# VendorInsight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VendorInsight the right Risk Management solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/125618/VendorINSIGHT/reviews --- VendorInsight 4.5 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of VendorInsight Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews NA Nancy A Risk Management SpecialistFinancial Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Vendor Insight is a great tool to allow us to comply with regulations, reduce our risk to an acceptable level within our strategic plan as an organization, and effectively and efficiently report on our efforts.“ August 18, 2023 JF Jay F Sr. Consultant, TPGO Strategy and GovernanceFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Inability to access data maintained in the system. “ December 20, 2023 JF Jay F Sr. Consultant, TPGO Strategy and GovernanceFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Out of the shrink-wrap the application is very good“ December 20, 2023 ## Showing most helpful reviews Showing 1-25 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GS Garth S. Director of PRocurement Marketing and Advertising Used the software for: 2+ years ### " A great contract/risk managemetn tool" March 8, 2019 5.0 Last year we reduced our cost by over $1M becasue we are not on the leading edge of contract negotiations. We have found same licenses being used by multiple departments and have been able to consolidate them. We have found licenses we have been paying for and not using. We were able to cancel subscriptions without the auto renew occurring. Pros Within just a few short hours I was up and ready to run with the software. Mainly I use this software for contract and Risk Management. Within 2 days I was able to start loading contracts in to the system. There was some customization we made to the risk assessment piece and internal stake holders took some time to figure out how we were going to structure the risk questions. I love the automation and time this saves in renewing contracts. Cons I found the initial "training" weak. I receive help though as I need it whenever there is a module I am interested in. Review Source GK GARY K. SENIOR VICE PRESIDENT Banking Used the software for: 2+ years ### "Easy to use and lots of bells and whistles!" March 30, 2020 5.0 The customer support is great. We aren't in there as much as we should daily/weekly but can always get a hold of someone at anytime and they will re-train us no problem. Pros Met the needs of the organization for both functionality and compliance. We liked that it could grow with use such as using Pro if and when the time came. Cons We knew that setup was going to be a long haul. But like anything else once you do it you are glad you did. Alternatives considered [Ncontracts](https://www.capterra.com/p/233877/Ncontracts/) Reason for choosing VendorInsight It could grow with our company and do things other companies couldn't. Also I felt they weren't all about the sales but wanted to make sure that we were getting what we needed out of the product. Review Source Response from Mitratech March 31, 2020 Hi Gary! We truly value customers like you that give us positive feedback and appreciate you taking time out of your day to write us a review. We are pleased to hear that VendorInsight? meets your needs with functionality and compliance. Most importantly, we're grateful for customers like you who prioritize the setup process for better use of the system in the long run. We take pride in our service team and hope you continue to reach out whenever you have questions or need additional training. Please stay safe during this time and don't hesitate to reach out with any further questions, comments or concerns. Thank you! BD Beth D. SVP Dir. of Enterprise Risk Mgmt Banking Used the software for: 2+ years ### "VI Review" March 8, 2019 3.0 Experience has been good and has cut down on the number of hours spent on monitoring vendors. Pros The ability to have a centralized depository for vendor contracts and supporting documentation. The ability to customized risk assessments. Cons Lack of a daily audit log for changes or file maintenance made to documents or due dates that have been changed. Review Source Response from Mitratech June 20, 2019 Hi Beth! We thank you for taking time out of your day to give us a review. We appreciate your feedback and are happy to hear VendorInsight? was able to cut down on the number of hours spent on monitoring vendors. We are in the business of easing your regulatory needs and creating a software that allows you to quickly add and update vendor contracts and supporting documentation. If you're interested in having a daily audit log, we'd point you towards the contract history, which has notes on when a contract was created and updated by a user along with other useful information. We can have your program admin contact you to show you where the changes are cataloged as well as any custom reports that would help you identify those changes in a specific parameter. We are glad to hear your experience has been good and we hope you continue to reach out with any more questions, comments or concerns. NA Nancy A. Risk Management Specialist Financial Services Used the software for: 2+ years ### "Third Party Risk Management" August 18, 2023 5.0 Third Party Risk Management is critical in the Financial Services industry, as regulations continue to be created, expanded and enforced. Vendor Insight is a great tool to allow us to comply with regulations, reduce our risk to an acceptable level within our strategic plan as an organization, and effectively and efficiently report on our efforts. Pros Vendor Insight provides a streamlined approach for creating a risk profile for each vendor, identifying what vendor documentation should be collected and reviewed based on that risk profile, and ensuring those reviews are conducted thoroughly and on an annual cadence. Vendor Insight allows us to introduce consistency and quality into our Third Party Risk Managment process, and report on it efficiently. Cons Possibly some customization of reporting tools to meet the needs of the organization would be helpful. Those tools do exist, but we could explore them more to create the best benefit for us. Integration with AP tools to ensure we are properly including all vendor based on risk profile could be helpful as well. Also being able to generate alerts on contract expirations for those vendors in the meta data section (vendors whose risk profile does not require ongoing monitoring) could be useful as well. Review Source SK Sean K. Director, Vendor Management Banking Used the software for: 2+ years ### "VendorINSIGHT Review" September 23, 2019 5.0 VendorINSIGHT has helped organize and maintain our Vendor Management program with battle tested processes and customizations to help our program be successful. I would recommend them to anyone. Pros The VendorINSIGHT software provides a transparent process for risk rating vendors. The process demonstrates a logical workflow from start to finish. The system is easy to setup and robust enough to handle all the demands related to Vendor Management. Cons While it's easy to setup, you can't implement the solution without help from the support team. It is advisable to map out your process prior to creating (e.g. naming conventions, policy assignment, risk criteria, etc.) so that you don't have to make corrections as you move forward. The support team is instrumental in helping do this. Use them. Review Source Response from Mitratech October 1, 2019 Hello Sean, thank you for your response! We are happy to hear your setup went well and we were able to handle all your demands related to vendor management. We understand a successful vendor management program needs time and resources to be implemented properly. Our support team is instrumental in achieving your vendor management goals and we're glad you agree! Our support and expertise differentiates us from other solutions. We want to make it a priority that you continue to evolve and customize your program to meet your specific needs. Please don't hesitate to reach out to your program admin with anymore additional comments, questions or concerns. AH Ann H. SVP, Director of Enterprise Risk Management Used the software for: 2+ years ### "It has helped us enhance our process by providing consistency and strong control and monitoring " December 13, 2017 4.0 The tracking and monitoring of our vendor process has been greatly enhanced since we implemented VI. I also appreciate the emails we receive on upcoming regulatory changes. I think that our relationship with VI helps keeps us current and proactive in managing risk around the vendor process. Pros The tracking function has been a great help to our bank and is easy to use. I also like the risk assessment process and the consistency that it provides across the board. I like that it sends email reminders out to the vendor owners. Cons The parameters around how reminders are set. I wish there was more flexibility on who could receive critical reminders without them having to receive all reminders on a vendor. Review Source Response from Mitratech December 15, 2017 Thanks Ann, we appreciate your feedback! There are ways to configure alerts to be sent to specific users. Your Program Administrator should have already contacted you to help configure the alerts you are trying to generate. We're constantly looking to improve upon our system and will definitely place your suggestions about critical reminders to our strategic roadmap if needed. We look forward to continuing our work together on your vendor management program! CF Carrie F. Vendor Risk Analyst Financial Services Used the software for: 2+ years ### "User Friendly" March 19, 2019 4.0 Appreciate the excellent customer service and super user friendly software. Pros I like that it is very user friendly and customer service is amazing! Thanks! Cons The reporting feature is very clunky to use. Review Source Response from Mitratech June 20, 2019 Hi Carrie! Thank you for taking time out of your day to write us a review. We're happy to hear that you find our software user-friendly. We believe our customer service is what differentiates us from other solutions, and we're glad that you think our team is amazing as well. We understand how important it is to have a clean and easy-to-use software. We can have your program administrator reach out to you to better support your reporting feature use. Please don't hesitate to reach out to your program administrator with any additional comments, questions or concerns. VR Verified Reviewer Assistant Director of Internal Audit Consumer Goods Used the software for: 6-12 months ### "VI would be more useful if it could be used to facilitate due diligence vs just housing the docs." December 12, 2017 3.0 Pros That it can hold all contracts in one place and make them easily accessible. The reporting function are also very nice and user friendly. Cons As you go through due diligence sometimes the info people produce is not correct. There needs to be a mechanism for being able to work on some of the requirements through VI. The system currently assumes all documents are filled out correctly the 1st time. Review Source Response from Mitratech December 15, 2017 Thank you, we appreciate your feedback. There are ways to validate documents are filled out correctly within the system today however, these features may not be utilized and/or enabled within your system. Additionally, VI 8.0 will be released in early 2018 and will include several updates to make the interface more user-friendly, and many of your concerns may be addressed in that update. Regarding your concerns with the software, we'd love to schedule a time to go over them together and walk through how we can better serve your needs. We're always looking to improve so please continue to express your feedback with us! VR Verified Reviewer Head ff Vendor Management Banking Used the software for: 6-12 months ### "New user" March 8, 2019 5.0 We are just now implementing it and the team has been fantastic to work with. We are also pushing the envelope quite a bit- - no major issues. Pros Working with the folks has ben awesome. The collaboration aspect of the platform is great. Cons "done deal" focused, at first blush. This has been overcome with the teams openness to listen and understand that some things need to be added due to the expansion of risk management from a contract focus into a holistic Sourcing/Vendor/Contract/Risk focus. Review Source Response from Mitratech April 24, 2019 Hi there! Thank you for taking time out of your day to write us a review. We have an amazing team at VendorInsight? and are glad you think so as well. We pride ourselves on the ability to tailor our software to your vendor management process. We appreciate your feedback and are glad that we could expand our functionality to meet your needs. We would be interested to hear more feedback and hope you continue to reach out with any additional questions, comments or concerns in the future. Kyle J. Workflow Documentation & Vendor Oversight Manager Financial Services Used the software for: 1-2 years ### "Great System!" December 18, 2017 5.0 Pros The biggest pro is that you can reach out to the staff at VI anytime with questions you may have. They will walk you through every aspect of the software. Cons We have yet to encounter an issue with the system. No problems as of yet. The system can take a minute to get used too. Review Source Response from Mitratech December 27, 2017 Thank you, Kyle! We appreciate the feedback and look forward to more on site working sessions with FIFS in the future. I hope to see you at our 2018 User Group Conference again in May! - Dalton SM Stephanie M. Compliance Head Banking Used the software for: 1-2 years ### "Compliance Head" March 15, 2019 5.0 Overall the benefits for use of the system have been a tremendous improvement from what we had. We now have a centralized place for contracts and we have assistance with the oversight when things change with our vendors. Great tool. Pros Ease of understanding the content and frequency in risk ratings Cons Not the easiest to maneuver. The system itself was not self-explanatory. It require a tutorial from the IT Director. Review Source Response from Mitratech June 20, 2019 Hi Stephanie! Thank you for taking time out of your day to write us a review. We are pleased to hear that VendorInsight? has been a great tool for your organization. We understand our software entails a lot and there might be a bit of a learning curve. However, our service team is happy to help train you on anything you might need additional help with. Please don't hesitate to reach out to your program administrator with any additional comments, questions or concerns. TJ Tony J. AVP, Risk Management Financial Services Used the software for: Less than 6 months ### "VI Review" April 6, 2020 5.0 The overall engagement and responsiveness of the VendorInsight team have been one of the best I've experienced with a software provider. \[SENSITIVE CONTENT HIDDEN\], our Program Consultant, responds to all inquires quickly and ensures that if she doesn't know the answer to a question, she refers us to the person who does. Pros The visual dash boards, ease of use and flexibility of the software are great. Having the ability to edit or add questions and adjust scoring to fit the needs and requirements of my organization are key attributes. Cons Nothing I can respond with at this time. However, we have only been using the software for less than 6 months. Review Source Response from Mitratech April 15, 2020 Hi Tony, thank you for taking the time out of your day to give us a positive review! We appreciate hearing from customers like you that realize the true value and configurability of our system. We take pride in our customer service and will pass on your generous comments to your program administrator. We are happy to be working with your organization and hope you will continue to share your feedback as you become a veteran user. Please don't hesitate to reach out with any additional questions, comments or concerns. Thank you! BB Brian B. Operations Manager Used the software for: 1-2 years ### "It is tough to navigate. Should be a better way to streamline attributes" December 12, 2017 3.0 Pros It puts all vendors in 1 convenient place. That helps because it saves me time and time is money!!!! Cons See top review. I like the software overall but it could be a little more user friendly when it comes to navigating the site Review Source Response from Mitratech December 15, 2017 Brian, thanks for taking the time to post your review of the software! We're excited to release VI 8.0 in early 2018, which includes a redesigned interface to enhance overall user-friendliness, as well as other improvements. Your Program Administrator should have already reached out to show you these new features as well as offer times to view the updated system with our Director of Sales. We are always looking for ways to better serve our customers and the best way we can do that is by listening to your feedback and requests, and we hope that you'll continue to provide feedback as our partnership continues! GO Gbenga O. Information Security Assurance Engineer Banking Used the software for: Less than 6 months ### "Integrated Vendor Management" March 19, 2019 5.0 One repository of up to date information on vendors and resources for performing my role. Pros Ease of coordination of various activities required in the Vendor Management process. Cons I have not observed any issues yet. All round great work! Review Source Response from Mitratech June 20, 2019 Hi Gbenga, thank you for your positive review! We are happy to hear that you have not experienced any issues and have been able to work uninterrupted. We understand vendor management can be stressful. That's why we take pride in easing your vendor management process by coordinating your required activities on an easy to use interface. Please don't hesitate to reach out with any questions, comments or concerns. AT Alesia T. Used the software for: ### "Kirsten Monson and Jay Fitzhugh have been amazing assisting in our implementation of VI" September 30, 2016 5.0 Kirsten and Jay have been so completely wonderful to work with during our VendorINSIGHT Implementation. They have given excellent customer service in every way possible during this project. Thank you for all of your expertise and helpful support. What a great experience. Review Source Response from Mitratech October 3, 2016 Alesia, it's great reading such good feedback from you! We're glad you've enjoyed working with Kirsten and Jay--we agree, they're some of the best! We look forward to continuing our work with you at Alaska USA Federal Credit Union! KW Keenan W. Used the software for: ### "Vendor Contract Management made easy" September 30, 2016 4.0 Customer service off the charts and the system follows the rules and requirements for Vendor Contract Management ensuring that your company stays in compliance. Review Source Response from Mitratech September 30, 2016 Keenan, thank you for the feedback! We're proud to offer our customers excellent service and expert solutions. JF Jay F. Sr. Consultant, TPGO Strategy and Governance Financial Services Used the software for: 2+ years ### "A good review from a long-term client" December 20, 2023 4.0 Out of the shrink-wrap the application is very good Pros Client Support and Vendor Evaluation Services. Cons Lack of constant improvement for simple things, selecting from lists using an alpha letter as an example. Inability to access data maintained in the system. Ability to define high order filtering, with multiple selections Reason for choosing VendorInsight No idea as I was not an employee of the company Review Source vH valerie H. Manager Vendor Risk Financial Services Used the software for: 2+ years ### "Great Risk Management tool" October 1, 2019 5.0 We are pushing to automate and VendorInsight is working with us shoulder to shoulder as a partner to help get this done. They are great at listening to your needs and creating a resolution. They are customer driven and strive to accommodate the customer. Their yearly user group creates the foundation for their system updates. Pros • ease of use • big bang for the buck • great customer service • easy to customize Cons This system gives me exactly what I need. I have no cons to report Review Source DC Dan C. Head ff Vendor Management Banking Used the software for: 1-2 years ### "VendorINSIGHT review" September 26, 2019 4.0 We are getting ready for the OCC, I'll tell you in November. The support team is the best thing that VI has to offer. We wouldn't be here without her. Pros Collaborations are useful, as are the workflow tools Cons The software assumes that there is a team using it, pulling levers and making sure that workflows are kicked off and monitored. Also- we are vendor, not contract focused, I wish that it wasn't as focused on the contract and more focused on the relationship between Valley and the Vendor Reason for choosing VendorInsight VI came to us through a merger (USAB) Review Source Response from Mitratech October 1, 2019 Hello Dan! Thank you for taking time out of your day to write us a review. We are happy to hear the collaborations and workflow tool are helpful for you. We understand the traditional approach to Vendor Management is vendor focused rather than contract focused. VendorInsight? allows you to have the best of both worlds. Working in a contract-based system allows you to drill down to the risk for specific products or services by using multiple records for each vendor, or allows you the flexibility to complete assessments for one vendor record if you choose. You can contact your Administrator to work on record consolidation in your system that will give you a more vendor-based approach. We wish you luck in your upcoming OCC audit and hope we can assist in any way possible. Please come back and let us know how the process went along with any additional comments, questions or concerns. GS Garth S. Director of PRocurement Marketing and Advertising Used the software for: 2+ years ### " A great contract/risk management tool" October 1, 2019 5.0 The 1st year of implementing in 2016 I calculated $38,212 in savings. In 2017 $872,899 in savings. In 2018 $1.2M in savings and this year in 2019 forecast is 1.4M in savings. Savings is derived from opportunities to cancel agreements before they auto renew and calcualted savings from being able to negotiate these agreements before they renew/expire. Pros Because this software is configured so well, I was up and running within a few weeks of purchase Cons I find it to be a little more money than similar systems Reason for choosing VendorInsight I have previous experience working in the system Review Source Response from Mitratech October 9, 2019 Hello, Garth. We appreciate you taking time out of your day to leave us a review. We are happy to hear that you're satisfied with the implementation process, and even more pleased to see VendorInsight? has saved your organization $1.2M just last year! Many people are unaware that they're paying for services that they don't utilize because of contracts that renew automatically. As you already mentioned, this feature alone can save you as at least thousands of dollars in costs, but also time and resources to identify those contracts as they're renewing and expiring. We hope you continue to see the value in VendorInsight? and reach out with any more additional questions, comments or concerns. LB Lance B. Vendor Risk Manager Banking Used the software for: 2+ years ### "Vendor Insight Review" March 6, 2020 4.0 The customer service is exceptional. I enjoy everyone I work with. The tool meets our needs and helps use do our job the only issue is I think the underlying technology and the tool itself may need an update to modernize it. Pros I think what I like most is the ease of use. Because of a position change I have become a VI admin and greatly increased my use. I have had no issues quickly understanding and picking up how to use the tool. Cons Limited flexibility. Due to some organizational changes with in the company we need to track affiliate services and need some flexibility in the tool to accommodate these changes and we are having to use a lot of workarounds. Reason for choosing VendorInsight Not sure why my company choose this tool. It was in place prior to me. Review Source Response from Mitratech March 16, 2020 Hi, Lance! We truly value customers like you that give us a detailed and honest review of our system. We are happy to hear you find the system intuitive and easy to pick up on because of a position change. We do recognize and understand with your unique deployment there have been unusual challenges. Please don't hesitate to continue to reach out with any additional, questions, comments or concerns. Thank you! PB Patrick B. SVP, Information Technology Banking Used the software for: 2+ years ### "Have used Vendor Insight at Multiple Banks" December 20, 2023 5.0 Pros I have used Vendor Insight at multiple banks, the customer support is always outstanding, and a big reason why we use the product, it's outstanding Cons I don't have any issues with Vendor Insight. Review Source CR Craig R. Vendor Manager Banking Used the software for: 2+ years ### "VendorInsight Review" October 5, 2021 4.0 Pros Customization. Each financial institution may have a different risk model and risk appetite but this software lets you customize to your needs and wants. Cons Nothing on the software itself, since the acquisition to larger corporation little bit of the smaller company feel has gone away, Reason for choosing VendorInsight Ease of use and Vendor Risk Assessment configuration Review Source AS Ana S. Vendor Management Analyst Financial Services Used the software for: 2+ years ### "Vendor Insight's opinion" March 6, 2020 5.0 I like the system it is very easy to use and very good support staff attention Pros As of today meet my needs, easy to use, easy to navigate, Cons maybe adding some features will be perfect Reason for choosing VendorInsight I don't know why this system was chosen but I think it was a good choice, as of today it meets what we need. Review Source Response from Mitratech March 10, 2020 Hello, Ana! Thank you for your positive review. We are pleased to hear VendorInsight? meets your needs with easy functionality. If you haven't already, please let your program administrator know of any updates you would like to see in our system. The feedback we get from our clients and from our Annual User Group Conference is taken very seriously by our development team and implemented in regular software release updates. We guarantee 100% regulatory compliance but also want to ensure we meet any process needs from your organization. Please reach out for any additional questions, comments or concerns. Thank you! AL Allison L. Vendor Mgmt & Business Continuity Technical Support Financial Services Used the software for: 1-2 years ### "VendorInsight Review" March 6, 2020 3.0 It has helped bring light to many third parties that our company has been using. The customer support team is always very friendly and knowledgeable. They are always happy to take down our feedback. It is a great product overall for storing and keeping track of our third parties. Pros I like the customer service support. They are very responsive and helpful . The product itself is easy to navigate and use. It is a good product to store our third party management files in. The deleted archive system is useful. Cons The functionality and capabilities could be expanded upon greatly. It is not customizable friendly. We are not able to customize very much off of the product to align with our program. Review Source Response from Mitratech March 23, 2020 Hi Allison, thank you for taking time out of your day to write us a review! We are pleased to hear you find our customer support team helpful and can easily navigate throughout the VendorInsight? system. We are aware of your concerns and have escalated them to our development team. VendorInsight? comes with a defined compliance framework that can be easily configured to your program. Unfortunately, some specific and unique programs may require additional development efforts. We hope you understand and continue to reach out with any additional questions, comments or concerns. Thank you! Similar Products Featured