# WellSky Personal Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WellSky Personal Care the right Home Care solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/reviews --- WellSky Personal Care 4.4 (271) [View alternatives](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WellSky Personal Care Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews TS Taj S Case managerHuman Resources, 11 - 50 employeesUsed the software for: More than 2 years. “Everything about the software for me has been a huge game changer as a case manager to be able to track clients progress.“ November 4, 2024 Angie A Service CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes there are some glitches with WellSky and it makes it very difficult when you are scheduling because you will put in a shift and then it will revert back or it will disappear.“ March 6, 2026 JA Justin A Director Of InformaticsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The ease of use for our staff and how it allows time to focus on care.“ September 8, 2025 LC Laraye C Human Resource ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The recent lag in loading we have been experiencing since the open model EVV integration 1 month ago.“ September 9, 2025 MM Michelle M CEOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Also, fantastic access to training online for product.“ September 9, 2025 AF Adolfo F Business Support ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes, the reporting was not great; if you needed to make several reports halfway, you had to reset everything to get what you sought.“ January 13, 2025 JB Jessica B Business Technology Success ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Very positive, it performs the needed tasks of a home health agency well. “ September 10, 2025 JM Jamie Lee M Senior Helpers CaregiverHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The mileage calculations are NOT accurate. When you get paid mileage and its undercut.“ June 14, 2024 ## Showing most helpful reviews Showing 1-25 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Khilah B. Pharmacy tech Hospital & Health Care Used the software for: 6-12 months ### "Great caregiver support app!" October 5, 2025 5.0 Pros Ease of use with scheduling a caregiver was a huge plus using this platform. I’ve used it for personal. Cons It’s hard to tell at first if the caregivers on the app travels to your location but after an update it looks like that info is more accessible. Review Source AS Andrea S. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Productivity increased with WellSky" January 11, 2023 5.0 Pros WellSky Personal Care software is user friendly for our administrative and field staff. The real-time results that display missed visits, open visits, completed visits as well as tasks, makes our job easier in providing quality home care services. Wellsky improves productivity and employee and patient satisfaction. It is easy to run reports and check processes. Cons The app for Wellsky periodically goes down. Switched from [HomeSolutions.NET](https://www.capterra.com/p/184920/HomeSolutions-net/) Wellsky is more user friendly compared to HomeSolutions.NET. With Wellsky, our field caregivers are able to clock in and out, mark completed and incomplete tasks and have the careplan in the palm of their hands. Wellsky also made scheduling easier so there are less missed appointments. Review Source JS Jacqueline S. PCA Hospital & Health Care Used the software for: 6-12 months ### "Shoddy App, GPS is Awful " April 22, 2025 1.0 I would rather use something that actually takes you to.the correct addresss but i really didn't like how off everything was Pros They did given detailed information about the clients Cons It was slow.and the gps always got me lost Review Source CW Carlos W. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for homecare management " March 28, 2024 5.0 Pros Ease of use and affordability. Online resources are a great help. Cons Care plan section needs to be more customizable. Alternatives considered [Generations Homecare System](https://www.capterra.com/p/26508/Generations/) Reason for choosing WellSky Personal Care Wellsky seemed like a more complete product and easier to navigate. Review Source KT Kelli T. Human Resources Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Recruitment Review of Product" December 13, 2019 5.0 Pros I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time. Cons I have not had any issues with this program. Switched from [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) The switch was made before i was hired on, so i am unable to assist with this question. Review Source JP Jessica P. Owner Medical Practice Used the software for: 2+ years ### "Worst Software Nightmare Ever!" August 15, 2023 1.0 I can't believe the level of incompetence and lack of care I've experienced with WellSky. It's almost like they don't even have real employees, just bots programmed to frustrate and annoy. My engineering ticket has been sitting there for ages, \[sensitive content hidden\] to be exact, and today is \[sensitive content hidden\], with issues that could potentially harm our clients. Day after day, month after month, we've submitted tickets pleading for help, but it's like shouting into a void.My staff is beyond fed up, clients and their families are on the brink of revolt, and all WellSky does is give me the runaround. I've had to hire extra staff just to navigate the mess this software has caused, and what do I get? A pathetic excuse named \[sensitive content hidden\] who pretends to "understand my frustrations" but conveniently forgets to follow up. It's like they're experts at dodging responsibility.And don't even get me started on their so-called "customer service." When you call, it's either an eternal hold followed by an invitation to leave a message that they'll probably ignore, or you get disconnected faster than you can say "horrible software." You'd think that submitting tickets online would yield some results, but surprise, surprise – nothing happens! It's like sending your complaints into a digital abyss.I'm not just disappointed; I'm appalled at the utter lack of professionalism and accountability from WellSky. Save yourself the headache, the heartache, and the money – stay far away from this nightmare company. Pros At this point, nothing. It's glitchy and their customer service, engineering support, and tech support is beyond horrible. We experience a new issue every day with no way to resolve it. Cons lack of professionalism and accountability from literally everyone at WellSky. Reason for choosing WellSky Personal Care Ease of use. Family room. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) I had used Clearcare previously. Prior to merging with Wellsky they were significantly better. Review Source JA Justin A. Director Of Informatics Hospital & Health Care Used the software for: 6-12 months ### "Excellent Tool" September 8, 2025 5.0 This has been a great tool for our clinicians to use to better streamline their workflows and focus on what matters. Pros The ease of use for our staff and how it allows time to focus on care. This has been one way for our clinicians to better focus on care. Cons I do not have any cons currently. WellSKy personal care has worked in the way to best support our clinicians. Review Source Bruce A. Owner Hospital & Health Care Used the software for: 2+ years ### "Normally good. Today was a bad day for this web based software." March 29, 2023 3.0 We have grown our business using this software - but it has not been without challenges described elsewhere. Pros Broad feature set. It allows us to run the Client and Caregiver sides of the house, and to grow our Agency. Cons Limited reporting, but that seems to be improving. Often slow. \[sensitive content hidden\] was a horrible day - the software was out about 6 hours in the middle of the work day. Review Source Jonathan T. Office Manager Individual & Family Services Used the software for: 2+ years ### "Great software for client tracking!" May 29, 2018 5.0 Pros We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly. Cons Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal. Review Source Melanie U. Recruitment Coordinator Individual & Family Services Used the software for: 2+ years ### "Love this system and it's always updating and getting better." May 25, 2018 5.0 Pros There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts. Cons If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift. Review Source AS Andrew S. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Excellant way to keep track of cases " September 19, 2024 5.0 Overall this is the best system by far that is out there. Its features are thorough and complete to run a business Pros The scheduling feature and clock in\\out featrue is critcal for us for payroll and invoicing Cons Sometimes an issue case response is a bit slow Reason for choosing WellSky Personal Care It has all the necessary things we need to coordinate and run our operations Review Source JE Jerod E. President Hospital & Health Care Used the software for: 2+ years ### "No other Home Care Platform Compares" December 27, 2016 5.0 A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen. Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!" Pros: Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family!! Fantastic company culture! Excellent customer support Family Room Portal Continuous updates and innovation Continually investing in being the best platform available I could go on... Cons: Have not had one that they have not been able to address and resolve. Advice to Others: It's a no-brainer. If you want to be competitive in your market, you don't have another option. Pros Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Family Room Portal Continuous updates Innovatitve Continually investing in being the best platform available I could go on... Cons Have not had one that they have not been able to address and resolve. Review Source Response from WellSky December 27, 2016 Thank you Jerod! We love working with your team and seeing your growth trajectory as one of the fastest growing agencies in the land. TF Tammy F. Director/Co-Owner Hospital & Health Care Used the software for: 1-2 years ### "I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly." November 30, 2017 5.0 Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare. Pros It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now! Cons Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually. Review Source JM JEAN-MARC M. Owner Hospital & Health Care Used the software for: 2+ years ### "Review of ClearCafre" February 20, 2020 5.0 Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future. Pros My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively. Cons Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge. Reason for choosing WellSky Personal Care At the time, Clearcare was recommended by our Franchisor and they were going to discontinue support of our older system called BOSS. Review Source RS Richelle S. PT Hospital & Health Care Used the software for: 2+ years ### "Documentation software" September 6, 2022 3.0 Pros The ability to transfer previous documents to new or updated patient chart Cons It doesn’t auto save documentation You have to manually save Would like to see ability to obtain electronic signature from patient \*There is electronic feature for user Review Source JV Jim V. Owner Hospital & Health Care Used the software for: 1-2 years ### "Best Home Care Agency Software System" February 2, 2017 5.0 I have been using ClearCare for about 1-1/2 years. I have used 2 other systems prior to ClearCare. It is by far the superior system. After seeing a demo of it capabilities I saw how much easier and intuitive it is compared to the other systems I have used. Not only has ClearCare continued to provide a great user experience but it has also proven to be much more stable. Probably my biggest complaint with the other systems was the lack of reliability. That has never been an issue with ClearCare. The other HUGE advantage is their customer service. It has been second to none and it started with my on-boarding experience. I had a dedicated on-boarding specialist assigned to my account. We had regular meetings to discuss our progress and to address any issues that came up. He was very knowledgeable and proactive. He usually had things done before I even knew it might be an issue. That high level of support has continued to this day. In addition, ClearCare is constantly developing new ways to make our experience better. The fact that the system is so user friendly and intuitive has allowed me to continue to add clients and caregivers while minimizing the impact on my office staff making us much more efficient. They also provide information about trends in our industry and access to organizations that might help me grow my business. They have truly become a partner in running my business. I would strongly encourage other agencies to give them a try. You won't be dissapointed. Pros Very user friendly and intuitive. Cons The reporting function can be a little confusing at times. Review Source KZ Keith Z. President Used the software for: ### "Very Nice and Efficient Scheduling Features but Many Issues Overall" March 22, 2015 2.0 ClearCare has a lot of nice features and capabilities. Those that work reliably can make scheduler's jobs pleasant and easy compared to other software alternatives. ClearCare has set a high mark for making things work easily . Unfortunately, having used it for nearly a year and being required to use it by a set date by our franchiser, we've seen a lot of problems. In my opinion, ClearCare has been rushed into deployment and much more testing should have been done before it is ready for actual use. Perhaps some of our issues are due to the rush; rushed, minimal training; and ClearCare needing to try to keep-up with significant growth in their product's use? But bottom line is that we've had to invest much more time to operate with ClearCare than with our prior product with the extra time mostly due to functional issues where things often don't work quite right, and dealing with irate customers over silly little things that should have been better thought-through or that should work right before the software is considered ready for deployment. Simple little things that experienced home care software companies know such as for example to not call adult briefs "diapers" as ClearCare does (it is degrading and we often receive requests from our clients to not use that term) in their inflexible care plans can turn into significant nightmares in dealing with clients. Or the lack of place to enter telephone extension numbers for most contacts. The little things add and add and add until you realize you're spending much more time overall than with our prior product. When significantly higher cost of monthly software lease is combined with increased time spent, it is clear that our total cost to operate with ClearCare is much higher. I very-much wish that our franchiser would switch back to our prior software platform. I'm sure our customers would be happier and our bottom line would look better. Note: I believe that ClearCare may eventually be a fantastic software. ClearCare seems to be trying to add support personnel so as to be able to keep up. We just received notification that we have a new support person assigned and we're hopeful that our requests for assistance will be answered in a timely way, and that problems and issues will start to get addressed with priority ahead of developing more new capabilities that can't be trusted to work right anyway. Maybe in another 6 months or so of testing, ClearCare will be ready for initial deployment. Review Source SB Scott B. Owner Hospital & Health Care Used the software for: 1-2 years ### "Wellsky has destroyed clearcare and ruined all ideas of product support, stay away" October 9, 2021 2.0 Started off great, it quickly turned to crap. I am now looking at an alternative as they could care less about the companies they serve. Pros Used to be great, not much good to say now. Cons Wellsky bought them out did away with any real support. now you submit a ticket and it is closed without any sollutions. You will be lied to about features by sales. I am still waiting for a promised administrator app after a year when promised after 2-3 months. Reason for choosing WellSky Personal Care sales team sold me on the product and explained all the features including coming soon ones. Those coming soon are still not here. They are just a bunch of liars. Review Source JC Jeanette C. Public Safety Used the software for: ### "Love my ClearCare online management system!" February 12, 2015 5.0 Pros As a start-up, small business, the low cost per client allowed me the ability to utilize a "state-of-the-art", very well-designed software solution to manage my home care agency and compete with top franchised competitors. I knew what I was looking for to work "smarter, not harder" when I began my own home care agency, and ClearCare had everything I was looking for and more! I was looking for a management tool that would allow me the capability of accessing company records from any computer, tablet or smart phone for "on-the-go" field management. ClearCare has been instrumental in improving my lifestyle while increasing business. Not only has this software freed up my time for sales and marketing, it has also been an amazing sales tool! The innovative and creative addition of the "Family Room," where client's family members and the agency can hear voice messages left by the caregiver promotes transparency of care, and has helped me manage my clients on a daily basis without increasing staff, thereby reducing business expenses tremendously. All the basics such as scheduling, billing, daily task reporting, telephony capability, caregiver notes are all as "user friendly" as you could ask for. I also enjoy the fact that ClearCare is consistently making upgrades and looking for ways to improve the software at no additional cost to their customers. Their ideas are bright, innovative and always geared to supporting the client and making our jobs easier! Cons 1) As of now, there is no way to decipher between a husband and wife for assessments and care plans when they are being billed as one client in one household. 2) There is no way to schedule an "every other week" shift for co-caregivers. This must be entered manually. Review Source TC Tim C. President Marketing and Advertising Used the software for: 1-2 years ### "One of the best choices out there right now - Far from perfect, but better than most" October 7, 2016 4.0 Moderately reliable, with only some downtime. Feature set limited but meets bare minimum requirements in terms of home care scheduling and timekeeping functionality. Very inadequate plan of care module. Works very well on small screens with responsive design, making it the best choice if you have after-hours and weekend on-call support staff. I owned a private duty care company in California for 13 years until I sold it in December 2015. Before July 2014 we used the old client-server version of a competing product called HomeTrak and were pretty satisfied with that, but we wanted to move to a cloud-based solution for many reasons. We used ClearCare from July 2014 through December 2015 and it was satisfactory for us. Not amazingly great, but adequate and better than the other choices we looked at. I'm a CPA and a software engineer and I have pretty high standards. ClearCare minimally satisfied those standards, but did so better than any other solution that we considered. Review Source DJ Dina J. Owner Hospital & Health Care Used the software for: 1-2 years ### "Excellent software!" October 13, 2022 5.0 Pros WellSky is extremely intuitive and easy to use! Cons Sometimes WellSky has almost too many little things to know, but that's hardly a complaint. Review Source KV Kevin V. Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Best of the worst" August 27, 2019 3.0 We have a good way to keep track of metrics, a CRM, and ATS system all rolled into one. Pros Clean interface Easy to adjust schedules for employees and clients Great metrics reporting Task system to keep track of follow up items Cons Repeated performance issues that lead to the software being unusable. They seem to happen almost monthly and have a massive impact on the ability to do business. As I type this review I am unable to load the profile of one of our employees. Review Source JK John K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Technology Glitch Allows Employees to Clock Out after leaving Client" December 24, 2018 1.0 Pros You can use it in the cloud. We did like the App which allowed you to log in via your smart phone/GPS, but the App has a fatal bug. Cons Currently has a bug which allows the employee to log out after they have left the client premises. ClearCare has been aware of this since June, but they have not fixed the bug so we do not use the App. This bug was discovered when I had several clients complain about incorrect statements. Research indicated that the caregivers were checking out after leaving the premises. ClearCare has taken no action to correct the bug so we do not use the App. I have verified that the bug is still germane. Review Source david E. Owner Used the software for: ### "We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits." March 23, 2016 5.0 We have been using Clear Care On Line for about four years and love the benefits it provides. We did look at many different options for scheduling and tracking billing, payroll and many other areas. What is great about the Clear Care system is that it covers all of the areas we were looking at filling needs for, all in one place. There was a time when we thought to look at other systems to make sure we were getting the most bang for our buck. After looking at and trying other systems we found Clear Care to be far and above the easiest, most efficient, most complete system out of all that we tried. The color coding is perfect in helping to tell a story of what is going on in our business at a glance any time of the day or night. We now have over 200 clients and 270 employees. If not for Clear Care I'm not sure how we would handle all that we do. It actually takes the place of 1 1/2 employees for us. I am very impressed with the consistent emphasis on improving and adding to an already great product. On different occasions we have seen different needs that the system might be able to help us with if certain tweaks were added. Clear Care took these suggestions and implemented them into their system. They listened! I do and would continue to highly recommend the Clear Care system to anyone that is in need of something like this. Review Source BB Brandon B. owner Hospital & Health Care Used the software for: 2+ years ### "Home care review" May 5, 2022 5.0 Pros The ease of which changes and scheduling can be done within the software. New admin staff can easily learn it. Cons New feature requests often take years or go unanswered. I'd love to see a more functional ATS built into it. Review Source Similar Products Featured