# TOPdesk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about TOPdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/127562/TOPdesk

---

# 

 TOPdesk Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

TOPdesk

## What is TOPdesk?

Everything's urgent. Work on what counts. TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered. A quick start, backed by experts TOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting. Making improvements yourself Once set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark. A personal approach Enjoy guidance from real, in-house people who care about your success!

## What is TOPdesk used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[IT Service](https://www.capterra.com/it-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/)

Top alternative

Featured

Overall rating

Based on 110 user reviews

Reviews sentiment

Positive

92%

Neutral

7%

Negative

1%

Starting price

$77

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for TOPdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.topdesk.com&name=TOPdesk)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### TOPdesk

4.4 (110)

VS.

[4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/)

Starting Price

$77

Per User, Per Month

Starting Price

$108

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (110)

Ease Of Use

4.2 (173)

Value For Money

4.3 (94)

Value For Money

4.4 (144)

Customer Service

4.5 (103)

Customer Service

4.5 (156)

## TOPdesk alternatives

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

Highest Rated

[4.7 (136)](https://www.capterra.com/p/136727/Reftab/reviews/)

Starting price

$31.25

Per User, Per Month

[4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/127562/TOPdesk/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Support Ticket Management

4.3 (32)

75.00% of 32 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Ticket Management

4.4 (31)

83.87% of 31 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Alerts/Notifications

4.2 (27)

48.15% of 27 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Incident Management

4.5 (24)

87.50% of 24 reviewers that rated this feature as important or highly important

Manage and track all disruptions and incidents

Real-Time Notifications

4.3 (21)

47.62% of 21 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Knowledge Base Management

3.9 (15)

60.00% of 15 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

TOPdesk 136 features

Define levels of authorization for access to specific files or systems

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Assign issues and tasks based on availability or required skills

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Scan barcodes to ensure accurate pricing and label tracking

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Track and manage schedules and meetings via an integrated calendar

Schedule the calibration of instrumentation and maintenance requirements

Monitor service demand and performance to plan for adequate resources that meet business needs

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Create and manage digital catalog of products/services with their details, specifications, and price

Track and monitor efficient handling of all changes/transitions

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Configuration Management Database

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Investigate and take action at root cause or error in processes to prevent recurring issues

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track customer complaints from initiation through resolution

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Import and export data to and from software applications

Graphical representation of data

Plan and implement business continuity measures in case of unforeseen events

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Receive and/or send email notifications for urgent updates, requests, or other information

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Manage procedures that ensure organizational equipment remains in working condition

Predefined actions automatically performed on the occurance of specific events

Manage and track high-value assets including office equipment, furniture & more

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Designed to be used by kindergarten, primary, middle, and senior secondary schools.

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track interaction history by documenting conversations for contacts

Track and manage inventory levels to maintain proper supply

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Manage incidents related to outages or breaches in functionality of IT systems

Establish procedures for monitoring locations of keys

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and organize the number of licenses available to the organization

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Notifications via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple locations

Track and organize on-call shifts

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Set an issue to repeat

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Notifying as a warning or reminder of a potential or imminent hazard

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan daily routes to optimize employee scheduling and provide directions

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Track, report on and implement actions pertaining to physical safety at the workplace

Set a time to generate routine reports automatically

Plan availability and assign specific time slots for tasks and resources

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Track work performed and resources used for past customers, sites, or assets

Set and monitor service level agreements to ensure timely response and resolution

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Track the status over time for a request, process, asset, or transaction

Manage all supplier data and operations

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Track the status and progress of tasks

Oversee technicians and track their assigned work orders

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Allow organizations to streamline the check-in process for visitors.

An extended application or connector that enables users to perform additional services with their current set of tools

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (110)

4.3

Based on 110 reviews

## Pricing

Value for money

4.3 (94)

Free Trial

[View pricing plan details](https://www.capterra.com/p/127562/TOPdesk/pricing/)

Basic

$77.00

Per User,Per Month

Value for money

4.3 (94)

4.3

Based on 94 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (103)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (103)

4.5

Based on 103 reviews

## User reviews

Overall rating

4.4

Based on 110 reviews

Filter by rating

5(53)

4(48)

3(8)

2(1)

1(0)

Mentioned topic

Sorted by most recent

WB

Will B.

University Centre Deputy Director

Education Management

### "Great functionality, UI could do with softening and brightening "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 23, 2026

Once you have learned the ropes the experience is great. It is of course far better than having things exist in email threads. As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome. I would highly reccomend top-desk, just make sure you've got someone onboard to train you and show you how it integrates with your people and teams. The more teams who get on board, the better it works!

Pros

TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues. It effectively operates as a ticketing function, allowing a query to move through a chain of different stages and colleagues until it is solved. I like that the system is reliable, feels well structured and maintained. It allows for a great degree of detail and flexibility. On-top of that, it integrates with email platforms such as Outlook.

Cons

The downside to the complexity is that it is somewhat unappealing to look at and use. The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter. Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 24, 2026

Hi Will, Thank you so much for sharing your great review and recommendations. We really appreciate it! The UI is something we're actively working on now so we hope this will make your experience even better over time. Best regards, Team TOPdesk

Ryan P.

Lead Designer

Design

### "Save time with Topdesk"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 16, 2026

Overall, I found it helpful in the day to day to cut down on otherwise menial stuff. I like that it’s intuitive once workflows are set up properly.

Pros

I like it's user-friendly interface, it has a clean and organized dashboard. I think that it's easy for non-technical staff to submit tickets.

Cons

One thing that I think really holds it back is the pretty steep learning curve. The initial setup can feel overwhelming.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JD

Junior d.

Service Level Manager

Government Relations

### "review Topdesk"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

June 25, 2025

Erg positief. Ik heb in meerdere omgevingen en organisaties gebruik van gemaakt en ook in verschillende situaties en rollen. IK ken Topdesk kant als docent ( ik zelf ook les heb gegeven aan MBO cursisten waarbij Topdesk als Service Management tool is gekozen). Ik ken Topdesk als gebruiker/behandelaar Ik geef advies aan het Management overall inkoop & contract beheer rondom Topdesk en/of andere Service Management toolin.

Pros

Gebruiksgemak zowel vanuit perspectief van de gebruiker als vanuit perspectief van behandelaar. Gebruikers geven vaak een positieve feedback m.b.t. het gebruik van de service service portaaal Behandelaars ervaren vooral de indeling, schermopbouw, kennisbank en het gemak om te kunnen switchen tussen de verschillende modules erg prettig. Wat ook positief wordt ervaren zijn de mogelijheden om te koppelen (met API's)

Cons

Mogelijkheden om te kunnen rapporteren. Dit is wat wij terugkrijgen van gebruikersgroepen die gebruik maken om management rapportages te maken, is dat het lastig is om op eenvoudige wijze rapportages uit Topdesk te halen.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SL

Sjoukje L.

Procesmanager

Information Technology and Services

### "Topdesk is top in de ondersteuning van servicemanagement"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 25, 2025

Gebruikersvriendelijk, redelijk intuitef, mogelijkheden om te koppelen met bijv Mavim, interessante AI ontwikkelingen

Pros

Ondersteuning in ITIL processen, onderlinge integratie, mogelijkheden voor doorontwikkeling mbv AI, kanban bord voor volgen van activiteiten

Cons

beperkte rapportage mogelijkheden binnen asset management, switchen tussen behandelaar- en selfservice deel

Switched from

[Planon](https://www.capterra.com/p/70410/Planon/)

behoefte aan doorontwikkeling, rechtmatigheid

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SR

Sven R.

ICT-Procesmanager

Information Technology and Services

### "TOPdesk review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

June 25, 2025

Uiterst positief. Door de tijd heen wordt er steeds beter gebruik gemaakt van TOPdesk. Hierdoor lopen onze interne processen beter.

Pros

Alle processen goed ondersteund binnen 1 product. Al onze IT-Servicemanagement processen passen er goed in, volgens de verwachte standaarden.

Cons

Dusdanig groot product dat het ingewikkeld is voor nieuwe gebruikers om de weg te vinden. Verder is de harde scheiding tussen het SSP en het behandelaarsdeel lastig.

Switched from

[Planon](https://www.capterra.com/p/70410/Planon/)

Planon was niet geschikt als ITSM-tool. Het was hier ook niet voor ontwikkeld.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ES

Elif S.

Innovatiemanager

Judiciary

### "Topdesk Justitie"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 25, 2025

Ik werk voor de IND en zowel ICT hulpvragen als service gerelateerde diensten worden via Topdesk ondersteund. Voorheel ging het via Excell, mail en verschillende interne diensten en dat was behoorlijk onoverzichtelijk.

Pros

single sign in mogelijkheid, dat werkt snel en geen gedoe met wachtwoorden blokken met thema's maken het overzichtelijk

Cons

soms teveel doorklikken en onlogische categorisering, maar dat kan aan de interne keuzes van onze organisatie liggen.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Marjolein B.

Data engineer

Public Policy

### "Topdesk voor centraal meldingenpunt"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

June 25, 2025

Wij gebruiken topdesk voor het binnenkrijgen van meldingen in ons dataloket. Dat werkt erg fijn, zodat we alle aanvragen gebundeld houden.

Pros

Alle meldingen overzichtelijk bij elkaar gebundeld, zodat je overzicht behoud in openstaande vraagstukken.

Cons

je moet de tool wel goed leren kennen en daar even tijd in steken. Als je hier geen tijd voor neemt weet je soms niet goed hoe het werkt.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TM

Tessa M.

I-adviseur

Government Administration

### "Topdesk ondersteunt je servicemanagement, maar je bent zelf aan zet voor de optimale inrichting"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 25, 2025

Fijn, er is altijd snel een antwoord op vragen en er wordt goed meegedacht. Topdesk kan veel, maar je moet zelf wel eerst je processen goed op orde hebben. Daarnaast is er nog ruimte voor integratie met andere tools (denk aan klantinteractie met MS Teams of generatieve AI)

Pros

Laagdrempelig, bekeken vanuit de ssp (klant). In het behandelaargedeelte zit nog voldoende ontwikkeling in.

Cons

wijzigingsbeheer is nog stees log en soms lastig te volgen qua processen en wat het nu precies oplevert.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MM

Mark M.

Informatiemanager

Government Relations

### "Flexibel pakket voor je assets"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 25, 2025

Fijne applicatie om je assets in bij te houden, en superfijn dat het zelf in te richten is. Ons applicatielandschap is hierdoor goed in te richten en bij te houden.

Pros

Gestructureerde layout, en goede zoekfunctie, je kunt zelf de schermen inrichten waardoor het heel flexibel is.

Cons

Soms wat veel schermen, oud naast nieuw, en niet direct duidelijk waar je oude functies kan vinden in het nieuwe scherm.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

Debby K.

Verzorgende IG

Health, Wellness and Fitness

### "Topdesk ZGEM"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 10, 2025

Wij hebben topdesk op het werk. Wij werken hier veel mee.

Pros

De overzichtelijke tegels. Daardoor zou je heel makkelijk de juiste plek kunnen vinden als je het goed int=richt.

Cons

Bij onze organisatie hebben ze teveel tegels met daaronder te veel koppen gemaakt. Ik heb op de beurs gezien dat dit veel overzichtelijker kan.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 15, 2025

Hallo Debby, Bedankt for je review. We kunnen dit zeer waarderen! Fijn om te horen dat TOPdesk veel gebruikt wordt in jullie organisatie en dat je wat inspiratie op de beurs hebt opgedaan hoe het nog beter kan. Je zou dit intern kunnen meegeven als verbeter suggestie. Indien daar wat hulp bij gewenst is dan kan TOPdesk daar uiteraard bij ondersteunen. Vriendeljke groet, Team TOPdesk

[View all Reviews](https://www.capterra.com/p/127562/TOPdesk/reviews/)

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