# Infegy Atlas Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Infegy Atlas the right Social Media Monitoring solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124219/Infegy-Atlas/reviews --- Infegy Atlas 4.6 (83) [View alternatives](https://www.capterra.com/p/124219/Infegy-Atlas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Infegy Atlas Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews KB Kari B StudentMarket Research, 10,001+ employeesUsed the software for: Less than 6 months. “Infegy Atlas impresses with its swift delivery of insightful visuals and its comprehensive query builder that allows for an expansive search across various topics.“ March 15, 2024 CD Christopher D DirectorMarketing and Advertising, 501 - 1,000 employeesUsed the software for: More than 2 years. “The post volume data sometimes had to be estimated which made it a little difficult to follow“ December 3, 2024 SN Sarah N Senior Consumer Research AnalystRetail, 51 - 200 employeesUsed the software for: 1-2 years. “Infegy makes it easy to understand online conversation by providing top topics, rising topics, and showing how key words are connected across the conversation.“ December 21, 2023 AA Andres A Insights ConsultantComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “it has not an AI system to answer queries easier.“ August 20, 2024 SN Sydney N Integrated Media SpecialistMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “This tool enables us to offer clients a thorough perspective of the social ecosystem, tailored to their specific industry or topic of interest.“ January 17, 2024 SR Shravya R StudentMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Infegy Atlas has a complex interface and steep learning curve, making it daunting for new users.“ March 21, 2024 JM Jake M ConsultantMarket Research, 201 - 500 employeesUsed the software for: 6-12 months. “As a result, sentiment scores, positivity/negativity scores, and the generated word cloud are by far the most utilized features for myself.“ May 24, 2023 JB Jayce B Jr. Business Insights AnalystMarketing and Advertising, 201 - 500 employeesUsed the software for: Less than 6 months. “Slightly confusing at times simply because I do not use it“ June 26, 2024 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carolina K. Insights Coordinator Public Relations and Communications Used the software for: 1-2 years ### " A tool that makes a difference in strategic plans" March 2, 2022 4.0 Infegy Atlas helps me in different projects: benchmark analysis, influencer mapping, audience behavior analysis and brand reputation and also alert monitoring. A tool that contributes to my day-to-day strategy projects. Pros First of all Infegy Atlas is an intuitive tool. It allows us to analyze the behavior of users from conversations on the Internet. The possibility of creating and comparing content and metrics from queries optimize projects and are features that make a difference, as well as resources related to users' feelings and emotions - fundamental to complement behavior analysis and research projects. Cons Well, considering that I'm from Brazil, I would like that it has a better press coverage, also, it would be helpful if we could sort mentions in bulk. Review Source AA Ashlynn A. Sr. Research and Insights Analyst Marketing and Advertising Used the software for: Less than 6 months ### "Great experience-- thanks \[sensitive content hidden\]" April 10, 2025 5.0 Overall a great experience! Excited to keep learning-- it can do so much! Pros It's so helpful and is great for quick turn client asks! We've had the most helpful team at Infegy helping us to get ramped up (thank you \[sensitive content hidden\]! Cons Still learning so much-- no major cons come to mind! Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) There weren't enough social platforms for us to pull from! Review Source AG Alexandra G. Sr. Connections Strategist Marketing and Advertising Used the software for: 2+ years ### "The best software for demographic segmentation " February 9, 2023 3.0 Overall, Infegy has been the best platform we've used thus far and it's an essential part of our business. I would strongly recommend it due to its ease of use and ability to segment down to the ethnicity level. Additionally, our support team is always available to not only answer questions but come to the rescue when we're in the trenches. As with most tools, it could use some improvement in several areas, but overall, our team is very happy with Infegy. Pros The most impactful part of this software is the tool's ability to detect conversations by ethnicity. This is a vital part of the market research that we do for our multicultural clients and it's why we've stuck with Infegy for over 3 years. Cons Due to the nature of emoji uses, the software could use some improvement in getting "smarter" at detecting truly positive conversations vs. negative ones. Sentiment plays a key role in our brand insights but we find that certain keywords and especially emojis get flagged as negative conversations when they're either neutral or positive. Review Source CD Christopher D. Director Marketing and Advertising Used the software for: 2+ years ### "Infegy Atlas" December 3, 2024 5.0 Pros Great platform, easy to use and included many different social media sources Cons The post volume data sometimes had to be estimated which made it a little difficult to follow Switched from [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) We made the switch due to pricing and more data Review Source Response from Infegy December 16, 2024 Hi Chris! It's great to hear that our platform is making such a positive impact on your work. Thank you for sharing your experience with others!  Please let us know what we can do to help further. PH Peter H. Senior Director - Insights and Analytics Public Relations and Communications Used the software for: 1-2 years ### "Infegy Atlas Review" December 16, 2024 4.0 Positive! Everyone is very easy to work with, and flexible. Pros quick searching, lots of data channels, GREAT visualizations, ability to compare custom datasets Cons spotty data coverage, can't rely on the data sampling Alternatives considered [NewsWhip](https://www.capterra.com/p/161408/NewsWhip/)[Signal AI](https://www.capterra.com/p/160195/Signal-Media/) Reason for choosing Infegy Atlas We use all three, but Infegy is superior to the other two in some use cases. Review Source RB Richard B. Lead Data Strategist Marketing and Advertising Used the software for: 2+ years ### "Exceptional Product! Exceptional Service! " October 4, 2022 5.0 From unlocking better creative executions, to facilitating stronger insights to generally adding interest to our working day, my overall experience with infegy has been exceedingly positive and I will always look to onboard any marketing, strategy or senior leadership team I am on with the power of its product. Pros You will not find a more versatile and useful social listening tool on the market place today. The depth and length of analysis you can do, the collaboration and creative empowerment it facilitates and its role in our strategic planning processes are all ways in which we get huge value from the product. I would 100% recommend it as a solution for any creative agency or network agency, particularly when you layer on the quality of support you receive from the infegy team themselves as well! Cons It is not ideal for live campaign management, but this is so rarely an essential use case for us, I don't even think about this aspect of the platform at all. Alternatives considered [Pulsar](https://www.capterra.com/p/160305/Pulsar/) Reason for choosing Infegy Atlas The versatility. I am yet to ever find myself at a dead end with Infegy, yet this was a common occurence when using other platforms. Switched from [Radarly](https://www.capterra.com/p/171961/Linkfluence-Platform/) The depth and breadth of data on Infegy far exceeded Radarly, as it was constructed at the time. Review Source MF Morgan F. Community Engagement Specialist Consumer Goods Used the software for: 1-2 years ### "Hood + Infegy Review" September 14, 2023 5.0 I had a great experience learning about the platform and our client success lead sharing her knowledge of the tool. Pros I liked the most the word clouds and consumer sentiments. I also enjoyed collaborating with \[sensitive content hidden\] our Client Success Lead. Cons The only feature that could of been helpful would have been more of a range of conversation examples behind sentiments. Switched from [Cision](https://www.capterra.com/p/129611/Cision/) We switched based on price and to a platform with more media listening capabilities. Review Source Response from Infegy September 19, 2023 Thanks, Morgan! It's great to hear that our platform is making such a positive impact on your work. Thank you for sharing your experience with others!  Please let us know what we can do to help further. KS Kyle S. Senior Experience Strategist Marketing and Advertising Used the software for: 6-12 months ### "95% of the way to perfect. Big fan of Infegy Atlas." December 9, 2024 4.0 I can competently set up and manage my own dashboards and moderately proficient with boolean queries, but still need assistance with intricacies with intricate string exclusion type boolean operators. Pros Very powerful tool. Ability to set real time dashboard monitoring is huge plus. Cons When examining the results of my query pull I would often find multiple items dealing with the same lack of relevancy that I would then press the button to exclude from the results, but it would only exclude that individual item, not the rest of them that are 99% similar. Review Source Response from Infegy December 16, 2024 Hi Kyle! We appreciate you taking the time to leave us such a glowing review. We're thrilled to hear that our platform has been such a help in your work!  We're excited to introduce you to Starscape and our improved query building experiences. Also, we really appreciate the feedback, and we'll share it with the team here. Looking forward to continuing to work together in the new year! ES Elisa S. Consultanrt Market Research Used the software for: 1-2 years ### "infegy review" December 16, 2024 4.0 I usually use it for demographic and trends analysis. Pros demographics analysis. compared with other tools is the one that has most info. Cons queries process. they are confusing to create. Review Source ES Ella S. Senior Consultant Market Research Used the software for: 1-2 years ### "Infegy Atlas " December 3, 2024 4.0 Overall the experience has been positive Pros The comparison tools that allow me to look between different searches Cons Can be difficult to get exactly the right search that I want Review Source Response from Infegy December 16, 2024 Hi Ella! We're delighted to hear that our platform is meeting your market research needs and that you find it to be a valuable tool. We know creating the right search can be a challenge, so please reach out any time to get a second set of eyes for help or we'd love to see you on a webinar session! Thank you for sharing your positive experience with others! PD Philip D. Senior Channel Manager Public Relations and Communications Used the software for: 2+ years ### "Infegy Atlas Review" December 14, 2023 4.0 Good. The team at Infegy was always ready to help with any questions and had a positive attitude focused on getting us what we needed in a timely manner. Pros Ease of use, I could input my key search terms and then get results specific to certain platforms in seconds. Cons Sometimes data would not populate if the number of results didn't meet a certain threshold. Review Source EL Erin L. Social Analyst Public Relations and Communications Used the software for: 1-2 years ### "Great social listening tool -- especially for TikTok!" September 11, 2023 5.0 Pros Great TikTok listening capabilities and audience search features. Great tool to look for social convos among people based on interests, content subject, etc. Best tool I've used for TikTok listening. Cons I wish you could click down into widgets in the Canvas/dashboard feature. Review Source Response from Infegy September 12, 2023 Hi Erin! It's great to hear that our platform is making such a positive impact on your work. Thank you for sharing your experience with others!  We can't wait to show you our all-new interface which should help with diving into those metrics views, coming soon! MZ Marshall Z. Senior Data Strategist Marketing and Advertising Used the software for: 6-12 months ### "Tons of features for deep analysis" June 27, 2023 5.0 Pros There's a lot to like with audience information, proper sourcing that's more than just Twitter and Reddit, the ability to go back 5+ years, more nuanced sentiment analysis, etc. Cons The only con I can think of is that I feel like Infegy pulls a lower volume of posts than Netbase per se. Otherwise, it's a better tool! Review Source SN Sarah N. Senior Consumer Research Analyst Retail Used the software for: 1-2 years ### "Infegy for Social Listening" December 21, 2023 4.0 Pros Infegy makes it easy to understand online conversation by providing top topics, rising topics, and showing how key words are connected across the conversation. I like the ability to exclude branded materials and look only at the consumer voice. And I like the ability to view multiple topics next to one another for easy comparison. Cons I would like the ability to more readily learn about topics trending on social media. It would be great if Infegy could be a leader in pointing us to trending topics. We would also like to have more visibility into TikTok. Review Source jG josh G. director, analytics and data strategy Marketing and Advertising Used the software for: 2+ years ### "Great for Social Listening" April 8, 2024 4.0 Pros Social monitoring is sold as well as sentiment / passion analysis. Contains all the necessary components for social listening as well as providing useful information on audiences. Cons Sampling is sometimes confusing to explain to people. Review Source Response from Infegy May 1, 2024 Josh, thanks for the review! We're delighted to hear that our platform is meeting your monitoring and analysis needs and that you find it to be such a valuable tool. Thank you for sharing your positive experience with others! MT Martin T. Sr Data Analyst Marketing and Advertising Used the software for: 6-12 months ### "I love Infegy and how easy is to get insights trough the platform" September 7, 2023 5.0 Pros user experience and how easy is to get insights Cons The Sentiment Analysis is not always 100% accurate. Review Source Response from Infegy September 11, 2023 Hi Martin! We're thrilled to hear that our platform is helping you to gain valuable insights and make data-driven decisions. Thank you for taking the time to leave us a review! LB Lindsey B. Social Media Specialist Marketing and Advertising Used the software for: 1-2 years ### "Infegy " May 11, 2023 5.0 I love it . Pros I like that Infegy Atlas is easy to navigate and convenient when sharing data with clients. Cons That the colors on the website do not pop. Review Source CP Chris P. Analytics and Insights Manager Marketing and Advertising Used the software for: 6-12 months ### "Infegy Review " August 30, 2023 4.0 Pros I like how you can compare different brands or accounts and seeing specific differences. Workspaces are easy to use whether it's an easy or complex query. Cons This is not quite applicable since it is the first social listening tool I've used. Review Source Response from Infegy August 31, 2023 Thank you so much for taking the time to share your positive experience with our platform. We're thrilled to hear that you're finding it to be so useful! We're always open to feedback on how we can make your experience even better, and we look forward to hearing your feedback soon. CD Chris D. SVP, Marketing Science Marketing and Advertising Used the software for: 2+ years ### "Chris Daniele Review " May 24, 2023 4.0 Pros Very easy to use and find information and more Cons More data and evolving platforms would be helpful Review Source CL Camila L. Digital consumer insights analyst Market Research Used the software for: Less than 6 months ### "Very good!" May 23, 2023 5.0 Pros It´s super friendly and \[sensitive content hidden\] was very good explainign everything Cons I don´t like when they show the post but when I enter it does not appear Review Source FD Francis D. Senior Strategy Planning Manager Research Used the software for: 6-12 months ### "The Infegy Atlas team goes above and beyond" July 21, 2023 5.0 Pros The Infegy Atlas team is SO helpful every step of the way -- from support in setting up queries to presentation of findings to clients, they're really the best (shout out to \[sensitive content hidden\]!). We've used it to get unique audience insights we didn't have access to before and share with clients in a way that they always find interesting. Cons The only thing that comes to mind is that there was a learning curve for figuring out how to apply the analyzed findings to our unique work. However, our issues are very niche so I don't think that would apply to most other users. And the Infegy team was always willing to help. Review Source IF Isabel F. Digital Analytics Manager Consumer Goods Used the software for: Less than 6 months ### "New user of the program, had an amazing 1:1 training that was extremely thorough." March 21, 2023 5.0 Pros I am new to the program, and I had a great training that allowed me to ask all of the questions I needed 1:1. I love how easy it is to use, and how I will be able to easily pull high-level information about a brand or audience. Cons It is very high-level, so if I want to answer more content-specific questions I will have to resort to a different platform. Review Source TP Tamara P. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Great tool to learn more about an audience" December 12, 2023 5.0 Pros Customer services and the insights learned about your audience Cons I think there's a learning curve to really get the best audiences and select the right functions but it's okay since there is great customer support Review Source JD Jessica D. Associate Brand Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Infegy is a great tool!" March 1, 2023 5.0 Pros I love getting insight into how our customers think and feel about a product or topic related to our business. Cons Saving and building on top of queries can be a challenge. I also wish you could share a query workspace with a colleague and simultaneously work on the same query. Review Source CR Caroline R. Earned Media Manager Marketing and Advertising Used the software for: 1-2 years ### "10/10 Recommend" August 2, 2022 5.0 Pros Infegy Atlas is extremely easy to use. I really enjoy how we have integrated it into our new business pitches. Cons Sad we didn't find out about Infegy earlier! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.