# VidCruiter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VidCruiter the right Reference Check solution for you? Explore 125 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127883/VidCruiter/reviews --- VidCruiter 4.6 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VidCruiter Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews VS Vanessa S Team Leader, Talent AcquisitionInsurance, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I like the time saved from doing phone call references, being able to send an electronic link and everything is sent automatically to the candidate and their references through an email rather than chasing down references via telephone is SO convenient.“ June 26, 2025 NA Naveed A DirectorComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “This one doesn't follow any standard usability conventions.“ April 18, 2022 CB Corey B ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “VidCruiter also works as an LMS for us that allows us to manage our contractor workforce with ease.“ June 18, 2025 NA Naveed A DirectorComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “It reinvents everything and does it poorly.“ April 18, 2022 KG Kiera G Recruitment Specialist LeadRetail, 201 - 500 employeesUsed the software for: More than 2 years. “I like that I can reach out ot any of them at any time and they will help me and explain aspects that I do not know!“ June 20, 2025 AP Alanya P SourcerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “I don't have anything to compare VidCruiter with.“ June 21, 2022 NF Noah F Vacancy Management RepGovernment Administration, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The statistics section is also amazing for our end of year projects with management.“ June 19, 2025 ML Marine L Project ManagerInternational Trade and Development, 51 - 200 employeesUsed the software for: Less than 6 months. “Did not answer all of our needs regarding the dashboards“ March 16, 2022 ## Showing most helpful reviews Showing 1-25 of 125 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam W. Talent Acquisition Facilitator Outsourcing/Offshoring Used the software for: 6-12 months ### "Great service" January 19, 2017 5.0 I use vidCruiter daily. They provide great service and support. Making my life as a recruiter easier. The interface is easy to use. All the features help me organize and track all of my candidates. Pros Keeps me organized, and helps me track candidates Cons Sometimes it can be slow and doesn't work as fast as I want it to. Review Source Response from VidCruiter June 28, 2017 Hi, Adam! We are glad to hear that VidCruiter has helped you stay organized throughout the recruitment process! Thanks a lot for the review. HB Hayley B. HR Coordinator Education Management Used the software for: Less than 6 months ### "I love using VidCruiter! " November 18, 2020 4.0 Since day one, our Account Manager has been very helpful and always friendly and understanding. If we have a problem, we don't have to wait longer than a few days to get it resolved. Their customer service is very friendly and informative, and always eager to help out. Pros I love how easy it is to use. Even things that seem somewhat intricate, their customer service is great and they're always there to help you. Cons There are some features that I believe should be added such as having certain hiring managers automatically tagged to a location, or to be able to filter tagged candidates to the top of each position. But overall, it's very easy to use. Alternatives considered [The Applicant Manager](https://www.capterra.com/p/123752/The-Applicant-Manager/)[Greenhouse](https://www.capterra.com/p/133100/Greenhouse/) Reason for choosing VidCruiter The other products seemed somewhat expensive and didn't have the right features we were looking for. VidCruiter seemed easier to use and more applicable to our hiring needs. Review Source RG Roxine G. HR BUSINESS PARTNER Used the software for: 1-2 years ### "Not very interesting or engaging" February 28, 2018 3.0 Recruiting has been made easier with Vidcruiter. Pros I found Vidcruiter to be a novel concept and a helpful element o the recruiting process to an extent. Review Source Response from VidCruiter March 6, 2018 Hello Roxine, It's unfortunate to see your ratings for Ease of Use, Features & Functionality, and Value for Money considering that we have 7 other reviews from your organization giving us extremely positive reviews. We strive for 100% satisfaction from all of our clients' users, so please let one of your Client Success Managers know how you feel like we can improve. We are proud to offer everything that you see at https://vidcruiter.com/client-experience/ to each of our clients and know that you won't find the same value for the price that your organization is paying anywhere else. I know that your Client Success Managers currently have 2 calls a week with your team to enhance your organization's recruitment process and our team is building 20 custom features based on your organization's requests. We will do everything in our power to ensure that you have the same positive experience as your colleagues, so please let us know how we can help make that happen. KG Kiera G. Recruitment Specialist Lead Retail Used the software for: 2+ years ### "Vidcruiter - Reviews/ Cannabis NB " June 20, 2025 5.0 Great! Enjoy it so much and it all helps us so much. Very easy to use, beginner friendly and our whole organization has become very accustomed to this product. Pros I really love the team at Vidcruiter. They are so responsive, positive, and helpful! I like that I can reach out ot any of them at any time and they will help me and explain aspects that I do not know! Cons Not a con necessarily but would be nice to have a translation option where it translates into the language of our choice automatically! Review Source CB Cathie B. Talent Acquisition Manager Warehousing Used the software for: 1-2 years ### "VidCruiter success story" June 17, 2025 5.0 Our experience with VidCruiter has been positive, team-centered, and focused on the continued growth of our business. The Administrators and support teams have been amazing to work and partner with. Pros The support team and product have contributed to the growth and continued success of our talent management team. The company continues to provide opportunities for feedback, provide a live 24/7 help line, and continue to find tools to meet our continued needs. Cons To date there has been nothing negative to report. Our account executive, support team members and third party representatives are all client-focused. Review Source VE Vanessa E. Lead Recruiter Translation and Localization Used the software for: 1-2 years ### "Happy Place" June 20, 2025 5.0 Their help desk, Client Development and Success team are just amazing. Pretty happy with the experience overall. Pros The help desk is amazing. You can quickly solve any issues right there and then. No need to be waiting back and forward emails. Cons Nothing huge really, but it would be great if they more integration with some CRM, and background check tools. Review Source Mohamed B. Program Coordinator Education Management Used the software for: I used a free trial ### "VidCruiter is A Great Choice For Your Staffing Needs" November 16, 2022 5.0 Pros VidCruiter's simple design allows me to focus on interviewing and hiring the best people for any job. Second, VidCruiter has been designed to empower me to move faster, and make decisions. Cons VidCruiter is a great tool for measuring candidates' performance during an interview. However, it could do with some additional search options. For example, it would be great to be able to search for a specific candidate based on their performance during a specific interview, rather than having to search for each interview separately. Review Source CR Chris R. Regional Consultant Government Administration Used the software for: 6-12 months ### "Canadian Track and Field Championships - 2014" July 3, 2015 5.0 We contacted Vidruiter to help us transition from a paper only volunteer application process to an online application process. We knew were going to get hundreds of applications as this was the second year in a row for us hosting the event. The online platform we that VidCruiter developed in very close collaboration with us was superb. Pros As Chair of the Volunteer recruitment and accreditation committee (and a volunteer myself), it was very important to me that I be able to manage the information from the applications and that it be as automated as possible. The product they developed achieved this in spades and I was able to focus more on the volunteer's experience and assistant the rest of the committee rather than staying on top of all the paper. Working with the staff at VidCruiter was a very positive experience and they grasped what we needed while coming up with their own innovations that were really helpful. Response time on questions was very good and I can honestly say that I always got an answer quickly. Review Source Response from VidCruiter June 28, 2017 Hi, Chris! We are happy to hear that you enjoyed our partnership as well! Thank you for the review! Alyse C. Attorney Recruitment Associate Legal Services Used the software for: 6-12 months ### "Very Efficient" January 20, 2017 5.0 I use VidCruiter every day to schedule interviews. It is a complete time saver and is easy to use. A great feature is a video-chat option. Love this service! Pros It is very user-friendly even if you have never used the application before. The customer service is also extremely supportive and available. Cons There can be minor glitches here and there but technical support is immediately responsive. Review Source Response from VidCruiter June 28, 2017 Thank you very much, Alyse! We are delighted to hear that our customer service has been top notch! Andrea D. Managing Partner Staffing and Recruiting Used the software for: 6-12 months ### "We are very pleased" June 17, 2015 4.0 Our recruiting firm has been using Vidcruiter for six months and it has really added value to our clients and our candidates. The customer support and technical support is awesome. Review Source Response from VidCruiter June 28, 2017 Thanks for the review Andrea! Glad to hear we added value to your great organization! CM Cristina M. Program Coordinator Education Management Used the software for: 6-12 months ### "A great all-inclusive product with a company who provides exceptional customer service " April 12, 2022 5.0 Pros Organized platform that can be tailored to our needs, all-inclusive, excellent customer service. Great for our applicants and clients. Cons We do not have any cons as of right now. Reason for choosing VidCruiter I really like what VidCruiter has to offer. We have an all-inclusive place for our candidates to complete their applications, video interviews, schedule in-person interviews, and complete references. Also, our clients have a place where they can review all of this information needed for the search. Everything is organized and the customer service is like no other. It is exceptional. Review Source NC Nichola C. Recruiter Telecommunications Used the software for: 2+ years ### "Vidcruiter Review" April 4, 2019 5.0 Excellent and would recommend other businesses to become acquainted with this application. Pros Awesome application to track applicants, candidates and new employees. Love the ability to rate applicants in the system. Cons Recently, notice that I am not able to select any positions on the rating tab to access the interview guide. Review Source Response from VidCruiter April 5, 2019 Hello Nichola, Thank you for the great review! I am glad to see that you are taking full advantage of both our applicant tracking system and the rating system. In terms of losing access to positions in the rating tab, either someone from your team changed the position's status so that you no longer have access or they disabled the position making it ineligible for additional ratings to be captured. If you needed to continue working with a certain position, you can contact one of your system administrators and they can either re-enable the position or change your permission level so that you can access to them again. Feel free to reach out to us via the platform's built in chat feature or contact your dedicated VidCruiter Client Success Manager if you need to determine which System Administrator(s) that you should be reaching out to. We would also be happy to answer any additional questions that you may have. KH Kate H. Workforce Manager Events Services Used the software for: Less than 6 months ### "Would recommend VidCruiter to all major events!" April 21, 2022 5.0 VidCruiter has totally changed our volunteer interview experience. It has been easy to set up, easy to use and easy to manage and when dealing with a large volume of people it has made the whole process far less manual. We have received a lot of positive feedback and we would recommend them to any major event in the future. The team at VidCruiter are hard to put into words, they were with us every step of the way, willing to help day and night and we could not be more grateful to them. We look forward to working with them again in the future. Pros \- Biggest pro- Volunteers did not need to download or login to any specific software it was simply a link to click on. - From an administrator point of view we could also easily track volunteers every step of the way. - It was quick to set up with multiple people interviewing at different times - The emails could be customised - Automated reminders could be sent - Automated thank you email could be sent after completing their interview - Easy to reschedule interviews where necessary - Amazing software for large volumes of people Cons Honestly, there are no cons. VidCruiter ticked all boxes of what we needed. We still had a couple of people unable to hear/see on the interview but this was a handful out of 600, so we were delighted! Review Source RV Roxy V. Senior Talent Acquisition Consultant Financial Services Used the software for: 6-12 months ### "Very impressed" August 31, 2022 5.0 I have yet to encounter a company that has made implementation as easy as VidCruiter has made it. We have been fortunate to have \[SENSITIVE CONTENT\] and his team to partner with. They have been fantastic to work with. If we encountered any shift in a process, they have been quick to provide solutions and a fast turnaround time. Also, the technical support offered has been a great feature for all of our users to get prompt assistance. I cannot say enough good things about our experience. Pros The ease of customizing it for each role and being able to screen higher caliber talent. Cons Along the way, if there have been features missing or specific needs that we have requested, \[SENSITIVE CONTENT\] and his team have been fantastic about providing solutions and implementations. Review Source CA Claudia A. Senior Talent Acquisition Consultant Insurance Used the software for: 6-12 months ### "Vidcruiter" September 12, 2022 5.0 Very strong customer support. Tech issues have been a challenge but they are always available. Pros Great for on demand video interviews. Strong customer support team. Cons Calendar integration is challenging for panel interviews. We have had tech issues here and there for the live interviews as well but the customer support team is strong and trying to resolve. Alternatives considered [HireVue](https://www.capterra.com/p/132193/Team-Build/) Review Source NC Nichola C. Recruiter Telecommunications Used the software for: 6-12 months ### "VidCruiter is easy to use, time efficient (saves time) and allow user to make more informed decision" December 21, 2017 4.0 Quality candidates have been selected through the testing that Vidcruiter has and we are able to screen applicants better. Pros The ability to easily use the software. There are many features that assist in the hiring process. Cons Software not able to block applicants who apply with more than one emails. Some test scores has to be manually scored. Review Source Response from VidCruiter December 22, 2017 Hello Nichola, Thank you for the feedback. We are glad to hear that we have been able to save you time, and have helped you make more informed decisions. Our system can automatically block applicants that use the same email, but there are also quick ways to identify applicants that use a different email address. Having to manually enter test scores may mean that your process is not fully optimized in the system. Likely, there is another way of capturing scores that would prevent you from having to enter them manually. I will pass on your comments to your Customer Success Managers but feel to also reach out to them at any time if you want to find out how we can prevent the cons that you mentioned. Thanks again! TR Tracy R. Managing Partner Used the software for: 2+ years ### "Great software, very user-friendly!" February 3, 2017 5.0 The VidCruiter software has significantly helped us streamline our recruiting initiatives. The product design allows complete customization of the entire application process. VidCruiter has enabled us to efficiently screen thousands of applicants and hire qualified candidates. The support team at VidCruiter are both helpful and responsive. Highly recommended! Pros Extremely easy to use. Saves time and money. Cons Reporting options could be enhanced. Review Source Response from VidCruiter June 26, 2017 Hello Tracy, we're very happy to hear that you're enjoying our product and are even willing to recommend us! Customization has always been a high priority at VidCruiter and we're glad that you're taking advantage of this. Thank you for your input on our reporting system, we continuously seek ways to improve our software. AL Alexandra L. Business Strategist Security and Investigations Used the software for: 2+ years ### "VidCruiter - The Recruitment Software That Supports Your Company Needs! " February 7, 2022 4.0 Vidcruiter's prompt support. They reply very quickly and provide real solutions. Not many companies do this. I also enjoyed their abilities to critically problem solve as well as come up with creative solutions to meet our company requirements. Pros \- The automation that can be built into each workflow. - Simple software that supports complex business processes Cons \- Withdrawal reason field when an applicant decides to withdraw their candidacy from a position. Review Source JB Joanne B. Volunteer Recruitment Hospital & Health Care Used the software for: 2+ years ### "Great site" January 20, 2017 5.0 I can't imagine any feature that is not available that can help in classifying, sorting and screening applicants. The customer support (CS) is always friendly and available with a very fast response time. I have found that if I do not have time to go through my own site to make a change, CS is happy to make it happen for me and lets me know when it's complete. Alternately, if I wish to know how to make changes, (CS rep) has been available to guide me via written or on screen navigation and has patiently walked me through instructions. We are very happy with VidCruiter. Pros Customer support and availability to customize features to suit as needed. Cons A lot of features I personally don't use so lots to look through. Review Source Response from VidCruiter June 26, 2017 One of our many goals is to provide the best customer service to all of our clients. We know that sorting and screening applicants is not an easy task. We're glad that people like you, Joanne, who use VidCruiter hiring platform are pleased. At VidCruiter, we also believed that including the company's culture is essential. aC anthony C. Admission officer Arts and Crafts Used the software for: Less than 6 months ### "Verification of vidcruter and the features " June 9, 2022 5.0 Pros The excitement of all the features and the need for Cons Not very much I don’t like about the software Review Source RA Roland A. Finance Analyst Banking Used the software for: 1-2 years ### "Fantastic Customer Service." December 12, 2018 5.0 Pros Saves Tremendous time. Great program for profiling prospective applicant. this has helped and enabled us to efficiently and effectively screen applicant and hire qualified candidates i must commend your fantastic support Team. they are very responsive. Bravo to all of them. Cons not much cons at all as am continually enjoying this fantastic program with great customer service personnel always at you back and call ready to assist you. i believe reporting can be enhanced. aside that great program with great support team. Review Source TT Terry-Ann T. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "VidCruiter Review" January 20, 2017 5.0 VidCruiter has made may job so much easier. It allows us to hire the right candidates and it filters out the ones we don't need. (Saves so much time). I want to thank the VidCruiter Team for all the support with this application. Five Stars all the way. Pros It is easy to use, the filter feature, it stores all the candidates information. Cons It doesn't show the exact date a position is posted only month and year. Review Source Response from VidCruiter June 22, 2017 Hello Terry-Ann, we're glad our hiring platform has made your job easier! Saving you time is something we aim for. We'll be passing your thanks to our support team! AB Amy B. Asstitant Director of Teacher Recruitment Education Management Used the software for: 1-2 years ### "Vidcruiter Review" January 20, 2017 5.0 Our school network has been using vidcruiter for a little over a year. We have been very pleased with the product. Our applicants have not had a trouble accessing the video interview software. The customer service is an excellent customer and the customizable software to meet all of our needs. Pros Customizable to meet all our needs. Excellent, receptive customer service. Cons None at this time. Review Source Response from VidCruiter June 26, 2017 We're glad that your school is pleased with our hiring platform. Thanks a lot Amy! We're always here to provide you with the best customer service. BF Britnie F. Talent Manager Education Management Used the software for: 6-12 months ### "VidCruiter Makes Hiring Easier! " January 24, 2017 4.0 I love being able to see possible candidates before offering them in-person interviews. We can easily customize our questions for the different positions and now watch the responses two times as fast! Review Source Response from VidCruiter June 22, 2017 Thanks, Britnie, for those kind words. We truly appreciate that. The recruitment process is not easy but with our hiring platform, recruiters will find it easy to select the best among the bunch. ZZ Zaure Z. Recruiter / Team Lead Information Technology and Services Used the software for: 1-2 years ### "Useful tool for recruiters and hiring managers" January 20, 2017 5.0 We implemented this tool in our recruitment process in 2015. We hired bunch of people for Marketing, Recruitment, Sales and Consulting teams. Costumer support is great, whenever I needed help I would always get immediate answer and support. The tool is easy to use, the functionality is structured and organised. I had great experience, and considering that I am very demanding person, I was happy with the application and costumer service we received. Pros \- helps to evaluate candidates communication skill - we made our recruitment process more efficient Review Source Response from VidCruiter June 22, 2017 Comments like these make us feel overwhelmed. This makes the VidCruiter team strive harder to reach out to many organizations and companies as we can, so they can also experience the same experience like you did with our platform.Thank you Zaure! Talk to a Capterra advisor for free and get results within 15 minutes.