# Exterro E-Discovery Software Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Exterro E-Discovery Software Suite the right Electronic Discovery solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124271/Exterro-E-Discovery-Software-Suite/reviews --- Exterro E-Discovery Software Suite 3.8 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Exterro E-Discovery Software Suite Ease of use 3.2 Customer Service 3.5 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Systems Analyst Information Technology and Services Used the software for: 2+ years ### "Exterro" May 3, 2019 5.0 Pros What I love most is that it's user friendly. Love the layout and abilities to customize. Cons My least favorite thing is the reporting tool. It can be a little confusing at times. Review Source CH Cameron H. e-Discovery Analyst Banking Used the software for: 1-2 years ### "Quality Site" July 11, 2025 4.0 Overall Exterro represents an easy to learn and very useful tool for E-Discovery I look forward to further innovations. Pros It's incredibly user friendly and easy to learn with Exterro support always being available to assist. Cons The lack of reporting capabilities really makes it difficult to pull large amounts of information from the site. Review Source aR albana R. CEO Computer & Network Security Used the software for: Less than 6 months ### "IT'S A SCAM! They keep finding excuses for over a month about why the system is not working, even after we paid over USD 5k. DON'T BUY!" July 6, 2024 1.0 THE WORST EXPERIENCE OUT OF ALL THE FORENSIC TOOL PROVIDERS WE HAVE BEEN TALKING TO. Pros A customer service employee, Hunter, was helpful. Cons other than that, this company is a scam. They seem not to have a product that actually works but charge customers horrendously. They keep finding excuses for why the "activation code" might not work. Today, I had enough when one of the managers seriously asked me, "Have you been using the code already? You know you can only use it once?" That reached my limit of patience. Not only are they a scam, but they also try to blame it on their customers. Reason for choosing Exterro E-Discovery Software Suite Because it seemed easy to use. We didn't know how horrible their customer service and the product truly were. A nightmare. Review Source Response from Exterro June 24, 2025 Thank you for sharing your experience—we sincerely regret that it was not a positive one. While we're glad to hear that Hunter was helpful, we're very sorry that the rest of your experience did not meet your expectations. Your feedback is being taken seriously, and we’re actively reviewing what went wrong during your activation process and customer service interactions. This is not the experience we aim to deliver, and we apologize for any confusion or frustration you encountered. The activation process should be straightforward, and if it wasn't, that's on us to fix. We appreciate you calling attention to the issue and want to ensure it's addressed appropriately. If you're open to it, we’d like to connect directly to better understand the situation and work toward a resolution. Please feel free to reach out to us so we can assist further. Thank you again for your feedback—it helps us improve. —The Exterro Team WT Weronika T. Manager Furniture Used the software for: I used a free trial ### "Exterro E-Discovery Software Suite" May 29, 2023 5.0 My experience with Exterro E-Discovery Software Suite has been positive, as it provided a comprehensive and efficient solution for managing e-discovery processes. While there were challenges in terms of the learning curve and pricing, it significantly improved our ability to handle electronic evidence in legal cases. Pros One aspect I liked most about Exterro E-Discovery Software Suite was its comprehensive and integrated approach to e-discovery, providing a centralized platform for managing the entire process. The suite's powerful data analytics and advanced search capabilities greatly enhanced our ability to efficiently identify, collect, and analyze relevant electronic evidence. Cons One drawback I experienced was the initial learning curve associated with understanding and navigating the various modules and functionalities. Additionally, the pricing structure of the suite could be complex, and the licensing costs for certain advanced features might pose challenges for organizations with limited budgets. Review Source Response from Exterro June 24, 2025 Thank you so much for taking the time to share your experience with the Exterro E-Discovery Software Suite. We’re thrilled to hear that the platform’s comprehensive and centralized approach, along with the advanced search and analytics capabilities, have made a positive impact on your e-discovery process. We also appreciate your honest feedback about the initial learning curve and pricing structure. We're continuously working to improve the user experience and make onboarding more intuitive, and we're always looking for ways to deliver more value and transparency around pricing. Your insights help us grow, and we’re grateful for your partnership. If there’s ever anything we can do to further support your team, please don’t hesitate to reach out. —The Exterro Team VR Verified Reviewer Sr. Paralegal Renewables & Environment Used the software for: 2+ years ### "Legal hold, ECM" February 20, 2019 4.0 Excellent. Pros Consistent view and use across platform. Cons No major issues. When I find something the software doesn't do, they will review and often add it to their next upgrade. Review Source EM Erin M. Paralegal Government Relations Used the software for: 1-2 years ### "Lots of Power but How to Use" May 3, 2019 4.0 I work for a large business, and need our discovery software to be an "all in one," that is do it all. Exterro has the capabilities of getting large holds reviewed, marked, Bates-labeled and produced, but getting it all done is troublesome. Lack of one-on-one training initially? But getting assistance is trouble too. Pros It can process millions of documents quickly Cons Lack of training, assistance, and difficulty (not user friendly) Review Source TC Tanya C. Manager of Litigation Operations Legal Services Used the software for: 2+ years ### "Pros and Cons" May 1, 2019 5.0 We have been able to automate our legal hold process using Exterro; and also found other creative ways to apply the functionality such as tracking business continuity efforts related to preserving data sources. Pros I really like the HR integration and project management features. The integration is helpful to track employee movement and changes in status. The PM module streamlines the workflow and makes the process more efficient. Cons The UI isn’t the most intuitive and there can be a lot of clicks. Being in a multi tenant environment can also have its limitations. Review Source LJ Laura J. Commercial Litigation Paralegal Pharmaceuticals Used the software for: 2+ years ### "Exterro Legal Hold Review" May 6, 2019 4.0 Pros Once a template is created for a matter, it is very efficient to issue Legal Holds to the Custodians. When multiple lawsuits are filed. Cons There is no back button feature. For example: when updating a template to add new or custodians you can search by cost center add the custodians, then you have to redo the search from a blank form rather than going back to input a different cost center. This also, happens during the creation of the template as well. Review Source LB Laura B. paralegal Airlines/Aviation Used the software for: 1-2 years ### "Exterro Review" March 29, 2019 2.0 Pros I do like how you can tag and batch documents in the review portal and do rolling production. Cons It is confusing and there are lots of updates that seem to upset the flow and functionality. Customer service is difficult to understand, and more often than not I walk away with more questions than answers. Also, we have attempted to get onsite training directly from Exterro for our office and have been turned down repeatedly for various reasons. Review Source Similar Products Featured