# Page 2 | ModMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ModMed the right Telemedicine solution for you? Explore 363 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124590/EMA/reviews --- ModMed 4.4 (363) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 2 - Reviews of ModMed ## Showing most helpful reviews Showing 26-50 of 363 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK SC K. Staff MD Medical Practice Used the software for: 1-2 years ### "Modmed - Worst EMR" October 1, 2025 1.0 WORST EMR that I have ever used: compared to EPIC, Eye MD and All Scripts. 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since Modmed under-codes Pros comprehensive pre-written discussions about diagnosis. Workflow tab is helpful to view clinic flow. Code tab to review charts is helpful, unless you want to review more than 1 day. Cons 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since Modmed under-codes 4) Very Poor response from Modmed to make corrections Review Source Response from Modernizing Medicine October 7, 2025 We're sorry to learn about the challenges you've encountered. We would appreciate the opportunity to look into this. Could you please email us the details at responseteam@modmed.com? MA Michelle A. Director Hospital & Health Care Used the software for: 2+ years ### "Mod Med Updated Review " March 20, 2026 5.0 My overall experience is very positive. Our customer success manager is extremely helpful and the support teams are great. MIPS was a new process for me and the MIPS advisor we had was amazing! Pros The improvements and capabilities that they continue to provide to enhance the users experience. Its a very easy software to use and maneuver in. Cons I still feel like the reporting capabilities can be improved to where they are more customizable without errors. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing ModMed Pricing, ease of use ease of implementation with providers and staff Review Source Response from Modernizing Medicine March 24, 2026 Thank you so much for your thoughtful review. We're delighted to know our efforts are making a positive impact, and we appreciate you taking the time to share. SKH Sarah Kate H. Human Resource Manager, Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "We enjoy ModMed" September 23, 2025 4.0 Overall, we really enjoy the functionality of ModMed. We like that it is web based and we seem to not have too many issues with it. Pros Our practice works out of two separate EMR systems so we are able to see functionality out of both systems and compare. We love ModMed and wish they offered Cardiology so we could switch all of our practices over to just ModMed. We currently use it for Dermatology and Allergy & Asthma. The practice management side is extremely user friendly. As I work on the Administrative side, I cannot personally speak for the Clinical side but our physicians seem to think it is user friendly and are happy with their purchase. Cons Customer support could use some work. It seems when we have some issues, it is extremely difficult to get someone to speak with you directly on the phone rather than by email. This delays fixing things. Switched from [Veradigm Practice Management](https://www.capterra.com/p/276109/Veradigm/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Another practice recommended due to the advanced functionality compared to the other system. Review Source Response from Modernizing Medicine October 1, 2025 Sara Kate, we're so happy you're enjoying ModMed's EHR. Thank you for sharing! MH Marc H. Practice Manager Medical Practice Used the software for: 6-12 months ### "Great company to work with" March 1, 2025 4.0 Great. From the first conversation from our sales rep all the way to meeting people at MOMENTUM, ModMed has been a great overall experience. I would highly recommend. Pros The kindness and transparency of everyone we have been in touch with from the sales reps, project managers to all of the trainers we worked with during implementation. Very eager to be as helpful as possible. Cons The inconsistency of communication when submitting support cases. At times the communication has been great, but others? There have been times our biller has submitted cases about billing issues and never heard back. That’s unacceptable Switched from [SammyEHR](https://www.capterra.com/p/132054/SammyEHR/) ModMed purchased the Sammy EMR. We were offered a ModMed demo explaining that we could either implement EMA or self explore other options. Review Source Response from Modernizing Medicine March 3, 2025 We value your feedback, Marc! Thank you for taking the time to leave us a review. JS Judith S. Practice Administrator Medical Practice Used the software for: 2+ years ### "ModMed is more than a tool for your practice!" February 25, 2025 5.0 The staff is knowledgeable and kind. I appreciate their patience. Pros My practice loves the EMR. The system is clearly the top EMR for derm. We have been on this software since 2014 and find its ease of use and user friendliness such a plus. New, inexperienced staff are so intimidated but quickly learn the system. It just makes sense! Cons I wish the PM were a little more mature. There are still so many things I would like to see. I like to trend and compare year over year but there is a two year data limitation. You can still get data but you have to request it. That is frustrating to me. Reason for choosing ModMed The EMR was very powerful. It had more features when it came to dermatology needs Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Judith! Thank you for taking the time to leave us a review. JD Jill D. Patient Service Representative Medical Practice Used the software for: 2+ years ### "Patient Service Representative" February 24, 2025 4.0 It seems to be very logical and straight forward. I really don't have anything else to compare it to since I am new to the medical field. Pros When it tells you what is missing or invalid when scheduling appointments. The ease of changing an apppintment day/time; seeing the doctor's schedule and the color coding of the various types of appointments. Cons I wish I knew more about all it can do, I feel that it could help to streamline the scheduling if I knew all that ModMed can do. I never got "official" training. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Jill! Thank you for taking the time to leave us a review. PC Paula C. Business Office Manager Medical Practice Used the software for: 2+ years ### "Great System" February 18, 2025 5.0 It has been extremely helpful for the practice and, personally, made my job easier. Pros We first puchased only the EHR portion of ModMed and was very pleased, but, as soon as they come out with the Practice Management system, it has made our entire practice so much more efficient and eliminated so many tasks that were being transferred from person to person and place to place. We have been very pleased with the entire system in general. It is very user friendly and promotes accuracy and accountability for everyone in the practice. Cons In the beginning, the transition was quite the curve ball, but, we have definitely surpassed that. My biggest con is the reporting system I find difficult to navigate at times and as a person in the billing department, we do not like the transaction you have to use for a returned payment. That is pretty much it. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) It was not geared for Dermatology; it was initially designed for Anesthesiology and Radiology Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, Paula. Thank you! SR Steve R. Physician Medical Practice Used the software for: 6-12 months ### "ModMed....get some" February 25, 2025 4.0 It has been a gentle learning cure with my MAs. We are at the point of knowing how to streamline our patient interactions with documentations to complete charting in a timely and accurate fashion. Pros \-The patient data is organized well on one screen although some quick access tweaks could be added as noted in the cons. -Physical exam is robust but could use some additional tweaks. -The ICD 10s with associated patient education points is robust -The algorithm for calculating E&M codes is fare Cons \-Limited amount of saved common prescriptions -Unable to add a saved common prescription without opening an active chart -Lake of simple interface to edit save common prescriptions -Lake of quick access to add height and weight to make sending prescriptions more streamlined for pediatric patients -Frustration when adding height and weight on a pediatric patient when sending a prescription and is unable to be saved for the an additional prescription -Lake of quick access to add medication allergies -Tasks are not included in summary with patient chart encounters -Physical exam missing some key descriptions that my MA has to input manually Review Source Response from Modernizing Medicine February 26, 2025 We value your feedback, Steve! Thank you for taking the time to leave us a review. HM Hazel M. Admin Director Medical Practice Used the software for: 1-2 years ### "There is always Pros and Cons" February 26, 2025 4.0 Overall this has been a good system. I have used MedStar, Athena, Prognocis and now Modmed. I would choose Modmed again. Pros It's nice to have the body in the chart and click on the part you need. It can help with getting authorizations for our patients. Cons When you select add an attachment to the visit, it does not print with the visit note to send to the insurance company. My providers would have liked to have this feature such as adding radiology to visit's to support. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing ModMed The provider liked Modmed's body charting better Switched from [PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) We saw Modmed at a show and it was what we needed Review Source Response from Modernizing Medicine February 27, 2025 We appreciate your feedback, Hazel. Thank you! CB Carol B. Billing Manager Medical Practice Used the software for: 6-12 months ### "Billing Mgr" February 24, 2025 5.0 It has been a positive transition from our old EMR to ModMed. The functionalities is 100% better with ModMed and it is very user friendly. Pros All my information is available at the push of a button and l really like all the hyperlinks. It is quick and efficient. Cons The payment applications don't seem to be streamlined in my company and notes created in charts that been a challenge. I Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing ModMed Practicality of the system that met our needs. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) We needed to consolidate our practice to one system. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Carol! Thank you for taking the time to leave us a review. SK Sheena K. Physician Hospital & Health Care Used the software for: 1-2 years ### "Pretty satisfied with a few issues" March 3, 2025 5.0 Pretty good. Would recommend for comprehensive ophthalmology offices. Pros That billing and writing notes are integrated. You can see exactly how much each CPT code charges, and it is easy to run financial reports and sort by many fields. I also liked how easy it is to view/modify the schedule and add time blocks. Cons A few issues: 1) lack of follow up on billing. 2) scrolling is backwards/not intuitive on OCTs in image management. 3) updates/changes take a long time-I was told 2-3 years for the OCT scrolling issue. 4) You can't change which fields are "sticky" and some were made un-sticky (such as save fax to patient's chart) which is very inconvenient. Review Source Response from Modernizing Medicine March 4, 2025 We value your feedback, Sheena! Thank you for taking the time to leave us a review. KG Kathia G. Referral Coordinator patient call center Medical Practice Used the software for: 1-2 years ### "Great overall and easy to work with ! but could change things " March 7, 2025 4.0 It's been a Great experience ( so far), of course, there is lots of room for improvement and upgrades ( if they are willing to hear users out ), but i use it everyday and it's very easy to use and organized overwall there could be changes in some places too. Pros Very organized system, easy to work around Cons I work in the faxes tab consistently, the fax tab, I wish it could somehow be organized. I mainly need to see the referrals, and sometimes items like that can get lost once linked to a patient chart. If there were a referral tab where all referrals could go, while being linked to the patient, it would make that part easier for referral coordinators. Also, if we could get a preview of the fax when creating a task, that would be great. sometimes I task the wrong item or I have to double check myself because I click the fax and think it's the correct one, but its not, the only way of knowing is by looking at the fax # Review Source Response from Modernizing Medicine March 10, 2025 We value your feedback, Kathia! Thank you for taking the time to leave us a review. LB Luis B. patient coordinator Hospital & Health Care Used the software for: 1-2 years ### "Lou's Review " February 27, 2025 5.0 i think ModMed is a useful product and has shown why with its current success. Pros the thing I like the most about ModMed is that it's very easy to navigate and gather the information you're looking for. Cons there are too many options to get to the same thing. Review Source Response from Modernizing Medicine February 28, 2025 Thank you, Luis! We appreciate the positive comment. JI Jerri I. CEO Hospital & Health Care Used the software for: 2+ years ### "Would Recommend Time and Time Again" February 27, 2025 5.0 I have been in healthcare for over 35 years. I was among one of the first groups who implemented an EHR back in the early 2000's. ModMed is hands down the best system I have worked in. Pros Easy for clinical staff to use, very intuitive. The analytics reporting tool is fabulous, you can slice and dice all sorts of information. Managing the A/R is extremely easy, especially compared to other systems I have worked in. Cons ModMed has the ability to load the payer fee schedules and run variance reports. However, it does not work 100% of the time. The system configuration is somewhat limited for multi-specialties. Review Source Response from Modernizing Medicine March 4, 2025 We appreciate your feedback, Jerri. Thank you! MT Madeline T. president Medical Practice Used the software for: 6-12 months ### "Love everything but MIPS training time alotted." February 18, 2025 5.0 very good; would recommend it to colleagues. I like the billing service, boost, too. I am still trying to navigate the inventory module. We have not really utilized it fully. Pros I like how quick it is to review biopsy results and forward them to appropriate locations. Cons I don't like the lack of training on the MIPS process; especially coming from another EHR and having to report from 2 EHRS. Also, they only gave me 2 hours to learn about which qualities to report on and how to chart them. Alternatives considered [EZDERM](https://www.capterra.com/p/162007/EZDERM-EHR/) Reason for choosing ModMed history and friends who used it; I also saw it at many conferences Switched from [OverIT Next-Gen FSM Platform](https://www.capterra.com/p/192898/Geocall/) bridges went down alot; not derm specific Review Source Response from Modernizing Medicine February 21, 2025 We value your feedback, Madeline! Thank you for taking the time to leave us a review. YS Yvonne S. Assistant Practice Administrator Medical Practice Used the software for: 2+ years ### "I am a ModMed OG" February 19, 2025 5.0 We have used ModMed for nearly 11 years. It's been a good experience and they continue to improve with new products and partners, which streamline processes. We have always gotten great support and quick responses to any issues. Pros Ease of use. New users are able to become proficient quickly. Existing users adapt to new releases and upgrades without any disruption to their normal flow. Cons Some features are only available on the PC platform and not the iPad. But those are few. Overall, I am very happy with our choice to use ModMed EMR and PM. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[NextGen](https://www.capterra.com/p/144594/NextGen/) Reason for choosing ModMed Better solutions, ease of use, great support. Review Source Response from Modernizing Medicine February 21, 2025 We appreciate your feedback, Yvonne. Thank you! MU Maria U. OFFICE MANAGER Medical Practice Used the software for: Less than 6 months ### "Use at your own risk. " September 29, 2025 1.0 The only good thing about this experience was the trainer \[sensitive content hidden\]. She was very helpful even though I expressed multiple times how much I hated this system. Pros Nothing!, Going from Exscribe to MOD MED is a joke. They lied about initial pricing, I was quoted a completely different price. I feel like I was sold on a program that is nothing like what we are using. Not Orthopedic friendly! Cons My provider is older and using this system was suppose to be much easier but it is not. We still don't have any of our files transferred over. Review Source Response from Modernizing Medicine October 1, 2025 Thank you for letting us know about this. We want to work with you to understand what happened. Please contact us at responseteam@modmed.com so we can follow up. JS Jill S. Office mgr MA Health, Wellness and Fitness Used the software for: 2+ years ### "office mgr" February 18, 2025 5.0 One of the best in derm modules in EHR. Easy to train new employes. Pros very user friendly and easy to use. Easy to train new employees. Cons the constant updates. It tends to change some of the work flow some for the better and some makes some things difficult Alternatives considered [EZDERM](https://www.capterra.com/p/162007/EZDERM-EHR/) Reason for choosing ModMed The ease of using it. It made our clinic able to see more patients due to the ease of using it. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) It was horrible for derm. We would lose data. Review Source Response from Modernizing Medicine February 20, 2025 We value your feedback, Jill! Thank you for taking the time to leave us a review. SH Stephanie H. Scheduling Administrator Medical Practice Used the software for: 2+ years ### "My Experience " March 3, 2025 5.0 In the past I used Epic in which there was so much that went with that program. TMOD MED is very easy to learn & utilize on many levels from scheduling to providers entering notes. Pros I like how any one in any of our 4 locations can be working on the same patient at any given time. As well as the entire system is very easy to work at most angles. Cons I would like to be able to enter other pertinent information such as nick names on the actual schedule screen. So at our office we typically find the date & time of the app double click & start at that screen for scheduling. At this screen some information does not populate unless you go in & create pt first & then find date & time. Review Source Response from Modernizing Medicine March 5, 2025 We appreciate your feedback, Stephanie. Thank you! CA Christy A. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Manager" February 27, 2025 5.0 It is good, I would recommend to any other practice. Pros Ease of use and learning the system. Training on Mod Med U Cons slow to make chances that are needed for some practices Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing ModMed It seems to be built for Dermatology Practice Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[MacPractice MD](https://www.capterra.com/p/77177/MacPractice-MD/) we had two EMR and need one that worked. Review Source Response from Modernizing Medicine March 4, 2025 We value your feedback, Christy! Thank you for taking the time to leave us a review. BM Bonnie M. FD Supervisor Hospital & Health Care Used the software for: 2+ years ### "ModMed is great" March 12, 2025 5.0 works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical. Pros We use the PM & EHR portions and they are a seamless together! Cons cosmetic packages aren't a smooth process. Review Source Response from Modernizing Medicine March 13, 2025 We value your feedback, Bonnie! Thank you for taking the time to leave us a review. SH Samantha H. Receptionist Medical Practice Used the software for: 2+ years ### "Samantha H - ModMed Review" February 19, 2025 5.0 Overall, I can't complain about ModMed and love how helpful the support staff is when we have to call. Pros I love how user friendly it is and how organized the system is. Cons When insurance eligibility doesn't work. Switched from [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Update all paper charts to EMR for a busy dermatology practice Review Source Response from Modernizing Medicine February 21, 2025 Thank you, Samantha! We appreciate the positive comment. lC lapreal C. clinical Medical Practice Used the software for: 2+ years ### "positive feed back" February 24, 2025 5.0 over all i have really liked my experience with ModMed. Pros It's very easy to put diagnosis's in and modify them. Cons Its not easy when you have to change the diagnoses. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback! Thank you for taking the time to leave us a review. XPN Xuan Phuong N. patient supports Hospital & Health Care Used the software for: 1-2 years ### "dept 2004- patient support" February 27, 2025 4.0 I often work in my field: verifying eligibility, enter authorization, use stickies notes, scanning path reports, blood works, sending fax to outside for medical notes, sending out itemize to patients, scheduling/rescheduling patients' appointment; Rx history Pros convenient for fax to outside, especially medical notes, path reports etc to the third parties. Cons Primary Medical Payer: some medical groups have not been updated in the system: for example: prospect/astiva; patient is eligible with United care medical group/caloptima, however, it cannot work out when checking eligibility, I have manually changed ELIGIBILITY STATUS to Active. Switched from [NextGen Medical Billing](https://www.capterra.com/p/10005943/NextGen-Healthcare-Medical-Billing/) our office changes management. New management uses Modmed Review Source Response from Modernizing Medicine February 28, 2025 We value your feedback, Xuan Phuong. Thank you for taking the time to leave us a review. MC Melissa C. Assistant Medical Practice Used the software for: 6-12 months ### "medical assitant point of view" February 28, 2025 4.0 once you get use to it i8t is pretty good Pros Makes checking eligibility much easier and can pull benefits on other insurance we weren't able to with old software. Cons inputting information takes a little more time. Switched from [SammyEHR](https://www.capterra.com/p/132054/SammyEHR/) was no longer going to be available to use Review Source Response from Modernizing Medicine March 3, 2025 We value your feedback, Melissa! Thank you for taking the time to leave us a review. 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