# Scan123 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Scan123 Software - reviews, pricing plans, popular comparisons to other Document Management products and more.

Source: https://www.capterra.com/p/126440/Scan123

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# 

 Scan123 Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Scan123

## What is Scan123?

Scan123 is built for auto dealers as an affordable and easy to use scanning and document management solution. We help businesses move from an inefficient paper-filled office to a simple and effective electronic filing system that saves them time, space and money. Quickly scan or upload documents to the cloud in less than a minute. Integrations allow you to quickly find documents later. Feel secure knowing all your important legal documents are organized, easy to find and backed up.

## What is Scan123 used for?

[Document Management](https://www.capterra.com/document-management-software/)[Auto Dealer](https://www.capterra.com/auto-dealer-software/)

Top alternative

Featured

Overall rating

Based on 62 user reviews

Reviews sentiment

Positive

90%

Neutral

8%

Negative

2%

Starting price

$379

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Scan123?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.scan123.com/&name=Scan123)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Scan123

4.5 (62)

VS.

[4.7 (4,165)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/)

Starting Price

$379

Flat Rate, Per Month

Starting Price

$19.99

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (62)

Ease Of Use

4.6 (28,696)

Value For Money

4.7 (59)

Value For Money

4.3 (20,292)

Customer Service

4.7 (59)

Customer Service

4.3 (18,337)

## Scan123 alternatives

[4.7 (9,256)](https://www.capterra.com/p/121506/Docusign/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

[4.7 (28,773)](https://www.capterra.com/p/160756/Google-Docs/reviews/)

Starting price

$6.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/160756/Google-Docs/)

[View all alternatives](https://www.capterra.com/p/126440/Scan123/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Storage

4.8 (34)

76.47% of 34 reviewers that rated this feature as important or highly important

Store and organize documents in a centralized system

Archiving & Retention

4.6 (33)

75.76% of 33 reviewers that rated this feature as important or highly important

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

File Sharing

4.7 (27)

66.67% of 27 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Access Controls/Permissions

4.5 (26)

76.92% of 26 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

For Automotive Dealerships

4.8 (18)

83.33% of 18 reviewers that rated this feature as important or highly important

For automotive/car dealerships

Service Department

5.0 (17)

76.47% of 17 reviewers that rated this feature as important or highly important

Manage in-house automobile service department

Scan123 14 features

Define levels of authorization for access to specific files or systems

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Provides a channel for team members to share media files, communicate, and work together

Alter the layout and content of reports

Scan, move or upload electronic files within the software's repository

Assign categories, labels, tags, or attributes to documents for organization, search and storage

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Public or private sharing of digital files such as documents, audio/video, images, and more

For automotive/car dealerships

Search for specific words or phrases within a document or database

For new car dealerships

Ability to recognize printed or written text within digital images or scanned documents

Manage in-house automobile service department

Get Advice

We can help you find the software with the features you need.

Features

4.5 (62)

4.5

Based on 62 reviews

## Pricing

Value for money

4.7 (59)

Free Trial

[View pricing plan details](https://www.capterra.com/p/126440/Scan123/pricing/)

Entry

$379.00

Flat Rate,Per Month

It includes:

-   12k Scanned Pages/Month
-   Full Color Scans
-   Suitable for Small Businesses
-   Unlimited Scanners
-   Unlimited Users
-   World-Class Support

Pro

$489.00

Flat Rate,Per Month

It includes:

-   24k Scanned Pages/Month
-   Full Color Scans
-   Suitable for High-Volume Businesses
-   Unlimited Scanners
-   Unlimited Users
-   World-Class Support

Value for money

4.7 (59)

4.7

Based on 59 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (59)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (59)

4.7

Based on 59 reviews

## User reviews

Overall rating

4.5

Based on 62 reviews

Filter by rating

5(42)

4(14)

3(5)

2(0)

1(1)

Mentioned topic

Sorted by most recent

SJ

Shawn J.

Agency Manager

Hospital & Health Care

### "Great Storage Solution but needs work with Customer Satisfaction"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

March 19, 2026

We were disappointed during our experience at how the customer satisfaction and attention to detail seemed to decline. Changes to the customer service department gave you several reps and you never knew who would be contacting you.

Pros

The storage capabilities with Scan123 is good if you want a back up storage solution. All files are easy to access, and are kept in what they call cabinets. We were able to easily transfer from one cabinet to another which helped maintain organization with our day to day operations.

Cons

We started noticing issues with the customer service. Most specifically, how long it was taking for changes/updates to be made to our current forms being used. The system does not allow for revisions on the users end, you have to have the revisions done by the Scan 123 team. At first the revisions were quick and accurate but that started to change as we went. The software lacks the ability for you to see your companies documents without fabricating a test person which makes errors harder to spot. We started seeing signature and text field issues that were missed or inaccurate. Unfortunately, this caused us to have to resort to in-person paper signing which defeats the purpose of the software. It would be great if the user had the ability to upload and integrate signature lines.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Reasons for choosing Scan123

We liked the implementation and customer service experience!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MW

Michael W.

Director, Information Technology

Automotive

### "Exceptionally Easy to Deploy and Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2025

Almost a perfect experience! The system does exactly what it promises. Onboarding new users and setting up scanners is simple, and document performance is smooth and reliable. I especially love the built-in audit and security features. Highly recommend this solution — a must-have for any automotive dealership!

Pros

Configuration from start to finish is very quick, and the system is easy to use, making end-user training simple and efficient.

Cons

The search functionality could use improvement — the ability to search for and retrieve a list of multiple documents should be a basic feature.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WA

Wida A.

Executive Director.

Health, Wellness and Fitness

### "Scan123-USER BEWARE!!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 6, 2025

Their Sales Team was great, BUT their Onboarding, Technical and especially Billing was terrible. We left tons of messages and email to no avail.

Pros

The interface and work flow, and some of the "sold" features that were never were able to use.

Cons

They fell short on their onboarding and technical support. We were never able to utilize their platform as we were "ghosted" on our inquiries. Read the FINE PRINT

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Feasibility and workflows was shown to do better, but failed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SA

Shannon A.

Rental agent and reception

Automotive

### "Good for business"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 24, 2025

Mostly positive for my daily use aside from the couple of things I mentioned above.

Pros

The ability to scan work docs in vs keeping paperwork for years is handy.

Cons

When it separates docs when it shouldn't or mislabels them. Getting signed out for "inactivity" when you are in the middle of scanning docs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DG

Dominick G.

Sr. Post Producer

Marketing and Advertising

### "Scan123 - A Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2025

I started using Scan123 at one of my old jobs when we had to start digitizing old documents that were taking up space. We needed a solve because we were changing locations to a new office and needed to reduce clutter before the big move day, and we gave this a shot and it was amazing!

Pros

I absolutely love how Scan123 makes it very simple to find any of my files almost instantly. It's easy to use and intuitive, and instead of wasting my time digging for the files I need and I can actually find what I'm looking for super quickly!

Cons

I have no complaints, Scan123 has been incredibly valuable for me.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PL

Penny L.

Receptionist Extraordinare

Automotive

### "Great Service"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 11, 2025

When I have had a problem, the problem is easily solved the first time Scan123 hears about it and the problem is solved quickly without having to spend too much time on it.

Pros

I can easily correct mistakes when I mislabel files and problems solved quickly and easily. I don't have to keep calling back.

Cons

It would be nice if there was only one tab to click to indicate either: 1) one sided or 2) two sided and you would be blocked until a choice was made. Also, I would there to be link for two-sided copies that won't be easily missed. The current placement of the link is in an obscure place.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

Albert P.

IT Admin

Automotive

### "Nothing Better"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2025

It's very reliable when I turn it on I don't worry about whether it's going to work or not it's been very consistent.

Pros

Very reliable program and a must have for our type of business

Cons

The only gripe is when it times out while your actually working and scanning in it. Doesn't happen often just occasional interruption... Maybe once a day.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jes S.

Controller

Automotive

### "Great product. Saves time and space!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 14, 2024

Easy to use. Rarely has glitches or technical problems. Easy to find things. I don't know how we survived without it!

Pros

Easy to use. Efficient. Cost effective. Can be used with any DMS. Saves space since we can shred a lot of documents immediately, instead of storing them for years.

Cons

I'd like to be able to create my own cabinets, but other than that, I really can't complain. :)

Switched from

[Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)

Easier to scan and find things that we need. Easier to customize access. Less Costly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MP

michael P.

service consultant

Automotive

### "login issue"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 6, 2024

communication with \[sensitive content hidden\] was fast and easy.

Pros

scan123 provides an easy way to search for information on a dime.

Cons

login issue can be frustrating but can understand the protocol behind 2-step authentication.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Peter S.

Owner Manager

Hospital & Health Care

### "Scan123 is the way to go"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 10, 2024

We are getting ready to recommend Scan123 to our peers in our industry as it will simplify the hiring of employees and onboarding of new clients.

Pros

Easy to implement and very versatile to use for our needs.

Cons

I like all the features, it might be good to allow the end user an option to input their own documents at some time in the future

Switched from

[ApplicantStack](https://www.capterra.com/p/264567/ApplicantStack/)

User friendliness and ease of use, very intuitive.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/126440/Scan123/reviews/)

Popular comparisons

[Google Docs vs Scan123](https://www.capterra.com/compare/126440-160756/Scan123-vs-Google-Docs) 

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