# Page 3 | Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Tebra the right Patient Engagement solution for you? Explore 1356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Page 3 - Reviews of Tebra ## Showing most helpful reviews Showing 51-75 of 1356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NE Ngozi E. PMHNP Mental Health Care Used the software for: 6-12 months ### "Great customer service agent." June 13, 2025 3.0 Tebra has been ok, it gets the job done. In my experience with Tebra’s customer service agents, I have never met anyone as excellent, empathetic, and passionate about getting the work done as \[sensitive content hidden\]. He called back on a Friday, even after his shift was over, and he stayed on to solve the pending problem, which he did due to his skills and patience. Throughout the call, he was patient and even solved another impromptu problem. He needs to be hired to train those other customer service agents. I had called some weeks ago for assistance with setting up my insurance portal. This agent spoke to me like I was a child; you could hear him puffing air as if he had somewhere to be. When I signed up to use Tebra, the trainer had a thick accent and was so impatient. Others were ready to pass the job on in a short while, especially if they couldn't solve it on the first try. Pros It's just like other EHRs, gets the job done. Once my contract is up, I am moving to another, so I can keep my overhead cost lower. Cons The cost, the upcharge/increase ever so often, you are already one of the most expensive anyway, EHR, you have a high cost for simple things that should be free, like an AI assistant. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) These options are cheaper and do the same job or more that Tebra does. Review Source Response from Tebra June 19, 2025 Thank you for sharing your feedback and for highlighting the exceptional service provided by our team member. We truly value your kind words about their dedication and patience. Regarding your concerns about cost and feature accessibility, we hear you. Pricing and service value are areas we continuously evaluate to best meet the needs of our customers. Your detailed input helps us identify opportunities for improvement, and we’re committed to enhancing both our offerings and overall experience. Thank you for being a part of Tebra. OF Oladunni F. PMHNP Medical Practice Used the software for: 1-2 years ### "Unmet Expectation" October 29, 2025 2.0 Unmet expectation in Tebra’s eLab integration that is causing delay in care. We value our partnership However, timely and effective resolution of this matter is critical to maintaining that confidence. Pros Customer supports are diligent. We value our partnership with Tebra and want to continue relying on your platform Cons Persistent issues with eLab order integration that have remained unresolved for the past six months. Review Source Response from Tebra November 6, 2025 Thank you for your kind words about our support team and for sharing your experience. We value our partnership with you and are truly sorry for the ongoing difficulties you've faced with eLab order integration. We understand the frustration as well as the impact these delays have had on your ability to provide timely care. While your situation is somewhat unique, we want to assure you that we are committed to continuing to work closely with our third-party partners until they are able to successfully connect your lab account. Your confidence is critical to us, and we are dedicated to resolving this for you as soon as possible. PB Paula B. PMHNP Health, Wellness and Fitness Used the software for: 2+ years ### "BUYER BEWARE: NOT FIT FOR SMALL OR LARGE MEDICAL PRACTICES!" March 12, 2025 1.0 Over the three years I was with this company, it was bought out twice, each time bringing more instability rather than improvement. Their clearinghouse was so unreliable that I had to resort to conducting billing directly through insurance portals just to get claims processed. Customer support was consistently unhelpful, and there was never any attempt to ask why I was leaving—because the issues are well known, and they simply don’t care to address them. The lack of accountability and functionality made staying unsustainable, and moving on was the best decision. Pros Tebra offers a fairly decent charting system, which can be a positive aspect of the platform. However, unless you have dedicated assistance, transitioning away from it comes at a steep price—potentially costing thousands just to obtain your own data. This makes the system feel more like a financial trap than a truly provider-friendly solution. Cons Tebra presents itself as a comprehensive solution for providers, yet in reality, it falls short in every critical area. The clearinghouse consistently rejects claims, making the billing process inefficient and unreliable. Additionally, the requirement to download a desktop version just to conduct billing is outdated and inconvenient. To make matters worse, customer service is unresponsive, often taking days or even weeks to provide assistance. This platform fails to deliver on its promises, creating more frustration than solutions. Review Source LJ Latoishanai J. Office Manager Medical Practice Used the software for: 6-12 months ### "User Friendly for a New Practice" August 28, 2025 4.0 So far okay. I don't have major complaints but dealing with other EMR/EHR's I can see the difference in others compared to what Tebra offers. Pros I like how user friendly it is. Even if you are a first time user it is pretty easy to figure out where things are. Cons I would prefer things like the patient intake forms and create a patient to be on the dashboard when I first sign in. I wish there were other versions and customization options based on practice type outside of just note templates. Review Source Response from Tebra September 2, 2025 Thanks so much for sharing your experience! We're pleased to hear that you find our platform user-friendly and intuitive, especially for first-time users. We really appreciate your suggestions about having patient intake forms and patient creation more prominently featured on the dashboard. Your feedback about additional customization options for different practice types is valuable too - we're always looking for ways to better serve our users' specific needs. It's great to know that your experience with Tebra has been positive overall. We truly value insights like yours as we continue improving our platform. HM Hemal M. Attending Physician Alternative Medicine Used the software for: 1-2 years ### "Tebra is a easy to use system that saves time. " January 19, 2026 5.0 Overall, I have found Tebra to be efficient and effective in the sense that it has been simple and easy to navigate when creating a note. Pros Tebra was easy to use and was simple to figure out how to use the system. Very user friendly as opposed to other systems. Also the AI mechanisms allow for the note to look more professional and corrects any errors that I may make accidently while typing. Cons Only con was somtimes in the middle of a note if the note had been open for too long the system would shut off and I would lose some of my note. Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! We are delighted to hear that Tebra's user-friendly design and AI features are helping you create professional notes efficiently. We are sorry to hear about the session timeouts causing data loss, and encourage you to reach out to our customer care team so they can investigate that for you. CN Curtis N. Practice Manager Medical Practice Used the software for: 2+ years ### "Great Job Guys!!" October 29, 2025 5.0 Our overall experience with Tebra is that it so smoothly integrated into our practice, with very little bugs or issues. Great value for our money. Pros I was kinda thrown into billing in our office. I would not have made it if not for the ease of use of the Tebra product. There Customer Support is outstanding! Two thumbs way up!! Cons Bugs and issues are always a frustration, and we realize Tebra is an internet based company but when the weather is bad and we lose internet.... frustrating. Why can't Tebra coax Mother Nather to straighten up! LOL Review Source Response from Tebra November 6, 2025 We're thrilled to hear that our product made your transition into billing smoother and that our Customer Support team has been so helpful! Your kind words mean the world to us. We're so glad Tebra has integrated seamlessly into your practice and continues to deliver great value. Thanks again for the two thumbs up! OA Ola A. Health Provider Mental Health Care Used the software for: 2+ years ### "Excellent EMR" August 26, 2025 5.0 My experience with Tebra has been excellent! The platform makes managing my practice smooth and efficient Pros The Tebra platform is excellent—it has everything I need to efficiently manage my business. The EMR system and telehealth features are versatile, user-friendly, and truly simplify my workflow.” Cons The desktop app for billing in Tebra could be improved, as it’s not very intuitive and can be difficult to understand Review Source Response from Tebra September 2, 2025 Thank you for the wonderful feedback! We're thrilled to hear that Tebra's EMR system and telehealth features are streamlining your workflow and making practice management more efficient for you. We truly appreciate you highlighting what's working well. Your point about the desktop billing app is valuable—we understand that intuitive design is crucial for daily operations, and we're always working to enhance the user experience across all our features. PN Phillip N. Chiropractor Medical Practice Used the software for: 2+ years ### "Chiropractic review" July 22, 2025 5.0 Overall I have been very satisfied with Tebra. It is much better than the previous system (Practice Studio) by Micro Four that I used for 16 years. Pros The ability to create text shortcuts and create a note with tremendous speed. We all know how important it is to create a fast and complete SOAP note. Cons The ability to print a series of notes from date to date. It only prints the 10 most recent notes. Therefore, you have to print each and every note individually. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Tebra The ability to customized the text shortcuts. Review Source Response from Tebra July 29, 2025 Thank you for your thoughtful feedback and for sharing your positive experience with Tebra! We’re delighted that the quick and efficient note creation has been valuable for you, especially when creating SOAP notes. We also appreciate your input regarding printing multiple notes from a specific date range and will share that feedback with our product team. Thank you again for your kind words and for trusting Tebra after 16 years with another system! AC Aurora C. Owner Mental Health Care Used the software for: Less than 6 months ### "Complete satisfaction with the Tebra platform!" July 5, 2025 5.0 I feel the onboarding/training process is very supportive and informative. My overall experience is very positive, I feel very supported! Pros The platform looks very capable and well organized, trainings are readily available and informative. \[sensitive content hidden\] Yoo, my trainer, is very reliable and informative! Cons It's a complex platform, still learning it - but no cons. As much as I am trying to think of cons, I am not finding any. I am still learning the platform, however I am alone in my LLC and needing to attend to all the roles - this is by choice. Review Source Response from Tebra July 16, 2025 Thank you for your thoughtful feedback! We’re so pleased to hear that you’ve had a positive experience with the platform and found the training sessions supportive and informative. It’s great to know that Yoo has been a reliable resource for you. We truly value your recognition of our efforts and are delighted to be part of your learning process! CC CORALEE C. Physician Hospital & Health Care Used the software for: 1-2 years ### "Needs improvement" May 23, 2025 2.0 My product is lacking many things I am sorry. It is not what it seemed. It has been virtually impossible to get Cologuard, LapCorp and Akumin incorporated in my product as it should have been. The only lab I have is Quest. Pros It is easy to navigate. Price is reasonable. Customer care is attentive but things are done with a lot of run around. Sometimes you will find someone who would help right away though Cons It is very problematic to find codes. Once you are done with coding you can't go back to make addendums. It is taking me a year to be able to incorporate LabCorp. It is not able to incorporate COLOGUARD tests It is not able to incorporate an imagine account (AKUMIN) so I can review imagine test results in Tebra Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) the price seem very good and marketing was good but in reality a lot of things failed. I switch from e clinical works Review Source Response from Tebra June 2, 2025 Thank you for taking the time to share your feedback. We apologize for the issues you’ve faced and understand how frustrating this must be. Your comments are incredibly valuable in helping us identify areas for improvement and provide a better experience. If you need assistance, our Customer Care team is here to help and would be happy to address any concerns. Please don’t hesitate to reach out so we can work towards a resolution. TH Timothy H. Therapist Mental Health Care Used the software for: 1-2 years ### "Customer Service" November 11, 2025 4.0 Positive. I would let other therapist know about the product. It is an option new therapy practices may want to consider. Pros The customer support is important. I have seen an increase in customer support in the past 4-6 moths. The company appears to be receptive to implementing provider suggestions for improvement. Cons It lacks voice to text capability.This is a technology that has been available on MSWord for more than 10 years. Review Source Response from Tebra December 3, 2025 Thank you for your thoughtful review! We’re so glad you’ve noticed the improvements in our customer support and our openness to feedback—it really means a lot to us. We also appreciate your input around the voice-to-text feature; feedback like yours is incredibly valuable as we work to improve our platform. It’s great to hear that you’d recommend us to your colleagues—it truly makes our efforts worthwhile. SR Suzanne R. Billing Coordinator Medical Practice Used the software for: Less than 6 months ### "I love working with Tebra!" October 29, 2025 5.0 Overall my experience with Tebra has been positive. I have only been using it for a few months and have found that the online support is extremely helpful, including screenshots, and most of the issues I have encountered are more due to my lack of knowledge than the product. Pros Tebra is so easy to use and the customer support is top notch. I can normally find answers to all of my questions in Tebra U. The few times I've had to call, the person I spoke with was patient, made sure they clearly understood my questions and walked me through everything I needed to know. Cons I don't like that I can't change the payer on a claim once it's been sent. Having to add new insurance as a secondary once it's been attached to a claim can sometimes be confusing. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) I was not a part of that decision but I believe the billing aspect was the determining factor. Review Source Response from Tebra November 7, 2025 Thanks for sharing your experience! We're so glad to hear you're finding Tebra easy to use and that our support team and Tebra University have been helpful. We also appreciate your feedback on updating payer information; we'll be sure to pass that along to our product team. JL Jared L. VICE PRESIDENT OFFICE MANAGER Medical Practice Used the software for: 1-2 years ### "Love the ease of use of the Tebra System." July 30, 2025 5.0 Overall, the experience has been great. We have been with Tebra since starting our Telehealth business and it was a great decision. Pros I like that we can navigate the Tebra system with ease when it comes to charting notes and scheduling out telehealth patients. For our small business it's a great value for money. Cons With system updates there are occasional hiccups or delays with certain aspects of the system. But they usually get resolved quickly. Review Source Response from Tebra August 6, 2025 Thank you so much for sharing your experience! We're delighted to hear that Tebra has been a valuable resource for your telehealth practice, offering intuitive navigation for charting and scheduling. We appreciate your patience with system updates and are glad to know that issues are resolved quickly for you. Your feedback means a lot to us! Korae W. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "The Best System!" July 31, 2025 5.0 My experience with Tebra is fantastic. I have used a lot of different EMR systems, but Tebra is by far the best! I am able to manage when my patients are coming and what they need before the appointment even starts! If I ever need to, I can go back and look at patient records if I'm ever doing an injection. It's absolutely phenomenal! Pros I love how I am able to guide through the Tebra system with ease! I have never had a problem with it since I have gained access! Cons I don't have anything I dislike! I think the only thing I don't really like is just the lay out of the Notes. That is really it. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) I switched Jobs. My previous job used EPIC for their EMR system and my new job uses Tebra. Review Source Response from Tebra August 6, 2025 Thank you for sharing your fantastic feedback! We're so pleased to hear how much you enjoy using Tebra and that it has made managing patient records and appointments easier for you. We also appreciate your input about the layout of Notes and value your perspective as we look for ways to improve. LM Luis M. Psychiatry Health, Wellness and Fitness Used the software for: 1-2 years ### "Tebra is Fabulous " September 2, 2025 5.0 Excellent experiences overall. Every time I have an issue it gets resolved in timely manner. Love the professionalism and be able to talk to an US representative that knows the system Pros Customer services have been great. The product is easy to use, every time I have an issue and I call they provided an excellent customer services Cons I would like to see more mental health integrated such as more scales and diagnostics, would be nice to have it integrated with RXnotify Review Source Response from Tebra September 9, 2025 Thank you for the great feedback! It's wonderful to hear you've had an excellent experience with our customer service team and that you find the product easy to use. We appreciate your suggestions for more mental health integrations and a connection with RXnotify. Our product team is currently working on enhancements in some of the areas you mentioned, as we know how important they are to mental health providers. Thanks for taking the time to share your feedback, as it helps us improve. MB Mahmoud B. Owner Medical Practice Used the software for: 2+ years ### "NOT FOR SMALL PRACTICE" March 19, 2026 1.0 AGAINST WHAT I WAS PROMISED WHEN I JOINED THEY SWITCHED US TO BILLING PER CLAIM! They bundle your clearing house billing for a reason. Pros Nothing. I initially thought that it was an adequate billing software. I struggled to build reports and to track claims in it. Cons The software is very primitive looking. There was never a real update even when they changed the name. Review Source KW Kate W. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Great app for telehealth medicine!" October 15, 2025 4.0 It took a few uses to get used to it but now it's very user friendly. Have only needed customer service once but they were SO helpful and really knowledgeable without a lot of fluff - definitely respectful of my time. Pros Overall easy to use and easy to bill. Patients find the video helpful and really reliable as long as there's a good internet/cellular connection. Cons I wish the app would let me send controlled substances, for on the go work, and I wish there was a voice dictation option Review Source Response from Tebra October 17, 2025 We're delighted to hear how user-friendly you've found the platform and that your patients appreciate the reliable video functionality! It's wonderful that our customer service team could provide the knowledgeable, efficient support you needed. We value your feedback about enhanced mobile app features - insights like these help guide our product development priorities. Thank you for taking the time to share your experience with us. SA SHARON A. Physician Hospital & Health Care Used the software for: Less than 6 months ### "BEWARE - WORST COMPANY - NO REGARD TO CLIENTS" May 28, 2025 1.0 Extremely upsetting. One would think that if their employees receive a paycheck that they would at least care that I have not. Pros I wouldn't know. It is 3 months in, have been paying complete monthly charge and still in my training period. Cons Worst customer service I ever experienced in my life. Still waiting for training. We have called, emailed, sent carrier pigeons and nothing. Cancelled patients one morning waiting for a zoom call; no one called. Two weeks later \[sensitive content hidden\] apologized saying she had the wrong date on her calendar. Going to another company. Review Source Response from Tebra June 4, 2025 We are very sorry to hear about the challenges you’ve faced with getting up and running on Tebra, and understand how frustrating it must be for you. We sincerely apologize for difficulties you're had connecting with your onboarding specialist. Someone from our team will reach out to address your concerns and work with you to reach a satisfactory outcome. Should you decide to give onboarding another try, we highly recommend completing your training via Tebra University as soon as possible, as that will help you gain the most value from your 1:1 time with the specialist. Thank you for bringing this to our attention. RD Rachel D. Medical Assistant Medical Practice Used the software for: 6-12 months ### "Love Tebra!" August 6, 2025 5.0 I really liked Tebra overall and found it very easy to use and navigate through. It's easy with the different sections labeled. Pros Tebra was very easy to navigate! I thought it was very helpful that everything is labeled very well! Cons Seeing who scheduled what and also fax confirmations for outgoing referrals. - would like to have those things implemented. Review Source Response from Tebra August 20, 2025 Thank you so much for this wonderful feedback! We're thrilled to hear that you found Tebra easy to navigate and that our clear labeling system was helpful for you. We really appreciate you taking the time to share your suggestions about scheduling visibility and fax confirmations for outgoing referrals. Your input helps us understand what features would make the biggest difference for our users, and we'll make sure to pass this along to our development team. MAS Mary Ann S. APRN Mental Health Care Used the software for: 1-2 years ### "Overall good system" January 23, 2026 4.0 Overall I am very happy with Tebra. Cost is a big downfall. When I have had a problem setting up the prescribing system, Tebra was very responsive and helpful. I did not have difficulty connecting with help. Pros Tebra offers several charting tools that are very helpful. It is easy to use the prescribing tool in particular. Response to questions/problems was excellent. Cons The cost. Especially for someone who has a very limited practice. It would be better if there was a sliding scale based on volume of use. It would also be better to have more rating scales to give to patients, ie CAARS;YMRS;etc. Review Source Response from Tebra January 30, 2026 Thank you so much for taking the time to share your thoughts! We are delighted to hear that the charting and prescribing tools have been effective for you and that our support team was able to assist you promptly. We appreciate your feedback regarding pricing for smaller practices and the request for additional rating scales; suggestions like these are vital as we work to improve our platform for all providers. TB Tracy B. LMFT Mental Health Care Used the software for: 6-12 months ### "Totally Satisfied with Tebra" August 28, 2025 5.0 Tebra is a great records system for busy clinicians. It gets easier the more I use it. I believe it's offering great value for the money we spend. Pros I like the ease of use, especially when providing progress notes and the excellent customer support, which is very helpful during busy workdays. The training opportunities are also an added bonus. Cons What I like least is not being able to see future appointments on the same screen as the calendar but they are all available on the demographics page Review Source Response from Tebra September 2, 2025 We're delighted to hear that you find Tebra easy to use and that our customer support team has been helpful during your busy workdays! We're also pleased that you're taking advantage of the training opportunities. We appreciate the feedback about viewing future appointments alongside the calendar. Your feedback helps us keep improving for busy clinicians like yourself. JG Joanna G. Billing Specialist Medical Practice Used the software for: 6-12 months ### "User friendly for admin and clinicians" February 21, 2025 5.0 Overall its a very easy to use EMR system and I would recommend to pediatric speech clinics. Pros Tebra was very convenient for scheduling, uploading documents, and charging copays. Also billing was easier than current EMR system. Cons Messaging parents would not always work as the automated messages would not always ne received by parent. Review Source Response from Tebra February 28, 2025 Thank you for sharing your experience with Tebra! We're thrilled to hear that you found it convenient for scheduling, document management, and billing. We appreciate your feedback about the messaging system and want you to know that we're always working to improve. Your recommendation means a lot to us, and we’re committed to making Tebra even better for clinics like yours. AA Azeez A. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "A Reliable All-in-One Platform for Practice Management" July 2, 2025 5.0 Overall, our experience with Tebra has been positive. It has significantly improved our scheduling and billing efficiency. The all-in-one system helps us stay organized, and while there is room for improvement, it remains a reliable platform for running our practice. Pros Tebra offers a user-friendly interface that makes managing appointments, billing, and patient communication seamless. The integration of clinical and administrative tools in one platform has helped streamline our workflow. Their customer service team is responsive and usually resolves issues in a timely manner. Cons There can be occasional system lags and delays during high-traffic periods, which can interrupt workflow. Also, some customization features for reporting and documentation are limited and could be improved. Review Source cW crystal W. Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Tebra is easy to use and very functional " June 18, 2025 5.0 So great! I'm so pleased with it. It's one of the easier systems I've used. The flow and aesthetic is great as it's more updated looking than other systems. The tabs are easy to flow and very intuitive. Pros I prefer Tebra over the other EMR system we're using. Very easy. Free typing which is great. Easy to see my schedule, it's very clearly outlined. I love being able to pull through my old notes so I can review while I'm typing new ones. It's so easy and the layout is very clear to follow. Cons I don't like how when I open my dashboard, it never shows the current day. I have to click "go to today" in order for it to show the right day. Switched from [TheraOffice](https://www.capterra.com/p/92918/TheraOffice/) company juggles both EMR systems and I prefer Tebra Review Source Response from Tebra June 28, 2025 Thank you for sharing such detailed and positive feedback! We're thrilled to hear that you find Tebra easy to use, especially with features like free typing, old note retrieval, and the clear and intuitive layout. Your comment about the dashboard view not showing the current day is appreciated, and we'll pass this on to our development team for review. We're always looking to improve and make your experience even better! MC Merlyn C. Owner Medical Practice Used the software for: 2+ years ### "Excellent feature" May 29, 2025 5.0 The overall experience has been great, I love, love, love it. This makes life so much easier, making the day pass more quickly. Pros Thank you, Tebra, this is a dream come true. This feels like a dream come true! Hopefully, this is the beginning of great things Cons The patient's age is currently not provided. Please ensure that you enter it manually for accurate records. Thank you! Review Source Response from Tebra June 6, 2025 Thank you for your wonderful feedback! We’re thrilled to hear that using Tebra has made such a positive impact on your daily experience. We really appreciate your note about including the patient’s age and will share this with our team for consideration. Your input helps us continue to improve and provide the best possible solutions. Thanks again for being a valued customer! Talk to a Capterra advisor for free and get results within 15 minutes.