# CounSol.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CounSol.com the right Mental Health solution for you? Explore 829 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124769/CounSol-com/reviews --- CounSol.com 4.7 (829) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CounSol.com Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews LS Lucy S Licensed PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “It has simplified my life to have so many of my private practice business systems in one place: intake paperwork, session notes, billing and payment processing, virtual sessions.“ July 23, 2025 WB Wesley B TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any CounSol users are actually doing. Because of this, I do not use the CounSol credit card processing component.“ October 3, 2025 MK Maura K Licensed Professional Counselor and Practice OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through processes with which I was unfamiliar prior to working with him through my subscription with CounSol.“ September 9, 2025 JE Julie E TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “I only recently learned that I have to change the settings to have refunds apply to my clients' accounts so I have to tell them not to look at the balance since I don't know how to go back and correct it.“ January 15, 2025 Suzie S Licensed Mental Health Therapist, Certified EMDR CounselorMental Health Care, Self-employedUsed the software for: More than 2 years. “Counsol has made working my practice so easy to schedule appointments, write notes, send forms to clients, and so much more.“ March 26, 2026 Abigail M Individual and Couples TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “Also the interface is difficult when working with couples (only one member is the account holder and the other is the extra contact)“ August 19, 2025 MS Michael S PsychologistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It manages everything I need in one place—client scheduling, billing, secure note-taking, and overall client management.“ October 3, 2025 JA Jennifer A OWNER- LICENSED MENTAL HEALTH COUNSELORMental Health Care, Self-employedUsed the software for: 1-2 years. “Counsol.com has the availability for virtual telehealth sessions, but the feature is not user friendly for the therapist or client. “ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 829 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cheri Y. LPC LMHC Mental Health Care Used the software for: 1-2 years ### "“Streamlined, Secure, and Therapist-Friendly”" August 19, 2025 5.0 As a therapist in private practice, I’ve found to be a game-changer for my business. Their platform has given me exactly what I need to stay organized, serve my clients well, and grow my practice with confidence. What I appreciate most is how everything is in one place—secure video sessions, scheduling, billing, client messaging, and record-keeping. The system is HIPAA-compliant, user-friendly, and integrates seamlessly into my day-to-day workflow. My clients love the intuitive client portal, and I love the peace of mind knowing their information is protected. The support team at Counsol.com has also been excellent. They’re responsive, knowledgeable, and genuinely invested in helping me make the most of the platform. It’s rare to find software that feels designed with therapists in mind, but Counsol has clearly thought about the needs of both practitioners and clients. Thanks to Counsol, I spend less time worrying about admin and more time focused on what really matters: supporting my clients’ healing and growth. I highly recommend Counsol.com to any therapist looking for a reliable, comprehensive practice management solution. Pros What I like most is the combination of security, simplicity, and excellent support. Counsol makes private practice feel seamless. Cons Customization takes time. The customization options are powerful, but it took a little time to set everything up the way I wanted. Review Source AG Anna G. Owner and Counselor Mental Health Care Used the software for: 2+ years ### "Easy to use" August 19, 2025 4.0 Overall it has been a pleasant experience with mostly no issues. I would recommend for starting out solo practitioners. Pros I like the support person that I work with. \[sensitive content hidden\] is great and always available for help. I love that you work with the same person all the time. The price is reasonable and some of the features are nice. Completing claims are easy. Cons CounSol's overall look is outdated and the client portal definitely could use a facelift. The aesthetics definitely could use an update. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Just guessed if I was being honest. Wasn't sure what I was looking for. Switched from [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice was difficult to set up and their customer support was terrible. Theranest was terrible. It was shutting down every other day. Review Source QM Queen M. Therapist Individual & Family Services Used the software for: 6-12 months ### "Review of Counsol" August 10, 2024 3.0 Pros the journal option , and the format of the notes Cons the struggle of creating forms , when people are creating their charts often it will say that it is a duplicate only Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Layout / visually unappealing hard to build Review Source Response from CounSol.com September 18, 2024 Queen, Thank you for taking the time to complete a review or our services. Every member is offered the opportunity to have their forms built in by their personal account manager. Regarding duplicates, sounds like your clients are trying to register on the client portal when they are already in the system. Your account manager will be more than happy to address these issues. EQ Elizabeth Q. Therapist Mental Health Care Used the software for: 1-2 years ### "Amazing system for amazing price." September 10, 2025 4.0 I am one person in a private practice, I find that CounSol meets all my needs, satisfies my clients and is very easy to use. Other than needing to create some of my own unique intake forms, there is already so much available on the portal itself that is formatted better than I could have written myself. Super satisfied. Pros Quick and responsive customer service. Ease of use and simple formatting for client and provider. Super great price compared to other common EHR systems. Easy, accessible, extensively helpful documentation prompts. Cons I wish there was an app!!! I could imagine how some users might want a video component for virtual sessions, but I prefer zoom. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Reason for choosing CounSol.com The price was a big seller for me, as well as documentation needs. Review Source LB Latasha B. Clinical Director Individual & Family Services Used the software for: 2+ years ### "Does the job I need it to do" October 3, 2025 5.0 Overall, my experience has been ok, my rep is very responsive and the features available are user friendly. Pros I like the ease in documentation and treatment planning and the option to attach documents for clients and client being able to upload documents to share with me. Counsol is also one of the most affordable ERS system that I have used. Cons The least thing I like about is the client dashboard, because it looks very generic and basic. Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Recommended by my mentor as a lower cost option. Review Source JB Jessica B. Psychotherapist Mental Health Care Used the software for: 1-2 years ### "Hands down best customer service out there!!" October 2, 2025 5.0 It has been easy to adapt to this platform, and I can't say enough about the customer service from day 1! My account manager has helped me so much in running my business more smoothly. Pros The customer service with CounSol is outstanding! My account manager, \[sensitive content hidden\], has been available so many times with concise, quick answers to all kinds of questions about the system. I learn best in this fashion and I can't thank Counsel enough for providing this helpful provider support! They have been fair in their pricing and have offered me all the features I need. Cons The one issue for me thus far, has been the fact that CounSol is only connected with Office Ally to submit insurance claims. Office Ally is now charging providers to submit some claims versus other clearinghouses that do not. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Better price, better customer support, and greater confidence in confidentiality. Review Source Response from CounSol.com November 6, 2025 Jessica, Thank you for taking the time to do an honest review of our services. KO Kim O. Clinical psychologist Mental Health Care Used the software for: 2+ years ### "Wonderful product" February 13, 2025 5.0 Great, I am very pleased that I chose CounSol for my practice. Pros I love that everything I need to run my business is in one place (patient info, scheduling, billing, legal paperwork, messaging, session/financial trends, internal notes, etc.); also, when I do have a question, my rep responds to my emails exceptionally quickly and thoroughly answers my questions/provides detailed info to address my issue. Cons It takes a bit of time to learn how to navigate through all of the features that make CounSol user friendly, and until you do, it can be frustrating. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com A colleague recommended it and showed me a bit about it. Review Source IQ Ivan Q. Practice Owner Mental Health Care Used the software for: 1-2 years ### "Counsol Review " February 13, 2025 5.0 They are a great program and the staff area always attentive. No complaints. Pros I run a practice that provides group sessions, approximately 14 a week. Counsol gives the ability to great group, and complete group progress notes for all members. Other few platforms I have tried also provide group option, but Counsol makes it the most easiest. Cons Difficult to say. Many of our issues were resolved within a few hours. Alternatives considered [IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) Reason for choosing CounSol.com The ability to manage all of my groups and the ease of completing progress notes for clients in group sessions. Switched from [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)[IntakeQ](https://www.capterra.com/p/147369/IntakeQ-Online-Intake-Forms/) I needed the ability to scheduled and manage group sessions. Review Source SG Stefanie G. Licensed Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "CounSol is straightforward, value for money, and has awesome account managers" January 15, 2025 5.0 Pros I like having a very responsive account manager in Matt. I also value the help documents that I can print out and refer back to. There are a lot of features that help automate the intake process and tracks when things are due - treatment plans etc. The cost is manageable when changing from the non-insurance plan to the insurance processing plan ($10 increase per month). Cons I find it cumbersome to create the client forms, internal forms, printed assessments. It is not as user friendly as dragging/dropping a fillable PDF. My account manager has offered to help with setting up forms, so that has been nice. Not being able to edit/add to the progress note template to include specific information that are requirements for specific insurance companies. There is no ability to send HIPAA compliant faxes to other providers. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com I chose based on recommendation of another therapist who had been using CounSol for a number of years. I like the option of getting a discount if other therapists use it. It is important to have ease of use and strong customer support. Review Source VR Verified Reviewer Owner and Therapist Hospital & Health Care Used the software for: 2+ years ### "Great Value!" January 15, 2025 5.0 Pros Customization, price. Platform is fairly user friendly overall. Cons Adding new users requires contacting account admin, which can be cumbersome but response time has always been excellent. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Price and ease of use, also a smaller company. Review Source MG Michele G. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 1-2 years ### "Amazing platform!!" January 15, 2025 5.0 Amazing customer support. I was so skeptical to rely on email etc for last minute support but it is beyond high quality, fast, and invaluable! They are so awesome and patient. Pros I love how user friendly the platform is! I cant believe I wasn't using this from the beginning. It makes private practice so seamless. Im surprised more people dont know use Counsol! Cons Would be nice to have a tab to track business expenses and a way to track groups, and make extra notes in the file without creating a session - eg a free quick call or a consultation with another professional. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing CounSol.com Best value, easy to use, easy to get onboarded Review Source RS Rachel S. Practice owner Mental Health Care Used the software for: 2+ years ### "Best decision I made when I set up my private practice." August 7, 2024 5.0 With I have been able to maintain a completely paper-free practice for the past 5 years. There has not yet been a circumstance which I have been unable to manage easily within this EHR, including the occasional complicated insurance situation. I trialed and reviewed MANY EHR's before I chose CounSol.com. I have not regretted this choice for a second. Pros The ease of on-boarding new patients with all the necessary forms and disclosures, including several customized assessments and forms which I rely on. Even my elderly patients have no issues accessing the portal and completing the necessary intake forms. I also really appreciate the simplicity of submitting insurance claims and the seamless accounting for payments received. Amazing customer service- inquiries are responded to by a real person super quickly. Most questions have been able to be answered by a quick email, but the customer service is also extremely accessible by phone. Cons The interface is slightly less "slick" thank competitors- but it is also very easy to read and navigate. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Ease of paperless on-boarding of new clients. Simplicity of submitting and tracking insurance claims. Seamless integration of credit-card processing. Ease of tracking, reviewing, and completing progress notes. Review Source WT Walterson T. Therapist Mental Health Care Used the software for: 1-2 years ### "LCPC (Therapist)" August 8, 2024 5.0 I have found CounSol to be very user friendly and the support staff is very helpful Pros Very user friendly and simple to use. I shopped around quite a bit before I decided on Counsol. After reviewing other options, I went with Counsol because it was very user friendly and the pricing was fair Cons I wish there was a mobile app for which I could download from an app store (like when I am using it on an ipad, for example). Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing CounSol.com Ease of use and the price was fair; and it allowed me to customize the EHR to my needs Review Source MK Maura K. Licensed Professional Counselor and Practice Owner Mental Health Care Used the software for: 2+ years ### "KUDOS to \[sensitive content hidden\] and the folks @ CounSol EHR" September 9, 2025 5.0 My experience with CounSol has been fabulous. The platform is professional, offers a quick turn-around with Support Tickets, and has provided a model that allows for contact with a consistent customer support rep. This has been helpful b/c following up with questions/comments is done with ease; there is no familiarizing someone "new" to the case/issue. The portal is easy to use and directions are concise and direct with screenshots that provide visual aide to those who need it (me!). I have recommended CounSol to others and have shared that it one of the most professional, clear and helpful EHR's I have used (I have been in the field since 2008). Pros Having a consistent customer service representative who becomes familiar with your business needs and assists with troubleshooting when issues arise. Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through processes with which I was unfamiliar prior to working with him through my subscription with CounSol. Cons I would like to have more drop down features in the notes section (sxs, bxs, feedback/interventions, and specific examples of progress). Maybe be able to click on sxs or examples of progress and then add a related comment. Review Source WB Wesley B. Therapist Mental Health Care Used the software for: 2+ years ### "Reliable, consistent, and responsive" October 3, 2025 5.0 It has been dependable and consistent. Tech support has been responsive and helpful. It is reasonably proced and has worked well for my practice. Pros They have been very responsive with my requests for practice-specific changes to the interface. The platform is intuitive and easy to use. It has been reliable, and I have not really run into any major glitches or tech issues. The formatting for case notes is great. Cons The credit card processing was burdensome because of the PCI compliance processes. That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any CounSol users are actually doing. Because of this, I do not use the CounSol credit card processing component. I also think that the client interface could be improved--e.g., improved aesthetic and intuitiveness. I also really wish it allowed therapists to email clients forms for electronic approval. Right now, I used a separate service to do this. Review Source JA Jennifer A. OWNER- LICENSED MENTAL HEALTH COUNSELOR Mental Health Care Used the software for: 1-2 years ### "Counsol.com recommend for Private Practices" February 13, 2025 5.0 Overall, this platform is user friendly and offers a lot of great benefits to reduce time with notes, scheduling, and billing. The cost of is very good, which is important for Private Practices. I will continue to be a customer with these great rates. Pros is user friendly with progress notes, biopsychosocial, and treatment plans. Counsol.com is very user friendly to set up new clients and clients to use the client portal. Counsol.com is a great platform for billing health insurance. Counsol.com account manager is always responsive for any problems or questions. Counsol.com clearing house is very helpful with any problems that arise with claims. Counsol.com offers different payment processing options. Cons has the availability for virtual telehealth sessions, but the feature is not user friendly for the therapist or client. The virtual feature is not very reliable in most cases. Review Source SS Sydney S. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Time Saver" September 3, 2025 5.0 I have enjoyed , and whenever I have a question, they are always quick to help me. \[sensitive content hidden\] is a great resource. Pros has been a game-changer for my practice. I used to schedule all my appointments myself and was constantly receiving messages from clients needing to change or cancel. It has saved me immeasurable time to have a calendar that I can set up for them to make and change their sessions. Cons I wish there were a less expensive video option. The majority of my practice is face-to-face in the office. On the rare occasions when I need to use telehealth, I wish there were a cheaper option available via the Counsol website. Review Source SK Samantha K. Therapist Mental Health Care Used the software for: 1-2 years ### "Positive experience" October 5, 2025 5.0 I have had a great experience from the software, tech support and overall use. I have been using the system with a group practice and now individually and it has been seamless. Pros I enjoy the ease of the software. I am not very technologically savvy and feel like. I can use Counsel seamlessly. Cons I wish there were more automated documents that could be used for my practice as well as assessments for client care. Review Source HB Halie B. Licensed Professional Counselor- Associate Mental Health Care Used the software for: 1-2 years ### "Happy Customer" October 18, 2025 5.0 Pros I appreciate the platform’s ease of use and the wide range of features that support my small business needs. It offers excellent value for the cost, especially when compared to similar platforms. The note-taking functionality, in particular, has greatly streamlined my workflow and is much more efficient than other systems I’ve used in the past. Cons While the video services require an additional fee, this has been a minimal issue given the overall quality and convenience the platform provides. Review Source KB Kristi B. Clinical Director Mental Health Care Used the software for: 2+ years ### "You won't be disappointed" February 13, 2025 5.0 My experience has been amazing. I love having a dedicated support person for questions as they come up. Pros Ease of use, insurance filing integration, ability to add specialized assessment forms, ability to run reports to keep track of various business items like sessions, payments, overdue bills, etc. Cons There is a learning curve if you aren't used to using an electronic records system but most of CounSol is so intuitive which makes it easier. Review Source JA Jennifer A. Psychologist Mental Health Care Used the software for: 2+ years ### "Great Platform to Run Your Practice" February 13, 2025 4.0 Overall I really like . It's a powerful tool that allows nearly everything I need to run my practice. Pros Billing is really easy. I have a contact person who can answer questions. There's a great deal of flexibility for entering forms. Cons Some of the things are not very intuitive. Most of the time I try to figure out how to do something via help I wind up asking my contact what to do. Usually there's a solution, but sometimes the site doesn't allow what I want to do. The video on the site was convenient, but ultimately connection was too unreliable and I had to move to Zoom and that does work better. Review Source SH Sarah H. Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Very responsive and comprehensive!" February 13, 2025 5.0 Great! The service is extremely comprehensive. Pros Responsive team to requests for changes to software; ease of billing. Cons Challenging to alter templates to customize forms. Review Source SM Stephanie M. Licensed Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "Efficient, Easy Software for Private Practice!" July 11, 2024 5.0 My experience with CounSol has been nothing but positive. From the ease of use to the help portal and customer service I have zero issues. Pros I like how efficient and easy it is to use this software. From my phone or from my computer I can access everything. Customer support is stellar! Cons It can be tricky when you have multiple rates for your client database. I needed help from customer support and Josh spent quality time helping me with this. Reason for choosing CounSol.com My Supervisor used CounSol and spoke so highly of the software that this ultimately sealed the deal. So grateful for this company. Review Source LH Lisa H. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Easy to use, great support" August 12, 2024 5.0 Easy to use, navigate, very responsive customer service. Pros Visually, I find it very easy to find everything and navigate my portal. I also appreciate that my rate is locked in and won't change. The customer service is unparalleled (shout out to \[sensitive content hidden\]!). Cons I would love to be able to use the platform for phone appointments. Review Source CG Charles G. LMFT Mental Health Care Used the software for: 2+ years ### "My CounSol review" August 6, 2024 4.0 Overall, I have had a good experience with CounSol. Pros I like that it is affordable, and confidential. Cons I believe there needs to be more diversity of templates for notes IE: a template for medicaid/medicare, and a template for treatment plans. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.