# Hotel Perfect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hotel Perfect Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/127941/Hotel-Perfect --- # Hotel Perfect Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Hotel Perfect ## What is Hotel Perfect? Supplying Hotel Management Software to hospitality businesses; Cloud PMS, Direct Online Booking Engine, Channel Management, Flexible Pricing, Hospitality EPoS & Guest Relationship Management. ## What is Hotel Perfect used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £400 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hotel Perfect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hotelperfect.co.uk&name=Hotel Perfect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hotel Perfect 4.5 (16) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price £400 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (16) Ease Of Use 4.6 (1,524) Value For Money 4.1 (15) Value For Money 4.6 (1,456) Customer Service 4.5 (15) Customer Service 4.7 (1,497) ## Hotel Perfect alternatives [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting price $23.86 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127941/Hotel-Perfect/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Built-in Accounting Accounting functionality within the system, not requiring integration with third-party tools Channel Management Manage various distribution channels, build relations with channel partners, and track their performance CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Extended Stay Long term accommodation for guests For Vacation Rentals Designed for vacation rentals Front Desk Management Check guests in and out, issue key cards, schedule wake up calls, or other requests Hotel Perfect 20 features Accounting functionality within the system, not requiring integration with third-party tools Manage various distribution channels, build relations with channel partners, and track their performance Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions More than one location Book meetings and appointments through a website or digital platform Accept and process customer payments for products or services using hardware and software Track/optimize rates in relation to usage Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services One location Manage operations/processes associated with spas and other hotel activities Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.1 (15) Free Trial Basic £400.00 Per User,Per Month Value for money 4.1 (15) 4.1 Based on 15 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (15) 4.5 Based on 15 reviews ## User reviews Overall rating 4.5 Based on 16 reviews Filter by rating 5(9) 4(6) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Atif S. Customers Service Hospitality ### "Support to update the guest portfolio very easily " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 April 18, 2024 Workings properly not hang as other softwares hang some time Pros Easily searched the guest profile and stay how manay time they stay with us Cons Is wounder to your any hotel or any guest house to manatain the records Switched from [Software Ideas Modeler](https://www.capterra.com/p/178696/Software-Ideas-Modeler/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VB vicky b. accounts manager Hospitality ### "Functional but no options to integrate or expand" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 August 9, 2023 we enjoyed using hotel perfect while we had it, then it was phased out and bought by MEWs pms so we had to move over to this system Pros easy to use and simple layout, the overall calendar was good for viewing what was happening easily Cons no integration options, and very basic mailshots etc Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Stacey H. Housekeeper Leisure, Travel & Tourism ### "Hotel perfect rocks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2021 Hotel perfect is pretty close to its name perfect. And great customer support system Pros I absolutely love the ease of use! It is also very easy to learn how to use it. I like how you can save all of your info in one place Cons I havent founf any cons as of yet but we havent been using it all that long so time will tell. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Stacey G. Operations and Events Manager Hospitality ### "Easy, Efficient, Rewarding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 23, 2020 So Far Hotel Perfect has been great for developing our business. Having a business that started from pen and paper to a very basic booking engine to Hotel Perfect , it has shown how one system can make huge tasks extremely simple and efficient for a business. I am excited to show this company how much easier Hotel Perfect shall make their day to day working lives. Pros We have only been live with this software 1 month, so there is still lots to find out and get to terms with. However, i love how easy it is to use and how the system is self explanatory. I also love the Conference & Banqueting/Events side of things. Being able to save all personal information and documentation in one place makes Life much easier. Cons So Far i am yet to find a Con, as mentioned as we have only been using the system for 1 month we are still getting used to it. The only thing that would be helpful, is once guests have checked out the colour of the bookings changed, to make it visually easier to see. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Eviivo is extremely basic booking engine, it doesn’t capture any data and doesn’t have any form of management/events accounts which they desperately needed here. The company i work for are looking to expand and develop a further 10 bedrooms, Eviivo wouldn’t have been able to manage this to the standard the company desired. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2020 This is great to hear. Thank you for taking the time to review, it's much appreciated. AF Amanda F. General Manager Hospitality ### "Does what it says on the tin!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2019 The training and support was brilliant at install, and again when we decided, opt for the on-line booking engine, the help was with us all the way! The team behind Hotel Perfect are very supportive and will do their best to sort out any problems out, queries, or to just give advice on how best to tackle any changes that you may wish to do. Pros This is a very logical software , which is extremely user friendly. it also moves with the times and the developers are always looking to make improvements. I like the way it is possible to look back as well as forward for stats and that past/future business can be identified on the calendar easily. Cons There are several optional modules/add on's that if you are not careful can rack up the costs over time. Switched from [roommaster](https://www.capterra.com/p/13824/roomMaster/) I had worked with hotel perfect in a previous employment and had always found it to be very good and reliable. But, quite frankly the previous software here was far to complicated and certainly NOT User friendly Reasons for choosing Hotel Perfect N/A Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2019 Hi Amanda We're no different to our customers where referrals are concerned. To receive a review of 'likelihood to recommend 10/10' is just perfect! Thank you so much for taking the time to review, and we look forward to working with you for many years to come. Regards Amanda Operations Manager Luis C. Profesor - Investigador Hospitality ### " Easy real-time hospitality management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2018 It has the power to facilitate each transaction during social interaction to create impeccable and memorable experiences for guests and collaborators Pros help to respond quickly and accurately to the changes and requirements of the needs and expectations of the guests for the satisfaction of both the demand and the hotel business. Cons It requires great training by the collaborators so that the service of all the restaurants, bars and events is fast and efficient. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jane K. Reception Manager ### "Easy to use and manages our bookings perfectly." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 June 8, 2018 Pros Easy to use the system that means we can manage hotel rooms simply. We use it with MaitreD and everything gets charged through seamlessly to hotel accounts. Lots of help during office hours with the system and online bookings. Cons Support over the weekend and evenings isn't very good. Have to leave a voicemail and then wait for a callback and this often does not happen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2018 Dear Jane, Thank you for your review, we're glad to hear that you find Hotel Perfect so easy-to-use as that will always be one of our main goals when developing our software. Our Customer Support Supervisor, Julie, will give you a call regarding out of hours support to ensure that you have the correct contact details as out of hours support calls should always be responded to, without exception. Thank you for your loyalty and taking the time to write us a review. Kind Regards Hotel Perfect Team BE Briony E. Deputy Manager ### "Great experience, friendly staff, easy to use product, " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 6, 2018 Pros Its modern and easy to use, always keeping us up to date with its regular updates meaning we are always ready for changes lie GDPR. Staff are great and are really helpful when problems occur, nothing is ever too much trouble. Makes day to day managing of bookings very easy, and since getting the newer version 2 years ago it has made a massive difference. Cons sometimes it crashes during bookings, i feel this may be more to do with our computers and lack of internet in the area. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 7, 2018 Dear Briony, Thank you very much for your great review, we really appreciate it. In regards to crashing computers, as you use a server-hosted version of Hotel Perfect it will likely be due to your server or workstation hardware. Please give support a call and we can provide you with a detailed diagnosis. Thank you again for your very positive review and we hope to work with you for a long time into the future. Kind Regards Hotel Perfect Team FM Francesca M. Assistant to Philip Callan Hospitality ### "Friendly & Helpful Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 16, 2018 We had an upgrade from an older verison of Hotel Perfect. It has moved on and it much more user friendly Pros Easy to use Covers what we need for a hotel Helpful team that take time to develop new ways to improve or work around requirements we need the system to do Cons Not great for running the non-resident restaurant booking side of things. We are having to take extra care. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2018 Hi Francesca, Thank you for your review, we appreciate hearing from all of our customers and all feedback is shared with our teams. It's great to hear that you find our support team so helpful, they have all worked in Hospitality themselves so can really connect with our customers. In regards to managing non-resident table bookings, we do actually interface with a fantastic third party restaurant booking software called ResDiary. With ResDiary your guests can book online or with you directly and you can manage resident and non-resident bookings together. If you'd like to find out more please get in touch. Kind Regards Mel Kimpton JL Jayne L. Reception Manager ### "Very user friendly, would highly recommend Hotel Perfect." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2018 Perfect all round Hotel Property Management system Pros Hotel Perfect have a refreshing approach, you can tell it has been developed by hoteliers. This shows throughout their departments which have hotel professionals among them from technical support who definitely know the industries trials and tribulations to the development team. You are assured of a good quality service, support and advice at all times. Seamless delivery of live availability across all channels with the ability to flex price easily & automatically has proved invaluable. Ease of use has proved to be successful in training staff at all levels. Cons Cannot think of anything at the moment, but I am sure if I did Hotel Perfect would take it on board. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2018 Dear Jayne, Thank you for your lovely comments. Everyone at Hotel Perfect is really passionate about what we do and such positive feedback from customers tells us that our efforts are making a difference. We hope to continue working with you and the team at Hinton Firs for many years to come. Mel Kimpton [View all Reviews](https://www.capterra.com/p/127941/Hotel-Perfect/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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