# Page 5 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Tebra the right Patient Engagement solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 5 - Reviews of Tebra ## Showing most helpful reviews Showing 101-125 of 1356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Maya L. Executive Director Mental Health Care Used the software for: 2+ years ### "Favorable pricing structure; terrible customer support" September 4, 2024 3.0 If we had to do it again, would we? Maybe. The price is right. Billing has been pretty glitch-free. Ideally, we would go for something such as TherapyNotes or TheraNest, which we used for some time but could not afford as the number of part-time practitioners grew. Tebra's fees are based on the number of capture charge transactions rather than the number of therapists. This works for us. Pros We chose Tebra because of 1) price, 2) billing features, 3) room scheduling capacity, and 4) ability to customize and train therapist-interns using customized templates. The templates have cut down our chart time to <5 minutes. The price is good for agencies that serve lower-income, uninsured as we are not charged for the clients who do not bill insurance. This is a critical feature for a nonprofit teaching health center such as ours. Cons Terrible horrible no-good very bad customer support. If something goes wrong, it takes hours on the phone to get their attention and weeks for them to get around to it. The workers are courteous and calm, but it seems as though they may have only 1-2 computer programmers/technicians who really understand the software and can do anything about a technical problem. Tebra is not designed for mental health customers, but for physicians' practices. The portal welcome message tells customers that they can access their records at any time. We have asked for this to be changed years ago to a more generic message that works for mental health, but they won't do this. It's a very easy technical fix. It is also not possible for a therapist to get a list of their clients -- this is such a basic feature of any mental health practice that we didn't think to ask if it was possible before we entered into the contract. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) TherapyNotes charges per therapist; Tebra charges per insurance transaction. Review Source MS Michelle S. CEO Medical Practice Used the software for: 1-2 years ### "Easy to use" December 17, 2024 5.0 It's been great so far. Quick response to concerns. Pros Easy to use and understand. I like the training videos, so I don't need to call for evrything. Cons I cannot view the claim form unless I set it to print. Review Source Response from Tebra December 18, 2024 Thanks so much for taking the time to share this review! We’re thrilled to hear that you’re finding the platform easy to use and that the training videos are helpful. We also appreciate your feedback about viewing claim forms and will be sure to pass that along to our product and customer care teams. JB Justin B. Clinician Medical Practice Used the software for: Less than 6 months ### "Looks Promising, Poor Customer Support" August 17, 2024 2.0 It was very promising when we first signed up. Once sales team is done and has you signed up good luck with getting customer support to work on anything. You will be spending months trying to get the EPCS up and running. Billing couldn't even get started since it took forever for Tebra to even begin the process of enrolling with payers to receive ERA's. You will lose money with this system The Tebra desktop app does not work for MacOS Pros Tebra was easy to use and the team was able to familiarize themselves with the system pretty quickly. Has a lot of useful functions for Primary care. Patient education, decision making tools, televisit platform and patient communication were pretty good. System looked nice and the sales team is great. Cons Customer service is horrible. Very hard to get in contact with a live rep after the sales team is done. It took months before anyone was able to even start getting my EPCS active. Customer support was rude to by my assistant in trying to get the EPCS resolved and active. I was never able to get the billing portion up and running. It took months and constant time consuming follow up with customer support to get any kind of news for the billing portion. Lab integration? Forget about it. That also took months of follow up and I still do not have any labs integrated with my account. Alternatives considered [Elation](https://www.capterra.com/p/147889/ElationHealth/) Reason for choosing Tebra Price was more reasonable, but you do get what you pay for Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Looking for EMR with better Booking system and mobile capability Review Source dY dima Y. MD Medical Practice Used the software for: 2+ years ### "I am not happy with this company " September 28, 2024 1.0 Very very very bad . i do not recommend it to anybody Pros Nothing. I do not recommend to anybody. Please do not use it. Cons bad customer service . They neve solve any problem after calling multiple times > I do not recommend anybody to use it Review Source Response from Tebra November 7, 2024 We are truly sorry to hear about your recent experience with Tebra. We understand how frustrating it is to have unresolved issues, and this is not the level of service we strive to provide. Your feedback is invaluable, and we're committed to making things right. Please know that our team is working diligently to address your concerns, and someone from our customer service team will reach out to you to assist. Thank you for giving us the opportunity to improve. We hope to earn back your trust. LS Lindsey S. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "New and nice!" December 2, 2024 4.0 Overall I enjoy this new system and I like that it has benefits that differ from other domains that are more frequently used. Pros I like that it's new and the customer service is phenomenal! Cons It is a bummer that it is new because there are many updates and kinks that get fixed, but that is the same with many healthcare platforms. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) We wanted something faster and that has more functionality when chart browsing and scheduling. Review Source Response from Tebra December 16, 2024 Thank you for taking the time to share your thoughts on Tebra! We're thrilled to hear that you find the system user-friendly and that our demographics, accounts, and template features support your workflow. We also greatly appreciate your suggestions, as customer feedback is essential to driving improvements in our products and services. Thank you again for being a Tebra customer! SP SHANNON P. Business office manager Health, Wellness and Fitness Used the software for: 6-12 months ### "STEER CLEAR" November 14, 2024 1.0 My experience was absolutely terrible. The system was archaic. Slow. Lack of training. I wanted to cancel and they made it mere impossible. Pros It was basic. Easy to use if you are experienced. Cons It was too vintage. Almost like dot matrix. Not impressed at all. Alternatives considered [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) Reason for choosing Tebra COST AND EASE OF USE. Very misled. They were being bought out and nothing was ironed out. Review Source Response from Tebra December 5, 2024 Thank you for taking the time to share your thoughts. We are truly sorry to hear that you did not have a good experience with Tebra. We understand how frustrating it can be when a product feels outdated, and your feedback is very helpful to us as we continue our ongoing efforts to deliver a modern, innovative healthcare platform. CC Carlos C. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tebra Review" April 27, 2025 4.0 It was a good experience with \[sensitive content hidden\]. He knows the system very well. Pros The ability to send electronic claims and receive EOBs. Cons It seems a bit clunky. I don't like having to go from the web to the tool for data entry. Review Source Response from Tebra April 28, 2025 Thank you for sharing your feedback! We’re glad to hear that the ability to send electronic claims and receive EOBs has been beneficial for you. We value your thoughts about your workflows feeling a bit clunky. Please know we’re constantly working to improve the user experience, and feedback like yours helps guide our efforts. It’s wonderful to hear you had a positive experience with a member of the Tebra team! We’re proud of our team and their dedication to helping our users succeed with the system. If there’s anything else we can assist you with, please don’t hesitate to reach out. Your input is invaluable, and we’re here to help! BA Brenda A. PMHNP-BC Mental Health Care Used the software for: Less than 6 months ### "Great system!" December 16, 2024 5.0 Great! Service is fast and my questions are answered promptly. Pros I find this program easy to use. It is logical. Cons I can't think of anything. I have worked on many different systems and this one is my favorite so far. Review Source Response from Tebra December 18, 2024 Thank you for your thoughtful review! We're thrilled to hear that you find the system easy to use and that our support team has been prompt and helpful—your kind words mean a lot to us. VR Verified Reviewer Frontdesk ADM Accounting Used the software for: I used a free trial ### "hrdev ADM ref" November 11, 2024 4.0 Efficient for managing patient records and appointments; overall easy to use but could improve speed. Pros Streamlined patient scheduling and integrated features. Cons Can be a bit slow to load at times. Not always. Review Source Response from Tebra December 5, 2024 Thank you for sharing your feedback! We’re so glad to hear you find our platform efficient for managing patient records and scheduling—it’s always rewarding to know our features are making a positive impact. We truly appreciate you pointing out the occasional slow loading times. Customer feedback like yours helps us identify areas where we can improve, and we're continuously working on optimizing performance to enhance your experience. AV Adia V. clinician's assistant Medical Practice Used the software for: Less than 6 months ### "Adia VanderJagt" December 16, 2024 5.0 Overall, I am pretty comfortable using Tebra. Pros I like that I can quickly navigate through the site with ease Cons At the moment the only thing I can think of would be the new update just being a little harder to navigate as far as scheduling goes, but I caught the hang of it Review Source Response from Tebra December 18, 2024 Thank you so much for sharing your thoughts about your experience with Tebra! We're thrilled to hear that you find the site easy to navigate and that you're comfortable using our platform. We truly appreciate your input regarding the new calendar features. While we're glad you’re getting the hang of it, we are actively seeking customer feedback as we continue to improve these features. Please feel free to reach out if you'd like to share more detailed suggestions. Thanks again for the kind words! OW Olivia W. Medical Billing Specialist Medical Practice Used the software for: Less than 6 months ### "Good Job Tebra." December 17, 2024 4.0 So far, so good! No major issues or complications. Pros Easy to navigate and find information you readily need. Cons System feels complicated until you learn how to do it. I wish it was easier to navigate right away instead of feeling like you have to do all the trainings to get it. Review Source Response from Tebra January 3, 2025 Thank you for your thoughtful review! We're thrilled to hear that Tebra is working well for you so far. We truly appreciate your feedback about the initial complexity—your insights help us improve. We'll continue working to make the system even more intuitive for our users. If you have any further suggestions or encounter challenges, feel free to reach out. Thanks again for sharing your experience! ML Marva L. Psychiatrist - physician Medical Practice Used the software for: 2+ years ### "Dissatisfied soon-to-be former customer. " October 16, 2024 1.0 Unacceptable. Employees are nonresponsive and dishonest. Their lack of honesty and transparency is problem due to the sensitive nature of patient records and financial information that they have access to. Pros Some templates are detailed but cumbersom. The finished note quality is poor and it is easier, faster to free text than select shortcuts. Cons This company is unethical and misrepresents their software. Review Source Response from Tebra November 20, 2024 We genuinely appreciate your feedback and are truly sorry for the experience you've had. It's concerning to hear about the issues with our team's responsiveness and the concerns raised about honesty and transparency. Please know that we take these matters very seriously, and our team is actively looking into what happened. We can see that a member of our team is already in contact with you to address your concerns directly and work towards a resolution that meets your expectations. We are consistently working to improve our communication, and are sorry that we fell short in this case. KL Kemisha L. Front desk Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra usage" March 25, 2025 3.0 It was a pretty decent app but not my favorite to use Pros I was able to see messages from my provider very easily and able to respond without trouble as well. Cons I couldn't schedule an appointment easily at all Review Source Response from Tebra April 1, 2025 Thank you for sharing your feedback! We’re glad to hear that messaging your provider was easy and seamless. We’re sorry to hear that appointment scheduling was difficult for you. We’re committed to making improvements over time and making things more intuitive is one of our top goals. We appreciate your input and will be sure to take it under consideration as we work on future enhancements. KR Katy R. Vice President of Operations Medical Practice Used the software for: Less than 6 months ### "Wish it had been better" September 24, 2024 2.0 We purchased a company who was using Tebra for some Part B medical billing. They had not set up the product fully so I attempted over and over to get support to build and use the product but never did. We ultimately had to switch to a different vendor and cancel our contract with them. Disappointing since it seemed like an easy to use product but we cannot live without support. Pros Easy to learn system, provided enough basics to make usable for our needs. Cons Zero customer support. They merged with another company and when reaching out would get feedback that was that staff was no longer in that same role and could not assist. Would email support listed on website and either was kicked back or received auto reply that email box was not in use anymore. Review Source Response from Tebra November 7, 2024 Thank you for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with our customer support during your transition. We understand how crucial reliable support is, especially when integrating a new system, and regret falling short in your case. Your feedback is invaluable, and we're committed to improving our services to ensure our customers have a seamless experience. We've taken steps to address these issues and are working hard to make sure that our support team is accessible and responsive. KO Katherine O. Biller Mental Health Care Used the software for: 2+ years ### "Love Tebra" October 8, 2024 4.0 Overall a great company and great product and we're always excited for more improvements Pros Their PM is the easiest to use of all the systems we've worked with. Our staff loves it, it's really easy to navigate. Cons We've had some issues with UB04s that make it a little difficult to use in the system but we're working through it. Review Source NH Nia H. Therapist and Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank goodness for Tebra" January 6, 2025 5.0 I was hesitant to sign up with Tebra due to the fact of having another expense while starting up my business. I am so happy that I did sign up since the cost is no where near the value that I have gotten from Tebra. I am so pleased with the expert help and the tons of patience that has been offered to me. Pros The support that was offered as I was getting my business up and running was invaluable. Cons I have not come across anything that was a Con for me. Review Source Response from Tebra January 8, 2025 Thank you so much for your kind words and for trusting Tebra during such a pivotal time for your business! We’re thrilled to hear that our support and expertise have made a meaningful difference, and we’re honored to be a part of your success. ER Elwin R. Medical Coding and Billing Accounting Used the software for: Less than 6 months ### "Excellent Service " March 11, 2025 5.0 Pros Excellent service and attention, I was able to quickly resolve the problem Review Source Response from Tebra March 20, 2025 Thank you for your kind words! We’re glad to hear our team was able to assist you quickly and effectively. Your feedback means a lot to us, and we’re here whenever you need us again. CR Cheyenne R. Medical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Tebra: my right hand man " August 27, 2024 5.0 I give it an 8/10 honestly it's a super great service and my day-to-day becomes a lot easier when I know I have Tebra by my side. My only con is not being able t really understand and know every feature it has, other that that i love the service they provide. Pros Ease of use! able to find things everywhere easily Cons Wish it had a little more, I feel like there are opportunities for additional access Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) too expensive to continue to use Dailey Review Source MS Mariah S. Nurse Practitioner Health, Wellness and Fitness Used the software for: 6-12 months ### "I started off hopeful" July 1, 2024 2.0 I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc. This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform! Pros As long as you use the phone to call them, their customer service was pretty available. Some customizing possible to make it work for some clinics. Such as templates and being able to create your own documents to send to patients. No additional fees for extra signed documents. Cons Customer service being unable to find me workarounds for my issues. With customized intake documents, data collected doesn't go into chart in any way like the intake documents that come standard. It just goes into uploaded documents. Complete lack of responsiveness or willingness to discuss concerns around system features not working for my practice and needing to find options to end my contract. Customizations are long and tedious. Telehealth platform was glitchy. I had to put myself on mute in order to not have the other person get cut out while I was typing. I've never experienced this with zoom or google meet. Unable to customize appointment location to be in-home. Many of health hx questions completely irrelevent, but unable to customize. Unable to track rating measures for forms like vanderbilt etc. Unable to to customize intake forms. Onboarding support ends after 3 months. Then you're at the mercy of whomever you get on customer service. Glitchy online presence profile. Despite MANY attempts and working with customer service many times, there is still a profile attached to my name that is completely inaccurate. Unable to allow self scheduling without showing location. Since I provide telehealth visits from my home, this is doesn't work. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Office Practicum](https://www.capterra.com/p/156932/Office-Practicum/) Reason for choosing Tebra price and promised ability to customize to work for my practice Review Source AS Aldo S. Physician Hospital & Health Care Used the software for: 2+ years ### "Tebra, not good" July 24, 2024 1.0 29 years, and getting worse rather than better. Pros I’m familiar with it having used Kareo for 20 years. Cons Awful support. They pay no attention to reported bugs and ignore them. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Kept getting locked out of the software Review Source AT Anna T. Credentialing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Not very nice " October 14, 2024 3.0 I don’t use it much except to get info on our providers. But when I looked around in it, it didn’t seem to be self explanatory Pros I can toggle between my clients and see action items right away Cons I have to sign out to get to a new client, it’s not very user friendly, and it can be really slow. Review Source MH Marty H. physician Medical Practice Used the software for: I used a free trial ### "Not what was advertised and was mislead by "2 months free."" July 30, 2024 2.0 Once I was given access to the software, I figured out within a few weeks of self-training that it was not going to meet the needs of my practice. The training was difficult in part because of the software and in part because of the difficulty of understanding the trainer's accent. Pros Its initial/superficial appearance looked good, but its user-friendliness was a very poor experience. Cons The first two months were "free." I was misled by the demo aboutit being free and about the functionality. The patient engagement and intake forms did not provide the function needed. I contacted Tebra staff numerous times, and it would be weeks before they responded. I finally gave up and requested to cancel my subscription. I never used the subscription. I never saw a patient. Tebra is now trying to charge my credit card $1,256.40 without my consent. They locked me out of the software, so I could not delete the credit card. Review Source MJ Melissa J. Assistant General Counsel Hospital & Health Care Used the software for: 6-12 months ### "Not a Bad Software for Medical Invoicing" September 2, 2024 3.0 Overall not bad, wish there were more features for document storage and retrieval to make compliance auditing simpler Pros Simplistic platform and dashboard. Easy to identify claims Cons Maybe a little too simplistic. None of the backup documentation for a claim submitted to insurance is stored in the platform, just the tracking codes. Makes it difficult from a compliance standpoint to spot audit. Review Source CR Cameron R. Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for no contact bill paying" October 16, 2024 5.0 It's very user friendly, very easy to navigate, and makes paying medical bills a breeze! Pros I like that you can set up payment plans right on the website, you don't have to talk to anyone Cons there isn't anything i don't like about it Review Source ME Matthew E. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Just say no~" July 2, 2024 1.0 Pros When it was with Kareo it wasnt awful, but was functional to work with a paper chart. Cons Everything. However the service is absolutely terrible. It takes over a week to get a response to a question and no one is ever available. I have been trying to cancel for several months and still cannot get any direction on this process. Switched from [Medicfusion](https://www.capterra.com/p/84008/Medicfusion-EHR/) Was hoping for a more functional workflow. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.