# Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Brightpearl the right Order Management solution for you? Explore 194 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124180/Brightpearl/reviews --- Brightpearl 4.4 (194) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Brightpearl Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews LO Lynette O CEORetail, 11 - 50 employeesUsed the software for: 1-2 years. “It helps keep inventory, orders, and accounting in sync, which saves us time and reduces manual work. While it takes some setup to get everything aligned, once in place it provides clear visibility across our business and supports our ongoing growth.“ December 17, 2025 LB Livi B Order Management SpecialistRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address.“ February 10, 2026 FA Frank A Head of DigitalBusiness Supplies and Equipment, 11 - 50 employeesUsed the software for: More than 2 years. “Their team invests real effort into understanding a customer’s operational needs, and the implementation support is strong across the board—from structured training sessions to well‑coordinated customization work involving third‑party partners when needed.“ March 5, 2026 VICKI E Deputy CEORetail, 51 - 200 employeesUsed the software for: 1-2 years. “Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on“ March 25, 2026 MK Marion K Operations ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place.“ December 15, 2025 KT Kathryn T Head of OperationsFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume.“ March 25, 2026 Jamie Moxey d Business and E-Commerce DevelopmentRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Today, Brightpearl provides a robust platform for stock management, order processing, and reporting. While there are occasional teething issues, the support is reliable, and we feel confident in the system’s ability to meet our needs.“ March 3, 2026 MB Mike B COORetail, 2 - 10 employeesUsed the software for: More than 2 years. “Reporting - whilst you can get a large variety of reports, the ability to edit those reports to include specific data points required is not as flexible as I would like.“ July 17, 2025 ## Showing most helpful reviews Showing 1-25 of 194 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James J. Managing Director Retail Used the software for: 2+ years ### "I cannot recommend Brightpearl enough! " October 30, 2020 5.0 Pros I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours. Cons I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future. Alternatives considered [OrderWise](https://www.capterra.com/p/116009/OrderWise/)[Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/) Reason for choosing Brightpearl Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive. Review Source Response from Sage November 6, 2020 Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl) RL Rachel L. VP Sales and Administration Hospitality Used the software for: 2+ years ### "Satisfied Customer since 2021" December 18, 2025 5.0 We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners! Pros Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately. Cons We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust! Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Brightpearl NetSuite - Too Expensive Odoo - Too difficult to configure Switched from [AccountMate](https://www.capterra.com/p/64/AccountMate-SQL-Software/) We did not want to upgrade with Accountmate Review Source Response from Sage January 7, 2026 Thank you so much for sharing your experience and for trusting Brightpearl as your core system since 2021. We’re delighted to hear that the platform’s flexibility, accounting capabilities, and integrations have continued to support your growth over the years. It’s especially great to know that automation, configuration options, and consistent partnership from your Account Manager and Support team have had such a positive impact. We also appreciate your feedback around reporting, particularly for B2B/B2C use cases and areas like low-stock and year-over-year analysis. This is valuable input for our product teams as we work to strengthen our native reporting capabilities. We’re grateful for your long-standing partnership and are here to continue supporting your success as your business evolves. JM Jason M. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Choice for growing businesses" March 31, 2026 5.0 Very positive with good outcomes over the past 9 years. The systems capacities grow year on year with solutions for problems always seemingly a step ahead. Pros A platform capable of growing with your business, lots of added apps to increase functionality. Always moving with demand. Cons Not currently suited to adding manufacturing capacity and integrating with sales. Reporting systems are slightly esoteric. Review Source TL Taylor L. Dir Ops Apparel & Fashion Used the software for: 2+ years ### "Easy to Use, but Room for Improvement" December 16, 2025 3.0 Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. Pros It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. Cons Reporting is hands down the #1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. Review Source Response from Sage January 7, 2026 Thank you for taking the time to share such detailed feedback. We’re glad to hear that Brightpearl has been easy for your team to adopt and that your experience with our onboarding and partner teams has been positive. We also really appreciate your transparency around reporting, automation rules, and support options. Your points are valid, and these are areas we continue to invest in as we modernize the platform and expand flexibility for growing businesses. Feedback like yours directly informs those efforts. If you’d be open to it, we’d welcome the chance to learn more about the specific reporting gaps and workflow challenges you’re facing so we can route them to the right product teams. We're here to help ensure Brightpearl continues to meet your needs as you scale. LB Livi B. Order Management Specialist Retail Used the software for: 2+ years ### "Powerful Tool with Powerful Support " February 10, 2026 4.0 \[sensitive content hidden\] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. \[sensitive content hidden\] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both. Pros The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations. Cons It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address. Alternatives considered [Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Brightpearl The above question about competitors is kind of unprofessional to make mandatory It had everything we needed, without question the most powerful tool we considered Review Source Response from Sage February 17, 2026 Thank you for the detailed and thoughtful feedback. We’re glad to hear Brightpearl provides the control and functionality you need to support the scale and complexity of your operations, that’s exactly what Brightpearl was built for. We also appreciate your candid notes around consistency and automation layers. Feedback like this helps us continue refining the experience. It’s great to hear our team has been helpful in optimizing your workflows and closing process gaps. We value our partnership with you and look forward to supporting your continued growth. WM Waverly M. President Arts and Crafts Used the software for: 2+ years ### "Experienced User Review" December 6, 2025 4.0 Overall rate a 8/10 over the 9 years we have been on the platform. Would recommend for any multichannel business. Pros Ability to manage / process sales orders from multiple channels. (E-commerce, POS, Phone, Amazon, eBay, etc.) Cons Limited flexibility with product costing. No capacity to capture “landed cost” (product cost + FRT + Tariffs + Fees) Switched from [POSIM](https://www.capterra.com/p/126777/POS-IM/) Needed a more robust ERP system for our growing business. Review Source Response from Sage March 9, 2026 Thank you for sharing your feedback and for highlighting the value of managing orders across multiple channels. We’d like to clarify that Brightpearl does support landed cost calculations, allowing businesses to incorporate additional costs such as freight, duties, and other fees into their inventory planning. That said, we understand that every business has unique costing requirements, and there may be cases where specific workflows require additional configuration or customization. We appreciate the feedback and welcome the opportunity to learn more about your setup to see how we can better support your needs. Thank you for being part of our community! KM Kevin M. MANAGING DIRECTOR Retail Used the software for: 2+ years ### "Brightpearl Review from Pirongs" October 7, 2025 5.0 Pros Brightpearl has improved our productivity and efficiency throughout the company. The automations and integrations have streamlined lots of our order processing processes. We have various sales channels and marketplaces we sell on and Brightpearl integrates with them, reducing hugely our labour hours. The integrated accounting system is also a great plus, as it means we do not need a seperate system for this. It makes VAT returns and bank reconciliations really straightforward. It can feel quite expensive, but we definitly feel we get value for money and it pays for itself in efficiency savings. Cons I would like a more powerful template builder and a native etsy integration. Would also like a more straightforward 2 factor authentication for security, which I feel is essential for a software like this. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) The old system was cumbersome and slow. We wanted a system that did everything and we were adding marketplaces. Review Source Response from Sage October 15, 2025 Hi Kevin, Thank you so much for your thoughtful review of Brightpearl. We're thrilled to hear it's helping boost productivity and making tasks like VAT returns and bank reconciliations easier. We appreciate your feedback on areas for improvement as well. A more powerful template builder and native Etsy integration are both valuable suggestions and help us understand what matters most to our users. If there are any features you’d like to see improved or added, you’re welcome to submit a feature request - our product team reviews these regularly. Thanks again for being part of the Brightpearl community. Kind regards, Dan Appleton Technical Support Analyst L1 Brightpearl by Sage JF James F. Director Sporting Goods Used the software for: 2+ years ### "Happy user for 9 years" September 22, 2025 5.0 Been very happy with Brightpearl overall. Support is always great and most of the time are able to help us solve any issues we may have. Often recommend the product to theres where we can see they would benefit from this over their existing systems. Pros Simple system with good flexibility to setup to meet our needs and workflows. We've been able to move away from multiple systems to one, and streamline many processes saving huge amounts of time and reducing human input and errors. When needed, support is great, and the team at BrightPearl are always a pleasure to speak and deal with. Cons Top level reporting could be better. Ability to be able to filter reports more narrowly by custom fields and compare year by year. Reporting on margins would also be nice, again with period comparisons. This data is important to help analysis business performance and where focus may be required. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) We wanted to be able to ingrate with ecommerce stores, and bring in a better inventory/warehouse management system. Review Source Response from Sage October 3, 2025 Hi James, Thank you so much for your thoughtful review and for sharing your experience with Brightpearl! We're thrilled to hear that the system has helped streamline your workflows and consolidate multiple platforms - saving time and reducing errors is exactly what we aim for. It's also great to know our support team has been a pleasure to work with. We really appreciate your feedback on reporting. Enhancing top-level reporting insights is something we’re actively exploring, and your suggestions help us prioritize improvements that matter most to our users. I also recommend reaching out to your account manager to inquire about Brightpearl’s sister product, Inventory Planner, which offers more advanced reporting capabilities around inventory and sales. Thanks again for recommending Brightpearl to others. We're glad to have you on board and look forward to continuing to support your success. Kind regards, Dan Appleton Sage Retail Support ES Erlend S. CEO Retail Used the software for: 1-2 years ### "Reliable system with strong process automation" August 25, 2025 5.0 Brightpearl has been a solid system for us, delivering good value for money over many years. The biggest strength has been process automation — it handles orders, stock, and purchasing with little manual effort, which saves time across the business. While there are some limitations with API, overall it has provided a reliable backbone for daily operations. Pros Brightpearl is reliable and stable in day-to-day operations, especially for handling orders, inventory, and multichannel sales. The system is easy for staff to learn, and the core workflows (sales orders, purchasing, stock control) run smoothly without much downtime. Reporting is straightforward, and the integrations with e-commerce platforms have been solid. Cons While Brightpearl is stable overall, there are a few areas with room for improvement. The search function can be a bit slow when working with large databases, and API limitations sometimes make deeper integrations harder than they need to be. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Katana Cloud Inventory](https://www.capterra.com/p/172888/Katana-MRP/) Reason for choosing Brightpearl Brightpearl offered a stronger all-in-one solution with reliable order and inventory management, native Shopify integration, and solid automation out of the box. Compared to other tools, it reduced the need for multiple systems and gave us better scalability for growth. Review Source Response from Sage September 5, 2025 Hi there Erlend, Thank you for taking the time to provide our team with this feedback. We are thrilled to hear how you have utilized the various modules of Brightpearl to maximize its usefulness and reduce the need for manual intervention. We look forward to helping you grow! Thank you Jesse Dones Sage Retail Support IZ Issam Z. Director Computer Software Used the software for: 2+ years ### "Powerful warehouse and multichannel platform with a very usable (if slightly quirky) API" April 20, 2026 4.0 We've been building integrations and custom tools on top of Brightpearl for clients running their warehouses and multichannel operations (Shopify, eBay,...). The core system is rock-solid and intuitive: inventory, order routing, picking, packing, and shipping work exactly the way high-volume businesses need them to. We like it and we have built multiple tools that complete the native features. Pros The API is good and does most of the necessary things. It’s clean, well-documented, and reliable enough for real-time syncs, letting us build custom tools and solid integrations on top of it for our clients. Cons Many features available in the GUI are lacking in the API, so you have to come up with clever ways of dealing with it and learn the quirks to overcome them. Review Source nE nick E. owner Retail Used the software for: 6-12 months ### "A work in progress" October 27, 2020 4.0 Finally, we have been assigned our TAM, \[SENSITIVE CONTENT HIDDEN\]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues. Pros Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner Cons The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Brightpearl NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app. Review Source Response from Sage October 30, 2020 Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl) MB Mike B. COO Retail Used the software for: 2+ years ### "KITRI x Bright Pearl" July 17, 2025 4.0 We have been using brightpearl for over 9 years now and it is an easy system to understand and implement. It is robust and most importantly reliable Pros Its focus on retail. Having all sales information, product creation, Purchase Orders, process automation and a direct link with an HMRC integrated accounting system makes the running of a retail business seamless. Cons Reporting - whilst you can get a large variety of reports, the ability to edit those reports to include specific data points required is not as flexible as I would like. You have to download multiple different reports and manipulate them to get the information required Review Source Response from Sage September 5, 2025 Hi Mike, Thank you for providing our team with this valuable feedback! We love to hear how our clients are able to leverage our software to support and grow their business. Please feel free to reach out to the Brighpearl Support Team via phone or our ticketing system for additional assistance! Thank you Jesse Dones Sage Retail Support DB Daniel B. Systems Coordinator Retail Used the software for: Less than 6 months ### "Brightpearl Integration " July 10, 2025 5.0 We’d like to extend a big thank you to the team at Brightpearl for their support in helping us implement their Warehouse Management System. The system is already making a difference in our operations, and we truly appreciate the guidance and expertise throughout the process. A special shoutout to \[sensitive content hidden\] for the excellent training—your clear instructions, patience, and in-depth knowledge made a huge impact. Thanks for setting us up for success! Pros Brightpearl have been a great addition to our company and have really transformed they way we keep stock and process orders, they have been integral to our growth. Cons Brightpearls weakness is definitely reporting and requires further applications such as BI's and Data Lakes to produce thorough reports, Brightpearl do work with other companies that support this reporting but at a further cost. Review Source Response from Sage September 5, 2025 Hey there Daniel, Thank you for leaving such a positive review! We love to hear how you were able to leverage our software to enable growth for your team! It sounds like you had a great experience with one of our Professional Service Team members, we appreciate the shout out! Thank you Jesse Dones Sage Retail Support PS Pete S. Head of Ecommerce Retail Used the software for: 6-12 months ### "Great ERP system, easy to connect and great support" January 27, 2025 5.0 Very pleasant - the support is fantastic. The system has helped me to access valuable data, this data has allowed the team to make strategic decisions on stock and stock planning Pros How easy the product is to use and the ease at which you can extract the data from the suite of reports - I also like how easy it is to connect to third party applications. Cons Inability to go into a minus stock figure for OOS products - this increases the number of admin tasks our CS team has to carry out. Review Source Response from Sage January 31, 2025 Hi there, It's great to hear how easily you are able to get what you need from our system! Please feel free to reach out to the support team or your Technical Account Manager to see if we can help with the work flow in regard to negative stock! We greatly appreciate your feedback! Jesse Brightpearl Support AA Abigail A. Head of Strategy & Marketing Consumer Goods Used the software for: 6-12 months ### "We couldn't manage our business without Brightpearl" March 14, 2023 5.0 Pros Brightpearl has significantly reduced our margin for error by giving us a centralized platform to manage all of our processes. We are a 2 person operations team managing a multi-thousand SKU catalog. Brightpearl's inventory management features have set us up to manage our catalog with ease. We have entirely automated our Order Management process as well. From the time an order is placed to the time and order is fulfilled and posted into Quickbooks, we don't have a single moment of manual intervention. This has saved us so much time and from so many errors. Our onboarding team (\[sensitive content hidden\] ) was AMAZING and set us up with some of the best processes we've ever had. Cons Most integrations and add-ons required completely custom development work which was time and resource intensive. We're accustomed to the "Shopify" model with our technology partners that have 1-2 click integrations that you can then customize to meet your business goals. Review Source Response from Sage March 17, 2023 Hi there Abigail, Thank you very much for sparing the time to review us, we love hearing from our customers! It's amazing to hear that Brightpearl has fully automated your thousands of SKUs, as a team of two I can definitely see why this is necessary! From single order touch-points to simplifying purchases too, it's wonderful to hear that Brightpearl is a great fit for you, On your comment on custom development, while our integrations do allow out of the box 'plug and play' ability, we also allow our customers to tweak and customize how they work for them as we appreciate that not one size fits all. I'm glad to hear you have been able to find the perfect customization for you! Thank you again, Tom (Brightpearl by Sage) Adam F. Managing Director Computer Hardware Used the software for: 2+ years ### "Brightpearl is a fantastic all in one ERP system" November 3, 2020 5.0 Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible. Pros Great for automating your eCommerce orders. Cons Finance system needs improving for handling offline customer credit accounts. Alternatives considered [Rithum](https://www.capterra.com/p/32810/ChannelAdvisor-Enterprise/) Review Source Response from Sage November 6, 2020 Hi Adam, Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen! Thank you again, Tom (Brightpearl) NC Nicki C. Head of Products Retail Used the software for: 2+ years ### "Would Recommend Brightpearl" April 26, 2022 5.0 Overall the experience is very good. With the Automation App, orders are fulfilled direct to the warehouse by-passing customer services, and invoicing is completed automatically at the end of each day. Pros Easy to use. Gives a full view of the business with order management, stock and accounting all together in the one product Cons Revenue reporting on sales of products sold within bundles. Revenue is attributed to the bundled product and not to the individual product. Therefore manual manipulation of the exported data is needed. Review Source Response from Sage June 14, 2022 Hi Nikki, Thank you so much for your review, we love receiving feedback from our customers! I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order. On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly. Thank you again, Tom (Brightpearl) Peter K. CEO Sporting Goods Used the software for: 2+ years ### "Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!" October 21, 2020 5.0 In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo! Pros Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders. Cons Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better. Review Source Response from Sage October 30, 2020 Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl! It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come. Thank you, Tom (Brightpearl) Aaron E. Director Retail Used the software for: 1-2 years ### "Without inventory Planner our stock control would not be anywhere near as good as it is" November 30, 2023 5.0 Pros Without inventory Planner our stock control would not be anywhere near as good as it is. Whilst it isnt the cherapest on the market we find it extremely useful in planning our activity. Cons The price is high but we find the price worth the insights it provides. Review Source Response from Sage December 7, 2023 Hi Aaron, Thank you so much for taking the time out to review our sister-retail stock management app, Inventory Planner, we really appreciate it. It's fantastic to hear how impactful Inventory Planner is as part of your tech stack and also how great value for money it is too. Thank you again, Tom (Brightpearl by Sage) VR Verified Reviewer Internet Used the software for: ### "Warning! Implementation very expensive, Lots of Bugs, Brightpearls server continues to crash, http://status.brightpearl.com/history" November 15, 2014 1.0 Here is Brightpearls Status report in the last few consecutive days only. These are the ongoing problems they have and it really effects your business. http://status.brightpearl.com/history Brightpearl.com Website Unavailable This incident has been resolved. Nov 14, 09:30-09:40 EST Affected performance EU This incident has been resolved. Nov 14, 05:13-06:53 EST Delays in order downloads via the API to external integrations This incident is now closed. All external integrations are functioning normally again. If you have any further issues, please contact Support. We are very sorry for the disruption caused today and will post a full post-mortem here in due course. Nov 11, 12:21-23:11 EST Log-in Unavailable US East We can confirm that this incident is now fully resolved. A full post-mortem will be posted to this page as soon as it's available. Subscribe to the page or this incident for updates. Nov 11, 12:42-20:38 EST Degraded performance on EST server Everything now seems back to normal. We're sorry for the disruption. Nov 10, 16:50-18:35 EST \[Scheduled\] Scheduled Maintenance (US Accounts) : Nov 5, 2014 The scheduled maintenance has been completed. Nov 5, 04:00-06:00 EST Issues with importing and exporting within Brightpearl We believe this issue has now been resolved for the errors seen importing and exporting data from Brightpearl. We do apologise for this issue occurring and the disruption to your business. If you have any further issues please contact Support@brightpearl.com Nov 4, 07:39 - Nov 5, 04:37 EST \[Scheduled\] Scheduled Maintenance (EU Accounts) : Nov 4/5, 2014 The scheduled maintenance has been completed. Nov 4, 19:00-21:00 EST Log-in Unavailable US East All EST accounts are now functioning normally. We're sorry for the brief interruption. Nov 4, 16:26-16:44 EST Affected performance EU We apologise for any disruption caused to your business by this. Pros Will edit the review when I have something positive to say. Cons Brightpearl has lots of Bugs and the server always has performance issues. I know there are positive reviews but I am simply stating the facts Just read the apologies in the last few days. Please be careful. Review Source EM Ellie M. Marketing & Design Manager Retail Used the software for: 6-12 months ### "Excellent, intelligent platform" April 28, 2021 5.0 An intelligent platform that allows the business to report and develop it's strengths and weaknesses. As well as manage stock, customer orders and build information for the business. The features available suit a variety of business needs and the go to customer service and support system is vital. Pros The abilities and reporting involved with controlling stock and orders Cons We have maxed Brightpearl's abilities, but due to their expansive resources we are looking into their other analytics service to fulfill our requirements. Review Source Response from Sage April 30, 2021 Hi Ellie, Thank you so much for sparing the time to review us. It's great to hear that you've been able to get such insights to help your growth! Our entry level reporting is sufficient for some of our brands, but we acknowledged that some need more power and granularity which is why we have developed our analytics suite to meet this need. It sounds like you'd be a great fit for it. Thanks again, Tom (Brightpearl) TK Toni K. Ecommerse Manager Apparel & Fashion Used the software for: 1-2 years ### "Easy to use and gives us all the necessary functions we need to run our online store" May 10, 2021 5.0 Bright Pearl gives us an easy way to handle our daily shipments as it is easy for us to collaborate across our different departments and integrate with all of our softwares. Pros It gives us the ability to have a total overview of all our shipping activities and makes it easy for us to manage a lot of data. It is also easy for us to collaborate across our different departments and makes our workflow much leaner. Cons There is so much valuable data in Bright Pearl, but we are not managing to create our ideal dashbord in the software. Review Source Response from Sage May 24, 2021 Hi Toni, Thank you for your review, we really appreciate hearing from you. It's fantastic to hear that you're getting so much control over all your data and running your online store resulting in more efficient workflows. On your point on creating the dashboards you need, we have a few options - one of which I'm sure will work out great for you. I'll get your Success team to run you through them. Thank you again, Tom (Brightpearl) EO Emma O. Merchandiser Apparel & Fashion Used the software for: 2+ years ### "Brightpearl Review" November 25, 2016 4.0 As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage. Pros Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management. Cons Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business. Review Source KJ Kathi J. President Internet Used the software for: Less than 6 months ### "A Very Unfortunate Choice" November 30, 2020 1.0 We used OMX as our ERP for ten years and when Oracle decided to sunset that product, we chose Brightpearl. We prepaid $45,500 for the implementation and one year of service with the agreement that the implementation would be complete before the scheduled end of OMX. Ultimately, Brightpearl never finished the implementation and the project lead told us they could not come on site as agreed. With only days left until Oracle shut down our ERP, we finally cancelled our agreement with Brightpearl and started over again with Oracle NetSuite so that we could continue to run our business. To this day, we have not received a refund of any part of the $28,000 we paid for the first year of service for a software system that was never finished. I did not request refund of the implementation costs. Pros We never operated the software as the implementation was not completed. Cons Some of the components of the system were not native to Brightpearl requiring the user to log into another system to work . Since the overall system was kludged together from multiple sources, there were some overlaps which lead to confusion for our staff during training. We would have worked this out over time by creating our own procedure manuals, but it was unexpected. Reason for choosing Brightpearl We chose Brightpearl over NetSuite because of cost and our concern that NetSuite would require additional tech staff. We did not choose 4PSite because it seemed to offer less than our old OMX ERP which was very sophisticated for its time. Review Source Response from Sage December 11, 2020 Hi Kathi, Thank you for your feedback. I see where you're coming from in terms of wanting all the apps in one platform. For the overwhelming majority of our offering, this is the case. However with a few exceptions they are broken out into individual areas due to the specificity of those apps: warehousing, demand forecasting, POS etc. We've had some positive customer feedback around this aspect by staff in these business areas as they can focus on their roles without being distracted by functionality not relevant to them day-to-day. I'm really sorry that we weren't able to work through your concerns and launch your business on Brightpearl. Hopefully we'll see you down the road. Tom (Brightpearl) LM Loreto M. Inventory Analyst Retail Used the software for: 6-12 months ### "Brightpearl is a big help!" February 8, 2018 4.0 Pros What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss. Cons One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis. Review Source Response from Sage February 12, 2018 Hi Loreto, Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications. Thank you again, Tom Brightpearl Talk to a Capterra advisor for free and get results within 15 minutes.