# Page 8 | ModMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is ModMed the right Telemedicine solution for you? Explore 363 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124590/EMA/reviews --- ModMed 4.4 (363) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 8 - Reviews of ModMed ## Showing most helpful reviews Showing 176-200 of 363 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CG Connie G. BUSINESS OFFICE Medical Practice Used the software for: Less than 6 months ### "business ofc" February 20, 2025 4.0 again, product is excellent, training lacks patience/professionalism and time Pros product is excellent overall; however, must have the proper training for employees Cons training process is not very helpful, not able to understand training online/managed to have an individual which uses the product in another office train me Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) administrative decision made by physician Review Source Response from Modernizing Medicine February 24, 2025 We appreciate your feedback, Connie. Thank you for taking the time to leave us a review. SB Shyniece B. Patient service rep Medical Practice Used the software for: 6-12 months ### "Mod Med review " February 18, 2025 5.0 Pros How everything is so organized and easy to find. Cons Nothing I can think of modmed is a great program. Review Source Response from Modernizing Medicine February 19, 2025 Thank you, Shyniece! We appreciate the positive comment. TS Tina S. Reimbursement Specialist Medical Practice Used the software for: 2+ years ### "Splendid experience" October 16, 2024 5.0 Pros It's so user friendly. I am able to get what I need easily. Cons I am unable to click on a path report and print it like I can the medical records. I have to view the path report and then print it. Review Source Response from Modernizing Medicine October 25, 2024 We're so happy you're enjoying Tina; thank you for sharing. NL Norma L. Nurse practitioner Hospital & Health Care Used the software for: Less than 6 months ### "Modmed review" February 25, 2025 5.0 I have had a great experience with modmed Pros I like how user friendly it is and how easy I was able to learn to navigate the program. Cons Nothing, I have had no problems with modmed Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) I switched because I left my old position Review Source Response from Modernizing Medicine February 25, 2025 Thank you, Norma! We appreciate the positive comment. LS Laura S. Surgery Sceduler Computer Software Used the software for: Less than 6 months ### "Excellent program" February 18, 2025 5.0 Great and easy to work with as a program. Pros It's simple to use and we also get updates on new things every time. Cons There is nothing bad about Mod Med, I enjoy using it every day. Review Source Response from Modernizing Medicine February 21, 2025 Thank you, Laura! We appreciate the positive comment. nV nou V. Medical assistance Medical Practice Used the software for: 6-12 months ### "10/10 recommend " February 20, 2025 5.0 Pros Easy and simple to use. 10/10 recommend. Cons The least thing I dislike about ModMed is the Constance updates Review Source Response from Modernizing Medicine February 21, 2025 We appreciate your feedback, Nou. Thank you! SE Samar E. Patient Coordinator Medical Practice Used the software for: Less than 6 months ### "Patient Coord. Review" February 18, 2025 5.0 I have become very adept to the system and navigating ModMed has made my job easier and smoother to get through my tasks Pros ease of use and very functional when making appointments and looking up information on patient charts Cons improvements with uploading insurance cards and is very slow at times when checking insurance eligibility Review Source Response from Modernizing Medicine February 20, 2025 We value your feedback, Samar! Thank you for taking the time to leave us a review. vR virginia R. Clinical Guest Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Customer Service " February 24, 2025 5.0 I have really enjoyed working with ModMed. The customer service is outstanding, the ease of working through the system is top notch, I was able to learn my way through the system in a few days and teaching it is also easy. Pros I like that I can find everything I need easily and the customer service is top notch! Cons The inability for ModMed to see the appointments in WebPT Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Virginia. Thank you! AD Avrianna D. billing agent Accounting Used the software for: Less than 6 months ### "billing agent " February 18, 2025 5.0 I'm currently still learning some things as I go but it's fairly simple Pros ModMed is very user friendly and what I didn't know I just googled the tutorials Cons I find that when you check insurance it doesn't fully populate the areas to be transferred in . Review Source Response from Modernizing Medicine February 19, 2025 Thank you for your review, Avrianna! We are always looking to improve our product experience and your feedback is helpful. AP Annalee P. Medical assistant Mental Health Care Used the software for: Less than 6 months ### "SNF modmed review " February 27, 2025 3.0 Simple user while working in a skilled nursing facility Pros I’d say pretty user friendly over all aside from a few things Cons It was nice but would lag a lot and there was a lot of unnecessary clicking Review Source Response from Modernizing Medicine February 28, 2025 We value your feedback, Annalee. Thank you for taking the time to leave us a review. AV Anton V. Physician Assistant Hospital & Health Care Used the software for: Less than 6 months ### "ModMed is the best EMR" February 28, 2025 5.0 Overall I am very happy with the product and can't imagine using any other EMR in dermatology. It makes charting quick, easy, while still providing tons of information. Pros I love how easy it is to navigate around. Cons I wish I could click an impression a second time, and it would chart in the same previous impression and not create a new repeat impression. Review Source Response from Modernizing Medicine March 4, 2025 We appreciate your feedback, Anton. Thank you! LT Lacey T. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "New hire, review of Modmed." February 18, 2025 5.0 Was a learning experience and still learning but I have gotten use to it more then before. Pros Detailed and easy to work around. It was a lot for me at first but jsut getting into the repeat of everything has helped me. Cons Not sure. I did have some trouble at first but now it's going ok and I don't have problems. Review Source Response from Modernizing Medicine February 20, 2025 We appreciate your feedback, Lacey. Thank you! KC Kimberly C. Front Desk Medical Practice Used the software for: Less than 6 months ### "ModMed Review" February 18, 2025 5.0 Overall, its very helpful and it very easy to navigate through. Pros It is very convenient for most every process in our office Cons The insurance updates can be a pain, especially when patients are in the office. Review Source Response from Modernizing Medicine February 19, 2025 We value your feedback, Kimberly! Thank you for taking the time to leave us a review. CC Capri C. Aesthetician Medical Practice Used the software for: Less than 6 months ### "ModMed performance " February 18, 2025 5.0 Generally speaking its a great program once you are familiar Pros easy to navigate, the font as well as the icons Cons sometimes screens bounce back, ill click on option then it bounces to not that screen Review Source Response from Modernizing Medicine February 21, 2025 Thank you for your review, Capri! We appreciate your feedback. CL Cassandra L. Ophthalmology tech Medical Practice Used the software for: Less than 6 months ### "Northeastern Eye Institute " February 24, 2025 5.0 Pros Very easy to read, understand and easy to impute information. Cons The least I like is when the WiFi goes off Review Source Response from Modernizing Medicine February 25, 2025 We're so happy you're enjoying; thank you for sharing, Cassandra! LS Lisa S. Front Desk Coordinator Medical Practice Used the software for: Less than 6 months ### "ModMed Review" February 18, 2025 4.0 Overall a good interface but could be great with a few changes Pros Easy to use, easy for data entry, easy to switch between screens Cons Keystrokes could be saved with coding changes/updates, ability to query the database for reporting or help with weekly/daily tasks Review Source Response from Modernizing Medicine February 20, 2025 We appreciate your feedback, Lisa. Thank you! gW gia W. front desk Cosmetics Used the software for: Less than 6 months ### "mod med review" February 24, 2025 5.0 I like it as a whole very easy to navigate Pros I like the layout and the easy accessibility Cons No grammar correction and also when scanning insurance zeros turn into o’s Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Gia. Thank you! SR SHENETTA R. Surgery Benefits Specialist Medical Practice Used the software for: Less than 6 months ### "Mod Med Review the 1st " February 27, 2025 5.0 My overall experience is great now that I have learned it Pros User friendly and able to navigate with ease. Cons Just when it went down one time, and we couldn't collect payments and some of the payments posted twice Review Source Response from Modernizing Medicine February 28, 2025 We appreciate your feedback, Shenetta. Thank you! NC Najae C. PSR Hospital & Health Care Used the software for: Less than 6 months ### "Love the different course that ModMed Offers" February 18, 2025 5.0 Overall I have had a good experience with ModMed. I have learned alot from taking course on there. Pros The different learning exercises that I can choose from. Cons There was not anything that I didn't like about it. Review Source Response from Modernizing Medicine February 20, 2025 We're so happy you're enjoying; thank you for sharing. DS Derek S. Ophthalmologist Medical Practice Used the software for: 2+ years ### "Worst EMR I have ever used" June 4, 2024 1.0 Horrible. If I go to a practice and this is their EMR I am quitting. Pros When the system works it is very intuitive and can make charting easy. HOWEVER, it crashes at least once per week and leaves our practice crippled as we lose all the patient's information and reasons for the visit. Cons Customer service is non-existent. As I mentioned above the software crashes multiple times per month and you are unable to see anything about the patient (last exam, reason for visit, previous appointments, diagnostic imaging). If you try and call or email you get directed to either an answering service that does not return calls or an email chain that says someone will be in contact soon. This is by far the worst EMR I have ever used. Review Source Response from Modernizing Medicine June 6, 2024 Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. WS Wesley S. President and Medical Director Medical Practice Used the software for: 2+ years ### "Mod Med for small office" May 8, 2024 4.0 Pros 5 years ago, the ipad based methods of creating documentation were cutting edge. Little advancement since. Integration with other software programs. responsiveness to suggestions to change software. Cons Practice management module never worked well for financial integration. Increasingly cumbersome with some errors in coding notes and services. Not very customizable. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Athena](https://www.capterra.com/p/155897/Athena/) Reason for choosing ModMed Startup costs. Monthly costs.Both were better. Ease of migration of old data. Visual diagrams. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) prior EMR was much worse in documentation of notes. Review Source Response from Modernizing Medicine May 10, 2024 We value your feedback, Wesley! Thank you for taking the time to leave us a review. BH Bill H. Used the software for: ### "" July 6, 2013 5.0 I lead the Administration and Operations for a 5 physician, 4 physician extender dermatology practice. Prior to this position, I spent 17 years as a senior executive at Accenture, the world's largest technology consulting firm. In this role, I worked with many Fortune 100 companies and their technology vendors. Software company evaluation and selection is one of my areas of depth and experience. Our practice spent over 1 year evaluating the EMR marketplace, watching closely as it evolved. We met with the sales and support personnel from the leading firms with Dermatology-specific solutions. In addition to features and functionality, we sought a partner with a vision, and the dedication and know-how to translate that vision to the market. We selected Modernizing Medicine (M2) in Q3 2012 and are approaching 1 year with it in production. I recently asked several of the physicians to share the best thing they like about M2 EMA. Their decidedly non-IT replies were - "it’s awesome, my patient visit documentation quality is stunning when compared to my old paper charts"; "it's amazing -it just keeps getting better with each release"; and "the coding accuracy, based on the Dx codes, is brilliant". Our pathology lab coordinator is effusive in her praise of EMA’s Cancer Log, and even more impressed with the fact that they value and adopt her input on how to make it easier to use. Our medical assistants (MA’s) love the new body maps in the latest update - more accurate and anatomically correct. The “EMA runs in background” feature is helpful when patients sign consent forms; they no longer accidentally hit the "home" button and close EMA. Several of our MA’s and one physician extender had experience with M2 EMA’s leading competitor, and they tell me EMA is significantly better and much easier to use. Given the size of our practice and the number of employees and providers, we elected the on-site training option. The trainers were young, dynamic, and impressive - not only in their knowledge of the software, but also their command of the business process flow within a dermatology practice. We trained in August, 2012 and went live after Labor Day. We hoped Meaningful Use (MU) would be attainable over the last 3 months of 2012, but we had muted expectations given the magnitude of the transition. After 1 month of using EMA and running the helpful EMA MU reports, we "knew" we were going to attain MU. We attested on 12/14/12. The MU Progress reporting is outstanding, and the drill downs take you right to where MA corrections are needed or omissions were made. It is obvious that the design of EMA is the work of physicians with deep clinical experience. The iPad and workstation platforms demonstrate the integration of advanced technology and streamlined dermatology office work-flow. Above all else, we continue to be amazed with the quality and dedication of every M2 employee we interact with. From the leadership team to the newest employee, we are consistently impressed with their desire to answer our questions and to help us succeed. A front desk employee of ours noticed an inconsistency in a “last visit date” field in EMA and we brought it to Customer Support’s attention. When M2 confirmed we’d identified a bug, we were showered with praise and they fixed it immediately. It is clear they are intellectually and emotionally invested in making M2 EMA the best. I don't believe we've found another bug since. After we selected EMA but early in our implementation approach, I had a software integration question. I asked to speak with someone in a leadership role on the “interface integration team”. Less than 4 hours later, Dan Cane called me at 7pm while I was watching my son play a baseball game. Dan spent 20-30 minutes discussing the pros/cons of the implementation and integration options I faced transitioning from our paper chart and legacy practice management system environment. How many other CEO’s could or would be willing to do that? When we began our EMR software selection process, our biggest fear was selecting an EMR product/company that would be eclipsed by others in the marketplace. We no longer have any fear of the future. We are 100% sure we made the right decision, and we could not be more pleased to have M2 EMA as our EMR partner. Review Source GW Gilbert W. Used the software for: ### "" April 7, 2013 5.0 I am the owner/doctor of a solo ophthalmology practice and just opened a little over a year ago. I only have two staff members: a receptionist and a tech. I wanted to start off right away with an electronic health record system because I didn't have much storage space in my new office. I also wanted to qualify for Meaningful Use. I was looking for a cloud-based electronic health record (EHR) system because it would minimize the amount of computer equipment needed and be easily accessible. I also wanted a system that would utilize the iPad, if possible. I started with a company that had a very nice layout that displayed all the examination findings in one screen, but there were several major problems (watch out for these when you are shopping): The javascript-based interface accessed through a web-browser had many bugs. The IT team was poor. It was based in another country, so there was a problem coordinating time zones. There was also poor communication among the teams within the company. It took them 5 months of trying to program a bridge between my EHR and practice management (PM) systems, and by that time, I was just sick of the run-around that they gave me. I could not find the time to program all of my impression/diagnosis code/plan algorithms. The default ones they packaged for me were inadequate. I really wanted to use an iPad for my EHR. Even if I could access this EHR with the iPad Safari browser, the user interface was really designed for clicking with a mouse and using a PC keyboard. I finally went to paper charts for a few months while shopping around for other EHR systems. I randomly got a Google ad for Modernizing Medicine while writing my email and decided to check them out. When I clicked on their ad, they were advertising for their ophthalmology app, but had not released it yet. A few months later, I looked again, and found that they had just released their ophthalmology app and that they were Meaningful Use certified. I signed up with them a few weeks later and have been with them for the past 6 months. I was up and running just in time for the last attestation period for Meaningful Use for 2012 (October 2012). The company has been great to work with. The EHR to PM system bridge was completed within a few weeks. The online training was great and timely (we fit the sessions within a month and this gave me time to spare for going online in time for October 2012). Customer service has also been wonderful. They are continually making improvements. The system is easy to use, and it comes packaged with impressions/plans that is already great. The time-saving program that makes most accessible the most common impressions/plans that you choose is really time-saving. I also love how it is "customizable" on the fly. If you don't like one of the pre-programmed items, you change it and it is saved for the next patient with the same presentation. I am most impressed with their native iPad app. To me, it is the biggest selling point of Modernizing Medicine. When I signed up with Modernizing Medicine, they were, as far as I knew, the only cloud-based EHR with a native iPad app. The only other company with a native iPad app was one which was apparently pretty expensive and also required me to purchase an in-house server (another huge expense). As a note, if you are in the market for an EHR in which you can use an iPad, don't be tricked by other companies which claim that you can use the iPad to navigate their program. Most of them use a remote desktop program in which the iPad is essentially mirroring the screen from a separate Microsoft Windows computer in your office (a former colleague of mine was duped this way). It is slow, because you are running the EHR 'secondhand,' and the iPad touch interface was never made to navigate through Microsoft Windows. If you see an ad from another company that shows an iPad with a screenshot that looks like a Microsoft Windows window, be wary! The iPad interface of Modernizing Medicine is very easy to use (and easy to learn) and saves me a lot of time. With my previous EHR, it was still inconvenient to lug around a laptop from room to room or from a room to a table surface to use the mouse and keyboard to fill out charts. With EMA (Modernizing Medicine), I can fill out charts while I walk from room to room between patients. Electronic prescriptions are sent right through the app. I have one iPad for myself, and one for my tech. My staff love the program. One of my iPads has a cellular data plan activated - the benefit of this is that it can still operate if the Internet connection in your office is down. I also can take the iPad from hospital to hospital if I need to do an off-site consult. I have given Modernizing Medicine 5 stars in three of the rating categories. I gave 4 stars for the product quality, only because I have encountered bugs even if it is a very high quality product. However, I have never encountered an EHR that does not have bugs (my colleagues all tell me that their EHR systems have bugs). In addition, Modernizing Medicine has been very proactive in addressing bugs and making improvements. Review Source EN Erik N. Ophthalmologist Medical Practice Used the software for: 2+ years ### "EMA is the best ophthalmology EHR available." April 19, 2019 5.0 Our experience has been so excellent with both the EHR product itself as well as the Modernizing Medicine team that we have since adapted their practice management software as well. While using another practice management company we were able to directly contrast the customer support between the two companies...and there was no comparison. From implementation to troubleshooting, the support from Modernizing Medicine is far superior to anyone we have come across. The support team is reason enough to choose EMA over its competitors. Fortunately they also have a superior product to go with a great support team. If you are considering an ophth EHR do not hesitate to go with Modernizing Medicine. You will not be disappointed. I have no financial incentive or other alternative motivation to promote this product. They have exceeded my expectations from the very beginning and I just really love this EHR! Pros The intuitive interface makes documentation far easier than any of the other systems we tested before choosing EMA. Even our more senior partners were able to adapt to this system coming from decades of paper charting only and without having to employ scribes. Cons We are ‘dead in the water’ on the very rare occasion that we loose internet connectivity. Currently there is no way to access prior patient records or testing since it is all stored on a cloud server. In 4 years of using this system we have only had this happen 2 or 3 times for a period of 1 hour to half a day. This has never been a problem with the EHR system itself but was either our internet service provider or once when there was an ‘attack’ on the amazon server system. Reverting back to paper at those times was a great way for us to realize how much we preferred documenting in EMA rather than paper! Review Source Response from Modernizing Medicine April 24, 2019 Good morning Dr. Niemi - Wow, thank you! We very much appreciate you taking the time to share your valuable feedback with us and others considering our software. Thank you from the entire Modernizing Medicine team! -Holly A., Clinical Solutions Manager TP Thu P. Ophthalmologist Medical Practice Used the software for: 2+ years ### "The most inefficient EMR I have used in 15 years" July 7, 2023 1.0 I spend hours every night/weekend charting because of the inefficiency of the program. The support is horrible/nonexistent. Lots of bugs, unannounced updates. It ruins my quality of life. Pros It’s easy on the eyes, looks pretty. It’s easy to use for staff who are not tech savvy. Cons So so inefficient. Constant scrolling, switching between screens. Unable to upload prescription details. Doesn’t update history automatically. Frequently crashes. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Changed job position Review Source Response from Modernizing Medicine July 14, 2023 Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. Talk to a Capterra advisor for free and get results within 15 minutes.