# Docebo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Docebo the right Learning Management System solution for you? Explore 235 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127213/Docebo/reviews --- Docebo 4.4 (235) [View alternatives](https://www.capterra.com/p/127213/Docebo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Docebo Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AT Ann T LMS AdminComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The reporting and tracking features are particularly helpful for monitoring progress and measuring learning outcomes, making it a valuable tool for both learners and administrators.“ October 8, 2025 RM Rachel M Instructional DesignerMachinery, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “E.g. we need there to be a better manager dashboard where supervisors can see what employees are overdue in training, but that might not be something that is a priority for updating for the Docebo team.“ June 24, 2025 Pallavi J Quality Engineering LeadBanking, 10,001+ employeesUsed the software for: Less than 6 months. “Docebo offers a comprehensive suite of features that empower organizations to deliver effective training programs, enhance learner engagement, and achieve measurable results in their learning and development initiatives“ December 26, 2025 AG Avery G Learning TechnologyComputer Software, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “For example, there's no built-in automation for session-level enrollment, and the instructor role permissions are broader than needed.“ May 23, 2025 Greg W Learning TechnologistHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Unlike other learning management systems, Docebo gives you the tools to design pages, courses, and learning plans with the user in mind, allowing you to make engaging learning experiences rather than signing in to check off training in a 'system'.“ September 17, 2024 Tristan W LMS AdministratorGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There are many constraints in Docebo that do not appear to have any purpose other than to degrade the experience and make it harder to use.“ June 17, 2024 DK Dror K Director of customer engagementHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “The integration of channels, learning plans, and Docebo's Discover, Coach & Share functionality enables the creation of highly effective learning journeys.“ October 27, 2024 LH Lila H Director, Learning and DevelopmentEnvironmental Services, 201 - 500 employeesUsed the software for: More than 2 years. “Certain advanced customizations can be difficult without technical know-how.“ February 11, 2025 ## Showing most helpful reviews Showing 1-25 of 235 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle O. Learning Solutions Specialist Information Technology and Services Used the software for: 2+ years ### "Docebo - a solid learning partner" September 17, 2024 4.0 Docebo has been a solid product to use. It allows us to deliver training and professional development content to multiple audiences - internal employees, contractors, system integrators and customers. While there are still come improvements to the base product to be made (some legacy pages still exist, making admin tedious), overall it is very easy to use. Pros Options for customization, add on features such as Coach and Share, versatility for use cases, continuing to innovate new solutions for users Cons Legacy pages are very clunky and make the admin job tedious. Review Source JT Janice T. Learning and Development Apparel & Fashion Used the software for: 2+ years ### "LMS that you can grow with" December 4, 2024 4.0 We chose Docebo as an LMS solution as it provided flexibility, ease of use, and the ability to create a visually branded and designed interface. Our company was using another LMS provider that was not integrated well and there was low engagement. We did put a lot of effort and resources to build out the Docebo LMS, which paid off as we have high engagement, a deep seeded admin and power user team, and the platform has been quickly integrated into company learning quickly. Pros ur team appreciates that there are meaningful enhancements to continually create a better admin and user experience, which is why we have added it to our long-term roadmap. I personally appreciate the admin support chat and email team. Cons the need to have an in-platform authoring tool that is robust, interactive, and has more options and tools. They just launched a version, but it is very basic. This would allow us to launch the platform globally, as other regions need in platform authoring. The other piece is that Docebo has a Salesforce-type technical approach, where they have premium partners that can assist with dev and API work. Alternatives considered [360Learning](https://www.capterra.com/p/230567/360Learning/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Reason for choosing Docebo UI/UX customizations and less clunky look and feel Switched from [Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/) Obtain better support, customization, and engagement of learners Review Source VR Verified Reviewer Multimedia Developer Education Management Used the software for: 1-2 years ### "Customer support is essentially non-existent below Enterprise level" May 17, 2019 2.0 Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company. Pros Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point. Cons Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes. Review Source JC Jonathan C. Learning Experience Designer Medical Devices Used the software for: 2+ years ### "Docebo Learn - Perfect for our customer learning experience use case" October 17, 2024 5.0 Pros With Docebo, our Education Services team can easily create and maintain a personalized learning experience for our customers. The user-friendly admin functions make it effortless to build our pages and update our courses. Additionally, onboarding new admins is a breeze, especially with excellent support resources like the Docebo Community, Knowledgebase, and University. Cons We have encountered difficulties in meeting our organization's requirements for managing certifications with Docebo. Specifically, we have needed support from our customer success manager regarding managing deadlines, renewing certifications, and archiving enrollments. Alternatives considered [LearnUpon](https://www.capterra.com/p/130044/LearnUpon/) Reason for choosing Docebo Easy to use page builder, more robust features for managing internal compliance courses. Switched from [SumTotal Learn](https://www.capterra.com/p/10001580/SumTotal-Learn/) Video player, modern course player, page builder. Review Source PB Preeta B. LMS admin Hospital & Health Care Used the software for: 2+ years ### "5 star LMS" December 4, 2024 5.0 overall i enjoy docebo lms and find the platform pretty easy to use and has alot of great features. Pros I really like Docebo's interface and ease of use. Both admins and learners can navigate the platform with ease. Docebo's community offers great ideas that Docebo implements and that gives users even better functionalities. Cons the pages and menus areas could be easier to use. more gamification features. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Docebo HR uses workday and the learning needed was required to use another LMS Switched from [LearnUpon](https://www.capterra.com/p/130044/LearnUpon/) learnupon didnt have the functionalities we were looking for. Review Source CK Craig K. Dir of Culture and Leadership Human Resources Used the software for: Less than 6 months ### "Learning with the best!" February 12, 2025 5.0 As mentioned, the people and the product and the services are stellar. I would recommend to anyone. I was previously with LinkedIn Learning. Docebo is simply better. Pros First, the people. Knowledgeable about their product and services as well as those whom they compete with. \[sensitive content hidden\] was attentive, empathetic, and communicated incredibly well. Their library of content is phenomenal and is the learning platform has all the "bells and whistles." Cons Restrictions on user licenses. If we have a team member not using their license, we are not able to transfer it to someone who will. Alternatives considered [Coursera for Business](https://www.capterra.com/p/238710/Coursera-for-Business/) Reason for choosing Docebo Price. Service. Ease of use. The right "fit" for us. Switched from [LinkedIn Learning](https://www.capterra.com/p/246660/Linkedin-Learning/) Money. Poor service. Not personal. Low participation. Review Source DT Davina T. Senior LMS Admin Banking Used the software for: 2+ years ### "Docebo Experience" February 10, 2025 4.0 Pros User interface, power user and super admin access profiles, notification updates. Cons Limitations with managing annual certifications and retraining. Switched from [Continu](https://www.capterra.com/p/155460/Continu/) Better system permission and levels for LMS team Review Source VR Valerie R. Manager of Education and Student Programming Higher Education Used the software for: 6-12 months ### "Solid Learning Management System" February 7, 2025 4.0 Docebo came to me very highly recommended. The team did a great, clear sales presentation. They were very pushy at the contract signing period, offering and then going back on special pricing. Although we were a bit put off, we did sign a contract with Docebo. The most value part was the 4-month on boarding. \[sensitive content hidden\] our trainer was outstanding. In addition to creating a training plan that matched our needs, he focused on important topics and held ad hock meeting with my group. Likewise, he was very response with email questions. We are please with the product - creating courses and learning plans are easy. Pros Good ease of use and comprehensive tools. Cons Inconsistency in the account management team. I have had three account managers in one year. Alternatives considered [Coursera for Business](https://www.capterra.com/p/238710/Coursera-for-Business/) Reason for choosing Docebo Recommendation, ease of use, the four month onboarding program Review Source AB Adam B. Manager Learning and Development Information Technology and Services Used the software for: 2+ years ### "Great platform with many features" October 14, 2024 5.0 Easy to work with, quick to learn. Thanks to Docebo's Community and Knowledge Base, I think anybody can make it work. Pros There are many different features and even if something is not built-in, you can usually find a good workaround for it. In the last couple of years, Docebo is more focused on improving existing functionalities which is a fantastic step into the right direction. Cons I do believe their customer support, although fast, is not of the best quality. I often found them not knowing enough about the platform. Switched from [ILIAS](https://www.capterra.com/p/148469/ILIAS/) Previous LMS lacked functionality, especially in the group management area. Review Source JC Joao C. Global HR Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Global Learning Management Strategy: Scalable and Customizable through Docebo" August 1, 2024 5.0 Overall, from customer support to providing comprehensive customer education, Docebo has surpassed my expecation. In addition, their pipeline of new features and such is quite good. They keep a close ear to what the market needs. Pros The system itself matches almost all of my company's various L&D requirements. Both internally and externally. To top things off, the support from the account manager and their customer education team is superb. Cons Overall, the system is able to meet our requirements. That said, it would be nice if I can setup admin accounts that come with hands on support coming from the system. A full tutorial experience for other admins so that will handhold them while they're still new. This would lock or consistently/persistently produce pop ups while a main admin feels that the sub admin is still inexperienced. Docebo was comprehensive in training me, but it seems that too many people do not know how to search for documentation on their own. Forcing such individuals to experience a super spoon-fed experience may be what's needed for some individuals. Alternatives considered [Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) Reason for choosing Docebo Docebo checked our organization's complex needs more than these other products. Review Source VR Verified Reviewer LMS Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Excellent scalable and customizable learning management system" July 12, 2024 5.0 I have the best sales and knowledge reps ever. They are always ready to answer my craziest questions and weirdest ideas that I have to use on the platform. The help desk is super quick and helpful assisting in issues that arise. The overall experience has been outstanding. Docebo offers a robust and user-friendly platform that streamlines the process of creating, managing, and delivering training content. Pros Docebo has been very helpful in standardizing our training for both our employees and customers, and making it possible to conduct a lot of training asynchronously, drastically increasing our reach and reducing the amount of time and travel spent by instructors. Cons Reporting, My Team features, gamification & eCommerce integrations Alternatives considered [Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/)[Cornerstone LMS](https://www.capterra.com/p/150446/Cornerstone-LMS/) Reason for choosing Docebo Ease of use, system functionality & implementation support Switched from [Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/) Absorb was not meeting our minimum function requirements Review Source HA Harshani A. Quality Analyst Marketing and Advertising Used the software for: 6-12 months ### "Excellent Learning Platform" July 31, 2024 5.0 I used Docebo to learn all of the things that have helped me on my journey with Etsy. I've also completed various compliance training, which should help me improve my overall awareness. Pros Docebo is an excellent learning platform with a simple to use interface. The way information is presented has been designed to promote effective and effortless learning. I have been using Docebo for all my educational training and find it incredibly easy to use. Cons Although the interface is user-friendly, it would be beneficial if all lessons were accessible from the main page once logged in. Switched from [Lessonly](https://www.capterra.com/p/140809/Lessonly/) The interface of Docebo is much more user-friendly. Review Source BA Bill A. Sr Training and Development Specialist Computer Software Used the software for: 1-2 years ### "Single Systems for Customer, Partner and Internal " June 14, 2024 5.0 Excellent implementation experience and easy to use platform, both as a learner and as an administrator Pros Outstanding support by implementation team, able to manage three distinct and separate training programs on one platform (Customer, Partner, Internal), Intuitive interface for Admins Cons Versioning of training material from Central Repository, Exam score history, learning plan functionality Reason for choosing Docebo More complete solution to meet all of our requirements Switched from [Thought Industries](https://www.capterra.com/p/142263/Thought-Industries/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Needed a single platform that could seamlessly serve Customers, Partners and Internal learners. Also, received sub-par support from TI. Review Source JMD Jeremiah Mari D. e-Learning Manager E-Learning Used the software for: 2+ years ### "Docebo as LMS" November 3, 2023 4.0 Pros 1\. Scheduled reports - we're able to feed data to a dashboard and send daily reports to other users with ease 2. Groups and enrollment rules - users are automatically assigned to courses 3. Pages - let's us organize and market content according to programs and use 4. Notifications - we're able to push event reminders to users 5. Workday Integration Cons 1\. Helpdesk - some answers from the Helpdesk are not accurate 2. Built-in dashboards - not customisable and not very useful for our organization so we had to create our own Switched from [Moodle](https://www.capterra.com/p/80691/Moodle/) Reports were the very first issue. There was just so many that had to be setup and automation was very much needed but while this was also possible with Moodle, there was so much effort that was required to set it up. Review Source GV Gerhard V. Product Manager E-Learning Used the software for: 2+ years ### "An LMS with almost infinite possibilities" November 12, 2022 4.0 Overall Docebo is one of the Top notch solutions when it comes to LMS-tools. It helped us setting up a whole new business within a really short time range because of good onboardings.We created a missing piece in our branch and with it we solved one of the biggest challenges out branch has. Pros Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience. Cons Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) The quick growth of users and the amount of learners using it at the same time was too much for WP. Review Source DK Dror K. Director of customer engagement Hospital & Health Care Used the software for: 1-2 years ### "An effective training solution platform for profound customer training" October 27, 2024 4.0 An excellent learning platform, packed with enriching capabilities, enabling development, tracking, evaluation, and measurement in a convenient and effective way. Pros Docebo has amazing community features that support peer learning and training from multiple angles. The integration of channels, learning plans, and Docebo's Discover, Coach & Share functionality enables the creation of highly effective learning journeys. Cons The difficulty of making quick adjustments to the product (though understandable in a large company). Review Source KN Kevin N. Learning and Development Admin Information Technology and Services Used the software for: 2+ years ### "Great product" October 10, 2024 4.0 Pros Intuitive, customizable, great customer support. Offers many useful functionalities Cons lacks some functionalities regarding doing things in batches Review Source VR Verified Reviewer LMS Administrator Government Administration Used the software for: 2+ years ### "Sleek but still needs time to grow" June 17, 2024 4.0 Pros Docebo has a very clean and usable interface for both users and administrators, but lacks in some areas which appear to be easily achievable wins. There are great ways to categorize data, and the reporting functionality is very robust. Cons There are many constraints in Docebo that do not appear to have any purpose other than to degrade the experience and make it harder to use. It is a shame that these issues exist as they prevent Docebo from really reaching its full potential. Reason for choosing Docebo There was some functionality we believed to be present that was not actually usable, but it also was the best option at the time. Review Source Paul D. creative services director Professional Training & Coaching Used the software for: 2+ years ### "Docebo, stable learning management platform, exciting product releases." May 21, 2024 4.0 Pros Docebo has a lot of features and flexibility. We have the Discover, Coach, and Share packages and Extended Enterprise (which allows up to 50 subdomains). We had a slow ramp-up time, but once we understood what was under the hood, we migrated all 70 clients over to the new system with over 5,000 pieces of content. 10 languages as well, which is another benefit that they offer, the language capability is great as we expand. Cons After working with Docebo for the last three years, I have to say I don't like that they like to charge for a la carte services, instead of including them in a larger package deal. This makes it harder to sell the services to our leadership team. Add-ons keep adding up $$$. Review Source IS Ian S. Learning and Development Specialist II Banking Used the software for: 1-2 years ### "Docebo Review: An LMS Admins Perspective" June 6, 2024 4.0 Pros \- Once you understand the foundational elements of the LMS, it is easy to use. - Features and settings for courses and learning plans are easy to navigate. - Fantastic customer support on the technical side. - Pretty good options and ability to create an optional course library for learners. - Easy to build pages, courses, learning plans, catalogs, channels, etc. Cons \- Lack of customization when it comes to different pages. - Some items you would assume would be an included feature, but are not present. - Requires some prior knowledge of API and SAML to make full use of the LMS. Review Source DC Davide C. Global Product Marketing Apparel & Fashion Used the software for: 1-2 years ### "Great platform and service " January 30, 2024 5.0 In terms of the platform's core functionality and user experience, everything meets our expectations quite well. However, we've identified activation and marketing automation as the most significant challenges. Streamlining these aspects would greatly enhance the overall efficiency and effectiveness of our engagement with the platform. Pros We experienced a seamless integration process with our existing systems, including Single Sign-On (SSO), which was a major advantage. The platform's user experience (UX) and user interface (UI) are exceptional, offering intuitive navigation and a user-friendly design. The support from the Docebo team during the kick-off phase was commendable; their technological expertise is clearly mirrored in their customer service and technical support. This combination of advanced technology and skilled personnel greatly enhanced our overall experience with the Docebo platform. Cons One area for improvement in the Docebo platform is the webinar registration process. It's not as straightforward as simply clicking a link, as you might with Teams or Zoom, which can be a bit cumbersome. Additionally, the platform could enhance its capabilities in tracking offline training and capturing offline data. Review Source ZW Zbigniew W. System Owner Building Materials Used the software for: 6-12 months ### "Solid product" May 31, 2024 4.0 In general I'm happy with using this tool and cooperating with Docebo support team Pros Stability and easy in use for everyday usage. Cons The is always something for improve in example poor reporting Review Source MD Magdalena D. Costume Designer Entertainment Used the software for: 1-2 years ### "Docebo for Credible Document Asistance" April 18, 2024 5.0 Pros Docebo creates a friendly notion in matters information and data compliance. Cons Docebo is objective and timely in creating a robust data solution. Review Source Norbert R. Learning Experience Designer Computer Software Used the software for: 1-2 years ### "Inches away from a perfect platform" October 11, 2023 4.0 Pros The customization that allows me to make the platform look and behave how I want it. I don't mention any other features that are standard or expected from a learning platform because I don't have to worry about them. They are all there and ready to use in a clear and easy way. Cons The interface is inconsistent. The entire product feels like a continuous project, which obviously it is, in a way that's not always good. At moments you feel like you're time travelling to years past and working on an old interface. Review Source AV Ana V. Learning Solutions Director Supermarkets Used the software for: 2+ years ### "Docebo provided the foundation to an exponential growth." October 24, 2023 5.0 It has been great! We do due diligence a keep an eye for what is in the marketplace, Docebo keeps surprising us with upgrades, they really listen to their users needs, and because of that they keep meeting our needs, even the one we did not knew we had :) Pros Ease of use, learn as you go, support is there when you need it. We chose it because it reporting tool and continuous enhancements. Cons As a tool it is great no biggies. One of my pet peeves is that when exporting users profiles, the default is: do not include headers. Allowing power users managing channels to delete comment from their channels. At this time only SuperAdmins can delete a comment. More out of the box integrations with HRIS system. Many clients want to manage their training from their system, and need two way communication between systems. Without to having to get programmers into the mix. Reason for choosing Docebo Potential to grow, reporting tools, cost, ease of implementation. Review Source Similar Products Featured