# Tebra Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tebra the right Medical Billing solution for you? Explore 1365 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129169/Tebra/reviews --- Tebra 3.9 (1365) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 8th, 2026 # Reviews of Tebra Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews Efficient and intuitive navigation 92% positive reviews out of 343 Most users report ease of use enables quick navigation, smooth workflows, and faster task completion daily. Coley B Administrator, 11 - 50 employees. "The user interface is intuitive and well-designed, making it a breeze for our staff to navigate and utilize its full potential." Persistent software glitches 73% negative reviews out of 128 Most users comment bugs and issues disrupt productivity, remain unresolved, and cause ongoing frustration with system reliability. Curtis N Practice Manager, 2 - 10 employees. "Bugs and issues are always a frustration, and we realize Tebra is an internet based company but when the weather is bad and we lose internet...." Comprehensive training resources 84% positive reviews out of 212 Most reviewers describe training and learning curve as manageable, with helpful tutorials and accessible support staff. Andrea L clinician, 1 employee. "There is both an online and support onboarding process, so I can watch videos and then meet virtually with my onboarding coach who answers any questions i have." Delayed and ineffective phone support 78% negative reviews out of 85 Most reviewers indicate phone support is slow, difficult to reach, and rarely resolves issues efficiently. CHERYLE P Nurse practitioner, 1 employee. "My online booking stopped working, my picture dropped off and my title was incorrect out of nowhere. When I call daily they have no one that can help and tell me to wait for an email." Robust and practical feature set 78% positive reviews out of 60 Most reviewers find features cover essential needs, offer useful options, and streamline practice management tasks. Medication management reliability issues 79% negative reviews out of 34 Most users report medication management suffers from frequent errors, cumbersome workflows, and unreliable prescription processing. Anita A CMA, 11 - 50 employees. "medications cannot be listed in alphabetical order or update scripts when dose or directions change." ## Showing most helpful reviews Showing 1-25 of 1365 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Teegan F. Owner Hospital & Health Care Used the software for: 6-12 months ### "Great EHR with room for improvement for natural healthcare providers" August 12, 2019 5.0 Using Kareo has been a overall great experience. It does almost everything we want it to do well, and the few things it needs to improve it at least allows you to do partially. Pros I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list. Cons There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reason for choosing Tebra The best combination of price and features we could find! Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice fusion started charging for their basic service. When we started looking at paid EHR options we found that Kareo had more of the features we wanted. One of my colleagues also recommended it to us. Review Source DG Dan G. Administrator Medical Practice Used the software for: 2+ years ### "Go with Tebra for a good EMR system" February 16, 2026 5.0 Going on five years, we wouldn't choose any other EMR service due to the ease of use and value. The technical department is always thorough in trying to resolve issues as they arrive though complex issues seem to take longer than anticipated at times. Pros is easy to use and when support is needed it is generally available quickly and a quick resolution! Cons On occasion, it seems there needs to be better communication between deaprtments when it comes to resolving a complex issue. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing Tebra Ease of use and details in the set up are why we chose . Review Source Response from Tebra February 23, 2026 Thank you for being a loyal Tebra customer for five years! We're delighted to hear that you find our platform easy to use and that our support team has been responsive in resolving issues quickly. We appreciate your honest feedback about interdepartmental communication on complex issues. We're actively working to improve collaboration across teams to ensure faster, more seamless resolutions. Your experience matters to us, and we're committed to making every interaction with Tebra even better. We're so glad you chose us and continue to find value in what we offer. AT Anna T. Credentialing Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Not very good" April 15, 2026 3.0 Pros I liked how you can choose which client you wanted when you signed in right away and your providers are all listed right there with their info Cons It’s not very user friendly, it’s very finicky and isn’t very forgiving if you press a wrong button. Only management can clean up “mistakes”. Review Source Response from Tebra April 22, 2026 Thank you so much for taking the time to share this detailed feedback. We are thrilled that you enjoy the convenience of selecting clients right at sign-in and having provider information easily accessible. We also completely understand your frustration regarding the system feeling finicky and the difficulty of correcting mistakes without management's help. Your feedback is important to us as we continuously work to make the platform more forgiving and intuitive. BS Betty S. Office Manager Medical Practice Used the software for: 2+ years ### "Tebra Is Wonderful" January 19, 2026 4.0 On a day to day basis, meets the need of my practice without any hassles and makes my day run so much better and more efficiently. In the event of an issue, it is usually handled quickly and easily. The patient records are always up to date and easily accessible. It is easy to switch back and forth in the system for the info I need at the time. Tebra doesn't need much "tweaking" at all in my opinion. Pros The system is easy to use. I have been using this system sine 2013 when we began it was Kareo. The support is almost always ready and able to help me with any issues in a polite and timely manor. The cost seems a little high, but the quality, convenience and reliability are great. Cons Sometimes the customer care support are heavily accented and it is hard for an old southern girl to pick up on what is being said in the conversation. Sometimes the support person doesn't really think I know what I am talking about and I have to make the second request to get a different person to actually hear my need. Switched from [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/) to be more update to date with our electronic records when we made the switch to WebPt Review Source Response from Tebra January 30, 2026 Thanks so much for taking the time to share your experience! It means a lot to us especially coming from a long time customer. We are delighted to hear that Tebra keeps your practice running efficiently and that you find the system easy to use. We also appreciate your honest feedback regarding pricing and your interactions with our support team. We take your concerns seriously, as we want to ensure every support interaction is helpful and seamless. We are glad to be a reliable partner for your practice. VR Verified Reviewer Director of Revenue Cycle and Credentialing Mental Health Care Used the software for: Less than 6 months ### "Individual heroes kept our practice afloat, but systemic support was nowhere to be found." August 19, 2025 4.0 As a Behavioral Health Provider, offers some valuable features—especially its cloud-based flexibility and the dedication of select support staff. However, our experience has been marked by significant billing and credentialing challenges that disrupted operations and required extensive troubleshooting. The system lacks coordination, transparency, and consistent support tools, which are critical for behavioral health practices managing complex payer relationships and compliance. While individual efforts have helped restore stability, broader improvements are needed to truly support providers in this space. Pros ’s cloud-based accessibility is a major advantage—it allows our team to work securely from anywhere, which is essential for a modern practice. I also want to acknowledge the efforts of certain customer support staff who went above and beyond to resolve serious billing issues. Their dedication made a real difference. Cons The onboarding and credentialing processes have been inconsistent and frustrating. We experienced major disruptions to our revenue cycle due to missing taxonomy codes and delayed enrollments. Communication between departments often lacks clarity and accountability, and written guides or follow-up documentation are rarely provided. These gaps create unnecessary stress and operational risk. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra We chose over other platforms like SimplePractice, TheraNest, and Valant because it promised a more integrated experience—combining credentialing, billing, scheduling, and patient communication in one system. The ability to send SMS reminders, customize reports, and manage claims within the same platform was appealing, especially for a behavioral health practice with complex payer requirements. We were also drawn to the idea of streamlining operations and reducing vendor fragmentation. While the features looked great on paper, the execution has fallen short, and we’re still waiting for many of those benefits to materialize. Switched from [Charms](https://www.capterra.com/p/183437/Charms/) FeaturesWe switched from our former EHR because offered features that seemed promising—like SMS reminders, customizable reports, and integrated billing tools. Unfortunately, many of those features have yet to prove themselves in practice. From charting issues to flawed claims setup and unclear training materials, the transition has been more disruptive than expected. The potential is there, but execution and support need serious improvement—especially for Behavioral Health practices. Review Source SM Sam M. ARNP Medical Practice Used the software for: 1-2 years ### "Multiple frustrating problems. " December 31, 2025 2.0 There are no perfect EHRs out there. is just another EHR with many issues which should have been easily fixed. Medication scripts does not contain my office fax. They are unable to fix it. Multiple issues. Pros Nothing I can mention here. Another average EHR with multiple issues, with slow responses to complaints. Cons I’ve experienced many frustrating issues with this EHR. Calendar appointments are often inaccurate, and the mobile app does not sync reliably, which means appointments frequently do not appear in the app. This has been a longstanding problem that has not been resolved. I have decided to switch to another EHR and requested a full data export on 12/7/2025, but I am still waiting for a response. Customer support is average, but the service occasionally shuts down for meetings and holiday closures, which is concerning given that healthcare operates 24/7. Messaging functions are also inconsistent — for example, patients do not always receive cancellation notifications. There are many more issues I could list. I hope someone from will contact me soon to complete my data export request. Switched from [RXNT](https://www.capterra.com/p/110018/rxnt/) Problems with previous one. Too slow to load. Review Source Response from Tebra January 13, 2026 Thank you for taking the time to share your feedback. We apologize for the frustration you have experienced. It appears that one of our representatives has been in touch with you regarding the data export, and while our support phone lines do observe holiday closures, we want to assure you that we have 24/7 monitoring of our mission-critical systems to address any system-wide issues the moment they are identified. You can also submit support cases via our online Help portal any time. Your feedback is important to us, and we will share your comments with our support and product teams to help us improve. JT James T. owner Alternative Medicine Used the software for: 2+ years ### "Absolutely terrible system" December 17, 2025 1.0 Absolutely terrible. Customer service is awful. They can't fix anything and close your case with no resolution. The system can't really be used with your phone. When they try to imrpove the system it becomes progressively worse. I would avoid at all costs. Pros Simple and easy to use. Price is fairly low but for what you actually get it is not worth it. The payment system is awful and we had to stop after a month of using it. Cons The system is terrible and has so many errors that occur. Recently the system deleted email, text and phone reminders for 1200 of our clients. We asked about it and they said we must have done it. Why would we do that to ourselves? We only have 2 providers here and neither of us would do that and wouldn't even have the time to. Alternatives considered [Chronotek](https://www.capterra.com/p/86232/Chronotek/) Reason for choosing Tebra Less expensive and easy to use but over time it has become much much worse. Review Source Response from Tebra January 13, 2026 Thank you for sharing your candid feedback. While we're glad that someone has been in touch with you regarding this issue and is working with our engineering team to investigate further, we are truly sorry for the frustration this has caused you and hope we are able to identify a solution soon. BM Brandy M. Owner and Provider Mental Health Care Used the software for: Less than 6 months ### "Excellent for my needs" February 12, 2026 5.0 Excellent! I love the ease and the AI is also quite accurate with very few changes necessary! Customer support is responsive and most the answers are found in a quick Google search which is a wonderful attribute. Pros Excellent, affordable, user-friendly product! I looked at quite a few products and was a clear standout! Cons I have no complaints thus far. The billing section has been the most difficult, but I attribute that to my lack of experience rather than the program itself. Alternatives considered [DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Tebra The user-interface, the ease of the AI Assist, the value, and customer support. Review Source Response from Tebra February 23, 2026 Thank you so much for this wonderful review! We're thrilled to hear that Tebra stood out among the options you considered and that our user-interface, AI Assist, and value made such a positive impression. It's great to know the AI is saving you time with minimal changes needed, and we appreciate your kind words about our customer support team. As you continue using the billing section, you'll find it becomes more intuitive—and our support resources are always here if you need them. We're delighted to have you as part of the Tebra community! Melissa Z. Provider Health, Wellness and Fitness Used the software for: 6-12 months ### "Temporary new user" January 18, 2026 4.0 It was good. As a provider of 20+ years, I have experience with multiple EMRs and when it comes to ease of use, it is above average Pros Using templates to enter charting information. Allowing this is a major time saver for professionals Cons The fields to checkmark are very small. This is time consuming because multiple attempts need to me made in order to advance to the next field Review Source Response from Tebra January 30, 2026 Thank you for taking the time to share your feedback! We are so pleased to hear that the templates are helping you save time and that you find the system easy to use, especially given your extensive experience with EMRs. We have also noted your concern regarding the size of the checkmark fields and will keep this in mind as we work to improve the interface. JG Joshua G. Nurse Advocate Hospital & Health Care Used the software for: Less than 6 months ### "Great EMR for Ease of Use and Patient data retention" April 6, 2026 5.0 My overall experience with was very positive. I have used many other EMRs for patient recording. This system was well designed. Pros Very user friendly. Easy to navigate system. Many data sections will flow to additional required documentation sections of the EMR Cons The only repeated "Con" I could find within the system is that there is No spell check feature on the narrative notes Review Source Response from Tebra April 22, 2026 We truly appreciate you taking the time to share your review! We are delighted to hear that you find Tebra's system intuitive and that the seamless data flow is enhancing your daily experience. We also value your constructive feedback regarding the lack of a spell check feature for narrative notes, and we have passed this along to our development team as we continue to refine and improve our platform. NE Ngozi E. PMHNP Mental Health Care Used the software for: 6-12 months ### "Great customer service agent." June 13, 2025 3.0 has been ok, it gets the job done. In my experience with Tebra’s customer service agents, I have never met anyone as excellent, empathetic, and passionate about getting the work done as \[sensitive content hidden\]. He called back on a Friday, even after his shift was over, and he stayed on to solve the pending problem, which he did due to his skills and patience. Throughout the call, he was patient and even solved another impromptu problem. He needs to be hired to train those other customer service agents. I had called some weeks ago for assistance with setting up my insurance portal. This agent spoke to me like I was a child; you could hear him puffing air as if he had somewhere to be. When I signed up to use Tebra, the trainer had a thick accent and was so impatient. Others were ready to pass the job on in a short while, especially if they couldn't solve it on the first try. Pros It's just like other EHRs, gets the job done. Once my contract is up, I am moving to another, so I can keep my overhead cost lower. Cons The cost, the upcharge/increase ever so often, you are already one of the most expensive anyway, EHR, you have a high cost for simple things that should be free, like an AI assistant. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) These options are cheaper and do the same job or more that does. Review Source Response from Tebra June 19, 2025 Thank you for sharing your feedback and for highlighting the exceptional service provided by our team member. We truly value your kind words about their dedication and patience. Regarding your concerns about cost and feature accessibility, we hear you. Pricing and service value are areas we continuously evaluate to best meet the needs of our customers. Your detailed input helps us identify opportunities for improvement, and we’re committed to enhancing both our offerings and overall experience. Thank you for being a part of Tebra. KS Karen S. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Director of Operations" May 27, 2025 5.0 I use several hours per day and it is one of the easiest EMRs I have used. It is relatively easy to teach new users the system Pros Ease of use. I find the system quick to respond and meets all of our needs. I would like to be able to scan lab results in the lab tab rather than in documents as we do not have interfaces. Cons I have no real complains but I would like to see a way to get profiles of users no longer associated with our clinic permanently deleted. Or removed from active profiles. Alternatives considered [Notepad++](https://www.capterra.com/p/185965/Notepad/) Reason for choosing Tebra Like the platform and the price works for our small practice Switched from [RPM Telco](https://www.capterra.com/p/199220/RPM-Telco/) Needed a system that was end user friendly Review Source Response from Tebra May 29, 2025 Thank you for sharing your positive experience with Tebra! We're thrilled to hear that you find the system easy to use and well-suited for your practice's needs. We appreciate your feedback about scanning lab results and managing profiles of former users, and we’ll be sure to share these suggestions with our team for future improvements. Your insights help us continue to enhance the platform and better support practices like yours. Thank you for being a valued customer! SR Suzanne R. Billing Coordinator Medical Practice Used the software for: Less than 6 months ### "I love working with Tebra!" October 29, 2025 5.0 Overall my experience with has been positive. I have only been using it for a few months and have found that the online support is extremely helpful, including screenshots, and most of the issues I have encountered are more due to my lack of knowledge than the product. Pros is so easy to use and the customer support is top notch. I can normally find answers to all of my questions in Tebra U. The few times I've had to call, the person I spoke with was patient, made sure they clearly understood my questions and walked me through everything I needed to know. Cons I don't like that I can't change the payer on a claim once it's been sent. Having to add new insurance as a secondary once it's been attached to a claim can sometimes be confusing. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) I was not a part of that decision but I believe the billing aspect was the determining factor. Review Source Response from Tebra November 7, 2025 Thanks for sharing your experience! We're so glad to hear you're finding Tebra easy to use and that our support team and Tebra University have been helpful. We also appreciate your feedback on updating payer information; we'll be sure to pass that along to our product team. CF Collette F. Provider Mental Health Care Used the software for: 6-12 months ### "Partnership that matters" February 16, 2026 5.0 This is so much more than value for the money, ease of record keeping and interface, or managing patient accounts and records. It is about support. It is about supporting the billing and payment roles that can be confusing at times especially if one is new to an EHR. The support that provides to its customers is beyond top notch, they have never waivered in exploring and networking to find an answer to a question or locating who has what is needed to solve a problem. Tebra has shown time and time again that they are a partner in our success. Tebra University as a support and training tool is invaluable and always available to help us navigate what is new to us. Thank you Tebra for partnering with us! Pros University, customer supports, easy use. There are so many things that are pros such as being able to use one program that meets all of our needs from patient records to billing, it's all there. Cons I know I should put something here but honestly there isn't anything that comes to mind. This program is so straight forward and well rounded to cover all areas of our practice that I can't think of anything other than maybe staying open a bit later than 4 pm. Review Source Response from Tebra February 24, 2026 We're thrilled to hear how Tebra has become such an integral part of your practice! Your kind words about our all-in-one platform, Tebra University, and especially our support team mean the world to us. We're committed to being true partners in your success, and it's wonderful to know that comes through in every interaction. We appreciate the feedback about our support hours and will take that into consideration as we continue improving. Thank you for trusting us with your practice! FG Freya G. Administrative Staff Hospital & Health Care Used the software for: Less than 6 months ### "A Streamlined Software for Practice Management" March 19, 2026 5.0 My experience with was great starting with the user friendly interface, navigating across different features with the software wasn't stressful although I needed some minimal training to do so at first. Overtime is I had a smooth run without any further training. Pros The presence of it easy interface that didn't require me to do much training before assessing it, as it provides essential tools like medical billing, patient scheduling and EHR in one place enabling easy workflow within my facility. it also enhance communication within my practice and helps keeps patient information organised. Cons It's not so obvious that you may need to learn about some certain features in the software before usage, features like Insurance details and claim and how coding workflow is handled, setting up permission and integration using . Review Source Response from Tebra March 24, 2026 We sincerely appreciate you taking the time to share your experience with Tebra. We are delighted to hear that our user-friendly platform is helping keep your patient information organized and your practice running smoothly. While we understand that mastering specific features like insurance claims, coding, and permissions requires a brief initial learning curve, it is wonderful to know that having scheduling, billing, and your EHR all in one place has ultimately provided your facility with seamless, integrated clinical workflows. MJ Mary J. Owner Administrator Medical Practice Used the software for: 2+ years ### "Unhappy customer" October 16, 2025 2.0 Unhappy with the experience, training was poor and assistance with issues is not as one would expect. Pros I am unsure that I could identify a positive function currently. If I had been asked this question a year ago the answer may have been different. Cons The customer service reps are off shore, you cannot speak to anyone in the US and the language barrier is a challenge. We lost data from our files only to find out they did not have a backup for our data. Their clearing house stops claims and never notifies you so the problem can be resolved. Review Source Response from Tebra October 17, 2025 Thank you for sharing your feedback, and we're truly sorry that your support needs were not met. We'd like to learn more about the data loss and claims issues, and we’d appreciate the opportunity to investigate that further. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. FD Fatima D. Back Support and Admin Staff Mental Health Care Used the software for: 2+ years ### ""Tebra: Simplifying Healthcare Operations with a Sleek, Easy-to-Use Interface"" October 29, 2025 5.0 Generally, the tool is very friendly user. The platform’s layout feels modern, and it’s designed with a focus on ease of use, reducing the time spent navigating through different features. Pros What I like most in it offers a clean, intuitive user interface, making it relatively easy for healthcare professionals to adapt to the platform. The dashboard is well-organized and provides a clear overview of important tasks and alerts, so you won’t be caught off guard by last-minute changes. Cons What do I like least is the Technical Issue. The Occasional system downtime or lag may disrupt workflows. And also the Dependence on vendor , we rely on ’s servers and support; if the company has issues, your operations might be affected. Review Source Response from Tebra November 7, 2025 Thank you so much for sharing your feedback! We’re thrilled to hear that you’re loving Tebra’s clean, intuitive, and easy-to-use interface. It’s fantastic to know that the well-organized dashboard is helping you stay on top of your tasks. We also truly appreciate your honesty about system performance. We’ve passed your comments along to our product team as we’re always striving to make the platform even better. JF Julia F. Not specifying Alternative Medicine Used the software for: 2+ years ### "DO NOT RECCOMEND " August 8, 2025 1.0 I would not recommend this software to others. Before bought out kareo the software was better. Its extremely frustrating and not very customizable. Pros Honestly i cant say much here. The only thing i can say is that i like that they send patients reminders for appointments but all software's do this. Cons Customer service is actually terrible and they make useless updates INSTEAD of listening to what their clients need/want. When you cancel appointments the calendar doesn't reflect the changes sometimes. When you schedule appointments they don't always get added to the calendar unless you keep trying. Also if you schedule a patient for more than 10 appointments at a time their is no easy way to see their upcoming appointments. you have to manually look at the calendar and find the scheduled appointments... Ter bible and frustrating and takes wayyy to much time away from the important things. Review Source Response from Tebra August 14, 2025 Thank you for sharing your feedback, and we're truly sorry to hear about your difficulties with scheduling. It sounds like you are experiencing an issue which requires further investigation. Your concerns are very important to us, and we’d appreciate the opportunity to work toward a resolution. Please reach out to our Customer Care team via the most recent email on your support case or by calling (866) 93-TEBRA. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you. ME Marcy E. Billing and Jack of all trades Medical Practice Used the software for: 2+ years ### "Tebra is easy to use for every position in the office. " August 28, 2025 5.0 Positive experience, I was skeptical when acquired Kareo but it has been great. I have seen so many improvements in the last 6-12 months. Pros is constantly adding features and listening to customers and making great up grades. I've been using Tebra(Kareo) for over 8 years and it just keeps getting better. The help is great, I can send a message to customer care and get the answers I need. When I call I get exceptional help also. I have done every job in our medical office with the exception of being a provider! Cons I started billing over 2 years ago and there is a learning curve but I have received a lot of support. Review Source Response from Tebra September 2, 2025 We're thrilled to hear about your positive experience over the past 8+ years! It's wonderful to know that you've seen the continuous improvements and feature additions we've been working on. We're so glad our customer care team has been able to provide you with the support you need, whether through messaging or phone calls. Your feedback about the billing learning curve is valuable - we understand it can be challenging initially, but we're pleased our support team could help you through it. Thank you for sticking with us through the transition and for recognizing the improvements we've made in recent months. NM Nicole M. Medical Administrative Assistant Mental Health Care Used the software for: Less than 6 months ### "Easy Patient Management System" October 29, 2025 4.0 is great. Obviously there are some minor issues and improvement suggestions that could be implemented but overall it's great. Pros The ease of use is amazing. Navigating through the system is fairly easy. Having message templates is also great as we save time on constructing emails and texts. Cons I gave it 1 star down for not having a "patient intake form" alert to reflect that the forms were sent and received back - instead you have to navigate all the way to engage to find out. Also, it would be great to be alerted if a new patient has clicked onto the patient intake form so we can track if they do intend on completing forms we've sent. Also, it would be great to be able to find patients using their cell phone number as we sometimes get call but struggle to make out what a patient's name and date of birth is. Review Source Response from Tebra November 6, 2025 Thank you so much for this thoughtful review! We're thrilled to hear that you're finding the system easy to navigate and that the message templates are saving you valuable time. We really appreciate you sharing those improvement suggestions around patient intake form alerts and phone number search functionality. These are exactly the kinds of insights that help us continue enhancing the platform, and we'll make sure our product team sees this feedback. We're so glad Tebra is working well for your practice overall! OA Ola A. Health Provider Mental Health Care Used the software for: 2+ years ### "Excellent EMR" August 26, 2025 5.0 My experience with has been excellent! The platform makes managing my practice smooth and efficient Pros The platform is excellent—it has everything I need to efficiently manage my business. The EMR system and telehealth features are versatile, user-friendly, and truly simplify my workflow.” Cons The desktop app for billing in could be improved, as it’s not very intuitive and can be difficult to understand Review Source Response from Tebra September 2, 2025 Thank you for the wonderful feedback! We're thrilled to hear that Tebra's EMR system and telehealth features are streamlining your workflow and making practice management more efficient for you. We truly appreciate you highlighting what's working well. Your point about the desktop billing app is valuable—we understand that intuitive design is crucial for daily operations, and we're always working to enhance the user experience across all our features. AS Amy S. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "How to make sure you look up the patient's name before starting a new patient profile." February 17, 2026 5.0 My overall experience was good. It is a lot to take in but it was explained so I could understand it better. Pros I loved that it had you do examples of what we are going over in session. It made it easier to understand. Cons The fact that it was time consuming and I hated the quiz at the end of each session. I am not a quiz person. Review Source Response from Tebra February 24, 2026 hanks so much for sharing your experience! We're thrilled that the hands-on examples helped make our training material more accessible and easier to grasp. We hear you on the time commitment and the end-of-session quizzes. Your feedback is valuable, and we're always looking at ways to improve the learning experience for everyone. We're pleased to know that overall, the content was presented in a way that worked for you! AC Aurora C. Owner Mental Health Care Used the software for: Less than 6 months ### "Complete satisfaction with the Tebra platform!" July 5, 2025 5.0 I feel the onboarding/training process is very supportive and informative. My overall experience is very positive, I feel very supported! Pros The platform looks very capable and well organized, trainings are readily available and informative. \[sensitive content hidden\] Yoo, my trainer, is very reliable and informative! Cons It's a complex platform, still learning it - but no cons. As much as I am trying to think of cons, I am not finding any. I am still learning the platform, however I am alone in my LLC and needing to attend to all the roles - this is by choice. Review Source Response from Tebra July 16, 2025 Thank you for your thoughtful feedback! We’re so pleased to hear that you’ve had a positive experience with the platform and found the training sessions supportive and informative. It’s great to know that Yoo has been a reliable resource for you. We truly value your recognition of our efforts and are delighted to be part of your learning process! LM Luis M. Psychiatry Health, Wellness and Fitness Used the software for: 1-2 years ### "Tebra is Fabulous " September 2, 2025 5.0 Excellent experiences overall. Every time I have an issue it gets resolved in timely manner. Love the professionalism and be able to talk to an US representative that knows the system Pros Customer services have been great. The product is easy to use, every time I have an issue and I call they provided an excellent customer services Cons I would like to see more mental health integrated such as more scales and diagnostics, would be nice to have it integrated with RXnotify Review Source Response from Tebra September 9, 2025 Thank you for the great feedback! It's wonderful to hear you've had an excellent experience with our customer service team and that you find the product easy to use. We appreciate your suggestions for more mental health integrations and a connection with RXnotify. Our product team is currently working on enhancements in some of the areas you mentioned, as we know how important they are to mental health providers. Thanks for taking the time to share your feedback, as it helps us improve. KW Kate W. Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Great app for telehealth medicine!" October 15, 2025 4.0 It took a few uses to get used to it but now it's very user friendly. Have only needed customer service once but they were SO helpful and really knowledgeable without a lot of fluff - definitely respectful of my time. Pros Overall easy to use and easy to bill. Patients find the video helpful and really reliable as long as there's a good internet/cellular connection. Cons I wish the app would let me send controlled substances, for on the go work, and I wish there was a voice dictation option Review Source Response from Tebra October 17, 2025 We're delighted to hear how user-friendly you've found the platform and that your patients appreciate the reliable video functionality! It's wonderful that our customer service team could provide the knowledgeable, efficient support you needed. We value your feedback about enhanced mobile app features - insights like these help guide our product development priorities. Thank you for taking the time to share your experience with us. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.