebra Because I was lied to. The previous service did not tell me they would control my website and all its analytics. This is crippling to any marketing you might want to do. So, when I approached PP I asked them specifically if I would retain all control over my website and analytics. I was told I would. The sales person lied. Review Source DW Daniel W. Physician Medical Practice Used the software for: 6-12 months ### "Eprescribing is virtually unusable and company does not care" June 17, 2021 1.0 Software looks slick to an administrator but is absolutely frustrating if you are busy and trying to diagnose and prescribe for patients. Get something that does the basics well. Pros It looks slick in a sales presentation and has numerous features for collecting bills. Cons 1\. There is no way to refill an eprescription. 2. There is no way to verify whether eprescriptions are received except to call the pharmacy which takes forever. At irregular intervals eprescriptions are not received. Patients are upset. 3. You have to manually enter your NDEAN for every single rx for buprenorphine. This is an incredible waste of time. The company doesn't care. 3. It does absolutely no good to call customer support and tell them there is something wrong with the software. They are not interested. They will tell you you can recommend a "future improvement". I even tried this and never heard back. You are stuck with it. 4. The fonts are designed to look artistic to an administrator but the contrast is low and hard to read (dark grey on light grey) to fonts are large and there is so much unused space you have to frequently switch screens. Review Source Response from Tebra June 22, 2021 Thanks for the review. Kareo allows refills of standard eRX and EPCS requests. For EPCS requests(Specific to Schedule iii and iv medications only), you can add up to 3 refills when creating the prescription(or up to 90 days of refills). For Schedule i and ii, refills aren't allowed but you're able to set future refill dates the pharmacy will not fill until the specified date. For errors with eRX or EPCS requests, Kareo has a section specifically for send failures under the "Refill Request" section that gives visibility to any problems. While our system does require you enter a NDEAN number when submitting EPCS requests, we are looking to further develop that function and begin participating in the NDEAN waiver program as soon as possible. For font, we use Helvetica, Sans Pro & Arial to provide a professional and easy to read experience with our platform. If text is too large or small, it may be your web browser settings. We will be reaching out to you to go over these concerns. -Kareo SS SLOAN S. OFFICE MANAGER Mental Health Care Used the software for: 2+ years ### "Kareo Clinical" May 5, 2021 5.0 Overall, our practice has had a pleasant experience. Other than some minor things that could use improvements we are satisfied. We can see that Kareo is working on improvements as they update us monthly. Pros The software is user friendly. It has been easy for new hires to pick up and all staff in our facility including providers feel it is easy to use. They have made many daily features easily accessible such as ordering labs, sending referrals, sending msgs to patients, and scheduling. They give you updates on any new features added including links to videos on how to use new features. Issues have been minimal but when I do have issues customer support is always more than helpful, and the wait time to talk to a human on the phone is never that long. Overall best software I have had the opportunity to use in my career. Cons The referral loop system could use some upgrading in my opinion. Erx requests section has become a chore. For example, one patient will have 6 medications, and I have to click on each one and deny/approve each one individually, I would like to have the option to select multiple medications for one patient and select the response and submit. Especially when denying the medications, if I am denying one I am denying all, it is time consuming to go through each one. Also, the denial reason section is limited. I wish I could click "other" and have a section to type my response. It is almost always the scenario where the pharmacy is trying to refill and old Rx and a new escript was sent in that they are over looking. I would like to be able to leave a msg for them with the denial. Another minor issue is that when we are gathering patients history we have the option in the chart sections "social history, & medical history" to add "custom items" this section you can add but not delete items. Alternatives considered [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[Praxis EMR](https://www.capterra.com/p/29328/Praxis-EMR/) Reason for choosing Tebra Mostly because a colleague in similar practice showed us the ease of use. But really the ease of use and how simple it seemed to make things for that persons practice was the main reason. Switched from [PBOmd](https://www.capterra.com/p/41974/PBOmd/)[CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) We had significant issues working with these platforms. The front office program worked as intended but did not have a lot of convenience features such as referrals, msging patients easily, etc. Back office was a mess, the platform was always having technical issues, tech support was like two persons on the east coast who you would have to leave a vmail for every time and wait on them to call you back. The features for the providers to orders labs and most routine clinical tasks were missing from this platform all together. Review Source PL Patrick L. PMHNP Mental Health Care Used the software for: Less than 6 months ### "Could be great, but isn't yet" May 17, 2022 3.0 ...I'm using this space to continue describing my cons, because I ran out of characters above. On the prescribing side of things, the med interaction warnings are of no practical utility, unless you like warnings without any explanation. I'm glad that when i was new to my role, we used an EHR that would generate warnings with descriptions of the interaction and reason for the warning. For any controlled substance medication, you cannot generate a prescription renewal from the old prescription. You have to manually re-enter it, send it, then manually go back to the med list and discontinue the previous prescription for the same medication. Multiple unnecessary steps. The software automatically logs you out after 15 minutes of inactivity, which is totally justifiable for HIPAA reasons, the problem is that the software does not recognize activity in the application across multiple tabs open in the same browser, and I cannot imagine a workflow with this software that does not involve having multiple tabs open at once. So you could be working in a note during a meeting, and unless you click over into, say, your schedule tab, that tab will automatically log out after 15 minutes, meaning you will be playing whack-a-mole with your browser tabs to prevent them from closing you out. And when they do close, there is no cookie to bookmark your place in the chart to take you back there when you log back in. I would go on, but I am apparently out of characters again. Pros Relatively simple user interface, ease of navigation, ability to send lab orders electronically, responsive customer support, engaged customer support specialist during on-boarding, the note structure is great because you can see all the note sections all the time, which makes concurrent charting a breeze. Apparently the billing side of things is nice to work with (I don't work with that side of the software, though), On the patient end, it does a great job with appointment reminders, and the telehealth platform has proven relatively user friendly (though it does seem to have some audio reliability issues). Overall, Kareo generally seems open to feedback and does seem to strive to make improvements, which is perhaps the most important thing of all. I will gladly modify this review in the future if the application efficiency and usability improves, because I really do like a lot about it. There are currently just too many problematic areas for me. Cons A little context: My work computer is a MacBook Air (M1, 2020) that is running up-to-date Monterey OS. I have used both Chrome and Firefox, both up to date (the recommended browsers) to work in Kareo and both have problems. My computer is also about 3 feet away from a high speed, very reliable wifi router. Issues: Until very recently, there was no auto-save feature for notes, and if something happened - your computer died, your internet disconnects for a second, or Kareo closes for any reason - note gone, unless signed or manually saved. This was made much worse by the fact that I was getting error messages (Code: 500 - internal server error) constantly. Clearing cookies/cache did not help. Re-booting the machine did not help. I think these are Kareo-end problems, but even if they are due to something on my end, support did not have solutions for me, and i spent hours on the phone/email/screen-sharing. To Kareo's credit, at least now notes auto-save as I work, so I don't lose more notes in a week than i had previously lost in my entire career, but these error messages still happen, forcing me to re-load the site regularly. Also, Chrome (normally my preferred browser) will not let me use templates in my notes. I can open them and click boxes, but when I close the template form, the things I select do not populate into my note, rendering this useless. Mind you, these are Kareo-developed templates, not ones that our practice has created, so they should work. continued... Review Source DB Donna B. NP Mental Health Care Used the software for: 2+ years ### "Kareo" July 27, 2021 1.0 Pros Presentation of the note is great when printed out. You can compare prior notes to the current appt but only so far back and if they have a bunch of therapy notes, you can’t find medical appointments in the drop down. Cons E-prescribe crashes often-2 or 3 times a month. Often the pharmacy drop down box is grayed out and you can’t change or pick a pharmacy. So you need to go all the way out to demographics to put in your preferred pharmacy to get it as an option. Once you take a scheduled drug off the med list (accidentally or otherwise) you can’t move it back on. You can only move non-scheduled drugs back if you refill. You have to sign out of note each and every time for more than one schedule drug. Customer service is terrible. I respect they took Black Lives Matter day off last year but NO one was available and our system crashed. I’m moving to another state and will never use this program again. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) We had problems with e-prescribe after they added in schedule drugs. Review Source Response from Tebra July 30, 2021 Hi Donna, Thanks for the feedback. When creating a prescription, the pharmacy last used for the patient is displayed in the Pharmacy field. However, you can look for a different pharmacy by using the Search function. There's no need to go back to the demographics of the patient for this. If a scheduled medication is discontinued, for tracking purposes, you will need to add the medication again for the patient. Lastly, we apologize for not being able to assist during Juneteenth, 2020. Thank you, Kareo MS Matt S. CEO Mental Health Care Used the software for: 1-2 years ### "Falling Behind" July 21, 2023 2.0 Frustrating Pros It's clean and you can sort on key information Cons No direct access to clearing house, any issues require a support call, sometimes get random corruptions, not easy to research why a claim is failing/not paid. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Tebra Price Review Source MG Melany G. Psych NP Hospital & Health Care Used the software for: 6-12 months ### "Great if you aren’t purchasing it for doing your own claims billing management side" September 19, 2022 3.0 Pros EHR side is great and appointment reminders and patient messaging. App is also pretty highly functioning. Cons Billing (PM) side is totally different and difficult to use Review Source SA Sherry A. advanced nurse practitioner Mental Health Care Used the software for: 1-2 years ### "Fast and efficient use of your time" November 10, 2023 5.0 Very positive. This is the best EHR I have used out of 7 for Psychiatry /mental health. Our medical \[sensitive content hidden\] purchased Elation for our practice. The staff insisted Tebra be brought back because we like it so much. Pros SALT notes that let you view your results and interactions from previous visit. The DSM codes prepopulate into your billing. Sign takes fewer maneuvers. Too many clicks to get in the chart is annoying: Tebra avoids that. Cons Responsiveness regarding medication templates. This is so sensitive because we need the dosages and new medications available. No one wants a medication error Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Flow was poor. Burdensome to look up previous information Review Source KR Karen R. Owner, Family Practitioner Medical Practice Used the software for: Less than 6 months ### "Bait & Switch!" May 28, 2020 2.0 It has been an absolute nightmare. Customer support has been zero. For over 2 months couldn't use the electronic prescribing system due to problems with the Kareo system. They stated that it was the Doctor.Me program I was required to use. Wasn't. Called my son. He checked into it and told me how to fix it. Was fixed in minutes after 2 months of being ignored. Everytime my staff or I have tried to call them, we go into permahold. You can't get ahold of anyone who knows anything about their system. I am convinced that they hire people off the streets and don't really train them. In addition, they outsource their calls to individuals who can barely speak English and who do not have a clue how their system works. In addition, I pay for both the billing program and EHR. Was told that my monthly bill would be around $400 for both since I have a very small medical practice. Bill immediately jumped to over $680 per month. When I asked for an explanation, was told that needed to contact another department to get an invoice. Have repeatedly asked for a written explanation of why my bill is so high. Never have received any answers. \[SENSITIVE CONTENT HIDDEN\] were not helpful. \[SENSITIVE CONTENT HIDDEN\] was actually very rude to my staff. I overheard him making rude comments to my MA. When we tried to utilize our 3 months of "coaching" they never had time to help us. I even tried reaching out to the \[SENSITIVE CONTENT HIDDEN\] and he ignored my concerns. We are now slowly muddling our way thru this mess Pros Electronic prescribing has warnings, drug info and formulary attached. Helps with determining whether or not you will have interactions with other medications that have been prescribed. Cons System goes down frequently. Has several bugs in it. Can't prescribe 2 narcotic medications for a patient. It refuses to send it electronically. Can't prescribe custom medications i.e. diabetic supplies electronically. Won't interface with any of the local radiology facilities or labs like LabCorp, Sonora Quest ect.....even though we were promised when given the information by the representative \[SENSITIVE CONTENT HIDDEN\] who talked me into signing on. The so called templates that they say are available--aren't. Can't sign on to the system from more than one computer i.e. you have it open on your desk top and are using a lap top in the room. Was told that it was a HIPPA violation to have it running in more than one location. Obviously not. Have used EPIC, AHLTA, VA system, Allscripts, Nextgen, Citrex and several other EHRs. Never had this issue with them. Good luck trying to use them. I recommend that you look into other alternatives if you don't want to have the same experience that we have had. Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/) Reason for choosing Tebra Because the sales representative assured us that our monthly costs would only increase by $200 and that we would have "fantastic" customer support. Obviously a "Bait & Switch." Signed up for one thing, got a lemon. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) They violated HIPPA and illegally released our EHR to someone who stated that they owned my clinic. Review Source Response from Tebra June 5, 2020 Hello Karen, Thank you very much for sharing both your positive and negative experiences with our software. We value all feedback as it helps us to improve overall as a company and understand what our customer's needs are. We are committed to working in partnership with you to ensure your practice is successful. We see that you have contacted us previously regarding the EPCS issue you brought up and the issue was resolved. We will have someone reach out to you again to discuss any recent issues that may have come up. In regards to integration with labs, we facilitate a connection, but it is completely up to the lab in question to choose to integrate with a practice or not. In addition, our system does only allow users to log in to one device at a time as a security measure. We will be contacting you to further discuss the concern you raised regarding templates. Thank you again very much for sharing your story with us. Regards, Kareo MT Michele T. President and Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Stay away unless" February 21, 2024 3.0 wishing I would have gone with a different program or just sucked up the expensive costs of the one I had, which had no issues Pros Claims reports are good. Clear and easy to understand. Cons Where to start? Billing is a joke - each claim line counts as a claim in the total you get each month - not per patient date of service as described and indicated multiple times by the sales person. Training was supposed to be weekly checkins, and actually training time. Our trainer literally did one session, and then we never heard from her again. When we were approached by customer service to see how we were doing, we flat out explained all the issues, no training, any time we did reach out to the trainer we were told to go look online when we already had, enrollments had not communicated an important step and it cost us nearly $1000 more one month due to their errors, etc. Supervisor took notes, explained how training should have been and was sorry that did not happen, yet specifically made mention how the trainer would not be reprimanded or counseled in any way on this issue, no one time adjustment on fees since we did not get the training we were promised in writing. Did suggest filing a case with accounting to see if we could get some of the submission fees refunded - that has been going on over 6 months now with no response - don't exepct one at this time Reports overall are missing - cannot get a detailed A/R report to print that shows both insurance and patient on the same print out - I can do patients, or I can do insurance but not both on same report System likes to lag when trying to change screens - IT has been out and its not our systems, its Tebra Not being able to do everything in a cloud based system is frustrating - apparently front desk and providers live in the cloud based side, billers and accountants live on the desktop side - this should be fully cloud based by this point in time - other systems have figured it out years ago Reason for choosing Tebra cost and promises made - had several conversations with sales who assured me everything was kosher, even showed me on the demo, yet disappearred once contract signed Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Costs were becoming too much for what my providers used it for - wish I had never changed Review Source KS Kyle S. Office Administrator Medical Practice Used the software for: 2+ years ### "Run Away. Kareo is Awful and Could Ruin Your Practice. It Nearly Ruined Ours. Stay Away." September 8, 2020 1.0 Horrible. Kareo managed billing was absolutely horrible. We lost tens and tens of thousands of dollars to incompetence and mistakes. Collections were so bad it nearly cost us our practice. We were told they had knowledgeable billers and coders, but the opposite was true. It got so bad that Kareo has to sell off their managed billing department, which took this nightmare to a whole new level. We are still trying to clean up the messes that they made. But there was only so much we could do and the providers never got paid. The people who took over said that they had never seen such gross incompetence. Pros Nothing. The interface is modern looking, but it hides the abominable lack of functionality. The EHR is a poorly thought out and is missing basic functionality. The whole system is clunky and you and your staff will waste countless hoursuyiuyi Cons I do not have enough room to write a complete list of how terrible Kareo is. Basically, the EHR is a poorly thought out and is missing basic functionality. The whole system is clunky and you and your staff will waste countless hours trying to create work arounds. Your system will go down in the middle of your clinic and you have no recourse. During a particularly bad couple of days of no and/or unusably slow service, we had no choice but to close our office. Kareo will say they are fixing issues or updating functionality, but the fixes are generally meaningless and the updates are mostly ineffectual. Customer support is also terrible. The calendar is very poor and does not interface with well with the rest of the EHR. In just one example, we were having issues with Kareo creating ghost appointments and randomly deleting patient appointments. It was throwing our practice into disarray because nobody could figure out what was happening. Imagine your patients being emailed for appointments they don’t have and showing up for clinic on random days or patients not showing up at all even though they are on the calendar. Kareo knew about the problem, saw what was happening and could not fix it. . It was yet another Kareo glitch due to the badly executed and buggy software. This is just one example among dozens of how Kareo will make it very expensive and difficult to successfully run your practice. Reason for choosing Tebra We were lied to by Kareo sales team. They told us the software had functionality it did not and that the managed billing had expertise it did not. We were able to prove they lied to us because we had it in writing. But, being right didn’t help us. It didn’t bring us back the hours we wasted and all the money they lost us. Review Source Response from Tebra September 30, 2020 Hello Kyle, Thank you for sharing your experience with us. We are sorry to hear that you had a negative experience and truly value your feedback. It is important to us to understand where we may be falling short so we can continue to focus on providing a world-class experience for our customers. Although our managed billing solution is now managed by a separate company, this was not due to inadequate management or a lack of customer focus. Regarding our EHR, we apologize that we were not a fit for your practice. Kareo has offered our EHR solution for years and we are proud that customers have consistently utilized our system as a tool to provide simple and reliable patient care. Although we did have latency issues recently, these have been resolved and we are constantly working to ensure we learn from these experiences. We see that you have been in communication with our loyalty team, and they will continue to assist you with any questions or concerns. Best, Kare KE Kalliste E. Practice Manager Alternative Medicine Used the software for: 6-12 months ### "Maybe Try Again in a Few Years" July 16, 2021 1.0 Poor experience. ALL EHRs have glitches and issues, but this is terrible. Pros The product on the app is ok to use once you set it all up. Cons Customer "Support" - Kareo has a vast support section, but you have to know EXACTLY what to type in to get results that are not buried in 30 other pages of key words. When you try to get answers to your questions, the support people try to assist, but the answer invariably is: here's the link to submit input for upcoming changes - changes that are NEVER implemented. Billing: Kareo does not even have a basic way to create an invoice for patient copays that were collected. Patients complain that there is not transparency - and they're 100% correct! The statements don't track the patient payments along with the insurance payments. Unapplied balances sit in a patient's account for months even though payment was received and processed. This created all manner of problems for paying our providers and our ability to close-out year-end. Overall: Kareo requires a browser interface mostly for scheduling/provider SOAP notes and a desktop interface for billing. These are NOT integrated nor synched often enough and you have to bounce between the two to provide patients information about their billing. There's ability to task in the desktop, but not in the browser. You receive EVERYONE's patient confirmation messages regardless of your role. There's no way to search your messages or even to categorize them or keep them in folders for locating them. There was no onboarding training for our staff and so NONE of these issues were identified before we started. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Tebra I didn't choose it, the previous practice manager did on a recommendation from a provider. Review Source Response from Tebra July 28, 2021 Hello Kalliste, Thank you for your feedback. We apologize if you've experienced any confusion while using Kareo. Our records show that you did have an implementation period from September of 2020 to February of 2021 where you had direct access to one of our implementation coaches. We do offer a variety of webinars & training videos through Kareo University & our customers are given access & asked to complete them upon signing up. For clarification, there absolutely is an active integration between our Practice Management & EHR system. Regarding patient payments, we'd like to discuss this further with you to find a workflow that helps account for patient payments/visits. In addition, If you do not want to receive messages from patients replying to appointments with other providers in your practice, you can turn off the "Office Staff" role for your user account. We will have a specialist reach out to you soon who can discuss this and your other concerns in more depth. Thank You, Kareo SG Shirley G. Owner Mental Health Care Used the software for: 1-2 years ### "own" May 27, 2023 3.0 Initially, I found the product very difficult to maneuver since it has numerous steps that one needs to take to do one simple task. Pros Appointment, scheduling, submitting claims, Cons Invoicing, posting checks, and reconciliation of payments. Reason for choosing Tebra Kareo is cost-effective for a small practice. However, it is still complicated to use even though I have used it for about two years. The majority of customer support (based on my experience) lacks confidence and extensive knowledge of the system. I always hesitate to contact the support team because it's frustrating, and in the end, I usually have to figure out the problem myself. Sometimes I figure it out, and other times it goes by the wayside. They were more helpful in the beginning when I began to use the system, but since I know the basics, assistance from customer support can become frustrating and sometimes adversarial (\[sensitive content hidden\]) with a lack of knowledge, and poor communication around instruction and direction. Switched from [Psyquel](https://www.capterra.com/p/69929/Psyquel/) The previous billing system was very expensive. However, it was extremely user-friendly, with many steps that needed to be taken with Kareo. We're all done behind the scenes and Psyquel Solutions. However, it is not a good solution for a small private practice. Review Source VB Vanessa B. doctor Medical Practice Used the software for: 6-12 months ### "Underwhelming and I'm switching EHRs despite the headache" July 13, 2023 2.0 Easy EHR interface but with some klugey features. Billing has been a nightmare and still unresolved errors over 6months in. We're changing EHRs despite the headache of transitions. Pros SOAP note format is intuitive, but generating charges is klunky, and then charges need applied in a separate interface, it has duplicated admin workflows rather than streamline it Cons Updated SOAP note working interface jumps sections down the page and trouble finding my place in the note; can get hanging text outside of a text box; sections accidentally deleted cannot be recovered and the whole note needs marked as error and start again Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[RXNT](https://www.capterra.com/p/110018/rxnt/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Tebra pretty interface, price point Review Source AT Ashley T. MD Mental Health Care Used the software for: Less than 6 months ### "Worst Customer Service I have EVER experienced. Truly. Used over 8 different EHRs since residency, never experienced such a disaster." January 12, 2018 2.0 Awful, I'm actually quite easy to please if a company does their part. I have done all their legwork, paid up front, still have no refill requests being submitted from pharmacies and no e-lab because no one ever bothered to instruct me to separately submit a new account with the labs. They only "discovered" this 3 months after the fact, when I demanded to talk to a manager. And then they sent me an automated enrollment email that should have been sent Day One. It's is a blackhole abyss of your time. Save your time- as doctors, it is much more valuable than doing the job, enrollments assistant that can't- and won't- do their job. Pros The billing reports are detailed and efficient. Unfortunately, the biggest factor- A/R accounts- is completely skewed if you take insurance. They ONLY compute an A/R report based on your listed self pay rates...so you get a completely unusable number in delinquent collections that really doesn't mean much. Otherwise, it is easy to see your collections for the month, amount cash, credit, check, insurance payor. That's about the only positive thing I have to say. Cons I paid a year up front from a smooth salesman and to this date, 3 months after paying my first year, am not receiving any refill requests from pharmacies. I have spent COUNTLESS hours communicating with them- they have instructed ME to call SureScripts, call Quest, call LabSoft. After an hour on the phone, the operator at SureScripts (who is the e-scribing integrated PARTNER with Kareo) told me she had no clue why I was calling her as every loose end remained on Kareo's part. I told this to my "coach," her manager, the manager of enrollments and they continuously redirect me back to call SureScripts- because they can't figure out why I am not receiving any requests from pharmacies. I talked to a manager who had been specifically assigned to my account due to the nightmare thus far (in addition to no refill requests, I also have ZERO e-lab prescribing) he told me he would be the only person communicating with me directly due to the run around. The same day- (SERIOUSLY)- another person from enrollments called me after she had talked to the manager to call and tell me that the SureScripts had been denied, but couldn't tell me why, when it was submitted...and then couldn't confirm it was even submitted. So I'm still paying for an additional EHR so I can get refill requests. It is insanity. I can't even begin to express my frustration. Also, when you send a portal message, the patient has no clue. They don't send an email as a notification to login to the portal to view a new message. When I brought this up to my success coach, she told me to train my patients to login every single day- in the rare case they may have a message to view...You have got to be kidding me. Review Source JR Janelle R. doctor Medical Practice Used the software for: 2+ years ### "Avoid the billing software!!!" June 9, 2023 1.0 Because I am a specialist, they do no have a way to track MIPS for rheumatology - as a result, I have to lose out on that revenue. Ridiculous! I would change to a different system, but I have been using this for nearly 13 years - prior to MIPS Pros EASY TO USE for the clinical ehr. Billing system is terrible for the set up of the insurance companies. Cons CUSTOMER SUPPORT IS LACKING for their billing service. Review Source VR Verified Reviewer Owner Medical Practice Used the software for: 1-2 years ### "Please go elsewhere (now called Tebra) " October 13, 2023 1.0 Horrible. If you want to waste tens of thousands of dollars and get nearly nothing in return, then use PatientPop (not called Tebra.) They are deceptive as to what they can do for your practice. Do your research. Pros Not much of anything. My website is okay, but they use the same template they use for every practice they work with. Their template is rehashed for everyone. Cons They go further than make false promises. I think they embellish and greatly exaggerate and lie as to what they can do for your practice. You end up paying thousands that you can honestly what you can do yourself for pennies and do more effectively than PatientPop. Review Source RG Rahul G. Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for billing but the EHR could use some polish" March 1, 2019 4.0 My overall experience with Kareo is very good. We use them for our software and practice management. I’m not using the EHR as it is not included with the package and there are some limitations for my specialty when participating in the MIPS . Pros The software is web-based and very easy to use on the iPad as well as any other format that supports the browser. It is easy and intuitive to use and everything is well laid out. You can access the data most of the time you’re only limitation is the speed of your browser The software is web-based and very easy to use on the iPad as well as any other format that supports the browser. It is easy and intuitive to use and everything is well laid out. You can access the data most of the time you’re only limitation is the speed of your browser The software is modular in that you paid for different modules from the E in charge of the software and practice management features They have a great feature set. There always improving and adding more functionality. Cons There are too many marketing advertisements in my email for other features. The HR should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate it is plenty of boilerplate template that should suffice most practices. They need to have better support for doctors were trying to participate in there are too many marketing advertisements in my email for other features. Each shot should be included for free if we do the practice management it doesn’t make sense to be forced to use another software. The practice management needs to have more versatility with the types of reports we can generate at this point your boilerplate template that should suffice most practices. They need to have better support for doctors were trying to participate in MIPS. They should be a QCDR. Review Source Terese D. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Not worth the money" February 23, 2024 2.0 This is a service that provides little for what they charge. You can accomplish most of what they do for far less money. Their customer support is poor and every time I wanted to discuss a problem they would try to up sell me for another feature. Their customer support people are not well trained. I would not recommend this product. They seemed to get even worse after Tebra bought Patient Pop. They also reneged on their promise to allow me to keep my website upon termination of their service, only allowing me to copy content off of it. I would not believe whatever the salesperson tells you about this product. Pros The generation of patient reviews after patient visits. Although they would apparently resend requests after subsequent visits which was very annoying to the patients. Cons What you get for your money. You could accomplish everything tebra does for much less money per month with another IT company. I found this out when transitioning off Tebra. Review Source nT nancy T. physician Medical Practice Used the software for: 2+ years ### "great when it works " March 20, 2023 4.0 Pros It's great when it works, the system randomly goes down and then you cannot practice or see patients or see your schedule and it happens too often. They need a back up system but don't have one. Support can take weeks to respond to a ticket and this too is infuriating. i like the templates and ease of billing but if i was looking again I would choose something else Cons the system goes down and then you cannot practice or see patients or see your schedule and it happens too often. They need a back up system but don't have one. Support can take weeks to respond to a ticket and this too is infuriating. Reason for choosing Tebra i made the change due to improved templates and built in questionnaires i need like phq 9 gad 7 and being able to SALT a note (same as last time) and billing is easy but support is VERY lacking they take a long time to respond and the system down time is random and infuriating because you literally cannot work Switched from [WRS Health](https://www.capterra.com/p/75252/WRS-Health/) i made the change due to improved templates and built in questionnaires i need like phq 9 gad 7 and being able to SALT a note (same as last time) and billing is easy but support is VERY lacking they take a long time to respond and the system down time is random and infuriating because you literally cannot work Review Source rP richard P. owner Medical Practice Used the software for: 1-2 years ### "HORRIBLE" September 15, 2020 1.0 Pros e prescribing is an excellent option however sometimes in kareo when prescribing one medicine it will delete another medicine off the chart Cons Horrible EMR system, it went down for three weeks, thats right three weeks in May and no one responded from the company other than "we are working on it", we were left helpless, we couldnt send medications or even practice medicine. It jeopardized patient safety and Kareo stated afterwards "it was fixed, sorry we switched vendors" When we tried to leave the contract due to this issue they stated NO, they demanded we stay or I would be sued leaving our psychiatric practice stuck with Kareo. Fast forward to now and the system went down again for the past six days, thats right our psychiatric practice that takes care of 5,000 patients has NO EMR system, no access to records, no ability to prescribe or render care and we are completely helpless and stuck during a pandemic with very emergent patients. This forces very unsafe care yet they still demand the contract be abided by. I would NEVER use Kareo even if it were for free. The customer support is horrible and nonresponsive as well. LOOK elsewhere ad be aware of their fake reviews on other sites. Review Source Response from Tebra September 21, 2020 Hello Richard, Thank you for your honest feedback regarding the experiences you've had while using Kareo. To clarify, we did encounter issues with ePrescribing in late June/early July of this year that we were able to resolve. We also did encounter intermittent system latency over the last week that we have stabilized at this time. We continue to learn from these instances and leverage them to create a smooth and seamless experience for our customers. We also understand how large of an impact this is to practices, which serves as our motivation to continually improve. We also apologize for any negative experience you've had with our support team, as we pride ourselves on our quality. Lastly, the reviews we receive on this or any other site are legitimate customer reviews, we work with various sites around their QA process. We see that you have been working with our support team and we will continue to work with you on any other open concern through that channel. Thank you, Kareo RG ROMAN G. MEDICAL ASST AND MEDICAL RECORDS CLERK Medical Practice Used the software for: 6-12 months ### "GOOD OVERALL SERVICE" November 9, 2023 4.0 OVERALL, I WOULD GIVE IT A 3 OUT OF 5 STARS. THE FUNCTIONALITY AND POOR CUSTOMER SERVICE DISTRESS'S ME, BUT I WILL GIVE IT 3 STARS DUE TO THE FACT THAT OVERALL, I DO LIKE THE SERVICE. Pros THE EASE OF USE. THE FACT THAT EVERYTHING IS SO EASY TO GET TOO. THE OPTION TO E-FAX RECORDS STRAIGHT FROM THIS PLATFORM INSTEAD OF HAVING TO USE OTHER PLATFORMS OR SAVE IT AND GO ALL THE WAY TO SOMETHING ELSE AND UPLOADING IT AND ALL OF THAT. Cons THE FUNCTIONALITY. ALMOST EVERYDAY, IT LAGS HORRIBLY, THE PAGES TAKE FOREVER TO COME UP, FOR A WHILE THERE IT WAS KICKING US OUT OF OUR ACCOUNT AND WOULDN'T LET US LOG BACK IN, AND THERE;S NO WAY OF PUTTING YOUR CARD ON THE SITE, YOU HAVE TO CALL CUSTOMER SERVICE AND EVERYONE IVE DEALT WITH AT CUSTOMER SERVICE HAS BEEN RUDE AND CONDESCENDING. Review Source LD Libby D. CEO Mental Health Care Used the software for: 2+ years ### "Kareo now Tebra is laughable " November 2, 2023 1.0 Terrible. I would never recommend this company to anyone. I honestly cannot believe they are still in business. The support team is not helpful when we run into a problem, the administrative team is nonresponsive. Pros The telehealth feature when it is working is nice. Cons Kareo is the worst EHR system I have ever used. It is constantly breaking, they take away features and products on a monthly basis without warning. It only works on a windows based computer. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Tebra They promised a more robust operating system and promised that they valued mental health and integrative care. Switched from [CarePaths EHR](https://www.capterra.com/p/86870/CarePaths-EHR/) We wanted something a little more robust than carepaths were able to deliver at the time. Review Source BC Brandon C. Family Nurse Practitioner and Owner Medical Practice Used the software for: 6-12 months ### "Needs improvements, but has potential " September 11, 2021 2.0 The customer support is always nice, but their seems to never be a resolution or even a phone call from higher ups in the company explaining what is going on. It would be nice to be a little more informed and involved with them, because they have great potential. It is an affordable software, but very very frustrated when problems arise. Pros It has a smooth feel and not terribly hard to learn how to navigate the software. Also has a nice and easy to use self help page to look up "how to do's" on your own. The customer support is always friendly. Cons Several glitches. We were told to get the P400 card processor, which worked for a few swipes, then no longer is capturing on the Kareo side; however, the Stripe is capturing the transaction. We had made multiple phone calls to Kareo and Stripe, none of which has ever resolved the situation, and this has been months of reaching out. Also a big glitch in the patient's appointment times. We have Eastern time zone set, but it keeps sending our patients who have a 3PM appointment reminders that their appointment is at 12PM. Reached out to help desk who still haven't resolved the issue. Another glitch noted in medication note section. When you go to make a note or give a reason why a medication is being discontinued, the system glitches and the note is not saved. Putting in diagnostic codes or adding to problems is cumbersome. Why is there still a ICD-9. I literally have to have a separate window in CDC ICD 10-lookup to find the code number, then put it in Kareo. There are other little things that I can't quite remember right now.... Review Source Response from Tebra September 21, 2021 Hello, Thank you for sharing your insights on your experience while using Kareo. We are disappointed to hear that you've had issues with collecting payments, processing eRX requests or entering diagnosis codes. We would like to discuss these issues further with you. Someone will be reaching out to you to obtain your contact information so a specialist can contact you as soon as possible. Thank you again for your time and sharing your feedback, Kareo DK David K. Crnp Medical Practice Used the software for: 1-2 years ### "Box review " February 23, 2024 5.0 Just a general ok for this topic it’s not great Pros Billing module is great once you learn how to use it. Learning curve is great Cons Setup and learning to use it. Lack of support Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing Tebra They replied back first when I sent out request for quotes Switched from [OpenEMR](https://www.capterra.com/p/275146/OpenEMR/) Too many down times with the software and poor support Review Source Talk to a Capterra advisor for free and get results within 15 minutes.