# Page 2 | VendorInsight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VendorInsight the right Risk Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125618/VendorINSIGHT/reviews --- VendorInsight 4.5 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Page 2 - Reviews of VendorInsight ## Showing most helpful reviews Showing 26-49 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LG Luis G. Third-Party Risk Management Officer Financial Services Used the software for: 2+ years ### "Vendor Insight - The Best Third-Party Risk Management Tool in the Industry!" September 25, 2018 5.0 I have been using Vendor Insight for over 7 years and it is the only tool that I will use for Third-Party Risk Management and the reason why my Vendor Management program continues to succeed. Regulators will praise you for using such a great tool, Internal Audit will love how easy it is to track your vendor due diligence, and your employees will thank you for choosing a tool that is so easy to use. My account representative and the rest of the senior leadership team are amazing and are always looking for ways to help me improve my overall program. If you are looking for a Third-Party Risk Management tool, I strongly recommend that you use Vendor Insight as it will help you build the robust program that your organization requires. Pros The tool is easy to use and you always have a dedicated person to you that will assist you with any questions you may have. Cons There is nothing I do not like about it. Review Source Response from Mitratech October 3, 2018 Hi Luis! Thank you so much for your feedback. It¿s important to us offer a vendor management solution that¿s both comprehensive and intuitive. We¿re looking forward to continuing to work with you. ¿ Lindsey TW Teresa W. Vendor Management Coordinator Banking Used the software for: 6-12 months ### "Review of VendorInsight" March 19, 2019 4.0 We are fairly new users of VI and are in the midst of an FDIC examination and audit. The reports that VI have provided have helped answer regulators' and auditors' questions. The VI team has made themselves readily available to answer questions and offer support to us. Pros The software is fairly user friendly. I like the ease of pulling together various reports. Cons Having to enter vendor contracts one at a time. Would be nice to enter multiple contracts/agreements for the same vendor all at once. Review Source Response from Mitratech June 20, 2019 Hi Teresa! Thank you for taking time out of your day to give us a review. We really appreciate your feedback and are happy to hear you find the software user-friendly and can easily pull together various reports. We understand the need to enter multiple contracts at once and have communicated that to our development team. We recognize examinations and audits can be very stressful and we're extremely pleased to hear our software was able to ease that burden. Our team is always here to help in any way we can and to provide you with the efficiency you need to execute your program. Please don't hesitate to reach out to your program administrator with any additional comments, questions or concerns. GH Greig H. Vendor & Business Continuity Program Manager Banking Used the software for: 2+ years ### "It's got the stuff" August 2, 2019 5.0 Staff that we work with is second to none. We are customizing the software to meet our particular needs. Pros The software is very customizable. The development team works very hard to meet our needs. Cons Tracking capabilities of all actions is not necessarily captured Review Source SW Susan W. COO Automotive Used the software for: 1-2 years ### "Non-User" March 16, 2019 4.0 Keeping agent documentation housed in one system that notifies us when required yearly documents are expiring. Team is bogged down with getting all the documentation for over 600 active contracts into the system manually. Cost prohibitive and nearly impossible to have this imported. Pros Compliance and risk management of our subcontractors required yearly documentation Cons Cost and ease of use. System is very busy. Review Source Response from Mitratech June 20, 2019 Hi Susan! Thank you for taking the time to give us a review. We are pleased to hear that VendorInsight? has been a good tool to keep up with your compliance and required documentation for your subcontractors. VendorInsight? serves multiple industries and as a result, we understand not everyone is utilizing all the features. We have the best service team that would be happy to help explain all the different features that might be useful to you and your organization. We understand for organizations that have an increasing documentation load, it's time consuming to manually put into a system. VendorInsight? has the ability for data upload, a data import option or to have your contracts uploaded by our team. We can have your program administrator reach out to you and your organization to provide pricing and work with your cost limitations. Please don't hesitate to reach out to your program administrator with any additional comments, questions or concerns. LL Lisa L. Administrative Assistant Utilities Used the software for: 2+ years ### "Contract Software" March 19, 2019 4.0 Vendor Insight has been a good tool to organize and store agreements and contracts. Pros The notifications when contracts are about to or have expired. Cons Would like more control over notification windows and ability to edit information on my own. Do not like that it is required to enter an expiration date for each submission. Some agreements do not expire. Review Source Response from Mitratech June 20, 2019 Hi Lisa! Thank you for taking time out of your day to give us a review. We appreciate your feedback and are happy to hear you find the contract expiration notifications useful. We do understand the need to edit alerts which is why we've created a custom alerts section. You'll also have the ability to have more editing capabilities in dual service. We can have your program admin reach out with more information. We take your expiration date concerns very seriously and have communicated those with our development team. We are always here to help and take pride in being a good resource for your vendor management process. Please feel free to reach out with any additional questions, comments or concerns. TT Tiffany T. Administrative Assistant Consumer Goods Used the software for: 1-2 years ### "Great Ivestment" March 6, 2020 4.0 Pros This software has allowed me to stay organized and on top of our 500+ vendors when it comes to compliance. Cons There aren't any features for this software that I dislike at this time. Review Source Response from Mitratech March 10, 2020 Hello Tiffany! We appreciate customers like you that the take time to review our software. We are very pleased to hear you have had a positive experience with VendorInsight? and will work hard to ensure you continue to do so. We offer a range of features and services to guarantee 100% compliance, as you've mentioned. Please don't hesitate to reach out with any additional, questions, comments or concerns. Thanks! BW Ben W. In-House Counsel Industrial Automation Used the software for: 6-12 months ### "Review" January 7, 2020 5.0 We have streamlined our on-boarding process for vendors, subcontractors and associates. Pros The software is rather intuitive and the associate assigned to assist in our implementation was invaluable. Cons There are features we do not use; however, that is truly not a downfall. This software package was amended to meet our needs by Vendor Insight. Review Source Response from Mitratech January 8, 2020 Hi, Ben! Thank you for your review. We're glad to hear you find VendorInsight? intuitive and our service invaluable. We pride ourselves on our service team who works hard to make sure customers like you understand the system and are getting the most out of it. Please don't hesitate to reach out to your program administrator with any additional questions, comments or concerns. TC Tom C. Finance Manager Hospital & Health Care Used the software for: 6-12 months ### "VI REview" March 4, 2020 4.0 Our experience with VendorInsight has been very good. The implementation and ongoing support from \[SENSITIVE CONTENT HIDDEN\] has been oustanding. Pros The software allowed us to easily import all of our current vendors make the implementation smooth. The reporting and querying functionality of the software is great! Cons The only things that is a bit of a challenge is navigating smoothly throughout the software. Reason for choosing VendorInsight Ability to implement and track vendor risk scoring efficiently. Review Source Response from Mitratech March 10, 2020 Hi Tom! We really appreciate the time you took out of your day to leave us a review. We're pleased to hear you found the implementation process smooth and effective. Additionally, we're glad you found the reporting and query features useful. It's understandable to be overwhelmed by all the features and areas of risk deployed in VendorInsight?. This is why we offer free on-site training with a dedicated program administrator. We take pride in our service team and will work hard to ensure you continue to have a good experience with VendorInsight?. Please don't hesitate to reach out with any additional questions, comments or concerns. Thanks! CW Charles W. VP Financial Services Used the software for: 6-12 months ### "Love the product" October 4, 2019 5.0 Centralization of the vendor management function Pros Easy to use. Intuitive. All the information I need at my fingertips Cons The report capabilities need to be expanded. Especially around filtering and sorting Review Source Response from Mitratech October 9, 2019 Hello, Charles! Thank you for your review. We're glad to hear you find VendorInsight? easy to use, intuitive and helpful. We understand your reporting capabilities concerns and will continue to escalate your development requests as soon as possible. VendorInsight? centralizes all documentation and reporting making it easier to be accessed by multiple departments. Please don't hesitate to reach out to your program admin with any additional comments, questions or concerns. WJ Walter J. CTO Banking Used the software for: 2+ years ### "A function-rich solution for a complex challenge" October 14, 2016 5.0 I have implemented Vendor Insight in two separate companies. In the second organization ( my current) we have had the opportunity to truly focus on our vendor management program and have been able to delve into the functions afforded to us by the platform. VI is extremely function-rich and though I wouldn't necessarily recommend doing a totally decentralized Vendor management program where large numbers of vendor relationship managers are using the platform, it does provide a strategic and well-designed platform for oversight and management of a partially centralized approach to vendor management. We were so impressed with our initial experience and subsequent work (with on-going upgrades) that we also licensed the BCPI module as well. This is a strategic platform for our bank, both for vendor management and, more importantly, for risk management. Pros Completeness of functionality Cons Since the problem it solves is complex, the solution platform can be a bit complex too for a casual user. However, once an organization focuses on customization of the platform to their specific needs, it becomes a highly valuable tool. Review Source Response from Mitratech October 17, 2016 Walter, we loved reading such thorough feedback! all of our improvements and updates are built upon the input of our customers, so thank you! We're excited to continue serving Peoples Bank of NC in your vendor management and business continuity goals. RS Ryan S. AML Analyst Financial Services Used the software for: 2+ years ### "Revamped Our Program" September 30, 2016 5.0 VendorInsight has helped us take our vendor management program from almost nothing to compliant to robust over the last few years. The customer support is great and very quick in responding. Also, VI is constantly improving, offering new features with input from the user base and regulatory changes. Pros Various features, not just a contract repository Cons It's a little clunky moving between screens Review Source Response from Mitratech September 30, 2016 Ryan, we're thrilled to hear such good feedback from you! We look forward to growing with Univest and continuing to build upon your input. CH Cam H. Risk Management Analyst Banking Used the software for: 6-12 months ### "Vendor Insight Review" December 20, 2023 5.0 Vendor Insight has been a great tool and the customer services has been fantastic. Pros Vendor Insight is easy to use and allows for easy visualization of Vendor Risk Assessments and their status in our process. Cons Vendor Insight can be slow at processing at times, especially large documents. Review Source LG Luis G. Third-Party Risk Management Officer Financial Services Used the software for: 2+ years ### "Best Third-Party Risk Tool in the Financial World" March 8, 2018 5.0 Ease of mind with regards to daily monitoring of our vendors. Pros The tool is very easy to use, user friendly for not just myself as an administrator but my users are very happy with the tool. Review Source Response from Mitratech March 9, 2018 Luis, You are one of the best vendor managers a company could ever dream of having on board. We are so grateful to have the opportunity to work with you! Thank you for the positive feedback! Ryan Fox Director Sales & Marketing RC Riquet C. VRM Analyst Banking Used the software for: 2+ years ### "VendorInsight" October 3, 2016 4.0 The team at CMPG is very responsive and always courteous. They do go above and beyond with requests and incorporate recommendtions into their subsequent updates. The product has no glitches. It could be a bit more user frindly as it currently looks a bit bare bones. Review Source Response from Mitratech October 4, 2016 We appreciate your feedback Riquet! And thank you for your recommendations--we are constantly trying to improve upon our customers' input! JC Julie C. Project Manager Computer Software Used the software for: Less than 6 months ### "VendorInsight feedback" March 13, 2020 3.0 Pros The product is fairly easy to use. The dashboard to see what is still pending. Cons Tasks and remediation, in stead of sending emails to the same person for every remediation, the ability to group remediation tasks into 1 email notification. Review Source Response from Mitratech March 16, 2020 Julie, Thank you for taking the time to post a review! We appreciate the feedback and are happy to hear you find the dashboards helpful and the system easy to use. We do understand your request to send multiple remediations into a single notification. Consolidating everything into one email would make this easier to manage if you have multiple remediations going to a single individual. I've escalated this request into our development review process for consideration. In the interim, I would like to meet with you to understand the reasons for the rest of your ratings. I'll be reaching out to you directly to perform a program review and assess how VendorInsight can improve from a 3-star to a 5-star rating from your perspective. We are always here to help and take pride in being a good resource for your vendor management process. Please feel free to reach out with any additional questions, comments or concerns. DP Dustin P. Used the software for: ### "Great people supporting a very robust platform. " September 30, 2016 4.0 After looking at a number of different products we decided to go with Vendor Insight. The vendor management software solution has been tremendously helpful in organizing our vendor documents and identifying risks. The people backing this software are a great resource as well. Highly recommended. Pros How it organizes and stores documents. The single most helpful feature is how it allows you to answer a few questions about each vendor and gives you the list of documents needed for each vendor. Cons They are always doing upgrades but two of the upgrades that I would still like to see would be bulk file uploading and allowing the vendor to upload their own documents. Review Source Response from Mitratech November 9, 2016 Dustin, we are elated to hear such great feedback from you! We are excited for the opportunity to serve Westlake Financial Services and build upon your input for new features. You may not be aware but we do have the ability for bulk uploading through your Program Administrator. We also have a Vendor Portal to allow vendors to upload their own documents. Please ask your Program Admin for more information. TH Tawna H. Risk Officer Banking Used the software for: 6-12 months ### "Great Vendor Management Software" October 14, 2016 4.0 Our bank has been using this software for approximately a year now and we are very pleased. The quality and ease of use of this software is awesome. We have had great customer service and they have help guide us along the way with getting our vendor management program up and running. Review Source Response from Mitratech October 17, 2016 Thanks for the review Tawna! We are happy to hear you have had such a good experience with our software and services so far, and we look forward to the ways we can help out moving forward! PR Patti R. VP / ISO Banking Used the software for: 1-2 years ### "VendorInsight is easy to implement and use. Thanks to the great customer service and support Teams!" December 12, 2017 5.0 Our Vendor Management process was completely manual. With VendorInsight, we were able to automate the work flow and centralize all vendor documents. Pros Easy to follow process flow within software. Great features such as alerts, compliance requirements, questionnaires, risk assessments, and vendor scorecards. Cons It takes some time to get used to the workflow, but once you have that down, it flows pretty easily. Review Source Response from Mitratech December 15, 2017 Patti, we loved reading your feedback! Customer service is the backbone of what we do and I'm glad you've experienced the fruit of that. We're excited to continue serving USAmeriBank in your vendor management goals. GW Gerald W. SVP Financial Services Used the software for: 1-2 years ### "Keeps track of all your vendors" March 8, 2019 5.0 Great product for the money. Pros Good organization and detail on user-friendly screens. Allows uploading and tracking of vendors through our vendor management process for onboarding, legal and security reviews. Cons Could stand to have better reporting and more flexibility with custom fields. Review Source Response from Mitratech March 19, 2019 Hi Gerald! Thank you for taking valuable time out of your day to give us a review. We are happy to hear that you find the software user-friendly and can easily integrate into your existing vendor management process. We take your comments on custom reporting very seriously and will communicate those requests to our development team. Please don't hesitate to reach out with any questions or comments. LG Luis G. AVP - Vendor Risk Management Used the software for: ### "Exceptional Customer Service" September 29, 2015 5.0 Vendor Insight has been a blessing. Not only does the Vendor Insight software allow my bank to store and management my vendor contracts but it allows us to conduct risk assessments and fulfill the many demands from our regulators. in addition to this, the service provided by the account managers at Vendor Insight is the best from any other vendor we have worked with. Our account representative (Amanda) is skilled, always available and the best attribute to our relationship with Vendor Insight. I would recommend Vendor Insight to anyone looking to streamline their contract risk management and those who need to meet their regulators demands. Review Source JR Jacqueline R. Assistant Controller Banking Used the software for: Less than 6 months ### "VendorInsight User" March 20, 2020 5.0 Excellent tool to keep track of Vendors. Pros Everything about the software is wonderful. Easy to use and navigate. Cons So far I haven't found anything wrong with the software. Review Source Response from Mitratech March 23, 2020 Hi, Jacqueline! Thank you for taking the time out of your day to write us a review. We enjoy hearing from satisfied customers like you and hope you continue to have a great experience with us. Please don't hesitate to reach out to your program administrator with any additional questions, comments or concerns. Thank you! JB John B. SVP Risk Used the software for: ### "Great Vendor Management Solution" October 30, 2015 5.0 VI provides a very easy to use interface for our vendor management needs. The staff is very helpful and knowledgeable. They also assist in providing sample policies and procedures. Due to the robust nature of the system it needs to be continually monitored for vendor updates. Emails are automatically generated which assist in that process as well. Vendor news alerts are also very helpful and timely. Review Source EJ Elduise J. General Counsel Banking Used the software for: Less than 6 months ### "Great Navigability!" September 30, 2016 5.0 The customer service is excellent - they are always willing to help. The website is very self explanatory and well thought out. It looks different from the typical software, so, it takes a minute to get used to. Pros The accessibility of customer service, and their willingness to train and always answer questions. Cons It takes a minute to get used to, but, it's not difficult. Review Source Response from Mitratech September 30, 2016 Elduise, thank you for the feedback! We are happy to hear you have found our customer service to be continuously excellent and that our software has been serving you well at Industrial Bank. WC William C. Information Technology Officer Used the software for: Less than 6 months ### "Easy to use." December 20, 2017 5.0 Pros I am able to add an unlimited number of vendors as needed. The customer support has been excellent. Review Source Response from Mitratech December 27, 2017 Thank you for the feedback William! We are appreciative when new clients take advantage of the full capabilities in VendorInsight® from day one. We look forward to providing you with continued support as your program continues to grow. Similar Products Featured