# GainSeeker Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GainSeeker Suite the right OEE solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124792/GainSeeker-Suite/reviews --- GainSeeker Suite 4.6 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GainSeeker Suite Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews BH Brandon H Digital Manufacturing Technical LeadDefense & Space, 10,001+ employeesUsed the software for: More than 2 years. “The integrated Python functionality has come in very handy throughout the years to customize the software to what we need it to do.“ February 17, 2021 TW Trues W Continuous Improvement ManagerFood Production, 201 - 500 employeesUsed the software for: More than 2 years. “They truly partner with us when implementing something new to ensure seamless implementation, training, and deployment.“ March 2, 2021 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gary R. Systems Administrator Food Production Used the software for: 2+ years ### "Overall happy with Gainseek as it allows our plant to run efficiently" August 14, 2018 4.0 Overall we are happy with GainSeeker. It allows us to keep a database of all of our standard checks, set the limits of those checks, either positive or negative, and react quickly using our dashboards to problems in realtime. The ability to tap into the backend DB and display stats to the works is a huge help as well. Looking forward to the new features in new releases. Pros The software itself is pretty easy to use once setup. It guides you through checks against standards on our manufacturing lines. Users are easily able to do their standard checks with limited interaction from managers. We run an RDP session on a thin client which cuts down the price for machines on the floor, and overall hardware. We use the backend database to show stats to the plant workers to help them be more efficient and more informed of what they are doing line to line and product to product. Cons Setup can be a little confusing and not all options are available right out of the box. Once we dialed in it was good. Tracking down an issue with a standard check can be a little cumbersome if you don't know what your looking for. Normally rely on tech support for these issues. Review Source Response from Hertzler Systems August 16, 2018 Thank you for the review and using GainSeeker. We greatly appreciate user feedback and the window you provided into how your facility is using the software. As you noted, we have exciting new features slated for future releases in the near future. TW Trues W. Continuous Improvement Manager Food Production Used the software for: 2+ years ### "Customizable SPC Powerhouse that drives tactical and strategic improvement" March 2, 2021 5.0 Our experience has been a real partnership. We have worked together on multiple implementation projects across multiple facilities and they have a great grasp of what we do and how we work. They truly partner with us when implementing something new to ensure seamless implementation, training, and deployment. The speed at which we have launched new projects has been a huge asset and is in no small part to their philosophy of partnership. Pros GS is completely customizable. It's only limits are what you and your teams limitations on creativity are. It has an easy to use spc suite of tools including OEE, control charts, process capability ratios and indexes, and many others that can be shown for easy interpretation. We use it for all quality metrics, labor assignments, downtime, process improvement logs, and leader standard work. It's versatility, ease of use to drill down, and customizable dashboards are what really set it apart Cons Nothing I like least. Looking for the Hertzler team to develop some more data entry tools such as drag and drop. They've been very responsive to requests for improvements/ enhancements for future versions. Alternatives considered [Aptean Process Manufacturing ERP Ross Edition](https://www.capterra.com/p/114499/Aptean-Ross-ERP/) Reason for choosing GainSeeker Suite Its ability to customize, drill down and show visual representations of data to multiple audiences and drive action. Review Source Response from Hertzler Systems March 4, 2021 Thank you Trues for taking the time to review GainSeeker. We work everyday to maintain the high marks you gave us and look forward to working with your company on future projects. MM Molly M. Quality Manager Plastics Used the software for: Less than 6 months ### "Super glitchy" January 13, 2017 3.0 We have had several error messages that popped up shortly after implementation, which frustrated several employees. The dashboard data only takes screengrabs, which makes it difficult to send to the team when we have more information than is on the first part of the box Pros Very easy to use on front line Cons Glitchy Review Source Response from Hertzler Systems January 16, 2017 We appreciate your feedback on the error messages. We'll be in touch to learn more. KD KIMBERLY D. Quality Manager Machinery Used the software for: Less than 6 months ### "Tsubaki CCCD Review" March 31, 2025 5.0 Our overall experience with the GainSeeker suite is wonderful. Implementation was easy. Pros The ability to see "real time data" on all production lines. The manuals provided are wonderfully designed to where one could learn just by following the manual instruction. The ability to easily assess process capability. The user friendliness of the software for plant for operators. Cons The requirement to learn python language. Review Source Response from Hertzler Systems April 1, 2025 We appreciate you choosing GainSeeker and are thrilled to hear about the success our partnership has helped create for your facility. We look forward to expanding into other areas in the future. JB Jeff B. Quality Assurance Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "GainSeeker for Warranty Data Analysis" June 22, 2022 5.0 I have stayed with GainSeeker for 20+ years. The software provides exactly what I need and the Hertzler Support Team finds solutions as those needs evolve or if a problem should develop. Pros GainSeeker has provided our company with the capability to quickly summarize and report details from warranty analysis. Implementation was easy with the Hertzler Systems Support Team using our ideas to give reporting results desired, as well as automating data uploads and customizing to populate existing Excel reports. The Pareto report functions intuitively and as a Quality Professional would expect. Cons As I create Pareto charts, I like to keep data bar colors consistent with the data category. While colors can be changed quite easily with just a few clicks, it does amount to additional time when running large numbers of reports. Reason for choosing GainSeeker Suite Pareto reporting was the clincher. Ease of use and intuitive functionality were also factors. Review Source Response from Hertzler Systems June 24, 2022 Jeff, thank you for the review and being a GainSeeker partner for many years. A support team member will be contacting you regarding your comment about pareto bar colors. We appreciate feedback from clients seeking to improve the product. DJ Dustin J. Quality Engineer Defense & Space Used the software for: 2+ years ### "Great bang for your buck and awesome customer service" January 13, 2017 4.0 My company has had this software in operation for a little over 2 years now and we have expanded its use well beyond our original scope. We have scripts setup to capture PLC data for our various machines and record the defects and good parts being produced as well as an hourly sampling of the machines dimensional measurements. Recently we expanded the use of GS into our chemical lab where our engineers and lab techs are recording their various findings for materials. This allows the engineers for the production lines to have immediate access as well as graph changes over time. Another expansion beyond standard SPC has been our test lab recording first articles and lot acceptance testing. This has given us the ability to do easy and direct comparisons between production lots and compare material being used to determine variances. Our defect monitoring setup has allowed us to quickly see where problems are as well as cost analysis to put that "price of quality" on those defects. Some of our equipment is currently in the process of several upgrades that are partly due to the engineering groups using this data to justify the capital expense. The Python scripting has been great for collecting as well as organizing data. One noticeable area is aerospace requirement AS9102 first article paperwork. Pros Customizable to a wide range of applications Cons Does not work with USB devices well. To the point of using them becomes more of a chore than useful. Example, we have a 4inch digital indicator that uses a USB output cable in order to transmit data rather than a serial RS232 port which is what we use for our resistance meters etc.. Because the software is COM based rather than looking for the plugins and drivers based on the name of the device, every time the computer is rebooted it is a toss of the dice as to whether or not Windows will assign it the same COM port number. There is software out there that can assist with this but in todays environment more and more devices talk using USB 2.0 & 3.0 rather than RS232. That being said most of our devices have both options or use a cable along the lines of a Mitutoyo 10 pin. Review Source Response from Hertzler Systems January 16, 2017 Thanks for insight around the importance of developing your internal capacity to expand deployment. GainSeeker is a powerful platform, and you've put your finger on the key: extending functionality through Python. We also appreciate your reflections on USB devices. Congrats on a great deployment. DS Deedra S. Senior Quality Systems Leader Packaging and Containers Used the software for: Less than 6 months ### "Charting Wizards Sold me." June 6, 2022 5.0 The software is great! The team at Hertlzer is top notch as well. They are very helpful when you have questions or want something to work slighly different. They go out of their way to come up with solutions that will work for you. Pros The charting wizards do the heavy lifting for you. With a click of your mouse the system looks at your data for process variation and instantly tells points you in the direction of problems in the process, where improvements can be made. Cons There isn't anything I don't like. We did a lot of customization in our inspections, which is something that "we" need to get more familar with so we can better support ourselves internally, but they have been great is supporting any fuctionality needs to date. Reason for choosing GainSeeker Suite The system architecture fit out companies perferred model and the charting wizard features supior to other products considered. Review Source Response from Hertzler Systems June 13, 2022 Thank you Deedra, this project took a bit to come together. We are thrilled it is working so well for you. We look forward to partnering to roll out to more of facilities. VR Verified Reviewer Vice President Of Engineering Food Production Used the software for: 2+ years ### "GainSeeker " August 14, 2018 5.0 We use the system for not only what is was developed by it designers to do, but many other areas. We use it to be a tool for data collection info from may areas of our process. It pulls them all together and analyses the data and gives us a statistical representation of all that is happening. Pros We were looking at multiple companies for our new program. GainSeeker gave us the most options and allowed us to customize the system to our needs. The other systems wanted us to fit our needs into their predetermined mold. Cons At times it was difficult to get across to our service rep what we were looking to do (when it came to customization) but in the end when we detailed it out (defined what we really wanted and needed) they were able to give us exactly what we wanted. Review Source Response from Hertzler Systems August 16, 2018 Thank you for your review and feedback on the integration process. We love the challenges customers present us with and teaming with them to come up with solutions that meet their needs. Jay M. Quality Manager Used the software for: Less than 6 months ### "Our experience has been very positive. The support from Hertzler has been outstanding." July 18, 2018 5.0 Pros While there is a lot to like about this software, the ease of use is at the top of our list. It is easy to set up to fit our processes and work flow. The operators find it easy to learn and use. The ease of customization of the interface has been an important part of getting the software implemented and getting the operators comfortable using it. Also, being able to quickly put together desktops & dashboards for the supervisors, managers and technical staff allows us to keep others involved easily. Cons Some of the desired customization requires some Python coding. This is not a major issue, however, since there is plenty of support from Hertzler and useful information on the web. Review Source Response from Hertzler Systems July 19, 2018 Thank your for the review. You and your team have done a great job ramping up your implementation and leveraging the capabilities of Gainseeker We look forward to working with your team at the next location. VR Verified Reviewer Manufacturing Engineer Biotechnology Used the software for: 6-12 months ### "Great software at an affordable price" February 15, 2021 5.0 Pros \- Simple UI - Economical cost - Bug free operation - Great customer support Cons \- User scalability (many changes require GainSeeker assistance or programming in Python) Review Source Response from Hertzler Systems February 18, 2021 Thank you for taking the time to review GainSeeker. Hertzler Systems works hard to help your company achieve its goals. We have been partnering with manufacturers for nearly 40 years to help improve their products and make data accessible. PB Phillip B. Process Engineer Chemicals Used the software for: 6-12 months ### "Great product for SPC tracking" November 7, 2016 5.0 The ability to drill into process data to find the sources of variation is great. Very knowledgeable technicians and training staff for industrial roll-outs. Pros Analysis suite Cons Python scripting required a learning curve Review Source Response from Hertzler Systems November 7, 2016 Thanks for sharing your insights, especially your comments about the design process. We also appreciate your comments about Python scripting. We are in the early stages of building an open-source script library so that users can learn from each other. It enables users to stand on the shoulders of those who have gone before. JP Jose P. Improvement coordinator Food Production Used the software for: Less than 6 months ### "Best program to use " January 24, 2017 5.0 When I started to used the program, never thought that will easy to use, is very easy because all system is friendship. The system have many applications where can do many analysis, that part is the most important because support my company. The support is the best team they are one of them support team, always we keep in touch about new version, make changes on the system, etc. for me GS is the best program for analysis, I wanna work for you. Pros The automatization Cons The analysis via graphics Review Source Response from Hertzler Systems January 26, 2017 Thanks for sharing your thoughts and experience. RH Robert H. Quality Manager Used the software for: ### "We have been using this software at all our facilities for many years and it works well for us." April 27, 2016 5.0 The software is user friendly and intuitive. As a Quality Manager, it's a very useful tool to me and I use it every day. As far as customer service, there is no other company I deal with that provides better customer service than Hertzler Systems. They have a great product and back it up with great service! Review Source Response from Hertzler Systems May 2, 2016 Thanks for sharing your experiences. We work hard to provide top-notch customer service, and we're gratified to hear confirmation that we're on the right track. MJ Michael J. Information Systems Manager Used the software for: ### "Superb product for SPC measuring to ensure top quality" January 29, 2016 4.0 GainSeeker has been used by our company for a number of years. It allows for tracking of various parts we manufacturing needing to stay within controlled tolerances. Our operators have found it to be very easy to use and allows for little training on their part. Review Source Response from Hertzler Systems January 30, 2016 Thanks for your comments, especially about operator ease of use. If it isn't easy for the operators, all the other great capabilities don't matter much. GC Gary C. Used the software for: ### "Great program to drive quality down to the shop floor!" November 7, 2016 5.0 The real time failure capability of GainSeeker gets the operators involved in quickly identifying and resolving costly quality problems. The program identifies out of control situations and notifies supervision and technical support, allowing for quick resolution. Review Source Response from Hertzler Systems November 7, 2016 Thanks for your comments. CA Cody A. Engineering Technician Automotive Used the software for: 2+ years ### "Gainseeker" April 25, 2019 5.0 I have nothing but good things to say about Gainseeker. It makes data collection extremely easy to get to in a short amount of time. Pros The Gainseeker software that we use every day is completely custom to our business model. The team at Hertzler built our program from the ground up and gave us everything we needed to get started. I have a team of 40+ operators that have no problem using this system on a daily basis. The technical services group at Hertzler are second to none on fixing any issue that may come up. The operators there take their time to show the primary user all the ends and outs of creating new part numbers or programming in new settings. I have been impressed with everything they have done for me and my company. Cons There is a learning curve to the software that can be a struggle to learn from a primary user point of view but the team at Hertzler will help any way they can to ensure their product is up to the customer standard. As stated before the team likes to teach the customer how to get the most out of the program. Review Source Response from Hertzler Systems April 29, 2019 Thank you Cody, for your review and continued use of GainSeeker. AE Andrew E. Senior Quality Manager Used the software for: ### "Best SPC Software in World" March 16, 2016 5.0 Yes, I know the title sounds a bit hyped. But the GainSeeker Suite from Hertzler System is really the best SPC software package that I have seen. I have worked with many packages over the years and GainSeeker Suite is hands down the easiest to use for our operators. I have never found a situation where I could not get GainSeeker to do what I wanted in terms of automated data collection, different chart styles, and even different reports. Their data entry interface is 2nd to none and provides for the most customization of any package I have seen. We have been able to customize our data entry to how our facilities operate and it works seamlessly with all of our automated tools. The canned reports and customizable reports provide all the information we need. There is also a handy feature to dump data directly into Minitab for those deep dive analyses that we do from time to time. I just converted 6 of our newly purchased facilities from 2 other SPC software packages to GainSeeker Suite and it really highlighted how poorly the other software packages operated and what they provided. The facilities quickly saw how much more powerful GainSeeker Suite is and that it is truly head and shoulders above the rest. Their customer service is as good as the software. The Technical Support team is always very helpful with little tricks and tips for me when I am unsure of how to do something. I have been using their software for over 20 and started with it back when it was DOS based. It just continues to get better year after year. I have also utilized their on-site support and their training services and they are extremely beneficial. I highly recommend them if you are just getting started into computer based SPC or converting from another SPC program. They can get you up and running quickly and efficiently. I definitely recommend Hertzler Systems and their GainSeeker Suite SPC software. If you are still unsure, put them to the test versus other packages and you'll quickly see how much better GainSeeker Suite really is. I attend several Quality Expo's and Conferences each year and take the time to look at the various SPC software packages being offered and I have never found anything that comes close to the power of GainSeeker. Review Source Response from Hertzler Systems March 16, 2016 Thanks so much for your kind comments. We're gratified for your long term engagement with our product and our team. We're excited about your recent expansion, and pleased that your team appreciates the new capabilities. BH Brandon H. Digital Manufacturing Technical Lead Defense & Space Used the software for: 2+ years ### "Taking SPC to the next level" February 17, 2021 5.0 Originally, we brought in Gainseeker to deal with some complex machine and measurement system feedback loops. Since then, we have expanded our usage of the software well past that so that it touches nearly every part of our business and the database serves as our main source of shop floor quality data. Pros I appreciate the ability to customize this software to whatever we need it to do. The integrated Python functionality has come in very handy throughout the years to customize the software to what we need it to do. Cons At the moment, the offerings around advanced visualizations are not present, but I've been told that it may be coming in the near future. Review Source Response from Hertzler Systems February 19, 2021 Thank you Brandon for your review. We value our partnership and the ways your company and processes push us as well. We look forward to working with you and your team on future projects. RH Rodney H. QA Manager Consumer Goods Used the software for: 2+ years ### "Gainseeker User" January 16, 2017 4.0 I use Gainseeker every day. The programming language is clumsy, but it improved when Python was introduced to the system. The inability to change the visuals on the charting options, causes it to appear dated and clumsy. In an era of mobile phones, web graphics, etc., a clunky graphing output loses many superficial audience members (managers). You need in-house specialists to get traction with the system, which means additional resources. Once that happens, rapid deployment is possible and is only limited by your imagination and resources. Pros It has given us a platform to establish a common approach to developing & implementing QA systems that is flexible and accessible, unlike our ERP system which was our prior method. Cons Limitations on how to output chart info. (Can't get summaries of DPU charts, only raw data, Limited tools to understand causes of trends in DPU Yield charts, can't select an option to show data on pareto defect charts as a default setting) Review Source GS Gary S. IT Technician Quality Sys Analysis and Report Food & Beverages Used the software for: 2+ years ### "SPC and DMS at it best" July 15, 2016 5.0 This is a great SPC and DMS system and can be adopted to just about anything. We are using this system at 14 plant and working on 1 overseas now. I took some time to learn the template language since it can be use on may different platform and languages. Also great for import other application as well to do SPC reporting and analytic . I highly recommend this software to anyone. Pros It can be use on just about any different request that I have receive from may different user. So far we have not come across any problem where we could not meet the user request. Also we been able to import data from Excel and MS Access to do statistic on and this also been great as well. Cons Like all software it take some time to understand from a developer point of view but it is very user friendly as long as the developer keep the user in mind when doing the template. The biggest issue I had to learn was when to use signal and double quote in the template. Review Source Response from Hertzler Systems July 19, 2016 We appreciate the A+ rating on our support, and the breadth and depth of use of GainSeeker Suite at Dart Container. KG Kevin G. Director of Quality Packaging and Containers Used the software for: 2+ years ### "Gain Seeker Review" March 2, 2021 4.0 Very positive. Great customer service and on line assistance. Pros We have been able to use the data generated by the softare as trigger points to identify special causes of variation within our process. This helps us to correct problems at a much faster pace. The company has experienced significant cost savings by deploying the software. Cons There is a significant amount of work involved in setting up the standards in Gain Seeker. Reason for choosing GainSeeker Suite Software was in place when I started at the company. Review Source Response from Hertzler Systems March 4, 2021 Kevin, thank you for reviewing GainSeeker. We value your partnership and look forward to working with you in the future. IV Irais V. Quality Systems Engineer Food & Beverages Used the software for: 2+ years ### "Incredible Software, Staff and Support" June 14, 2019 5.0 The software has unique features that are able to capture the specific data we need for our customers. The incredible staff is extremely helpful and available when we need them. Pros The ongoing support from the staff. We receive undivided attention, we are able to get clear communication on how to solve an issue and willingness to assist. Cons This is not applicable to us. We enjoyed everything about this company. The product and the service. Review Source Response from Hertzler Systems June 17, 2019 Thank you so much for your review. It has been great working with you and your company. Companies with a quality culture make great partners and do a great job of leveraging what GainSeeker can do. LN Larry N. Sr. Manager Quality Consumer Goods Used the software for: 2+ years ### "Gainseeker Suite 8.5" July 13, 2016 5.0 Started using Hertzler Quality software in 1990 (beginning with QA/S) and have since expanded Gainseeker to multiple manufacturing Plants and new processes over the past 25+ years. Pros Multiple functionality - SPC, DMS/Scrap, OEE and new opportunities to eliminate paper documents with the PC Collect application. Can adapt system for any measuring routine and device interface. Quality Groups can implement and manage with minimal support from Corporate IT. Excellent support from Hertzler staff. Cons Dynamic Reports application is a powerful tool for creating and customizing reports but requires additional skill set to take full advantage (similar to using Crystal Reports) Review Source Response from Hertzler Systems July 18, 2016 Thanks for your insight based on 25+ years of experience. JU John U. Sr. Continuous Improvement Engineer Used the software for: ### "Top notch SPC software and world class technical support" February 1, 2016 5.0 We have been a user of Gainseeker software for over 15 years now. The folks at Hertzler systems have continually improved the software over the years, adding many new features and capabilities to the system. Their latest addition to the suite - Inspections - provides a very user-friendly interface and adds mobile capability that we have quickly taken advantage of. The addition of Python scripting has added a new level of customization capability that we have just begun to take advantage of. My only nit on the Ease of Use score is because software upgrades requires each client machine be individually upgraded, making this a somewhat time consuming task due to the number of client machines we have (over 40). Most impressive, though, is the customer service and technical support. I have made many calls to their technical support line over the years for issues ranging from error messages to licensing questions to application support. At least 80% of my inquiries are resolved within 24 hours, and often in the same calendar day. For those that have taken longer, the folks at Hertzler proactively keep me up to date on the status - I never have to contact them to figure out what is going on. I administer a couple of corporate IT systems and Hertzler is by far the best in this area. Review Source Response from Hertzler Systems February 1, 2016 We appreciate your long term commitment and perspective, and we're glad you like the new Inspections module. Thanks for your feedback on the software upgrade question. We're working at addressing it. The latest release (v8.5) includes the first browser-based version of the charting module. Upgrading it is a single-touch event. We'll continue to bring that functionality to other modules in future updates. Thanks also for your comments on our support team. We think they do a fantastic job, and we're grateful for confirmation. KK Kristi K. Business Analyst Food Production Used the software for: 6-12 months ### "Outstanding Customer Service" February 23, 2021 5.0 Outstanding customer service and a great development team. Very personable. Pros The development team and sales were very helpful and were hands on throughout the process. The develolpment team took the time to show us the code and offered suggestions on ways to configure the system ourselves to save money. Cons The ability to seamlessly transfer the program to an Ipad was possible but only allowed for a portion of it to be on the system. Reason for choosing GainSeeker Suite We had used GainSeeker prior to our plant being sold. We upgraded to the newest version and features. Review Source Response from Hertzler Systems February 26, 2021 Thank you for taking the time to review GainSeeker. We are excited you have chosen to partner with us and look forward to future projects. Talk to a Capterra advisor for free and get results within 15 minutes.