# Regpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Regpack the right Registration solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124427/Regpack/reviews --- Regpack 4.4 (364) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 18th, 2026 # Reviews of Regpack Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews rp ryan p Graphic DesignerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups“ February 21, 2026 AW Anne W Camp ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register.“ April 1, 2024 SH Susan H Director of International ProgramsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc.“ December 18, 2023 NC Nancy C Associate Executive DirectorPerforming Arts, 51 - 200 employeesUsed the software for: More than 2 years. “Our setup is very complex and we do run into technical glitches.“ June 8, 2024 Domingo Antonio A University average technicianMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “With just a few clicks I was able to set up my custom registration form and start receiving registration requests quickly and smoothly, I especially appreciated the ability to send automatic emails to participants reminding them of payment deadlines and sending registration confirmations .“ June 16, 2023 AW Anne W Camp ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me.“ April 1, 2024 KR Katie R Camp DirectorRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Parents registering their kids for camp expressed that the process felt smooth and was quick to complete.“ May 15, 2024 TT Tara T Admin SpecialistLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Pulling reports was way more complicated than it needed to be which made the overall management of our trips more difficult and time consuming then necessary“ July 31, 2023 ## Showing most helpful reviews Showing 1-25 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jean P. WordPress Web Consultant & Professional Photographer Internet Used the software for: 6-12 months ### "A robust system that can accommodate the intricacies of just about any modern web based business" October 1, 2018 4.0 Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports. Pros The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website. Cons Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two. Review Source Response from Regpack October 5, 2018 Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process. AW Anne W. Camp Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Mostly satisfied" April 1, 2024 4.0 Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait. Pros I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need. Cons I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) Campminder is a great company. We are a small not for profit Summer Camp that also has Family Camps and Adult Camps and Campminder did not have a way to fully include those camps the same way as our Youth Camps. We also weren't using all of the products we were paying for, therefor when they announced that they were increasing the rates, we getting enough to justify the increase for us. Review Source Response from Regpack April 10, 2024 Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack! rP ryan P. Graphic Designer Design Used the software for: Less than 6 months ### "decent value for saving time" February 21, 2026 4.0 Overall, the pricing feels fair for what you get, especially if you need advanced features like group registration, flexible pricing, Pros I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups Cons A big thing I'm not a fan of is the interface isn’t immediately intuitive and setting up complex registrations or payment plans can take time and test one's patience. Review Source JS Julian S. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Great idea, very poorly executed" November 6, 2020 2.0 Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month. Pros Flexibility/versatility of the software One of the support managers was willing speak over the phone, despite email-only support. Cons There are recurring system errors that cause failures in payment processing Regpack support is slow to respond, not able to provide adequate details It is not possible to speak with Regpack employees, even during a critical system failure Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Regpack The cost to start with Regpack was much less than the others. Review Source Response from Regpack November 12, 2020 Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business! LD Larema D. Associate Director Alternative Dispute Resolution Used the software for: 1-2 years ### "Great Database and Payment System" November 22, 2022 5.0 I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features. Pros My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. Cons There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number Switched from [Bunk1](https://www.capterra.com/p/149499/Bunk1/) They basically discontinued all support for us, and their Reports were the absolute worst. Review Source Response from Regpack December 27, 2022 Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients! RS Rachel S. Education & Camp Director Education Management Used the software for: 2+ years ### "5 Year User" February 15, 2022 3.0 Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help. Pros Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like. Cons The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled... Alternatives considered [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Regpack At the time it served our needs better. ACTIVE however has phone numbers, a chat service and a quicker support service from what I have heard and researched. Review Source Response from Regpack February 18, 2022 Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system. AB Andrew B. Director of Operations Performing Arts Used the software for: 2+ years ### "Robust product with lots of options, but some glitches" July 15, 2020 4.0 The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time! Pros Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up. Cons It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system. Reason for choosing Regpack None, really. We found regpack through a recommendation and I immediately saw it as a huge upgrade for us without a big increase of costs. Switched from [Studio Pulse](https://www.capterra.com/p/150389/Studio-Pulse/) User experience for our patrons was HORRIBLE in studio pulse. The way the class descriptions were displayed was NASTY. And the discounting/billing options were slim. We were still doing most payments via check because it was so bad. Review Source Response from Regpack July 23, 2020 Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership! VR Verified Reviewer Head of Production Events Services Used the software for: Less than 6 months ### "Shockingly Customizable for a low-price! " October 3, 2019 4.0 RegPack reduced the amount of time I spend on admin (emailing my exhibitors individually and tracking all submissions) and created a better, more professional user experience of the exhibitors. It essentially gave them a custom portal to submit and track the status of all assets in one place. Invaluable! Pros The ability to create a highly customized, "portal-like" experience as they submit forms, while using an off-the-shelf software. Typically this would need to be done with a web developer! And the ability to generate reports and email them all at once is so useful. Cons The back-end of the software can be difficult to use and unintuitive. Switched from [Cognito Forms](https://www.capterra.com/p/138990/Cognito-Forms/) Cognito forms is excellent for form building (more user friendly and customizable forms) but has none of the portal functionality of RegPack. Review Source Response from Regpack October 10, 2019 So wonderful to hear that Regpack has been an invaluable tool for you and your event management. Regpack excels at creating a customized experience from start to finish for both you and your attendees, and it's great to hear this is how you've experienced our platform! PB Priscilla B. Registrar Music Used the software for: 2+ years ### "Regpack allows for ease in managing a waitlist" June 8, 2024 5.0 We are in our 9th year with RP and the past 2 or 3 have been the best ever. The team has worked to better understand our specific business needs and suggest modifications to our specific projects to help ensure a seamless registration process for our customers. Pros Regpack offers the ability to customize your registration project to meet the needs of your business. The ease in managing our waitlisted recipients in RP is one of my favorite features. The automated payment processing and automated emails are also critical. Cons RP offers technical Support by email, but with any technical writing/questions it can be hard to "be on the same page with someone" when exchanging emails. Thankfully, they implemented a Project Success Manager role which allows customers a different type of access for a critical question or concern. Review Source NC Nancy C. Associate Executive Director Performing Arts Used the software for: 2+ years ### "Regpack Review" June 8, 2024 4.0 Overall this system works for our programs. We have a very complex set of needs and for the most part Regpack meets those needs Pros We have a very complex registration with multiple programs and options. Regpack allows us to keep everything organized for our patrons. It also handles the payments for all our programs with automated billing. Cons Our setup is very complex and we do run into technical glitches. Review Source KB Karen B. Assistant Director Education Management Used the software for: 1-2 years ### "Registration made Easy! " April 26, 2023 5.0 I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program. Pros Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you! Cons Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me. Review Source KC Ki C. Executive Director Music Used the software for: 2+ years ### "Customer Support is the PITS!" November 2, 2021 3.0 Negative. Zero stars. Do not recommend. Customer service is a joke. Pros Conditional logic in the forms is awesome Cons This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari. Review Source Response from Regpack November 10, 2021 Hi Kim, We're sorry to hear your frustration with Regpack over the 6 years you've been a client. In the past 6 years, we've only raised our prices once. Re: our cancellation policy, this is outlined in our terms of service at 90 days, is standard industry practice for annual contracts, and has been amended for you as a courtesy to your relationship with Regpack. Our Support team averages a response time of 3-6 hours and after checking your account, it seems our average response time was 5.3 hours. Full resolution can take longer if we don't have all the information we need, so we can be 100% effective in resolving the issue for you. Our processing partners are directly integrated with our system, so this is crucial to allow for integrated payments and reporting, and our processing rates are competitive for the market. We are sorry to see you go, and wish you the best of luck going forward with your business. AA Abena A. Director Used the software for: 6-12 months ### "Overall helps with mass registration and payment processing. " November 5, 2017 4.0 Pros automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature. Cons I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help. Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans. The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers. We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software Review Source Response from Regpack November 6, 2017 Abena, thanks for taking the time to share. Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know. As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack! I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well. You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents. We are happy to work with you to make your registration easy and seamless! Thanks for your feedback! PB Padmaja B. Director of Information Technology Education Management Used the software for: 2+ years ### "Regpack use for Event / Transportation Registration. " November 5, 2021 4.0 I should thank the account manager who was helpful in guiding us to approach the customer service for some of the technical issues. Certain issues were resolved by her immediately. Overall it's a good experience with Regpack. Pros The product is easy to use. The online customer service responds within 24 hours. Account manager is transparent about the product features and honest about the services offered by Regpack. The parents are not required to fill up their profile page every year. In this way, the parents can directly access the registration page after checking the profile page. Cons Refund payment procedure can be made easy for the accounts payable executive. Report writing can be more flexible. Review Source Response from Regpack November 9, 2021 Thanks for your feedback Padmaja! Glad your experience with Regpack has been easy and you've enjoyed our customer support and our Account Management team. JJ Jared J. Coordinator, Youth Camps and Community Programs Education Management Used the software for: 6-12 months ### "Regpack Review for Camp Admin" February 26, 2024 5.0 Great customer support and limitless ways to configure and fine tune to your organization's needs. Pros Regpack has a multitude of options for administrators to apply to their own use of the product as well as how they can allow their audience/customers to enter information and receive information. Cons Regpack features could be a little more intuitive for admin and users. Review Source MC Madey C. Executive Services & Education Coordinator Education Management Used the software for: 2+ years ### "Love Working with Regpack" October 31, 2022 5.0 It is great, I enjoy using it. Pros I like the features that they have continued to add over the years. It has come a long way since we started using this in 2017. The customer support is always timely with issues and responses. They also are really good at checking in to make sure that you like using it and if we have any issues. Cons I wish that some things transferred over. For example, we use this to put on educational events, so sometimes a user may come to multiple events and not all of their information transfers. Not that big of a deal, it just would be helpful. Reason for choosing Regpack Cost. Regpack offers what we need for a great cost. Switched from [iMIS](https://www.capterra.com/p/15885/iMIS/) Cost and iMIS was very outdated. Review Source Response from Regpack November 10, 2022 Madey - so happy to hear you love using Regpack and our team gives you the support you need! VG Verna G. Executive Director Education Management Used the software for: 1-2 years ### "Don't do it" January 18, 2023 1.0 Not good. Although, after repeated attempts to get support over several days, I did have a lovely person step in to help me. I got lucky. It looks weeks to get uploaded originally and more than a week to go live second year for our small company. Software should make this easier, not harder. It still costs about as much in labor as our simpler method because it is so complex and easy to err. Pros It pays quickly and after many attempts to get support, I did have a lovely and helpful person work with me. Cons It is difficult to use for admin and for users. I am constantly having to help people register. Takes a lot of my time. Also, there is no way to contact anyone on the phone. They just have an answering service that takes messages that don't go anywhere. No one will talk to you if you need immediate help. They only guarantee a two-day response. Review Source Response from Regpack January 23, 2023 Hi Verna, I am sorry to hear of your experience. It looks like you were using the incorrect support email for a period of time, but were able to connect back with our team, who provided responses promptly for challenges you were facing. We hope that offering 1:1 training for the software, in addition to our custom project manager build that you received at the beginning of your engagement, has helped to make this easier! MG Michael G. Director of Finance Education Management Used the software for: Less than 6 months ### "Game Changer" July 18, 2019 5.0 Our summer camp program was all-paper. Poor controls and oversight over registration fee collection. Registration forms were eye-tests and poorly designed. Creating class rosters was an administrative nightmare. Our summer camp director wanted to enhance program offerings and increased the number of camps/classes available by 30%. We began researching a camp registration product in mid-April and had designed and implemented a registration platform in less than 2 weeks. Our camp participation rate and fees collected jumped by over 40%. The triggers process presented a parent with all camp options available to their son or daugher, based upon age, grade and gender. This increased the number of camps registered for by family from prior years. We now have control over who didn't pay. We now have 100% compliance with release forms. And we didn't add anyone. In fact, it reduced overall effort. Our camp director and counselors were able to prepare based upon number of kids registered. It reduced waste in ordering materials and actually allowed us to reduce the number of counselors who were previously being employed "just in case" we needed another counselor. Reduced friction in the registration process, improved revenue and participation rates, improved cost management. VERY reasonable pricing. Easy to administer. What else is there to say?? Pros Work flow ensures that all necessary steps are taken. If anything is missed--it is easy to see what was missed. Ability to present a suite of camps and classes for a registrant based upon triggering criteria--age, grade, gender. Easy to data mine and create own reports. Working with design and implementation team was flawless and professional. Families found it easy to work with. Uptime/availability. Cons Standard reporting. Didn't provide us with much useful information. As highlighted in pros--the ability to data mine offset the weakness. Review Source Response from Regpack July 23, 2019 The benefits you describe are EXACTLY what we love to hear from clients. Our goal is to provide an invaluable tool to our clients that make collecting and managing data & payments streamlined and easy. We love knowing that registration and income increased dramatically once you moved to Regpack as well as form compliance. These things make going into your camp season less stressful! BL Barbie L. Registrar Recreational Facilities and Services Used the software for: 1-2 years ### "Ready for Regpack" January 10, 2022 5.0 I've really appreciated the support that the Regpack team offers and the speed with which they respond to any issues. From online tutorials and descriptions of features to desk side chats with support people, I always feel like I can get any question answered quickly. Pros The intuitive nature of Regpack has made learning and navigating the software pretty manageable. As a camp and retreat center, our registration process has a lot of variables and some complicated pricing structures. With Regpack, we've been able to create a system that works for both our customers and our registration team. Automated emails, payments, and report generation have also been super helpful. Cons One area that was an initial challenge is the inclusion of a payment protection option. It was confusing for our customers and unexpected as the administrator. Although its not right for our operations, others might find it useful. Review Source Response from Regpack January 19, 2022 So happy to hear that Regpack has supported you and your team in creating systems that work for you and for your clients for payments, email automation, and analytics! TT Tara T. Admin Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Robust but complicated and not user friendly" July 31, 2023 3.0 The customer support was great from our dedicated rep, but I felt like I got to know her too well...which means we were on the phone frequently. If you are developing relationship with customer service...you are talking to them too much! Pros Regpack had the ability to customize our registration process needs including triggering questions based on answers as well as customizing the overall look of the form. Cons Pulling reports was way more complicated than it needed to be which made the overall management of our trips more difficult and time consuming then necessary Review Source TK Tara K. Director Education Management Used the software for: 6-12 months ### "Summer camp" April 10, 2023 5.0 Easy to get ahold of someone when I need it. just wish it was simpler to navigate. Pros Payment systems are self-managing, and classroom registration triggers. Cons Confusing to set up on your own. need to have a project manager. Alternatives considered [Campminder](https://www.capterra.com/p/79177/CampMinder/) Reason for choosing Regpack had everything we needed. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) not reliable. Review Source SR Sara R. Administrator Leisure, Travel & Tourism Used the software for: 2+ years ### "Great tool!" December 10, 2021 5.0 Setup was easy! Support is OUTSTANDING !! Pros Regpack gives me the ability to easily manage our tour registrants/travelers for multiple tours. Project setup is easy, and since most of our tours are similar, being able to copy projects saves a ton of time. Reporting is simple to customize, and gives me access to the data in any format I need. Cons Imbedding into our existing WP front end is a little clunky, but I can't blame all of that on Regpack. While our registration process isn't impacted, I do with we could get a couple of things ironed out. Review Source Response from Regpack December 14, 2021 Thanks for your feedback Sara! Glad to hear that Regpack helps you to manage your trips easily, and makes project setup every time a big time saver! It's a pleasure working with you and your team! AT Arrienne T. Program Manager, Europe Education Management Used the software for: 1-2 years ### "Outstanding Customer Services" August 5, 2020 5.0 RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And - where and when we do hit speed bumps - RegPack's team have always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step. Pros We LOVE that RegPack allows us to charge our clients in a very "hands-off" approach - set and forget (meaning less human intervention, meaning a reduction in possible errors). The interface is attractive and easy to use, helping us to look polished and professional with our clients. Cons We are currently working with RegPack to meet the full scope of our reporting needs and, while we have workarounds to ensure we can get the data we require, RegPack is kindly working on their end to find a solution for us too. Review Source Response from Regpack August 11, 2020 Arrienne, it's such a pleasure working with you and the Austral Group team! Glad to hear that our Customer Support team meets your needs, as well as our software tool to help manage your business internally and provide a professional point of entry for your clients! Brian M. Executiv Director Used the software for: 2+ years ### "Been using RegPack for the past 3 years. It's an excellent product and service has been A1." January 9, 2018 5.0 Registration for our event is easier and more reliable. Pros The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable. Cons I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied. Review Source Response from Regpack February 9, 2018 Brian, we'd love to live in a perfect world as well! Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate! We are glad to have you in the Regpack family for 3 year and counting! MM Marshall M. Tech Education Management Used the software for: Less than 6 months ### "Flexible registration system for simple or complex needs" March 23, 2018 5.0 Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool. Pros Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage. The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze. Cons Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles. A countdown timer for cart reservations is not available. Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted. Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur. Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level. Review Source Response from Regpack March 27, 2018 Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need! Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level. 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