# Page 9 | ModMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is ModMed the right Telemedicine solution for you? Explore 363 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124590/EMA/reviews --- ModMed 4.4 (363) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 9 - Reviews of ModMed ## Showing most helpful reviews Showing 201-225 of 363 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LS Lisa S. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Modernizing Medicine " June 28, 2023 5.0 Mostly positive but some of the customer support team is not responsive to support tickets. Pros I like that it integrates with most of the products and programs that we use in our practice. Cons The cost of the system and the time it takes to get enhancements approved. Review Source Response from Modernizing Medicine July 7, 2023 Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. CM Christa M. Clinical Manager Medical Practice Used the software for: 2+ years ### "Prism Clinical Manager" January 30, 2023 5.0 I am overall happy and usually a super user for any dermatology office I work at. Pros I have been a big part of the inventory process and with the videos and step by step instructions I was able to implement and teach the staff how to use. Cons Some features like the cosmetics need to be more customizable. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Review Source BT Brandon T. Practice Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Modernizing Medicine" February 24, 2022 5.0 Overall our experience has been positive with ModMed. I think part of any new EMR is that they do so much it takes time to really incorporate it all into your practice. So on that end, I think even the things we currently like the least will improve. Pros The software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great. Cons The things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/)[athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing ModMed It was specific to our specialty. Many EMR's are built for General or Hospital practice, which does not apply to many specialties. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) Former software was aging out and the providers were ready for a switch. Review Source FR Frankie R. Office Manager Medical Practice Used the software for: 2+ years ### "The better of the EHR systems" July 5, 2023 4.0 Pros Modmed definitely provides a near foolproof design however has room for some improvement. It is fairly easy to get new staff accustomed to the features and processes in order to scribe, manage patients, book appointments etc. Support is typically great, fast response times, but does depend on who answers the phone. Cons Support does depend on who answers the phone. The billing/claims end is just okay, definitely needs fine tuning. Analytics is a nightmare. Review Source Response from Modernizing Medicine July 7, 2023 We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention. KB Kallie B. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Ortho EHR " June 16, 2023 5.0 Overall experience has been very positive. They are very customer oriented and willing to continue to enhance the client and patient experience. Pros Ease of use, all in-one platform, options for my clinical staff to function on the iPad it wonderful Cons Speed of the product very slow multiple times a week, Analytics, Faxing Reason for choosing ModMed ModMed purchased Exscribe Review Source Response from Modernizing Medicine June 23, 2023 We're so happy you're enjoying Kallie; thank you for sharing. TR Trent R. Practice Administrator Medical Practice Used the software for: 2+ years ### "EMA saves time and makes money" October 2, 2023 5.0 Pros The intuitiveness of documentation for providers allows them to not spend as much time on the burdensome of documentation. This allows providers to focus on patient-care instead of administrative work. Cons Sometimes, the rigidness of ModMed requires us to change our workflows instead of changing ModMed to integrate into our workflows. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Switched from [Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Allscripts was not designed for dermatologists and was an antiquated system. Review Source Response from Modernizing Medicine October 10, 2023 We value your feedback, Trent! Thank you for taking the time to leave us a review. BC Brian C. Used the software for: ### "" June 26, 2013 4.5 I am in a 2 person general dermatology and Mohs surgery practice. I was using a paper chart system prior to switching to EMA in 2011, and now have almost 12000 visits documented in EMA. I always thought that when I left the military and entered private practice 16 years ago, I would adopt an EHR system very soon. I quickly realized that it was not easy to find a system out there that could match the efficiency of the single page progress note with anatomical figures that my practice like many others had been using for years. I set a goal to find an EHR system that would make me more efficient, but still allow the convenience of documenting the visit on an anatomical figure like most dermatologists have done for years. I also wanted to be more accurate and complete with my documentation, and preferably be more productive. Finally, I wanted a system that would allow me to maximize face time with the patient and minimize the drudgery of all the paper work associated with patient care. When I started evaluating EHR systems at different dermatology meetings in 2010 and 2011, I did not see a single system that met any of those goals. Then I stumbled upon the Modernizing Medicine booth at the AAD meeting In New Orleans. There was definitely a lot of interest in the product and I was immediately impressed. Finally, a system that appeared to be designed by a dermatologist with all my goals in mind. I have to admit the implementation was not as easy as I expected. The product was relatively new at the time we began and far from perfect, but it has improved by leaps and bounds - and Modernizing Medicine continues to find ways to improve it regularly. Most of my staff has learned to use EMA very quickly, and brand new employees seem to adapt to EMA faster than they do to a paper chart. I estimate it took 6 months to be reasonably comfortable with the system, but with the improvements made in the program now, I suspect that time could be even less for a new user. The coding feature of the program is I think one of its greatest strengths. I learned more about accurate coding in the first 6 months of using EMA than I had in 15 years of manual coding. The coding feature has not only shown me many areas where I was previously under coding, but has also highlighted visits where I previously may have lacked documentation to justify a code. I always take clinical photos of biopsy sites to help me prepare for future surgery. This program does an excellent job of assigning the photo to the patient's visit with a label almost effortlessly. Filling out a pathology request and all the specimen jar labels use to be a pain in the neck with a paper chart. Now, all the pertinent information is collected from the note and in a few clicks the request and labels are done. Not a single call back from the path lab because they cannot read the path request form since we started EMA. The ultimate goal of an excellent EHR system should be to make us a better doctor by allowing us to spend more time thinking about what is actually wrong with the patient, and to provide us tools to arrive at a diagnosis and treatment more accurately. With the ease of documentation and addition of some of the new features such as VisualDx, EMA is very close to achieving that ultimate goal for me. Review Source KT Kelly T. dermatologist Medical Practice Used the software for: 2+ years ### "Best Derm EMR" September 24, 2023 5.0 Fantastic product and customer service! Pros I love the appointment flow screen and the functionality of having the info for each appt all on the same screen. The EMR is unparalleled for charting in real-time in the patient room. I also love the biopsy log - prior to using EMA, we had a biopsy log on paper and this is so much better! Cons ModMed is constantly making updates and improving. Review Source Response from Modernizing Medicine October 3, 2023 We're so happy you're enjoying Kelly; thank you for sharing. AB Adam B. Director of HIMS Medical Practice Used the software for: 1-2 years ### "EHR of the Future" January 31, 2019 5.0 We use the Modernizing Medicine EMA Orthopedic platform and are very happy to have found an EHR company that works with us and their other clients to make the system better for all. I also like the fact that each of the other EHR domains (ex. Derm, gastro, etc.) work together re utilizing tools already developed/solved for other domains instead of always having to design items from scratch, this dramatically improves the time from a "client system request" to "included in a release". If you are in the market for an EHR, I would suggest you take a serious look at the EMA platform from Modernizing Medicine and then decide if the system is right for your practice. Modernizing Medicine is a great company to work with in solving your clinical workflow challenges. Pros Excellent technical support staff and training staff. The ModMed Programming team is constantly coming out with updates and additional needed/requested functionality. They are always open to listen and understand the problems faced by our clinical staff and providers in order to design, develop, and implement solutions to our problems. The staff from Modernizing Medicine is always delightful to deal with and they are fully supportive of delivering the best experience and easing documentation burden around the clinical visit compared to other EHRs Cons The system is designed around the physician workflow and smaller office staff, this system is not as user friendly for office staff not involved with the clinical visit when you get into a large, busy clinic. Many of the administrative features found in the larger client base systems are not found in this one. They are making progress on all of the above with each and every update! Review Source Response from Modernizing Medicine February 6, 2019 Dear Adam - We cannot thank you enough for taking the time to share your honest feedback with us and others considering our software. We value the relationship we have with you and the entire MSK team. - Tara W., VP of Orthopedics & Pain Management nS neofitos S. not switching to mod med from exscribe. Medical Practice Used the software for: 2+ years ### "do your research. " February 16, 2024 2.0 Pros easy to document HPI with quick text. creates taste for orders. Cons customer support. no surgical op report available at the time of purchase. everything had to be customized. very little provided from purchase date. Reason for choosing ModMed was supposed to be orthopedic specific. there was nothing orthopedic specific about it. Review Source Response from Modernizing Medicine February 21, 2024 Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. CA Charity A. Practice Manager Medical Practice Used the software for: Less than 6 months ### "The schedule is development's redheaded stepchild" April 19, 2019 3.0 EMA is robust, and the PM system has come a long way in the past few years. Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. Hence my title. Pros Integration with Relatient for appointment confirmations Cons The list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another. Review Source Response from Modernizing Medicine April 23, 2019 Dear Charity - Thank you for taking the time to share your detailed feedback with us. I have personally shared this with our product teams here for review. Our support team will be reaching out directly to you to assist on several of the items noted. - Holly A., Clinical Solutions Manager BE Bart E. Surgeon Health, Wellness and Fitness Used the software for: 2+ years ### "Great EHR maybe WORST customer service in history" September 6, 2023 3.0 Absolutely awful and they will not even respond to their complete incompetent billing practices . Pros EHR is documentation great. Ipad interface is good Cons The customer service is zero. We had requested providers and services be removed, over the years. Every time they continue to bill you for those things you requested removed. We even sold the company, transferred account and continue to be billed. They are non responsive, and simply do not care at all about your business once you start with them. Reason for choosing ModMed Ease of documenting Review Source Response from Modernizing Medicine September 14, 2023 We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention. MN Mandi N. Practice Manager Medical Practice Used the software for: 2+ years ### "Overall Satisfied" February 16, 2023 5.0 I like that ModMed is constantly trying to update and improve the software. I also like that they take the communities feedback and ideas to integrate into a better more functional product. Pros I like how the documentation flow and functionality is geared specifically for dermatology. I think it is very user friendly and easy to learn. Cons I wish we were able to look at more than one schedule on the same screen, like a side by side. Review Source AG Alan G. President Medical Practice Used the software for: 2+ years ### "Best EHR I’ve used!" April 9, 2020 5.0 Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made. Pros EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly. Cons Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Intelligent Medical Software](https://www.capterra.com/p/242487/Intelligent-Medical-Software/)[MicroMD](https://www.capterra.com/p/74016/MicroMD-EMR/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing ModMed Demo revealed that it is designed by smart, efficient end users, not coders. Review Source Response from Modernizing Medicine May 5, 2020 Hi Dr. Gorenberg - Thank you so much for the great feedback and sharing your review with others considering our EHR and suite of solutions. - Holly, Clinical Solutions Manager MR Maria R. Practice Administrator Medical Practice Used the software for: 2+ years ### "EMA-Ophthalmology is well-designed for the specialty. It has great functionality & is user friendly." January 23, 2018 5.0 EMA-Ophthalmology is a great system and saves trees. Patients are impressed with not having to fill out paperwork, since our technicians update their medical history and current medications while they are dilating. We like not having to store paper records or maintain an expensive server. Pros The ModMed customer support is very responsive and professional. EMA's cloud-based design and integration with our practice management system has allowed our practice to be virtually paper-free. It took a bit of effort to get protocols set up to streamline our visit notes, but now it is a big time saver. The e-prescribing function and new office flow features are great. We use the EMA app for iPads primarily, but the web version is also easy to use. I recently attended their annual conference and was thoroughly impressed with the company's sincere interest in user feedback to constantly improve their product. Cons There was one time (once in two years) when the system was unavailable for a couple of hours, but we used the "Paper EMA" sheets you can download and print as a back-up until it was restored. The only other negative we have noticed is that it is difficult for the system to bill corneal topography with the correct codes. Review Source Response from Modernizing Medicine January 24, 2018 Hi Maria - Thank you so much for taking the time to share your positive feedback about EMA with us and others. As always, if there's anything our team can assist with please do let us know. Take care! -Alex B. in Marketing HP Hai-En P. Podiatrist Medical Practice Used the software for: Less than 6 months ### "Expensive but worth it" March 26, 2024 5.0 So far so good and our staff has gotten to its functionality. Pros The functionality of the system is way better than our older system and is made specifically for my speciality. Cons The hard part is all the training and the time to do it all which takes away from patient care. It's not the most economical system in terms of pricing. Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Mainly for functionality and ease of use. Office Ally was becoming harder and harder to track certain bench marks. The charting was easier in some aspects but there's a lot to set up on the backend if you try to use templates but you still end up typing up a lot of your progress notes and not sure if you met the needs of billing certain codes. Review Source Response from Modernizing Medicine March 27, 2024 We value your feedback, Hai-En! Thank you for taking the time to leave us a review. JR Jennie R. RN Hospital & Health Care Used the software for: 2+ years ### "Why would you use anything else??" March 26, 2024 5.0 Pros It is user friendly. You CANNOT mess it up. Everything is fixable. It is excellent for teaching. You can pick up EMA so quickly. It is extremely easy to navigate and set preferences. I took this job because I didn't want to use any other EMR system. It is definitely my favorite. Cons When you block a schedule it throws you back to todays date. Review Source Response from Modernizing Medicine April 9, 2024 We're so happy you're enjoying Jennie; thank you for sharing. bB betsy B. MD Medical Practice Used the software for: 2+ years ### "Evaluation of Modmed EMA" May 1, 2019 3.0 Helps with MIPS. I dont think there should be a charge for users to attend a yearly conference to learn more about the system they are paying handsomely for Pros It is capable of producing a comprehensive clear note. The ability to access pictures and notes is good . Cons It requires technical skills that have outstripped our dedicated older workers capabilities. We have to have younger tech savvy assistants do much of the work including path logs and notes. The notes are too long and the assistants have to spend their time with i-pads in hand instead of physically helping the patients and providers. Our overhead has skyrocketed with more personnel and the increased costs to EMA. We have spent many long hours implementing and training with this system and the charges just keep coming Reason for choosing ModMed because most other derms have it. And now they have a monopoly which is not good Review Source Response from Modernizing Medicine May 6, 2019 Good morning Dr. Beers - We appreciate you sharing your honest feedback with us and have passed along your concerns. modmed Central is a great resource for helpful videos, product updates, etc., and our support team (https://www.modmed.com/support/) is always happy to assist you and your staff. - Holly A., Clinical Solutions Manager RF Ronald F. Physician Medical Practice Used the software for: 2+ years ### "The EMR You need" September 29, 2023 5.0 This was my third EMR and I was thrilled to find it Pros The intuitive ease of use of the software makes seeing patients an easy fliw Cons The record going down especially when Amazon has a Prime day Review Source Response from Modernizing Medicine October 5, 2023 We value your feedback, Ronald! Thank you for taking the time to leave us a review. Tom M. CEO Used the software for: 2+ years ### "An EMR that puts the physician and patient first" February 28, 2018 5.0 Pros Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously. Cons The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities. Review Source Response from Modernizing Medicine March 1, 2018 Tom, thank you for taking the time to share your review and for your continued support! -Alex B., Marketing PM Paul M. Billing Lead Medical Practice Used the software for: 1-2 years ### "This Poorly Designed, User-Unfriendly Software Is Sending My Blood Pressure Skyward" August 25, 2022 1.0 Hateful. Pros When you shut it down, it doesn't revive itself like a vampire or zombie. Cons Poor customer service, overcomplicated interface, inadequate training, contracted with inept and inadequate clearinghouse, respond to every . . . single . . . request with "Good idea, but we can't do that," what should be single-step processes require multiple screens and users, FLOODING MY INBOX WITH INVITATIONS TO SEMINARS WHERE I'M SUPPOSED TO LEARN HOW TO IMPROVE MY BUSINESS. Obnoxious and intrusive. Review Source SS Samuel S. Owner Medical Practice Used the software for: 1-2 years ### "EMA is great, customer service is bad" May 24, 2022 4.0 My overall experience has been bad because I had a bad implementation of new features (PM lite) followed by enforcement of a contract that extended my end date with them even though we cancelled the PM lite. They could have just reverted to my old contract after cancelling the PM lite implementation and I would have been happy. Pros user friendly emr system which saved time in clinic Cons The software for EMR called EMA is good and user friendly, saves time in clinic. Implementing new features is a nightmare of discovery calls, introductory calls, unusually long timelines for deploying new services. The customer service is terrible which is surprising considering it is priced at a premium level. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Reason for choosing ModMed Seemed to have the best EMR system Review Source BH Barry H. Administrator Medical Practice Used the software for: 1-2 years ### "Very happy otolaryngology practice!" May 14, 2019 4.0 Mod Med was on our short list of four vendors for evaluation. Two were specialty specific, two were general. 1.5 years into our installation, we are SO GLAD that we selected this system and strategic vendor partner. Pros Doctors love the iPad device. We absorbed staff attrition because of system efficiencies, now doing the same clinical work with less staff. Practice Management has been a pleasant surprise. We now collect 10% better than with our previous system because of integrated clearing house and point-of-sale merchant services devices. Cons Mod Med is a dynamic company and constantly updating the products. We love that! The frequent updates requires you to keep up with release notes (we don't mind this) and sometimes a new release breaks old features (we don't appreciate this). There's still room for better alpha/beta testing. Additionally, Mod Med needs to enhance ancillary service features (audiology, allergy). We know those changes are on the road map, but we need them. Review Source Response from Modernizing Medicine May 20, 2019 Good morning Barry - Thank you so much for taking the time to share such a detailed review with us and other considering our ENT EHR system. - Holly A., Clinical Solutions Manager LD Linda D. practice manager Hospital & Health Care Used the software for: 2+ years ### "Great EMR product" September 14, 2018 5.0 Pros Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye. Using an EMR daily, 5 days a week requires many hours on your computer or tablet. Modernizing medicine has really taken the time to listen to their users to make a very well rounded product. Cons When in a patient's file it would be helpful to click on the results log within the patient's file. Not have to choose results log, input the patient's name, apply filters and then the pathology appears so I can enter my documentation. Review Source Response from Modernizing Medicine September 19, 2018 Hi Linda - Thank you so much for taking the time to share your positive review and some great product feedback as well. I will certainly pass this along to our teams as we love sharing our clients' success stories and areas to improve our products. Glad to have you as part of the Modernizing Medicine family! - Holly, Clinical Solutions Manager MT Maria T. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Not the value I was led to believe " November 15, 2022 1.0 Would hurl out a window if I didn't think it would hold injure someone Pros Install was a disaster, account managers are unresponsive automatons, integrations full of bugs, not able to deliver as promised. No executive response. Avoid! Cons All of it. It is a nightmare. There's nothing to like. Nothing exemplary. Reason for choosing ModMed Believed the functionality was organic. It is a pastiche of other products poorly cobbled together Review Source Talk to a Capterra advisor for free and get results within 15 minutes.