# Page 3 | uAttend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is uAttend the right Time Clock solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126444/uAttend/reviews --- uAttend 4.5 (456) [View alternatives](https://www.capterra.com/p/126444/uAttend/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of uAttend ## Showing most helpful reviews Showing 51-75 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tonia W. CIO, IT Director Government Administration Used the software for: Less than 6 months ### "Don't overlook uAttend on price" April 2, 2019 5.0 We have only 'gone live' with the system with all of our 230+ employee recently but so far, our experience has been very good. I love the ability to have a live chat or make a quick call when needed. Customer service has been top notch. Pros Cost is the one of the highest Pros but over all pros include the "ease factors", ease of use, ease of setup, and the ease to train our users (supervisors as well as employees). Another strong pro is the phone application and its availability on android devices. Support is also one of the pros to any product and the ability to chat online or make a call is most convenient. Cons There are a few features I would love to see added but the only cons to the system is you may have to do some "work arounds" to achieve your overall end goals but for the most part there are no hard cons to the product. Review Source Response from Workwell Technologies June 20, 2019 Hi Tonia, Thank you so much for your kind words. We really appreciate you taking the time out to share your positive uAttend experience. We have several exciting new features that will be released in the coming months, including employee scheduling and store and forward for offline punching. We hope those are among your wish list. If not, please be aware that we are always open to customer feedback and suggestions that improve the user experience. If you ever need anything in the future, please do not hesitate to contact us. We're available to help you seven days a week. Warmly, The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: Support@trackmytime.com MM Michelle M. Office Manager Construction Used the software for: 2+ years ### "Great product" December 20, 2022 5.0 Very little issues at all with this system. Anytime I had a question, they were quick to help but pretty much user friendly and easy to use! Pros It is easy to use and we have used it for some time now and it meets all of the needs of our company. Cons Not much that is a con for us. I use this software daily to keep track of who is at work and where they clocked in at and what time, etc. so no real negatives for our company. Reason for choosing uAttend Not applicable Review Source VR Verified Reviewer Human Resources Generalist Insurance Used the software for: 2+ years ### "I am highly disappointed in UAttend" April 10, 2018 2.0 Pros It is user friendly, and the amount of data is great for what UAttend is used for. I don't know how much more I like about it. Cons This system is so limited to what you can do and how you can pull data. There should be more search options for going through time cards, and easier way of viewing data. Review Source Response from Workwell Technologies April 18, 2019 Hello and thank you for taking the time to leave a review. I'm sorry to hear uAttend has not met your expectations. Please reach out so we can discuss an upgrade to our Citadel Time Cloud system. You may be interested in the features it provides. The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: Support@trackmytime.com VR Verified Reviewer Financial Administrator Manager Consumer Services Used the software for: 2+ years ### "Great and Inexpensive time tracking." April 14, 2022 5.0 This is the best priced and easiest software to use. Pros This software is so easy to set up and use. Cons I can say that so far, I've had no issues with the software. Reason for choosing uAttend This is the best priced and easiest software to use. Review Source DA David A. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Made My Job Easy!" September 7, 2022 5.0 Great had no issues whatsoever. Pros Payroll was a breeze, any problems with timesheets were easily seen for me to correct. saved me hours of work. Cons We were only limited on app based systems weather it be a phone or tablet as a time clock. Employees still prefer a physical time clock while some also like the app. You should cater to both and let them work in together if you in invest into a product. Review Source CH Clayton H. Owner Medical Practice Used the software for: 2+ years ### "Terrible non existent customer service" October 7, 2022 1.0 Received a email notice from Uattend that our monthly payment was not approved through the credit card. Office Manager ""chatted" as phone call was not answered - went to voice mail. Non payment was confirmed. I called credit card company who said not charge was declined. I called again and put on hold until call went to voice mail after 5 minutes. I called back and hit 1 for sales and who answered! Imagine. I told them to put me through to tech support. I was told an email was "sent out to a lot of people" by error saying their charges were declined. I asked if since this mistake was discovered has another email been sent out regarding the correction? He said no. I asked to speak to a manager to discuss this waste of my time and my office manger's time and he said no manager was available but one will call me. 24 hours has gone by and no call. I called again and was told all the managers were busy and could not speak to me. This is why this company should be avoided! Pros nothing, Cons Poor customer service, Review Source LP Lesley P. Human Resources Mechanical or Industrial Engineering Used the software for: 2+ years ### "Upgrade of system" April 2, 2019 3.0 Pros The software was great until you did the upgrade. Cons WITH THE NEW UPDATE THINGS ARE MORE TIME CONSUMING: When you make a note on the timesheet instead of it being under the times it now under the department not easy to READ- it was much better when the notes were under the hours worked. When looking at the whole week of a timesheet you cannot see it all on one screen, you must now scroll down to see the totals at the bottom of the screen. Another step to see the totals When putting time in for a benefit (vacation or sick) it is now more time-consuming. when typing the number of hours You cannot just type the number of hours now we have to type the number and then a colon and then the number again. It was so much easier before - we just typed the number. The colors to distinguish the difference between the days on the timesheet are very subtle and makes it hard to read. Review Source KH Kelly H. Operations Mgr Real Estate Used the software for: Less than 6 months ### "Simple, Easy to Use" April 4, 2019 4.0 Overall - it works for what we needed. Pros It's not complicated for the average user. Easy to utilize. For larger companies - I could see this working well with all of the options for employees to clock in/out, etc. Cons I would prefer to have a few more options - particularly for the web-based folks (we don't use the other systems, so I can't speak to that). For instance, it would be beneficial to be able to deactivate certain benefit codes if they aren't being used for the company. We have people who will inevitably choose one and the system allows it -- but then it doesn't deduct from the correct allocation of benefit hours unless it is caught by admin/supervisor. In addition - getting to a point of analyzing benefit hours when an employee has a question is cumbersome. AND - the pop-up on the Services screen to tell you that you can't access certain things unless you use a punch clock -- is also a pain when we only do web. We don't need that reminder every single time we look at that screen. Finally, we allocate a lump sum of benefit hours on Jan 1 for each employee. And if they do not use all hours, they are allowed to carry those hours over into the 1st Quarter of the following year. At the end of the 1st Quarter, if they have not used the carryover, they lose it. But they still have the 'new hours' that were allocated on January 1. It would be helpful as we've had with other systems to be allowed to identify the difference, and remove the carryover - but leave the new so employees know and can see what happened. Review Source SB Suzanne B. HR Director/Compliance Officer Hospital & Health Care Used the software for: 2+ years ### "Uattend Time Clock" April 8, 2019 4.0 Customer service has always been very helpful. When we thought we needed a new timeclock, the service department helped me walk through an update that seemed to take them forever to get to work. They were very, very patient with me and the system and finally got the update done and it has seemed to resolve most issues I was having. Pros It's easy to log into. I can have instant access anytime I need. I also love that I can log in from my phone. Cons I don't love that if I'm working in a pay period that has ended, that it won't stay in that pay period. I have to keep changing it each time I go to a different employee's time care. I also don't like the recent change of taking away the color that noted overtime. Now it just blends in and I have to look for it more than when it was blue. It showed up right away. I also don't like that the clocks won't update automatically or that we are not sent an email telling us there are updates available. Review Source RT Richelle T. Admin Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Time Clocks " December 20, 2022 3.0 It has been good at cutting down time on doing payroll for the payroll department . faster and more efficient. Pros I like that i can see all employees at the touch of my fingertips and can track who is here and not here Cons I do not like that you have to search for certain features like the night shift and you can not group and department and see all there time at once . Reason for choosing uAttend We tried it because of the cost and the ability's to have it web based. Review Source SS Sabrina S. President Human Resources Used the software for: 2+ years ### "uAttend cannot alert you if someone does not punch in!" October 23, 2020 3.0 Since they became Workwell, the support assistance has really gone downhill. They don't answer their phones on time, they don't respond quickly to support requests. Pros I have liked that uAttend is pretty easy to setup and use. Cons The software has no capability to alert a supervisor if an employee does not punch in. It can alert you if a person punches in or out early or late but if the person just doesn't show up at all, radio silence. So our supervisors are having to constantly check the app to see if a person has arrived at all. Such a basic, minimal, requirement for timeclock software. Completely invalidates any positive features about the product. And support will tell you that many other customers have requested this (for years apparently) but it is not even "on the roadmap." Good grief. Review Source TM Tom M. President Automotive Used the software for: 2+ years ### "President / Owner" March 19, 2026 1.0 I wish I did not buy this. It is difficult to use and is a huge waste of time to make it work. There other systems out there that work better. Pros I do not like it and the customer service is not the best. The people on the phone want to argue about how people should be paid. Cons The new update makes it more difficult to use. Also, it collects time to the hundredth of an hour and our payroll pays to the tenth of an hour. If I change it to a tenth of an hour, it rolls the time backward which means they get paid before they even get into the building. I spend time EVERY week making adjustments to the time to make it useable. Review Source SY Susan Y. Executive Administrator Pharmaceuticals Used the software for: 2+ years ### "Very pleased with uAttend software!" April 6, 2019 4.0 Excellent experience! Pros As the company administrator for the uAttend software, I find it very easy to use! The customer service is very prompt to help answer any questions. The end user has simple steps and the supervisors edits and verification processes are simple! Really like this software! Cons Every so often I would like to write my own reports within the software & I haven't found a way to do this. Also, I would like to merge the data straight into Quick Books for processing payroll and I haven't found a smooth way to perform this tasks yet either....maybe I can't do it? I've spent about only 20 mins attempting to find a way & didn't find one and I'll try another day, but typically I'm able to figure things out on my own in this easy-to-use software, so I'm guessing it's just not available? Review Source SB Sean B. Owner Environmental Services Used the software for: 2+ years ### "Works well. " December 20, 2022 4.0 Over all it is a good system. Other than a few minor bugs, I’m satisfied with this system. Pros I like the mobile access for employees. They’re able to see all their PTO anytime they need it. Cons Mobile app is buggy and unreliable at times. Punches don’t always sync between the app and clock. Review Source VR Valerie R. CAO Building Materials Used the software for: 6-12 months ### "A good solution for our company" March 9, 2023 4.0 Pros The ability to access the information remotely is vital for us. I can work from a remote location and check and see who is clocked in, out, etc. I can also access time reports to begin payroll processing remotely. Cons The thumbprint option doesn't work, but the guys have adapted and use their index finger fine. Review Source CM Catherine M. Director of Operations Hospitality Used the software for: 2+ years ### "YBRC's uAttend review" December 20, 2022 5.0 I am very satisfied with this service and have no intention to change companies. Pros The mobile app, ease of use, remote access, ease and speed of generating reports for payroll Cons I wish there were more reports for specific employees with more details. Reason for choosing uAttend Simplicity for my employees and remote access Review Source RM Riki M. Office Manager Oil & Energy Used the software for: 6-12 months ### "Excellent Service" December 20, 2022 5.0 Pros We love uAttend. It makes payroll and timekeeping so much easier. The website (and app) are so user friendly. We have tried other brands and found this to be the best. Cons The only downside I have found is you cannot make a mass edit (to remove time) if needed (for example: Holidays). You have to go into each person's time card individually, which is time-consuming. Reason for choosing uAttend We have several locations and were using manual punch clocks. We were not getting the timecards on time for payroll. We are way more productive now that everything uploads to a central location. Review Source SR Sarah R. Office Manager Retail Used the software for: 2+ years ### "Great, easy product!" December 20, 2022 5.0 uAttend is great. It has been a trusty product at a great price. Pros uAttend makes my payroll day run quick and smooth. I know I have accurate times for my guys and it makes payroll worry free. Cons I wish I could start the guys at the same time everyday. Review Source SM Sabrina M. DON Hospital & Health Care Used the software for: 2+ years ### "good system overall user friendly " April 10, 2019 5.0 Pros easy for employees to learn, have to click a lot to review employee's time card would be nice to see all time cards for my department in a spread sheet so I know who needs corrections without clicking in and out of each employee account. Cons I wish when you clock in from a different location it would change the location on the time card punch. For example when we have an employee who has to work at another location to fill in although their primary site is the main site. They have to do a department transfer to change the location. We have over 50 departments to choose from so from the time clock with fingerprint scan they have to hit department transfer, scroll with up and down arrow to find the department then punch. Review Source TW Thomas W. Ops Specialist Chemicals Used the software for: 2+ years ### "suggestions" May 17, 2024 5.0 Pros Easy to use the product, quick deployment. Cons Can not pull report of all the employee info. Do not show absences. Review Source AT Art T. Custodial Supervisor Facilities Services Used the software for: 2+ years ### "Excellent software!!" January 2, 2023 5.0 Love the product. Customer service is excellent!!! Pros Easy to use. Easy to navigate. Fast response time! Cons Wish it kept track of days off! Does not record. Reason for choosing uAttend Did not look at other products. Review Source SY Suhey Y. onsite recruiter Staffing and Recruiting Used the software for: 6-12 months ### "Perfect" December 20, 2022 5.0 It has been very easy to use and quick to learn. The software makes my job a lot easier. Pros The software is easy to learn and use. Its organized Cons It would be great if it connected to other software's so I wouldn't have to go back and forth with the same information. Review Source LF Luis F. ACCOUNTING MANAGER Retail Used the software for: 2+ years ### "Time and attendance" December 20, 2022 4.0 average Pros easy to manage, install and user friendly. Cons unable to get multiple time cards at once Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Review Source VR Verified Reviewer Director Financial Services Used the software for: 2+ years ### "Time tracking tool and Attendance tracking " November 8, 2021 4.0 Overall experience has been positive, but open for better software with more accurate face recognition Pros Does what it says and is innovative - Time tracking devices now feature voice and biometrics for touch less logins and no surface tops. More hygienic and allays employees concerns - Easy to deploy (portable) and can be used various events and meeting room sessions for time clock attendance and tracking - Has a cloud software too which integrates with time tracking tool for server wide tracking, analysis and enforcing controls (e.g. attendance tracking, time out breaks etc.) Cons Face ID is still weak. Participants have to move their faces in various angles/directions to get the software to recognise them. Quite awkward Review Source PN Patrick N. General Partner Farming Used the software for: 1-2 years ### "Awesome for my Small Business!" April 2, 2019 5.0 As my employee numbers grew, I was spending so much time manually keeping track of their hrs and also getting into arguments about the amount of hrs a employee had. This time clock and software completely makes this NO WORK at all! It completely takes all the headache out of this task of employee time keeping! Pros This software provides easy online access to my employees hours as well as a great phone app to quickly look up anything I want to know about the employees hrs worked. I especially like that I get a phone notification when any of my employees punch in or punch out! I am a dairy farmer who is away at times and it is crucial to know for sure if my employees are at the Dairy and milking my cows at the correct times of day. Cons None. A few times I was a little confused as to where to find something or do something, but these times were quickly resolved by the very competent Tech rep. on the phone. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.