# CounSol.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CounSol.com the right Mental Health solution for you? Explore 828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124769/CounSol-com/reviews --- CounSol.com 4.7 (828) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CounSol.com Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews MS Michael S PsychologistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It manages everything I need in one place—client scheduling, billing, secure note-taking, and overall client management.“ October 3, 2025 WB Wesley B TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any CounSol users are actually doing. Because of this, I do not use the CounSol credit card processing component.“ October 3, 2025 LS Lucy S Licensed PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “It has simplified my life to have so many of my private practice business systems in one place: intake paperwork, session notes, billing and payment processing, virtual sessions.“ July 23, 2025 LB Latasha B Clinical DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “The least thing I like about counsol.com is the client dashboard, because it looks very generic and basic.“ October 3, 2025 MK Maura K Licensed Professional Counselor and Practice OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through processes with which I was unfamiliar prior to working with him through my subscription with CounSol.“ September 9, 2025 JE Julie E TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “I only recently learned that I have to change the settings to have refunds apply to my clients' accounts so I have to tell them not to look at the balance since I don't know how to go back and correct it.“ January 15, 2025 MS Michael S PsychologistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The platform has been stable and reliable, which gives me peace of mind knowing that both my notes and billing are handled securely and efficiently.“ October 3, 2025 Abigail M Individual and Couples TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “Also the interface is difficult when working with couples (only one member is the account holder and the other is the extra contact)“ August 19, 2025 ## Showing most helpful reviews Showing 1-25 of 828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cheri Y. LPC LMHC Mental Health Care Used the software for: 1-2 years ### "“Streamlined, Secure, and Therapist-Friendly”" August 19, 2025 5.0 As a therapist in private practice, I’ve found Counsol.com to be a game-changer for my business. Their platform has given me exactly what I need to stay organized, serve my clients well, and grow my practice with confidence. What I appreciate most is how everything is in one place—secure video sessions, scheduling, billing, client messaging, and record-keeping. The system is HIPAA-compliant, user-friendly, and integrates seamlessly into my day-to-day workflow. My clients love the intuitive client portal, and I love the peace of mind knowing their information is protected. The support team at Counsol.com has also been excellent. They’re responsive, knowledgeable, and genuinely invested in helping me make the most of the platform. It’s rare to find software that feels designed with therapists in mind, but Counsol has clearly thought about the needs of both practitioners and clients. Thanks to Counsol, I spend less time worrying about admin and more time focused on what really matters: supporting my clients’ healing and growth. I highly recommend Counsol.com to any therapist looking for a reliable, comprehensive practice management solution. Pros What I like most is the combination of security, simplicity, and excellent support. Counsol makes private practice feel seamless. Cons Customization takes time. The customization options are powerful, but it took a little time to set everything up the way I wanted. Review Source LB Latasha B. Clinical Director Individual & Family Services Used the software for: 2+ years ### "Does the job I need it to do" October 3, 2025 5.0 Overall, my experience has been ok, my rep is very responsive and the features available are user friendly. Pros I like the ease in documentation and treatment planning and the option to attach documents for clients and client being able to upload documents to share with me. Counsol is also one of the most affordable ERS system that I have used. Cons The least thing I like about counsol.com is the client dashboard, because it looks very generic and basic. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Recommended by my mentor as a lower cost option. Review Source LN LaToya N. Therapist Mental Health Care Used the software for: Less than 6 months ### "Counsol has many GREAT features!" July 2, 2024 3.0 Overall, I can navigate the platform, and I truly appreciate the array of options. It has all the features I desire & even more. Perhaps as I continue to learn more about it, it’ll be more easily accessible for my needs. Pros I appreciate the array of options that are offered. I see the benefits of having such things as journal, billing and payments for the month. These features are amazing for the therapist as well as for the clients. Cons It can be very challenging navigating the system. After using it a while, I am challenged how to access tabs the most efficiently way. Additionally, it would be amazing to have an app for this platform. Lastly, I’d love to be able to offer the link to multiple clients who are not in the same location. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Changed employers. This is what was offered. Review Source KO Kim O. Clinical psychologist Mental Health Care Used the software for: 2+ years ### "Wonderful product" February 13, 2025 5.0 Great, I am very pleased that I chose CounSol for my practice. Pros I love that everything I need to run my business is in one place (patient info, scheduling, billing, legal paperwork, messaging, session/financial trends, internal notes, etc.); also, when I do have a question, my rep responds to my emails exceptionally quickly and thoroughly answers my questions/provides detailed info to address my issue. Cons It takes a bit of time to learn how to navigate through all of the features that make CounSol user friendly, and until you do, it can be frustrating. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com A colleague recommended it and showed me a bit about it. Review Source JB Jessica B. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Hands down best customer service out there!!" October 2, 2025 5.0 It has been easy to adapt to this platform, and I can't say enough about the customer service from day 1! My account manager has helped me so much in running my business more smoothly. Pros The customer service with CounSol is outstanding! My account manager, \[sensitive content hidden\], has been available so many times with concise, quick answers to all kinds of questions about the system. I learn best in this fashion and I can't thank Counsel enough for providing this helpful provider support! They have been fair in their pricing and have offered me all the features I need. Cons The one issue for me thus far, has been the fact that CounSol is only connected with Office Ally to submit insurance claims. Office Ally is now charging providers to submit some claims versus other clearinghouses that do not. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Better price, better customer support, and greater confidence in confidentiality. Review Source Response from CounSol.com November 6, 2025 Jessica, Thank you for taking the time to do an honest review of our services. IQ Ivan Q. Practice Owner Mental Health Care Used the software for: 1-2 years ### "Counsol Review " February 13, 2025 5.0 They are a great program and the staff area always attentive. No complaints. Pros I run a practice that provides group sessions, approximately 14 a week. Counsol gives the ability to great group, and complete group progress notes for all members. Other few platforms I have tried also provide group option, but Counsol makes it the most easiest. Cons Difficult to say. Many of our issues were resolved within a few hours. Alternatives considered [IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Reason for choosing CounSol.com The ability to manage all of my groups and the ease of completing progress notes for clients in group sessions. Switched from [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) I needed the ability to scheduled and manage group sessions. Review Source SG Stefanie G. Licensed Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "CounSol is straightforward, value for money, and has awesome account managers" January 15, 2025 5.0 Pros I like having a very responsive account manager in Matt. I also value the help documents that I can print out and refer back to. There are a lot of features that help automate the intake process and tracks when things are due - treatment plans etc. The cost is manageable when changing from the non-insurance plan to the insurance processing plan ($10 increase per month). Cons I find it cumbersome to create the client forms, internal forms, printed assessments. It is not as user friendly as dragging/dropping a fillable PDF. My account manager has offered to help with setting up forms, so that has been nice. Not being able to edit/add to the progress note template to include specific information that are requirements for specific insurance companies. There is no ability to send HIPAA compliant faxes to other providers. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com I chose based on recommendation of another therapist who had been using CounSol for a number of years. I like the option of getting a discount if other therapists use it. It is important to have ease of use and strong customer support. Review Source LC Linda C. L.M.H.C. Mental Health Care Used the software for: 2+ years ### "I highly recommend Counsol.com for Therapists" January 16, 2025 5.0 I havae been with counsol for many years and have never had a complaint. The customer service is excellent. When I reach out for help or answers I receive it within a 24 hour or less period. It is an easy to use platform. Secure HIPPA. Good instructions, professional, respectful and helpful. Pros There are so many things I like about CounSol. It is clear and easy to navigate through. It is very secure. It offers the client a private journal and an email service for the client to keep in touch with their therapist when needed between sessions. Cons There is nothing that I don't like about CounSol. Alternatives considered [Talkspace](https://www.capterra.com/p/214810/Talkspace/) Reason for choosing CounSol.com The platform seemed to be less complicated than others while still providing all of the necessary professional features for clients. Review Source MV Mary V. Owner and Practitioner Mental Health Care Used the software for: 2+ years ### "Highly Satisifed! " January 15, 2025 4.0 Overall experience has been great from usability to customer service. I am able to have all I need in one program, which helps with overhead costs and saves time in having to switch between programs. Pros This EMR is very user friendly and meets the needs of my solo private practice. Whenever needed, I have always appreciated the personal customer service I have received from my assigned representative. Cons In the beginning, I had trouble with creating forms - the process seemed more complicated than other programs I had used or tried. It was more work up front, but now it is easy to edit and use the forms. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Price was the main reason, but as I explored further, I liked that I had access to all I needed in one spot Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Needed something more affordable and easier to work with Review Source VR Verified Reviewer Owner and Therapist Hospital & Health Care Used the software for: 2+ years ### "Great Value!" January 15, 2025 5.0 Pros Customization, price. Platform is fairly user friendly overall. Cons Adding new users requires contacting account admin, which can be cumbersome but response time has always been excellent. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Price and ease of use, also a smaller company. Review Source KM Kristina M. LMHC Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software! " January 15, 2025 5.0 Positive. Quick and great customer service if needed. Pros Easy to use, visually appealing, patients are content with the software. Cons Sometimes the notes delete or don't save correctly and I have to redo them. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Ease of use, how it looks, local, customer service Review Source RS Rachel S. Practice owner Mental Health Care Used the software for: 2+ years ### "Best decision I made when I set up my private practice." August 7, 2024 5.0 With CounSol.com I have been able to maintain a completely paper-free practice for the past 5 years. There has not yet been a circumstance which I have been unable to manage easily within this EHR, including the occasional complicated insurance situation. I trialed and reviewed MANY EHR's before I chose CounSol.com. I have not regretted this choice for a second. Pros The ease of on-boarding new patients with all the necessary forms and disclosures, including several customized assessments and forms which I rely on. Even my elderly patients have no issues accessing the portal and completing the necessary intake forms. I also really appreciate the simplicity of submitting insurance claims and the seamless accounting for payments received. Amazing customer service- inquiries are responded to by a real person super quickly. Most questions have been able to be answered by a quick email, but the customer service is also extremely accessible by phone. Cons The interface is slightly less "slick" thank competitors- but it is also very easy to read and navigate. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Ease of paperless on-boarding of new clients. Simplicity of submitting and tracking insurance claims. Seamless integration of credit-card processing. Ease of tracking, reviewing, and completing progress notes. Review Source WT Walterson T. Therapist Mental Health Care Used the software for: 1-2 years ### "LCPC (Therapist)" August 8, 2024 5.0 I have found CounSol to be very user friendly and the support staff is very helpful Pros Very user friendly and simple to use. I shopped around quite a bit before I decided on Counsol. After reviewing other options, I went with Counsol because it was very user friendly and the pricing was fair Cons I wish there was a mobile app for which I could download from an app store (like when I am using it on an ipad, for example). Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing CounSol.com Ease of use and the price was fair; and it allowed me to customize the EHR to my needs Review Source GM Grace M. Director Mental Health Care Used the software for: 2+ years ### "CounSol for 11 years: great from individual therapist to group practice " June 19, 2024 5.0 My overall experience is good enough that I have remained a CounSol user for 11 years. I started as an individual practitioner and have grown a group practice, all with CounSol. Pros I find that CounSol is unique in having a dedicated customer service helper who responds incredibly quickly. I like how we can create as many of our own forms as we want, and all of the features for assigning forms and documents. I really like the transparency of cost, and since we don't pay per client, it is very cost effective for a growing practice. Our clients love the client portal, and we find the journal system a helpful feature as well, especially for clients who want to be in touch without having to respond (we respond to messages). We like the portal for our email with clients. The billing system works very well too. I guess we pretty much like everything. Cons I think CounSol has a dated appearance (skin), however the features are so good, and the look is easy to navigate. Reason for choosing CounSol.com I like that CounSol did not charge additional per use credit card fees, did not charge per use Office Ally fees for billing, and also that we could have unlimited number of active and inactive clients without paying extra or having to close client files early. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) I made the switch to CounSol because of the ability to create our own forms of various types (client forms, therapist forms, policy forms etc.), where we do not have to rely on templates (although templates are also available). Review Source Response from CounSol.com June 27, 2024 Thank you tremendously for the positive review! We are ecstatic to hear that you are pleased with your experience after all these years. AS Angela S. Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Still great" June 19, 2024 5.0 I’ve been with CounSol for more than 10 years and have been completely happy with them. Pros I appreciate the user friendly interface and the amazing customer support. Cons I think the list of forms in the client portal could be improved since clients seem to get confused about whether they need to complete the optional forms (such as the Release of Information). It would be nice if there was a way to have interactive forms so a client could answer a few basic questions and that would then trigger which other forms should be required. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing CounSol.com CounSol had a better user interface and allowed for client self-scheduling. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) I wanted a system that would allow clients to self-schedule. Review Source Response from CounSol.com June 27, 2024 Thank you for the amazing review, Angela. We love to see 5 stars! As you may already be aware, you can auto-assign forms based on client label (client type). We like your suggestion regarding the interactive forms and will keep it in mind! MK Maura K. Licensed Professional Counselor and Practice Owner Mental Health Care Used the software for: 2+ years ### "KUDOS to \[sensitive content hidden\] and the folks @ CounSol EHR" September 9, 2025 5.0 My experience with CounSol has been fabulous. The platform is professional, offers a quick turn-around with Support Tickets, and has provided a model that allows for contact with a consistent customer support rep. This has been helpful b/c following up with questions/comments is done with ease; there is no familiarizing someone "new" to the case/issue. The portal is easy to use and directions are concise and direct with screenshots that provide visual aide to those who need it (me!). I have recommended CounSol to others and have shared that it one of the most professional, clear and helpful EHR's I have used (I have been in the field since 2008). Pros Having a consistent customer service representative who becomes familiar with your business needs and assists with troubleshooting when issues arise. Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through processes with which I was unfamiliar prior to working with him through my subscription with CounSol. Cons I would like to have more drop down features in the notes section (sxs, bxs, feedback/interventions, and specific examples of progress). Maybe be able to click on sxs or examples of progress and then add a related comment. Review Source WB Wesley B. Therapist Mental Health Care Used the software for: 2+ years ### "Reliable, consistent, and responsive" October 3, 2025 5.0 It has been dependable and consistent. Tech support has been responsive and helpful. It is reasonably proced and has worked well for my practice. Pros They have been very responsive with my requests for practice-specific changes to the interface. The platform is intuitive and easy to use. It has been reliable, and I have not really run into any major glitches or tech issues. The formatting for case notes is great. Cons The credit card processing was burdensome because of the PCI compliance processes. That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any CounSol users are actually doing. Because of this, I do not use the CounSol credit card processing component. I also think that the client interface could be improved--e.g., improved aesthetic and intuitiveness. I also really wish it allowed therapists to email clients forms for electronic approval. Right now, I used a separate service to do this. Review Source MW Michelle W. Owner and Mental Health Provider Mental Health Care Used the software for: 2+ years ### "Good EHR for your money" February 18, 2025 4.0 Really affordable, personalized support, user friendly Pros It's affordable and has all the things I need. It's generally user friendly. I love the one-on-one support. My rep has been great. Cons The virtual platform is not very good, it has a lot of bugs. Doxy.me (free) works way better. I'd like the form creation to be more intuitive to set up. I still haven't set anything up because it's such a hassle. It would be nice if there were standard forms (PHQ9, GAD7) already created. Review Source Response from CounSol.com February 25, 2025 We appreciate your review, Michelle! Please reach out to your personal account manager to assist you with adding those standard forms you are requesting. They will be happy to add those to your account for you! AB Amy B. Therapist Mental Health Care Used the software for: 2+ years ### "Tried and True" October 6, 2025 5.0 Overall, I love CounSol and recommend it any time some is looking for an EHR. It is less well known than some of the others, but if someone is willing to take advantage of the free trial, they won’t be disappointed. Pros I have been using CounSol for seven years and one of my favorite things about the company is the responsiveness of customer support and that they are always adding new and helpful features as they grow. Cons For me, the built in video platform is not always reliable with some clients. They have a hard time with the synch being off , or losing connection randomly. Review Source SK Samantha K. Therapist Mental Health Care Used the software for: 1-2 years ### "Positive experience" October 5, 2025 5.0 I have had a great experience from the software, tech support and overall use. I have been using the system with a group practice and now individually and it has been seamless. Pros I enjoy the ease of the software. I am not very technologically savvy and feel like. I can use Counsel seamlessly. Cons I wish there were more automated documents that could be used for my practice as well as assessments for client care. Review Source HB Halie B. Licensed Professional Counselor- Associate Mental Health Care Used the software for: 1-2 years ### "Happy Customer" October 18, 2025 5.0 Pros I appreciate the platform’s ease of use and the wide range of features that support my small business needs. It offers excellent value for the cost, especially when compared to similar platforms. The note-taking functionality, in particular, has greatly streamlined my workflow and is much more efficient than other systems I’ve used in the past. Cons While the video services require an additional fee, this has been a minimal issue given the overall quality and convenience the platform provides. Review Source KB Kristi B. Clinical Director Mental Health Care Used the software for: 2+ years ### "You won't be disappointed" February 13, 2025 5.0 My experience has been amazing. I love having a dedicated support person for questions as they come up. Pros Ease of use, insurance filing integration, ability to add specialized assessment forms, ability to run reports to keep track of various business items like sessions, payments, overdue bills, etc. Cons There is a learning curve if you aren't used to using an electronic records system but most of CounSol is so intuitive which makes it easier. Review Source JA Jennifer A. Psychologist Mental Health Care Used the software for: 2+ years ### "Great Platform to Run Your Practice" February 13, 2025 4.0 Overall I really like CounSol.com. It's a powerful tool that allows nearly everything I need to run my practice. Pros Billing is really easy. I have a contact person who can answer questions. There's a great deal of flexibility for entering forms. Cons Some of the things are not very intuitive. Most of the time I try to figure out how to do something via help I wind up asking my contact what to do. Usually there's a solution, but sometimes the site doesn't allow what I want to do. The video on the site was convenient, but ultimately connection was too unreliable and I had to move to Zoom and that does work better. Review Source SM Stephanie M. Licensed Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Efficient, Easy Software for Private Practice!" July 11, 2024 5.0 My experience with CounSol has been nothing but positive. From the ease of use to the help portal and customer service I have zero issues. Pros I like how efficient and easy it is to use this software. From my phone or from my computer I can access everything. Customer support is stellar! Cons It can be tricky when you have multiple rates for your client database. I needed help from customer support and Josh spent quality time helping me with this. Reason for choosing CounSol.com My Supervisor used CounSol and spoke so highly of the software that this ultimately sealed the deal. So grateful for this company. Review Source LG Lauren G. Therapist Mental Health Care Used the software for: 2+ years ### "Easy interface for many uses" August 8, 2024 4.0 Overall, I have loved the convenience of having my billing, scheduling, records, and client interface all in one place, and I really appreciate the responsiveness of the support staff whenever I have a question or suggestion! Pros My clients really like using the client portal for online scheduling, and I love having the ability to keep all of my client records in one place. The CounSol staff have always been very responsive, as well. Cons The video session interface has been glitchy and a bit slow. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.