# iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127097/iClassPro/reviews --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iClassPro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AF Allison F Facility ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to create automated workflows using Auto Pilot for billing, anniversaries, waitlists, and more is an absolute game changer!“ November 7, 2025 KH Koko H HR DirectorSports, 51 - 200 employeesUsed the software for: More than 2 years. “Emails sent with graphics sometimes go to spam, wish there were better capabilities to craft creative emails within the program.“ March 31, 2025 ER Elizabeth R VP of AdminRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier.“ October 23, 2025 AG Alexa G Assistant General ManagerSports, 51 - 200 employeesUsed the software for: More than 2 years. “Frequent site crashes or lags which do not allow us to continue utilizing the site or the features.“ April 18, 2025 KM Kelsey M OwnerSports, 2 - 10 employeesUsed the software for: More than 2 years. “Class and student management are top-tier, making it easy to track attendance, skills, and progress. Plus, the staff portal keep our coaches organized and on schedule.“ November 4, 2025 AR Amber R Sales and Marketing DirectorSports, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean.“ April 26, 2024 KM Kelsey M OwnerSports, 2 - 10 employeesUsed the software for: More than 2 years. “Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly.“ November 4, 2025 AW Amanda W Operations ManagerRecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Too may new programs that gyms don't necessarily want/need and not making current programs work better (like still not being able to add a student to multiple waitlist at one time.)“ March 29, 2025 ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tres M. General Manager Sports Used the software for: 2+ years ### "Great Option For Swim Schools" February 20, 2019 4.0 Very positive experience with iClassPro overall. Easy setup process and information transfer with help of customer service reps. The cons for the system are minimal compared to the pros. Cloud based system keeps information safe and available from anywhere. Pros Constantly evolving and improving and adding features. Wonderful customer service. Comprehensive solution for scheduling lessons and birthday parties, customer management and online access for parents and staff. Cons Notes are difficult to work with because there isn't one simple place to see or search for them for account related information, student information, enrollment information, etc. There isn't a designated option for managing private lessons. Mass text messages can't be sent from the 'classes' page and filtering specific classes or days is cumbersome at best in the 'family' and 'student' pages and that is important for contacting specific classes for cancellations, make-ups, etc. Review Source MP Morgan P. Aquatic Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user" April 28, 2025 4.0 Overall, it is very easy to use, and the customer service is informative and very responsive. Pros I love how easy it is to set up classes and provide information to my clients. Cons I was a little upset when they started to charge for the use of appointments. Reason for choosing iClassPro This was a newer system but does not offer as many benefits. The final draw was that it does not have a good make up system for the client. Switched from [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) This software was much easier for the staff and clients to use. Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "iclasspro Review " April 18, 2025 3.0 Pros How many functions are in one site. The ability to schedule, staff, run reports all in one space is convenient. Cons Frequent site crashes or lags which do not allow us to continue utilizing the site or the features. Review Source Response from iClassPro April 25, 2025 Thank you for your feedback. We're so glad you’re finding value in the all-in-one functionality of iClassPro. We’re sorry to hear about the performance issues — that’s not the experience we want for you. Our team would love to take a closer look and help resolve this. Please don’t hesitate to reach out to support so we can assist further. We appreciate you being part of the iClassPro community! — The iClassPro Team JP Josiah P. Aquatics Administrator Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro Swim School Review" April 15, 2025 5.0 Overall the software is great, it manages the students charges and families with ease. It never gives me any trouble, there are no significant bugs, and small ones get fixed once the team is notified. Pros I think IClassPro is the best software for managing a Swim School, its consistently updating with useful features, such as autopilot. This saves us administrative time, and makes life very easy. Cons I still think that its missing some key integrations features such as with banking's software's, Zapier and other things that many other software have had for years. Alternatives considered [Udio](https://www.capterra.com/p/231109/UdioSwim/) Reason for choosing iClassPro Its much cleaner in terms of user interface and also background setup. Review Source SP Samantha P. Owner Sports Used the software for: 2+ years ### "One of the best platforms for our industry" February 17, 2025 4.0 Really good platform and probably one of the best out there that is specific to our industry. I would like to see more sophisticated reporting functions as we are at the point of wanting to scale and measure in more detail. Pros Love the Parent portal where families can access assessment outcomes and news. It's one of the main reasons we moved across to ICP. They are proactive in helping whenever we need and are welcoming of any feedback. The uniform shop is really good too. Easy to integrate into website and customise headings. Most of the reporting and customer financial set up is pretty good. It covers the basics of what any studio / club would need. Cons Would like more detailed reports for assessments, trials and conversions. As well as financial reports that can break down which families are on what payment structure and help us project ahead for budgeting purposes. Would be good to have a feature for customers to enter their government voucher number upon enrolment so make the systems more automated. Would love to see ICP use a timetable view instead of list view for website integration. Alternatives considered [Revolution](https://www.capterra.com/p/176129/Revolution/) Reason for choosing iClassPro 'Revolutionise sport' was still developing and although had great integrations with our governing body it was too young for us to jump on board. Switched from [GymnasticsBiz](https://www.capterra.com/p/172388/GymnasticsBiz/) ICP had extra features we wanted from thinksmart such as assessments and uniform shop. Thinksmart had a better financial function for customers and had the timetable view on website which converts more customers as it was clear and easy to use however the functions it was missing made our job much more manual whereas ICP has been good for automation and systemisation. Review Source RD Randy D. owner Sports Used the software for: 2+ years ### "Iclasspro is the best software hands down. I have tried most of the others." November 28, 2024 5.0 Amazing. Always easy and helpful. Product does what I need and then some. Pros Customer Service and the features they release regularly. They listen to what their customers need and are always trying to make the software better. Cons Nothing - I dont have any issues I do not like. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Staff, services, ease of use, does what we need and more. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) No phone number to call only email. \[sensitive content hidden\] would call me on my cell when he needed me but the ONE time their server was down for multiple days and I wasn't able to contact through support for several days I called his cell to find out what was going on and he told me to never reach out on his cell again for support to use the site (Which was down) Showed me zero compassion for my business being dead in the water for multiple days because of their software. Time to switch. Review Source NG Nicole G. Gym Lead Recreational Facilities and Services Used the software for: Less than 6 months ### "Love Love Iclass Pro!!" January 7, 2025 5.0 We have been using iclass for about 2 months and I am still working on finding out all the things about it. Pros I love the customer service and how knowledgeable everyone is and willing to not get upset with us for not knowing. Cons To be honest at this time I do not see anything that I think is a con. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) We use all of Jackrabbit and it could not do what we needed it to do. It was like using Windows 98. Review Source AM April M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "GREAT SWIM SCHOOL MANAGEMENT SOFTWARE!" June 6, 2024 5.0 Overall it's positive. But when things dont work right, or as they should & customers are getting upset at you for something you can't control it's frustrating Pros Easy class scheduling, parents app access and dashboard, website integration. Cons New features or changes to system arent announced. So sometimes there's a new learning or we have to change how we used to do things. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing iClassPro Easier set up than jack rabbit. Jack rabbit asked intrusive mandatory questions of the parents. Also class registration for parents was annoying, long, and frustrating Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) It wasnt handling the large volume we had. Not enough features. Review Source JT Jennifer T. Owner CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "We love iClassPro!" December 9, 2024 5.0 We love iClassPro, and all the support you get with it. Pros We love the ease of use. The reports feature is a plus, as the financial reports are my favorite because everything is one place. Cons The quickbooks integration feature is great, but it does not break down the individual families and their payments. It is hard to track without inputting all the information into quickbooks. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Overall better software! Easy to use and better support. Review Source KB Kris B. Centre Manager Sports Used the software for: 1-2 years ### "Wonderful initially, poor support and promises" November 27, 2024 3.0 Wonderful in setup, poor follow up or support Pros Interaction with the families and passing the administration to them Cons No promised interaction with Xero and support after initial set up Review Source SB Scott B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long Time Customer" June 5, 2024 5.0 Love them! I’ve been with them at least 15yrs. Pros The interface is great and the tech support is awesome! Cons The credit card rates are higher than others. Switched from [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) I liked the interface better and at the time, jackrabbit was more expensive. Review Source DS Debbie S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very Satisfied" May 22, 2024 5.0 Exceptional experience. I have been with them since 2011 and while we still have alot to learn about all the features, iclasspro serves our needs 100%. Pros End user friendly. Looks current and stays updated. Cons not much, went through the early years of a learning curve with them growing. However, they alway listen and work on improving as needed for the industry. Switched from [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) End user friendly. Looks current and stays updated. Review Source GN Gelena N. Gym owner Sports Used the software for: 1-2 years ### "IClassPro NVG report" June 1, 2024 5.0 Very positive, easy to contact all our gym members with email system Pros Very easy to operate, learn, easy to control all enrollment Cons Nothing, we are happy with the program. Reason for choosing iClassPro Positive feedback, Customer support-Customer service are great to help. Review Source CM Cheryl M. Office Manager Sports Used the software for: 2+ years ### "Great Features, Great Program" April 26, 2024 5.0 Overall, it has been great. iCP has worked out well for our business and the customer service team helps us when we need help. Pros \- Excellent customer service (phone, email, chat). - Activities that come multiple days/times each week have the ability to have correct times. - The portal can be branded in detail at no additional cost. Mobile app has no additional cost. - Autopilot feature to automate workflows/manual tasks we were already doing (or possibly weren't because we didn't have time) - Option to do enrollment REQUESTS or AUTO-APPROVE online - Online activity hub so you get notifications in one spot whenever someone does something through the portal. - Verified for proper functioning on mac, windows, etc. - Use of email variables for auto-generated names, balances, gym info, class info, etc. when sending mass emails (which can also be scheduled to be sent later). - No limit to the amount of accounts in the system --- it will be the same price. - Background task frame to view sent emails/reports/tasks you've done and status updates on who has opened/clicked/not opened/etc. emails. - Audit Logs to see history of emails sent on specific accounts and customer/staff history. - Group enroll/transfer feature. - Ability to limit online enrollment not just on age/gender but also on prerequisites. - Search feature on the ledger. - Attendance area tracks the percentage they have attended/missed along with the actual days. - Internal messaging system to message specific staff members the next time they log in so you don't have to bother them at home. - Ability to post mass credits. - Has normal make-up feature but also an additional optional make-up token feature that the business can use how they see fit (we sometimes use it for when we want to credit a class within a timeframe/program as a courtesy/above our normal policy). - Timeclock is easy to use. Cons (These are features that would be helpful if they were added, but it doesn't really affect how much I like it at this point. Everything it currently can do is done well). - No staff certification area to upload certifications/track onboarding (unless you use custom fields w/o uploading images) - Multiple policy capability to add certain policies to certain programs (ex: teams have more forms to fill out but the general class student does not need to complete this) - More customization for online account registration so that you can mark more fields that are required, change wording, etc. - No spot TV integration or their own camera system (any longer) - Announcements area for staff - Task area for staff so directors can add things to complete - Show a drop list option for each class in date order always on the class page so that you don't have to go to the individual date to see if someone dropped recently (or run a report) - Cannot schedule future epayments - No lesson plan area Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro It is funny this survey came out now because a couple weeks ago we did a huge review of iCP and an alternate product to see what the differences were. We are finally getting an online merchant service account and just wanted to make sure we wouldn't be better off with the alternate product. When we initially chose iCP years ago, a large part of it was iCP felt more user-friendly. It also looked more appealing to us as staff and we felt it would to our customers also. iCP felt like a modern program while the other felt like a spreadsheet on steroids in all aspects. Reviewing the other program again recently, I still had the same thoughts. I mentioned above most of the reasons why we kept iCP over this other leading program. All of the positives are where I feel iCP has the "leg up". But I wanted to add reasons why we did not choose the alternate product. Some of these are my opinion, and my apologies if I missed something during my review of this other program that I am unclear on: Again, this is the ALTERNATE PRODUCT (iCP excelled in these areas) - In my research I found reviews (and experienced myself) many "bugs" with the other program with no fixes planned. - Inputting classes in the system was way behind how iCP does it. You are not able to input correctly an activity that comes at multiple different times throughout the week, like a team, if they come at different times depending on the day. - There are less design elements, which I think is important to staff and customers. There's less you can add to brand the portal also, just a small logo basically. - The mobile app costs additional money. - You are not able to have online class requests, only auto-approve or disable the feature. - You have to monitor how many accounts you have and take time to archive accounts that have not been here in X days so you don't have to pay more money per month. - Attendance is hard to read/get to and you have to create reports to see anything. - No internal messaging system. - No ability to limit class enrollment based on prerequisites. - Cannot schedule future absences through the portal. - Creating staff/staff accounts was difficult and I never got comfortable with the process. - Time clock couldn't show what I needed it to. We also factored out the merchant services account + additional costs like the program itself per month. It was less than a $100 difference (which doesn't include if the price of the alternate program increased due to an increase in students and if there would be a lot of cards that needed updated, which costs extra in the other program). iCP costs less per month for the software. Their merchant services may LOOK upfront like it costs more than another program's. But when doing the math, it's about the same. This other program does a lot of the same things as iCP and does have some features that iCP does not. I am sure it is wonderful for many businesses. But for me, the features that iCP can do better, plus the additional features that were absent in the other program, and the monthly cost differences being minimal, are big reasons why we stuck with iCP. Switched from [ZipBooks](https://www.capterra.com/p/147352/ZipBooks/) ZipGym(NOT ZipBooks but there was no ZipGym option to select) was a software program we had to purchase and download. There were no updates for it, you couldn't email anyone (though you could keep email addresses on file), only hard copy invoicing, hardly any reports, nothing even came close to the technology we have in modern times though it was probably revolutionary to us at the time because before that we worked out of handwritten books lol --- It really was only one step up from a spreadsheet though... Review Source CH Christina H. Front Desk Manager Sports Used the software for: 2+ years ### "iClassPro... Why go anywhere else for Gym Management Software?" April 19, 2024 5.0 A+++ top notch service. Have tried other similar products, but there is no other like iClassPro! Pros Everything! From the ease of use in every aspect to the support staff! OH THE SUPPORT STAFF! If I could work anywhere else, I would beg to work there! Everyone has the best attitude and are so professional! Cons We wish there was an actual physical conference we could go to and meet other iClassPro users as well as ask questions! Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Went looking for something that the customers would be able to use as well as our staff. Also looking for something with a more modern look! The other software was way too cumbersome to maneuver and was very limited. Review Source GP Grace P. bookkeeper Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly!" April 19, 2024 5.0 Pros I like that it is user friendly for both the customer and the administrator. The set up wizards really walk you thru everything. Cons The cost seems like a lot. Some of it is out of their control when it comes to the credit card processing fees. I would like to see other options for processing - not just the one available. Switched from [Akada](https://www.capterra.com/p/92427/DanceWorks/) Akada software kept making mistakes or glitches and it wasn't getting solved. Review Source CS Corine S. Front Desk Manager Sports Used the software for: 1-2 years ### "iClassPro: User-Friendly with Some Limitations" November 7, 2025 4.0 Overall, my experience with iClassPro has been a positive one. I especially appreciate that it allows customers to manage their own accounts, which adds convenience and transparency. The support team has also been great—responsive and helpful whenever issues arise. However, one area that could be improved is the audit trail; some important details are missing, which can make tracking changes more challenging." Pros What I like most about iClassPro is that it empowers customers to manage their own accounts independently. Cons What I like least about iClassPro is that it lacks some important audit details, which can make tracking changes more difficult." Review Source JW Joy W. Administrator Sports Used the software for: 6-12 months ### "Suits gymnastics well" January 9, 2025 4.0 Good most things work well - issues are dealt with easily Pros Everything is in one spot. Most reports are already set up for you Cons Having to go out of screens to find out information and then go back in instead of being able to click within the screen you are in. E.g. In a student's file and parent's ask a question about another class and you have to leave what you are doing with them to find the information and then come back in - so time consuming Review Source CT Caleb T. Head Coach Sports Used the software for: 2+ years ### "Fantastic class management software" June 8, 2024 5.0 Overall, using iClassPro has been a great benefit for us. Customers can clearly see which classes their children are enrolled in, add medical information, and request make-up classes. The Parent Portal and associated app make it easy for them to access too. Pros iClassPro helps you organise your classes and organise your students in those classes! In addition, there are many other features to help run a business smoothly like billing customers, and distributing newsletters. Cons Some features are very useful but could be better. The skill tracking for example, is a great addition as it helps track athletes on their journey. But the skill tree can grow very quickly. Billing can be a bit complex too, as there are a lot of different billing methods. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Review Source EA Emily A. Front End Manager Sports Used the software for: 2+ years ### "Emily Alverson Review" June 6, 2024 5.0 Pretty great experience, wish new features came out more often! Pros I like the ease of use and how easy it is to connect with service representatives at any time. I also love the way that we can do everything ourselves and do not have to wait for someone else to update it like other systems. Cons I do not like that we can not add pictures to Iclass classes without having to use levels. Review Source SR Sharon R. Gymnastics Facility Owner Sports Used the software for: 2+ years ### "Great product" June 5, 2024 5.0 Very positive! I recommend iClass to many colleagues pretty regularly. Pros Their customer support is unmatched. If I have a question about a feature or an issue with something not working, their customer support team is always very prompt in assisting me and resolving the issue. I like being able to automate tasks also and not have to manually register every student in classes. Cons Cost of processing card fees, the inability to record time sheets on the nearest 1/4 hour when each employee clocks in, some of the settings are hard to find and you have to know where to look to find them Review Source TA Tammy A. Office Manager Sports Used the software for: 1-2 years ### "Office Manager" June 5, 2024 5.0 Pros Customer Service. They are wonderful!! They are great with the little things and the big things. Cons It would be nice to be able to add service fees to CC and eCheck payments. Review Source MM Melissa M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Switching Ownerships." June 3, 2024 1.0 Cons I did not like it. The system is hard to use. Reason for choosing iClassPro The previous \[sensitive content hidden\] already had it set up. It was already set up. Review Source Response from iClassPro June 11, 2024 Thank you for sharing your feedback. We strive to provide a user-friendly experience, and we're sorry to hear that this was not your experience. We would appreciate the opportunity to assist you and ensure you get the most out of iClassPro. Our support team is ready to help with any difficulties you might be facing, and we also offer various educational resources to help users become more comfortable and proficient with our software. Please contact us at support@iclasspro.com at your earliest convenience. We are committed to addressing your concerns and improving your experience. CU Cory U. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "IClass Review" April 26, 2024 5.0 Overall, we've had an excellent experience with this program, and can't imagine running a large facility without it. The phone/online support is one of the best features. If I can't figure out how to implement something, or have issues...the staff is always friendly and helpful. I typically get very prompt answers to my questions. When an issue is complex, someone always follows up once the issue has been resolved. Pros iClass is very versatile. There's usually more than one way to achieve specific, detailed information for reports/research. It makes it possible to oversee a large number of tasks in a variety of areas simultaneously. (Registration, payments, accounts receivable, class/party/camp management, etc.) Having separate staff and office portals is another great feature, along with the ability to assign specific permissions to each staff member. Cons We opened a second location with a second iClass account and tried having them on the same website. It did not go well. We eventually closed the second account and are now operating both locations on one account. This means we have to be very diligent about communication with our members as to which location events/classes are being held at. Review Source GE Grace E. Owner Sports Used the software for: 2+ years ### "Best software!" June 6, 2024 5.0 Pros Its user ability on the website is really great Cons Appointments can be better. I prefer square Review Source Similar Products Featured