# Microcall Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Microcall Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/128915/Microcall --- # Microcall Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Microcall ## What is Microcall? Microcall is a specialized call center solution designed to complement a full-service call center deployment. Microcall handles call queue groups who take important incoming calls, but the employees are not a call center agent. Microcall provides real time and historical analytics to evaluate the performance of individuals and groups taking incoming calls. This essential visibility provides a lower cost alternative to a full-service call center. It is ideal for any call queue or hunt group in an organization outside the full-service call center. In addition, Microcall can provide visibility on calls transferred outside the call center to other groups. Companies often have to choose between a full service, high-cost call center solution or nothing. Microcall provides the alternative which is detailed incoming call visibility (historical and real time) at a fraction of the cost of a full-service call center solution. ## What is Microcall used for? [Call Accounting](https://www.capterra.com/call-accounting-software/)[Data Collection](https://www.capterra.com/data-collection-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Microcall alternatives Highest Rated [Phonexa](https://www.capterra.com/p/156125/Phonexa/) [5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/) Starting price $500.00 Per User, Per Month [Learn More](https://www.capterra.com/p/156125/Phonexa/) [4.7 (19)](https://www.capterra.com/p/156756/Funnel/reviews/) Starting price $120.00 Per User, Per Month [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing [4.4 (360)](https://www.capterra.com/p/129749/Zoho-Analytics/reviews/) Starting price $30.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/128915/Microcall/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Caller ID 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Monitoring 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Duration 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Inbound Reporting 4.8 (4) 150.00% of 4 reviewers that rated this feature as important or highly important Track and monitor incoming call statistics Outbound Reporting 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track and monitor outgoing call statistics Who Answered Log 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Track calls answered by employees Microcall 85 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems One-off queries made on an as-needed basis Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Billing for voice services Report incoming and outgoing calls for specific extensions Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Identify the number and contact information of a caller before answering the phone Monitor service demand and performance to plan for adequate resources that meet business needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Provides a channel for team members to share media files, communicate, and work together Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Analyze and calculate business costs Process to track, record, and analyze expenses that occurred over the entire duration of a given project Add customized logos and colors to align with company branding Alter the layout and content of dashboards Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Collect, process and structure data from multiple sources for further analysis Merge data from multiple sources to a single data set Process of gathering, measuring, and analyzing accurate data Connect to big data sources Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Supports common databases such as MySQL and Oracle Automatically send mass notifications or alerts for any emergency or crisis Generate reports to assess the financial performance of an organization Identify and prevent suspicious activity Track and monitor incoming call statistics Various components within a system including buttons, clickable icons, hover effects, and more Edit and personalize data view as needed Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Tracking the status of previously identified performance measurements Track and organize the number of licenses available to the organization Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Allows users to manage data from a number of sources Online Analytical Processing technology for performing high-speed complex queries or multidimensional analysis on large volumes of data Track and monitor outgoing call statistics Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Share dashboard screen within private user groups Publish dashboard publicly on various platforms Share pre-configured sets of data organized and presented in a specific manner with the organization Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Generate reports on your own without IT involvement Set and monitor service level agreements to ensure timely response and resolution Display aggregated data points on one page for a bird's eye view assessment Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Manage calls that were missed or not attended Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Track calls answered by employees An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.8 (16) ### Starting price Free trial available Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.6 Based on 18 reviews Filter by rating 5(12) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent EC Emma C. Plant and Quality Manager Mechanical or Industrial Engineering ### "Supports our capacity planning by providing evidence" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2025 Pros Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. Cons A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA OMAR A. Senior Professor Higher Education ### "Optimise performance of the voice networks through analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2025 Pros I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. Cons I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Lyneta G. Insurance Advisor Insurance ### "Great product, good value!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2024 Easy to use - and provides the services required Pros Good Features - and analyzes the calls very well! Cons A trail option would have been nice so it could be tested to see if it suited our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Mercy M. Account Executive Automotive ### "MICROCALL REVIEW FOR ALL IT IS B.O.A.T " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2024 Pros I like the fact it supports a vast range of platforms Microcall is a very easy to deploy tool either locally or in the cloud It is simple to use Cons Nothing comes to my mind that i can state as a dislike Switched from [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP David P. Communications System Manager Government Administration ### "Basic review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 30, 2023 The over all experience has been great. Good support when needed. Training provided when requested. Pros Being able to track calls cradle to grave. And see all aspects of the call Cons The user interface is not easy to navigate sometime to get the report you need Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LK Larry K. Network Administrator Automotive ### "Good Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 30, 2023 The Customer Service and Support is really outstanding. Pros We like the reporting features and schedules. and Customer Service Cons We don't like to current website version of Microcall. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Luis M. Supervisor Telecommunications ### "Great service and Great program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 21, 2023 Overall very happy and would recommend to any company looking to add a form of call accounting. Pros Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business. Very happy with them. Cons I like everything. I don't really see any negative about this company. Even installing the program is pretty easy. Reasons for choosing Microcall Microcall just made sense. Easy to use and knowledgeable technicians that provide great customer service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG James G. Service Management Coordinator Food & Beverages ### "Microcall Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 I've used Microcall for over 20 years and I wouldn't consider utilizing another product. Pros Ease of use and the amazing Tech Support when assistance is required Cons Sometimes creating a custom report can be a bit of a challenge. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SG Shelly G. Telecommunications Specialist Hospital & Health Care ### "Microcall Support is Amazing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 Microcall's support is amazing! The product works as expected. We have zero down time and it's so flexible. We are looking at a different phone system and it's never an issue wondering if Micrcall would work, it's so flexible it works on so many platforms. They are always improving their product which is good. Pros I like Microcall's support. They all are VERY knowledgeable about the product and every time I call in, they resolve my issue. So many times, I dread calling support for help, but never with Microcall support. They are AWESOME!!! Cons Absolutely nothing. It's an all around great product. Reasons for choosing Microcall We've had Microcall for over 20 years. It's been a great product. It was here when I started 18 years ago and we have never looked to change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KR Kenney R. Telecommunications Administrator Education Management ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2023 Pros Microcall is a leader in the in the call accounting industry. An easy to use product, and customer support that is second to none. Cons Microcall is a leader in the in the call accounting industry, and I can't think of anything I'm unhappy about with this product. Reasons for choosing Microcall In 1983 when we purchased Microcall there were no other call accounting products available. 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