---
title: "Docebo Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Docebo the right Learning Management System solution for you? Explore 242 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/127213/Docebo/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

Docebo

4.4 (242)

[View alternatives](https://www.capterra.com/p/127213/Docebo/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Reviews of Docebo

Ease of use

4.3

Customer Service

4.2

## Pros and Cons in Reviews

Pallavi J

Quality Engineering LeadBanking, 10,001+ employeesUsed the software for: Less than 6 months.

“Docebo offers a comprehensive suite of features that empower organizations to deliver effective training programs, enhance learner engagement, and achieve measurable results in their learning and development initiatives“

December 26, 2025

RM

Rachel M

Instructional DesignerMachinery, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“E.g. we need there to be a better manager dashboard where supervisors can see what employees are overdue in training, but that might not be something that is a priority for updating for the Docebo team.“

June 24, 2025

DK

Dror K

Director of customer engagementHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years.

“The integration of channels, learning plans, and Docebo's Discover, Coach & Share functionality enables the creation of highly effective learning journeys.“

October 27, 2024

AG

Avery G

Learning TechnologyComputer Software, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“For example, there's no built-in automation for session-level enrollment, and the instructor role permissions are broader than needed.“

May 23, 2025

AT

Ann T

LMS AdminComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“The reporting and tracking features are particularly helpful for monitoring progress and measuring learning outcomes, making it a valuable tool for both learners and administrators.“

October 8, 2025

LH

Lila H

Director, Learning and DevelopmentEnvironmental Services, 201 - 500 employeesUsed the software for: More than 2 years.

“Certain advanced customizations can be difficult without technical know-how.“

February 11, 2025

DH

Danielle H

Corporate TrainerHospitality, 201 - 500 employeesUsed the software for: More than 2 years.

“Having all our learning materials centralized in one place has streamlined our processes, and Docebo’s responsive customer service ensures we’re always supported.“

October 30, 2024

VG

Valentina G

HR GeneralistFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months.

“Some functionalities are limited, for example, for ILT session if we use teams instead of Zoom we do not have the full track of information when the session is completed.“

October 30, 2023

## Showing most helpful reviews

Showing 1-25 of 242 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Pallavi J.  
Quality Engineering Lead  
Banking  
Used the software for: Less than 6 months

### "Well Organized and Customizable LMS Platform"

December 26, 2025

5.0

Docebo offers a comprehensive suite of features that empower organizations to deliver effective training programs, enhance learner engagement, and achieve measurable results in their learning and development initiatives

Pros

A comprehensive course management tool support different content types, including multi - media, video, graphics and presentations. It allows for easy and smart course creation for all types of learners; one can easily manage and track the learning activity across different tiers of learners.

Cons

One cannot make easy graphic level modifications, without basic knowledge of HTML and CSS. The user experience is not that great as compared to other Learning Management systems.

Review Source

AG

Avery G.  
Learning Technology  
Computer Software  
Used the software for: 2+ years

### "Customizable, scalable LMS with excellent support"

May 23, 2025

5.0

Docebo has been a reliable, scalable platform for delivering training across our organization. We've used it for onboarding, internal upskilling, and instructor-led programs. The flexibility of the platform allows us to design a branded and engaging experience, while the API and automation capabilities help us operate efficiently at scale. There’s some room for improvement in ILT admin workflows, but overall the platform performs well and continues to improve.

Pros

Docebo is highly customizable—both in how it looks and how it functions. We were able to tailor the learner experience to reflect our brand and workflows. The automation and API options save a lot of admin time, and ILT sessions are easy for learners to access, even on mobile. The support team is also exceptional: responsive, friendly, and very helpful when solving complex needs.

Cons

Instructor-Led Training (ILT) management still has some limitations on the admin side. For example, there's no built-in automation for session-level enrollment, and the instructor role permissions are broader than needed. We’ve worked around these issues with custom solutions, but native improvements would reduce admin overhead.

Switched from

[Udemy Business](https://www.capterra.com/p/209689/Udemy-for-Business/)

Our previous system lacked flexibility and required constant manual work. We needed a solution that could support both large-scale programs and targeted learning paths while giving us more control over branding and learner experience. Docebo has significantly improved our workflow through automation, better UI/UX, and responsive support. It’s also easier for admins to navigate and more engaging for learners, helping us increase adoption and reduce support tickets.

Review Source

VR

Verified Reviewer  
eLearning Systems Admin  
Information Technology and Services  
Used the software for: 1-2 years

### "Cumbersome, myopic UX and sub-par technical support"

March 16, 2022

2.0

I have been configuring eLearning systems for almost 20 years and while the admin interface is easy to use for those new to LMS, and it's not the worst LMS platform... this is a lightweight system that lacks the critical component of end-user/learner experience, content organization structures, search functionalities, general wayfinding and flexibility as authoring technologies change.

Pros

Hmmm. Exploring gamification looks like it may be promising but honestly, I'm already disappointed that the demo environment presented to us has all sorts of customizations that require external resource/effort to create.

Cons

Inability to easily preview the learner experience is at the top of my laundry list of functional limitations

Switched from

[Absorb](https://www.capterra.com/p/61763/Absorb-LMS/)[Blackboard](https://www.capterra.com/p/14500/Blackboard-LMS-for-Business/)

Corporate selection based on leadership affinity

Review Source

CC

Craig C.  
Consultant of Continuous Improvement  
Insurance  
Used the software for: Less than 6 months

### "Docebo is a great LMS option for the modern learner"

August 12, 2026

4.0

I’ve enjoyed my time with Docebo so far. As a user, it’s fantastic on mobile: Intuitive, secure, snappy, aesthetically pleasing, and offline mode is awesome. As someone on-the-go, these features are incredibly useful. As an administrator, I’m still learning how to use it. With time and practice, that’ll be resolved. It’s also a bit pricey, but the quality of the product is high. In all, my experience has been very positive and I’d definitely recommend Docebo to others.

Pros

What I liked best about Docebo is how it’s tailored for the modern learner. It’s very mobile friendly and I especially appreciated offline mode and the simple but effective layout (it looked almost like a streaming app). Archiving/managing the courses was also really easy. And last, being able to integrate with Salesforce is always a plus.

Cons

As a frequent collaborator with the L&D team, I have limited administrative powers and found configuration to be quite complex. I also thought some of the extras we paid for should have been free (for example, more advanced analytics).

Review Source

Cindy M.  
Product Support Specialist  
Automotive  
Used the software for: 6-12 months

### "Docebo makes our customers feel special"

January 20, 2025

4.0

Yes, the beginning training was a bit overwhelming, once you get a grasp of the ins and outs, it is a very dynamic program. I love that we can brand the homepage ourselves. We have 3 different homepages set up for different companies we work with, which makes them feel like the platform was created just for them; making them feel special. The gamification part of Docebo, makes learning fun and was easy to transition our customer's from the other platform we were using and keep their accumulated game points.

Pros

I like that it does the job of 3 different programs where I work. Now I can do all my work for my customers in the one platform. I can even send emails and notifications straight from Docebo. I also really like to Docebo Community. If I have a question or am just looking for some tips, I just search the community or post a question in the community and I will get a few replies. But if I don't want to ask the community, there is always someone willing to help from Docebo.

Cons

As a super admin, I am still not able to look to see what notifications or emails were sent to someone or if they opened the email or not. I would like to have access to notification/email logs.

Switched from

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/)

Becasue it is much more efficient to live in one platform vs multiple different ones.

Review Source

AH

Ashley H.  
Training Manager  
Retail  
Used the software for: 2+ years

### "My Docebo Rock!"

August 15, 2025

5.0

My overall experience with Docebo has been excellent. The platform is intuitive, reliable, and highly adaptable, making it easy to deliver engaging training and track learner progress. Its automation, reporting tools, and AI-driven features save time and enhance learning effectiveness, while the support team is responsive and helpful. Overall, Docebo has significantly improved how we manage and scale our training programs.

Pros

What I like most about Docebo is how intuitive and flexible it is. The platform makes it easy to create engaging training, track learner progress, and customize the experience to fit our needs—all while being reliable and user-friendly

Cons

Honestly, I haven't encountered major issues with Docebo, but if I had to point out something, it might be that some of the more advanced customization options take some time to learn. That said, the support and resources available make it easy to navigate.

Review Source

AT

Ann T.  
LMS Admin  
Computer Software  
Used the software for: 2+ years

### "Flexible and Scalable LMS Experience"

October 8, 2025

5.0

Docebo provides a flexible and scalable learning platform that adapts well to different training needs. The reporting and tracking features are particularly helpful for monitoring progress and measuring learning outcomes, making it a valuable tool for both learners and administrators.

Pros

Learner experience and intuitive navigation. The platform makes it easy for users to find, access, and complete training, while providing a seamless and engaging experience that encourages learning and skill development.

Cons

What I liked least about Docebo is that finding the catalogs quickly and the organization or ordering of courses can be a bit challenging. Improving the way courses are structured and presented would make it easier for learners to navigate and access the content they need.

Review Source

JF

Jade F.  
Instructional Designer  
Furniture  
Used the software for: 2+ years

### "Transforming Training through Seamless E-Learning"

May 22, 2025

5.0

Docebo has allowed our organization to transform our training strategy from primarily manually recorded instructor-led sessions to digital learning courses with powerful insight tools. We are now able to facilitate standardized learning objectives across the company with ease and provide executives with quantifiable knowledge statistics supporting the training department's impact.

Pros

Docebo is a powerful LMS designed to deliver and scale modern learning experiences across various industries, including an intuitive interface, support of diverse content formats, and customizable learning paths. Docebo has helped bring our company's training initiatives to an e-learning experience, streamlining accountability and digitizing our completion records cross-departmentally.

Cons

While the desktop platform is easily accessed and navigated, we have had some experience with mobile users struggling to login to and navigate the Go.Learn app with ease.

Review Source

RM

Rachel M.  
Instructional Designer  
Machinery  
Used the software for: 2+ years

### "Easies LMS to Administer AND Look Professional"

June 24, 2025

5.0

Overall it is very smooth. We have monthly meetings with our customer success rep which is really helpful and enlightening to system updates I wouldn't have become aware of on my own. There are a few hiccups here and there, but nothing extremely major, and typically very easy to use.

Pros

It is extremely user friendly to administer. One does not require an extreme amount of technical/coding knowledge or background to successfully manage this platform.

Cons

It can take a while for the Docebo team to make updates to any given pain point, because there are a lot of areas for improvement in the system. It is just that some are not as necessary as others to me/my team. E.g. we need there to be a better manager dashboard where supervisors can see what employees are overdue in training, but that might not be something that is a priority for updating for the Docebo team.

Review Source

SN

Sahra N.  
Employee Enablement Coordinator  
Computer Software  
Used the software for: 6-12 months

### "Overall Docebo Experience"

February 26, 2025

4.0

Overall my experience has been good. Our team went through a Docebo to Docebo migration which was definitely not seamless and required alot of manual work. The Docebo team was fantastic however, and their technical experience was a lifesaver so the project was successfully completed. I use Docebo as a Superadmin everyday and overall I would recommend it to others looking for an LMS.

Pros

Customer Service Experience - Support agents are super helpful Knowledge base is built out - the amount of courses, knowledge base articles, and the Docebo community for peer learning is again super helpful

Cons

\- No option to archive courses, only put under maintenance - Our org needs to have more power users permissions, to avoid the amount of super admins we have - Lack of customization on pages. I would love to see more widgets, upgraded designs, and more meaning I wouldn't have to spend time learning what HTML/CSS hacks will work for me.

Review Source

JT

Janice T.  
Learning and Development  
Apparel & Fashion  
Used the software for: 2+ years

### "LMS that you can grow with"

December 4, 2024

4.0

We chose Docebo as an LMS solution as it provided flexibility, ease of use, and the ability to create a visually branded and designed interface. Our company was using another LMS provider that was not integrated well and there was low engagement. We did put a lot of effort and resources to build out the Docebo LMS, which paid off as we have high engagement, a deep seeded admin and power user team, and the platform has been quickly integrated into company learning quickly.

Pros

ur team appreciates that there are meaningful enhancements to continually create a better admin and user experience, which is why we have added it to our long-term roadmap. I personally appreciate the admin support chat and email team.

Cons

the need to have an in-platform authoring tool that is robust, interactive, and has more options and tools. They just launched a version, but it is very basic. This would allow us to launch the platform globally, as other regions need in platform authoring. The other piece is that Docebo has a Salesforce-type technical approach, where they have premium partners that can assist with dev and API work.

Alternatives considered

[360Learning](https://www.capterra.com/p/230567/360Learning/)

Reason for choosing Docebo

UI/UX customizations and less clunky look and feel

Switched from

[Absorb](https://www.capterra.com/p/61763/Absorb-LMS/)

Obtain better support, customization, and engagement of learners

Review Source

JC

Joao C.  
Global HR Specialist  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Global Learning Management Strategy: Scalable and Customizable through Docebo"

August 1, 2024

5.0

Overall, from customer support to providing comprehensive customer education, Docebo has surpassed my expecation. In addition, their pipeline of new features and such is quite good. They keep a close ear to what the market needs.

Pros

The system itself matches almost all of my company's various L&D requirements. Both internally and externally. To top things off, the support from the account manager and their customer education team is superb.

Cons

Overall, the system is able to meet our requirements. That said, it would be nice if I can setup admin accounts that come with hands on support coming from the system. A full tutorial experience for other admins so that will handhold them while they're still new. This would lock or consistently/persistently produce pop ups while a main admin feels that the sub admin is still inexperienced. Docebo was comprehensive in training me, but it seems that too many people do not know how to search for documentation on their own. Forcing such individuals to experience a super spoon-fed experience may be what's needed for some individuals.

Alternatives considered

[Absorb](https://www.capterra.com/p/61763/Absorb-LMS/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/)

Reason for choosing Docebo

Docebo checked our organization's complex needs more than these other products.

Review Source

KC

Kara C.  
AVP Director of Education  
Banking  
Used the software for: 2+ years

### "Docebo's Impact: Transformative Learning"

May 17, 2024

5.0

Working with Docebo has been incredibly rewarding. My favorite part has been witnessing the success it brings to our learning initiatives. The platform's robust features have enabled us to achieve remarkable milestones in employee training and development. One memorable experience was collaborating with \[sensitive content hidden\], a key member of the Docebo team, whose expertise and guidance were instrumental in optimizing our learning strategies. Together, we implemented innovative solutions that significantly enhanced learner engagement and performance. With Docebo's support, we continue to achieve new levels of success in our training programs, driving positive outcomes for our organization..

Pros

he overall experience with the Docebo Learning Management System (LMS) has been outstanding. Docebo offers a robust and user-friendly platform that streamlines the process of creating, managing, and delivering training content. One of the key strengths of Docebo is its intuitive interface, which makes it easy for administrators to upload course materials, track learner progress, and generate reports. The platform's customizable features allow for the creation of tailored learning paths and the incorporation of multimedia content, enhancing the overall learning experience. Docebo provides a seamless and engaging learning environment from a learner's perspective. The platform is accessible across various devices, ensuring flexibility and convenience for users. Its interactive features, such as quizzes, surveys, and discussion forums, foster collaboration and knowledge sharing among learners. Overall, Docebo stands out for its user-friendly interface, customization options, and interactive features, making it a valuable tool for organizations seeking to enhance their learning and development initiatives.

Cons

1\. pricing, 2.customization limitations and 3. complexity

Alternatives considered

[360Learning](https://www.capterra.com/p/230567/360Learning/)[LearnUpon](https://www.capterra.com/p/130044/LearnUpon/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/)

Reason for choosing Docebo

Features, functionality, scalability, and customer service.

Switched from

[BAI Policy Manager](https://www.capterra.com/p/10003806/BAI-Policy-Manager/)

The product no longer met our needs as an organization.

Review Source

KC

Kathryn C.  
Sr. Manager of Organizational Development & Leadership  
Internet  
Used the software for: 2+ years

### "Endless Customization"

August 11, 2023

5.0

Docebo enabled us to start creating an ecosystem of learning. We are thrilled with the flexibility and customizability we have within the platform, and are continuing to find new uses for driving learners into our portal.

Pros

For our use case, we wanted a highly customizable platform that would enable us to create custom learning experiences around "moments that matter." This was simple to achieve within the Docebo platform due to the ability to segment users to provide them with targeted experiences, and the ease of use with designing pages and menus.

Cons

The only thing that feels like a miss is not having the ability to send a direct calendar invite automatically upon enrollment. Instead, you receive an enrollment notification with the option to download the calendar invite. We've had some confusion with learners, and attendance issues due to the extra step required to add learning to an external calendar.

Alternatives considered

[Degreed](https://www.capterra.com/p/220368/Degreed/)[Absorb](https://www.capterra.com/p/61763/Absorb-LMS/)[LearnUpon](https://www.capterra.com/p/130044/LearnUpon/)

Reason for choosing Docebo

The customer care pre-sales was TOP NOTCH! Also, pricing for the system quality was superior.

Switched from

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

We were unable to customize Workday, and had very limited access to setup and reporting as it is also our HRIS system.

Review Source

LH

Lila H.  
Director, Learning and Development  
Environmental Services  
Used the software for: 2+ years

### "Highly Customizable, Adaptable, and Responsive Platform "

February 11, 2025

4.0

Pros

It is a robust LMS solution that has the ability to customize, scale, grow and develop with us as a company. The available features and cadence of new releases has thoroughly impressed us and we have aligned our L&D strategy with the platform and it's functionality. To be more specific, here are the the three standout features for us: High Customizability: Allows us to tailor the platform to meet diverse learning needs. Scalability: Easily supports growth and varied use cases across different audiences. Continuous Updates: Regular improvements keep the platform aligned with industry trends and evolving learning demands.

Cons

To summarize, our top three pain points with Docebo are: Steep Learning Curve: Initial setup and configuration can be complex and time-consuming. Basic Features Awaiting Upgrades: Some key features, like the notification module and certificate app, need enhancement. Advanced Customization Requires Technical Expertise: Certain advanced customizations can be difficult without technical know-how.

Review Source

JT

Jamie T.  
Senior Trainer  
Financial Services  
Used the software for: 2+ years

### "Docebo LMS helps us drive learning engagement"

November 21, 2024

4.0

The overall experience has been great. Pain points are few and mostly minor.

Pros

Configurability of the products allows us to pick and choose what features are available to our learners and how each feature is used

Cons

Reporting and Learning plan duplication are lacking

Review Source

VR

Verified Reviewer  
LMS Administrator  
Government Administration  
Used the software for: 2+ years

### "Sleek but still needs time to grow"

June 17, 2024

4.0

Pros

Docebo has a very clean and usable interface for both users and administrators, but lacks in some areas which appear to be easily achievable wins. There are great ways to categorize data, and the reporting functionality is very robust.

Cons

There are many constraints in Docebo that do not appear to have any purpose other than to degrade the experience and make it harder to use. It is a shame that these issues exist as they prevent Docebo from really reaching its full potential.

Reason for choosing Docebo

There was some functionality we believed to be present that was not actually usable, but it also was the best option at the time.

Review Source

Norbert R.  
Learning Experience Designer  
Computer Software  
Used the software for: 1-2 years

### "Inches away from a perfect platform"

October 11, 2023

4.0

Pros

The customization that allows me to make the platform look and behave how I want it. I don't mention any other features that are standard or expected from a learning platform because I don't have to worry about them. They are all there and ready to use in a clear and easy way.

Cons

The interface is inconsistent. The entire product feels like a continuous project, which obviously it is, in a way that's not always good. At moments you feel like you're time travelling to years past and working on an old interface.

Review Source

MP

Melissa P.  
Human Resources Learning and Development Administrator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Super Admin Review of Docebo as an LMS"

November 16, 2023

4.0

My experience with the support chat feature has been pretty amazing. We did not have the ability to contact the platform of our former LMS so even just being able to validate that there isn't a better way (when developing a workaround for a feature not yet available) is very helpful.

Pros

It's lightyears ahead of our former LMS, but as we grow into using more aspect of the platform, the pain points are more prominent.

Cons

lack of intuitive reporting (see above, cobble together various reports) and soft deadlines for LPs (IE we can't use days of validity on LPs for this reason). These are my two biggest pain points at the moment.

Review Source

Tai S.  
Product Experience Specialist  
E-Learning  
Used the software for: Less than 6 months

### "Docebo is a great LMS for so many industries to fully engage with their users"

April 2, 2022

5.0

Docebo has made it easy to pick up and configure so you can get your users up and running very quickly! You can make in place updates to pages and courses too. Also their Slide Converter tool is awesome! If you have a PowerPoint presentation or PDF that suits the needs for learning, you can load it into the slide converter and it turns it into a trackable e-learning!

Pros

This product really thinks about the end user and what would engage them which increases usage. There are so many benefits you can get from the add ins available and some of them you don’t even need to have their LMS to use. They have really thought out of the box on their Impact Learning!

Cons

There are small pieces on the site that have potential for growth for example there isn’t a gap analysis tool for the content. This said, they do use their community site for users to log in, share their journeys and add ideas which can be picked up by their developers for future enhancements.

Switched from

[Access LMS Evo](https://www.capterra.com/p/267473/Access-LMS/)

Change of jobs.

Review Source

Paul D.  
creative services director  
Professional Training & Coaching  
Used the software for: 2+ years

### "Docebo, stable learning management platform, exciting product releases."

May 21, 2024

4.0

Pros

Docebo has a lot of features and flexibility. We have the Discover, Coach, and Share packages and Extended Enterprise (which allows up to 50 subdomains). We had a slow ramp-up time, but once we understood what was under the hood, we migrated all 70 clients over to the new system with over 5,000 pieces of content. 10 languages as well, which is another benefit that they offer, the language capability is great as we expand.

Cons

After working with Docebo for the last three years, I have to say I don't like that they like to charge for a la carte services, instead of including them in a larger package deal. This makes it harder to sell the services to our leadership team. Add-ons keep adding up $$$.

Review Source

VR

Verified Reviewer  
Director, Learning & Development  
Information Technology and Services  
Used the software for: 1-2 years

### "Forward thinking, cutting edge and learner centric LMS platform"

October 16, 2019

4.0

Docebo is a fast growing organization with some very talented people. The platform itself is solid and will continue to get even better if they are able to continue implementing the features that are on their planned list. My biggest recommendation is to get to a better balance between firming up and fixing current functionality vs. pushing out new functionality.

Pros

Docebo's user interface is one of the best out there. I was impressed with the clean look and feel of the platform which was reinforced by our learners through their own feedback. Docebo's user experience encourages user adoption and more time in the platform if they can find and view the content they are looking for. Docebo's combination of traditional eLearning content along with it's Channels (corp. youtube type feature) are fantastic. We are looking forward to incorporating gamification to help round our the user experience.

Cons

Docebo could use some work on the administrator side of the platform. There are quite a few areas where there are way too many clicks or a lack of bulk processes that cause additional work for an administrator. One big item that hasn't made its way into the platform but is apparently in plan, is the ability for an administrator to login as a user, to see what they are seeing or even test what as that user to ensure all works prior to releasing new content, features, etc. Unrelated to the platform, but an area that needs improvement is the Customer Support. Docebo only offers email/ticket management and online chat support. There is currently no phone support and many times issues could be solved if you were just able to talk to someone. It should be noted that I am starting to see a shift in this practice which will be welcomed by all current clients.

Review Source

Inga R.  
Platform Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Helpful Customer Success Manager "

August 16, 2023

5.0

Pros

We rely on Docebo daily to facilitate our business operations as a leading provider of Marketing & Ecommerce training. This platform enables us to meticulously craft courses and Learning Plans that cater to our specific needs.Our initial experience with Docebo's onboarding support left us thoroughly impressed. However, as we transitioned to working with the account management team, a twinge of concern emerged regarding the continuity of exceptional support. Those worries proved unfounded, as the ongoing assistance and guidance we received surpassed our expectations.It's noteworthy to mention our dedicated Customer Success Manager, \[sensitive content hidden\], who has been instrumental in ensuring our continued satisfaction with the platform. Her expertise and commitment have played a pivotal role in our seamless journey with Docebo.

Cons

We would like a search function within the Catalogue menu, so we don't have to search over 17 pages worth of content to find something specific. This will help us greatly on a daily basis.

Review Source

DK

Dror K.  
Director of customer engagement  
Hospital & Health Care  
Used the software for: 1-2 years

### "An effective training solution platform for profound customer training"

October 27, 2024

4.0

An excellent learning platform, packed with enriching capabilities, enabling development, tracking, evaluation, and measurement in a convenient and effective way.

Pros

Docebo has amazing community features that support peer learning and training from multiple angles. The integration of channels, learning plans, and Docebo's Discover, Coach & Share functionality enables the creation of highly effective learning journeys.

Cons

The difficulty of making quick adjustments to the product (though understandable in a large company).

Review Source

NP

Natasha P.  
Learning Technology Team Lead  
Law Practice  
Used the software for: 6-12 months

### "Great UI and easy to use"

September 29, 2023

5.0

I have had a very positive experience with Docebo through product selection, implementation and ongoing management. Our CSM, \[sensitive content hidden\], is fantastic to work with and always brings lots of great ideas and provides us with knowledge and support where needed.

Pros

Docebo is extremely easy to use in the back and front end. Our main driver in product selection was for a platform that was easy to use and customisable, Docebo ticked both of these boxes. We leverage the custom pages extensively to highlight our different training programmes. The administration is easy and clean to use with enough options for flexibility but no too many so that it becomes overly complicated.

Cons

There are some areas of the platform which are clearly older such as the user personal summary and the activities area. These areas lack some of the great features which are in other areas of the system, such as filtering and a clean user interface.

Alternatives considered

[Kallidus Learn](https://www.capterra.com/p/133015/Kallidus-LMS/)[Litmos](https://www.capterra.com/p/133660/Litmos-LMS/)

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