# ModMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ModMed the right Electronic Medical Records solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124590/EMA/reviews --- ModMed 4.4 (364) [View alternatives](https://www.capterra.com/p/124590/EMA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of ModMed Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews JS Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “It’s easy to navigate, saves time with efficient workflows, and can be customized to fit our practice’s needs, which really helps streamline daily operations.“ April 10, 2026 XN Xuan Phuong N patient supportsHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “Primary Medical Payer: some medical groups have not been updated in the system: for example: prospect/astiva; patient is eligible with United care medical group/caloptima, however, it cannot work out when checking eligibility, I have manually changed ELIGIBILITY STATUS to Active.“ February 27, 2025 JS Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “It has helped streamline our workflows and improve efficiency in day-to-day operations.“ April 10, 2026 MW MARK W CEO and PhysicianMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “After being promised for a year (at this point you have so many AR's you cant back out and are trapped), nothing ever get fixed, plus you are charged for the portions of the program that are non-operating. “ June 30, 2025 MA Michelle A DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It offers the features we need to provide optimum patient care as well as the billing and revenue cycle.“ March 20, 2026 KW Karen W Medical ReceptionistMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “The attachments that the patient is asked to upload from making an online appointment, but the user of EMA is not able to upload from "attachments" scanned in from the patient“ February 24, 2025 LH Lindsay H OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I am able to go from check in to note to billing and more easily, making the entire “paperwork” part of being a doctor less time consuming, more accurate and easily managed.“ February 18, 2025 CG Connie G BUSINESS OFFICEMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “training process is not very helpful, not able to understand training online/managed to have an individual which uses the product in another office train me“ February 20, 2025 ## Showing most helpful reviews Showing 1-25 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TR Theressa R. Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product but tricked us into paying $28K extra" March 28, 2023 5.0 I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date". They are so busy adding new clients on they don't have time to push your training so the long/ short is you have to start paying before they implement. I see no reason why we would be charged for software, patient reminders, efax, coding assistance, prescription writing capabilities, or patient surveys when we literally had zero access to it. I can understand charging a fee for the "sandbox" but we still had no access to the actual software functionality. Pros We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation. Cons Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing ModMed ModMed did not charge a % for billing (but they make it back in other ways) Review Source CB Carol B. Billing Manager Medical Practice Used the software for: 6-12 months ### "Billing Mgr" February 24, 2025 5.0 It has been a positive transition from our old EMR to ModMed. The functionalities is 100% better with ModMed and it is very user friendly. Pros All my information is available at the push of a button and l really like all the hyperlinks. It is quick and efficient. Cons The payment applications don't seem to be streamlined in my company and notes created in charts that been a challenge. I Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing ModMed Practicality of the system that met our needs. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) We needed to consolidate our practice to one system. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Carol! Thank you for taking the time to leave us a review. MW MARK W. CEO and Physician Medical Practice Used the software for: 2+ years ### "Any program but this one." June 30, 2025 1.0 Terrible, frustateing as all heck. I think that I feel more betrayed then anything. I lecture at several seminars and bring my Ipad with me. Sometimes hundreds of students or other physicians see this glich with the Dragon issue during my case presentations. They must have lost thousands of potential doctors at this point. They still will not fix the issue. I just really really fell ripped off. Pros NOTHING!!! Absolute the most frustating program ever used in my career. In the beginning you are excited and promised the world. I think a few problems actually were corrected. I think that maybe the company just became to big or something. Frustation grew as gliches became more and more. Now every phone call with tech support is promising. They are friendly for sure. The techs actually act suprised (I think) that the issues have not been fixed and promise they they personally are going to get right on this. Nothing EVER comes of it. Cons Glich after glich after glich. I spend my entire day dodging gliches--costing me hours per day. After being promised for a year (at this point you have so many AR's you cant back out and are trapped), nothing ever get fixed, plus you are charged for the portions of the program that are non-operating. I have been so patient. Its not fair. They sell the hell out of you on something that just is not there. I have paid for Dragon medical on the App., for I use an Ipad. Your curser jumps all over the place with every word said. You have to stop with ever second word to replace your curser to resume dictating. Over a year and a half they have been promising a fix. I pay an extrta 100 dollars per month that they will not take off of my bill fort this. Review Source Response from Modernizing Medicine July 2, 2025 Hi Mark, Thank you for your review and for taking the time to share the details of your experience. We always aim to deliver a great experience and regret that we missed the mark in this situation. Our relationship with our customers is incredibly important. We appreciate you making us aware of your ongoing frustration. AP Ashley P. Billing Medical Practice Used the software for: 2+ years ### "Best EMR I've Ever Worked With" February 24, 2025 5.0 Best system I have ever worked with. I have worked with alot of EMR systems and everything about the system and ten folds better. Pros The flow of the system and the ease of finding what you need. Cons I can't think of anything I don't like about it off the top of my head. Switched from [Practice EHR](https://www.capterra.com/p/159036/Practice-EHR/) ModMed had a much better workflow and ease of use Review Source Response from Modernizing Medicine February 25, 2025 Thank you, Ashley! We appreciate the positive comment. LH Lindsay H. Owner Medical Practice Used the software for: 2+ years ### "ModMed changed my practice" February 18, 2025 5.0 I have had an excellent experience with ModMed. The customer service is fast and efficient and you speak with real people. The billing processes are intuitive and straightforward. Note taking is simplified and allows me to add and subtract to the note as needed without having to jump through a dozens of hoops or steps. Pros Stream-lined, efficient and time-saving all in one EMR. I am able to go from check in to note to billing and more easily, making the entire “paperwork” part of being a doctor less time consuming, more accurate and easily managed. Cons There’s not much I don’t like about ModMed except that I cannot start a visit note on the ModMed app on my phone. Switched from [SammyEHR](https://www.capterra.com/p/132054/SammyEHR/) I wanted to use a more up to date/technologically savvy EMR Review Source Response from Modernizing Medicine February 20, 2025 We're so happy you're enjoying; thank you for sharing. TF Tami F. Practice Administrator Medical Practice Used the software for: 6-12 months ### "The impact of ModMed from a practice standpoint" February 27, 2025 3.0 Overall this is a decent system for the money. Pros The ease of scheduling a patient is convenient and fast. Cons The reporting is lacking as well as the billing features. The lack of customizable features in the EHR system could stand some enhancement. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing ModMed The EHR functionality was liked better by our providers. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) The cost of Athena was extremely expensive, so for a private practice we had to make a money saving choice. Review Source Response from Modernizing Medicine February 28, 2025 We value your feedback, Tami. Thank you for taking the time to leave us a review. KH Kelly H. Business Office Supervisor Medical Practice Used the software for: 2+ years ### "Support not great " February 18, 2025 4.0 Support service is not been great. I have been waiting for a reply to get an issue resolved for several weeks and have had no resolution and no response after several emails if they were able to resolve my issue. Pros User-friendly, easy-to-navigate scheduling and train new staff Cons Some features are not available yet such as adding the full address to the right when it shows upcoming appts. Also would like to be able to recall more than the last 10 charts when pulling down the dropdown. Switched from [ifa EMR](https://www.capterra.com/p/126279/EcMR/) Outdated and did not have features we needed for growing practice Review Source Response from Modernizing Medicine February 19, 2025 Thank you for your review, Kelly! We are always looking to improve our product experience and your feedback is helpful. KW Karen W. Medical Receptionist Medical Practice Used the software for: 1-2 years ### "ModMed Review" February 24, 2025 4.0 I feel like I am consistently learning something new - ongoing learning Pros The options available to navigate through a chart are endless - not having the proper training/tools to fully utilize the system is unnecessary wasted time Cons The attachments that the patient is asked to upload from making an online appointment, but the user of EMA is not able to upload from "attachments" scanned in from the patient Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) I work front desk not qualified to making these decisions Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Karen. Thank you! AH Adam H. Physician Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "The best in Dermatology" February 24, 2025 5.0 Modmed EMA allows me to work more efficiently and see more patients and spend less time documenting. Looking forward to using the upcoming AI scribe! Pros The ease of use and iPad interface make documenting from anywhere in the country a breeze. Cons Can't really think of any cons. They are responsive to enhancement requests and fix issue promptly. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) To improve efficiency and use a platform that doesn't look like it was made in Windows 95. Review Source Response from Modernizing Medicine February 25, 2025 Thank you, Adam! We appreciate the positive comment. IC ISAAC C. Ophthalmic Assistant Hospital & Health Care Used the software for: 2+ years ### "Great on IPAD but......" February 18, 2025 5.0 It has been very convenient to flow thru the option while using the IPAD but challengeable when on the COMPUTER. The options are formatted different. Pros easy to work with while using the Ipad. The Tabs specially " EYE LOG " is easier to read and manage. You can work on the patient's chart while not being glued to the seat, Cons When using the computer, its harder to manage and more steps to perform. The tabs are located different. Switched from [Doctorsoft EHR](https://www.capterra.com/p/161782/Doctorsoft/) I'm not administration, dont know why the change but i believe it was a promoter who had mentioned it to the owner Review Source Response from Modernizing Medicine February 19, 2025 We value your feedback, Isaac! Thank you for taking the time to leave us a review. MP Meghna P. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "EMR review- Aura Derm" February 24, 2025 4.0 I have used ModMed for the last 5 years and I can say I really think it is a great EMR for Derm practices. Pros The ease at which it integrates with our most used ancillary apps such as Klara. Cons How the Path portion of the app does not work 100% on the ipad app only on desktop. Also, do not love the Inventory management system. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing ModMed ModMed was the most derm appropriate to what we needed. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback! Thank you for taking the time to leave us a review. LE LISSETTE E. BILLING SPECIALIST Medical Practice Used the software for: 2+ years ### "LOVE MOD MED!" February 24, 2025 5.0 GREAT EXPERIENCE! LOVE WORKING WITH MOD MED Pros HOW EASY IT IS TO USE THE SYSTEM. EVERYTHING NEEDED TO RUN THE PRACTICE CAN BE DONE DIRECTLY THROUGH MOD MED. Cons PACKAGES OPTION IS A LITTLE TOO MUCH. CONFUSING TO EXPLAIN TO STAFF Switched from [MedInformatix](https://www.capterra.com/p/50810/MedInformatix/) MOD MED IS A NEWER MORE AUTOMIZED SYSTEM THAT ALLOWS US TO INTEGRATE MEDICAL RECORDS Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Lissette. Thank you! EG ELIZABETH G. PRACTICE OPERATIONS LEAD Medical Practice Used the software for: 1-2 years ### "ModMed Review " February 18, 2025 5.0 Love ModMed. It's super easy to learn and navigate. Love that we can duplicate our screens to be more efficient. Pros ModMed is so easy to navigate around in compare to other systems. Cons Every once in a while we get errors when trying to save some work. But other than that. All has been great. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Business made the switch. Not sure why. But I'm glad we did because ModMED was better. Review Source Response from Modernizing Medicine February 20, 2025 We value your feedback, Elizabeth! Thank you for taking the time to leave us a review. JC Johana C. Scheduler Medical Practice Used the software for: 2+ years ### "Best ERM ever" February 26, 2025 5.0 I have almost 3 years working everyday with Modmed and it makes my job way easier Pros Modmed is the best ERM system, you have everything in just one software Cons Sometimes it get stuck, but overall it’s great Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) Modmed is the best of the best, the former one was so manual Review Source Response from Modernizing Medicine March 4, 2025 We're so happy you're enjoying; thank you for sharing, Johana! KM KEYSHLA M. FRONT DESK Medical Practice Used the software for: 1-2 years ### "MOD MED EXPERIENCE " February 18, 2025 5.0 I ENJOY TU BE ABLE TO WORK WITH MOD MED .. IS EASY AND MAKE MY JOB EASY AND GIVE ME ALL THE TOOL TO BE ABLE TO HELP THE PATIENT . Pros THE SYSTEM IS VERY EASY TO HANDLE, AND THE MOST THING I LIKE IS THAT EVERYTHING IS IN THE SAME PROGRAM... EASY TO NAVIAGATE Cons ADD REMINDER ..... I FIIL OUT THE ADD REMINDER BUT PT NOT ALL THE TIME RECEIVED THE REMINDER Switched from [Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) I DONT MAKE THE SWITCH IT WAS OUR MANAGMENT...... Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, Keyshla. Thank you! DL Diane L. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" February 24, 2025 5.0 Modmed offers the convenience of an all-in-one practice management and clinical software for a variety of specialties. Further, within each specialization, we've experienced a collaborative, supportive community dedicated to our success. There are too many to name at Modmed who go above and beyond for us. Regarding the technical aspects, there really is no comparison; they are leaders in their field. Pros Mod med offers a superior product on both the practice management and clinical fronts. The analytics and reporting allows practices to plan strategic growth. On a personal note, the community we've built within Modmed is unique and unlike other EHR's. Cons It can be considered costly; however, Modmed does everything possible to work with each practice where they're at, using a holistic approach. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Diane! Thank you for taking the time to leave us a review. DJ David J. optometrist Hospital & Health Care Used the software for: 2+ years ### "ModMed review" April 11, 2025 4.0 I have used it for a few years and found it easy to use, although PC version is different and takes more getting used to Pros This EMR allows IPAD usage which allows me to face patient with data in front of me. Modmed is also ophthalmology specific. Cons PC version more difficult to use. The format is significantly different than the IPAD version, unless this has been changed recently Review Source Response from Modernizing Medicine April 14, 2025 We appreciate your feedback, David. Thank you! KG Kathia G. Referral Coordinator patient call center Medical Practice Used the software for: 1-2 years ### "Great overall and easy to work with ! but could change things " March 7, 2025 4.0 It's been a Great experience ( so far), of course, there is lots of room for improvement and upgrades ( if they are willing to hear users out ), but i use it everyday and it's very easy to use and organized overwall there could be changes in some places too. Pros Very organized system, easy to work around Cons I work in the faxes tab consistently, the fax tab, I wish it could somehow be organized. I mainly need to see the referrals, and sometimes items like that can get lost once linked to a patient chart. If there were a referral tab where all referrals could go, while being linked to the patient, it would make that part easier for referral coordinators. Also, if we could get a preview of the fax when creating a task, that would be great. sometimes I task the wrong item or I have to double check myself because I click the fax and think it's the correct one, but its not, the only way of knowing is by looking at the fax # Review Source Response from Modernizing Medicine March 10, 2025 We value your feedback, Kathia! Thank you for taking the time to leave us a review. JS Janette S. Patient Care Coordinator Medical Practice Used the software for: 2+ years ### "Honest review" February 18, 2025 4.0 I have been using ModMed for the last 2.5 years and so far I am very happy with the experience Pros I like that the system is easy to use and navigate. Cons The date of service does not appear on orders Review Source Response from Modernizing Medicine February 20, 2025 We appreciate your feedback, Janette. Thank you! AM Annie M. Physician Assistant Medical Practice Used the software for: 2+ years ### "Mod Med review" February 24, 2025 5.0 in general a positive experience, easy to use Pros ease of documentation, especially when using on the PC Cons prefer pc to ipad when documenting. with there was an option to view the ipad version the same way it looks when documenting on the pc Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Annie. Thank you! KB Kambriah B. Patient Experience Representative Medical Practice Used the software for: Less than 6 months ### "The All-in-One System" February 18, 2025 5.0 A good system, makes keeping track of all information easy. One system being capable of doing so much is very impressive. Pros Ease of access to all information needed, everything in one place. Cons How many pages I have to click through just to get through the information, I wish there was a way from the HIPAA privacy release to just click a box that says "Make Emergency Contact" sometimes. Sometimes issues with finding referrals. Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, Kambriah. Thank you! IB Irene B. PA Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent for Dermatology EMRs" February 19, 2025 5.0 Excellent, base saved me a lot of time charting Pros It’s the best way to chart dermatology as you have pictures to click on for location and lots of prepopulated dermatology disease states Cons There’s occasional glitches where you lose your work Review Source Response from Modernizing Medicine March 5, 2025 We appreciate your feedback, Irene. Thank you! CM Crystal M. Billing Manager Medical Practice Used the software for: 2+ years ### "ModMed rocks " February 18, 2025 5.0 Compared to other programs, I would give it 100% approval Pros One stop shop for PM and EHR. Located in the United States of America Cons issues (tickets) sit for long amounts of time and/or no one responds Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) EHR and PM in one place that is in the USA Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, Crystal. Thank you! TL Theresa L. Medical Receptionist Medical Practice Used the software for: 2+ years ### "Happy with ModMed" March 5, 2025 5.0 Overall, my experience with this product has been a positive one. Using intramail, Rx history, patient demographics, visit notes, etc., are simple and straightforward. Pros Well organized and integrates well with our patient scheduling system. Cons I don't like that I can not delete an intramail like you can with a regular email. I also don't like that when an appointment is cancelled in our scheduling system, eCw, it doesn't show that it was cancelled on ModMed. Review Source Response from Modernizing Medicine March 6, 2025 We value your feedback, Theresa! Thank you for taking the time to leave us a review. JR JESSICA R. PCC- Front Desk Hospital & Health Care Used the software for: Less than 6 months ### "PATIENT CARE COORDINASTOR - FRONT DESK " February 24, 2025 5.0 The EMR is so easy to navigate for collecting patient information, payment, uploading files, and scheduling patient appointments. Pros The schedule tab makes it so easy to filter doctor visits for patients and to check them in. Cons I dislike that the "save" buttons are so small that I can forget to save. Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Jessica. Thank you! 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