# Engaging Networks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Engaging Networks the right Fundraising solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124019/Engaging-Networks/reviews --- Engaging Networks 4.3 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Engaging Networks Ease of use 3.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Drew-Shane D. Deputy Director, Online Strategy Political Organization Used the software for: 2+ years ### "Great partners" July 28, 2018 5.0 Pros Engaging Networks tools enable HRC's team to customize our web pages, advocacy pages and email campaigns to look and behave exactly as we want. This has boosted conversion rates on all of our donation pages. Our very first year-end campaign after switching to the new platform produced a three-fold increase in the number of monthly givers acquired. Cons Data and reporting is always an opportunity with any platform. Engaging Networks has been great with helping us connect tools to help increase our advocacy and reporting. Review Source Response from Engaging Networks August 6, 2018 Thank you for the review Drew! While we do have reporting and data visualizations in the platform, our open flexible API opens doors to connect with much more robust business intelligence tools for deep dive analysis. KW Kate W. Senior Digital Fundraising Manager Fund-Raising Used the software for: 2+ years ### "Terrific customer support" November 7, 2025 5.0 Overall, I've had a positive experience with Engaging Networks. The tools are user-friendly, the forms are highly functional and secure, and the customer support is outstanding. Pros Personalized, responsive, thorough and thoughtful customer support! \[sensitive content hidden\] is always quick to respond to any of my inquiries and helps walk me through and solve any issues I'm experiencing. Cons Sometimes the product can be buggy when working within the Supporter Profile module or when building emails. Switched from [Salsa Engage](https://www.capterra.com/p/114212/Salsa-Engage/) Unknown; it was before I joined the organization. Review Source Jack H. Comms and digital Non-Profit Organization Management Used the software for: 2+ years ### "Engaging people with engaging networks" January 7, 2025 3.0 Overall, the platform serves its purpose and provides a useful tool for campaigning and organising. The customer support is incredible. Pros Quickly build campaign pages to gather support for a cause or put pressure on person of influence. Cons The set-up can be clunky and repetitive. Hard to navigate and reporting isn't intuitive. Review Source LL Laura L. Digital Marketing Systems Manager Environmental Services Used the software for: 2+ years ### "Great eCRM to meet large nonprofit's online marketing needs" August 22, 2024 4.0 Overall, I like Engaging Networks. It mostly suits our needs as an eCRM for a large nonprofit, so that we can send emails, create robust donation forms and other form types, create marketing automations, and segment and manage our supporter data and sync properly with our offline CRM. They have a great team that are very helpful and always innovating, though I don't think they have capacity to keep up with client enhancement/improvement requests. Pros They are innovative, and always coming out with new features and trying to improve their product. They have a great staff which are helpful and put effort into listening to client feedback and support always responds quickly. They have a great page builder that allows for a lot of flexibility for building your forms. They offer marketing automations, a great email builder and reliable email sending, and hopefully coming soon there will be a much improved peer to peer tool. Setting up APIs and syncs with other systems is generally pretty fluid. They offer Accessible Intelligence, which is an AI system for sending emails to reach specific goals - we have not used this yet though. Cons There are lots of little things that add up to be annoying. For example, you cannot create conditional content within autoresponders, so you have to make separate autoresponders for each variation. Or, you cannot do refunds with Venmo. Or, you cannot segment based on giving frequency (annual vs monthly)- though this is hopefully going to be improved with a new segments feature. When they launch a new feature, it is usually thought through only 90% of the way, so there are often bugs or hangups that make the new thing not useable, or only useable with significant workarounds. Reporting is a little difficult, and can take a lot of training to understand how to pull particular reports. The top-level stats reporting isn't very good. Switched from [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) Luminate Online was not improving its product and falling behind digital advances. Review Source HS Hannah S. Senior Manager, Direct Marketing and Annual Giving Non-Profit Organization Management Used the software for: 2+ years ### "Innovative and easy-to-learn!" August 9, 2024 5.0 They have an excellent support team and they listen. They are also great at creating a community of users through Supportal, their forum and their conferences (ENCC) so it's easy to learn how to best use the software. Pros It's user friendly - staff can pick it up quite quickly. It's also innovative and offers new products and services all the time, with frequent software updates. It definitely elevates our digital fundraising! Cons Because it offers so many digital solutions, there are quite a few nuances to learn and sometimes it can be difficult to customize the digital solution to exactly what you want it to be or operate. Alternatives considered [Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/) Reason for choosing Engaging Networks EN is easier to use and not as complex for not-every-day users. Switched from [Panorama](https://www.capterra.com/p/166550/Panorama/) Needed something innovative and easy-to-use! Review Source Response from Engaging Networks August 15, 2024 Thanks Hannah! RB Ryan B. Founder / CEO Marketing and Advertising Used the software for: 2+ years ### "Engaging Networks is the simple, flexible, powerful platform your charity or non-profit needs. " March 14, 2022 5.0 Pros So many modern eCRMS are mired in a compromise of ease-of-use and sophistication. How do you make a powerful fundraising and advocacy platform that is easy to use? That has been the ongoing challenge Engaging Networks has focussed on in the development of their tools. Here, there is very little compromise, and that is because of the constant investment in new platform features and optimizations that they make multiple times a year. There is no other platform that we've supported that has been able to keep pace with the needs of their clients and the dynamic nature of the NP sector. Cons The marketing automation tools are generally very good and fulfill most use cases, but other platforms have more robust logic and pathing tools. I understand that this, along with email marketing is on the roadmap for improvement soon. An improvement on testing marketing automations before production would also be useful. Review Source GG Gabby G. Email Marketing Manager Fund-Raising Used the software for: 2+ years ### "An excellent tool for advocacy and fundraising for a large animal protection nonprofit " August 2, 2018 5.0 The quality customer service is the main selling point for us from Engaging Networks. They are incredibly responsive and personable – they know us all by name just as we do them. They have monthly check-ins with us to ensure the software is working and that we are utilizing all the tools offered. They offer quick and helpful support via email or phone and have really handy guides and webinars online for training and onboarding. They roll out new updates and technology every quarter, and they provide all the support you would need to be able to keep up with the pace. I can’t recommend them enough in this regard! Pros Engaging Networks is always innovating, which allows for us to keep up with trends to maximize revenue and make it easy to engage our supports in the issues they care most about. Their user-friendly features in building pages and emails is top notch. They are ahead of the curve in terms of marketing automation, which makes creating sophisticated user journeys possible. They make personalization and complex segmentation easy to achieve. Cons Not much that they don't offer, can't really complain! We use a developer to create all the code for our action alert and email templates, so I'm not sure how ready to use EN's email and page templates are out of the box. Review Source Response from Engaging Networks August 6, 2018 Thank you for the glowing review Gabby! Please be sure to check out the new page builder template tools where you can drag and drop to customize your own template - no developer necessary! KB Kaye B. Lead Campaigner Non-Profit Organization Management Used the software for: 2+ years ### "Continues to be a great campaign resource for us, even though we don't use it to its full capacity" May 16, 2017 4.0 Excellent customer & tech support, recognised and relatively to use simple platform which is updated regularly and (more so today) very user-friendly Pros \- The new page builder module and the CMS elements of it - CARE integration and customisability of the output - First class support from customer service - Added additional field types in the form component i.e. Date, etc - Interconnection between different types of campaigns i.e. the way advocacy campaigns forwarded to fundraising campaigns with data - Comprehensive export feature with lots of filters - Ease of including supporter information onto pages - Facility to upload our own contact data set Cons \- The new page builder is buggy at times on different browsers i.e. message block throws error on chrome most of the time - The way EN styles are injected i.e. would be ideal for us if EN styles aren't injected after our styles, at the moment EN styles overrides ours in templates - The ability to clear test data before going live, for some reason this was removed from page builder built campaigns - The was messages are implemented, at the moment the output is Iframe content (when HTML format is used) which is hard to style etc - There isn't a way to see all the components saved in library, leads to lot of duplicate blocks - The inability to add labels/headings within a form block, for example, to separate sections within a form or to label question numbers - Can't add default copy to text area (placeholder text) Review Source Response from Engaging Networks May 18, 2017 Kaye, Thanks so much for your positive review and your kind words about our responsive tech team and improved UI! We are aware of your styling concerns and will be addressing them in upcoming releases -- stand by! VR Verified Reviewer Special Event Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Great Customer Service Saves This Product " December 19, 2018 3.0 Pros The staff at Engaging Networks are always incredibly prompt in getting back to me. The staff is helpful and reliable. I wish I did not need to talk to them as much as I do, but at least they are pleasant to work with! Cons In my opinion, there are limited features to EN software. Running reports is always a pain. It's just not very user-friendly. Review Source Response from Engaging Networks December 26, 2018 Thank you for your kind words about our Client Support team. We're very proud of their success and ability to provide prompt and personal assistance when support requests come in. We're sorry you don't find our tools user-friendly or our features robust. If you have development or improvement requests please submit them to the Support team as we have a reputation for developing tools based on client feedback. JL Jen L. Development Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Engaging Networks is great to work with as we learn how to customize it's MANY features to our needs" May 19, 2017 5.0 I love how Engaging Networks centralizes all of our data so that we can start to look at patterns of support in our network. We can really start to see all of the different ways that our community is interacting with us so that we can better tailor our campaigns to their tastes and needs. Pros Engaging Networks is always growing and evolving to offer the very best product based on client needs. With the dashboards and visual reports, all the information is truly right at your fingertips. It is really elevating our fundraising, advocacy, and email marketing capabilities! The newer page builder and marketing automation tools are game-changers. Cons Quite a bit of development investment is required to make the pages look modern and unique, and a lot of technical knowledge is required to get full use of the software. Review Source Response from Engaging Networks May 22, 2017 Hi Jen, Thanks so much for sharing your thoughts on our tools! We are honored to support Rethink's great work and look forward to serving you for many years to come! SK Suzanne K. Managing Director Used the software for: 6-12 months ### "Great experience and a great team to work with. " July 31, 2018 4.0 Pros The interface makes it quite easy to navigate. It is intuitive. The continuous upgrades to the functions available to the user makes is key. Cons The training associated with the software needs to be a bit more robust. There are various approaches in making this software and its functionality better suited to the needs of an organization. To identify the best way forward needs more involvement from the EN team upfront. Review Source Response from Engaging Networks August 6, 2018 Thanks Suzanne, we appreciate your feedback on Engaging Networks. To help clients learn more advanced skills in Engaging Networks we launched our new Academy in early 2018 where you can complete online training at your own pace in every module. We've also just released more drag and drop editor tools in page builder, email and now for all of our page templates as well. We're always working hard to help nonprofits succeed. RC Ryan C. Used the software for: ### "Improving All The Time" April 14, 2017 4.0 I've been using Engaging Networks for a few months now and while it still has a few quirks to it, the development team is rapidly turning out new functionality that have been huge improvements across the board. Review Source Response from Engaging Networks April 17, 2017 Thanks, Ryan! With a release cycle of every 6-8 weeks, we are - indeed - improving all the time! Our new page-builder functionality has made our software much more intutitve and user-friendly so be sure to build your advocacy, fundraising, event pages and more with this feature! KP Kathryn P. Used the software for: ### "Great value and innovative developers" January 4, 2017 4.0 We are fairly new to the platform but the tool has a robust set of modules for fundraising and offers great support. The thing we like the most is that they are always innovating and creating new tools to help us get the job done. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.