# Regpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Regpack the right Registration solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124427/Regpack/reviews --- Regpack 4.4 (364) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Regpack Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews rp ryan p Graphic DesignerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups“ February 21, 2026 AW Anne W Camp ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register.“ April 1, 2024 SH Susan H Director of International ProgramsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc.“ December 18, 2023 AW Anne W Camp ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me.“ April 1, 2024 Domingo Antonio A University average technicianMarketing and Advertising, Self-employedUsed the software for: I used a free trial. “With just a few clicks I was able to set up my custom registration form and start receiving registration requests quickly and smoothly, I especially appreciated the ability to send automatic emails to participants reminding them of payment deadlines and sending registration confirmations .“ June 16, 2023 TT Tara T Admin SpecialistLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Pulling reports was way more complicated than it needed to be which made the overall management of our trips more difficult and time consuming then necessary“ July 31, 2023 LD Larema D Associate DirectorAlternative Dispute Resolution, 11 - 50 employeesUsed the software for: 1-2 years. “My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed.“ November 22, 2022 SS Sharon S Associate Director of Summer Enrollment Education Management, 51 - 200 employeesUsed the software for: 1-2 years. “Our adult students were getting frustrated using a registration system that was designed to register kids and teens.“ July 31, 2023 ## Showing most helpful reviews Showing 1-25 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jean P. WordPress Web Consultant & Professional Photographer Internet Used the software for: 6-12 months ### "A robust system that can accommodate the intricacies of just about any modern web based business" October 1, 2018 4.0 Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports. Pros The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website. Cons Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two. Review Source Response from Regpack October 5, 2018 Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process. AW Anne W. Camp Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Mostly satisfied" April 1, 2024 4.0 Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait. Pros I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need. Cons I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) Campminder is a great company. We are a small not for profit Summer Camp that also has Family Camps and Adult Camps and Campminder did not have a way to fully include those camps the same way as our Youth Camps. We also weren't using all of the products we were paying for, therefor when they announced that they were increasing the rates, we getting enough to justify the increase for us. Review Source Response from Regpack April 10, 2024 Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack! JS Julian S. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Great idea, very poorly executed" November 6, 2020 2.0 Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month. Pros Flexibility/versatility of the software One of the support managers was willing speak over the phone, despite email-only support. Cons There are recurring system errors that cause failures in payment processing Regpack support is slow to respond, not able to provide adequate details It is not possible to speak with Regpack employees, even during a critical system failure Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Regpack The cost to start with Regpack was much less than the others. Review Source Response from Regpack November 12, 2020 Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business! rP ryan P. Graphic Designer Design Used the software for: Less than 6 months ### "decent value for saving time" February 21, 2026 4.0 Overall, the pricing feels fair for what you get, especially if you need advanced features like group registration, flexible pricing, Pros I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups Cons A big thing I'm not a fan of is the interface isn’t immediately intuitive and setting up complex registrations or payment plans can take time and test one's patience. Review Source LD Larema D. Associate Director Alternative Dispute Resolution Used the software for: 1-2 years ### "Great Database and Payment System" November 22, 2022 5.0 I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features. Pros My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. Cons There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number Switched from [Bunk1](https://www.capterra.com/p/149499/Bunk1/) They basically discontinued all support for us, and their Reports were the absolute worst. Review Source Response from Regpack December 27, 2022 Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients! RS Rachel S. Education & Camp Director Education Management Used the software for: 2+ years ### "5 Year User" February 15, 2022 3.0 Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help. Pros Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like. Cons The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled... Alternatives considered [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Regpack At the time it served our needs better. ACTIVE however has phone numbers, a chat service and a quicker support service from what I have heard and researched. Review Source Response from Regpack February 18, 2022 Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system. AB Andrew B. Director of Operations Performing Arts Used the software for: 2+ years ### "Robust product with lots of options, but some glitches" July 15, 2020 4.0 The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time! Pros Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up. Cons It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system. Reason for choosing Regpack None, really. We found regpack through a recommendation and I immediately saw it as a huge upgrade for us without a big increase of costs. Switched from [Studio Pulse](https://www.capterra.com/p/150389/Studio-Pulse/) User experience for our patrons was HORRIBLE in studio pulse. The way the class descriptions were displayed was NASTY. And the discounting/billing options were slim. We were still doing most payments via check because it was so bad. Review Source Response from Regpack July 23, 2020 Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership! CD Carson D. Webmaster Education Management Used the software for: Less than 6 months ### "Great service and a great team!" January 5, 2022 5.0 Overall I would recommend Regpack to any organization looking for a powerful and flexible registration platform. The flexibility and group registration are by far the best features of the software. Alongside the amazing team behind it! Pros Software was extremely easy to integrate into our website, thus allowing a cohesive look on our website. The group registration is a huge hit with me! I tried multiple other softwares (some free some not) and none of them come close to Regpack. They also have top notch customer support. I felt supported throughout the entire building process. Cons Truthfully, I haven't found anything I terribly hate. The software is a learning curve at first. But they do a great job of providing resources and getting you familiar with the terminology. Alternatives considered [RegFox](https://www.capterra.com/p/91029/RegFox/) Reason for choosing Regpack Because Regpack had the exactly what I needed for group registrations. Review Source Response from Regpack January 7, 2022 Thanks Carson for this glowing feedback! Glad we had the functionality you needed and that our team was there to support you every step of the way! SS Sharon S. Associate Director of Summer Enrollment Education Management Used the software for: 1-2 years ### "Great for adult and group registration " July 31, 2023 5.0 This system has been a lifesaver. Our adult students were getting frustrated using a registration system that was designed to register kids and teens. This allows them to sign themselves up as campers. Its easy to use, clean and allows them to sign up at anytime online. Pros Easy to use, customizable, and adaptable to our needs. Cons Haven't found anything that stands out. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) It was not designed for adult and group registration. They are developing an adult module but after years of using this system it's still in the beta for the adult module. We still use and love campminder for our under 18 programs. Review Source SB Sarah B. Owner/Director Education Management Used the software for: Less than 6 months ### "Best program out of the 3 I've worked with" September 13, 2022 5.0 I love it! The staff is fantastic, the system is user friendly and the families have had minimal issues with the new system. Pros The software is very intuitive and easy for a computer dummy, like my self, to figure out Cons This is very minor but there are a few features that I wish the system had, such as an option to choose how payments are shown. More nit picky issues than fundamental issues. Alternatives considered [BackPac](https://www.capterra.com/p/233680/BackPac/) Reason for choosing Regpack The responsiveness of the inquiry and the attentive responsive to my initial questions. Switched from [ProClass](https://www.capterra.com/p/115868/ProClass/) The first person that created our registration did a fantastic job but no one else could manage it but him. It became a dangerous situation for a small business to depend on one person. The second system I tried was the least intuitive thing I think I have ever used on a computer. Everything took a very long time to do and families kept getting kicked off the system and then were unable to log back in. A true nightmare. Review Source Response from Regpack September 20, 2022 Sarah - so glad we were able to provide a tool that you and your team, and your families, can use easily! MB Mark B. Director of Operations Hospitality Used the software for: Less than 6 months ### "Wildly useful, flexible and comprehensive registration tool!" January 29, 2022 5.0 All-in-all, extremely good. They make remote support work very well. The support team is both responsive and extremely knowledgeable of the product. Pros The flexibility of the registration form builder which met the needs of my most complicated programs. Cons I would have LOVED if I could have integrated my existing payment platform rather than wait for and accept the rates of a new processor. Reason for choosing Regpack I don't remember the names of the 10-15 products I sampled, but not one offered the flexibility of Regpack. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Not one of these platform met all the needs of our registration processes. Review Source Response from Regpack March 15, 2022 Mark - so great to hear that you're enjoying our support and we're able to tick the boxes of your needs in ways other software options could not. This is where Regpack is perfect for organizations with unique processes and specific needs. We cater to it all! I hope now that you're well into your registration season, you're appreciating the functionality of the integrated payments for easier reporting, and the automation for closing balances it provides so you can focus on your programs and we focus on bringing in revenue for you. We're always here if you need help! JN Jessica N. Program Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "RegPack is great for a busy healthcare centre! " March 7, 2022 5.0 Pros The customer support is truly amazing. It was so helpful to have a project manager and support team assist in setting up our program registration. They checked in regularly until we successfully launched and helped us make tweaks along the way. It is also really neat how integrated the RegPack system looks in on our company website. You would never know an entirely separate system was used. Lastly, once you get the hang of setting up new programs, the process is quite easy and their self-help resources have a ton of information to help when needed. Cons I think the only con would be, since our programs are all free to participants, we do not have a formal way to ensure clients fill out all the registration information. Review Source Response from Regpack March 15, 2022 Jessica - so great to hear that we can support your program registrations at your healthcare centre! Seamless integration is what we specialize in and glad to hear your experience with both our hands on onboarding team AND our self-help videos, articles, and resource library are of great help to you! JH Jamila H. Program Operations Manager Education Management Used the software for: Less than 6 months ### "Effective and helps if you are tech savy" January 7, 2022 4.0 Using Regpack has been an interesting experience. Initially the first semester was the most challenging to set up classes and the link. However, using it for the second semester has been better given the fact that we have experience using the website. Pros \- Easy to copy projects and products - Customizable when setting up reports and email - Easy to edit products with classes description, quota and specifications - Easy to make back end changes for users or create a family Cons \- It's not completely user friendly if you are not tech savy - There should be more customizations with projects - Export to pdf or regular excel not google sheet - Unable to export collective images from the registration form, instead you have to go through each student Reason for choosing Regpack n/a Review Source Response from Regpack January 19, 2022 Thanks for the great feedback Jamila! Regarding exporting, you can totally export to a regular excel sheet, as well as google sheets! MG Michael G. Director of Finance Education Management Used the software for: Less than 6 months ### "Game Changer" July 18, 2019 5.0 Our summer camp program was all-paper. Poor controls and oversight over registration fee collection. Registration forms were eye-tests and poorly designed. Creating class rosters was an administrative nightmare. Our summer camp director wanted to enhance program offerings and increased the number of camps/classes available by 30%. We began researching a camp registration product in mid-April and had designed and implemented a registration platform in less than 2 weeks. Our camp participation rate and fees collected jumped by over 40%. The triggers process presented a parent with all camp options available to their son or daugher, based upon age, grade and gender. This increased the number of camps registered for by family from prior years. We now have control over who didn't pay. We now have 100% compliance with release forms. And we didn't add anyone. In fact, it reduced overall effort. Our camp director and counselors were able to prepare based upon number of kids registered. It reduced waste in ordering materials and actually allowed us to reduce the number of counselors who were previously being employed "just in case" we needed another counselor. Reduced friction in the registration process, improved revenue and participation rates, improved cost management. VERY reasonable pricing. Easy to administer. What else is there to say?? Pros Work flow ensures that all necessary steps are taken. If anything is missed--it is easy to see what was missed. Ability to present a suite of camps and classes for a registrant based upon triggering criteria--age, grade, gender. Easy to data mine and create own reports. Working with design and implementation team was flawless and professional. Families found it easy to work with. Uptime/availability. Cons Standard reporting. Didn't provide us with much useful information. As highlighted in pros--the ability to data mine offset the weakness. Review Source Response from Regpack July 23, 2019 The benefits you describe are EXACTLY what we love to hear from clients. Our goal is to provide an invaluable tool to our clients that make collecting and managing data & payments streamlined and easy. We love knowing that registration and income increased dramatically once you moved to Regpack as well as form compliance. These things make going into your camp season less stressful! BL Barbie L. Registrar Recreational Facilities and Services Used the software for: 1-2 years ### "Ready for Regpack" January 10, 2022 5.0 I've really appreciated the support that the Regpack team offers and the speed with which they respond to any issues. From online tutorials and descriptions of features to desk side chats with support people, I always feel like I can get any question answered quickly. Pros The intuitive nature of Regpack has made learning and navigating the software pretty manageable. As a camp and retreat center, our registration process has a lot of variables and some complicated pricing structures. With Regpack, we've been able to create a system that works for both our customers and our registration team. Automated emails, payments, and report generation have also been super helpful. Cons One area that was an initial challenge is the inclusion of a payment protection option. It was confusing for our customers and unexpected as the administrator. Although its not right for our operations, others might find it useful. Review Source Response from Regpack January 19, 2022 So happy to hear that Regpack has supported you and your team in creating systems that work for you and for your clients for payments, email automation, and analytics! NC Nancy C. Associate Executive Director Performing Arts Used the software for: 2+ years ### "Regpack Review" June 8, 2024 4.0 Overall this system works for our programs. We have a very complex set of needs and for the most part Regpack meets those needs Pros We have a very complex registration with multiple programs and options. Regpack allows us to keep everything organized for our patrons. It also handles the payments for all our programs with automated billing. Cons Our setup is very complex and we do run into technical glitches. Review Source JW Jennifer W. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Two years of headaches" March 5, 2020 1.0 Not happy - the customer service and technical support became non-existent. When I had major issues that needed addressing, I would ask to speak with someone by phone, only to be told they will only deal with me via email. Customer service sucks. Pros The sales team set up the software - as soon as that was done, customer service and technical support became impossible. Cons Regpack Software is not at all user-friendly. Both the backend and frontend were overly complicated. Reason for choosing Regpack Sales team was good at selling the product upfront, but as soon as they got my money, support became overly complicated and non-existent. I would try to call and get sent to an outsourced customer service person who couldn't help me and would just say, send an email. Review Source Response from Regpack March 11, 2020 Jennifer, we're sorry to hear this was your experience with our team. Our support is mainly email focused with scheduled phone calls in addition. We provide extensive 1:1 training with our Training team before projects go live, in addition to our Project Manager build service, which builds out completely your project in Regpack to save you time and effort. Our tool is built with user friendliness in mind, including a back end interface to streamline day to day tasks and a front end experience that can be customized to flow well for your clients. Sounds like in the end we weren't a good fit for what you needed and we wish you the best moving forward. ER Erin R. Executive Director Music Used the software for: Less than 6 months ### "The best decision I made this year " May 10, 2019 5.0 It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again. Pros Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted. I also like being able to work on multiple unrelated projects for different teams. Cons Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need. Review Source Response from Regpack May 16, 2019 Erin, high praise, thank you! It's wonderful to know that Regpack has been a good business decision for your organization. We love to hear that our clients can spend more time on tasks besides managing registration and payments, since Regapck makes this just work! Even better is knowing that using a business tool like Regpack can help increase your enrollment, as well as getting paid when you need to. NW Nic W. Owner Sports Used the software for: 2+ years ### "Flexible Registration Software" October 29, 2022 5.0 Pros Our programs require a lot of paperwork and info and regpack gives us the freedom to design what we need and more options than any company we talked to and the pricing is reasonable. Cons Can occasionally be slow to load and this is both a pro and con but the security is pretty good so it can log you out often and require additional security codes to log in. Switched from [CampDoc](https://www.capterra.com/p/119061/CampDoc-com/) needed more custom options Review Source Response from Regpack November 10, 2022 Nic - the beauty of Regpack is exactly what you described: the flexibility to build out your processes your way, not ours. Glad you are enjoying that! KF Kim F. Director of Operations Legal Services Used the software for: Less than 6 months ### "Not sure what exactly we paid for" July 22, 2019 1.0 This is NOT a product I would recommend. After discussing with our web designer, he indicated he had never worked with a registration process that​ is so complicated. Had we not already invested in Regpacks, we would have taken his advice and gone a much more user-friendly route. Pros None come to mind. I am not sure after walking through the process what the advantages are to much simpler products offered. Cons Nearly impossible to get ahold of support. Configuring a project​ is much more complicated than lead to believe. I have never called and spoken with someone, rather only a message is taken with someone advising you that your call will be returned in 1-2 days. Meanwhile, if you are in need of launching your project in a timely manner, how can you possibly do so when you can never speak to someone. Basically, a 5-10 minute resolve to your issue can instead take days. Review Source Response from Regpack July 30, 2019 Hi Kim, I'm sorry to hear this has been your experience with Regpack. After reviewing your account, it seems as though your Project Manager was in constant communication with you during your build process, including scheduling multiple phone calls to ensure your project was built according to your needs and a final call to walk through your system before going live. We also did everything on our end to ensure you went live on your timeline. Regarding our Support, we are email based however calls are scheduled when needed. Due to the complex builds of each client, we schedule calls so our team has time to review your system to offer the most productive feedback. Additionally, when a project is live, we like to ensure changes will not negatively affect your data and the experience of your users. Lastly, we offered the option for a 1:1 Q&A session with our team, which was scheduled for June 26, however you did not attend nor did you respond to our email with the option to reschedule. MB Michaela B. Kinderclub Director Education Management Used the software for: Less than 6 months ### "Regpack is easy to use!" July 10, 2023 5.0 So far it has been great. My school has just started using Regpack and the feedback so far is great! Pros It is great having the projext manager to help set your sessions.Customer Service is fast in responding, nice and helpful Cons As an admin it is more watching videos to learn the system. Other companies have training sessions to over everything. Reason for choosing Regpack Regpack has everything we need and we can alter the product to our linking. Review Source VR Verified Reviewer developer Information Technology and Services Used the software for: Less than 6 months ### "Mind-blowingly comprehensive registration platform!" December 23, 2022 5.0 Pros Regpacks is a great platform! It has all the features you could ever need in one place. The registration process is seamless and easy to use. I'm not sure how they do it, but they have got everything covered, from the basics to more complex features. It has everything that I need to run my event - from registration to payments, to marketing, and even a full-blown app! It's mind-blowingly comprehensive and I highly recommend it. I would highly recommend this product to anyone who needs a registration platform! Cons It's hard to access information for more than one person at a time Review Source Response from Regpack December 27, 2022 Always great to hear that our platform meets all your needs! LC Lindsay C. Director of Youth Camps Education Management Used the software for: 1-2 years ### "Youth Camp Programming Review" December 9, 2022 4.0 Pros I like that it has a lot of different features throughout the system to try and make it a one stop shop (parent and student forms, payments, program selections). Cons I wish RegPack had an option to check student in and out of camps that notifies the families that their students has been checked in and out of the camp. This would be a great safety measure and would be nice that all the data is already in the system so that I did not have to pull reports to put in an excel sheet for check in/out. Review Source Response from Regpack December 27, 2022 Glad to hear that Regpack can be a one stop shop for your tech needs from registration to payments! We have added your suggestion about check in and out notifications, so thank you for this feedback! We are always developing our platform based on the needs of our clients! SH Susan H. Director of International Programs Non-Profit Organization Management Used the software for: 2+ years ### "Frequent Regpack user" December 18, 2023 4.0 Pros Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc. Cons I've experienced a lot of weird glitches (automatically redirects to pages that it shouldn't, needs refreshing frequently, etc.). Review Source EK Eli K. Director Education Management Used the software for: 2+ years ### "I have happily used Regpack on and off for a few years for my summer day camp. " January 14, 2018 5.0 Helped us stay organized and create a smooth registration process for our customers. Pros I have happily used Regpack on and off for a few years for my summer day camp. Each summer I use it the features have been updated. Parents have been happy with the smooth process and I can easily find any information that I need. By seeting the filters I can see how many kids are in camp on a given week, I can view by age, gender, and pretty much any detail that I have collected data on. This allows me to stay organized and plan more effectively. Cons I wish that it synced with Google sheets so that I could share more easily with staff members. Currently, I would need to download any lists I create first. Its not a big deal... just an extra step that I'd love to see taken out in the future. Review Source Response from Regpack January 17, 2018 Thanks for this great review Eli! We take the needs of our clients very seriously, so our constant feature updates (722 updates in 2017 alone!) is our way to ensuring our clients have the tools they need to make registration easy. There is a reason we say Regpack is a "family friendly" registration software. Allowing parents to register their child or multiple children easily is just one way we make camp registration more streamlined and easier for everyone. I'm glad you've found value with our filtering functionality. This is such a great way to find the exact data you are looking for, creating reporting for your entire camp and plan out your activities, counselor assignments and bunks for your sessions. Similar Products Featured ## Related categories [Membership Management](https://www.capterra.com/membership-management-software/)[Donation Management](https://www.capterra.com/donation-management-software/)[Class Registration](https://www.capterra.com/class-registration-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.