# Freshdesk Pricing 2026 | Capterra > Learn more about Freshdesk pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/124981/Freshdesk/pricing --- # Pricing for Freshdesk [4.5 (3448)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Write a Review! ## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) has **3** pricing plans - Yes, has free trial - Yes, has free version **Credit Card Required:** No ### Freshdesk Growth $19 **Pricing Model:** Per User **Payment Frequency:** Per Month Freshdesk Growth plan includes: - Help Desk and Ticketing - OOB analytics and standard reports - Self-service knowledge base - Security, routing, SLA ### Freshdesk Pro $55 **Pricing Model:** Per User **Payment Frequency:** Per Month Freshdesk Pro plan includes: - Collaborators Multilingual help desk - Freddy AI - Custom real-time dashboard - Agent availability dashboard - Multilingual translations - Full portal customization - Business hours - Multiple SLA policies ### Freshdesk Enterprise $89 **Pricing Model:** Per User **Payment Frequency:** Per Month Freshdesk Enterprise plan includes: - Multilingual Help Desk - Skill-based ticket assignment - Agent shifts and out of office scheduler - JWT authentication - Audit logs ## Popular alternatives to [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Looking to learn more about Help Desk software similar to Freshdesk? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18786)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by Zendesk [4.4 (4081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1725)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) by Zoho [4.5 (2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/169505/Zoho-Desk/) [View all alternatives](https://www.capterra.com/p/124981/Freshdesk/alternatives/) ## What do others say about [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) pricing? Value For Money[4.4(3448)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Pros Cons [Read All 3448 Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) Read Full Reviews Below Blake A. IT Technician Retail, 201-500 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra May 27, 2026 "Best helpdesk tool we've used. Nearly flawless" **Overall:** Freshdesk has genuinely made managing customer support less stressful. Everything is where you expect it to be and the platform rarely gets in your way. We've tried a couple of other helpdesk tools before landing here and nothing else came close to this balance of features and usability for the price. Aside from that one notification quirk on mobile, it's hard to find much to complain about. **Pros:** The ticketing system is intuitive enough that new agents can get up to speed without much training, and the automation rules save a ton of time on repetitive tasks. Being able to manage email, chat, and phone support all from one dashboard is a huge deal. The canned responses and ticket merging features alone have made our team noticeably more efficient. **Cons:** The Android app notification handling is honestly the only thing that's driven me crazy. If you have a busy queue, you end up with a pile of individual notifications that each need to be cleared manually, so it can look like tickets from hours ago are just now coming in. It's a minor UX gripe in the grand scheme of things, but when you're juggling a lot of tickets it gets old fast. Hopefully that's something they address in a future update because the rest of the app experience is solid. Marjana C. Sr. Manager, Technology Support Computer Software, 501-1,000 employees Used the software for: 2+ years ** Overall Rating 3.0 ** Ease of Use 3.0 Customer Service 2.0 Features 3.0 Value for Money 3.0 Likelihood to Recommend 40% 4/10 Reviewer Source Source: Capterra May 15, 2026 "Good Agent Experience, But Broken Integrations and Frustrating Support" **Overall:** Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) **Pros:** Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. **Cons:** Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. [Read All 3448 Reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)