# iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127097/iClassPro/reviews --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of iClassPro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Responsive customer assistance team 93% positive reviews out of 174 Most reviewers indicate customer support is prompt, knowledgeable, and helpful in resolving questions or issues. Koko H HR Director, 51 - 200 employees. "great client management software, quick customer support, constantly listening to their clients to add new and improved features" Recurring software glitches and delays 50% negative reviews out of 48 Some users report frequent bugs, system slowdowns, and unresolved technical issues impacting daily operations. Efficient staff scheduling tools 92% positive reviews out of 39 Most reviewers find staff management user-friendly, with easy training, attendance tracking, and streamlined scheduling. Limited and confusing reporting features 50% negative reviews out of 48 Some users say reports lack customization, are difficult to generate, and often do not meet specific needs. Amber R Sales and Marketing Director, 11 - 50 employees. "The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean." Streamlined online enrollment process 97% positive reviews out of 33 Most reviewers describe online registration as simple, flexible, and convenient for both staff and families. Kelsey M Owner, 2 - 10 employees. "Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly." Expensive and restrictive payment processing 63% negative reviews out of 35 Some users report credit card processing fees are high, with limited flexibility and occasional transaction difficulties. ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tres M. General Manager Sports Used the software for: 2+ years ### "Great Option For Swim Schools" February 20, 2019 4.0 Very positive experience with iClassPro overall. Easy setup process and information transfer with help of customer service reps. The cons for the system are minimal compared to the pros. Cloud based system keeps information safe and available from anywhere. Pros Constantly evolving and improving and adding features. Wonderful customer service. Comprehensive solution for scheduling lessons and birthday parties, customer management and online access for parents and staff. Cons Notes are difficult to work with because there isn't one simple place to see or search for them for account related information, student information, enrollment information, etc. There isn't a designated option for managing private lessons. Mass text messages can't be sent from the 'classes' page and filtering specific classes or days is cumbersome at best in the 'family' and 'student' pages and that is important for contacting specific classes for cancellations, make-ups, etc. Review Source JP Josiah P. Aquatics Administrator Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro Swim School Review" April 15, 2025 5.0 Overall the software is great, it manages the students charges and families with ease. It never gives me any trouble, there are no significant bugs, and small ones get fixed once the team is notified. Pros I think IClassPro is the best software for managing a Swim School, its consistently updating with useful features, such as autopilot. This saves us administrative time, and makes life very easy. Cons I still think that its missing some key integrations features such as with banking's software's, Zapier and other things that many other software have had for years. Alternatives considered [Udio](https://www.capterra.com/p/231109/UdioSwim/) Reason for choosing iClassPro Its much cleaner in terms of user interface and also background setup. Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "iclasspro Review " April 18, 2025 3.0 Pros How many functions are in one site. The ability to schedule, staff, run reports all in one space is convenient. Cons Frequent site crashes or lags which do not allow us to continue utilizing the site or the features. Review Source Response from iClassPro April 25, 2025 Thank you for your feedback. We're so glad you’re finding value in the all-in-one functionality of iClassPro. We’re sorry to hear about the performance issues — that’s not the experience we want for you. Our team would love to take a closer look and help resolve this. Please don’t hesitate to reach out to support so we can assist further. We appreciate you being part of the iClassPro community! — The iClassPro Team MJ Mary J. Owner Sports Used the software for: 6-12 months ### "iClassPro Rocks!" June 1, 2025 5.0 We should have made the switch to iClassPro sooner. Our Onboarding experience was great (thank you Scotty!) and although we didn't feel like we were ready to be on our own, we were. Pros iClassPro has simplified our client servicing, streamlined our front desk operations, and we are loving it! IClassPro's Customer Service with technical questions has been great as well. Cons We cannot add substitute teachers to camps. I am hoping we will get an enhancement soon to allow this. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing iClassPro IClassPro integrated better with our particular swim school. Switched from [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) We wanted an app and a more user friendly platform on both the client and administrative sides. Review Source RD Randy D. owner Sports Used the software for: 2+ years ### "Iclasspro is the best software hands down. I have tried most of the others." November 28, 2024 5.0 Amazing. Always easy and helpful. Product does what I need and then some. Pros Customer Service and the features they release regularly. They listen to what their customers need and are always trying to make the software better. Cons Nothing - I dont have any issues I do not like. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Staff, services, ease of use, does what we need and more. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) No phone number to call only email. \[sensitive content hidden\] would call me on my cell when he needed me but the ONE time their server was down for multiple days and I wasn't able to contact through support for several days I called his cell to find out what was going on and he told me to never reach out on his cell again for support to use the site (Which was down) Showed me zero compassion for my business being dead in the water for multiple days because of their software. Time to switch. Review Source NG Nicole G. Gym Lead Recreational Facilities and Services Used the software for: Less than 6 months ### "Love Love Iclass Pro!!" January 7, 2025 5.0 We have been using iclass for about 2 months and I am still working on finding out all the things about it. Pros I love the customer service and how knowledgeable everyone is and willing to not get upset with us for not knowing. Cons To be honest at this time I do not see anything that I think is a con. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) We use all of Jackrabbit and it could not do what we needed it to do. It was like using Windows 98. Review Source JT Jennifer T. Owner CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "We love iClassPro!" December 9, 2024 5.0 We love iClassPro, and all the support you get with it. Pros We love the ease of use. The reports feature is a plus, as the financial reports are my favorite because everything is one place. Cons The quickbooks integration feature is great, but it does not break down the individual families and their payments. It is hard to track without inputting all the information into quickbooks. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Overall better software! Easy to use and better support. Review Source JS Joslyn S. Recreation Manager Sports Used the software for: Less than 6 months ### "New User Review" October 22, 2025 5.0 As a new user, I have enjoyed the integration and change over, as it has simplified my job. I also love the app options for mobile devices to make tracking attendance easier. Pros I love how all of the features are really straight forward and user friendly. It has simplified our registration process and has made class sign ups a breeze for our customers. I additionally love the attendance tracker and profile picture feature. Cons Creating pricing schedules for camps and clinics can be challenging. The email blast options could use some work. As emails are commonly used, that feature could use its own tab or section on the staff portal. Review Source BB Brian B. Owner Education Management Used the software for: 2+ years ### "Owner/Partner" August 18, 2025 5.0 WE have been with iClass for over 15 years... closer to 20! I am impressed with their prompt attention to troubleshoot problems & bugs WE have had thru the years! Accessibility to your online customer support to navigate immediate needs is invaluable! THANK YOU!!! Finally the ability for our company leaders to switch between location portals & help operate separate facilities is quick & efficient! THANK YOU!!! Pros Helping operate 4 different location's enrollments, class inventory & athlete attendance alongside tracking customer retention in ONE place is aWEsome! Printing usable reports on the back side with the ability for customers to view live enrollments/availability on our website is invaluable! THANK YOU ICLASS! Cons 1/. I will be looking into the iClass payroll system THIS month! Although WE just revamped our process... I am interested in learning HOW the iClass structure aligns with current staff schedules, the ability to ADD extra team practices & staff meetings for hourly employees! 2/. I am interested in a "document upload portal," to the family account! SPECIFICALLY a secure place for doctor's documents/parent notes/emails/ etc. that can be accessed by staff & leadership securely (EX: Doctor's activity restriction/clearance & important parents emails/text message screenshots)! 3/. Sending MASS EMAILS from an iPhone seems to be a very hard process in iClass... specifically using the font updates & document attachment options! Will you help? Review Source ER Elizabeth R. VP of Admin Recreational Facilities and Services Used the software for: 2+ years ### "VP of Admin" October 23, 2025 5.0 Excellent! We’ve used it for years across multiple programs, and it is truly simplified our daily operations. From enrollment and billing to communication and attendance tracking, it keeps everything organized and efficient. The platform continues to improve, and their support team has always been responsive and easy to work with. Pros What I like most about IClass Pro is how streamlined and reliable the system is. It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier. It is user friendly for both staff and parents, and the customer support has always been responsive and helpful Cons Some of the setup and customization features can feel a little overwhelming at first. Once everything is configured, it runs smoothly, but it does take some time to fully understand all the capabilities and reports. Review Source AM April M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "GREAT SWIM SCHOOL MANAGEMENT SOFTWARE!" June 6, 2024 5.0 Overall it's positive. But when things dont work right, or as they should & customers are getting upset at you for something you can't control it's frustrating Pros Easy class scheduling, parents app access and dashboard, website integration. Cons New features or changes to system arent announced. So sometimes there's a new learning or we have to change how we used to do things. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing iClassPro Easier set up than jack rabbit. Jack rabbit asked intrusive mandatory questions of the parents. Also class registration for parents was annoying, long, and frustrating Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) It wasnt handling the large volume we had. Not enough features. Review Source JC Jacquelyn C. Director Manager Sports Used the software for: 2+ years ### "Overall Program Review" April 13, 2024 4.0 In the beginning, no bad experiences. Started out nice and easy to use with user guide to refer to. Then, multiple changes came, where everything changed and I tossed the user guide out as the changes came every day and were very hard to follow. Pros Your staff is always pleasant and the basic iClassPro program is good. Cons There is constant change is how things are done, making it hard to teach to staff. In asking for something I feel is important, it takes a long time for it to change, if it changes at all, ie: formatting phone numbers and names. Sometimes the updates you do actually make things more difficult, with multiple changes that are the same as what we have, but just like extra ways to do things. The support system is basically good, your techs are always very sweet but there have been 2 things, you were not able to fix and so I'm just stuck with glitches, ets. Reason for choosing iClassPro It seemed to have more of what we needed at the time Switched from [Gym Assistant](https://www.capterra.com/p/42753/Gym-Assistant/) iClass just seemed easier than what we were using and there was a user guide you could refer to and things went well at that time. Review Source CM Cheryl M. Office Manager Sports Used the software for: 2+ years ### "Great Features, Great Program" April 26, 2024 5.0 Overall, it has been great. iCP has worked out well for our business and the customer service team helps us when we need help. Pros \- Excellent customer service (phone, email, chat). - Activities that come multiple days/times each week have the ability to have correct times. - The portal can be branded in detail at no additional cost. Mobile app has no additional cost. - Autopilot feature to automate workflows/manual tasks we were already doing (or possibly weren't because we didn't have time) - Option to do enrollment REQUESTS or AUTO-APPROVE online - Online activity hub so you get notifications in one spot whenever someone does something through the portal. - Verified for proper functioning on mac, windows, etc. - Use of email variables for auto-generated names, balances, gym info, class info, etc. when sending mass emails (which can also be scheduled to be sent later). - No limit to the amount of accounts in the system --- it will be the same price. - Background task frame to view sent emails/reports/tasks you've done and status updates on who has opened/clicked/not opened/etc. emails. - Audit Logs to see history of emails sent on specific accounts and customer/staff history. - Group enroll/transfer feature. - Ability to limit online enrollment not just on age/gender but also on prerequisites. - Search feature on the ledger. - Attendance area tracks the percentage they have attended/missed along with the actual days. - Internal messaging system to message specific staff members the next time they log in so you don't have to bother them at home. - Ability to post mass credits. - Has normal make-up feature but also an additional optional make-up token feature that the business can use how they see fit (we sometimes use it for when we want to credit a class within a timeframe/program as a courtesy/above our normal policy). - Timeclock is easy to use. Cons (These are features that would be helpful if they were added, but it doesn't really affect how much I like it at this point. Everything it currently can do is done well). - No staff certification area to upload certifications/track onboarding (unless you use custom fields w/o uploading images) - Multiple policy capability to add certain policies to certain programs (ex: teams have more forms to fill out but the general class student does not need to complete this) - More customization for online account registration so that you can mark more fields that are required, change wording, etc. - No spot TV integration or their own camera system (any longer) - Announcements area for staff - Task area for staff so directors can add things to complete - Show a drop list option for each class in date order always on the class page so that you don't have to go to the individual date to see if someone dropped recently (or run a report) - Cannot schedule future epayments - No lesson plan area Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro It is funny this survey came out now because a couple weeks ago we did a huge review of iCP and an alternate product to see what the differences were. We are finally getting an online merchant service account and just wanted to make sure we wouldn't be better off with the alternate product. When we initially chose iCP years ago, a large part of it was iCP felt more user-friendly. It also looked more appealing to us as staff and we felt it would to our customers also. iCP felt like a modern program while the other felt like a spreadsheet on steroids in all aspects. Reviewing the other program again recently, I still had the same thoughts. I mentioned above most of the reasons why we kept iCP over this other leading program. All of the positives are where I feel iCP has the "leg up". But I wanted to add reasons why we did not choose the alternate product. Some of these are my opinion, and my apologies if I missed something during my review of this other program that I am unclear on: Again, this is the ALTERNATE PRODUCT (iCP excelled in these areas) - In my research I found reviews (and experienced myself) many "bugs" with the other program with no fixes planned. - Inputting classes in the system was way behind how iCP does it. You are not able to input correctly an activity that comes at multiple different times throughout the week, like a team, if they come at different times depending on the day. - There are less design elements, which I think is important to staff and customers. There's less you can add to brand the portal also, just a small logo basically. - The mobile app costs additional money. - You are not able to have online class requests, only auto-approve or disable the feature. - You have to monitor how many accounts you have and take time to archive accounts that have not been here in X days so you don't have to pay more money per month. - Attendance is hard to read/get to and you have to create reports to see anything. - No internal messaging system. - No ability to limit class enrollment based on prerequisites. - Cannot schedule future absences through the portal. - Creating staff/staff accounts was difficult and I never got comfortable with the process. - Time clock couldn't show what I needed it to. We also factored out the merchant services account + additional costs like the program itself per month. It was less than a $100 difference (which doesn't include if the price of the alternate program increased due to an increase in students and if there would be a lot of cards that needed updated, which costs extra in the other program). iCP costs less per month for the software. Their merchant services may LOOK upfront like it costs more than another program's. But when doing the math, it's about the same. This other program does a lot of the same things as iCP and does have some features that iCP does not. I am sure it is wonderful for many businesses. But for me, the features that iCP can do better, plus the additional features that were absent in the other program, and the monthly cost differences being minimal, are big reasons why we stuck with iCP. Switched from [ZipBooks](https://www.capterra.com/p/147352/ZipBooks/) ZipGym(NOT ZipBooks but there was no ZipGym option to select) was a software program we had to purchase and download. There were no updates for it, you couldn't email anyone (though you could keep email addresses on file), only hard copy invoicing, hardly any reports, nothing even came close to the technology we have in modern times though it was probably revolutionary to us at the time because before that we worked out of handwritten books lol --- It really was only one step up from a spreadsheet though... Review Source AL Allison L. Operations Manager Sports Used the software for: 2+ years ### "The best gymnastics gym management software out there" June 5, 2024 5.0 Pros We have been with iClass for over 15 years and it just keeps getting better and better. We recently integrated our website and got our branded app up and running with them and they have already paid for themselves! We run our entire operations with 2 locations and over 1500 families using iClass pro and we would be lost without it! We also love their support line - everyone is so helpful and they have long hours so someone is always available for you. Cons We love almost all of the features - we wish they had a better birthday party waiver system but hopefully that will be coming soon! Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro We liked the interface and features better Switched from [Zip](https://www.capterra.com/p/229012/Zip/) We used zip gym before and it was very archaic so switching over was huge and iclass just keeps getting better and better. Review Source AF Andrew F. Director Sports Used the software for: 2+ years ### "Amazing class management software" September 28, 2019 5.0 In my opinion, iClassPro is the only solution for gymnastics/sports clubs which works with the way clubs actually run their businesses. It saves us hours every day. I looked at moving software when GDPR was introduced but no other software came close in features or ease of use for the end-user (parents). I was so thankful when iClassPro became GDPR compliant. I can't imagine not using iClassPro. The customer support is super and they actually solve your problems! Pros New features and improvements appear daily. The skill tracking feature allows all staff to see your school's curriculum and follow accordingly with video demonstrations. Parent's feel engaged with your business and the App brings together all of the stand-out features to report absences, make-ups, view progress and enrol in additional camps, classes and events. Cons Focus on iOS with the apps (staff portal, check-in kiosk) when Android devices are a cheaper alternative for businesses. Initial set-up can be confusing. Needs more automation for repetitive tasks - daily/weekly reports, email/marketing for new customers or lapsed and the skill tracking notifications to families. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[LoveAdmin](https://www.capterra.com/p/182986/LoveAdmin/)[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing iClassPro iClassPro was the only solution that appeared to be designed around gymnastics/sports clubs. Nearly all the other alternative products didn't cater to children or families - just adults. If they did it was clunky and an 'add-on' or work around. iClassPro was also the leader in the field with the other software copying and providing a sub-par feature. iClassPro has the best graphic design and user experience for staff and customers (parents). Review Source ST Summer T. Office Manager Sports Used the software for: 2+ years ### "Would sign up again and again" April 26, 2024 5.0 Pros I like that they do webinars when they release new features to show clients how to use them. I like that they have an easily accessible support team via online chat, email or phone. I like that they have a way to request features to add. Cons I don't like that the chat is sometimes offline during business hours. I also don't like that it sometimes takes years to implement a new feature request. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro iClassPro had more features that we could use. Review Source MK Myles K. Coach / IT Sports Used the software for: 2+ years ### "Simplifies Everything" May 29, 2021 5.0 Pros iClass combines so many features for such a great value. We use it everyday and it has made admin & management of all our classes so much easier. Cons Some menus can be a bit hard to find - with some aspects of customisation of the parent portal best done by a developer - but for most this isn’t an essential issue. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Jackrabbit had a plethora of features - however it’s admin interface at the time was incredibly cumbersome to use and outdated. Switched from [GymnasticsBiz](https://www.capterra.com/p/172388/GymnasticsBiz/) GymBiz served us well at the start - but it’s software-only nature started to become slow and clunky for our fast-paced growth. When we tried reaching for more advanced features - they either weren’t there or cost a lot of money. Review Source JO Jen O. Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "Excellent class management system" April 26, 2024 5.0 Overall our experience with I-class is a positive one. The set up process was easy and the software is easy to use and is an excellent class management system. A+ customer service! Pros Their customer service is always friendly and helpful. The registration and management of classes is easy as is the billing processes, and booking of parties. I also like that they are always looking at ways to improve and adding in new features to enhance the program. Cons Some of the reports don't give what we are looking for sometimes, and would love to see a feature for when someone is out for an Injury. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Liked the interface better, and it seemed more user friendly. Review Source GN Gelena N. Gym owner Sports Used the software for: 1-2 years ### "IClassPro NVG report" June 1, 2024 5.0 Very positive, easy to contact all our gym members with email system Pros Very easy to operate, learn, easy to control all enrollment Cons Nothing, we are happy with the program. Reason for choosing iClassPro Positive feedback, Customer support-Customer service are great to help. Review Source KH Katie H. manager Recreational Facilities and Services Used the software for: 2+ years ### "good product" June 29, 2024 5.0 Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping for that or an open API for over a decade. Pros Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit. Cons The calendar doesn't display well. Classes occurring at the same time don't show up side by side. Review Source SN Sabra N. Office Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Office Administrator" February 19, 2019 4.0 time when away from the computer that there is a feature that allows it to run automatically. - Wish you had the option to blind copy on emails. -wish the most outstanding charge that hasn't been paid to be first on the full ledger rather than way deep like it shows on the payment screen. -Want there to be a colored payment alert to show on the full ledger screen if there are notes created about the account. So that we don't have to click back and forth to check if there are notes or payment arrangements made. We often miss those because they are not accessable to the ledger page. I'm sure there are many more features that could be tweaked but this is what I have right off the top of my head. Please contact me for more or details if you would like. Pros I like that it is easy to use for the most part. It is easy to keep track of payments, delete, add charges, pull reports. I like that the system is quick and runs with few problems (as a rule) I like the new Trial and Wait list feature as well. Cons \- I do not like that you have to change the setting to see all charges when you get to the full ledger page. Wish it would automatically show all no just 20. -Wish there were alert boxes at the middle top of the full ledger screen to access notes or alerts. -Wish you could access the family icon from the classes page where it shows the students enrolled in the class. -The mouse left click will not give you the paste option when copying and pasting from other places to iclass. You have to use control V. -When you have a child enrolled in two different programs-- for example After school care and Gymnastics. There is no way to pull a report that shows where the money for each and every payment is applied to differentiate payments applied to after school care vs gymnastics for fsa reports to parents for tax purposes. At this time if we have dual enrollments we have to call you and ask for a report to be sent over to us. not - We really need the option to have more than one credit card on file as an option. We have many families that are in a divorce / multi family situation that need more than one credit card payment o - Wish that there was a search box for key words for past emails sent -Wish that there was a search box on the full ledger page for key words to look up a charge made many many months ago instead of scrolling all the way through scanning trying to find a certain charge. - Wish that I had the option to set a date for all cards on file to run at the same Review Source AR Amber R. Sales and Marketing Director Sports Used the software for: 1-2 years ### "iClassPro Sports Academy Review" April 26, 2024 4.0 Pros I like the ease of use & how easy it is to train staff on the system. It's very intuitive. Cons The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean. I wish there was more reporting on email open rates as well. More reporting for Sales & Marketing would be very helpful as there are really only a few reports that directly relate to marketing. Review Source BG Becky G. Owner/Gymnastics Instructor Sports Used the software for: 2+ years ### "iClass Pro is easy on the eyes." October 7, 2019 4.0 I like being able to see who still owes money and how much is owed total. Emailing statements is quick and easy. I've had people not pay and then eventually quit without ever paying. But overall, I feel like this software has helped me stay on top of things. I feel I have lost less money with this software. Pros This software is really easy to use. I like how easily I can switch from students to classes and back again. Adding students and creating classes is a breeze! It is easy on the eyes, I am not straining to find things. Everything has an image to make it easy to find...a star for skill tracking, check mark for attendance, etc. I feel like the other programs out there have words everywhere. I like the images. Cons I really like the Skilling Tracking, but I do get frustrated using it. I like that I can choose between 1-5 stars. I wish I could change the color of the stars...or choose a check mark and a star (or other images, like a smiley face.) When I look at a class and their skill tracking, visually to the eye it is hard to see where they are. There are a bunch of yellow stars with numbers in them. I recently changed to two stars just to make it easier on myself. If there were different images or colors, it would be easier to see when looking at their charts who is ready to move up! Creating class is easy, but private lessons is a pain. I usually list them under camps and have to tell people they are private lessons. If someone is going to do a private lesson every Monday 3:30 - 4:00 for 8 weeks, then they can't make one...going back and changing it is a disaster. I can remove them from the camp for that one day, that is easy. But changing the price isn't as easy. This program isn't really set up for private lessons. (Or maybe Im just doing it all wrong) Reason for choosing iClassPro Price. I liked the free trial. In fact, this may have been the only program that allowed a free trial. Review Source MA Michael A. Manager Sports Used the software for: 2+ years ### "Great Company!" April 30, 2024 4.0 Love it! Wouldn't change it for anything! Pros Full scale services management. Cons Unsure... meets all our needs. Review Source DM Dana M. Accounting Director/ Corporate Office Management Individual & Family Services Used the software for: 2+ years ### "Review you requested" February 19, 2019 4.0 In the beginning rough but each day it is getting better as mentioned just wish there were more black and white set up procedures and more suitable for multiple locations that have 1 account and should have the ability to set up as such Pros the price, the bank and program report sales tax Cons That the set up is so loose that when I started, which I am sure has changed now there wasn't any explanation on the proper set up and there should be black and white set up procedure. I also hate that it doesn't account for businesses with multiple locations, meaning if a business, such as mine, sets up their business to account for one bank account and set up as such the money made at one location isn't easily posted to account holders bottom line as it should regardless of the location. Its like they set it up as a franchise vs a entire business and we have families who attend one location for tumbling but may cheer at another and lets say pays at one location for both billed locations enrollment and isn't applied automatically when processed I have to manually apply. This used to not be this way, they had the set up originally correct but decided to change it because of requests and this should be an option for business owners as every business is ran diff and should be easily set up how we want. The audit log needs major vamping and should be a lot more specific to help aid management in understanding what certain staff did in iclass on certain accounts and I even have strict staff settings not like many. I could go on an on about the set up but iclass is improving daily., Review Source Similar Products Featured ## Related categories [Gymnastics](https://www.capterra.com/gymnastics-software/)[Swim School](https://www.capterra.com/swim-school-software/)[Dance Studio](https://www.capterra.com/dance-studio-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.