# Hero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hero the right Classroom Management solution for you? Explore 135 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/128619/Hero/reviews --- Hero 4.6 (135) [View alternatives](https://www.capterra.com/p/128619/Hero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hero Ease of use 4.5 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 135 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James H. Teacher Education Management Used the software for: 1-2 years ### "An unbelievable change in tardies and school atmosphere in the minutes after the tardy bell." December 14, 2017 4.0 Pros global tracking of positive and negative behaviors. being able to have students "spend" their points for rewards at the hero store. being able to use an app to scan student ID's (apple and android). Cons I guess the biggest downfall really is the lag time I sometimes get when trying to record points for my students. Also, it seems like it takes just one click too many to record the points. Review Source AG Ashley G. Teacher Education Management Used the software for: Less than 6 months ### "Works well with mandatory non optional implementation. " November 23, 2025 4.0 It was great while it lasted, unfortunately not all teachers made the jump and gave it a fair shake, they preferred their individual incentive plan and a less modern approach of a physical attendance book and so we went back to doing our own things for behavior tracking as well as attendance. My go to became Class Dojo. Pros I love the ability to track attendance, tarries, and behaviors all in one place that the school, students, and families can see. I found it convenient for myself and families. Cons It’s designed more for the entire school to get on board with as opposed to individual classrooms and when dealing with some teachers stuck in their ways it becomes a difficult transition. I personally loved it but not everyone was ready to change their personal practices. Switched from [ClassDojo](https://www.capterra.com/p/124446/ClassDojo/) The school wanted to try it out. We gave it a shot and then made an in informed decision as a group. Review Source JS Jennifer S. Teacher Writing and Editing Used the software for: 1-2 years ### "HERO Review " March 15, 2019 3.0 Pros HERO is allows our school to track tardies and positive behaviors. The students are parents are able to create a log in to track the students' behaviors. Cons HERO does not allow teachers to take attendance or track grades. This is another system for teachers to use to keep track of information. It is an overpriced system that could be reduced to handing out cheap tickets in the hallways. Review Source Terrence W. Assistant Principal Used the software for: 1-2 years ### "Hero K12 has been amazing since we've rolled it out at LMS. Teachers, students and parents love it." December 13, 2017 5.0 Positive school behavior is catching on and students are doing better. Pros I enjoy the positive behavior reporting. Students are now able to find rewards for their hardwork. Additionally, staff can use the software to review their students behavior. Cons I wish we were about to track incidents more efficiently. I also do not like what the handheld offer.... the use of your smartphone is more practical. Review Source VR Verified Reviewer Math teacher / STC Education Management Used the software for: 1-2 years ### "As a Teacher" October 4, 2018 5.0 Students are wearing school gear, coming to class on time, just doing the right thing to get points and it makes others want them too. Pros The program is very easy to use. I am liking the new features to give students multiple points that they are doing in the class. Cons Not being able to create my own class for enrichment class I have look up each student to give them points. Review Source VR Verified Reviewer Technology Teacher Education Management Used the software for: 6-12 months ### "My experience has been great for the most part. " May 7, 2018 4.0 Classroom management and control over student incentives Pros I like the ability it gives me to control my class with incentives. Having the ability to award points to the students that come in early to get their work started is a major likable feature. Cons I don't like the fact that it doesn't allow you to choose the amount of points to award or deduct. There are times when I would like to reward students 50 points at once and that option is not available. Review Source VR Verified Reviewer Adjunct Professor Higher Education Used the software for: 1-2 years ### "Positive and helpful!" May 10, 2018 4.0 Pros Well organized and easy to use once you learn it. A good way to reward students as well as document discipline issues. Cons Not sure if all our discipline issues get addressed even though we document them. That isn't a software issue, more of a school issue. Review Source Brittany B. ELA Teacher Used the software for: Less than 6 months ### "Easy to use and works well within the classroom." December 12, 2017 5.0 Pros I love how it has the capability to be customized by administration and tailor it to the student population within your school. Currently my school focuses on the positive students are doing within the school and classroom vs. the negative. Aesthetically it is nice to look at, user friendly, and holds students accountable. Cons One thing I like the least about this software is that I would like access to be able to contact parents through HERO, which is a feature. Unfortunately that is more on the administrative side vs. the program side. There really aren't any flaws I have discovered so far and I truly love using the software as a form of classroom management and rewarding students. Review Source CO Caitlin O. Teacher Education Management Used the software for: 1-2 years ### "Hero" March 20, 2019 4.0 Pros I like that I can track so many behaviors (both positive and negative-tardy). I also like that when I track the behavior of a student, I can see what behavioral step they are on. The student search function is also handy. It's nice to be able to find students throughout the entire school. Cons It takes you through a lot of steps to mark a behavior. Review Source jW james W. teacher Education Management Used the software for: 2+ years ### "Hero" October 3, 2018 5.0 Pros it allows teachers to reward and challenge students to improve their behavior Cons no complaints yet, i haven't had any issues that have been a problem Review Source JI Jamila I. teacher Education Management Used the software for: 2+ years ### "wonderful" May 9, 2018 5.0 The benefits inlcude positive feedback, rewards, and motivation for the students. Pros What I like most about the site is it makes it easy for me to complete my challenges in order to get the free stuff. It also allows me to give positive feedback to my students. I like the fact that the software makes it convienient. The school is able to implement a program that is helpful for students and the staff. The principal is able to take time to give positive feedback to the students as well. The students are able to gain stuff for behaving in school. It's difficult to always focus on teh negative in the school. The software allows me to focus on the positivie. Cons There isn't anything I don't like about the software. The software has been easy to work and very manageable to the school. The software makes it easy for teachers, administrators, parents, and students to see thier progress. It may be easier if the software wasn't just a browser, but also an app that can be easily accessed. The app can be easily accessible on the computer, cellphone, or any other smart device. Review Source SM Scot M. Teacher Used the software for: 6-12 months ### "I use Hero in my classroom every day. Students earn Hero points for meeting classroom expectations." May 10, 2018 4.0 My school has seen major reductions in tardies and increases in positive behavior. I use Hero to motivate my students to follow my classroom procedures, to do well on tests and quizzes, and to do the little extra things that help everyone to get along as a group. Pros Hero has provided my school with a mechanism to incentivize positive behavior by students. The culture change has been dramatic. Our tardies are way down and our students look for ways to do the right thing. The combination of web access and a mobile app makes Hero convenient to use in the classroom. Cons The user interface on the website is not very efficient. The alphabetical listing in rows instead of columns makes it slow and inconvenient to find student names. The need to enter information on three separate pages, each of which is often slow to load, makes it time-consuming to enter points. Review Source JM Jolene M. SDC ELA teacher Education Management Used the software for: 2+ years ### "HERO" June 28, 2019 5.0 Pros This software provides users with an effective way of tracking student behaviors and reviewing the results to determine where and how changes need to be made. Cons The software does run slow sometimes, however, this also depends on the amount of people using the program at the same time. Review Source SN Sitembiso N. teacher Used the software for: 1-2 years ### "Hero is easy to use and allows the user to be specific about what the hero points are for. " December 11, 2017 5.0 Hero enables easy classroom management. Students tend to exhibit positive behaviors because the point-system is a reinforcer of positive behaviors while reducing unwanted behaviors. Inadvertently, hero enables the inculcation of positive interactions among students and adults, and the development of social skills necessary for students to function as responsible citizens both locally and globally. Pros I like that I can target specific behavior by rewarding positive behaviors through a point system. Cons I can not give the points in retrospect. At the end of the day, if I did not get time to award the points, I cannot go back to do so. Review Source MM Manuela M. Teacher Education Management Used the software for: 6-12 months ### "The system that all have access to is easy to use and award points but accessing data our way hard" May 8, 2018 4.0 Pros I like that the program allows us to provide staff with parameters while still allowing us the flexibility to let them individualize according to their needs and desires. Cons I don't like that it is currently not compatible with our Aeries because it would facilitate data recording and allow us to focus on the positive aspects that Hero allows for. I also would like it if we were able to access usage data in a percentile format i.e. we have staff with smaller number of students they see per day compared to others and awarding points each period but when I run report, their numbers are significantly smaller because it is based on total points awarded NOT percentile of points awarded . Review Source MC Melinda C. Teacher E-Learning Used the software for: 2+ years ### "Good Program" February 26, 2019 5.0 Pros I like the ease of using it. It makes it easier to give students positive reinforcement Cons Not being able to do incidents on it or how it doesn't connect to PowerSchool Review Source JL John L. Teacher Education Management Used the software for: 2+ years ### "I love HERO program and software. I use it daily for my students' behavior." December 19, 2017 5.0 I enjoy tracking my students on a daily basis and sharing it with them for future celebrations and behavior reinforcement. Pros I like the easy access at any time during my school day and the ability to see my students' points as they increase and share that with them. Cons Very rarely, but sometimes there is a lag or it does not work. Very rarely. Other than that, it's great. Review Source AS Aimee S. Media Specialist Used the software for: 1-2 years ### "HERO is used as positive reinforcment." May 7, 2018 5.0 Pros Students are motivated to do the right thing. Students will come on time to class, behave, and help others. Cons Sometimes the system has glitches. It wont update with our system, so some students who have left are still on the roster and new students haven't been added yet. Review Source LH Lacy H. ESE Teacher Used the software for: 1-2 years ### "Hero is a simple and fun way to increase positive behaviors in students." July 20, 2017 5.0 School behaviors and culture improved. The students loved earning rewards for positive behaviors rather than strictly negative consequences. Pros The program is an easy to use tracking system. The features and functionality are simple. The website and customer support are awesome! Cons If you are not specifically tied to a class, (e.g. resource teacher, school counselor, admin) it can be time-consuming to search for students, especially if you want to award a bulk number of points. Review Source CV Carla V. Teacher of English Used the software for: 1-2 years ### "Hero is easy to use and students respond to the positive reinforcement. " December 12, 2017 5.0 There are many benefits to this application. If I had to select only a couple it would be the ease of use and the positive impact it has on students. Pros When it comes to the software, I like the ease of use. Students also able to view their progress and central detentions. Cons There really isn't anything I do not like about the software. If I could modify anything it would be the ability to retract a central if I accidentally gave one. Review Source RM RoseMarie M. Teacher Used the software for: 6-12 months ### "Easy, fun, and helps my students get rewarded for the positives!" May 8, 2018 5.0 Pros I love that this software allows me to reward ALL students who are doing the right thing. It also helps me motivate and encourage students to change behaviors and see immediate rewards from their changes. I also love that it is a school-wide program, every teacher can use it and it helps build student buy-in. Cons I wish there was a way to spend points in the classroom easier. I want to let my students get rewards weekly by spending their hard-earned points. As of now, there is not this functionality available to classroom teachers. Review Source JA Jessica A. Teacher Used the software for: 2+ years ### "Easy to learn, Useful product" July 18, 2017 4.0 Pros Automatic data collection between all teachers and subjects over specific events (both good and bad) Cons Limited functionality- adding notes/explanation, limited reports generation, limited control over consequences, etc Review Source JD JoJo D. School Counselor Education Management Used the software for: 1-2 years ### "Hero at Highlands" February 25, 2019 5.0 Pros The ease of monitoring the great things are students are doing. Cons Sometimes my phone will act up or the wifi isn't great so I may have troubles logging on Review Source ET Elizabeth T. Director of Creative Writing Education Management Used the software for: 2+ years ### "HERO Creates Consistency" July 16, 2019 5.0 Pros I love HERO because I can get a complete and accurate view of a student. The program streamlined communication and helps reward students to for awesome behavior. Cons The app is great and I love having it on my phone, however it takes a minute to clear and search for many students. This is easier done on the website. Review Source TH Tina H. Teacher Education Management Used the software for: 1-2 years ### "HERO Review" October 24, 2018 5.0 It has been a positive experience but the school has to do their part also. If we weren't offering incentives to the students there would be no buy in. Pros easy for students to see their progress if they use the app Cons If I go too long without using it during the day (break or PLC) it locks up and i have to log and and log back in to use it. Review Source Similar Products Featured