# Page 6 | Docebo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Docebo the right Learning Management System solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127213/Docebo/reviews --- Docebo 4.4 (235) [View alternatives](https://www.capterra.com/p/127213/Docebo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 6 - Reviews of Docebo ## Showing most helpful reviews Showing 126-150 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KA Kira A. Admin Non-Profit Organization Management Used the software for: 1-2 years ### "Docebo" October 5, 2023 3.0 Pros I love the Community, Docebo University and our CSM. Cons They are still growing and development is slow Review Source Dan W. Sr. Instructional Designer Marketing and Advertising Used the software for: Less than 6 months ### "Worst Decision We've Ever Made" June 6, 2017 1.0 Visibility into user progress for compliance or development courses. Pros App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management. Cons Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work. Review Source VR Verified Reviewer Learning Solutions Advisor E-Learning Used the software for: 2+ years ### "Easy to use learning platform for our team members. " October 16, 2019 4.0 The over experience using the platform has been pretty good and lots to learn as an admin. There are definitely lots of functionalities that I have not seen in any other platform which is really good. Pros The ability to customise the platform to suit our business. Cons The bread crumbs you have to look through to fix if you assign an automated course to a new user and for some reason, it does not work. Review Source Joan S. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Great software, excellent service and support, and pretty easy to use to boot!" October 10, 2018 5.0 They are wonderful to work with! Pros We needed to be able to customize our software for each client, and collect detailed reports. Docebo worked really well for us. Cons We needed the surveys to be structured so that we could pull detailed statistics from answers... more like survey monkey. What Docebo currently offers is more of a "did you like this class" type of survey. We were looking for more detail such as WHO answered this question in this way, ie Did doctors answer the question with yes, or was it nurses who answered the question with a yes? We could have used an ability in the Docebo tests to give detailed feedback for each answer regardless of whether the question was answered correctly or not. sometimes knowing why an answer is wrong is a huge teaching tool. Review Source Mary G. Instructional Designer Used the software for: 1-2 years ### "Great admin and user experience overall" June 2, 2018 4.0 Pros Love the ease of use on the admin side, though the learner side of the UI is also very smooth and easy to use. The ability to enable only the features you need as an admin is great! Less clutter and you just see what you need to. Integration with other systems and software is well done, all the way down to tying in virtual classes. Great support and very responsive team. Cons While using it initially there wasn't the integration with Salesforce that we needed, but unless that's an absolute requirement I really don't view that as a reason to not use this product again. Review Source ZW Zbigniew W. System Owner Building Materials Used the software for: 6-12 months ### "Solid product" May 31, 2024 4.0 In general I'm happy with using this tool and cooperating with Docebo support team Pros Stability and easy in use for everyday usage. Cons The is always something for improve in example poor reporting Review Source RF Radek F. Learning and Development Manager Automotive Used the software for: 1-2 years ### "Cheap, fast, yet great" February 13, 2024 5.0 It's great. I get exactly what I need in minimal time and with ease. Pros ease of implementation ease of use customizability Cons some set-ups at the implementation stage are bit confusing: groups, channels, menus, etc... Review Source RA Riyaz A. Global Director of Training Computer Software Used the software for: 6-12 months ### "Docebo - Great concept! Implementation needs work." September 29, 2020 4.0 Great sales cycle, great implementation process, poor after care. Pros Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well. Cons When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly. Alternatives considered [Accord LMS](https://www.capterra.com/p/101920/Accord-LMS/)[Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/)[Adobe Learning Manager](https://www.capterra.com/p/145872/Adobe-Captivate-Prime/) Reason for choosing Docebo Better overall experience compared to the rest. Switched from [Accord LMS](https://www.capterra.com/p/101920/Accord-LMS/) Mediocre functionality and performance. Review Source PV Paige V. Enablement Program Manager Financial Services Used the software for: Less than 6 months ### "LMS Admin life is easy with Docebo" October 31, 2023 5.0 Docebo has been a welcome addition to our training and enablment offerings in our business. The UI attracts more use, and is helping our instructional designers innovate more with how we deliver elearning and training. Pros I love the user interface for learners and admins. It's very easy to navigate. Cons There are a few workflows that seem to require a few extra clicks, but I know they are working on streamlining these. Reason for choosing Docebo Price and ease of use Switched from [NetExam](https://www.capterra.com/p/77034/NetExam/) NetExam did not have as many robust capabilities and lacked ease of use in comparison. Review Source SJ Sean J. Learning & Development Manager Used the software for: 1-2 years ### "The platform is functional yet easy to use but the real value is in their on-boarding support." August 29, 2017 5.0 Pros There is a clean and up-to-date feel to the platform that our internal and external users fine very easy to use and navigate through. There is a lot of customization, but also off-the-shelf features that allow you to plug and play. It seems like the perfect combination of customization and out-of-the-box functionality for any level of LMS user. Our L&D team does not have an in-depth technical background however customizing the Docebo UI and ensuring all of the functionality was working properly was simple enough for us to figure out. Cons The only gap we've experienced in the software is the ability to include a certificate in a congratulatory email after a user completes a certification Learning Plan. In order for the user to receive the certificate they have to navigate back to the final course and download the certificate from a widget underneath the course. Our preference is to include the certificate in the automated congratulatory email, but that's a very small sacrifice to make for all of the other functionality Docebo provides. Review Source Anton M. Director, Global Education Services Information Technology and Services Used the software for: 1-2 years ### "Ideal solution for quick yet powerful eLearning implementation" October 14, 2015 5.0 We've had quite a challenging task to significantly improve learning experience for our partners and employees in just 2 months. In fact, the deployment took us 3 weeks from the trial to a full launch. Thanks to a really fast API response we were able to integrate all our systems: SSO from company and partner portals, progress informer for a learner, real-time courseware customization depending on LMS metadata, certification synchronization with our CRM, extended reporting and some other important items. We're excited about how fast Docebo grows and eager to use all of new cool features that are to be added in future versions! Pros 1\. Fast and easy-to-use interface 2. Flexible settings 3. Reach functionality, including full support of business process to certify our partners 4. Fast and professional support and reaction to feature requests. 5. Very responsive API Cons We'd like to see richer API (to have access to all of the objects on LMS side and manipulate them). Review Source VR Verified Reviewer Support Consumer Services Used the software for: 2+ years ### "Great E-Learning Platform" April 17, 2019 3.0 It was different from your average e-learning platform. It had very visual aspects and was more attractive than a power point presentation, for example. Read all its aspects and see if it is right for your company. It has excellent e-learning tools and new approaches on how information can be transmitted. Pros It was a good platform for our online learning; however, we never integrate with any other application that we currently use, which has prevented us from using it so frequently. It has great potential but it lacked the commitment we needed. Cons We never completely committed to the product, we used it, but it was just another program that we needed to use. If it were integrated with another program, maybe we could have used it more. Review Source EZ Elliott Z. Exhibit Technician II E-Learning Used the software for: I used a free trial ### "Docebo LMS for that clean corporate "Facebook/LinkedIn" aesthetic " September 8, 2020 4.0 It was great. I spoke with a representative to get a price point and she was awesome. She even suggested an LMS that would work better for me. The ability to insert video into the landing page really impressed me too. Pros I like that it was SCORM compliant and its validations were spot on for correcting any incorrect information, such as suggesting that I zip the XML Schema Definitions into my root folder. Cons We are just starting with LMS, PaaS and SaaS so the minimum user point was a little steep at 300 user when we are not even sure if we can get 50 yet since educators are our primary audience and they have their hands full at the moment. Reason for choosing Docebo I did not choose it as the minimum user parameter was overkill for my goals. Review Source yO yvette O. Owner Information Technology and Services Used the software for: 6-12 months ### "100% unsupported product even if you buy support!" June 3, 2017 1.0 Hardly anything because key features are not working and support is not addressing them! Update June 9, 2016: I am very encouraged by the fact that Docebo assigned a customer success person to ensure my issues are addressed. I will update review once they are able to deliver on their promises Pros Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart. Make sure you test it! Cons BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can. Review Source MD Mike D. Instructional Designer Used the software for: 2+ years ### "Everything you could ever want in an LMS!" March 24, 2017 5.0 We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided. Pros Ease of use, robust customization options, user friendly, great technical support. Cons There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency. Review Source MS Mary S. VP Used the software for: 2+ years ### "Have had to delay the release of our new elearning course repeatedly due to bugs in the new release." June 6, 2017 3.0 Pros Decent reporting. Product seemed to work pretty well before newest release. It has some nice features. Price is competitive. Cons LOTS of things are broken in the new release. Even the "next" button that takes learners through a course doesn't work. We've wasted hundreds of hours of staff time explaining problems to Docebo, getting screen shots and videos for them, and trying to develop workarounds. This upgrade should not have been released without more internal testing. It's a mess and new problems creep up every day. And things will be fixed one day and broken again the next. It's taking forever to get the bugs fixed. Meanwhile, we keep having to explain to our members why our courses aren't working. I no longer have any confidence in the company. Review Source DT Diana T. Business Technology Strategist Philanthropy Used the software for: 6-12 months ### "Great Software With Amazing Customer Service" May 5, 2017 5.0 After analysis of solutions for our LMS initiative, we selected Docebo. The tipping point in their favor was the clean look, the flexible integration, and the rich feature set. What we did not expect was the quality of the service we would get. We went with the enterprise license (still extremely cost effective), since we needed the Coach and Share, White Labeling, and other advanced features. We had a one-time reasonable fee for implementation which included our own implementation manager. What an awesome experience that was for us. The implementation manager became an essential part of our team enabling us to learn as well as help us to avoid pitfalls as we worked through the different options for our use cases. We give props to Docebo service for making it possible for us to go live with our first customer in only three months. Great solution with a great price point. Pros Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly. Cons The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0? Review Source DO Darlene O. Senior People Operations Manager Computer Software Used the software for: 2+ years ### "Docebo - Thumbs Down" August 23, 2019 2.0 We have not had a good experience with Docebo. Pros The advantage to Docebo is that most of our learning is in one place. Cons There are lots of negatives to say about Docebo. We had an integration last summer with LinkedIn Learning. Docebo kept saying there was a bug and that it would be corrected within 2 weeks. Every 2 weeks, the support team would say the bug led to something else and the original problem was still not corrected. We found their response time to be horrible and their responses were unsatisfactory. Review Source Response from Docebo September 3, 2019 Darlene, we really do appreciate your candid feedback. Without it, we wouldn't be able to improve in the areas we need to address. Integrations with outside services are a slow process, unfortunately. We are continuing to work on these relationships so that our clients have access to the best learning materials available for their needs. Continue working with your success manager and keep them informed of the situation so that we can do everything within our power to resolve it. Thank you. VR Verified Reviewer Advisor / Consultant Used the software for: 6-12 months ### "Good LMS, but there are better ones out there." March 16, 2018 4.0 Demo version will let you try it in its full list of features. Pros It look intuitive for students and it's friendly in its looks. Not intimidating at all. It's refreshing and nice. You can navigate it with few obstacles. Allows teacher to use a very good mashup of resources and arrange them nicely. Cons If you are the admin, you wouldn't like it very much. It is not logical in its structure and does not make sense in the processes to manage courses, groups and students. Review Source CD Clement D. Security Evangelist Used the software for: ### "Great look & appeal - lacking in Ecommerce and Selling" July 29, 2014 4.0 Good day, Docebo is outstanding when it comes to look and appeal. However it is severely lacking when it comes to selling packages online. Their Ecommerce module is totally inadequate. It mostly provide you with fix price per course through Paypal or Authorize.net You cannot do bundles, rebates, special renewal price, sales, etc... You mostly need your own Cart to do all of this. Most LMS out there offer such features. It would be so easy for them to add this. They already have it for their own payment when you subscribe. However as an LMS user you do not get this. So great LMS for companies and business but not for content provider who wish to monetize their content. As far as support and online documentation, there is a lot of OLD STUFF that should be removed. Support was great but they did not communicate very effectively, I have submitted dozens of suggestions, they implemented some of them but never got back to me about it. Best regards Clement Review Source Response from Docebo August 5, 2014 Hi Clement, Thanks for taking the time out to give us a review! We love the excellent feedback and please know that we do take it in and put all of it into a development matrix that we prioritize based on our roll out plan. Don't worry we do hear you and do document it. The eCommerce module while meeting most of our current customer's requirements can be supplemented with a very easy integration via our Free API to create a more robust solution if needed. While we understand that eCommerce is important for many of the content providers in the industry we have a long history of strong partnerships and would be happy to assist you in finding a solution that meets 100% of your needs as we try to do with all of our customers. Our knowledge base supports many different versions of Docebo as we still have customers using older models but rest assured it is still freely available and the entire platform is well documented but great feedback none the less. Please feel free to contact us! VR Verified Reviewer CEO Retail Used the software for: 2+ years ### "very userfriendly with a lot of functionality" October 21, 2019 5.0 We could improve the onboarding as well as the continious learning of all sales people in the stores. Pros ease of use. gamification with reward shop. reportings. white-labelling. content handling (SCORM, even Powerpoint, Videos, etc). Social learning with coach&share. Cons Question pool has a lack of editing functions. But: Docebo has an idea center to gather ideas from users. They regularly update the software. Reason for choosing Docebo performance and price Review Source PB Paul B. Learning Products Development Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Multi-site migration success with Docebo" October 17, 2019 5.0 We moved 40+ separate Moodle instances to one Docebo instance. This solved many admin headaches like backup and reporting. The support we received to massage our data and get that successfully migrated was fantastic. The ability we now have to view the utilisation of the platform overall, right down to an individual's progress is great. We are confident now that we offer a platform with not only great content, but a great interface and reporting, and enhanced functionality. Pros Slick interface for users and managers that conveys information and navigation simply. Effective partitioning of users into 'branches' so they can only see what we want them to see. Cons I would like to be able to build more elements on a screen than the 10 maximum. Reason for choosing Docebo Functionality, ease of use and robust (and correct) support for the SCORM standard. Review Source KD Kelly D. Senior Communications Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Overall viewpoint" February 8, 2024 5.0 I am happy with the platform and my representative. I wish there were more inperson trainings of the platform functions. Pros The ease of usability of the platform and for storing trainings. Cons Some functions cause the learner to have to search more than needed for a training. Reporting is not automated like I would like to be able to do. Reason for choosing Docebo Overall product layout and look of ease to implement. Review Source VR Verified Reviewer Project Manager in Education Used the software for: 6-12 months ### "A really bad experience" June 5, 2018 1.0 Pros Unfortunately there's no good point to talk about this software. They have some nice features that doesn't work well. Cons Customer Success Area doesn't work properly, we don't have a good approach of our Customer Success Manager. Problems aren't solved and take a really long time to be answered. There's also a lot of bugs and almost zero support. Review Source VG Valentina G. HR Generalist Food & Beverages Used the software for: Less than 6 months ### "Burger King Restaurants Italia S.p.A review" October 30, 2023 4.0 Pros I really like the possibility to upload different kind of material on the platform (internal contents, elearning course and ILT session). Gamification is really usefull to engage more people on the platform. Cons Reports has to be implemented a bit, for example we need to count the total H of training made from ILT session and e learning course but this data is splitted by type of course. Some functionalities are limited, for example, for ILT session if we use teams instead of Zoom we do not have the full track of information when the session is completed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.