# Therap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Therap the right Assisted Living solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/124101/Therap/reviews

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Therap

4.7 (77)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 9th, 2026

# Reviews of Therap

Ease of use

4.4

Customer Service

4.7

## Pros and Cons in Reviews

VA

Vicky A

Account ManagerInsurance, 2 - 10 employeesUsed the software for: More than 2 years.

“Users value therap’s billing and scheduling features alongside effective caregiver management tools, making it easier to coordinate services and track client interactions efficiently.“

October 6, 2025

EF

Elaine F

Staff Development DirectorHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years.

“Medical documentation is lacking for medical providers amd assessments“

February 6, 2024

SO

Shelly O

DSPIndividual & Family Services, 201 - 500 employeesUsed the software for: 1-2 years.

“Its very helpful finding clients appointments and printing a consultation form for the Primary Care and or ER etc.“

September 25, 2024

UU

Uchechi U

Quality Improvement CoordinatorHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years.

“Beginners may have issues navigating the site.“

February 7, 2024

TD

Tina D

Area SupervisorIndividual & Family Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“The fact that I can store all the information for the people we support in one spot and share that with their entire team makes my day to day easier so I can focus on the bigger picture.“

February 6, 2024

KT

Kathy T

Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“Sometimes Therap is not user friendly depending on your computer knowledge.“

February 6, 2024

EC

Elizabeth C

Vice PresidentMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years.

“I like I can run reports and have accurate information at the top of my fingers“

February 7, 2024

LC

Lorie C

Regional DirectorMental Health Care, 10,001+ employeesUsed the software for: More than 2 years.

“Often times it’s difficult to find correct report“

February 6, 2024

## Showing most helpful reviews

Showing 1-25 of 77 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Michelle C.  
Journalist  
Media Production  
Used the software for: 6-12 months

### "A platform that helps you decide your billing budget"

June 30, 2021

4.0

Pros

Something helpful about Therap is Armatic which improves a CRM system with business intelligence and enables access to markets that can be traded because of expert advisors.

Cons

One disadvantage is that it has no free trial, so the company I used to worked at had to take the risk to purchase Therap. Nevertheless, its long permanency in the market helped to have a final decision.

Review Source

SO

Shelly O.  
DSP  
Individual & Family Services  
Used the software for: 1-2 years

### "Theruo makes Caregivers lives easier"

September 25, 2024

5.0

I used Therup many times a day as a DSP at a group home. I use ut to write T logs many high ones then i would fill out a GER on Therup as well. Therup is a one place rather than a book of numerous papers that i utilize for all my clients care. It makes Medication administration so easy because its very well detailed and so easy to use. I am able to check appointment times and print out a consult prior to the appointment. I can also go back and read how the last appointment went. Its an efficient way for staff to communicate how the day or couple days has gone so yoh dont miss any changes in the clients behavioral plan or othewise. Myself and my coworkers would have a much more conplicated day without Therup for sure.

Pros

I love the ease of use. i love that i can. Secure tracking of sensitive information for each individual such as intake and elimination, medications, medication administration, T-logs, and ISP's. It allows easy access to the clients information. Its very helpful finding clients appointments and printing a consultation form for the Primary Care and or ER etc. I love havubg the access and utilizing the MAR. It makes caregivers lives so much easier.

Cons

There isnt anything i dont like ut makes me more efficient and helps staff communicate at shift change easier when one is in a hurry. I cant think of anything really.

Review Source

EC

Elizabeth C.  
Vice President  
Mental Health Care  
Used the software for: 2+ years

### "Love Therap! "

February 7, 2024

5.0

Love therap we have only used it and from stories I hear I’m thankful for their team and making it worth my time

Pros

I like I can run reports and have accurate information at the top of my fingers

Cons

Can be too nested at times and could have more direct locations for things

Review Source

SL

Sheena L.  
Program Manger  
Medical Practice  
Used the software for: 2+ years

### "Program Manager"

September 9, 2024

5.0

Therap is great for all our agency needs

Pros

I love how easy the programs are, easy to access every part of it.

Cons

There is really no cons, therap is great to work with.

Review Source

VR

Verified Reviewer  
Application Support Analyst  
Individual & Family Services  
Used the software for: 2+ years

### "Therap is a user friendly platform that allows for service providers to do a mutlitude of tasks."

May 2, 2018

4.0

Pros

The system is easy to use - for the most part. A user who is documenting services they have provided will find it easy to use as well as documenting notes. For those users who have more in depth permissions and access, I have found that the system is easy to use with proper training and guidelines. Often times users are able to navigate the different functions by being provided step-by-step guides on the task.

Cons

While Therap is always open to feedback and enhancement ideas it does take them time to implement an enhancement they have agreed to. Additionally, when feedback is provided the responses from the company are generic and could easily be automated. Another con would be that the platform does not allow for the acknowledgment of hab plans.

Review Source

VR

Verified Reviewer  
Director of Information Systems  
Mental Health Care  
Used the software for: 2+ years

### "A Promising & Integrative System "

February 7, 2024

5.0

Great team. Willing to provide solutions to meet your needs.

Pros

Therap has the funnctionality and adaptability that users need.

Cons

There is a lack of Ad hoc reporting capabilities.

Review Source

VR

Verified Reviewer  
Director of Residential Services  
Hospital & Health Care  
Used the software for: 2+ years

### "Great place for all your documentation"

February 6, 2024

5.0

Pros

It's nice to have all documentation in one spot. Back in the day you had big binders, little binders, historical files, etc. It saves so much time and energy to have everything in one spot.

Cons

I wish that there was more functionality for clients as a group. For example you can't do GERs on an entire group home, you have to do six separate ones.

Review Source

VR

Verified Reviewer  
Program Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Therap conference 2024"

February 7, 2024

5.0

Pros

Training curriculum and self meaning available.

Cons

Realy truly nothing. Especially compared to other packages.

Review Source

VR

Verified Reviewer  
Executive Director ICF  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Start"

February 7, 2024

4.0

New to the platform it appears to be a very useful tool in providing services

Pros

Amazing spread of modules and content for effective implementation and documentation.

Cons

Need more language options for staff trainings.

Reason for choosing Therap

The options and flexibility offered for startup and implementation.

Review Source

VR

Verified Reviewer  
Merchandiser  
Consumer Goods  
Used the software for: 6-12 months

### "Therap is easy documentation in the DD Industry!"

November 1, 2018

5.0

After going paper free it was scary at first but overall user friendly and sooo much faster!

Pros

I love the logging of all medical aspects as well as the daily activities

Cons

When doing Bed checks there is no easy link to go back to the list of individuals

Review Source

BB

Brantley B.  
Finance Director Therap Admin  
Individual & Family Services  
Used the software for: 2+ years

### "Excellent Product "

February 7, 2024

5.0

It makes my job easier when having to gather data or run reports.

Pros

Info at your fingertips. Easy to navigate the modules.

Cons

More modules or data entry that allow you to attach photos. (ISP data collection)

Review Source

SL

Sharon L.  
Trainer  
Hospital & Health Care  
Used the software for: 2+ years

### "Love Therapp"

February 7, 2024

5.0

I love it. I can't thing of anything it didn't cover. I love the new connect and hope to push this at my agency

Pros

I love everything really, i love the many modules offered. I use the TMS the most as a trainer. It does my job for me

Cons

In the last year, i have stepped up my use of therap. There is so much i want to learn, i get overwhelmed with excitement

Review Source

AM

Amy M.  
Vocational Support Specialist  
Human Resources  
Used the software for: 2+ years

### "Therap is a great tool "

February 7, 2024

5.0

Therap is a great tool for documenting, billing and recording

Pros

Ease of use, available support and easy to to find what is needed

Cons

There are some modules that require extra training. Some users find it difficult. I love it though

Review Source

BT

Brandy T.  
Assistant Director  
Mental Health Care  
Used the software for: 2+ years

### "Great service"

February 6, 2024

5.0

Pros

Therap is a User friendly system with lots of features.

Cons

I do not have features of Therap that I do not like

Review Source

KT

Kathy T.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Lots of usefull data"

February 6, 2024

5.0

Pros

Having all the information at your finger tips.

Cons

Sometimes Therap is not user friendly depending on your computer knowledge.

Review Source

SB

Steven B.  
Quality Assurance Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Therap Con Review 2024"

February 6, 2024

5.0

Pros

I love the ease of use, make everything so easy

Cons

Scheduling is very click happy and I don’t like that

Review Source

AC

Amanda C.  
Assistive technology coordinator  
Individual & Family Services  
Used the software for: 1-2 years

### "Therap is a great tool "

February 6, 2024

5.0

Pros

Easy access to all records and keeps everything organized

Cons

Start up was complicated and took time but worth it in the end

Review Source

UU

Uchechi U.  
Quality Improvement Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Great product!!"

February 7, 2024

5.0

Pros

Documentation, financial, billing and electronic records

Cons

Beginners may have issues navigating the site.

Review Source

EF

Elaine F.  
Staff Development Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Therap review"

February 6, 2024

5.0

Fantastic customer service. \[sensitive content hidden\] are amazing!

Pros

Great product for direct support professionals

Cons

Medical documentation is lacking for medical providers amd assessments

Review Source

TP

Troy P.  
Program specialist  
Hospitality  
Used the software for: 2+ years

### "Review of therap "

February 8, 2024

4.0

Pros

Therap is nice to work with for individual care

Cons

Therap can be hit or miss on working all the time

Review Source

JC

Joanne C.  
Program Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "My review "

February 7, 2024

5.0

Pros

The presenters are awesome and informative.

Cons

The walking from place to place to get to the next.

Review Source

GG

Gatong G.  
Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Therap conference 2024"

February 7, 2024

5.0

Pros

I like how therap allow users to easily share information.

Cons

None. Want to learn more. I wish the sessions were a little longer.

Review Source

JL

Justine L.  
House Manager  
Hospitality  
Used the software for: 2+ years

### "Wish they offered more"

January 5, 2023

4.0

Pros

I wish Therap offered more than just tracking the "negative behaviors". However, it is great for tracking meds and isp goals/community tracking.

Cons

only tracking the negatives of our residents. they have positive behaviors as well!

Review Source

DF

Deserea F.  
Community Living Specialist  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy and Great"

May 7, 2020

4.0

Pros

This software is so easy to use and amazing. I use this daily at work this is the program we use. Everything is so organized.

Cons

I wish that the program would automatically save things after you type them. I hate losing all my documentation and having to type it all over again.

Review Source

HA

Heather A.  
Training and scheduling  
Individual & Family Services  
Used the software for: 2+ years

### "Great program"

February 6, 2024

5.0

Pros

Everything its a great product and user friendly, it offers great benifits of all users

Cons

Nothing. It works great and i highly recommend this product

Review Source

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