--- title: "GrowthZone Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GrowthZone the right Association Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124449/GrowthZone/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- GrowthZone 4.4 (297) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of GrowthZone Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews AK Anthony K Operations ManagerE-Learning, 2 - 10 employeesUsed the software for: 1-2 years. “It's incredibly helpful to have a reliable, centralized system where I can easily organize upcoming events while keeping an accurate pulse on our member database.“ June 18, 2026 AK Anthony K Operations ManagerE-Learning, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is clunky and feels a bit dated, meaning it sometimes takes extra clicks to complete simple tasks.“ June 18, 2026 DM Dina M Managing Director, Membership ServicesNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “I particularly like their knowledge base and chat bot option. And if those steps don't help, they readily have live humans to speak to. “ July 8, 2026 MK Marisa K Member Relations CoordinatorPhilanthropy, 11 - 50 employeesUsed the software for: 6-12 months. “Creating reports isn't intuitive and it's difficult to navigate all the settings to get the correct report.“ June 18, 2026 D'Ann W RealtorReal Estate, Self-employedUsed the software for: Less than 6 months. “Payment processing, invoicing, process management, more benefits to members, member portals allow them to be in control.“ March 25, 2026 BP Briana P Event and Projects AssistantReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “At times, too compartmentalized and specific information is harder to find once entered amongst so much other info.“ June 18, 2026 AR Alejandro R AdministrativeNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The platform brings together membership management, communications, billing and event tools in one place, which has saved our team time and reduced duplicated work. Once we got past the initial learning curve, the system proved to be reliable and efficient.“ September 21, 2025 BB Brittany B DirectorPublic Relations and Communications, Self-employedUsed the software for: Less than 6 months. “The hour long sessions seemed to not really be enough time to dive into each topic.“ June 19, 2026 ## Showing most helpful reviews Showing 1-25 of 297 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use D'Ann W. Realtor Real Estate Used the software for: Less than 6 months ### "Growth zone recommendation" March 25, 2026 5.0 Pros Payment processing, invoicing, process management, more benefits to members, member portals allow them to be in control. Cons So far everything has been easy. There is always a process when moving to a new system but customer support has helped us with the changes. Review Source DA Denise A. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Executive Director" June 21, 2026 5.0 Right from the beginning, the staff were supportive and knowledgeable, making our transition from our previous platform smooth and uneventful. Pros The onboarding training was detailed, and the instructors were knowledgeable and helpful. Was extremely helpful in getting our new website up and running. Cons There was really nothing, other than that I had some difficulty with my password management. I had to keep resetting it. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Poor support and the cost. The other company had a limit on members and charged Review Source AB Ari B. Marketing Technology Manager Civic & Social Organization Used the software for: 6-12 months ### "Some improvement, some regression" September 24, 2025 3.0 Good when it works, but frustrating and time-consuming when I'm working with member submitted content or reports - most of my daily process. Pros Some added capabilities over ChamberMaster. Smoother integration, so far as it went. Ability to connect to two bank accounts so we can better separate our Foundation and Chamber funds. Cons The user interface needs a lot of work. In ChamberMaster the UI changed a little depending on what section you were using - different words to do the same thing - it was annoying, but it worked alright. In GrowthZone the UI has stepped back to the 2005-2010 era. When I'm editing and approving member submitted content (web content like Jobs, events) my text formatting tools scroll up, off the screen when I scroll further down the content window. Then I have to scroll down, select text, scroll up to make the change, scroll down to see whether the change I made is correct, scroll further down to edit more text, etc. And our users don't have access to any text editing tools to make their content look decent. None of this was broken in ChamberMaster, but it is broken in GrowthZone. That isn't right. The other significant issue I have is in Reports. Everything is labeled "Contact". It is difficult to tell if I'm working with individuals or organizations. We need, at the very least, more context clues, or maybe just call organizations "members," and individuals can be "contacts". As it is now, reports are unintuitive and difficult to use, let alone use effectively. Alternatives considered [CC-Assist.NET](https://www.capterra.com/p/144492/CC-Assist-NET/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing GrowthZone We were hopeful our experience with ChamberMaster would translate to GrowthZone. Switched from [ChamberMaster](https://www.capterra.com/p/144469/ChamberMaster/) We were hoping for better functionality, ability to use two pay-to accounts for our Chamber and our Foundation. Review Source Response from GrowthZone September 29, 2025 Thank you for sharing such detailed feedback about your experience with GrowthZone. We’re glad to hear that the ability to connect to two bank accounts has been a benefit and that you see value in some of the additional capabilities over ChamberMaster. We also appreciate your candid insights about the user interface, member-submitted content editing, and reporting. Your detailed examples help us understand where improvements are most needed, and we’ll share this feedback with our product team to guide future updates. Our goal is to make GrowthZone as intuitive and efficient as possible, and your input plays a critical role in that process. We truly value your partnership and will continue working to enhance the experience so it better meets your needs. PL Payton L. Digital Marketing Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "A Significant Upgrade for Our Online Presence" August 5, 2026 4.0 Overall, our experience with GrowthZone has been very positive. From the initial implementation of our new website through the launch and ongoing support, their team has been knowledgeable, responsive, and incredibly helpful throughout the entire process. They took the time to understand our organization's needs and helped guide us through the transition, ensuring we were comfortable with the new platform. The new website has been a significant upgrade both aesthetically and functionally. It provides a more modern and professional online presence while also giving our team the tools and flexibility to better serve our members. The combination of improved design, enhanced features, and continued support from the GrowthZone team has made the transition a great experience for our organization. Pros What I like best about GrowthZone is how intuitive and user-friendly the platform is across so many areas. Updating our website, creating new pages, and managing content is straightforward, and the seamless integration with our membership database, events, and other features has made our workflow much more efficient. Plus, the GrowthZone team is knowledgeable, responsive, and always willing to help. Their support throughout the process has made implementing and managing the platform a great experience. Cons One area that could be improved is the ability to customize modules that are imported directly from our ChamberMaster system. While I understand this may not be entirely within GrowthZone's control, these sections can be difficult to edit or tailor without using code. Having a more user-friendly way to customize the appearance and layout of these imported modules would provide greater flexibility and make it easier to create a more cohesive website experience. Review Source MW Maria W. Education and Finance Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "pretty good" September 25, 2025 4.0 Would recommend to others as we understand our poor experience onboarding was a one-off. Overall, we are happy. Pros The software itself is easy to use and fairly intuitive. It's helped us amalgamate our CRM database with our billing & payments. The support staff & tier 2 team are awesome and things have been getting faster and more responsive with the support team. I like that there are additional modules we can add on as our biz needs grow. Cons The staff member onboarding us, it was his last onboarding before he moved to a different dept and to say it was brutal would be an understatement. 2 yrs later and we are still correcting issues that the onboarding created. It has been a fight to get the software to meet our needs from day one - we didn't now what we didn't now and the deficient onboarding exacerbated the issues. We wish there was more easy-to-access support with the webpages. Switched from [Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) to get billing and CRM in the same software & to make it easier for our members. Review Source Response from GrowthZone September 29, 2025 Thank you for sharing your detailed feedback. We’re glad to hear that GrowthZone has helped you combine your CRM database with billing and payments, and that our support team has become increasingly responsive. It’s also great to know you value the additional modules GrowthZone offers as your needs grow. We truly regret that your onboarding experience was challenging and understand how it has impacted your journey. Your feedback is important and will help us strengthen our onboarding and support resources so future clients have a smoother start. We appreciate your patience, your recognition that this was a one-time issue, and your willingness to recommend GrowthZone. We look forward to continuing to support you and your members. SK Stacey K. Director of Administration Construction Used the software for: 2+ years ### "GZ for Small Trade Association" September 17, 2025 4.0 GrowthZone really wants to put out a great product and meet its customers' needs; the initial conversion was pretty smooth. They are open to suggestions. Pros Great value for budget-minded small association; an off-the-shelf product with customization options that have worked well for our organization. Knowledge Base is very thorough - sometimes difficult to find just what you're looking for with all the information but once you do find it, the step by step graphics and instructions are great! Cons Customer service had declined for a while / tickets and support were taking quite a bit longer than we'd like, but that has been improved a lot since new management and commitment to serving its customers. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing GrowthZone Cost and varioius modules that met our needs Switched from [YourMembership](https://www.capterra.com/p/76329/YourMembership/) Better functionality and modules; better reporting Review Source Response from GrowthZone September 18, 2025 Thank you for sharing your experience with GrowthZone! We’re glad to hear that the platform has provided strong value for your organization, with customization options and resources like the Knowledge Base supporting your work. It’s great to know the step-by-step guides have been helpful once you’ve found what you need. We also appreciate your feedback on customer support. While we regret the delays you experienced in the past, we’re happy to hear you’ve seen improvements with our renewed focus on service. Your recognition of our team’s commitment to listening and continuously improving means a lot—we’re grateful for your partnership and look forward to continuing to support your success. DW Dan W. Managing Director - CEO Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Growthzone for Trade Association Use" September 10, 2025 5.0 Very good. Onboarding and customer care are very good. Perhaps the most impressive thing about GZ from my perspective is that it is already apparent to me that they listen to their users, and that they are constantly making improvements and keeping users in the loop on what features and fixes are coming down the pipe. Pros Membership Management, Reporting, and user education are all features are all logically laid out. In fact, the whole environment is well designed with reporting being a key feature to provide additional metrics for an association. Cons There is a learning curve, but it is not insurmountable. As with anything, this software's users would benefit from more specific examples for their end users (i.e. Trade Association, Chamber, Real Estate, etc.) to help users understand how to leverage the power of the software to solve their problems for their use case. Alternatives considered [iMIS](https://www.capterra.com/p/15885/iMIS/) Reason for choosing GrowthZone Growthzone felt like the right sized solution for our group. IMIS is more customizable, but also more expensive. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Outgrew MemberClicks. Growthzone is an upgrade for us. Review Source Response from GrowthZone September 18, 2025 Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the learning curve. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support! PS Paul S. Executive Officer Non-Profit Organization Management Used the software for: 2+ years ### "Growthzone review" September 10, 2025 4.0 Overall, it is good program with many features that work well together; however, it seems the program was designed by different committees and forced to work together. So far no one has been able to provide a map of terms & examples. See above. Pros What I like best is how membership management, event registration, and communications all work together to provide a record of member activity. Cons Support - When we used Memberzone customer support was much, much better. Now it is hard to get someone on the phone. Also, there is no consistency in terms. Some places Contact Name is a company, others it is an individual. This makes it hard to pull reports and get the desired results. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing GrowthZone Your question above does not allow for correct answers. Other programs consider were WildApricot, MemberClick, and Member365. Intergration with NAHB's WMS. This was the one essential feature. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Your question above would not let me enter the correct response. I switched from Memberzone because support for it was being phased out. Prior to that I used Hammers by LDI Consutling. That change was made for more features. Review Source Response from GrowthZone September 18, 2025 Thank you for sharing your experience with GrowthZone! We’re glad to hear you’re finding value in how membership management, event registration, and communications work together. We also appreciate your feedback on support and consistency in terminology. Your input helps us identify where we can improve and better support your reporting needs. Please don’t hesitate to reach out if we can assist further—we’re here to help. BW Brent W. CEO Real Estate Used the software for: 1-2 years ### "GZ is leaps and bounds ahead of the competition." September 17, 2025 4.0 So far, minus the customer service issues, we have really enjoyed using GZ. It has increased our attendance for classes, events, and charity events. Pros It has most everything that an association AMS should have. Most areas are pretty easy to learn and set up, but there are a few areas that don't make sense in the setup. Cons The customer service is not up to par to the other programs and systems that we use on a daily basis. Switched from [Empower](https://www.capterra.com/p/234140/Empower/) We did not use Empower, but the product we were using by Black Knight was discontinued. It was horrible and old anyway. Review Source Response from GrowthZone September 18, 2025 Thank you for sharing your experience with GrowthZone! We’re glad to hear that the platform has been helpful in increasing attendance for your classes, events, and charity initiatives, and that most areas have been easy to learn and set up. We also appreciate your honest feedback regarding customer service and setup challenges. Your insights help us identify areas where we can improve and better support our users. Please don’t hesitate to reach out if we can assist further—we want to ensure you have the best possible experience with GrowthZone. TK Tanya K. VP of Marketing and Membership Non-Profit Organization Management Used the software for: 1-2 years ### "GrowthZone on the Go" June 23, 2026 5.0 I have only been using GrowthZone for 1 year, but I have yet to find something it can not do. From my first day on the job entering payments into the system to running end of year reports, all the tools you need are there. All you have to do is open up the Need Help section and look at the Resource Center to find what you need. In the case, you don't see it - you can call or email with a timely response. Pros I love the way this system can keep up with all of your chamber needs from membership, sponsorship and events allowing you to also pay directly online using a credit card too! Cons My lack of time to do all the tutorials. I am over membership and marketing. I am learning as I go. The tutorials are great. I just look up what I need each time I need to learn something new. Review Source LB Loni B. Association Executive Real Estate Used the software for: Less than 6 months ### "Our GrowthZone experience-Crossroads Association of REALTORS" September 10, 2025 5.0 We are still onboarding, but we are confident this will revolutionize how we currently do business. Getting started with Growthzne has been such a great experience! From day one, the team has been welcoming, patient, and easy to work with. They walk us through every step, answer our questions quickly, and make sure we actually understand what’s happening—not just check boxes. What we’ve loved most is how personal it feels. They really listen to our needs and tailor things so it fits us, instead of just giving a one-size-fits-all plan. The process feels organized but not overwhelming, and their energy makes it easy to stay excited about what’s ahead. So far, onboarding has been smooth, supportive, and even fun—we can already tell Growthzne is going to be a great partner for us moving forward! Pros We love the membership management capabilities and the one on one onboarding support we have received so far. Cons I would love if it integrated with a print on demand company to be able to use for the storefront to create non dues revenue. Alternatives considered [Ramco ERP](https://www.capterra.com/p/222161/Ramco-ERP/) Reason for choosing GrowthZone It had more of the features we were looking for now and to be able to scale. Review Source Response from GrowthZone September 18, 2025 Thank you for taking the time to share such thoughtful feedback about your experience with GrowthZone! We’re thrilled to hear that onboarding has felt smooth, supportive, and even fun—and that our team has been able to provide the kind of personalized guidance and one-on-one support that makes a real difference. We also appreciate your suggestion regarding storefront integration. Insights like yours help us better understand how we can continue evolving to support your goals, including creating new opportunities for non-dues revenue. It’s wonderful to know you already feel confident that GrowthZone will revolutionize how you do business—we’re excited to continue partnering with you every step of the way. If you have any other ideas or questions as you move forward, please don’t hesitate to reach out. Thanks again for your kind words and for trusting GrowthZone to be part of your journey! KL Kara L. VP, Strategy Civic & Social Organization Used the software for: 1-2 years ### "Great platform for Chambers" September 18, 2024 4.0 Much better than any association platform I've used. Staff is helpful and friendly. Most issues are answered very quickly. Pros User friendly and intuitive design. Lots of helpful features that work in day-today operations. Cons Customer service can be slow for issues that aren't basic. The email marketing platform isn't as good as standalone EMS. Alternatives considered [Glue Up](https://www.capterra.com/p/134209/Glue-Up/) Reason for choosing GrowthZone Legal counsel has advised me not to comment. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) The other platform was not user friendly. We had a bad experience that was getting worse. Review Source Response from GrowthZone September 19, 2024 Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time as well as the email marketing section. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! ML Michelle L. Bookkeeper Real Estate Used the software for: 1-2 years ### "Great product!" September 18, 2024 4.0 Overall, I like GrowthZone. It is easy to use. You have excellent customer service over the phone and through chat. Not so much via email. Pros I like the ease of use and the integration to QuickBooks. Cons There is such a lag time between emailing support and finally getting a response. Chat support is much faster but sometimes I don't have time to sit and wait to chat so I'll send an email. Getting an email response takes way to long though. Switched from [MMS OnLine](https://www.capterra.com/p/213662/MMS-OnLine/) GrowthZone is a much better product and easier to use. Review Source Response from GrowthZone September 19, 2024 Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! LF Lisa F. Director of Membership Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to learn and track member info" August 21, 2024 4.0 Very positive. Much easier to navigate than our previous system. Pros Easy tracking of events, members and visibility of the Info Hub to members. The knowledge base to research answers to common questions is very appreciated. Cons Having to update the same information in multiple locations when a member updates their info. Would also appreciate more detailed information on the invoices so that members can understand the time period covered for annual dues. Alternatives considered [Chamber Organizer](https://www.capterra.com/p/181046/Chamber-Organizer/)[Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing GrowthZone Better match for the tracking we required and met our budget Switched from [CC-Assist.NET](https://www.capterra.com/p/144492/CC-Assist-NET/) Previous system was very limited and our membership is large (over 1,000) so we needed more options Review Source Response from GrowthZone August 28, 2024 Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding updating member information in multiple spots and more information around invoicing. Your input is invaluable in helping us identify areas where we can enhance our software and we will look into these items further. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! MB Marcia B. Association Executive Non-Profit Organization Management Used the software for: 2+ years ### "GrowthZone is a great product -- don't hesitate to make the change!" August 21, 2024 5.0 Sure there have been a few hiccups, but overall, I am so pleased with GrowthZone. I also love all the people -- they are great on the phone, on webinars, and making us all feel like friends at conferences! Pros Coming from another AMS, GrowthZone has saved me so much time on the day to day operations. Dues billing takes moments, rather than days of cutting and pasting. Setting up an event and seeing the results of the event is fantastic. Cons My onboarding was a little difficult, but the staff was fairly new to the real estate industry, so it was understandable. If I had to point out one fault, it's that some basic asks haven't been addressed in the queue/vote for improvements. However, we're on our third year now, and despite that, still love it! Switched from [Ramco EAM](https://www.capterra.com/p/357/Ramco-EAM-on-Cloud/) RAMCO was very clunky and frustrating. It required some "more than" basic knowledge of computer programming. Review Source Response from GrowthZone August 27, 2024 Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding onboarding and handling of improvement suggestions. Please keep sending recommendations our way. We are continuously working to improve our software and can assure you, we are working on implementing as many suggestions as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! SS Stephanie S. Principal Construction Used the software for: 1-2 years ### "Good Product/Poor Customer Service" September 19, 2024 4.0 I think the product is generally good and can do what we need. I would like to see the issues noted above addressed. I think a quarterly check-in call with a customer service rep to go over any user questions and educate us on whether we are using the product to the extent we should be would be appreciated and certainly enable me to give GrowthZone and solid 9 or 10 Pros It is fairly user friendly. We switched to GrowthZone from our previous system because it had all the features we wanted. The set up experience was great and our representative was very knowledgeable and wonderful to work with. Cons It is impossible to reach a real person in customer service. When I reach out via telephone or chat it is always for something that is time sensitive, and that I cannot find in the Knowledge Center. I am not reaching out unless it is something that is important to the operations or our association and it is very aggravating to stay on hold forever and sometimes never reach a support person or get a call back. If the question is not urgent, I'm happy to use email. I actually have an item right now that is too complicated to put in either a chat or email that I need help with however I don't have 2 hours to sit on hold. I will probably try to call tomorrow to see if things have gotten any better. Switched from [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) I liked Memberclicks until they were bought by Personify. When that happened the great customer service went away. Review Source Response from GrowthZone September 24, 2024 Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! VD Val D. Executive Vice President (Executive Director) Non-Profit Organization Management Used the software for: 2+ years ### "Could be great with a little work" March 19, 2021 3.0 We chose GZ because it offered us the ability to use the same company for website development and hosting and AMS system ensuring compatibility. We are very happy with the look and feel of our website and the CMS used to manage it. Our migration to GZ for the AMS side was rocky at best. Our project manager had never gone through a detailed conversion before. While she was very service oriented and nice to work with, her inexperience caused many issues. We like GZ's ability to give a good view of member activity. I like that when I am on the phone with a member, I can see their engagement, make notes, and create follow up task items. G Pros The user interface, look, and feel of the back end. Also like the ability to integrate with the company website to create a good member only user experience. It also has a pretty good project management system, though it desperately needs push notifications via email. The only notification it provides is a badge count on the top menu of the software. So if you are disciplined to check there, the PM works well. GZ also has a certification/continuing education component which we find valuable. Cons Customer support needs work. GZ is very slow to respond to issues. Many times entered tickets are not responded to (first response) for 3 or more days (I am not counting the automated message generated that the ticket was received and someone would review). And, when the "front line" or 1st level support team reaches out, frequently they aren't completely familiar with the ins and outs of the software, so the first 3 emails or 15 minutes of the call are spent teaching them how the system works. The communications functionality has a great vision, but is inconsistent and extremely buggy. It is difficult and many times impossible to send a merged email to multiple members. Members get emails or newsletters with the fields not merged properly. It feels like the database was not developed with a vision and as the software was enhanced and features added, bandaids were placed on the tables to make them work together. Field naming is inconsistent and many times not working as a true relational database. Feels like a consequence of growing quickly and not having one responsible group overseeing the programming growth. Different naming philosophy throughout different modules. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[MemberLeap](https://www.capterra.com/p/47310/MemberLeap/)[re:Members](https://www.capterra.com/p/141194/Impexium/) Reason for choosing GrowthZone great salesman, price Switched from [WebSuite2](https://www.capterra.com/p/27135/WebSuite2/) We wanted a more robust website that was easily integrated and provided member only content capabilities. Review Source AZ Abigail Z. Senior Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Review of GrowthZone" August 26, 2024 4.0 Overall it has been great. We came from a very old and outdated AMS and this has been a wonderful transition. Pros It is very user friendly. Easy to create emails, easy to update the front end of the website, etc. It also has nice features such as marketing automation and sponsor ads. Cons There are a few things that don't work as one would hope, but GZ is good about making updates. The customer service through email is very very slow. It takes weeks to get a response back. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing GrowthZone I think mainly for the features and cost. We looked into a few others besides MemberClicks and this was the best option. Review Source Response from GrowthZone August 28, 2024 Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! JK Julie K. Executive Officer Construction Used the software for: 2+ years ### "WAHBA's Review" September 24, 2025 4.0 Overall, I am very grateful that we use it! I unfortunately need to learn how to better utilize everything as I know I could get more from it - especially with events! But it is definitely helpful with managing all of our members' information and quickly updating our website! Pros I love how it automatically updates our website when info is changed! I feel it is a little expensive but not as much as other software options! Cons We highly dislike that we're not able to pass on the credit card fee. It sometimes takes awhile to have questions answered. Review Source Response from GrowthZone September 29, 2025 Thank you for sharing your feedback! We’re glad to hear that you value GrowthZone’s ability to automatically update your website and that it’s helping you efficiently manage member information. We also appreciate your honesty about the learning curve—it’s great to know you’re interested in getting even more from the platform, especially for events, and our team is here to support you every step of the way. We understand your concerns about credit card fees and response times for questions, and your input helps us identify where we can improve. We truly appreciate your support and look forward to helping you maximize GrowthZone’s capabilities. KMK Kim Marisa K. Office Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Best Customer Service!" September 24, 2025 5.0 The Chamber's experience is overall extremely positive. When I have questions through the Chat Box, all representatives are patient and helpful. They lead me through the steps when I need assistance. Their follow up is consistent as well. Pros The Customer Service is extremely patient and knowledgeable. When I first began this position, I had many questions with all the tabs, particularly the templates and billing. The customer service was always helpful and the wait time was not extremely long most times. Cons The learning curve was quite difficult at first, but to be fair, I didn't participate in many video trainings. Billing details were difficult for me to understand at first, but it is much easier now that I have had some experience. Review Source Response from GrowthZone October 2, 2025 Thank you for your thoughtful feedback! We’re thrilled to hear that our customer service team has been a reliable and patient resource as you navigated the system. It’s great to know that with experience, billing and other features have become much easier to manage, and that our team has been able to support you along the way. We appreciate your honesty about the initial learning curve — and we’re glad our training resources and support team helped bridge that gap. We’re proud to partner with your Chamber and look forward to continuing to provide the tools and guidance you need to succeed. BP Briana P. Event and Projects Assistant Real Estate Used the software for: 6-12 months ### "WOW! What a huge HELP!" June 18, 2026 5.0 It has been a complete life saver every single day! There are a multitude of tasks I could never sort through without GrowthZone. Pros Very well organized, super helpful with pop ups and pointers along the way. The anticipation of questions answered definitely got me to the places I needed to be. Cons At times, too compartmentalized and specific information is harder to find once entered amongst so much other info. Review Source CM Candice M. Membership Director Non-Profit Organization Management Used the software for: 2+ years ### "Membership Director" September 17, 2025 5.0 Pros GrowthZone is very user friendly. I appreciate how easy it is to us and how efficient it is in keeping our membership data organized. Cons The price has increased, without notice, since we signed our agreement but hasn't the cost of everything increased! Review Source Response from GrowthZone September 18, 2025 Thank you for sharing your feedback! We’re glad to hear you find GrowthZone user-friendly and that it’s helping keep your membership data organized efficiently. We understand concerns about pricing changes and truly appreciate your perspective—it helps us communicate more clearly and continue delivering value to our customers. AA Andrea A. Membership and Sales Director Civic & Social Organization Used the software for: Less than 6 months ### "New to Growth Zone" June 18, 2026 4.0 It's been good so far. There has been a learning curve of course but that's to be expected with any new system. Pros You can do more with it. I am the Membership & Sales Director so focus mainly on the Membership section. Seems easier to work with than Chamber Master that we had before. Cons It takes a bit to figure out how to do certain things sometimes. Some things aren't as intuitive as I would expect but once you figure it out, it's fine. Review Source RM Ryan M. CEO Government Relations Used the software for: Less than 6 months ### "CEO Oxford-Lafayette, Inc. " September 17, 2025 5.0 I have thoroughly enjoyed learning about the product and preparing to utilize this amazing tool. Grateful for this amazing team of people! Pros The GrowthZone team is incredibly patient! They are so helpful as they take the time to walk you through every facet of their products and services. Cons There is A LOT to cover! This isn't really a knock against Growthzone as much as it is a testament to the capabilities of the program. Review Source PM Patty M. Administrator Civic & Social Organization Used the software for: 2+ years ### "GZ has been a good experience for our small chamber!" August 27, 2024 4.0 Overall it's been a good experience. Having a mostly automated way to send invoices once a year has been great for us. Also having a central place for event registrations has been something that we've needed and didn't realize to what extent until using GrowthZone. Pros Their customer service is top notch. They are extremely intentional about the way they handle any question or concern and are very quick with their response time. Cons The support manuals. Some don't give enough detail and others are outdated. It would be also helpful to have more information/examples on the accounting process and a more robust proof-reader for spelling/sentence errors. The email templates can be confusing. Review Source Response from GrowthZone August 28, 2024 Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support manuals and accounting process. Your input is invaluable in helping us identify areas where we can enhance our software and we will look into these items further. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.