# RingCentral Video Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RingCentral Video the right Video Conferencing solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/124580/RingCentral-Meetings/reviews

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RingCentral Video

4.4 (393)

[View alternatives](https://www.capterra.com/p/124580/RingCentral-Meetings/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of RingCentral Video

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

Jhovanny A

Receptionist- New Client LiaisonLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“I also am pleased with the meeting like options; it integrates other popular features (such as scheduling or texting) in one app.“

December 26, 2025

SV

Samantha V

Senior Client ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months.

“Customer support can also be slow to respond, and pricing may feel high compared to similar tools.“

November 13, 2025

DC

Darby C

Account ExecutiveBanking, 501 - 1,000 employeesUsed the software for: 6-12 months.

“We can also use its integration with Outlook to easily schedule meetings and follow-ups.“

November 3, 2025

Jhovanny A

Receptionist- New Client LiaisonLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years.

“I am currently struggling with my ring app not obeying my ring tone preferences.“

December 26, 2025

SV

Samantha V

Senior Client ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months.

“Overall, RingCentral Video is a good platform for everyday business meetings, especially if you’re already using other RingCentral services.“

November 13, 2025

CM

Chris M

Business Solutions ManagerFacilities Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“However, since the Meetings app was retired, using meeting rooms for screen sharing has become harder as you are now required to join a RingCentral meeting whereas before one could screen share direct without setting up a call.“

May 5, 2022

JK

Jitae K

Sr.DevopsComputer Software, 51 - 200 employeesUsed the software for: More than 2 years.

“They delivers high quality video and audio, which makes our meetings smooth and effective.“

October 3, 2025

NiHiL K

VP, Technical SupportInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months.

“It was very challenging the very first time I tried to join a scheduled meeting through RingCentral, it just doesn't connect either from the app or browser, had to log in from another device to get going.“

September 17, 2022

## Showing most helpful reviews

Showing 1-25 of 393 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sera A.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Daily use app for calls and videocalls"

February 12, 2026

5.0

I use the app on a daily basis and belive its an amazingly helpfull tool. The video conference calls are clear, costumer service is excellent, and everything is secure.

Pros

The product is exceptional, works well anywhere and always great reception. Clear messaging, audio and image. Value for the money is amazing

Cons

The program could use some configuration updating, for example on imaging and additional modern features.

Review Source

CE

Charles E.  
Lead Consultant  
E-Learning  
Used the software for: 6-12 months

### "My RIngCentral Experience"

October 20, 2024

4.0

It's a great tool that gives our team the chat option and many integration and collaborative tools, unlike other video call platforms.

Pros

The collaborative tools make it unique and desirous to use.

Cons

Their pricing style is what I don't like.

Switched from

[Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)

We wanted something more robust and ease of use.

Review Source

BB

Bonnie B.  
Lead Systems Analyst  
Non-Profit Organization Management  
Used the software for: 2+ years

### "RingCentral Video: Unstable, Unreliable, and a Complete Disappointment"

February 27, 2025

1.0

RC Video was incredibly frustrating to use. We quit immediately and moved video and chat to Teams as a result of RC's move to Video. We felt lied to through the Sales process, no one disclosing that the partnership with Zoom was coming to an end.

Pros

Honestly. If I'm 100% honest. Absolutely nothing.

Cons

We moved to RingCentral during the pandemic. When we joined, we were promised the ability to use RingCentral Meetings, a white label zoom. This is one of the main reasons we moved to RingCentral, was the stability and reliability of Zoom, while also having the contact center. RC Video is the most unstable platform I've ever used. It never got better. Low quality audio, low quality video. Constantly dropping.

Alternatives considered

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Reason for choosing RingCentral Video

We wanted in all in one solution. Phone, texting, faxing, chatting, and video.

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

The whole org was not yet on Zoom, but many of our users were and we were looking for an all in one platform. We promised RingCentral Meetings, the white label Zoom product, and were lied to about its longevity. We were stuck with RC Video instead and thoroughly regretted our choice.

Review Source

Jhovanny A.  
Receptionist- New Client Liaison  
Law Practice  
Used the software for: 1-2 years

### "All in one Communication app"

December 26, 2025

5.0

My overall experience is great! I really do enjoy this app. It is one of those apps where it simply integrates all forms of communication into one app in a seamless and modern fashion.

Pros

The largest overarching feature is its communication features. The application allows for the user to call, receive calls, track calls, transfer calls, save contacts and even block contacts. In itself it is great, but it excels in multiple user environments (like firms or offices). This allows for multiple calls to be received, communicated with and monitored. I also am pleased with the meeting like options; it integrates other popular features (such as scheduling or texting) in one app.

Cons

My least favorite feature by far is the bugs. I am currently struggling with my ring app not obeying my ring tone preferences. I also have experienced at times the ring not notifying me of calls on my screen (which is a great feature as well).

Review Source

DC

Darby C.  
Account Executive  
Banking  
Used the software for: 6-12 months

### "Great for video and audio calls"

November 3, 2025

5.0

Overall experience has been great. It is comprehensive in terms of features and has high video and audio quality. It is easy to use for meetings in general and helps us to drive more sales within our organization.

Pros

RingCentral is easy to use and provides great quality video and audio. It also has integrations with Salesforce that allow us to streamline our sales efforts. We can also use its integration with Outlook to easily schedule meetings and follow-ups.

Cons

The interface in the RingCentral app can be clunky at times, but when you are used to using it, it is simple and easy to navigate. No issues, just could "look" better.

Review Source

JK

Jitae K.  
Sr.Devops  
Computer Software  
Used the software for: 2+ years

### "Reliable choice for seamless meetings"

October 3, 2025

4.0

Using RingCentral has been quite good overall. They delivers high quality video and audio, which makes our meetings smooth and effective. Setting up/joining meetings is straightforward as well as it has good integration with other tool.

Pros

They do have a quite good of robust features we need to set up meetings with the video quality. Also, the platform integrates smoothly with other tools we use.

Cons

I do not have any dislike of RingCentral Video. Just sometime little bit of glitch or connectivity issues on meetings but it happened very rarely. It could be issue from my side though.

Review Source

SV

Samantha V.  
Senior Client Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Overall I like it"

November 13, 2025

3.0

Overall, RingCentral Video is a good platform for everyday business meetings, especially if you’re already using other RingCentral services. It’s straightforward to deploy and works well for most teams. However, occasional performance issues and less-responsive support can be frustrating at times. With a few refinements in reliability and interface design, it could easily compete with the top video-conferencing platforms.

Pros

RingCentral Video is easy to use and integrates smoothly with other tools like Google Workspace and Microsoft 365. The setup process is quick, and meetings are simple to join and manage. The video and audio quality are generally reliable on a good network, and it includes helpful features such as screen sharing, recording, and analytics for administrators. It’s convenient having video, phone, and messaging in one unified platform.

Cons

Performance can be inconsistent—video sometimes freezes or drops when network conditions aren’t ideal. The interface isn’t as polished as competitors like Zoom or Teams, and a few advanced features feel underdeveloped. Customer support can also be slow to respond, and pricing may feel high compared to similar tools.

Review Source

CN

Carli N.  
Scheduler  
Wholesale  
Used the software for: 6-12 months

### "Helpful and reliable "

November 22, 2025

5.0

My overall experience with RingCentral is positive and well received. I would recommend to other companies needing communication services.

Pros

What I like most about ring central is it rarely ever runs into technology issues. C Video conferencing as well as meetings are very easy. Customer service is also quick with response.

Cons

I cannot think of anything at this time that I dislike about RingCentral. It helped our company connect and communicate.

Review Source

Himaanshu L.  
Team Lead- Customer Success  
Computer Software  
Used the software for: Less than 6 months

### "Excellent tools for scheduling unlimited meetings."

December 28, 2024

5.0

Overall, it's a good experience using it for video meetings

Pros

It is an excellent video meeting tools and it also provides ai features which further enhances the experience.

Cons

It is slightly complex initially, there must be easier guidelines.

Review Source

KC

Kendall C.  
Legal Assistant  
Law Practice  
Used the software for: 6-12 months

### "Great for Training Satellite Offices"

February 11, 2026

4.0

Overall, it is very easy for interoffice communications. You don't have to send a link or anything which is convenient. Can use your phone if your mic PC doesn't have a camera.

Pros

It makes remote training a breeze. It is very easy to hop on the camera and share your screen to show someone how to do something.

Cons

The headset/ mic setup isn't great. Other apps default to my headset but I always have to separately change my headset/mic settings for Ring Central.

Review Source

ED

Ethan D.  
COO  
Events Services  
Used the software for: 1-2 years

### "Excellent Video Chat Tool"

February 19, 2025

4.0

Excellent! I would definitely recommend using the product and would suggest that they add new features to update it further

Pros

Video quality was top-notch and ease of use was very good

Cons

Sometimes it seems that you have trouble toggling between video and messaging

Review Source

RH

Ricky H.  
Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "A must platform for online meeting and conferencing"

June 4, 2024

5.0

It is easy to use and can join meeting everywhere without security and privacy concerns.

Pros

The AI-powered features are better than other software

Cons

It is quite expensive when compare with other software, eg zoom.

Review Source

TC

Timm C.  
Director of Media & Communications  
Religious Institutions  
Used the software for: 1-2 years

### " Glip is the most effective productivity tool I've ever used to date (despite its shortcomings)."

September 13, 2017

4.0

See review.

Pros

Glip is an \[almost\] all-in-one, \[almost\] unified productivity tool takes a bunch of what I liked about Asana's task-management, and combines it with the instant messaging functionality of Slack. Glip makes team communication, collaboration, and task/project management as simple as instant messaging. Whereas Asana begins and revolves around task-management, Glip begins with conversation, which is a much more organic way to collaborate, I think. Glip excels in its instant messaging, which does more than just the usual chat. In addition to allowing users to easily communicate with their teams and co-workers, Glip's desktop app allows you to create and assign tasks, create and share (and annotate) notes and documents, schedule events, and attach files from your preferred cloud service...all through its instant messenger. Pretty snazzy. The mobile app is a significantly paired-down version of the desktop app, but again, it excels at instant messaging - very response, keeps you connected to your teams...just with less functionality. Overall, I definitely recommend Glip.

Cons

While there are a few things here and there that need to be addressed, it's Glip's calendar that hurts the experience for me. To put it simply - Glip's calendar is inadequate. More specifically, the calendar fails in its ability to effectively schedule recurring tasks and events. While it does allow for daily, weekly, monthly and yearly scheduling, it does not allow for more specific intervals. For example, our organization has an evening staff meeting on the 2nd Tuesday of every month - we can't schedule it Glip. As much as I want to use the Glip calendar personally, it's shortcomings force me to use the ever-faithful Google Calendar...which means, it's not really an all-in-one solution (which is supposed to be Glip's hook!). My suggestion to the Glip team is to look at what Google Calendar does as far as scheduling is concerned and copy it! As far as the mobile experience is concerned, my two biggest gripes are 1) the 7-day calendar (seriously, why?); and 2) the inability to sort/filter tasks. Aside from the above, it's just ok. As mentioned previously, it's definitely not as full-featured as the desktop app...but, since instant messaging is Glip's primary function, it does that trick just fine.

Review Source

KM

Kalen M.  
Owner Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Secure Video Conferencing"

May 30, 2024

4.0

Pros

Easy to use, compatible with other conferencing platforms

Cons

More expensive than competitors, learning curve to schools still learning to use this platform

Review Source

KC

Kyle C.  
Corporate Accounting Manager  
Food Production  
Used the software for: 2+ years

### "As a User"

December 1, 2022

4.0

Overall it has been good with the meeting/conference portion working out great.

Pros

It was implemented right at the start of the pandemic and it did a great job filling the gap with everyone working remotely.

Cons

The biggest issue I have had is with answering calls. I will click on the button to answer maybe 6 times and still the call won't be answered sometimes, while other times it answers on the first click.

Review Source

VR

Verified Reviewer  
Line Producer & Sysops Admin  
Computer Games  
Used the software for: 2+ years

### "A powerful free communication tool"

February 11, 2021

4.0

Glip was a very nice tool for communication and file sharing. We rarely ran into any issues while using it. The web app is working fine but the windows client is not as responsive and updates were avoided since they created frustration for no reason.

Pros

Glip is completely free to use for chatting and sharing files. Glip offers a very well maintained solution for communication with a lot of options to organised said communications. It easy to add people outside your organisation and still being able to discuss and share with them.

Cons

It hasn't really evolved during the past 5 years. The plugins are very limited and there's not much documentation offered to explain how to use them. Calendar is not very advanced and not really good for team management

Review Source

Nathan R.  
Director, Management Information Systems  
Public Policy  
Used the software for: 1-2 years

### "Easy virtual meetings"

December 18, 2018

4.0

For quick, impromptu meetings and how-to sessions, I love the simplicity of RingCentral Meetings. I use it all the time to show others how to accomplish a task with screen share. It's a big time saver and easy to use.

Pros

RingCentral Meetings offers easy meeting capability. There's nothing fancy here, but if your needs are modest, you can't ask for an easier solution. It integrates wonderfully with Outlook, allowing you to schedule meetings by clicking a button on the Outlook ribbon, and RingCentral Meetings loads all the information you and your participants will need to join (number, meeting URL, etc). Starting a meeting from the app is as easy as pushing a button, and the interface offers screen sharing, chatting, and whiteboarding. There is really nothing beyond that, but if that's all you need, it's simplicity will be welcome.

Cons

Figuring out which screen you are sharing can be challenging when you are using a multiple-monitor setup. And sometimes the app opens several windows with a meeting, causing confusion when trying to locate the meeting controls.

Review Source

DP

David P.  
English Teacher  
Education Management  
Used the software for: 1-2 years

### "wotking as a team"

May 11, 2022

5.0

its been helpful

Pros

its colorful and user friendly. is not very diferent than other platforms

Cons

cost and lacks popularity. people rather use zoom or other platforms

Switched from

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

price

Review Source

VR

Verified Reviewer  
Marketing Technologist/Campaign Manager  
Education Management  
Used the software for: 1-2 years

### "Bad."

July 18, 2019

1.0

Pros

Getting our organization set up with RingCentral was easy - that's it.

Cons

We hated it. RingCentral always caused problems. Meetings didn't work all the time, it seemed require powerful internet or it wouldn't work (IE someone remote couldn't video chat if they were at home), people got booted from meetings all the time, and in general the quality was just very low.

Switched from

[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

Pricing

Review Source

JI

Jarett I.  
Director of UW  
Financial Services  
Used the software for: 2+ years

### "Reliable Workplace Communication Solution"

December 7, 2021

4.0

Pros

Easy to use Screen sharing feature Reliable

Cons

Issues with screen sharing on one of my devices

Review Source

HH

Heather H.  
HR Assistant  
Machinery  
Used the software for: 2+ years

### "The latest combined design change is great"

February 9, 2021

5.0

There is so much more communication within our HR team now.

Pros

I love that they combined the different apps into one easy one. Now I can fax, text, message/glip, and do meetings, etc. all in one place. Also, the fax option literally works 100 times better than our actual fax machine! So easy! And the sidebar on the right allows you to pin pieces of conversations and saves all shared images. Plus, you can search back through all conversations with a keyword or phrase which has really come in handy. Plus in the video meetings, there is a setting that makes you look like you have a filter on! Great for those days you aren't feeling 100%!

Cons

I think the settings for call handling could be more user-friendly, and the actual phone system setup for quick dial people could be as well.

Review Source

VR

Verified Reviewer  
Sales & Service Training Specialist  
Telecommunications  
Used the software for: 1-2 years

### "Easy to use with other companies - Simple and straightforward. "

December 4, 2019

4.0

We have been able to join Webinars from all over and have seemless meetings with different companies who have different software than we normally use within the company. This also lets us schedule times and keep appointments.

Pros

This is something we see a lot with other companies doing a teleconference with us. They send us the link through RingCentral and we follow easy instructions to get into the webinar and then it works well. The fact that it syncs with the Microsoft Outlook calendar is useful as well! There aren't too many features so it's simple enough to learn and use without having any previous experience with it. Simple and straightforward. Easy to use!

Cons

The only thing I don't like is that it doesn't feel familiar. A lot of programs, although you've never seen them before feel more intuitive and familiar to use. This doesn't have that. It's very easy to use and integrate, but the FEEL is more utilitarian than what most users like.

Review Source

VR

Verified Reviewer  
Vice President Of Lending  
Financial Services  
Used the software for: 1-2 years

### "GLIP Social Workspace"

October 18, 2018

5.0

Pros

Being able to organize your workflow and collaborate with colleagues makes GLIP a phenomenal tool to boost office productivity. The new integration with Ringcentral's phone system makes it a single spot for your communications, helping to alleviate needing multiple tabs running different applications.

Cons

It can be a little difficult to navigate and is not the most intuitive design, but once you learn the layout it becomes second nature. There definitely is a learning curve that some employees may resist.

Review Source

AD

Amanda D.  
marketing director  
Financial Services  
Used the software for: 2+ years

### "RingCentral Video Great For Virtual Communication! "

October 7, 2021

5.0

Pros

Great tool. Combines all that a virtual worker needs! Great video features and screen sharing features as well! Love the ability to schedule a meeting and add it to your calendar as well as send invites to those that need to be in the meeting. RingCentral mobile app gives you 24/7 access anywhere you have an internet connection! Having this program on your mobile device is great because you can get up from your computer and know that you can answer calls from anywhere at anytime!

Cons

RingCentral is a great tool. Sometimes the video freezes. If that happens our users just turn off the video and its seems to work great after that. This rarely happens!

Review Source

Rivka N.  
Web Designer/developer  
Internet  
Used the software for: 1-2 years

### "Glip is great for small teams!"

December 9, 2019

5.0

Glip is great for teams who have multiple projects they're working on, and need to collaborate remotely. It has really been great in helping us organize an collaborate on our projects.

Pros

I love that I can create tasks, and chat directly on the task so all questions regarding that task is available at a click. IT has a really quick chat feature, so it's great when working on a project with other mebers of your team remotely.

Cons

There are softwares better for task management - I don't love the interface for setting a project up.

Review Source

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