# TrekkSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TrekkSoft the right Tour Operator solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126665/Tour-Activity-Booking-System/reviews --- TrekkSoft 4.5 (230) [View alternatives](https://www.capterra.com/p/126665/Tour-Activity-Booking-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of TrekkSoft Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews MM Marisa M OwnerLeisure, Travel & Tourism, Self-employedUsed the software for: Less than 6 months. “It’s easy but if something still with any doubt I have the chats and the videos for extra help!“ February 19, 2025 MD Mal D Owner ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions.“ November 17, 2023 BR Byron R CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “We did not hesitate to try the demo, we subscribed right a way and started working, got the training online and within days started getting bookings.“ February 6, 2024 DM David M ownerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.“ May 7, 2021 LM Lea M Marketing Digital ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Each time we needed help was really easy to get answer.“ September 20, 2024 jt juan carlos t COOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “A few issues with language and customization.“ August 3, 2021 EM Emir M MenagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to implement, good customer service.“ March 4, 2025 Diego J CEOMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “OTA's have never worked for our business model and because of our flexibility business model, is hard to update our inventory in real-time“ April 6, 2021 ## Showing most helpful reviews Showing 1-25 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John Y. Manager Retail Used the software for: 2+ years ### "We use Trekksoft daily for all of tour operations." September 14, 2019 5.0 Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs. Pros It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience. Cons Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system. Alternatives considered [Terapeak Research](https://www.capterra.com/p/181856/Terapeak-Research/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing TrekkSoft The Trekksoft system was designed by actual tour and activity providers which is why it uniquely solves specific problems that tour and activity providers face on a daily basis. Using input from real clients that use the software they are able to use technology to help organize a traditionally disorganized market. Review Source Response from TrekkSoft January 22, 2020 Dear John, Thank you for your feedback, we are happy to work with you and to see that you are successful with our system so far. We are looking forward to many more years of partnership with you. Best Regards, The Trekksoft Team MD Mal D. Owner Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Surprisingly great solution even for very small businesses" November 17, 2023 4.0 Extremely positive and it has proved an excellent launch pad in our trial year as a start up business. It will come to full potential in years 2 and 3. Start up and ongoing costs are very acceptable, even for a small business. And if you need to talk to someone - service is quick, responsive and solution orientated. Pros Customizable at all levels - and the ability to add differing approaches to offering payment for your products (vouchers etc) and the ability to add shop items too. Cons Sometimes the terminology and vocabulary used in the menu and form systems could use more easy and accessible clarification. The help system is great at answering 'how to..?' questions, but not so great at answering 'what is...?' questions. Switched from [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Business changed post pandemic and therefore a web payment solution most suited us. Review Source Response from TrekkSoft December 5, 2023 Dear Mal, Thank you for taking the time to share your thoughts and experiences with TrekkSoft. We're thrilled to hear that our solution has been a valuable asset for your business. Your feedback on the customization options is greatly appreciated. We're constantly striving to provide flexible and adaptable features that suit a wide range of business needs. Regarding your constructive feedback on the terminology and vocabulary used, as well as the help system's effectiveness, we hear you. We understand the importance of clear communication and accessibility. We genuinely appreciate your insight into your experience, especially in comparing TrekkSoft with other platforms. Your decision to choose us during a transitional phase for your business post-pandemic means a lot to us. Thank you once again for choosing TrekkSoft and for your valuable feedback. Warm regards, Your TrekkSoft Team PR Phil R. CEO Used the software for: Less than 6 months ### "Owes me a lot of money , wont respond, terrible support, many technical issues & designed to bleed money from you" September 15, 2017 1.0 Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business. Cons The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now. Review Source BR Byron R. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Best travel software for tour operators and travel agents" February 6, 2024 5.0 When I found Trekksoft, was like Finally! found something that can work. We did not hesitate to try the demo, we subscribed right a way and started working, got the training online and within days started getting bookings. Pros All the solutions given, starting with the booking widget, the POS and the way you can manage schedules for your tours/activities. Cons Some features that can be added like the agent allocation works when I embed in a website too, filter by user agent in POS, etc. Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing TrekkSoft Bokun actually came later, I did checked out, but Trekksoft have more features. Also Trekksoft really helped me in the pandemic, when I could not pay my sub. Review Source Response from TrekkSoft February 12, 2024 Dear Byron, Thank you for the review, we really appreciate your feedback and we are more than happy to hear that you like our system and that it is helping grow your business. About the Agents allocation and filter, this is a topic that our Product Team has on the focus, so I suggest you to contact your Account Manager in order to receive any update about the 2024 Product roadmap. We look forward to working closely with you going forward and having a very successful year. Regards. The TrekkSoft Team KH Kim H. Operations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Small-medium sized business 100% satisfied" June 21, 2023 5.0 Our experience has been great from the start. The marketing agent did a great job explaining the features, answering all our questions and consulting technical support when deemed necessary. She took her time explaining everything we needed to know via videocalls.We chose to set up everything ourselves and I do recommend this if you have the time for it (as we do in low season), because this is the best way to understand how the systems works and will make it easier in the future to make small or last minute changes. Their support line is also really great in helping you with all your questions. Live chat is quickly available, albeit during limited hours, but any email is rapidly answered as well and their answers were always useful and to the point.Once everything was set up, we never had to contact the support line again. Everything runs smoothly as it should be! Pros \- Clear pricing and commission based costs. One time setup fee, but no monthly charge, very important for a seasonal business as ours.- We set all our products and rates up ourselves, but could have given the information to the support team and they would have get us started, per their suggestion. Interesting if you do not have much time to get acquainted with the in and outs of the system.- Excellent booking app for sales agents, easy to make changes in capacities if needed.- Access to a clear guest manifest through the app at any time.- Very ease to reschedule or cancel a booking in the app.- Several integration options for your website.- Rendered clear and simple to the online customers Cons Adding a date for an activity cannot be done in the app, as far as I know, and I will just login via my browser.. I have not yet contacted support about this, because it is not a regular necessity for us and I can add it quickly via the browser. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing TrekkSoft Trekksoft offered the best information and support before we even had decided. It has all the features we need and also the most interesting pricing for our business. Switched from [Planyo](https://www.capterra.com/p/125924/Planyo/) We started with Planyo many years ago, because it had no setup fee, was also commission based and sufficient for our needs at the time. It is however not that easy to use, has an outdated look and we could only accept online payments via PayPal.Trekksoft is more expensive, but saves us a lot of time, as the calendar and guest manifest are so easy to use for our needs. Their app is also much easier in use for our agents. Customers can have an easy, modern looking experience on our website and pay with all of the most common cards. Review Source Response from TrekkSoft July 3, 2023 Dear Kim, Thank you so much for taking the time to leave us a review. Your opinion is always important for us! We are happy to see your are successful with our system and most of all that you are happy with it, our aim is always to provide a good service and make things easier in the management of your bookings and business. About the issue you are facing with adding a date via the app, I suggest you to contact our Support Team. They will be more than happy to help you with this and with any other topic you would like to clarify. Looking forward for more years of relationship with you and your business. Best, KZ Karl Z. CSO Hospitality Used the software for: 2+ years ### "Can become the best of all." December 3, 2022 4.0 We have spent a lot of time to reach an acceptable booking process for our eeds. It would we muc etter to ave a differet possibility to make the booking engine more flexible we you what to make a product that can mix different products to reach a very rela dynamic packaging , but we uderstand that to make and change an architectural structure of a service is not that easy. A parallel software like tose one to build chat bot would be nice to have, while we wait, we develope our one with this one. Pros The possiility to mix, during the buying process, different product/services to get a final result ( booked product ) close to a " dinamic packaging " . Cons unfortuately the company do not sell specific booking for ( do not uderstand the potentiality ? or lack of knowledge of the niche markets possiility ? specific market ( diving / bike rental / sailing / motorbike rental etc ) this forced us to work hard to modifiy the bookin process till we got a close booking process for the market we focusing on . Is quite clear that there is a tremedous market for specific booking engine. In te meantime we consider this one, the best one to be used for your specific market that is ot focusing on a single product but a mix of those you sell and have a final one made by several of them. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing TrekkSoft Great customer service, possibility to mix the resources to have almost a booking for dynamic packaging. App for the ticket reading via QR code.. Review Source Response from TrekkSoft December 12, 2022 Dear Karl, We really appreciate you taking the time to leave us a review, your feedback is always important to us. We are delighted to hear that, despite some limitations, our software is a good fit for your business and that the support of our team is filling your expectations. We will take into consideration all your inputs and we will get back to you to clarify the points mentioned. Best, Your TrekkSoft Team MD Mariano D. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Great booking system for tours and activities providers" January 6, 2022 5.0 Pros \- Easy to make bookings (particularly with new mPOS) and to modify existing bookings - Integrated own payment processing solution (Payyo) and integration with third party payment processing solution (if needed) - Integrated channel manager (Experienced Bank) that connects with many OTAs - Many customizable functionalities - Excellent CSV/Excel exports and Zapier connection to process and data and build reports on another Business Intelligence tools - Partner network makes it easy to cross sell and invoice activities between partners Cons \- Requires a learning curve to set up the products properly - Resource manager can be trickier to set it up properly Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing TrekkSoft \- Ease to amend existing bookings or add / change payments options - Channel manager Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) \- Ease to amend existing bookings or add / change payments - Partner network functionality - Channel manager (API with major OTAs) Review Source Response from TrekkSoft January 11, 2022 Dear Mariano, Thank you for taking the time to leave us a review, the feedback from our customers is always important as it helps us to keep on improving. We are delighted to hear that so far you are satisfied with our service and that your experience with TrekkSoft has been good. We are also really happy to see that you are using most of the features of our system and that you have a pretty good knowledge of them. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team EM Emir M. Menager Leisure, Travel & Tourism Used the software for: 2+ years ### "Trekksoft review" March 4, 2025 4.0 I would say overall a good experience so far Pros Easy to implement, good customer service. Cons Too many options, sometimes it takes a bit to find what you are looking for Review Source Response from TrekkSoft March 11, 2025 Dear Emir, Thanks for your positive evaluation, we are happy to help you and your business growing. Our goal is to continuously bring you value and ensure our product remains competitive and efficient. Thanks gain for your commitment, we are looking forward to a great collaboration. Warm regards, Your TrekkSoft Team SK Susanne K. Owner Events Services Used the software for: Less than 6 months ### "Great to work with TrekkSoft!" November 28, 2024 5.0 It is very easy to work with TrekkSoft. The support is excellent and the availability can be processed quickly with the app. Pros For us it is very easy to work with TrekkSoft. Cons There is nothing we can say. We love to work with TrekkSoft Review Source Response from TrekkSoft December 9, 2024 Hi Susanne, Thank you for your positive evaluation. We are very glad to hear you find Trekksoft easy to work with. One of our main targets is making our customers' operations easy to manage, together with offering the best support, and we are very proud to hear that you are satisfied. Thanks for your great feedback! We are looking forward to a strong collaboration in the years to come. Warm regards, Your TrekkSoft Team LM Lea M. Marketing Digital Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Good software. " September 20, 2024 4.0 Pros The support is amazing. Each time we needed help was really easy to get answer. Cons the limitations of the software. I meant by this that it doesn't allow (yet?) everything we might need. Review Source Response from TrekkSoft September 25, 2024 Dear Lea, Thank you so much for taking the time to leave your feedback. We really appreciate it. We are really glad to hear you're very satisfied with the support we provide and that you get help every time you need it. If you have any suggestion that might help us to provide further support to your operations, please do not hesitate to share it with us any time. Thank you again for your nice feedback MM Marisa M. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Couldn’t be more happy " February 19, 2025 5.0 It’s easy but if something still with any doubt I have the chats and the videos for extra help! Pros I didn't know anything about the product and it wasn't clear to me how everything worked. The person who contacted me was so humane and empathetic... he explained everything to me with all the patience in the world! I couldn’t be more grateful! Cons It’s simple! You do it once and it’s clear! Review Source Response from TrekkSoft February 24, 2025 Dear Marisa, Thank you for taking the time to leave us a review, the feedback from our customers is always important as it helps us to keep on improving. We are delighted to hear that so far you are satisfied with our service and that your experience with TrekkSoft has been good. We are also really happy to see that you find the system easy to use and that the material and information provided during the training is still useful. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team JL Janine L. Reservations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "From little to BIG" December 7, 2016 4.0 Well, as luck would have it, I actually used Capterra as a tool to research software solutions for reservations management. I found it extremely helpful, so I'm adding my two cents to support Capterra in helping users like you and I to make informed decisions. Enough about Capterra... let's talk TrekkSoft. The elevator pitch version goes something like this: TrekkSoft supports a wide range of company sizes from little to Big. The major attractions of TrekkSoft are a) It's ability to connect you to marketplaces; b) CSS/HTML control in select areas of the software; c) Interdepartmental connections between guest/inventory management, accounting, tour operations, and marketing; d) Online booking feature allows you to earn passive income while you focus on improving business. The longer version of my review includes a few more gory details pertaining to functionality, company culture, software potential, and business potential. Our first few months with TrekkSoft were rocky. No sugar coating here! The sales team over-promised on a few items, which was disappointing. Ask as many questions as you can and get things in writing - as you should with any company you are interviewing! The flip side of this coin is that they have worked with us on various functionality and features to resolve our issues.... some at a cost, and others not. Either way, their team has the rare trait of listening to feedback and implementing changes when possible. It has been an intense few months of getting set up and we are still working out some bugs. That being said, we are a larger, more established company than some of the smaller tour operators that might get set up in the average 14 days that they prescribe. Some changes were critical to our business process and others were user improvements that have shown me the potential for how TrekkSoft can truly connect multiple departments in our company to one hub. Not only to cut down on procedures that are disconnected, laborious, and manual, but to vastly improve collaboration. We are taking baby steps in this area, but the vision is tangible and attainable. Lastly, the online booking feature, as well as marketplace channel manager, is a reservoir of business growth that is waiting for us to tap into more. Again... baby steps. After all the plusses and minuses, I can say that we are in a better place than before we had TrekkSoft. We are growing and I believe things are only going to get better. Pros Inter-connectedness with guest management, inventory management, accounting, marketing. Cons The system can be slow at times. The reports are not as strong as I need them to be. These are concerns they are addressing with me. Review Source JG Jasmin G. Managing director Leisure, Travel & Tourism Used the software for: 2+ years ### "Recommended" December 9, 2021 5.0 Pros Trekksoft provides you a nicely designed and a modern web page, which is an great asset just by itself for someone in the travel industry. The web page builder is with nice options to sell your products to your guests by B2C method through different sale channels as one-stop-shop and/or digital market place, providing it both for you and your agents, if you have them. It is easy to use the software. The staff from Trekksoft are responsive to your messages and in your communication they care for you and they act as an excellent tourism business partner in general. Cons It would be more handy if they would have a written guidance to use the software, like a catalog or so, to have a better overview or better clearance, for 'old-fashionable' people, who are not from IT sector, but just using a software. But even the way it is - it is manageable to use it pretty easy. Review Source Response from TrekkSoft December 14, 2021 Dear Jasmin, Thank you so much for your kind words and for taking the time to leave us a review. We are happy to see that TrekkSoft is helping you to offer a successful service to your end customers. Having them and you happy is what we strive for. About the possibility of having some instructions, you can use our Help Center, there you can find a lot of articles about almost all TrekkSoft features. On the other hand you can also contact us to receive assistance, we are always happy to help our Merchants. We are looking forward to many more years of partnership and keep on helping your business to succeed. Best, The TrekkSoft Team DE Dave E. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Trekksoft is filling all of our needs" January 11, 2024 4.0 We started to grow with Trekksoft as they did as well. Pros We started using trekksoft as they started with the online booking solution. So we grown the same way as trekksoft did grow. Cons On Any Booking Tools we checkt in the past there would been some parts to compromise and find a way around it. Reason for choosing TrekkSoft We where with trekksoft since there beginning Review Source Response from TrekkSoft January 15, 2024 Dear Dave, Thank you so much for taking the time to leave us a review. Your feedback is always important and we are very happy to hear that so far we haven't disappointed you and that we fulfilled your expectations. Thanks for all the year of trust and commitment, we look forward to keep growing together and to many more successful years of collaboration. Best, Your TrekkSoft Team JC Jesse C. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Being buried in a pit of fire ants would be better" May 22, 2017 1.0 Every now and then, after weeks and weeks and weeks of complaints, and a lot of bs dripping with bad sales training, we finally get transferred to an actual technician who comes up with a solution that sort of solves one of the myriad issues we're having with their software.......then he goes on holiday for a month with no notice. Guess this isn't really a pro in the end. I will never, ever trust a salesperson again. Lesson learned! Thanks Trekksoft! Cons 1) The setup is counter-intuitive: information for a single tour is spread into two main branches of the software, so that you have to navigate to two different lists of tours to see who is booked on a tour and for instance, change the name of the tour. 1.5) Those two lists are ordered by date, one starting with the next tour, and the other with the tour farthest away. No way to reverse it. 2) When sending people payment links, the page is ugly and is impossible to edit. When people pay, they receive no automatic confirmation email. We were told we can automate that, but only when we send the payment link.......so people will receive their ticket before paying. Nothing confusing about that. Right? Oh, also, no personal info (email, phone number, etc) is taken when they pay. 3) The app doesn't work at all, and the mobile site is unusable. It worked for a total of 6 days in the last 4 months. 4) Since we allow people to buy more than one ticket at a time, we have to make a choice of getting personal info from each guest, or (theoretically) getting one name/number/email per basket, which would be fine, except that info doesn't make it on to the guest list on the app. Useless. 5) Several features were promised that simply don't work the way we were explicitly told they were. When this became apparent (in our first phone call after paying), we asked for a refund. They offered us and extra month of "service." The list goes on, but no space lef Review Source PM Pierre-Yves M. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Trekksoft review" January 29, 2024 5.0 exellent. In fact, my overall experience is above my expectations Pros My intuition is that it's the right tool for where I want to take my business, which is a resaller of a lot of tours and tickets, tours that will be run by my company and tours & services run by others. I would like to become a plateform that international tourists may use to buy everything they need in France (except hotels). But it will also be my reservation and payment gateway for my newly launched garanteed departures. These are capabilities I did not have before. Cons Like any software, there is nothing I don't like. It takes a good amount of time to get around, but there is so many possibilities and features that I find it "normal" to struggle at first. One thing that could be improved is that, every time a user does something, it opens up a new tab on the browser. At the end, I always end up with too many open tabs. Not a big deal, since closing them takes only a sec (evetything is automatically saved). Reason for choosing TrekkSoft It has all the features a plateform my need, from the integrated web-site to adding outside resellers, and so much more. Review Source Response from TrekkSoft February 5, 2024 Dear Pierre, Thank you for taking the time to leave us a review! I am happy to see that so far you are satisfied with our system and that you found in it the features that will help grow your business and be successful. This is our main goal and we are happy to help you during this process. Your feedback is always important, as it helps us to keep on improving. So if at any point you need assistance from us or you have further comments, please feel free to reach out to us. Looking forward to many years of partnership. Best, The TrekkSoft Team SB Sanjin B. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Easy booking and great software" November 14, 2021 5.0 There are many benefits using TrekkSoft. I like the most easy booking process, communication with buyers threw the software and great TrekkSoft team. Pros It was very easy to integrate our web site in the software. Also booking sistem is simple and easy for buyers. Cons I am very satisfied with TrekkSoft software. Review Source Response from TrekkSoft November 23, 2021 Dear Sanjin B, Thank you for taking the time to give us your feedback. We are delighted to hear that you found in TrekkSoft the booking system that you were looking for your business. We are really happy to hear that so far you are satisfied with our service and that your experience with TrekkSoft has been good. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team RS Rudolf S. Digital Marketing Manager Used the software for: 1-2 years ### "Horrible support" July 27, 2018 1.0 Overall it looks like a nice product, but the support is really horrible takes a lot of time and the answers are really from somebody from India... not ye not no but Maybe. Very bad and hardly have any knowledge about the product Sorry but it is not good for the price they charge Ruud Pros The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY Cons A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long Review Source Response from TrekkSoft July 31, 2018 Dear Rudolf, Thank you so much for taking the time to leave us a review, our customer's feedback is always well received. We are glad that you find our payment gateway useful and we do understand some of the hassles that are out of your control (like last year's climatic phenomenoms) have blocked you a bit on the use of our system but we are pretty sure that with the time you will be able to find more pros about its usage. Our sincere apologies for the inconvenience that you experienced with our support service, this feeback is very valuable and will help us to take action on the matter and improve our response times. If there is anything we can assist you with, please do not doubt to contact us, we already asked one of our specialized support person to contact you directly, probably already did. Best, The Trekksoft Team MT Marek T. owner Entertainment Used the software for: 6-12 months ### "A quality booking administrator " January 16, 2024 5.0 since i started with trekksoft my bookings doubled Pros its easy to work with. a good user experience Cons there is many functions and it takes time to explore them Review Source Response from TrekkSoft January 22, 2024 Hi Marek, Thank you for taking the time to leave us a review, your feedback is always important for us, we are glad to hear that you have been successful with the system so far and that we helped your Company growing. We look forward to working closely with you going forward and having a very successful 2024. Regards. The TrekkSoft Team JM Juxhin M. Tourism Manager Maritime Used the software for: 1-2 years ### "Very good good management system with a great support " February 15, 2023 4.0 Pros The payment system it has been one of the most important factors Cons Itinerary description it has been one of the weak points Review Source Response from TrekkSoft February 27, 2023 Dear Juxhin, Thank you so much for your positive review, we are really happy to see you and your business growing and being part of that as your booking system. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team MH Mark H. Head of Discover England's National Parks Used the software for: Less than 6 months ### "Great customer support from Trekksoft team" August 13, 2018 5.0 We chose TrekkSoft as the booking platform to sell these unique experiences due to the integration capability. Where once tours were dividedsold individually by each National Park on different systems, primarily to a local audience, now we are testing how we can look at bookings and the business as a whole. We can also connect with marketplaces, booking agents and tourism organisations to expand our audiences. Pros The product is fairly intuitive, and once its set up its really easy to use. It integrates well into our own websites. The customer support we've received from Vanessa, Pieter and the team has been excellent. They've been very responsive and explain things very clearly and simply. They've taken suggestions on board for future development. Cons It does require a lot of set up time and the integration process is not simply one-click, but requires many different relationships with different OTAs and distributors. This says more about the fragmented tourism marketplace than Trekksofts system, but I wouldn't underestimate the time required to set-up the system in order to save time in the long-run. Review Source Response from TrekkSoft August 22, 2018 Dear Mark, Thank you for taking the time to leave us a review, your feedback is always important for us. We are delighted that all the Parks decided to trust in our system to take care of this unique experiences so we feel really flattered. We are happy to hear as well that the service received from our team have been excellent and rest sure that we will keep on delivering such service. We do know that the time to set up the system is a bit long due to all the functionalities it has, but everyday we are looking for fixes that can improve these times for our customers, we are actually working in a design change to make it more intuitive and hopefully will decrease the set up times as well. Once again thank you for your feedback. Best, The Trekksoft Team TR Tea R. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Pretty good choice so far!" May 18, 2021 5.0 My overall experience in the last six months, when I started using the software, is very good. I'm learning new possibilities the system offers. It's great thing that the integration processes are done by TrekkSoft technical stuff, so I can rest in peace that everything is working as it should! Pros TrekkSoft software has a lot of features which I found very useful for my small tour business. The API connection is great option, so I can track my bookings in one place. The support team is really great, from the beginning, they showed a real interest to make use of the back office quite smooth. In case of any questions, you can contact the help desk directly through chat - that's pretty cool and the challenges you have can be solved very fast. Cons To be honest, the back office / interface / dashboard could be more user friendly. Reason for choosing TrekkSoft First of all, I was looking for a booking software with an address in Europe. Then it needed to be kinda easy to use or learn about it. Since the staff selling the product were great at what they do (they told me all the pluses, but also lacks of the software), I could make a fair decision. The good thing is that it seems the team is keen to make the product even better by collecting suggestions from their users. P.S. I suggest a bit more user friendly interface. (eg. Airbnb) Review Source Response from TrekkSoft May 19, 2021 Dear Tea, Thank you so much for taking the time to leave us this very detailed review. We are of course happy to hear that you are so far satisfied with our service and the platform in general. Your success is our success, and we appreciate your feedback about the friendliness of the interface, I will sure pass this information to our Product team to consider it for future improvements. Looking forward to years of partnership. Best, The TrekkSoft Team LG Lin G. Manager Used the software for: 1-2 years ### "Worst customer support and product " August 23, 2018 1.0 Look elsewhere! Pros Better than manual bookings, can see reports for sales, but I don’t have many positive things to say. Cons Everything. Many cannot book online and call us directly (or just bail completely) The app is always in delay and not accurate and has limited functionality. Speaking to someone is impossible. The receipts and payment page is not clear and cluttered. They always say...sorry it was a bug when something didn’t work. Nightmare!! Review Source Response from TrekkSoft August 30, 2018 Dear Lin, Thank you for taking the time to leave us a review, we are very sorry to hear that you are unsatisfied with the system and experiencing troubles with it. I talked with our team and we have done several tests and the whole process works well and we are able to finish the booking, also your assigned support person modified for you the receipts so they are clear, so we are wondering if there is something else we are missing? If so please reach out your assigned person so we can help you out with anything that you may still need. Your feedback is always important, so we really appreciate you took the time to leave the review and we will work on the things that need to be worked from our side. Best, The Trekksoft Team RH Rik H. Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Booking System" August 29, 2015 5.0 For quite some years we were taking bookings with PayPal in a very time consuming and not really professional way, but we dealed with it. But once we tried to upgrade to 'Business' incredible problems rose. Customers service at PayPal have no idea what they were talking about. Everytime you try to contact them again for the same issue, you alway deal with another person. As many persons I spoke to, as many advises I got. Eventually they simply blocked my account and just left me and my company without any means to take online bookings. So for PayPal, less than zero stars. During research on the Internet for an alternative booking system, I quickly found out that it's very difficult to get a Payment Gateway setup if your living and running a business in a country such as Cambodia. I also found out that so called 'Free' online booking systems are very limited in terms of possibilities and terms & conditions I did not felt comfortable with. Than I came across Trekksoft. I was completely surprised of the 'customer care'. They are very knowledgeable, very friendly and usually replies on various questions are almost instantly. My biggest concern of getting a Payment Gate setup was solved in less than a second. Actually you do not need one and can simply use Trekksoft Payment Gateway. No questions asked and no need to send tons of business documents. The Trekksoft account was setup very easely and after a couple of days, we were online again. Pros Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket. Cons It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month. Review Source CR Curtis R. Owner & Managing Director Hospitality Used the software for: 2+ years ### "A good product which is constantly evolving as they add new features. Not perfect, but we are happy." March 14, 2018 4.0 Pros (1) Easy integration with some of the biggest booking systems like Viator, Get Your Guide and Expedia. (2) Simple to learn and use, whether just using the booking software or also using the website builder (3) Quick response time from the customer service team Cons (1) It seems that TrekkSoft has prioritized developing new features over improving the current product and fixing bugs. I think that is now changing as they seem to be working on tightening up the entire quality of the software, but it still needs work to be more stable and bug-free. Review Source Response from TrekkSoft April 18, 2018 Hi Curtis, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team Similar Products Featured ## Related categories [Travel Agency](https://www.capterra.com/travel-agency-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Reservations](https://www.capterra.com/reservations-software/)