# Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maintenance Connection the right CMMS solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews --- Maintenance Connection 4.4 (443) [View alternatives](https://www.capterra.com/p/12444/Maintenance-Connection/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maintenance Connection Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews Comprehensive maintenance operations platform 88% positive reviews out of 50 Most reviewers find maintenance management centralizes work orders, preventive schedules, and asset history, improving organization and accountability. Kody B Maintenance Manager, 51 - 200 employees. "We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit." Complex and restrictive reporting 38% negative reviews out of 64 Some users say reporting is difficult to customize, with locked templates, unclear outputs, and a steep learning curve. Stephen O Manager, 51 - 200 employees. "There are several reports in a LOCKED mode that I am unable to use or modify." Streamlined asset organization tools 90% positive reviews out of 40 Most reviewers describe asset management as intuitive, making asset tracking, work order handling, and preventive maintenance efficient. alan R supervisor, 2 - 10 employees. "Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place." Frequent bugs and update problems 54% negative reviews out of 41 Some reviewers indicate bugs, interface glitches, and update issues disrupt workflows and cause frustration during daily use. Keith L Associate Director of Physical Plant, 201 - 500 employees. "Updates can end up breaking things before they fix the previous issue. When presented with updates via the road-map, the updates take an extreme amount of time to come to fruition." Highly adaptable feature set 90% positive reviews out of 31 Most users comment features in Maintenance Connection are versatile, allowing customization for diverse workflows and industry needs. Rifatt M Reliability Engineer, 10,001+ employees. "Overall, the system works well and has many features that can be utilized to get the most out of Maintenance Connection" ## Showing most helpful reviews Showing 1-25 of 443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David J. Electrician Newspapers Used the software for: 2+ years ### "Benefits of using Maintenance Connection" November 7, 2018 4.0 We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store . Pros The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs Cons The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix. Review Source Response from Accruent November 13, 2018 David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best, CS Cameron S. Senior Reliability Engineer Chemicals Used the software for: 1-2 years ### "Built from the ground up as a CMMS, you can tell every details has been considered by folks who worked in the field. " December 18, 2025 5.0 I've used other CMMSs and MC is I think my 6th and it's the best out of all of them, it's highly functional, work orders carry so much more capability and are easy for technicians Pros I like how functional it is and how a lot of various scenarios have been thought out in the field and solved in Maintenance Connection. I also like how easy it is to navigate around. Cons No cycle count function for inventory management. I notice filters sometimes don't work. I think the overall user interface is slightly outdated, however the UI design is relatively functional, there is really no "Bloat" or unnecessary graphics or colors when using MC. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/) Reason for choosing Maintenance Connection Easy of use, highly functional, cost per concurrent user, customization, requires no IT support to implement. Switched from [HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/) Not functional enough, not user friendly, required our IT department to roll out to sites. Too complicated to perform any task or retrieve any information from. Review Source CP Chris P. facilities administrative coordinator Non-Profit Organization Management Used the software for: 2+ years ### "worth a try" February 24, 2026 3.0 i enjoy the system it has taught me alot especially with the accruent accademy but there is just alot of systems or processes that just are not necessary. Pros customer support, easy to use once you get used to it, the team can get on and see whats pending and over due especailly with this 2026 update. Cons the system is very hard to navigate, sometime the work orders/PMs dont generate, sometimes PM's double publish for no reason, or not on time. there is a time difference of when someone imputs a work order to when it gets published its a bad thing especially when its a high priority item. Review Source KA Kevin A. Maintenance Supervisor Machinery Used the software for: 6-12 months ### "A lot of great KPI options, Huge Learning Curve to get Right...." February 24, 2026 3.0 Process Automation of PM's are not intuitive. Cannot seem to control when it start verses target date of specific pm to accurately track KPI's Pros All the options that are available to really track important KPI's, expenses, parts, team members, as well as different layers of user access and work order generation. Cons It is not user intuitive to use, some simple things are buried in categories that are not logical. User interface not as robust. Setting up PM's, the prime use i feel for this type of product, is not very easy to set up nor control Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Maintenance Connection Was not involved in the decision of opting to use Maintenance Connection as the CMMS Software for the company Review Source DS Debbie S. CMMS Administrator Environmental Services Used the software for: 2+ years ### "Excellent Work Order, Asset, Reporting and Preventative Maintenance System" December 18, 2025 5.0 The experience has been awesome! I'm the administrator to Maintenance Connection for Jacobs Engineering. I'm on the Villages Florida project. We use this system consistently. Pros Everything! I've been using this system for 12+ years. It gets better every year. I love the reporting and the asset module, and of course, the work order and preventative maintenance scheduling! Cons There is really nothing I dislike about Maintenance Connection. If I have issues with the system in general, I would like to see better solutions with Accruent. Alternatives considered [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/) Reason for choosing Maintenance Connection Maintenance Connection is easier to learn and to get the team involved. They also prefer Maintenance Connection. Review Source HD Holly D. Assistant Plant Manager Mining & Metals Used the software for: 2+ years ### "Maintenance Connection – End-User Feedback" December 18, 2025 4.0 Overall, my experience with Maintenance Connection has been positive. It provides a reliable system for managing work orders, preventive maintenance, and asset history, which supports better organization, accountability, and compliance. While there is a learning curve and some processes can feel time-consuming, the system is effective once users are familiar with it and helps improve visibility and consistency across maintenance operations. Pros Maintenance Connection provides a centralized platform for tracking work orders, preventive maintenance, and asset history, which helps improve organization and visibility across maintenance activities. Cons The system can feel cumbersome at times, particularly when entering or updating work orders, as it requires multiple steps and fields. Navigation is not always intuitive, which can slow down technicians in the field, and some features are not as user-friendly on mobile devices. Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific site needs. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Maintenance Connection Maintenance Connection was selected because it offered the best overall balance of functionality, asset management depth, and support for preventive maintenance and compliance requirements. Review Source FS Frida S. Administrative Coordinator Higher Education Used the software for: 2+ years ### "Efficient System Backed by a Strong Support Team" December 18, 2025 5.0 I appreciate how reliable the support team is! The system itself works efficiently to address our everyday operational needs. Pros Maintenance Connection system is very user-friendly. It's a very robust system that offers unlimited potential to address the growing needs of our organization. It is highly customizable and has lots of functionality. Cons As a user and co-admin, I have yet to experience what I like the least about Maintenance Connection. We are still working to optimize everything it can do for our organization. So far, it meets our expectations well. Switched from [Ellucian](https://www.capterra.com/p/135932/Ellucian/) We were looking for a more efficient and upgrade system functionality. Review Source BS Britt S. CMMS and Planning Supervisor Electrical/Electronic Manufacturing Used the software for: 2+ years ### "The CMMS that can do it all and continues to grow" September 26, 2025 5.0 I have been using MC for 12 years and I have enjoyed using this software. I have looked at other software and I always compare it to MC and it never comes close to what MC can offer. Pros I like the ability to track a lot of information in multiple modules, that each module connects to one another, and the customization that you can do as an admin. Cons I wish some modules were more robust; I wish the procedure tasks were easier to use; I wish there were a better chat feature available for techs; and I would like to see more ideas from users be implemented. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Maintenance Connection System was built how we needed to continue using it compared to MaintainX. Review Source EH Evaristo H. hvac tech Logistics and Supply Chain Used the software for: Less than 6 months ### "Ride on a glide" February 24, 2026 5.0 really a great way to monitor and keep track of your assets in real time. history and other features are right at you finger tips.. aside from the other programs ive used i would say that this one is quite the best. Pros easy connection to internet and easily finding what im looking for at a moments notice. compared to other programs where i would need to log in just to log in was figuratively unappealing. Cons The only downfall that i came across or felt as though would need some improving is the fact that there isnt a feature where you could retract older posts or older Work Orders that needed to be revisited. no option for retrieving deleted files either. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) corrigo was complicated and did not focus on task at hand Review Source CH Craig H. Maintenance Controller Engineering Hospital & Health Care Used the software for: 2+ years ### "Need Change" February 23, 2026 3.0 Average. Pros staying up to date with just w/o and reporting. Cons there has been no improvement, for purchase orders, invoicing, receiving, and most importantly Inventory. i may be the 1% But i really could use some improvements. Switched from [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) We Wanted Improvements, in overall, engineering productivity. Review Source MF Matthew F. Operations Leader Oil & Energy Used the software for: 2+ years ### "Maintenance Connection" February 25, 2026 5.0 I have had a great experience with Maintenance connection and the usability of it from an operators phone is very useful for our facility. we keep all of maintenance and equipment manuals on our M C which allows technicians to access it from remote areas. Pros we use it for maintenance and operations rounds. having the ability to have specs entered is a huge plus and helps us with our operations Cons the website navigation isnt great. when going into an asset and navigating down through multiple planes and then going back, it forces you to go through the entire process again. the back button for the web browser will send you back to the login page. Review Source JM Jeremy M. Health and Safety Manager Oil & Energy Used the software for: 1-2 years ### "MC is Awesome!" December 18, 2025 5.0 Pros This is a great platform overall, and I genuinely enjoy working in MC. Having everything centralized in one system makes a big difference in day-to-day efficiency. It saves a significant amount of time compared to having to switch back and forth between multiple programs, windows, or software tools just to complete routine tasks. The streamlined workflow helps reduce confusion, minimizes the chance of missing information, and allows me to stay more focused on the work itself rather than on managing different systems. Overall, MC improves productivity and makes managing tasks, documentation, and coordination much smoother and more organized. Cons One area where the platform could be improved is the report print function. When reports are printed or exported, the results often appear blurry or unclear, which makes them difficult to read and less professional in appearance. This can be frustrating, especially when reports need to be shared with leadership, clients, or used for official documentation. Clear, high-quality output is important for accuracy, recordkeeping, and communication, and the current print quality does not always meet those expectations. Improving the resolution and formatting of printed reports would greatly enhance usability and confidence in the system. A sharper, more readable report output would make the platform more effective for both internal and external use. Review Source FC Francisco C. Building coordinator Facilities Services Used the software for: 6-12 months ### "Facilities Coordinator" February 23, 2026 4.0 It has been a good experience so far. The only thing I would like to see is simpler/streamlined use of the app to make tasks/processes faster and save some time. I would also like to be able to automate tasks easily. Pros It is very streamlined and easy to use. it facilitates my days and makes my work more efficient. I am able to keep track of all my staff and their projects to ensure they are completing them in a timely manner. The app is also very secure, and has great value. Cons I think they could simplify some of the processes. I would like to be able to automate tasks, and sometimes it is a little complicated and hard to understand how to do this properly/effectively. The customer support is also very helpful. Review Source SK Sarah K. Assistant Director of Quality Assurance and Regulatory Compliance Hospital & Health Care Used the software for: 2+ years ### "Assistant Director of Quality Assurance and Regulatory Compliance" February 23, 2026 3.0 As a system we need to update this more regularly and more detail training would be helpful. It would be a better system if our own team actually utilize the tools provided by MC. Overall I would continue to use it and see no problems Pros That a lot of items is all in one system. Pictures and videos/ documents are all important - and we are able to keep it in one system. we don't use it for financial documents - which would be useful. It has great potential. Cons We don't utilize enough of it and not train prior to using it - the weekly meeting is great but hard to attend Review Source jS jonathan S. Tech Building Materials Used the software for: 1-2 years ### " maintenance Tech" February 24, 2026 5.0 Overall, my experience has been positive. The platform helps streamline maintenance operations, reduce paperwork, and improve tracking of tasks and assets. While there is a learning curve and a few usability issues, it is a reliable tool that improves organization and efficiency once fully implemented. Pros The system makes it easy to track work orders, schedule preventive maintenance, and keep asset history organized in one place. The interface is fairly straightforward once you get used to it, and it helps improve communication between technicians and management. Reporting features also help monitor performance and maintenance trends. Cons Some parts of the interface feel outdated and can take time to learn for new users. Searching for specific information or generating certain reports can require multiple steps, and mobile usability could be smoother. Customization options are helpful but sometimes confusing to configure without support. Review Source KS Kim S. Maintenance System Specialist Food Production Used the software for: 2+ years ### "Maintenance Connection is a decent maintenance system platform" February 23, 2026 4.0 Overall our company likes Maintenance Connection and we don't want to change to anything new if we do not have to. Hoping the glitching slows down. Pros What I loke most about Maintenance Connection is the ease of moving between screens and inner platforms. Cons What I like least about Maintenance Connection is all of the glitches that we have been having in the past 6 months. Review Source KH Kittra H. Maintenance Planner Industrial Automation Used the software for: 2+ years ### "MC asset help" February 23, 2026 5.0 MC has made asset health documentation a breeze when cooperate is wanting to know how much time, labor and material was put into the asset questioned. Pros Management of the assets is the biggest win with a paper trail for audit reasons and showing customers documentation. Cons Some of the reports running are not simple to navigate or make. I would like to have a blank report and make my own with no prerequisites. Review Source aR alan R. supervisor Environmental Services Used the software for: 2+ years ### "pros cons good bad " February 24, 2026 5.0 I find Maintenance Connection versatile with its wide range of functionalities. For someone willing to invest time and effort, it can be incredibly valuable. Pros Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place. Key benefits include improved organization, reliable performance, and helpful customer support, which collectively boost productivity Cons Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate its depth and customization, they often find the system cumbersome to navigate. Review Source RM Ronan M. Facilities Manager Facilities Services Used the software for: 2+ years ### "Great system" February 24, 2026 5.0 Have been using it for 10 years and have found it very beneficial to my day to day workload. I feel though that it could do more for me if I had the required training. Pros Easy to use Comprehensive reports has multiple client friendly features such as direct logging. he platform made it easy to track work orders, manage assets, and maintain service history, which helped improve visibility across maintenance operations. Cons Issues with pictures printing to WOs. THere is also an issue with zeroing invoice costs The reporting function, while useful, could be somewhat limited and required additional manual input or manipulation to produce more tailored reports. Review Source HK Hashim K. Director Hospital & Health Care Used the software for: 2+ years ### "Very Good User Interface." February 24, 2026 4.0 I am happy with the Maintenance Connection interface. It's simple and easy to use. However, it can get frustration at times when you have to close several work orders and have to repeat the labor hours. Pros Ease of navigating around. From opening to closing work orders it provides an excellent user interface. Cons Having to enter time sheet hours twice. It should be able to populate the labor hours when closing out the work order. Review Source SO Stephen O. Manager Pharmaceuticals Used the software for: 2+ years ### "My Review of Accruent CMMS" February 24, 2026 5.0 Been using it now for 4 years. Compared to others, it's good. Loads fast and the asset and inventory modules are used by me daily. Pros Maintenance Connection has had several upgrades over the years. The asset management program performs great with the various modules included. Cons I find the reports section to be somewhat difficult. There are several reports in a LOCKED mode that I am unable to use or modify. Review Source DD Derek D. Facility Manager Facilities Services Used the software for: 2+ years ### "Super Efficient Progam!" December 18, 2025 5.0 It is the lifeline for our site. We assign correctives, track work order status and make sure preventive work is completed on time. Pros Tracking work order status and client reports. It helps us keep track of all work that is being done in our facilities. Cons Not having enough licenses for our site. If there was a way to improve upon this, where it wasn't an issue. The program would be absolutely perfect. Review Source JW James W. Chief Engineer Hospitality Used the software for: 2+ years ### "User Review" February 24, 2026 5.0 Always fast and user friendly. Adding and removing users are done with ease. The layout could be better but overall a good application. Pros Ease of using the application, The updates are always helpful and the application is very user friendly for my techs. Cons The layout of the desktop version could be set up better, Put in more columns to use tthe features of the app. Review Source FB Francis B. System Mechanic A Logistics and Supply Chain Used the software for: 2+ years ### "My experience on maintenance connection" December 18, 2025 5.0 My experience with MC has been positive. The system makes it straight forward to manage preventive and corrective maintenance for BHS and PBB. Work orders are easy to create, update, and close which helps keep our operations organized and efficient Pros has a very user-friendly interface that makes it easy to create, track and close work orders. It helps our team efficiently to manage maintenance activities BHS and boarding bridges with clear documentation. Cons So far, there are no major issues based on our daily use. some reports take extra steps to navigate but overall is has not affected our maintenance operations. Review Source AS Annitta S. Assistant Director of Facilities Managment Higher Education Used the software for: 2+ years ### "MC works well for us! " December 18, 2025 4.0 I have been working in the system for about 2 years, I knew nothing about it when I started, and the trainings were very helpful as well as the help desk when I could not figure something out. Pros Easy to learn, works well with our campus. Whenever I have had a question, the support has been great! From fast email reply's to setting up a phone call to walk me through the solution. Cons The cost of each license seems steep, when there are several of us that need to work in the system, it is a pain to have to wait until someone is done. Would be nice if there were more options for pricing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.