# Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews --- Maintenance Connection 4.4 (443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maintenance Connection Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews PP Patrick P Maintenance PlannerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The available training resources make it easier for new users to get up and running efficiently. Although I have only been using the system for two weeks, I have already been able to configure new technicians, assign user access, set up new assets, and create work orders with confidence.“ February 23, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate its depth and customization, they often find the system cumbersome to navigate.“ February 24, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place.“ February 24, 2026 HD Holly D Assistant Plant ManagerMining & Metals, 201 - 500 employeesUsed the software for: More than 2 years. “Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific site needs.“ December 18, 2025 KB Kody B Maintenance ManagerFood Production, 51 - 200 employeesUsed the software for: More than 2 years. “We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit.“ February 24, 2026 TK Thomas K Facilities, Maintenance and Procurement CoordinatorChemicals, 201 - 500 employeesUsed the software for: More than 2 years. “Not being able to use symbols in the part name field, for example, when I have different lengths & sizes of fittings and can't actually use fraction or inch symbols.“ December 18, 2025 DE David E Maintenance TechBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 6-12 months. “It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can master.“ February 23, 2026 EM Erik M Test EngineerAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “A lot of the interface is confusing and cluttered, especially when adding tasks to work orders and when selecting assets for work orders.“ February 23, 2026 ## Showing most helpful reviews Showing 1-25 of 443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David J. Electrician Newspapers Used the software for: 2+ years ### "Benefits of using Maintenance Connection" November 7, 2018 4.0 We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store . Pros The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs Cons The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix. Review Source Response from Accruent November 13, 2018 David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best, CS Cameron S. Senior Reliability Engineer Chemicals Used the software for: 1-2 years ### "Built from the ground up as a CMMS, you can tell every details has been considered by folks who worked in the field. " December 18, 2025 5.0 I've used other CMMSs and MC is I think my 6th and it's the best out of all of them, it's highly functional, work orders carry so much more capability and are easy for technicians Pros I like how functional it is and how a lot of various scenarios have been thought out in the field and solved in Maintenance Connection. I also like how easy it is to navigate around. Cons No cycle count function for inventory management. I notice filters sometimes don't work. I think the overall user interface is slightly outdated, however the UI design is relatively functional, there is really no "Bloat" or unnecessary graphics or colors when using MC. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/) Reason for choosing Maintenance Connection Easy of use, highly functional, cost per concurrent user, customization, requires no IT support to implement. Switched from [HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/) Not functional enough, not user friendly, required our IT department to roll out to sites. Too complicated to perform any task or retrieve any information from. Review Source KA Kevin A. Maintenance Supervisor Machinery Used the software for: 6-12 months ### "A lot of great KPI options, Huge Learning Curve to get Right...." February 24, 2026 3.0 Process Automation of PM's are not intuitive. Cannot seem to control when it start verses target date of specific pm to accurately track KPI's Pros All the options that are available to really track important KPI's, expenses, parts, team members, as well as different layers of user access and work order generation. Cons It is not user intuitive to use, some simple things are buried in categories that are not logical. User interface not as robust. Setting up PM's, the prime use i feel for this type of product, is not very easy to set up nor control Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Maintenance Connection Was not involved in the decision of opting to use Maintenance Connection as the CMMS Software for the company Review Source CP Chris P. facilities administrative coordinator Non-Profit Organization Management Used the software for: 2+ years ### "worth a try" February 24, 2026 3.0 i enjoy the system it has taught me alot especially with the accruent accademy but there is just alot of systems or processes that just are not necessary. Pros customer support, easy to use once you get used to it, the team can get on and see whats pending and over due especailly with this 2026 update. Cons the system is very hard to navigate, sometime the work orders/PMs dont generate, sometimes PM's double publish for no reason, or not on time. there is a time difference of when someone imputs a work order to when it gets published its a bad thing especially when its a high priority item. Review Source EH Evaristo H. hvac tech Logistics and Supply Chain Used the software for: Less than 6 months ### "Ride on a glide" February 24, 2026 5.0 really a great way to monitor and keep track of your assets in real time. history and other features are right at you finger tips.. aside from the other programs ive used i would say that this one is quite the best. Pros easy connection to internet and easily finding what im looking for at a moments notice. compared to other programs where i would need to log in just to log in was figuratively unappealing. Cons The only downfall that i came across or felt as though would need some improving is the fact that there isnt a feature where you could retract older posts or older Work Orders that needed to be revisited. no option for retrieving deleted files either. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) corrigo was complicated and did not focus on task at hand Review Source OMD Oanh Mai D. Senior office Assistant Hospital & Health Care Used the software for: 1-2 years ### "Senior Office Assistant" February 24, 2026 5.0 Maintenance Connection is very good from the beginning. However, with the updated version, some of the features are not working well like before such as work orders that are just created are not in bold letters to make them distinguished with the ones which are already issued. Pros customer support and process automation. When we need help form customer support, they respond as fast as they can. They will usually solve the problems. If there are some issues which could not be resolved, they take them into consideration & put on the agenda to work on them. They even have a case number to serve as references for all of our requests. Cons I like least about maintenance management because they have some features that myself as a senior office assistant could not be granted for access. Furthermore, we have no training on maintenance management. It would be nice if I can have some trainings again for Maintenance Management, reports, and learn in depth for all the features in Maintenance Connection so I can utilize the program successfully. Review Source JM Jacqueline M. Operations Engineer Sr. Automotive Used the software for: 2+ years ### "Review of MC" February 24, 2026 4.0 Its good, I would like to know the more ins and outs on the background aspects. We had a training in house originally and the guy did not know what he was talking about later found out once we learned the correct ways after submitting tickets for help Pros Once you get to know the system well things run smoothly but still alot not known. Reports functions are good, Inventory system is good Cons Alot of functions still confusing even though I use the system daily. The training or documentation available does not cover or say correct information of what is actually true. Reporting is rough if you do not know SQL functions Review Source MF Matthew F. Operations Leader Oil & Energy Used the software for: 2+ years ### "Maintenance Connection" February 25, 2026 5.0 I have had a great experience with Maintenance connection and the usability of it from an operators phone is very useful for our facility. we keep all of maintenance and equipment manuals on our M C which allows technicians to access it from remote areas. Pros we use it for maintenance and operations rounds. having the ability to have specs entered is a huge plus and helps us with our operations Cons the website navigation isnt great. when going into an asset and navigating down through multiple planes and then going back, it forces you to go through the entire process again. the back button for the web browser will send you back to the login page. Review Source KL Kevin L. Maintenance Lead Technician Warehousing Used the software for: 2+ years ### "Solid Tool That Keeps Our Team Moving" February 24, 2026 4.0 Overall, it’s been a dependable system for our team. It helps us stay organized, keep track of assets, and stay on top of maintenance without things falling through the cracks. It’s not perfect, but it gets the job done, and the support team really helps make up for any rough edges. Pros Maintenance Connection has made our day‑to‑day work a lot smoother. Creating and tracking work orders is pretty straightforward, and keeping up with preventive maintenance is way easier now. Inventory tracking has also gotten better over the years, which saves us a ton of headaches. Their support team deserves credit — whenever we’ve run into issues, they’ve been quick to jump in and help. Cons The interface could definitely use a refresh. Some things take more clicks than they should, and a few parts of the system feel a bit old‑school. Reporting works well once you figure it out, but there’s a learning curve. The mobile version is handy, but still not perfect when you're out in the field. Review Source BR Brian R. Maintenance Supervisor Industrial Automation Used the software for: 2+ years ### "Exemplary Customer Service" February 25, 2026 5.0 As a user of over 8 years I have become very familiar with the in's and out's of the daily operation. If a need arises that I am unfamiliar with customer service is always quick to respond with a solution and/or just solve the problem for us remotely. This in and of itself is why I chose to participate in the review. Accruent has really invested in customer service. It has always been good but even better over the last 1-2 years. Keep up the good work. Pros The simplicity of navigation... It is much easier than other CMMS platforms. This helps keep technician interaction to a minimum to focus on labor tasks at hand. Cons \- Labor and user set-up... Needing to navigate to multiple levels of the software to assign appropriate authorizations. - Frequent updates requiring cache and browsing history deletion for the program to function correctly. - Global search function for inventory or asset information. I wish it was more one word search specific for results. It not being can make it difficult to find a result quickly Review Source HD Holly D. Assistant Plant Manager Mining & Metals Used the software for: 2+ years ### "Maintenance Connection – End-User Feedback" December 18, 2025 4.0 Overall, my experience with Maintenance Connection has been positive. It provides a reliable system for managing work orders, preventive maintenance, and asset history, which supports better organization, accountability, and compliance. While there is a learning curve and some processes can feel time-consuming, the system is effective once users are familiar with it and helps improve visibility and consistency across maintenance operations. Pros Maintenance Connection provides a centralized platform for tracking work orders, preventive maintenance, and asset history, which helps improve organization and visibility across maintenance activities. Cons The system can feel cumbersome at times, particularly when entering or updating work orders, as it requires multiple steps and fields. Navigation is not always intuitive, which can slow down technicians in the field, and some features are not as user-friendly on mobile devices. Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific site needs. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Maintenance Connection Maintenance Connection was selected because it offered the best overall balance of functionality, asset management depth, and support for preventive maintenance and compliance requirements. Review Source BS Britt S. CMMS and Planning Supervisor Electrical/Electronic Manufacturing Used the software for: 2+ years ### "The CMMS that can do it all and continues to grow" September 26, 2025 5.0 I have been using MC for 12 years and I have enjoyed using this software. I have looked at other software and I always compare it to MC and it never comes close to what MC can offer. Pros I like the ability to track a lot of information in multiple modules, that each module connects to one another, and the customization that you can do as an admin. Cons I wish some modules were more robust; I wish the procedure tasks were easier to use; I wish there were a better chat feature available for techs; and I would like to see more ideas from users be implemented. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Maintenance Connection System was built how we needed to continue using it compared to MaintainX. Review Source JB Jack B. Maintenance Consultant Food & Beverages Used the software for: 6-12 months ### "It is lengthy. Needs to be shortened into a Catchier Name" December 18, 2025 4.0 For the most part it does what it was designed for. It's a CMMS program. Like I mentioned the AI future is now. Pros Maintenance Connection has everything that is needed in a CMMS Program that is needed to do what is generally needed in the industry. Cons As AI is ramping up, it is not setup currently to start at the beginning of the new era. Predictive is good but self-troubleshooting program would be better Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Maintenance Connection Familiarity from other companies and associates Switched from [Cogsdale](https://www.capterra.com/p/12557/Customer-Service-Management/) Previous CMMS did not have the features needed. Review Source SP Skyler P. Facilities Coordinator Hospital & Health Care Used the software for: 2+ years ### "Lacking Support and Customization" December 18, 2025 3.0 Overall good experience, I just wish I was able to use it to its full potential. There's a lot of bugs in the system that make asset addition especially difficult/time consuming. Pros Ease of use for the customers- Easy to setup accounts and links for customers to submit work order requests. Cons As a seasoned user, there's not a lot of options for me to customize what I need. We have used the system for 5 years and Im still not getting what I need from the program and I dont have the support to assist Switched from [PCS TMS](https://www.capterra.com/p/29249/Express/) Our department was outsourced and the switch was made with the new management team Review Source AA Alan A. Maintenance and Reliability Manager Building Materials Used the software for: 2+ years ### "Satisfied User" December 18, 2025 4.0 I like the software and have used it for almost 6 years in two different companies. Being able to have their team listen and give you what you ask for, provided it is within the capabilities of the software. Pros The flexibility to create my own reports to fit my situation and the ease of which people can adapt to using it. Cons One minor complaint that I have is that not being able to print either a calendar or Gantt chart to post is an inconvenience, but we do work around it. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Maximo](https://www.capterra.com/p/170474/Maximo/) Reason for choosing Maintenance Connection Ease of implementation and the user interface Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Ease of use and MC has exactly the functions a maintenance team needs without the extra Knowledge needed for keystroke combinations Review Source LG Larizah G. Preventative Administrator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Reliable and Feature-Rich" December 18, 2025 5.0 My overall experience with Maintenance Connection has been positive. It is a secure and reliable system with useful features that help manage maintenance work efficiently. While it can sometimes take a while to load, the good value for money and helpful customer support make it a solid and dependable platform to use. Pros What I liked most about Maintenance Connection is that it feels safe and reliable to use. It offers good value for the price by providing useful features that help reduce downtime and keep work running smoothly. The customer support is also helpful and quick to respond, which makes using the system easier. Cons What I liked most about Maintenance Connection is that it feels safe and reliable to use and offers good value for the price with helpful maintenance features. However, what I don’t like is that the system can sometimes take a while to load. Customer support is helpful and responsive, which makes the experience better overall. Review Source KH Kittra H. Maintenance Planner Industrial Automation Used the software for: 2+ years ### "MC asset help" February 23, 2026 5.0 MC has made asset health documentation a breeze when cooperate is wanting to know how much time, labor and material was put into the asset questioned. Pros Management of the assets is the biggest win with a paper trail for audit reasons and showing customers documentation. Cons Some of the reports running are not simple to navigate or make. I would like to have a blank report and make my own with no prerequisites. Review Source cW caleb W. Mechanic III Facilities Services Used the software for: 2+ years ### "Best platform for beginner, and advanced useability " February 24, 2026 4.0 Over the the past four years, I have found that the platform is extremely user friendly, and is very easily learned, even without teaching. Pros I appreciate the useability, and the non complexity of the platform. I also like the fact that you can almost fully customize your screen to fit you. Cons I am not a huge fan of the limited access, although I understand that this is a result of the admin controls Review Source KZ Kevin Z. EHS Manager Packaging and Containers Used the software for: 2+ years ### "One of the best CMMS I have ever used." December 18, 2025 4.0 Overall, I really like the lay out, the fact that there is a mobile platform available that is simplified for the tecnicans on the floor makes MC a great choice for our operations. Pros The flexibility and customization of how workflows are ran. MC also makes tracking purchases and inventory usage very easy. Cons Some menu options are buried pretty deep inside of other menus and remembering where each item is located can be a challenge sometimes. Review Source KB Kody B. Maintenance Manager Food Production Used the software for: 2+ years ### "Pricey but overall great program" February 24, 2026 4.0 Going on year 6 now and overall happy with the program. It has helped eliminate down time in the production area and helped with organizing things during out audits. Pros The interface is helpful and easy to understand. We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit. Cons The cost of the program is a little on the expensive side but if you were to use it to its fullest potential, I think one can justify it. Customer support is great when you can get in touch but that is not the easiest thing to do for some reason. Review Source eE eamonn E. sr. maintenance manager Logistics and Supply Chain Used the software for: 2+ years ### "gap fishkill" February 23, 2026 3.0 average, would like to see more AI capabilities and reporting. This would be a great selling point for the app. Pros user friendly, can easily onboard new techs. Purchase orders are easy to process and follow. Asset hierarches are structured and easy to follow. Cons limited reporting, limited flexibility with parts i.e techs can not see issue units resulting in inventory variances. Review Source BD Brandon D. Maintenance Planner Scheduler Building Materials Used the software for: 6-12 months ### "Maintenance Planner Scheduler" February 24, 2026 5.0 Great experience, I always seem to be able to find a way to do what I need to do with it and it has a ton of features and more than one way to do many tasks. Pros Great Maintenance Management, and User Interface fairly easy to learn and teach others how to use. I was up and working in a few days and use it daily. Cons Making reports can be difficult but you can drill down well and get amazing amount of detail for any kind of report, I summarize lots of reports with AI Review Source DM Denisha M. Facilities Administrator-Maintenance Clerk Automotive Used the software for: 1-2 years ### "Maintenance Connection: Strengths and Areas for Improvement" February 24, 2026 4.0 My overall experience with Maintenance Connection has been a great learning curve, helping enhance my overall experience with data tracking and learning the importance of critical assets. Pros The easy access historian for all assets to collect data, as well as how easy it is to export the data for KPI/PBI recording. Cons Internal issues, but this issue comes with any type of software. The timely manner in which these issues are handled and the quick response from the team on handling the issues are very impressive! Review Source TW Tammy W. Facilities Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great program" December 18, 2025 4.0 Great and easy to use. Navigating from assets, to work orders, to labor and team members is very easy and easy to maintain. Pros Maintenance Connection is intuitive and has a lot of facets to make your site efficient. You can have detailed asset geography lists and track all step and costs to projects. Cons The reporting platform can be challenging. There are times when understanding what the various criteria will pull from would be helpful. Review Source WM William M. HVAC Technician Facilities Services Used the software for: 2+ years ### "Tracking and Organization at the touch of a finger. " December 18, 2025 5.0 I am very satisfied with the application and look forward to using it in an expanded capacity in the future. Pros The ease of use for the technician as well as management is commendable. The module gives professional results that inspection authorities demand. Cons Occasionally there is a problem with finding and setting the correct search filter. Some of the options aren't exactly what's needed. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.