# uAttend Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is uAttend the right Time Clock solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126444/uAttend/reviews --- uAttend 4.5 (456) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of uAttend Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews BR Baila R AdministrativeReligious Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “It simplifies time tracking, reduces errors, and improves efficiency. While there are a few areas that could be expanded, it performs its core functions very well.“ February 9, 2026 Marianne O Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “Putting in automatic lunches for our salaried staff should be an option, but it isn't.“ April 23, 2026 JR Jack R Accounting SpecialistAccounting, 11 - 50 employeesUsed the software for: More than 2 years. “When onboarding new employees, the process is straightforward, and it’s easy for them to punch in their timecards right away.“ March 2, 2026 SW Suzanne W HROil & Energy, 11 - 50 employeesUsed the software for: More than 2 years. “This caused some issues because our pay week cut off at midnight each Saturday.“ December 11, 2025 ZK Zarmin K Lead Authorization SpecialistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We started using this during the COVID-19 pandemic so it has been a great app for myself & co-workers.“ August 12, 2024 CC CHARLES C Workforce ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “we manage multiple accounts. when logging into another account, we are forced do a search or "find my account" first, which is uniquely incomprehensible, probably reflecting a very obsolete design or approach.“ March 6, 2025 TL Tung L HR And Accounting AssistantConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, there are better products and software out there that convenient and keeping track of employees time flawlessly.“ September 6, 2024 CB CJ B Director of Customer AdvocacyHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The thumbprint scanner would sometimes not recognize our thumbprints.“ May 6, 2025 ## Showing most helpful reviews Showing 1-25 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Keenan C. Accountant Real Estate Used the software for: 1-2 years ### "Time Tracking Made Easy" August 29, 2018 5.0 Using has helped us keep track of our employees' arrival and departure times. It serves as a great accountability tool. It makes entering payroll very easy because it calculates the hours for you. Pros Enables employees to clock in using a code, fingerprint, or smartphone which is great for remote and field employees. It shows who is in and out. The reports are very helpful and informative, too. Cons The setup can be confusing and time-consuming. That's the main issue I've had with it. Review Source Response from Workwell Technologies August 31, 2018 Hi Keenan, Thank you for taking the time to leave a review. We're so happy to hear that you are taking advantage of the robust reporting features available with your uAttend Time Clock. We strive to create the best user experience possible and greatly appreciate your feedback! We hope you'll take advantage of the new intuitive self-guided setup wizard that helps you get up and running quickly and easily. Within seconds you will add your overtime, break, lunch rules and more. If you ever need anything in the future, please do not hesitate to reach out. Warmly, The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: Support@trackmytime.com MH Mary H. Executive Assistant Food & Beverages Used the software for: 2+ years ### "uAttend Time Clock" December 20, 2022 5.0 Absolutely amazing - everything from the ease of use to the customer service support - all are great. Pros There are so many features I love about this software! I work remotely and I process all payroll, manage HR, and handle all new and inactive employees. I'm able to input all employee information including sick and vacation pay accrual, gross pay amount, automated holiday pay-days. I can easily adjust any timesheets that may be incorrect or have a missed punch-in or out. Cons I have zero complaints about this software! Alternatives considered [Virtual TimeClock](https://www.capterra.com/p/98328/Virtual-TimeClock/)[Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing uAttend the price, ease of use, customizations, physical time clock options Review Source TL Tung L. HR And Accounting Assistant Construction Used the software for: 1-2 years ### "uAttend Product" September 6, 2024 3.0 Overall, there are better products and software out there that convenient and keeping track of employees time flawlessly. future product and service needs to improve more. Pros This product helps with keeping time for employees. Cons The product sometimes did not record employees time properly in real time. This caused frustration and annoyance from people while making the timekeepers to adjust the information on the portal. Review Source CK Campbell K. COO Consumer Services Used the software for: 2+ years ### "Great product and service" September 12, 2019 5.0 Its been wonderful! We have multiple locations and they all link in together to make employee tracking easier and the since its cloud based its very handy rather than using a software that's only available on one computer. I would recommend to anyone! Pros Very easy to use for training employees and they understand it easily. We love the app and the features within the system as well. The reporting and ease of use is great! I used the online chat the other day and it was very easy, quick and we were able to make adjustments to my account quickly. Very helpful! Cons Wish sending automatic reports was easier. We're a small business so we don't' have a major IT department to link everything in order to get automatic reports where as we can with other software we use. We're unable to get automatic reporting set up unfortunately. It is offered but its not as easy as quickbooks etc. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) wasn't cloud based and way to difficult to set up Review Source RP Rachael P. Office Manager Utilities Used the software for: 2+ years ### "Simple and easy to use. Great for on the go time punches!" December 22, 2022 5.0 Pros The time clock option is simple and uncomplicated. Training is always a breeze. Cons The scheduling aspect is great is you have a lot of employees to manage. If there are only 1 or 2 required on shift it is often easier to do it manually. Switched from [Homebase](https://www.capterra.com/p/153076/Homebase/) Homebase didn't have the restrictions needed to manage remote employees effectively. Review Source SA Sabrina A. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "We switched for a more integrated system." November 8, 2023 2.0 Overall we were all used to this system and it was easy to use but, we needed a timekeeping system that integrated with our payroll. Pros This is fine for a single location that manages their own payroll. Cons No payroll integration for that we could utilize. Switched from [Employee TimeCard](https://www.capterra.com/p/208717/Employee-TimeCard/) At the time was much better than paper time cards. But, then we upgraded ever further. Review Source LG Lisa G. Accounting Wholesale Used the software for: 2+ years ### "Best timekeeping option" December 20, 2022 5.0 Pros Very affordable and easy to use. Timeclocks are long lasting. Never have issues with them. Cons The reports download as CSV rather than excel so we have to add back the formulas. Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing uAttend is more affordable than other biometric timeclocks Review Source JN JAMIE N. Manager Oil & Energy Used the software for: 2+ years ### "Great easy to use time clock system" November 7, 2019 5.0 Making it easier for user to clock in and out, via phone, browser, also the ability to keep users from having others clock in for them, using a fingerprint. Pros Easy to navigate, easy to customize. Great for getting time sheets via PDF form to easily email to my boss if she is out of the office or I am. Cons Maybe the way some options are tucked into other menus so you have to navigate a bit to find them, but still easy to use. Alternatives considered [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Reason for choosing uAttend Cheaper, for more it seems. They wanted so much upfront just to get updated. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Cheaper, easier to use. Review Source EE Eddie E. President Staffing and Recruiting Used the software for: 1-2 years ### "Staffing" December 20, 2022 5.0 Great experience and service. It is a very cost effective way to keep track of your employees time and attendance. Pros Ease of use and the ability to make corrections in real time. Cons Sometimes it goes offline unexpectedly and impedes the employee from signing in. Reason for choosing uAttend n/a Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I had to switch from a payroll service to a PEO to obtain workers comp insurance. Review Source Maria L. Finance Accounting Administrator Facilities Services Used the software for: 2+ years ### "Basic time keeping system on a budget!!" March 8, 2018 3.0 Cost effective for basic use. Pros I love that you can set up multiple projects. The reporting aspect is really decent. The exporting helps with billable man hours, after conversion. Easy to set up time clocks which offers geographical tracking options & finger printing which is super awesome an cuts back on the clocking for other. Super easy to set up employees, locations and schedules. Cons My biggest problem with if the fact that even as a Administrator on the account, you cannot un-approve a timecard if it was approved by SUPERVISOR!!!! This make no sense at all. As an admin, you can to everything else but this. This create a hassle if you are working with multiple projects, as I was and most of them where all over the US. Another problem - Which I deemed a huge one any one classed as a supervisor can create another profile for a supervisor. There is no way to track number of time sheet edit so no auditing feature. If you are looking for something super simple, basic to use and really affordable, give it a try. I think the pricing is great for the service. But if you are a project based organization and deal with billable man hours, I probably would look for something that offers a bit more secure and functionality. Review Source ZK Zarmin K. Lead Authorization Specialist Hospital & Health Care Used the software for: 2+ years ### "Fantastic record keeping " August 12, 2024 5.0 I love it. We started using this during the COVID-19 pandemic so it has been a great app for myself & co-workers. We still use it during WFH. Pros When I work remotely it can keep a track of my log in & out. Also, my lunch break ^ breaks in general. Cons That if i work over 9/10+ hrs, it automatically givers me an error. Maybe my company had a certain time frame active. Review Source AH Abigail H. Clinical Director Mental Health Care Used the software for: 2+ years ### "Useful Employee Time Tracker" August 21, 2023 5.0 It is a useful time-tracking software with most features one would want for a time clock. Have not had any issues or errors, however vacation hour-tracking must be manually reset annually. Pros It is easy to implement and use, requiring minimal administrative time and upkeep. The interface is easy to use. Cons Employee holiday and vacation hours do not automatically reset to the appropriate amount every calendar years. This must be manually entered every New Year. Review Source VR Verified Reviewer Brand Management Accounting Used the software for: 1-2 years ### "Basic clocking in app" February 13, 2019 3.0 Pros is easy to use and has no frills. Employees can easily log in, clock in, and see their timecard from their phone. Cons No frills is fine but it's really minimal. There isn't an easy way for employees to send in a time correction if they forgot to punch in or out. Our employees just send an email and the administrator has to fix it on their end. This is fine but it would be nice if the employees could put in a correction with a note and the admin could approve/deny the correction that way. Also, not that this affects functionality, but aesthetically the app is very dated. Review Source Response from Workwell Technologies May 6, 2019 Hello and thank you for taking the time to leave a review. It's great to hear you're taking advantage of the free mobile app that is included with your uAttend time and attendance system. If you grant employees permission to edit their timecards, they can add in their forgotten punches quickly and easily right within the app. From their timecard, the employee would select the day of the missed punch, click on actions in the top right corner and select add a punch. Just make sure that you've granted the employees editing rights from within your account settings. Customer service is happy to walk you through this if you'd like. We are currently working to update the app and we hope you enjoy the improvements slated to be released later this year. JB Jackie B. Accounting Assistant/HR Hospitality Used the software for: 2+ years ### "Tam Review 18/19 " April 4, 2019 4.0 Overall, pretty good. There have been a few changes/updates since I have started processing payroll (July 2018) that have made it easier and if it didn't, improvements since with user reviews. Quick response time for you to change things based on customer request, and that is amazing! Pros Dashboard integration helps with daily missed punches, expense breakdown, and upcoming leaves, etc. Ease of use - reporting can be emailed or exported Upgrade based on reviews - changing the time card layout recently and finding an improvement, then implementing on the spot. Multi-user functionality. Printing options per time card/pay period/ employee/department or code Cons 1\. Inability to integrate/export into QB Desktop 2. Giving certain supervisors permissions to view a shared employee, without allowing or providing full department access. 3. Inability to create 1 user account for a supervisor who. i.e. > creating 1 account for an employee to track their PTO for Salaried employees, that also allows them to view/edit/change etc. their departments. Essentially, we create 2 user accounts for our Salaried employees. 1 for department review, 1 for their PTO & hours. Combining these would a) lower our cost, and b) easier access to that employees information. (instead of having to pull for information that may not have been entered in the other. Review Source TC Tom C. Financial Accountant Non-Profit Organization Management Used the software for: 6-12 months ### "Uattend Review April 2019" April 10, 2019 5.0 Overall, very pleasantly surprised with . It has enhanced our payroll operation and is very affordable. Also, they have excellent customer support. Pros The best qualifies of the software are : ease of use, logical design, very functional and accurate. In my research, it was clearly the cheapest software available. Some software were approximately $2-$3 more per employee and required more expensive machines. The finger scan machines although very affordable are pretty reliable. All finger scans have trouble reading a few people but I have found that overall reliability is about or above the machines that we were using before and cost almost $300 more per machine. Our last software was the oldest version of a software company that did not integrate with our payroll provider. Changing to actually reduced our monthly costs slightly with a much better system. It has excellent benefit request and approval capability and integrates seamlessly with our payroll provider. Finally, the company does seem committed to update the software to improve usability and functionality. Cons The software only has three categories for employee leave which is not enough for our company. Also, a calendar that lists are employees who have approved time and requests would be very helpful. is aware of these issues and I have been told that they will be updating the software sometime in the future. Also, regarding the clocks, new employee have to be manually synchronized to the other machines. Review Source JJ Jessica J. Vice President Staffing and Recruiting Used the software for: 1-2 years ### "Poor security protocols and network help" February 15, 2024 3.0 Slow, sloppy, uninformed responses with zero interest in being accountable to the ever changing cybersecurity environment. Our clock data is still being sent to an IP address with TLS 1 and TLS 1.1 protocols that have been discontinued since 2021 Pros I came in after implementation. It would not have been my choice. The interface is clunky. The backend reports are not flexible, and there's no Microsoft integration available. Cons Total lack of customer support. We had several network and security questions and when we presented them they answered 3 of the 10+ questions and told us they wouldn't be supplying any further answers. Review Source Tonia W. CIO, IT Director Government Administration Used the software for: Less than 6 months ### "Don't overlook uAttend on price" April 2, 2019 5.0 We have only 'gone live' with the system with all of our 230+ employee recently but so far, our experience has been very good. I love the ability to have a live chat or make a quick call when needed. Customer service has been top notch. Pros Cost is the one of the highest Pros but over all pros include the "ease factors", ease of use, ease of setup, and the ease to train our users (supervisors as well as employees). Another strong pro is the phone application and its availability on android devices. Support is also one of the pros to any product and the ability to chat online or make a call is most convenient. Cons There are a few features I would love to see added but the only cons to the system is you may have to do some "work arounds" to achieve your overall end goals but for the most part there are no hard cons to the product. Review Source Response from Workwell Technologies June 20, 2019 Hi Tonia, Thank you so much for your kind words. We really appreciate you taking the time out to share your positive uAttend experience. We have several exciting new features that will be released in the coming months, including employee scheduling and store and forward for offline punching. We hope those are among your wish list. If not, please be aware that we are always open to customer feedback and suggestions that improve the user experience. If you ever need anything in the future, please do not hesitate to contact us. We're available to help you seven days a week. Warmly, The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: Support@trackmytime.com VR Verified Reviewer Human Resources Generalist Insurance Used the software for: 2+ years ### "I am highly disappointed in UAttend" April 10, 2018 2.0 Pros It is user friendly, and the amount of data is great for what is used for. I don't know how much more I like about it. Cons This system is so limited to what you can do and how you can pull data. There should be more search options for going through time cards, and easier way of viewing data. Review Source Response from Workwell Technologies April 18, 2019 Hello and thank you for taking the time to leave a review. I'm sorry to hear uAttend has not met your expectations. Please reach out so we can discuss an upgrade to our Citadel Time Cloud system. You may be interested in the features it provides. The uAttend Team Text: (760) 278-6623 Call: (800) 518-8925 Email: Support@trackmytime.com DA David A. Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Made My Job Easy!" September 7, 2022 5.0 Great had no issues whatsoever. Pros Payroll was a breeze, any problems with timesheets were easily seen for me to correct. saved me hours of work. Cons We were only limited on app based systems weather it be a phone or tablet as a time clock. Employees still prefer a physical time clock while some also like the app. You should cater to both and let them work in together if you in invest into a product. Review Source KH Kelly H. Operations Mgr Real Estate Used the software for: Less than 6 months ### "Simple, Easy to Use" April 4, 2019 4.0 Overall - it works for what we needed. Pros It's not complicated for the average user. Easy to utilize. For larger companies - I could see this working well with all of the options for employees to clock in/out, etc. Cons I would prefer to have a few more options - particularly for the web-based folks (we don't use the other systems, so I can't speak to that). For instance, it would be beneficial to be able to deactivate certain benefit codes if they aren't being used for the company. We have people who will inevitably choose one and the system allows it -- but then it doesn't deduct from the correct allocation of benefit hours unless it is caught by admin/supervisor. In addition - getting to a point of analyzing benefit hours when an employee has a question is cumbersome. AND - the pop-up on the Services screen to tell you that you can't access certain things unless you use a punch clock -- is also a pain when we only do web. We don't need that reminder every single time we look at that screen. Finally, we allocate a lump sum of benefit hours on Jan 1 for each employee. And if they do not use all hours, they are allowed to carry those hours over into the 1st Quarter of the following year. At the end of the 1st Quarter, if they have not used the carryover, they lose it. But they still have the 'new hours' that were allocated on January 1. It would be helpful as we've had with other systems to be allowed to identify the difference, and remove the carryover - but leave the new so employees know and can see what happened. Review Source SS Sabrina S. President Human Resources Used the software for: 2+ years ### "uAttend cannot alert you if someone does not punch in!" October 23, 2020 3.0 Since they became Workwell, the support assistance has really gone downhill. They don't answer their phones on time, they don't respond quickly to support requests. Pros I have liked that is pretty easy to setup and use. Cons The software has no capability to alert a supervisor if an employee does not punch in. It can alert you if a person punches in or out early or late but if the person just doesn't show up at all, radio silence. So our supervisors are having to constantly check the app to see if a person has arrived at all. Such a basic, minimal, requirement for timeclock software. Completely invalidates any positive features about the product. And support will tell you that many other customers have requested this (for years apparently) but it is not even "on the roadmap." Good grief. Review Source SB Sean B. Owner Environmental Services Used the software for: 2+ years ### "Works well. " December 20, 2022 4.0 Over all it is a good system. Other than a few minor bugs, I’m satisfied with this system. Pros I like the mobile access for employees. They’re able to see all their PTO anytime they need it. Cons Mobile app is buggy and unreliable at times. Punches don’t always sync between the app and clock. Review Source CM Catherine M. Director of Operations Hospitality Used the software for: 2+ years ### "YBRC's uAttend review" December 20, 2022 5.0 I am very satisfied with this service and have no intention to change companies. Pros The mobile app, ease of use, remote access, ease and speed of generating reports for payroll Cons I wish there were more reports for specific employees with more details. Reason for choosing uAttend Simplicity for my employees and remote access Review Source SR Sarah R. Office Manager Retail Used the software for: 2+ years ### "Great, easy product!" December 20, 2022 5.0 is great. It has been a trusty product at a great price. Pros makes my payroll day run quick and smooth. I know I have accurate times for my guys and it makes payroll worry free. Cons I wish I could start the guys at the same time everyday. Review Source MH Monica H. Owner Food Production Used the software for: 2+ years ### "Excellent product and Service" September 3, 2019 5.0 Pros My employees used to stamp cards in a time clock. This procedure permits cheating, there is a lot of space for human error when totalizing the hours, and it is very time consuming to do so. With now everything works smoothly. I had read about some fingerprint readers giving problems, and getting stuck, but that hasn't been an issue at all. It works perfectly. The customer service is very good. The chat is very fast and the representative are always nice and efficient to answer. Cons My reader is hardwired so I barely have issues with connectivity, it has happened a couple of times in more than two years using it. I couldn't really complain about it. Reason for choosing uAttend It came very well recommended from my IT person. 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