--- title: "Brightpearl Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Brightpearl the right Order Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124180/Brightpearl/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Brightpearl 4.4 (206) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Brightpearl Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Shivam S Data ScientistEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “The platform provides a broad set of tools for managing inventory, orders, accounting, and business reporting from a centralized system.“ September 20, 2026 Shivam S Data ScientistEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “Some areas can also feel complex for users who are new to ERP or retail management systems, and occasional issues can require support or additional troubleshooting.“ September 20, 2026 KK Kaushal K Head of Sales and LogisticsApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “This is a great integration for a great ERP system capable of handling many moving parts and being the backbone of our Tech stack and automated processing.“ June 12, 2026 LB Livi B Order Management SpecialistRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address.“ February 10, 2026 MK Marion K Operations ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place.“ December 15, 2025 VICKI E Deputy CEORetail, 51 - 200 employeesUsed the software for: 1-2 years. “Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on“ March 25, 2026 LO Lynette O CEORetail, 11 - 50 employeesUsed the software for: 1-2 years. “It helps keep inventory, orders, and accounting in sync, which saves us time and reduces manual work. While it takes some setup to get everything aligned, once in place it provides clear visibility across our business and supports our ongoing growth.“ December 17, 2025 KT Kathryn T Head of OperationsFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly pricing being based on the businesses order volumes does not feel right if both sides are not adding value to the increase in volume.“ March 25, 2026 ## Showing most helpful reviews Showing 1-25 of 206 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julian D. Business Owner Used the software for: 5+ years ### "User-Friendly, Reliable, and Easy to Customise" November 11, 2026 5.0 It solved our entire sales order processing system for multiple channels, markets and couriers. It's solved many warehouse organisation issues. It's solved export headaches and many others. Pros Very user friendly. Reliable. Easy to customise to our needs. Cons It isn't cheap, but then high quality things usually aren't Review Source Director Used the software for: 1-3 years ### "Took the guesswork out of reordering across all our channels" October 26, 2026 5.0 Really positive. As a multichannel brand manufacturing overseas, getting reorders wrong is expensive either way, whether that’s stockouts on Amazon or cash sat on the shelf. Inventory Planner has given us one clear view of demand and made buying decisions quicker and more confident. Support have been helpful when we’ve needed them. If you’re a growing brand still planning stock in spreadsheets, I’d recommend it. Pros Having sales from Amazon, Shopify and eBay feeding into one forecast. It factors in seasonality, lead times and safety stock, so the suggested purchase orders are a genuinely useful starting point rather than something we have to rebuild. The overstock and replenishment reports are also great for spotting slow movers and freeing up cash. It’s saved the team a lot of time compared with our old spreadsheet approach. Cons There’s a learning curve at the start, and it took a few weeks of tweaking lead times and settings before we fully trusted the forecasts. New products and promo spikes still need a bit of manual judgement, as there’s limited history to forecast from. It’s also not the cheapest option, so smaller brands will want to be sure they’ll use it properly. Review Source Head of Systems and Data Used the software for: 3-5 years ### "A Powerful ERP System with Excellent Integration and Reporting Potential" October 26, 2026 4.0 I've been using Brightpearl for over 10 years, and throughout that time, it has been a central part of our business operations. What I particularly value about Brightpearl is that its usefulness extends far beyond traditional ERP functionality. Alongside managing products, orders, stock and financial data, I use it extensively for business analytics, reporting and integrations with other platforms, including WooCommerce and Amazon, as well as our own bespoke web applications. Its API capabilities make it possible to connect Brightpearl to other systems and build custom workflows that suit the specific needs of the business. I also use its data for Power Query and business intelligence reporting, allowing us to analyse performance and extract meaningful insights that go beyond standard system reports. For businesses that want to build their own integrations, automate processes and make better use of their operational data, Brightpearl offers a solid foundation. Its ability to sit at the centre of a wider technology ecosystem is one of its biggest strengths. Having worked with the system for more than a decade, I've found it to be a valuable long-term platform that supports not only core business operations but also ongoing development, automation and data-driven decision-making. Pros it has a very intuitive design, extremely easy to use. its very robust and reliable. can be as simplistic as you want it or as complex. very scalable. Cons slightly better api capabilities, more flexibility with reporting dates, better management of product types Review Source EF Eliza F. Business Development and Sales Support Used the software for: 3-5 years ### "Integral to our business" October 21, 2026 4.0 We've used Brightpearl for many years and have consistently been impressed with the level of service we receive. The system enables streamlined inventory management, ordering, and reporting processes, all of which are integral to our business operations. If ever we encounter an issue, the support team is always responsive and helpful. Pros Customer Support is always good - fast and helpful. Reporting Functions are great for monthly reporting cycles. Streamlined inventory, ordering, invoicing functions help connect orders with our website, and generally keep day to day processes simple. Cons Certain features could be a bit more in depth (such as reporting filters) just to allow us to report on more specific things. Review Source TL Tinashe L. Assistant Management Accountant Used the software for: 1-3 years ### "The Brightpearl app is a robust and comprehensive solution" October 16, 2026 5.0 It has been fast end to end integration and the support after integration has also been great and timely. Pros The Brightpearl app is a robust and comprehensive solution that offers deep integration with both Shopify and Mirakl. It enables efficient management of Shopify POS and Mirakl transactions through dedicated channels within Brightpearl, while also supporting B2B sales operations. Cons Nothing at the moment, and it has been more than 1 year using the software and we have added more channels for marketplaces now. Switched from [SAP Business ByDesign](https://www.capterra.com/p/77379/SAP-Business-ByDesign/) Inventory management module was not able to suite what we needed for our business in SAP Review Source Katie W. Ecommerce and Logistics Manager Used the software for: 1-3 years ### "Brightpearl" October 16, 2026 4.0 It has helped us manage orders and stock more effectively as the business has grown quickly. Helped bridge the gap between stock movement and finance Pros It helps us manage orders, fulfilment and inventory more easily on a day to day basis, ensuring a better back end workflow Cons Its an expensive system and its a shame it doesn't offer more robust reporting/dashboard features in programme. Alternatives considered [Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/)[inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Unleashed](https://www.capterra.com/p/126644/Unleashed/) Reasons for choosing Brightpearl We felt it would be able to keep up with our growth and we didn't want to have to switch systems after a short amount of time Review Source Data Scientist Used the software for: 1-3 years ### "Strong platform for multichannel inventory and order management" September 21, 2026 4.0 My overall experience with Brightpearl has been positive. The platform provides a broad set of tools for managing inventory, orders, accounting, and business reporting from a centralized system. It is particularly useful for businesses handling multiple sales channels because it helps maintain better visibility across day-to-day operations. The main improvement area would be making configuration and some advanced features easier for new users. Pros What I liked most about Brightpearl is how it brings order management, inventory, accounting, and reporting into one platform. The inventory and order management features make it easier to keep track of stock and sales across multiple channels, while the reporting tools provide useful operational and financial insights. I also found the platform valuable for reducing manual work and keeping business information in one place. Cons The platform can take some time to configure properly, especially when setting up workflows, integrations, and more advanced reporting. Some areas can also feel complex for users who are new to ERP or retail management systems, and occasional issues can require support or additional troubleshooting. Review Source Managing Director Used the software for: 1-3 years ### "User 18 months" August 31, 2026 3.0 Switched to Brightpearl about 18 months ago. Overall a good experience. Some teething issues, but the support team is prompt and reliable with sorting most problems. Pros Layout is clear and easy to navigate. Integration with Big Commerce is relatively seamless. Customer support team is very responsive and eager to help. Statements are straightforward. Help section very useful. Cons Printing dockets difficult. Head Office v Branch invoicing does not always send to correct recipient. YTD figures per customer difficult to ascertain. Switched from Needed to move to support Big Commerce implementation Review Source FC Used the software for: 3-5 years ### "Good ERP system" August 4, 2026 5.0 We are an international, multi-channel footwear/clothing distributor working with Brightpearl for nearly four years. Brightpearl has given us quicker, easier data around stock levels and customer demand that has allowed us to plan and buy better. Add-ins have allowed us to manage customer orders better too leading to seamless order, picking, despatch processes. As we expanded into Europe, Brightpearl has grown with us. Training and support were delivered well in the early stages and support and account management is still there whenever we need it. Availability and speed are good, or at least as good as our internet connection. Pros Good onboarding. Easy to use, once understood fully. Training and support good initially and remained so. Cons Accounts package a bit of an after thought. Some of the interfaces are provided by third parties. Quality can be variable. Review Source Head of Sales and Logistics Used the software for: 3-5 years ### "Great ERP System " June 15, 2026 5.0 We have been with brightpearl for over 4 years now and they have been a super stable platform to build from. They are capable and alway there to help meet our needs. Once set up the platform is super intuitive and easy to train up staff. We run seamlessly now Pros This is a great integration for a great ERP system capable of handling many moving parts and being the backbone of our Tech stack and automated processing. Operationg B2B and B2C channels along with some integrations with marketplaces. Highly recoment brightpearl for a growing business. The whole team are very helpful. Cons Nothing much! team helped overcome any hurdles in our way. paying for integrations for channels and accountancy packages is fustrating but not nessesarily their fault. Switched from [STYLEman](https://www.capterra.com/p/153550/STYLEman/) Old system and needed to upgrade. web based platform to store data and a platform to integrate with other tecjh for us to grow and scale our business Alternatives considered [STYLEman](https://www.capterra.com/p/153550/STYLEman/) Reasons for choosing Brightpearl Met the needs of ther business and ability to integrate with the rest of the tech stack Review Source Response from Sage Software July 2, 2026 Thank you for this great review! It's fantastic to hear Brightpearl has become the backbone of your tech stack, handling B2B, B2C, and marketplace integrations, and that over 4 years it's remained such a stable platform to build from. We're glad the team has been there to help clear any hurdles, and that once set up, the platform has been intuitive enough to train staff on quickly. Thanks too for the honest note on integration/accountancy package costs — that's useful feedback for us. And we really appreciate the recommendation to other growing businesses! Vicki E. Deputy CEO Used the software for: 1-3 years ### "Deputy CEO" March 27, 2026 5.0 We’ve been working with Brightpearl for many years, and this year we began implementing their WMS. While the journey hasn’t been without its challenges, \[sensitive content hidden\] has been fantastic—consistently going above and beyond to find solutions that ensure the system works effectively for our business. Our account managers, \[sensitive content hidden\], have also been a pleasure to work with. They are approachable, responsive, and always supportive, making collaboration easy and productive. We have experienced a few issues with system errors recently, but \[sensitive content hidden\] has been proactive in addressing these and is keeping us well informed on progress and improvements. Pros value the partnership and appreciate the team’s dedication and support. Also like the fact that you can take care payments, and there are loads of different plug ins that can be used Cons Bugs the error issues can be an issue for our sales and warehouse teams, as it can sometimes take up to 5 minutes for it to come back on Review Source Response from Sage Software March 27, 2026 Thank you for your continued partnership and for sharing your experience. We’re pleased to hear you value the flexibility of the platform, including payments and integrations, and that our team has been supportive, especially throughout your WMS implementation. We also appreciate your feedback regarding system errors and performance. We understand how impactful this can be for sales and warehouse teams, and we’re actively working to address these issues and improve reliability. It’s great to hear the team has been keeping you informed and working proactively on solutions. Thank you again for your honest feedback. We’re committed to supporting your ongoing success. VP Sales and Administration Used the software for: 3-5 years ### "Satisfied Customer since 2021" December 22, 2025 5.0 We have an overall very positive experience with Brightpearl, our Brightpearl Account Staff, Support Staff and integration partners! Pros Brightpearl has been our accounting and source of truth since 2021. We moved to the system from a larger ERP system due to its versatility, accounting capabilities and its ability to connect easily to other systems. We have found that those capabilities are still very useful today and as we change and grow as a company, we find that Brightpearl is able to accommodate those changes fluidly. In addition, Brightpearl allows the user to modify its system to accommodate its own needs through automation and system configuration. Moreover, we have been lucky to have been paired with a really great Account Manager and Technical Support manager who keep our partnership with Brightpearl running smoothly. A bonus is that the same team members have been with us basically since our start! Lastly, there is an ease to customer support as we you can enter a ticket, which is generally answered the same day if not within hours of receipt or you are able to call the service team and get a response immediately. Cons We have a few cons but one of them is that as a B2B and B2C seller, we have found that our reporting needs are not always met. A more robust reporting system found within the native integration and without having to connect with another system would be preferable - specifically, low stock reporting and year over year reporting could be more robust! Switched from [AccountMate](https://www.capterra.com/p/64/AccountMate-SQL-Software/) We did not want to upgrade with Accountmate Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing Brightpearl NetSuite - Too Expensive Odoo - Too difficult to configure Review Source Response from Sage Software January 7, 2026 Thank you so much for sharing your experience and for trusting Brightpearl as your core system since 2021. We’re delighted to hear that the platform’s flexibility, accounting capabilities, and integrations have continued to support your growth over the years. It’s especially great to know that automation, configuration options, and consistent partnership from your Account Manager and Support team have had such a positive impact. We also appreciate your feedback around reporting, particularly for B2B/B2C use cases and areas like low-stock and year-over-year analysis. This is valuable input for our product teams as we work to strengthen our native reporting capabilities. We’re grateful for your long-standing partnership and are here to continue supporting your success as your business evolves. Dir Ops Used the software for: 3-5 years ### "Easy to Use, but Room for Improvement" December 18, 2025 3.0 Again, easy to use so has been an easy transition to using this as our ERP platform. With a lean time with no IT team, it's been a relatively low lift. Working with \[sensitive content hidden\] has been great, and my experience with Arafatul at BSITC has been great as well. Pros It's pretty easy to use, overall. It's easy to figure out for a new user, with relatively easy navigation. Cons Reporting is hands down the #1 downfall. Some extremely critical reports are missing that I imagine EVERY single company would need. There should be a way to build your own report, based on all fields available within BP. That HAS to be a possibility, especially with AI these days - should mimic the Shopify reporting tool at baseline. BP is also not great for a company where data management has to be extremely streamlined and uniform. Not conducive to a company growing in size where every single detail matters and accuracy is important. It'd also be helpful to have a customer service/support chat, instead of having to submit a ticket for every small question (which then gets lost in my emails). To have access to a chat, I'd get my answers a lot quicker when I need them answered quickly. Automation rules are also complicated and difficult to figure out a lot of times - requires a lot of trial and error, which can cause problems. Review Source Response from Sage Software January 7, 2026 Thank you for taking the time to share such detailed feedback. We’re glad to hear that Brightpearl has been easy for your team to adopt and that your experience with our onboarding and partner teams has been positive. We also really appreciate your transparency around reporting, automation rules, and support options. Your points are valid, and these are areas we continue to invest in as we modernize the platform and expand flexibility for growing businesses. Feedback like yours directly informs those efforts. If you’d be open to it, we’d welcome the chance to learn more about the specific reporting gaps and workflow challenges you’re facing so we can route them to the right product teams. We're here to help ensure Brightpearl continues to meet your needs as you scale. WM Wave M. President Used the software for: 3-5 years ### "Experienced User Review" December 8, 2025 4.0 Overall rate a 8/10 over the 9 years we have been on the platform. Would recommend for any multichannel business. Pros Ability to manage / process sales orders from multiple channels. (E-commerce, POS, Phone, Amazon, eBay, etc.) Cons Limited flexibility with product costing. No capacity to capture “landed cost” (product cost + FRT + Tariffs + Fees) Switched from [POSIM](https://www.capterra.com/p/126777/POS-IM/) Needed a more robust ERP system for our growing business. Review Source Response from Sage Software March 9, 2026 Thank you for sharing your feedback and for highlighting the value of managing orders across multiple channels. We’d like to clarify that Brightpearl does support landed cost calculations, allowing businesses to incorporate additional costs such as freight, duties, and other fees into their inventory planning. That said, we understand that every business has unique costing requirements, and there may be cases where specific workflows require additional configuration or customization. We appreciate the feedback and welcome the opportunity to learn more about your setup to see how we can better support your needs. Thank you for being part of our community! RM Rob M. e-commerce manager Used the software for: 1-3 years ### "Top ERP system" April 10, 2026 5.0 Top tier ERP system that once live is pretty bomb proof. No down time. Everything works as it should. Automation engine is rock solid and working with partners such as b.solutions means the platform can easily link with other tools. Pros easy to use system that is very intuitive to use and really speeds up our internal business processes Cons nothing really. the system just works and provides automated ways in which to process orders and ship goods out. Switched from [Cloud Commerce Pro](https://www.capterra.com/p/161987/Cloud-Commerce-Pro/) it was shocking, had an outage and they lost code Review Source Response from Sage Software May 21, 2026 Thank you for the fantastic feedback! We’re delighted to hear Brightpearl is helping speed up your internal processes and that the automation engine and integrations are delivering such a reliable experience for your team. It’s especially great to know the platform has proven stable and dependable in day-to-day operations. We truly appreciate your support and are excited to continue helping your business grow and scale efficiently. Head of AI, Systems and Infrastructure Used the software for: 3-5 years ### "Brightpearl user since 2015" May 21, 2026 5.0 Brightpearl has been a key platform in helping us scale our ecommerce operations across multiple channels and warehouses. The automation functionality is especially powerful and has helped us significantly reduce manual processes across order management, inventory, and fulfilment. It’s a very capable ERP for growing retail businesses, particularly when integrated properly into a wider ecommerce tech stack. Pros Automation, order management, customer support, integrations, integration partners, functionality, control. Cons Reporting could be improved, however, the data within Brightpearl that is available is very good, can be exported. Review Source Response from Sage Software May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re thrilled to hear that our automation capabilities, order management tools, integrations, and partner ecosystem have helped support and scale your ecommerce operations across multiple channels and warehouses. It’s especially rewarding to know that automation has helped reduce manual processes across inventory, fulfilment, and order management — exactly the kind of efficiency we aim to deliver for growing retail businesses. We also appreciate your feedback around reporting. Insights like yours help guide our continued platform improvements while ensuring customers can make the most of the rich data available within Brightpearl. Thank you again for your partnership and support! Sarah G. Operations Specialist Used the software for: 3-5 years ### "Easy and efficient OMS suite" April 13, 2026 4.0 Overall we have had a wonderful experience with Brightpearl. The platform is constantly growing, improving, and expanding to add tools/functions to maximize the ability to use Brightpearl as a fully functioning system. We have had a wonderful experience with support and our account managers to get the most out of Brightpearl to uphold our business needs. Pros Brightpearl has a large arsenal of out of the box connections and tools to help make streamlining our business easy and effective. Cons Reporting and searching within the system is challenging for our team to quickly find information. Somethings we would like to see and be able to filter for our business are not easily achieved. Review Source Response from Sage Software May 21, 2026 Thank you for sharing your experience with Brightpearl! We’re so pleased to hear that our out-of-the-box integrations and tools have helped streamline your business operations. We also appreciate your honest feedback around reporting and search functionality. Insights like this are incredibly valuable as we continue improving the platform and expanding filtering and reporting capabilities to better support our customers’ needs. It’s especially great to hear that our Support and Account Management teams have helped you get the most out of Brightpearl. Thank you for being part of the Brightpearl community. We’re excited to continue growing and evolving alongside your business! Procurement and quality control manager Used the software for: 3-5 years ### "Efficient, Reliable, and Great for Small Businesses" March 27, 2026 5.0 Overall, my experience has been very positive. Brightpearl has improved efficiency, made daily operations easier, and comes with excellent customer support. It’s a reliable, scalable solution that supports business growth and I would definitely recommend it to other small businesses. Pros I really appreciate how reliable and secure Brightpearl is. Order management is smooth and well-organized, and staff management is simple and effective. The platform is intuitive and helps keep everything organized, which is perfect for a small business. Cons There have been very few minor bugs, but they are quickly resolved. I’d say sometimes the interface can feel a bit overwhelming at first, but it’s easy to get used to. Review Source Response from Sage Software March 27, 2026 Thank you for your thoughtful feedback! We’re delighted to hear Brightpearl is providing a reliable and secure platform while helping streamline your order and staff management. It’s great to know the system is supporting your efficiency and day-to-day operations. We also appreciate your comments on the interface and minor bugs. Feedback like this helps us continue improving the experience. We’re glad to hear any issues have been resolved quickly and that our support team has been helpful. Thank you for the recommendation. We’re proud to support your business as it grows! Office Manager Used the software for: 3-5 years ### "Great Order Management Software" March 25, 2026 5.0 Overall, we are very satisfied with the software, as well as the customer service and support, which have both been reliable, responsive, and helpful whenever needed. Pros This system has been a major improvement for our operations. It keeps our inventory, orders, and accounting in sync, which saves us significant time and greatly reduces manual work. One of the biggest advantages for us is how well it handles backorder items—something other software we’ve used struggled with or couldn’t manage effectively. Cons While it does take some upfront setup to get everything aligned properly, the payoff is worth it. Once implemented, it provides clear visibility across all areas of our business and gives us confidence in our data. It has become a strong foundation for supporting our continued growth. Review Source Response from Sage Software March 27, 2026 Thank you for sharing your experience! We’re delighted to hear Brightpearl is helping keep your inventory, orders, and accounting in sync while saving time and reducing manual work. It’s especially great to know the platform is supporting your backorder management, this is an area that can be challenging for many businesses. We appreciate your comments on the initial setup and are glad to hear the long-term value, visibility, and confidence in your data have made it worthwhile. It’s also fantastic to hear our support team has been responsive and helpful. Thank you for your continued trust. We’re excited to support your growth! Finance Manager Used the software for: Less than 1 year ### "Great platform for big warehouse fulfilment, SME's will grow into. " July 16, 2025 4.0 Overall experiance, sales and scoping team, training team calls migration go live team all brilliant, post go live support not so reactive and not easily able to just speak to someone. Due to this we have taken on external 3rd party to help with day to day troubleshooting Pros We migrated onto BP in August and have been live coming on 12 months, the scoping calls were very extensive and our processes were well documented. We wanted to migrate all our sales data from our old system to BP which was a massive task in data formating and cleansing on our part. Post go live we had alot of moving parts feeding into BP and on the whole this seemed to work okay, although during our peak trading season we did find ourselves with displaced stock or not accurate stock holding - this was due mainly to users not being familiar with the auto transfer / stock allocation process. Since go live there has been constant monitoring of sales transaction and stock movement to ensure things are working as expected. Brightpeal is a technical system and sometimes feels overly complicated but I think this is due to it being aimed at big warehouse type businesses where there would be multiple people working in different area's of the fulfilment processs - this makes the process very long winded when we are talking about a single person doing the picking packing and shipping. the many integrations between all the POS, Shipping platforms do require regular maintenance and this in itself become quite complicated. Cons Support ticketing is not the greatest, I have raised a few issues and found myself having to continuely repeat what the problem is forwarding screen shots and clips of what I am talking about before anything is acknowleged as being a problem and addressed. Our initial renewal conversation started with a senior manager who left on sabbatical mid renewal with no advance warning, other than an out of office reply. whole renewal processes felt onesided no formal account review of past 12 months to look at number of transactions what modules have been succesful and what hasnt quite worked. Given our renewal quote literally a couple of days before 30 day notice cut off to make any changes to our contract so no time to absorb this information and speak to account manager. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Loss of confidence in Lightspeed, informed by Lightspeed product was being discontinued with 3 months notice during peak trading period. Alternatives considered [OrderWise](https://www.capterra.com/p/116009/OrderWise/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reasons for choosing Brightpearl Price point, confidence in product after having spoken to clients that had gone through the migration / go live processs Review Source Response from Sage Software September 5, 2025 Hi Dinesh! Thank you for providing our team with this valuable feedback. I'm sorry to hear you did not have the most stellar experience with our support team. I see you mention having difficulty speaking with someone. If you experience this again, we have both a US and UK phone line (number is at the bottom of the support team emails) that you can call in and even request a screen share. This may reduce the back and forth and give the team a better understanding of what you are experience. With a greater understanding of the issue you are facing, we can provide a quicker response and resolution. Thank you Jesse Dones Sage Retail Support nick E. owner Used the software for: Less than 1 year ### "A work in progress" October 28, 2020 4.0 Finally, we have been assigned our TAM, \[SENSITIVE CONTENT HIDDEN\]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues. Pros Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner Cons The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks. Switched from To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing Brightpearl NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app. Review Source Response from Sage Software October 30, 2020 Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl) CEO Used the software for: Less than 1 year ### "Great tool for a small-mid sized fast growing omni-channel consumer goods business." October 9, 2020 4.0 We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same. Pros We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately. Cons Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time. Switched from The main issues we faced with our old stack was weak inventory, order and supply chain management. Alternatives considered [Traede](https://www.capterra.com/p/155385/Traede/)[e-conomic](https://www.capterra.com/p/128922/e-conomic/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Reasons for choosing Brightpearl It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity. Review Source Response from Sage Software October 16, 2020 Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl) Jolita M. Buyer Used the software for: 3-5 years ### "Inventory Planner Transformed Our Forecasting and Purchasing Efficiency" March 14, 2026 5.0 Inventory Planner, synced with Linnworks, has made a big difference to how we manage purchasing and stock. Planning and creating purchase orders is now much easier and far more organised. Pros The forecasting is clear, reliable, and simple to update when needed. Stock-outs are minimal, stock holding is at a healthy level, and we no longer experience the overstocks we had in previous years before using the platform. The reports are easy to understand and give us confidence to make better buying decisions. Overall, it has saved us time, improved stock control, and made our purchasing process much more efficient. Cons So far, it has met my expectations in terms of functionality, performance, and usability. I’ve found it to be a valuable tool for keeping inventory levels optimized, and I haven’t encountered any issues or limitations that have negatively impacted my workflow. Review Source Response from Sage Software March 16, 2026 Thank you for sharing your experience! We’re delighted to hear that Inventory Planner has helped improve your stock control and made purchasing more efficient. It’s great to know the forecasting and reporting give you the confidence to make better buying decisions while keeping stock levels healthy and minimizing stock-outs. We’re also pleased that the integration with Linnworks is helping streamline your planning and purchase order workflows. Feedback like this is wonderful to hear, and we’re glad Inventory Planner is making a meaningful difference in how you manage inventory. Thanks again for your support! Managing Director Used the software for: 3-5 years ### "BrightPearl Review" July 28, 2025 5.0 I struggle inputting data, by loading products and orders. I also don't use the system every day so it's hard to remember all the variables. Geenrally I get out of what I ask. Pros I have my Accounts and Stock information all in one place. I can view reports fairly easily. My staff can use the system. Cons The costs are far higher than the competition. These costs are coming down, but not at a quick enough rate vs the competition improvement. Review Source Response from Sage Software September 5, 2025 Hi there Joseph, Thank you for providing our team with this valuable feedback! Its good to hear we have been able to unify the location for your accounts and stock information. If you ever get stuck on inputting data or would like to explore the various ways to get information into our system, feel free to reach out to our Brightpearl Support Team! Thank you Jesse Dones Sage Retail Support Owner Used the software for: 3-5 years ### "Game-Changer for Streamlining and Scaling Our Business" July 7, 2025 5.0 Overall, our experience with Brightpearl has been excellent. It’s helped us streamline operations, improve accuracy, and save time across our entire business. The integration with sales channels and automation features has made a huge difference in efficiency, and their customer support is responsive and knowledgeable. Pros Brightpearl has transformed how we manage our business—from inventory to order processing, everything is streamlined, reliable, and easy to use across multiple channels. Cons While Brightpearl is powerful overall, the reporting customisation options can be a bit limited without advanced knowledge—but support is always helpful when needed. Review Source Response from Sage Software July 8, 2025 Hi there, We always appreciate customer feedback, especially when it highlights our product and the Support Team! Its great to hear how you have leveraged our product and its configuration to transform your business. If you need any support, our team is here for you! Jesse Dones Sage Retail Support ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.