# Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews --- Maintenance Connection 4.4 (443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maintenance Connection Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews PP Patrick P Maintenance PlannerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The available training resources make it easier for new users to get up and running efficiently. Although I have only been using the system for two weeks, I have already been able to configure new technicians, assign user access, set up new assets, and create work orders with confidence.“ February 23, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate its depth and customization, they often find the system cumbersome to navigate.“ February 24, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place.“ February 24, 2026 HD Holly D Assistant Plant ManagerMining & Metals, 201 - 500 employeesUsed the software for: More than 2 years. “Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific site needs.“ December 18, 2025 KB Kody B Maintenance ManagerFood Production, 51 - 200 employeesUsed the software for: More than 2 years. “We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit.“ February 24, 2026 TK Thomas K Facilities, Maintenance and Procurement CoordinatorChemicals, 201 - 500 employeesUsed the software for: More than 2 years. “Not being able to use symbols in the part name field, for example, when I have different lengths & sizes of fittings and can't actually use fraction or inch symbols.“ December 18, 2025 DE David E Maintenance TechBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 6-12 months. “It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can master.“ February 23, 2026 EM Erik M Test EngineerAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “A lot of the interface is confusing and cluttered, especially when adding tasks to work orders and when selecting assets for work orders.“ February 23, 2026 ## Showing most helpful reviews Showing 1-25 of 443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David J. Electrician Newspapers Used the software for: 2+ years ### "Benefits of using Maintenance Connection" November 7, 2018 4.0 We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store . Pros The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs Cons The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix. Review Source Response from Accruent November 13, 2018 David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best, EH Evaristo H. hvac tech Logistics and Supply Chain Used the software for: Less than 6 months ### "Ride on a glide" February 24, 2026 5.0 really a great way to monitor and keep track of your assets in real time. history and other features are right at you finger tips.. aside from the other programs ive used i would say that this one is quite the best. Pros easy connection to internet and easily finding what im looking for at a moments notice. compared to other programs where i would need to log in just to log in was figuratively unappealing. Cons The only downfall that i came across or felt as though would need some improving is the fact that there isnt a feature where you could retract older posts or older Work Orders that needed to be revisited. no option for retrieving deleted files either. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) corrigo was complicated and did not focus on task at hand Review Source KA Kevin A. Maintenance Supervisor Machinery Used the software for: 6-12 months ### "A lot of great KPI options, Huge Learning Curve to get Right...." February 24, 2026 3.0 Process Automation of PM's are not intuitive. Cannot seem to control when it start verses target date of specific pm to accurately track KPI's Pros All the options that are available to really track important KPI's, expenses, parts, team members, as well as different layers of user access and work order generation. Cons It is not user intuitive to use, some simple things are buried in categories that are not logical. User interface not as robust. Setting up PM's, the prime use i feel for this type of product, is not very easy to set up nor control Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Maintenance Connection Was not involved in the decision of opting to use Maintenance Connection as the CMMS Software for the company Review Source CP Chris P. facilities administrative coordinator Non-Profit Organization Management Used the software for: 2+ years ### "worth a try" February 24, 2026 3.0 i enjoy the system it has taught me alot especially with the accruent accademy but there is just alot of systems or processes that just are not necessary. Pros customer support, easy to use once you get used to it, the team can get on and see whats pending and over due especailly with this 2026 update. Cons the system is very hard to navigate, sometime the work orders/PMs dont generate, sometimes PM's double publish for no reason, or not on time. there is a time difference of when someone imputs a work order to when it gets published its a bad thing especially when its a high priority item. Review Source OMD Oanh Mai D. Senior office Assistant Hospital & Health Care Used the software for: 1-2 years ### "Senior Office Assistant" February 24, 2026 5.0 Maintenance Connection is very good from the beginning. However, with the updated version, some of the features are not working well like before such as work orders that are just created are not in bold letters to make them distinguished with the ones which are already issued. Pros customer support and process automation. When we need help form customer support, they respond as fast as they can. They will usually solve the problems. If there are some issues which could not be resolved, they take them into consideration & put on the agenda to work on them. They even have a case number to serve as references for all of our requests. Cons I like least about maintenance management because they have some features that myself as a senior office assistant could not be granted for access. Furthermore, we have no training on maintenance management. It would be nice if I can have some trainings again for Maintenance Management, reports, and learn in depth for all the features in Maintenance Connection so I can utilize the program successfully. Review Source CH Craig H. Maintenance Controller Engineering Hospital & Health Care Used the software for: 2+ years ### "Need Change" February 23, 2026 3.0 Average. Pros staying up to date with just w/o and reporting. Cons there has been no improvement, for purchase orders, invoicing, receiving, and most importantly Inventory. i may be the 1% But i really could use some improvements. Switched from [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) We Wanted Improvements, in overall, engineering productivity. Review Source JM Jacqueline M. Operations Engineer Sr. Automotive Used the software for: 2+ years ### "Review of MC" February 24, 2026 4.0 Its good, I would like to know the more ins and outs on the background aspects. We had a training in house originally and the guy did not know what he was talking about later found out once we learned the correct ways after submitting tickets for help Pros Once you get to know the system well things run smoothly but still alot not known. Reports functions are good, Inventory system is good Cons Alot of functions still confusing even though I use the system daily. The training or documentation available does not cover or say correct information of what is actually true. Reporting is rough if you do not know SQL functions Review Source MF Matthew F. Operations Leader Oil & Energy Used the software for: 2+ years ### "Maintenance Connection" February 25, 2026 5.0 I have had a great experience with Maintenance connection and the usability of it from an operators phone is very useful for our facility. we keep all of maintenance and equipment manuals on our M C which allows technicians to access it from remote areas. Pros we use it for maintenance and operations rounds. having the ability to have specs entered is a huge plus and helps us with our operations Cons the website navigation isnt great. when going into an asset and navigating down through multiple planes and then going back, it forces you to go through the entire process again. the back button for the web browser will send you back to the login page. Review Source KL Kevin L. Maintenance Lead Technician Warehousing Used the software for: 2+ years ### "Solid Tool That Keeps Our Team Moving" February 24, 2026 4.0 Overall, it’s been a dependable system for our team. It helps us stay organized, keep track of assets, and stay on top of maintenance without things falling through the cracks. It’s not perfect, but it gets the job done, and the support team really helps make up for any rough edges. Pros Maintenance Connection has made our day‑to‑day work a lot smoother. Creating and tracking work orders is pretty straightforward, and keeping up with preventive maintenance is way easier now. Inventory tracking has also gotten better over the years, which saves us a ton of headaches. Their support team deserves credit — whenever we’ve run into issues, they’ve been quick to jump in and help. Cons The interface could definitely use a refresh. Some things take more clicks than they should, and a few parts of the system feel a bit old‑school. Reporting works well once you figure it out, but there’s a learning curve. The mobile version is handy, but still not perfect when you're out in the field. Review Source BR Brian R. Maintenance Supervisor Industrial Automation Used the software for: 2+ years ### "Exemplary Customer Service" February 25, 2026 5.0 As a user of over 8 years I have become very familiar with the in's and out's of the daily operation. If a need arises that I am unfamiliar with customer service is always quick to respond with a solution and/or just solve the problem for us remotely. This in and of itself is why I chose to participate in the review. Accruent has really invested in customer service. It has always been good but even better over the last 1-2 years. Keep up the good work. Pros The simplicity of navigation... It is much easier than other CMMS platforms. This helps keep technician interaction to a minimum to focus on labor tasks at hand. Cons \- Labor and user set-up... Needing to navigate to multiple levels of the software to assign appropriate authorizations. - Frequent updates requiring cache and browsing history deletion for the program to function correctly. - Global search function for inventory or asset information. I wish it was more one word search specific for results. It not being can make it difficult to find a result quickly Review Source DS Debbie S. CMMS Administrator Environmental Services Used the software for: 2+ years ### "Excellent Work Order, Asset, Reporting and Preventative Maintenance System" December 18, 2025 5.0 The experience has been awesome! I'm the administrator to Maintenance Connection for Jacobs Engineering. I'm on the Villages Florida project. We use this system consistently. Pros Everything! I've been using this system for 12+ years. It gets better every year. I love the reporting and the asset module, and of course, the work order and preventative maintenance scheduling! Cons There is really nothing I dislike about Maintenance Connection. If I have issues with the system in general, I would like to see better solutions with Accruent. Alternatives considered [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/) Reason for choosing Maintenance Connection Maintenance Connection is easier to learn and to get the team involved. They also prefer Maintenance Connection. Review Source FS Frida S. Administrative Coordinator Higher Education Used the software for: 2+ years ### "Efficient System Backed by a Strong Support Team" December 18, 2025 5.0 I appreciate how reliable the support team is! The system itself works efficiently to address our everyday operational needs. Pros Maintenance Connection system is very user-friendly. It's a very robust system that offers unlimited potential to address the growing needs of our organization. It is highly customizable and has lots of functionality. Cons As a user and co-admin, I have yet to experience what I like the least about Maintenance Connection. We are still working to optimize everything it can do for our organization. So far, it meets our expectations well. Switched from [Ellucian](https://www.capterra.com/p/135932/Ellucian/) We were looking for a more efficient and upgrade system functionality. Review Source DB David B. Life Safety Technician Hospital & Health Care Used the software for: 1-2 years ### "Maintenance Connection: A must have for anyone in maintenance (or anyone who doesn't want their equipment to break down) " December 18, 2025 5.0 The more I use the program, the more I enjoy my work! I learn something new about the program almost every day. I look forward to the day when I can collaborate a little easier with the program and hopefully have API access. Pros I love all the features that Maintenance Connection has built into it. It gives you the ability to keep track of every little aspect of your equipment, as well as the inspections and maintenance done to it. I love that it leaves a place open for the user to add their own information about assets with the user-defined fields. They thought of almost everything when designing the program. I love how it has the ability to predict when something could go wrong. Cons I wish it were just a little more user-friendly. I hate that I am unable to access the majority of these features. For instance, when I tried to add a detail such as the Year Manufactured to the fire extinguishers that I am tracking in the program, it says I don't have sufficient permissions to do so. Which is a smart security move in most situations; however, I don't see how this could be a security risk. Review Source PS Paul S. Maintenance Planner Food & Beverages Used the software for: 1-2 years ### "Pretty robust CMMS with lots of customizations." December 18, 2025 5.0 Overall, Maintenance Connection has proven to be a great value for the cost, providing a secure site with tons of operational tools and solid customer service. Pros I find the document and asset management very useful. Building BOM for equipment, attaching technical data and images, all of which can be linked to work orders. PM planning and sorting makes maintaining a professional approach to maintenance easy. PO creation and organization have become essential to our organization. Cons The report building could potentially be a little more user friendly, such as utilizing a report building "wizard" tool, but is overall very useful and an integral part of staying on track with our KPI's and overall site coordination. Review Source MF Micah F. Facilities and Equipment leader Machinery Used the software for: 2+ years ### "quality site that is reliable" December 18, 2025 4.0 I have been using for almost 10 years now and haven't had any real hiccups or crashes, very reliable site! Pros easy to navigate when shown how to use it. there is a lot of this app that i don't use but would like to get to know. Cons sometimes it's busy and i have trouble finding what I am doing. once i click around though I can usually find what I am looking for. Review Source KS Kim S. Maintenance System Specialist Food Production Used the software for: 2+ years ### "Maintenance Connection is a decent maintenance system platform" February 23, 2026 4.0 Overall our company likes Maintenance Connection and we don't want to change to anything new if we do not have to. Hoping the glitching slows down. Pros What I loke most about Maintenance Connection is the ease of moving between screens and inner platforms. Cons What I like least about Maintenance Connection is all of the glitches that we have been having in the past 6 months. Review Source TL Tyler L. Mechanic Utilities Used the software for: 2+ years ### "Great program" February 24, 2026 4.0 Overall, the program is fantastic. All employees have access to view all data on assets if they need at any given time without needing to dig through countless paper manuals saving time and money. We use this daily with multiple users making work orders, being able to put them in a list of urgency. Pros I love how it makes maintenance requests 95% automated, and reports are easily accessible after the repairs/PM are completed. Cons On occasion the program will have an error and I would need to close the website and re-login. Not a huge deal but a slight inconvenience Review Source JD Jeffrey D. Maintenance Planner Building Materials Used the software for: 2+ years ### "User friendly " February 24, 2026 5.0 I enjoy using maintenance connect because of its capabilities in use. It has other functions that are great in an MCC environment. Pros User friendly. It makes it easy to navigate and functions well. You can connect easily and move around the system. Cons Grouping several areas only allows one at a time. Would like to be able to grab several locations at once to view work orders. Review Source RM Ronan M. Facilities Manager Facilities Services Used the software for: 2+ years ### "Great system" February 24, 2026 5.0 Have been using it for 10 years and have found it very beneficial to my day to day workload. I feel though that it could do more for me if I had the required training. Pros Easy to use Comprehensive reports has multiple client friendly features such as direct logging. he platform made it easy to track work orders, manage assets, and maintain service history, which helped improve visibility across maintenance operations. Cons Issues with pictures printing to WOs. THere is also an issue with zeroing invoice costs The reporting function, while useful, could be somewhat limited and required additional manual input or manipulation to produce more tailored reports. Review Source KB Kody B. Maintenance Manager Food Production Used the software for: 2+ years ### "Pricey but overall great program" February 24, 2026 4.0 Going on year 6 now and overall happy with the program. It has helped eliminate down time in the production area and helped with organizing things during out audits. Pros The interface is helpful and easy to understand. We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit. Cons The cost of the program is a little on the expensive side but if you were to use it to its fullest potential, I think one can justify it. Customer support is great when you can get in touch but that is not the easiest thing to do for some reason. Review Source DD Derek D. Facility Manager Facilities Services Used the software for: 2+ years ### "Super Efficient Progam!" December 18, 2025 5.0 It is the lifeline for our site. We assign correctives, track work order status and make sure preventive work is completed on time. Pros Tracking work order status and client reports. It helps us keep track of all work that is being done in our facilities. Cons Not having enough licenses for our site. If there was a way to improve upon this, where it wasn't an issue. The program would be absolutely perfect. Review Source SO Stephen O. Manager Pharmaceuticals Used the software for: 2+ years ### "My Review of Accruent CMMS" February 24, 2026 5.0 Been using it now for 4 years. Compared to others, it's good. Loads fast and the asset and inventory modules are used by me daily. Pros Maintenance Connection has had several upgrades over the years. The asset management program performs great with the various modules included. Cons I find the reports section to be somewhat difficult. There are several reports in a LOCKED mode that I am unable to use or modify. Review Source DE David E. Maintenance Tech Business Supplies and Equipment Used the software for: 6-12 months ### "Maintenance Connection Review . " February 23, 2026 3.0 My experience with this program has been exceptionally smooth from day one. It functions exactly as a maintenance tool should—working quietly in the background to support our goals without creating unnecessary obstacles or administrative "red tape." The simplicity of the layout means we can focus entirely on equipment reliability rather than fighting with a clunky interface. It has truly streamlined our workflow and made our PM reviews a seamless part of the work week. Pros his program is remarkably intuitive, stripping away the usual complexity found in maintenance scheduling. The user-friendly interface and logical navigation allow our team to update PM tasks in seconds rather than hours. It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can master. Cons How only a certain amount of people can be on the system at the same time, i believe for us is 2 or 3. Review Source CV CLINTON V. Biomed Technician Hospital & Health Care Used the software for: 2+ years ### "maintenance connection review" December 19, 2025 5.0 Overall my experience is good with maintenance connection. it seems like there is an abundance of information available. Pros I like that you can enter a lot of data for an asset. i feel that there are a lot of fields from location to cost and PM management. Cons I wish that there was more of a profile for a specific user. For example, if I were to log into maintenance connection i would like to see a real quick and simple dashboard of my to-do's, like open correctives and open PM's. Review Source AS Annitta S. Assistant Director of Facilities Managment Higher Education Used the software for: 2+ years ### "MC works well for us! " December 18, 2025 4.0 I have been working in the system for about 2 years, I knew nothing about it when I started, and the trainings were very helpful as well as the help desk when I could not figure something out. Pros Easy to learn, works well with our campus. Whenever I have had a question, the support has been great! From fast email reply's to setting up a phone call to walk me through the solution. Cons The cost of each license seems steep, when there are several of us that need to work in the system, it is a pain to have to wait until someone is done. Would be nice if there were more options for pricing. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.