# Tebra Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Tebra Software - reviews, pricing plans, popular comparisons to other Medical Practice Management products and more. Source: https://www.capterra.com/p/129169/Tebra --- # Tebra Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tebra ## What is Tebra? Tebra’s medical practice management software offers an all-in-one solution to streamline the administrative and operational tasks of healthcare practices. From scheduling and billing to patient record management, Tebra’s platform integrates seamlessly with electronic health records (EHR) to enhance efficiency and improve patient care. Get paid faster, maximize reimbursements, and streamline billing. MPM helps practices manage workflows, reduce administrative burdens, and focus more on delivering quality patient care. Tebra’s user-friendly system supports practices of all sizes, optimizing daily operations. ## What is Tebra used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Recognitions Shortlist Overall rating Based on 1,368 user reviews Reviews sentiment Positive 74% Neutral 8% Negative 18% Pros & cons Intuitive and efficient navigation Comprehensive training resources Persistent software glitches Unreliable phone support experience Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Mental Health / 2026 - Physical Therapy / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Tebra alternatives Highest Rated [4.8 (515)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (709)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (367)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (649)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129169/Tebra/alternatives/) ## FAQs about Tebra Overview ### What problems does Tebra solve? Tebra solves slow onboarding, paper-heavy billing, fragmented patient records, and time lost checking eligibility, posting ERAs, tracking claims, and mailing statements manually. Small practices, billing teams, front-desk staff, providers, and credentialing teams benefit most from its easy setup, client access, integrated workflows, and anywhere access across devices. Answer based on 729 reviews Overview ### Which roles and teams benefit most from Tebra? Tebra is most used by practice owners, executives, and office or practice managers who oversee daily operations, scheduling, and patient communications. Billing teams use it to manage claims, payments, and revenue workflows, while physicians, nurse practitioners, and clinical staff rely on it for charting, documentation, and coordinating care delivery. Answer based on 1229 reviews Overview ### What company size and industries is Tebra built for? Tebra is built for independent practices, especially small businesses, which make up 97% of reviewers, with medical practices leading at 49%. It also serves hospital and health care organizations and health, wellness, and fitness providers, each representing 15%, while midsize and enterprise use remains limited at 2% and 1%. Answer based on 1368 reviews Features and Usability ### What are the key features of Tebra? Tebra includes core practice management features like appointment scheduling, patient management, EMR/EHR charting, and medical billing with claims processing. Differentiating capabilities include customizable templates, patient portal messaging, telemedicine, and reporting dashboards. Reviewers also frequently mention its billing workflows, documentation tools, scheduling, and accessible user interface. Answer based on 468 reviews Integrations ### Which third-party tools and platforms does Tebra integrate with? Tebra integrates with Kareo Billing, WebPT, Stripe, Microsoft Excel, and QuickBooks Online Advanced. Reviewer mentions center heavily on Kareo Billing, with additional connections noted for WebPT and Stripe. Official catalog data also points to Excel for reporting workflows and QuickBooks Online Advanced for accounting. Answer based on 639 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tebra? Tebra offers live online sessions, videos, and documentation, and reviewers often describe onboarding as supportive and easy to start. Front-desk staff, billers, and new users often become productive quickly, sometimes within days. Admins and teams handling billing setup, customization, or reporting usually need more time and follow-up training. Answer based on 265 reviews Getting Started and Support ### What customer support options does Tebra offer, and how do users rate the experience? Tebra offers email/help desk, a knowledge base, and phone support. Users often describe support as helpful, patient, and effective, with useful guides and timely responses. However, others report uneven experiences after onboarding, including long hold times, delayed ticket resolution, and inconsistent expertise, especially for billing and technical issues. Answer based on 468 reviews Security ### How does Tebra handle data security and access control? Tebra uses a secured web-based, cloud system with secure patient records, a HIPAA-approved telehealth platform, secure portals and messaging, user-level permissions, and protection against medication diversion and ransomware. Reviewers also note gaps: no built-in two-factor authentication, limited secure PDF sending, occasional login lockouts, and outages that restricted record access. Answer based on 25 reviews Billing ### How well does Tebra handle medical billing? Tebra handles everyday medical billing well for many small practices that want scheduling, claims, payments, and records in one system. Many users find billing efficient and easy to manage in-house, but some report a steeper learning curve, confusing claim rejections, reporting limits, and inconsistent support for more complex billing questions. Answer based on 386 reviews ## Who uses Tebra? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 113 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 113 reviews Health & Medical 48% Health & Medical 48% Administrative 34% Entrepreneurs/ Owners 5% Customer Services & Support 2% Others 10% Top industries Based on 113 reviews Medical Practice 42% Mental Health Care 20% Health, Wellness and Fitness 18% Hospital & Health Care 16% Other 4% ## Pros and Cons Intuitive and efficient navigation 93% positive reviews out of 347 Most reviewers indicate ease of use enables quick navigation, streamlining daily tasks and reducing training needs. Angelica C medical assistant, 2 - 10 employees. "The platform is very user-friendly and easy to navigate, which makes daily tasks much smoother and less time-consuming." Persistent software glitches 72% negative reviews out of 129 Most reviewers indicate bugs and issues disrupt workflow, with slow fixes and recurring unresolved technical problems. Eric B CEO, 51 - 200 employees. "We sometimes experience glitches in the software, which can cause some frustration with some of our staff." Comprehensive training resources 85% positive reviews out of 214 Most reviewers describe training and learning curve as manageable, citing helpful tutorials, responsive support, and accessible onboarding. Andrea L clinician, 1 employee. "There is both an online and support onboarding process, so I can watch videos and then meet virtually with my onboarding coach who answers any questions i have." Unreliable phone support experience 78% negative reviews out of 85 Most reviewers report phone support is slow, unresponsive, and often lacks knowledgeable assistance or timely resolutions. CHERYLE P Nurse practitioner, 1 employee. "My online booking stopped working, my picture dropped off and my title was incorrect out of nowhere. When I call daily they have no one that can help and tell me to wait for an email." Robust feature set 78% positive reviews out of 60 Most reviewers find features comprehensive, with useful options supporting diverse workflows and ongoing improvements. Cumbersome medication management 79% negative reviews out of 34 Most reviewers describe medication management as unreliable, with frequent prescription errors, workflow obstacles, and pharmacy communication failures. Anita A CMA, 11 - 50 employees. "medications cannot be listed in alphabetical order or update scripts when dose or directions change." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.4 (204) 69.61% of 204 reviewers that rated this feature as important or highly important Tebra offers safeguards to protect patient information and ensure HIPAA compliance, giving you confidence in data privacy. Reviewers appreciate the security measures, but some express concerns about access controls, lack of two-factor authentication, and privacy when outsourcing billing. Charting 3.7 (145) 62.76% of 145 reviewers that rated this feature as important or highly important Tebra helps you document patient encounters efficiently with templates and AI support. Reviewers indicate charting is user-friendly and quick once learned, though some mention navigation challenges, template limitations, and a lack of voice-to-text functionality. Patient Records Management 3.8 (124) 65.32% of 124 reviewers that rated this feature as important or highly important You can store, access, and print patient records from a single platform. Reviewers appreciate the centralized access and ease of printing, but some find exporting records cumbersome, navigation difficult after multiple visits, and note occasional system errors. Appointment Scheduling 3.8 (107) 55.14% of 107 reviewers that rated this feature as important or highly important With this capability, you can easily create, adjust, and confirm appointments. Users think scheduling is generally straightforward and flexible, but some report interface inefficiencies, lag, and occasional errors like disappearing appointments or reminder issues. Medical Billing 3.4 (94) 68.09% of 94 reviewers that rated this feature as important or highly important This aspect allows you to manage claims, payments, and billing codes in one place. Some users say the billing tools are comprehensive and support is helpful, but others report confusing processes, slow responses, and integration issues with insurance enrollments. Claims Management 3.6 (112) 66.07% of 112 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Tebra 105 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling With this capability, you can easily create, adjust, and confirm appointments. Users think scheduling is generally straightforward and flexible, but some report interface inefficiencies, lag, and occasional errors like disappearing appointments or reminder issues. Creation, administration, and evaluation of assessments or tests Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Tebra helps you document patient encounters efficiently with templates and AI support. Reviewers indicate charting is user-friendly and quick once learned, though some mention navigation challenges, template limitations, and a lack of voice-to-text functionality. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Record and organize clinical notes and progress notes for each patient after interaction with a physician Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Alter the layout and content of dashboards Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Process of automatically notifying clients when payments fail to ensure invoices are paid Transmit prescriptions to pharmacies electronically Transfer of data from one computer system to another Electronically collect payments for goods or services Create and securely store digital patient records Database of frequently used, popular workout routines Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Serves chiropractic practices Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Designed specifically for physical therapy practices Intended to be used by podiatrists Determine clinically appropriate and cost-effective medications and therapies for patients Compliant with healthcare rules and regulations around the world Tebra offers safeguards to protect patient information and ensure HIPAA compliance, giving you confidence in data privacy. Reviewers appreciate the security measures, but some express concerns about access controls, lack of two-factor authentication, and privacy when outsourcing billing. Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Checking eligibility of patients for different insurance claims Activities related to the initial admission of a charge into the organization's care Store and view prior invoices for each account/client Receive lab results electronically Ability to chat online in real time This aspect allows you to manage claims, payments, and billing codes in one place. Some users say the billing tools are comprehensive and support is helpful, but others report confusing processes, slow responses, and integration issues with insurance enrollments. Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Track and monitor patient no-show rates Track and organize on-call shifts Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Track and organize online shifts In-person, onsite registration Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. You can store, access, and print patient records from a single platform. Reviewers appreciate the centralized access and ease of printing, but some find exporting records cumbersome, navigation difficult after multiple visits, and note occasional system errors. Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Track and organize physician schedules and pertinent information Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Enables medical providers and/or patients to electronically renew existing prescriptions Customizable notes that help healthcare professionals document and track patient progress Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Document insurance payer providing an explanation of benefits (EOB). Remotely create and access treatment plans tailored to individual patients based on symptoms View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Set a time to generate routine reports automatically Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Check-in and out via a mobile device or kiosk Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Meet with patients remotely Create treatment plans that document interventions and outcomes to track patient progress Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Get Advice We can help you find the software with the features you need. Features 3.8 (1,289) 3.8 Based on 1,289 reviews ## Pricing Value for money 3.6 (995) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/129169/Tebra/pricing/) Value for money 3.6 (995) 3.6 Based on 995 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (1285) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (1,285) 3.7 Based on 1,285 reviews ## User reviews Overall rating 3.9 Based on 1,368 reviews Filter by rating 5(668) 4(330) 3(123) 2(81) 1(166) Mentioned topic Sorted by most recent EN Elizabeth N. CEO Health, Wellness and Fitness ### "Run Away!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 3, 2026 I would rather eat shattered glass with a cup of milk and believe I would feel great, then deal with customer support! Pros Basic function... Nothing special. Just gets your front point A to point B, other than that, nothing special. Cons HORRIBLE CUSTOMER SERVICE!!!!! I got locked out of the software. I informed rep that I am the owner, verified credentials and he could not help for a basic password reset. He said that as a "Level 1" customer support rep, he couldn't help. Asked for a supervisor and instead of meeting a customer's needs, or even him going to "Level 2" for assistance, he said that no one would or could help solve- even up to IT development. Basic functions of password resets or unlocking accounts should be basic, entry level skills that can be fixed. If not, then why does your customer support even exist? I would rather hand write CMS 1500 forms with a quill pen and by candlelight then use your customer support. Switched from [SmartCloud Connect](https://www.capterra.com/p/236343/SmartCloud-Connect/) Software sunset- had to make the switch. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Tebra It was more costly but the software is great- now wish I would of! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2026 We're truly sorry to hear about your experience—this is not the level of service we hold ourselves to, and we completely understand your frustration. Protecting both the security and accessibility of your data is a top priority for us, and we recognize that being locked out of the software with no clear path to resolution is unacceptable. A member of our team will be reaching out to you directly to get this resolved as quickly as possible. We appreciate your patience and are committed to making this right. DD Debbie D. Director Medical Practice ### "Love Tebra!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 Overall positive. We've been billing off the Tebra platform for 10 years, Tebra University is great when we add new staff members. Pros Cost effective, great support. Love that it integrates with various EMRs. Its quite easy to use and intuitive for new staff. Cons Some reports are a little challenging; There are times when I have tried to get some data via the excel add-in and its just not quite right. Switched from [ClinixPM](https://www.capterra.com/p/11476/ClinixPM/) cost and web-based versus server based product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Anu R. APRN Biotechnology ### "Tebra review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2026 Overall, my experience has been a positive one. I don't really have many complaints and found it easy to get up and running in Tebra. The program is generally user friendly. Pros I like that the chart is generally user friendly. I like being able to open up my patient chart and being able to open up the note and documents in separate windows so that I can continue to type while I'm in split screen mode. Cons There's little that I don't like about Tebra. When I open a new note and I pull down the drop down menu to open my template, I wish I could customize it so that I only get the 3-4 templates that I typically use, rather than getting a list including physical therapy note, therapist note etc. none of which I'll ever use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CD Cheryl D. Receptionist Individual & Family Services ### "Helping Us, Help Others" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2026 My experience with Tebra has been great. I'll trying to learn each of the steps in the video to make the flow of checking in and out each patients run smoothly. Pros Try combining all patient's information to come up on screen not having to go to different tabs would speed up the process of verifying patients including insurance information. Cons Everything is very much needed to learn is being provided. There's is nothing that I don't like. It's very important to learn the information and utilize it to help with the flow of the day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PL Paul L. PMHNP Mental Health Care ### "Review by a happy customer (not a robot or Tebra employee)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Overall, I am extremely satisfied with Tebra. I am glad I gave them a chance. I almost cancelled my appointment with the sales representative, \[sensitive content hidden\] but I am so glad that I didn't. If I had cancelled my meeting with \[sensitive content hidden\] I probably would have saved a few bucks (but not much; Tebra is priced much more competitively than some EHRs I looked at) trying to adapt an EHR meant for therapists to a psych med management practice. Pros Everything! I'm serious. My first contact with Tebra was through their sales representative, \[sensitive content hidden\] who showed me all Tebra had to offer. \[sensitive content hidden\] was interested in helping me and my practice, but wasn't pushy. The onboarding experience has been wonderful! My onboarding specialist, \[sensitive content hidden\] , has been so helpful and responsive to my needs. The onboarding modules in Tebra University are VERY thorough. I have used other EHRs, and their onboarding processes don't even compare. Cons I've had a few small issues with my settings and have had to submit some help tickets for technical support, but nothing major. Tebra's IT department has been remarkably responsive and helpful with resolving these minor issues. The template customization seems to have a bit of a learning curve, but it is definitely manageable. I'm sure I will get better with it over time, it just isn't what I would call "user-friendly." That being said, please don't take it away! Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I felt like they were made more for therapists, and I was trying to adapt my practice to work with a system that it wasn't really designed for. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) [ICANotes](https://www.capterra.com/p/17102/ICANotes/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reasons for choosing Tebra The alternatives either didn't have what I was looking for, or they were too expensive. Simple Practice was closest, and I'm sure I could make it work, but I prefer Tebra because it feels more like it adapts to me rather than me adapting to it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2026 Thank you so much for taking the time to share such a detailed and positive review! We are absolutely thrilled to hear that you are extremely satisfied with Tebra. It is wonderful to know that our sales and onboarding teams provided a supportive, pressure-free experience, and that Tebra University has been a valuable resource for you. We also appreciate your honest feedback regarding the template customization. While there is a slight learning curve, we are glad to hear it is manageable and that our customer care team has been responsive to your needs. Most importantly, we love that Tebra feels like it adapts to your psych med management practice, rather than the other way around. Thank you for giving us a chance and trusting Tebra with your practice! JA Jennifer A. Owner Mental Health Care ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Pros I have been with Kareo/Tebra since 2019 and have loved the service they provide. It is easy to learn and easy to use. The customer service is always there! The tools are great! Cons Honestly, there is not much I don't like. Last year there was an annual fee added on and that was disappointing because it was for a service I do not use, and there was a lot of back and forth to get it resolved. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Office Ally became cumbersome when billing multiple providers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 10, 2026 Thank you so much for being with us since 2019! We're thrilled to hear you've found Tebra easy to use and that our customer service and tools have hit the mark. We're sorry about the frustration around the annual fee—that back and forth was far from the experience we want for you, and we appreciate your patience while getting it resolved. It means a lot to have you as part of our community, and we look forward to continuing to support your practice for years to come! Marina P. CEO Mental Health Care ### "Significant Operational Challenges and Lack of Accountability" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 14, 2026 As the CEO of a behavioral health organization, our overall experience with Tebra was extremely disappointing and operationally disruptive. While every healthcare technology platform may experience occasional challenges, what became most concerning was the repeated pattern of unresolved issues, poor communication, instability within workflows, and lack of meaningful accountability when serious concerns were escalated. The impact on our organization was substantial financially, operationally, and emotionally for our staff. At times, the instability and lack of support created major strain within a healthcare environment where continuity, efficiency, and patient trust are critical. What ultimately led us to leave the platform was not a single issue, but the cumulative effect of repeated operational problems combined with the inability to obtain consistent, effective support and leadership engagement. Based on our experience, I would not choose to partner with this organization again. Pros Initially, Tebra presented itself as an all-in-one platform with appealing promises around practice management, EHR functionality, billing integration, and operational efficiency for healthcare organizations. The concept of having multiple systems integrated under one platform was attractive during the evaluation process. Cons Our organization experienced ongoing workflow instability, lagging systems, unreliable reporting between EHR and billing functions, and repeated communication and support failures. Support often lacked continuity and timely follow-through, making issue resolution extremely difficult. We also experienced significant operational strain related to platform reliability, account management, and post-transition communication. Leadership escalation efforts did not result in meaningful resolution or accountability. Switched from [Ritten](https://www.capterra.com/p/276907/Ritten/) We made the switch because we were no longer able to sit back and work with Tebra's broken systems. I almost lost two employees because they refused to work in this platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2026 Thank you for sharing this detailed feedback. We deeply regret that our products and services did not meet your expectations, and that the efforts of our customer care and leadership teams fell short of the outcome you needed. While we're glad we were able to resolve your recent billing issue, we sincerely apologize for the difficulty you endured in addressing it. If you would like further assistance with any other open issues, please don't hesitate to reach out. AT Anna T. Credentialing Specialist Health, Wellness and Fitness ### "Not very good" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 15, 2026 Pros I liked how you can choose which client you wanted when you signed in right away and your providers are all listed right there with their info Cons It’s not very user friendly, it’s very finicky and isn’t very forgiving if you press a wrong button. Only management can clean up “mistakes”. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2026 Thank you so much for taking the time to share this detailed feedback. We are thrilled that you enjoy the convenience of selecting clients right at sign-in and having provider information easily accessible. We also completely understand your frustration regarding the system feeling finicky and the difficulty of correcting mistakes without management's help. Your feedback is important to us as we continuously work to make the platform more forgiving and intuitive. RC Roy C. Behavioral Therapist Mental Health Care ### "My Honest Summation of Tebra" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 Overall the training is thorough. Training with no prior experience owing my EHR is a pleasurable onboarding experience with few delays. Pros Training is thorough and consistent. Ease of use once you have completed the training makes the process bearable. . Cons Going through the verification for SMS was a hinderance. Aliso the cost could be more affordable for a first starter. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2026 We greatly appreciate you taking the time to share your onboarding experience with us. It's wonderful to hear that our training was thorough and made using the system a smooth and pleasurable process for you. Your honest feedback regarding the SMS verification steps and the pricing for beginners is also incredibly valuable, as it helps us understand where we can continuously improve the experience for new customers. SC Stacey C. Nurse Practitioner Medical Practice ### "Tebra EMR for small rural practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2026 Great experience getting setup and with onboarding. The manager was patient with me as I navigated the system. Great videos and opportunities for live training. Pros Onboarding manager was extremely patient and helpful! Great experience and easy to use. Tebra is a total package EMR to help with billing and payments and patient management for an affordable price! Excited to get started with patients! Cons No cons at the present! So far satisfied with Tebra EMR for patient records, appointment setup and billing and payments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2026 Thanks for taking the time to share such wonderful feedback! We are thrilled that your onboarding manager provided a patient and helpful experience to get you set up. It is fantastic to hear that our training resources and the complete package of patient management and billing tools are hitting the mark for you. Wishing you great success as you start seeing patients! [View all Reviews](https://www.capterra.com/p/129169/Tebra/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs Tebra](https://www.capterra.com/compare/129169-136876/Tebra-vs-Pediatric-Therapy-EMR)[Carepatron vs Tebra](https://www.capterra.com/compare/129169-195467/Tebra-vs-Care-Patron)[Jane vs Tebra](https://www.capterra.com/compare/129169-178984/Tebra-vs-Jane-App)[Alleva vs Tebra](https://www.capterra.com/compare/129169-180899/Tebra-vs-Alleva)[ModMed vs Tebra](https://www.capterra.com/compare/124590-129169/EMA-vs-Tebra)[AestheticsPro vs Tebra](https://www.capterra.com/compare/93446-129169/AestheticsPro-vs-Tebra)[Epic vs Tebra](https://www.capterra.com/compare/122278-129169/EpicCare-EMR-vs-Tebra)[ChiroTouch vs Tebra](https://www.capterra.com/compare/48210-129169/ChiroTouch-vs-Tebra)[ClinicSense vs Tebra](https://www.capterra.com/compare/129169-178722/Tebra-vs-ClinicSense)[EHRYourWay vs Tebra](https://www.capterra.com/compare/118789-129169/EHR-YOUR-WAY-vs-Tebra) [athenaOne vs Tebra](https://www.capterra.com/compare/98735-129169/athenaOne-vs-Tebra)[NextGen Office vs Tebra](https://www.capterra.com/compare/31268-129169/NextGen-Ambulatory-EHR-vs-Tebra)[TherapyNotes, LLC vs Tebra](https://www.capterra.com/compare/118981-129169/TherapyNotes-com-vs-Tebra)[DrChrono vs Tebra](https://www.capterra.com/compare/89392-129169/drchrono-Practice-Management-vs-Tebra)[Pabau vs Tebra](https://www.capterra.com/compare/129169-140062/Tebra-vs-Pabau-CRM)[ChiroFusion vs Tebra](https://www.capterra.com/compare/129169-142407/Tebra-vs-ChiroFusion-Complete-Practice-Management)[SimplePractice vs Tebra](https://www.capterra.com/compare/129169-130710/Tebra-vs-SimplePractice)[RXNT vs Tebra](https://www.capterra.com/compare/110018-129169/rxnt-vs-Tebra)[Qualifacts Insync vs Tebra](https://www.capterra.com/compare/129169-144484/Tebra-vs-InSync-EMR)[DocVilla vs Tebra](https://www.capterra.com/compare/129169-203619/Tebra-vs-DocVilla)