# Therap Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Therap Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more. Source: https://www.capterra.com/p/124101/Therap --- # Therap Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Therap ## What is Therap? Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. ## What is Therap used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Home Care](https://www.capterra.com/home-care-software/) Top alternative Featured Overall rating Based on 77 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Therap?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.therapservices.net&name=Therap) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Therap 4.7 (77) VS. [4.7 (728)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting Price Contact vendor Starting Price $200 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (77) Ease Of Use 4.5 (147) Value For Money 4.4 (66) Value For Money 4.5 (144) Customer Service 4.7 (72) Customer Service 4.6 (145) ## Therap alternatives [4.6 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Highest Rated [4.8 (181)](https://www.capterra.com/p/233554/CareSmartz360/reviews/) Starting price $10.00 Per User, Per Month [4.5 (64)](https://www.capterra.com/p/140368/Carecenta/reviews/) Starting price $99.00 Per User, Per Month [4.6 (85)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/124101/Therap/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting & Statistics 4.7 (36) 55.56% of 36 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Dashboard 4.6 (35) 62.86% of 35 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Reports 4.5 (26) 57.69% of 26 reviewers that rated this feature as important or highly important Alter the layout and content of reports Compliance Tracking 4.6 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders Incident Management 4.6 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Insurance Eligibility Verification 4.1 (11) 36.36% of 11 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims Therap 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Track the attendance of specific individuals or groups Create, manage, and send invoices or bills to customers Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Track and report regulatory data to either internal management or external stakeholders Alter the layout and content of reports Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Create and securely store digital patient records Specifically for long term care providers Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Manage and track all disruptions and incidents Checking eligibility of patients for different insurance claims Receive lab results electronically Find and verify prescription medications by color, shape or imprint Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Access software remotely via mobile devices Ability to record, store, update, and retrieve information Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Track and manage the scheduling of tasks Process that confirms a caregiver's visit and services provided Get Advice We can help you find the software with the features you need. Features 4.5 (77) 4.5 Based on 77 reviews ## Pricing Value for money 4.4 (66) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.4 (66) 4.4 Based on 66 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (72) 4.7 Based on 72 reviews ## User reviews Overall rating 4.7 Based on 77 reviews Filter by rating 5(54) 4(21) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent VA Vicky A. Account Manager Insurance ### "Task and billing management for service teams." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 6, 2025 Therap helped equatorial insurance brokers manage client scheduling and billing more effectively, improving service delivery and reducing administrative errors across account management. Pros Users value therap’s billing and scheduling features alongside effective caregiver management tools, making it easier to coordinate services and track client interactions efficiently. Cons Teams mention a steep learning curve for novel staff and some advanced features require extra training, which can slow and initial system implementation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE ANNE E. Mental health specialist Mental Health Care ### "Therap- for all your business needs." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2025 Our overall experience has been great. It offers a wide range of modules and training for employees. From bill tracking to documentation they have it all. Pros The ability to customize what you need for your company is great! It also offers numerous different features. Cons N/A I have no complaints about this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Renee W. Direct support professional Individual & Family Services ### "If you don't document it... It never happened!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 26, 2024 Overall my experience with her has been a positive one. I've been using this software at two different companies for the last 5+ years and have had very little problems with it. I love that you're not required to update your password every three months like you are on so many other platforms of that we use within our company. Pros Therap!!! I just don't know what we would do without this platform in my field of work. Therap is user-friendly for achieving daily proper documentation, when working with individuals with intellectual & physical disabilities. The state requires that we document & chart every medication that we administer, including something as simple as Tylenol. Therap is also where we document & submit incident reports, vitals, intake & illumination & so many other important details that are detrimental to the health of our clients. Exactly what you are required to chart/document is person-centered based on the clients plans & protocols. We learn early on as Direct support professionals, that if you do not document it, it never happened. I cannot think of many improvements that need to be made to be made to Therap, because honestly, it's the only software I've ever used in my field & it is extremely user-friendly. I've worked with peers that have been in this field for 40+ years and everything used to be done on paper. However, they were able to learn to navigate Therap, like it was second nature. I cannot even estimate how often I refer back to my documentation on Therap during an average work week but it is dozens of times. This is where we log everything. Without Therap, we would be in a world of her when it comes time to re-certify for state & county licensing. Cons As a user, you can login & see everyone else's documentation "at a glance." However, if you need to specifically look at your own documentation, you have to use the "search engine."I wish therap listed everyone's documentation, newest to oldest & that includes your own as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Shelly O. DSP Individual & Family Services ### "Theruo makes Caregivers lives easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 25, 2024 I used Therup many times a day as a DSP at a group home. I use ut to write T logs many high ones then i would fill out a GER on Therup as well. Therup is a one place rather than a book of numerous papers that i utilize for all my clients care. It makes Medication administration so easy because its very well detailed and so easy to use. I am able to check appointment times and print out a consult prior to the appointment. I can also go back and read how the last appointment went. Its an efficient way for staff to communicate how the day or couple days has gone so yoh dont miss any changes in the clients behavioral plan or othewise. Myself and my coworkers would have a much more conplicated day without Therup for sure. Pros I love the ease of use. i love that i can. Secure tracking of sensitive information for each individual such as intake and elimination, medications, medication administration, T-logs, and ISP's. It allows easy access to the clients information. Its very helpful finding clients appointments and printing a consultation form for the Primary Care and or ER etc. I love havubg the access and utilizing the MAR. It makes caregivers lives so much easier. Cons There isnt anything i dont like ut makes me more efficient and helps staff communicate at shift change easier when one is in a hurry. I cant think of anything really. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Sheena L. Program Manger Medical Practice ### "Program Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2024 Therap is great for all our agency needs Pros I love how easy the programs are, easy to access every part of it. Cons There is really no cons, therap is great to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CO Courtney O. Residential Deputy Director Non-Profit Organization Management ### "Feedback CCC" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 8, 2024 Pros One stop shop for all documents to be found and user friendly. Cons Too many avenues to get to the same thing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TP Troy P. Program specialist Hospitality ### "Review of therap " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 8, 2024 Pros Therap is nice to work with for individual care Cons Therap can be hit or miss on working all the time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jared S. Residential Director Health, Wellness and Fitness ### "Brilliant ideas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 8, 2024 I like Therap better than any other platform I have used in 3 decades in this industry. Pros The accessibility and workflow throughout the platform. Cons That you roll out new products and functions before they are completely vetted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Renee G. Behavior analyst Hospital & Health Care ### "Therap software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2024 Pros Easy to use, data is at your finger tips. The company listens and responds to feedback. Cons Language options for staff are minimal to choose from. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brantley B. Finance Director Therap Admin Individual & Family Services ### "Excellent Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2024 It makes my job easier when having to gather data or run reports. Pros Info at your fingertips. Easy to navigate the modules. Cons More modules or data entry that allow you to attach photos. (ISP data collection) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/124101/Therap/reviews/) Popular comparisons [ECP vs Therap](https://www.capterra.com/compare/90493-124101/ECP-vs-Therap)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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