# Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tebra the right Medical Billing solution for you? Explore 1362 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1362) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of Tebra Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews FG Freya G Administrative StaffHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility.“ March 19, 2026 EW Erin W PTSD Therapist and Medical Advocate, School AdvocateMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “It would be easier if there was a HIPPAA compliant way to message patients without having to go through adding a portal invite and then using the portal. When I send patients a quick message, I tell them the message is not HIPPAA compliant and to not share sensitive information because it may go to many unintended staff.“ October 29, 2025 EB Elise B physicianHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I have a very small staff and the online booking feature has been great in reducing the number of phone calls we need to answer and making it easier for patients to schedule off hours.“ November 12, 2025 AS Angela S BillingMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing I do not like about Tebra is the 2 step authorization, many times I do not have my phone on me and I have to go get it from my locker to get the code when logging on.“ January 20, 2026 HM Hemal M Attending PhysicianAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “Also the AI mechanisms allow for the note to look more professional and corrects any errors that I may make accidently while typing.“ January 19, 2026 HH Hillary H PhysicianMedical Practice, Self-employedUsed the software for: Less than 6 months. “It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep.“ December 9, 2025 MM Matt M PedorthistMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “What I like most is the ability to communicate with patients and staff and also the interface makes navigating and managing patients and their records seamless.“ September 27, 2025 JF Julia F Not specifyingAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying.“ August 8, 2025 ## Showing most helpful reviews Showing 1-25 of 1362 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica K. PMHNP Medical Practice Used the software for: 6-12 months ### "Tebra Review" August 1, 2025 5.0 Excellent overall Pros Comprehensive and transparent in functionality Cons response time for immediate inquires Review Source Response from Tebra August 20, 2025 We're thrilled you found our functionality comprehensive and transparent! We appreciate you taking the time to share your feedback. We understand that response time for immediate inquiries is important, and we're continuously working to improve our support efficiency. Thank you for the excellent overall rating - it means a lot to our team. CW Chelsea W. Intern Mental Health Care Used the software for: 2+ years ### "Tebra is the best tool to use for client data" April 7, 2026 5.0 My experience with Tebra has been positive. It is organized and easy to use, and it keeps up with the dates. Pros Tebra is easy to navigate, and I love how simple it is to input client data. I use Tebra during my internship for school, at my practicum site. Cons I personally have no cons with Tebra. I've used Central Reach and by far Tebra is way easier to navigate than Central Reach was. Review Source Response from Tebra April 22, 2026 Thank you for your feedback! We are delighted to hear that Tebra's layout and easy navigation have made it easy to manage client data. SM Sam M. ARNP Medical Practice Used the software for: 1-2 years ### "Multiple frustrating problems. " December 31, 2025 2.0 There are no perfect EHRs out there. Tebra is just another EHR with many issues which should have been easily fixed. Medication scripts does not contain my office fax. They are unable to fix it. Multiple issues. Pros Nothing I can mention here. Another average EHR with multiple issues, with slow responses to complaints. Cons I’ve experienced many frustrating issues with this EHR. Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app. This has been a longstanding problem that has not been resolved. I have decided to switch to another EHR and requested a full data export on 12/7/2025, but I am still waiting for a response. Customer support is average, but the service occasionally shuts down for meetings and holiday closures, which is concerning given that healthcare operates 24/7. Messaging functions are also inconsistent — for example, patients do not always receive cancellation notifications. There are many more issues I could list. I hope someone from Tebra will contact me soon to complete my data export request. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Problems with previous one. Too slow to load. Review Source Response from Tebra January 13, 2026 Thank you for taking the time to share your feedback. We apologize for the frustration you have experienced. It appears that one of our representatives has been in touch with you regarding the data export, and while our support phone lines do observe holiday closures, we want to assure you that we have 24/7 monitoring of our mission-critical systems to address any system-wide issues the moment they are identified. You can also submit support cases via our online Help portal any time. Your feedback is important to us, and we will share your comments with our support and product teams to help us improve. AKT Anish Kumar T. Process Associate Health, Wellness and Fitness Used the software for: 6-12 months ### "Tebra : Helpful & Worthy" March 17, 2026 5.0 I Love Tebra, as I daily download ERA's from here and post them in our software, this give easy access to day-to-day ERA's and show in categorical wise and provides reviewed and Un reviewed ERA's. Tebra is an easily accessible software for all providers Pros Showing ERA's in detail and categorised is very helpful for providers and others to download and verify the information. It is very Easy to Use and Value for Money. Its helps in Managing Patient Records and Claims. Cons User Interface of Tebra should be more interactive as it is more like old traditional one. The user interface should be more interactive and helpful for the providers. Also, to report any misiing patient records there should easy way to communicate with the support team immediately. Review Source Response from Tebra March 24, 2026 We truly appreciate you sharing your detailed review of Tebra. We are delighted to hear that the categorization of ERAs makes your daily downloads and patient record management so much easier and more efficient. Your feedback regarding the user interface and support access are also very helpful to us. We are actively working on modernizing the platform's design to be more intuitive and interactive, and we are constantly looking for ways to streamline immediate communication with our support team for urgent issues. Your insights help us build a better experience for all providers. Melissa Z. Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Temporary new user" January 18, 2026 4.0 It was good. As a provider of 20+ years, I have experience with multiple EMRs and when it comes to ease of use, it is above average Pros Using templates to enter charting information. Allowing this is a major time saver for professionals Cons The fields to checkmark are very small. This is time consuming because multiple attempts need to me made in order to advance to the next field Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your feedback! We are so pleased to hear that the templates are helping you save time and that you find the system easy to use, especially given your extensive experience with EMRs. We have also noted your concern regarding the size of the checkmark fields and will keep this in mind as we work to improve the interface. SV Shay V. Medical Biller Medical Practice Used the software for: 2+ years ### "Tebra is a good product!" February 16, 2026 5.0 Overall, Tebra is a good product to use for Billing, Payments and Patient Records and overall management. I would recommend this product to others. Pros Easy to use and navigate through the system. Reliable and great Customer support when we have any issues. Great for Billing insurance and managing patient accounts. Cons No real issues. Tebra does offer additional upgrades and can sometimes be a little pricey. However, the upgrades can be beneficial for our needs. Review Source Response from Tebra February 24, 2026 Thank you for sharing your experience! We're so glad you find our system easy to use and our support team helpful. It's wonderful to hear that our features and upgrades are meeting your practice's needs. We're thrilled that Tebra is streamlining your billing, payments, and patient management. Your recommendation truly means the world to us! AS Amy S. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "How to make sure you look up the patient's name before starting a new patient profile." February 17, 2026 5.0 My overall experience was good. It is a lot to take in but it was explained so I could understand it better. Pros I loved that it had you do examples of what we are going over in session. It made it easier to understand. Cons The fact that it was time consuming and I hated the quiz at the end of each session. I am not a quiz person. Review Source Response from Tebra February 24, 2026 hanks so much for sharing your experience! We're thrilled that the hands-on examples helped make our training material more accessible and easier to grasp. We hear you on the time commitment and the end-of-session quizzes. Your feedback is valuable, and we're always looking at ways to improve the learning experience for everyone. We're pleased to know that overall, the content was presented in a way that worked for you! CS Christine S. Speech pathologist Hospital & Health Care Used the software for: 1-2 years ### "positive experience for SLP " April 6, 2026 4.0 Overall Tebra is a positive experience. Promotes fluid work flow. I am able to complete documentation easily. Pros Tebra provides an easy work flow. It is very easy to learn to use for a new therapist. It is easy to manage for schedule changes. Accessing patient records is ok. Cons I would like to have more felxibility to evaluation report formatting. I would like to be able to use AI support without extra fees. Review Source Response from Tebra April 22, 2026 Thanks so much for taking the time to share your thoughts on Tebra! We are delighted to hear that the platform promotes a fluid workflow and makes scheduling and documentation easy for your therapists. We also value your constructive feedback regarding the need for more flexibility in evaluation report formatting and your thoughts on the pricing of our AI support tools. Your insights are incredibly important to us as we continuously work to enhance the platform and provide the best possible experience for our users. AC Angelica C. medical assistant Medical Practice Used the software for: Less than 6 months ### "User friendly" March 16, 2026 5.0 My overall experience using Tebra has been great. The platform is easy to use, well organized, and helps make everyday tasks more efficient. It has made managing workflows much smoother. I would definitely recommend Tebra to other practices looking for a reliable and user-friendly system. Pros I like how easy it is to use Tebra. The platform is very user-friendly and easy to navigate, which makes daily tasks much smoother and less time-consuming. Everything is organized clearly, so it doesn’t take long to find what you need. Overall, it has made managing work much more efficient and straightforward. Cons I honestly have no dislikes when it comes to using Tebra. The platform works smoothly and is very easy to navigate. Everything is organized well, which makes completing tasks simple and efficient. Overall, my experience using Tebra has been very positive. Review Source Response from Tebra March 24, 2026 Thank you so much for sharing your wonderful experience with us! We are delighted to hear that Tebra's user-friendly design has successfully streamlined your daily tasks and made managing your workflows much more efficient. AC Aileen C. PCL Health, Wellness and Fitness Used the software for: Less than 6 months ### "Organization easy" February 16, 2026 5.0 It is a good program, much better than previous ones I have seen and I am very content with the workflow it allows. Pros Very organized, a layout as neat and color as tebra makes workflow much easier. Also better on the eyes. Cons I do think the making of appointments could be tweaked. Like making it easier to view existing appointments and edit them without resetting. Review Source Response from Tebra February 23, 2026 We appreciate you taking the time to share your thoughts! We're thrilled to hear that the organized layout and color scheme are making your workflow smoother and easier on the eyes. Your feedback about appointment editing is valuable, and we understand how streamlining that process would improve your experience. We'll pass this along to our development team as we continue refining the platform. We're so glad Tebra is working well for you overall and helping you stay productive! SR Suzanne R. Billing Coordinator Medical Practice Used the software for: Less than 6 months ### "I love working with Tebra!" October 29, 2025 5.0 Overall my experience with Tebra has been positive. I have only been using it for a few months and have found that the online support is extremely helpful, including screenshots, and most of the issues I have encountered are more due to my lack of knowledge than the product. Pros Tebra is so easy to use and the customer support is top notch. I can normally find answers to all of my questions in Tebra U. The few times I've had to call, the person I spoke with was patient, made sure they clearly understood my questions and walked me through everything I needed to know. Cons I don't like that I can't change the payer on a claim once it's been sent. Having to add new insurance as a secondary once it's been attached to a claim can sometimes be confusing. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) I was not a part of that decision but I believe the billing aspect was the determining factor. Review Source Response from Tebra November 7, 2025 Thanks for sharing your experience! We're so glad to hear you're finding Tebra easy to use and that our support team and Tebra University have been helpful. We also appreciate your feedback on updating payer information; we'll be sure to pass that along to our product team. MP Monica P. Psychiatric Nurse Practitioner Mental Health Care Used the software for: 2+ years ### "Tebra is the Lamborghini of EHRs!" February 6, 2025 5.0 I love Tebra! I used it during my clinical rotations back when it was Kareo along with others and it stood out to me because it felt sooooo simple to learn, I was a pro with it after my first day working with it as a student. I also have used others such as Practice Fusion, Charm, Athena, Osmind, Epic, Healthie etc, and this by FAR is the best value for the peace of mind it brings your operations. There are EMRs that advertise as "free up to X number of patients", but no financial incentive with cause me to break up with Tebra! This is the best of the best! Pros All in one, Simple, Narrative yet customizable, user friendly, easy on the eyes, and very easy to learn and navigate. Cons Disappointed that it doesn't link yet with google calendars, my ONLY complaint. Please get this feature. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The simplest, easiest, most user friendly and all in one complete EHR! Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Tebra is the best! Charm made my eyes hurt, the layout was disorganized, it was confusing, there was a million places to find the same information. It was overstimulating and exhausting to my mind. Review Source Response from Tebra February 14, 2025 Thank you for such an amazing and thoughtful review! We’re thrilled to hear that Tebra has been such a game-changer for your operations and that you’ve found it to be the most user-friendly and comprehensive EHR compared to others. Your loyalty and experience with Tebra truly mean the world to us. 🙌 We also appreciate your suggestion regarding Google Calendar integration. Our team is always looking for ways to enhance functionality, and we’ll share this feedback so it’s on their radar! Thanks again for choosing Tebra—we’re proud to support you in delivering exceptional care. JM Jennifer M. Authorization and Billing Specialist Medical Practice Used the software for: 2+ years ### "Tebra Does it All!" February 2, 2026 5.0 Our overall experience with Tebra has been nothing but positive, from the onboarding experience to the ease of communicating with patients and receiving payments from patients and insurance companies. Pros Our office has 1 physician specialist, and we do everything in house including billing. The ease of in-house billing combined with the value for the money was the main reason we chose Tebra. Our practice was losing a lot of money when billing was outsourced to a third party! We have been using Tebra for 8 years and have continued to be impressed with the platform. The customer support is top notch and easy to reach. If the support specialist does not know the answer, which rarely happens, but when it is the case, they do the research and actually get back to you with an answer! Tebra continues to update platform features to keep up with medical office needs including communication with patients and on-line bill pay. Cons There is nothing about the platform that our practice does not like. We use both the desktop application and the Tebra app. Review Source Response from Tebra February 9, 2026 Thank you for sharing your experience and for being a loyal customer for the past eight years. We're so thrilled to hear that bringing your billing in-house with Tebra has helped your practice save money and operate more efficiently. It is also wonderful to know that our customer support team and platform updates continue to meet your needs. HH Hillary H. Physician Medical Practice Used the software for: Less than 6 months ### "Decent EMR, not worth the poor customer service" December 9, 2025 1.0 I’d summarize the post onboarding experience with Tebra as, a customer is not heard or valued. The worst process flow in customer service I’ve seen. The experience of calling customer services looks like- inconsistent levels of experience, half the time like talking to a bot who barely understands the EMR at a basic level. The other half you get someone good, who problems solves with you but ultimately cannot fix the issue & has to summit a case. Case follow up by email is also like conversing with a bot, giving inaccurate solutions showing they did not understand the issue. Once they understand the issue, they still give solutions that do not exist in the current EMR (because the Tebra University articles are out of date). For example, my cash based private practice does not take insurance, and we need to store a patient credit cards. It’s literally been three months, and no one has been able to resolve the issue of being able to store a patient’s credit card without charging it, despite that this was assured as a feature by my sales rep. Another example is the A2P platform, sold by my sales representative as a way for customers to get a reminder text from the same area code in which you are located. The one assigned to me is in Illinois, I am located in New York. It has been 4 mos and no one has been able to change this. Overall, the worst part is the avoidance of communication and follow up. My sales rep \[sensitive content hidden\] assured he'd be available if we did not get results with customer service, he is literally does not respond. Managers are unreachable, and there are straight up no-shows for a post on boarding follow up calls. It really seems their focus is on signing people up, but zero on retention. Pros Clean design, patient portal, online scheduling, intake forms, my onboarding manager \[sensitive content hidden\]- she was amazing! Cons The customer service post onboarding is an avoidant interaction. The customer trying to contact and resolve issues, the company brushing off, not listening, or valuing the customer experience. Review Source Response from Tebra January 5, 2026 Thank you for sharing your feedback with us. We understand how frustrating and discouraging it must have been to face these difficulties and delays in resolving your issues. While we’re glad you’re now in touch with a representative working on your concerns, we sincerely apologize for the experiences that left you feeling unsupported. We greatly value our customers and deeply regret that we fell short in conveying that to you. Please know that we take your concerns seriously and are committed to improving. CB Curt B. Doctor of Chiropractic Hospital & Health Care Used the software for: 2+ years ### "Very positive experience" September 16, 2025 5.0 Ease of scheduling and display of schedule is very helpful. I wish there was a better way to track patients who cancel or no-show. I would like to see statistics on how many patients schedule at the time of check out verses calling back later. Pros Easy to use. Customer support is prompt and helpful. Screen interface is good. I worked with another software at my previous practice and the change was pretty smooth for me, except for patient records. Cons I would like to use the patient records portion of the software, but I have a hard time switching from my old Practice Studio software. I was there were more tutorials for the patient management and records portions of the software. Switched from [PracticeSuite](https://www.capterra.com/p/116370/PracticeSuite/) Moved my practice to another practice group. Review Source Response from Tebra September 19, 2025 Thank you for your thoughtful feedback! We're thrilled our scheduling features and customer support have been helpful, and that your transition from the previous software went smoothly. We understand the challenges of switching patient record systems and appreciate your suggestions for improvements. We'll share your ideas with our product development team. FD Fatima D. Back Support and Admin Staff Mental Health Care Used the software for: 2+ years ### ""Tebra: Simplifying Healthcare Operations with a Sleek, Easy-to-Use Interface"" October 29, 2025 5.0 Generally, the tool is very friendly user. The platform’s layout feels modern, and it’s designed with a focus on ease of use, reducing the time spent navigating through different features. Pros What I like most in Tebra it offers a clean, intuitive user interface, making it relatively easy for healthcare professionals to adapt to the platform. The dashboard is well-organized and provides a clear overview of important tasks and alerts, so you won’t be caught off guard by last-minute changes. Cons What do I like least is the Technical Issue. The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on Tebra’s servers and support; if the company has issues, your operations might be affected. Review Source Response from Tebra November 7, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that you’re loving Tebra’s clean, intuitive, and easy-to-use interface. It’s fantastic to know that the well-organized dashboard is helping you stay on top of your tasks. We also truly appreciate your honesty about system performance. We’ve passed your comments along to our product team as we’re always striving to make the platform even better. VR Verified Reviewer PMHNP Health, Wellness and Fitness Used the software for: 6-12 months ### "I recommend Tebra because it's easy to use. " July 30, 2025 5.0 I started using Tebra about a year ago. It has been a great experience starting with my onboarding specialist, Amy. Tebra has all I need in one place; it's all-inclusive. Pros Tebra is affordable, has excellent customer service, is easy to use, has a HIPAA-compliant patient record, streamlined management of patients, the user interface is excellent, all the notes are in one place and easy to access, and scheduling and calendar are easy to access. I recommend Tebra. Cons I don't really see any issue with Tebra right now. The customer service has been great so far. If I have any issues, I still reach out to my onboarding specialist. Review Source Response from Tebra August 6, 2025 Thank you so much for sharing your experience! We're thrilled to hear that Tebra has been a seamless and all-inclusive solution for you. We'll make sure to pass along your kind words to Amy and the rest of the team. Your recommendation means the world to us! EB Elise B. physician Hospital & Health Care Used the software for: 2+ years ### "Tebra changed my practice for the better" November 12, 2025 5.0 Overall an excellent company and the value I received for the services provided was excellent. I highly recommend Tebra Pros I used Tebra services for over 6 years. They were incredibly helpful for my practice. I have a very small staff and the online booking feature has been great in reducing the number of phone calls we need to answer and making it easier for patients to schedule off hours. The online reviews have been a huge boost to our reputation. Their services included website design and support. Cons The only reason I had to terminate services was due to technical glitches in the integration with my EHR PM system. Review Source Response from Tebra December 3, 2025 Thank you for taking the time to share your experience. We are delighted to hear that Tebra served your practice well for over six years, particularly in helping your staff manage appointments and boosting your online reputation. We appreciate your honest feedback regarding the integration challenges you faced and are grateful for your high recommendation of our value and services. OF Oladunni F. PMHNP Medical Practice Used the software for: 1-2 years ### "Unmet Expectation" October 29, 2025 2.0 Unmet expectation in Tebra’s eLab integration that is causing delay in care. We value our partnership However, timely and effective resolution of this matter is critical to maintaining that confidence. Pros Customer supports are diligent. We value our partnership with Tebra and want to continue relying on your platform Cons Persistent issues with eLab order integration that have remained unresolved for the past six months. Review Source Response from Tebra November 6, 2025 Thank you for your kind words about our support team and for sharing your experience. We value our partnership with you and are truly sorry for the ongoing difficulties you've faced with eLab order integration. We understand the frustration as well as the impact these delays have had on your ability to provide timely care. While your situation is somewhat unique, we want to assure you that we are committed to continuing to work closely with our third-party partners until they are able to successfully connect your lab account. Your confidence is critical to us, and we are dedicated to resolving this for you as soon as possible. HM Hemal M. Attending Physician Alternative Medicine Used the software for: 1-2 years ### "Tebra is a easy to use system that saves time. " January 19, 2026 5.0 Overall, I have found Tebra to be efficient and effective in the sense that it has been simple and easy to navigate when creating a note. Pros Tebra was easy to use and was simple to figure out how to use the system. Very user friendly as opposed to other systems. Also the AI mechanisms allow for the note to look more professional and corrects any errors that I may make accidently while typing. Cons Only con was somtimes in the middle of a note if the note had been open for too long the system would shut off and I would lose some of my note. Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! We are delighted to hear that Tebra's user-friendly design and AI features are helping you create professional notes efficiently. We are sorry to hear about the session timeouts causing data loss, and encourage you to reach out to our customer care team so they can investigate that for you. OA Ola A. Health Provider Mental Health Care Used the software for: 2+ years ### "Excellent EMR" August 26, 2025 5.0 My experience with Tebra has been excellent! The platform makes managing my practice smooth and efficient Pros The Tebra platform is excellent—it has everything I need to efficiently manage my business. The EMR system and telehealth features are versatile, user-friendly, and truly simplify my workflow.” Cons The desktop app for billing in Tebra could be improved, as it’s not very intuitive and can be difficult to understand Review Source Response from Tebra September 2, 2025 Thank you for the wonderful feedback! We're thrilled to hear that Tebra's EMR system and telehealth features are streamlining your workflow and making practice management more efficient for you. We truly appreciate you highlighting what's working well. Your point about the desktop billing app is valuable—we understand that intuitive design is crucial for daily operations, and we're always working to enhance the user experience across all our features. DT Diana T. Clinical Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Review " January 22, 2026 5.0 My overall experience with Tebra is a great experience, I like there platform online, forms completions with patient submitting information. Pros We use Tebra in our office it is very easy to use, for texting, emailing communications with patients. Cons Sometimes the text messages you are not able to reply to patients, but only minimal times, so far it has work. Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your thoughts. We are delighted to hear that Tebra is making patient communication easier for your office and that the online forms are working well. We appreciate your feedback regarding the occasional text reply issue and are committed to ensuring our platform performs reliably for you. AC Aurora C. Owner Mental Health Care Used the software for: Less than 6 months ### "Complete satisfaction with the Tebra platform!" July 5, 2025 5.0 I feel the onboarding/training process is very supportive and informative. My overall experience is very positive, I feel very supported! Pros The platform looks very capable and well organized, trainings are readily available and informative. \[sensitive content hidden\] Yoo, my trainer, is very reliable and informative! Cons It's a complex platform, still learning it - but no cons. As much as I am trying to think of cons, I am not finding any. I am still learning the platform, however I am alone in my LLC and needing to attend to all the roles - this is by choice. Review Source Response from Tebra July 16, 2025 Thank you for your thoughtful feedback! We’re so pleased to hear that you’ve had a positive experience with the platform and found the training sessions supportive and informative. It’s great to know that Yoo has been a reliable resource for you. We truly value your recognition of our efforts and are delighted to be part of your learning process! LM Luis M. Psychiatry Health, Wellness and Fitness Used the software for: 1-2 years ### "Tebra is Fabulous " September 2, 2025 5.0 Excellent experiences overall. Every time I have an issue it gets resolved in timely manner. Love the professionalism and be able to talk to an US representative that knows the system Pros Customer services have been great. The product is easy to use, every time I have an issue and I call they provided an excellent customer services Cons I would like to see more mental health integrated such as more scales and diagnostics, would be nice to have it integrated with RXnotify Review Source Response from Tebra September 9, 2025 Thank you for the great feedback! It's wonderful to hear you've had an excellent experience with our customer service team and that you find the product easy to use. We appreciate your suggestions for more mental health integrations and a connection with RXnotify. Our product team is currently working on enhancements in some of the areas you mentioned, as we know how important they are to mental health providers. Thanks for taking the time to share your feedback, as it helps us improve. MAS Mary Ann S. APRN Mental Health Care Used the software for: 1-2 years ### "Overall good system" January 23, 2026 4.0 Overall I am very happy with Tebra. Cost is a big downfall. When I have had a problem setting up the prescribing system, Tebra was very responsive and helpful. I did not have difficulty connecting with help. Pros Tebra offers several charting tools that are very helpful. It is easy to use the prescribing tool in particular. Response to questions/problems was excellent. Cons The cost. Especially for someone who has a very limited practice. It would be better if there was a sliding scale based on volume of use. It would also be better to have more rating scales to give to patients, ie CAARS;YMRS;etc. Review Source Response from Tebra January 30, 2026 Thank you so much for taking the time to share your thoughts! We are delighted to hear that the charting and prescribing tools have been effective for you and that our support team was able to assist you promptly. We appreciate your feedback regarding pricing for smaller practices and the request for additional rating scales; suggestions like these are vital as we work to improve our platform for all providers. Talk to a Capterra advisor for free and get results within 15 minutes.