# Stripe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Stripe the right Payment Processing solution for you? Explore 3326 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123889/Stripe/reviews --- Stripe 4.6 (3326) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 22nd, 2026 # Reviews of Stripe Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews JW Jacob W Owner OperatorDesign, 2 - 10 employeesUsed the software for: 6-12 months. “As a freelancer, it is fantastic to be able to assign services, automatically allow my clients to pay for them, and even allows me to utilize retainer situations.“ March 29, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My experience has been disappointing. While the platform works well initially, the risk management and compliance process can result in sudden account closures and prolonged fund holds.“ April 14, 2026 BB Bree B Adv Ops CoordinatorEducation Management, 201 - 500 employeesUsed the software for: 1-2 years. “It’s a reliable and flexible payment platform that works well for processing donations and online transactions. While there is a bit of a learning curve with more advanced features, it's a strong payment processing solution for any organization.“ April 2, 2026 OE Olu E Complaince ManagerComputer Software, Self-employedUsed the software for: Less than 6 months. “However, as a business grows, the lack of personalized, high-touch support and the creeping costs of add-on services are the only things that would make me glance at competitors“ April 9, 2026 Temiloluwa E StudentHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “It is a reliable, all-in-one ecosystem that has allowed me to scale my business from a simple mobile reader to a full retail setup.“ April 6, 2026 Ashish T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “My account was closed on Feb 28, 2025, and even after more than a year, my available balance has not been released. Despite multiple follow-ups, including escalations, there has been no resolution.“ April 14, 2026 Craig B Managing directorEntertainment, 11 - 50 employeesUsed the software for: More than 2 years. “We like how we can intergrate stripe with our accounting software allowing clients to pay by debit card or credit card direct from their invoice.“ October 30, 2025 Temiloluwa E StudentHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The flat-rate transaction fees can become quite expensive as my sales volume grows, and I wish there was more room to negotiate rates.“ April 6, 2026 ## Showing most helpful reviews Showing 1-25 of 3326 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jack I. Head of IT Development Insurance Used the software for: 2+ years ### "Feature-rich payment processing platform" February 13, 2026 5.0 Stripe is a feature-rich payment processing platform. I found it incredibly easy to work with from an API level, providing exactly the right level of integration that I needed for my projects. The dashboard and suite of tools are so simple to use, and easy to follow. Stripe can also handle multiple currencies with ease, incredibly useful. Pros Simplicity in its design, rich in features for managing payment processing, invoicing and more. Low transaction fees means convenience for my business without being penalised for it. Stripes API allows really easy integration into any service or product. Cons Stripe generally is a great platform, however, initial business verification can hold you back, its a fairly complex process that I think could be streamlined more. Alternatives considered [GoCardless](https://www.capterra.com/p/156081/GoCardless/) Reason for choosing Stripe Gocardless is aimed more at Direct Debit functionality which we didn't need. We only need single payment support, but wanted more reporting and fraud prevention, hence going with Stripe. Review Source VR Verified Reviewer Owner Hospitality Used the software for: 2+ years ### "Reliable and Flexible Payment Processing with Stripe" March 17, 2026 5.0 Overall, Stripe has been a dependable payment processing system for our business. It handles credit card payments efficiently, offers useful reporting tools, and provides a secure way to process transactions. The platform is generally easy to use, runs smoothly with minimal bugs or issues, and gives businesses the flexibility to customize integrations as needed. It has been a strong solution for managing online and card payments. Pros Stripe provides a reliable and flexible platform for processing credit card and card payments. The system offers good value for the service provided and integrates easily with websites and online ordering platforms. The dashboard is easy to navigate, making it simple to track payments, review reports, and manage payouts. Stripe also allows for customization and integrations that make it adaptable to different business needs. Overall, it provides a smooth payment experience for both the business and the customer. Cons There are not many major downsides to the platform. Some reporting tools and advanced settings can take a little time to learn when first using the system, but once you become familiar with the dashboard it becomes much easier to navigate. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Stripe I chose Stripe due to the ease of integration with my current website provider. Review Source Jacob M. OWNER Packaging and Containers Used the software for: 2+ years ### "Stripe has awful customer service...be warned!" March 4, 2026 1.0 Awful, they are difficult to reach and have no customer service. They take out 40% of our funds which is causing our small business to go out of business. Stay away from their services! Pros Nothing honestly, they are hard to reach and zero customer support. They take out reserves at will and keep your money. I am not sure how they still operate as a legitimate business. This is coming from a client that has been with them for 14 yrs. Cons No customer support, no contact info, not helpful, reserves with our money, I can go on, but it won't allow me to type everything. I am sad that we have been with them for this long with their lack of customer service. They should be out of business!!! Review Source EB Emma B. Financial Controller Non-Profit Organization Management Used the software for: 2+ years ### "Great for collecting payments, quickly and easily. " February 6, 2026 4.0 My overall experience with Stripe is positive, the software successfully collects payments and automatically pays-out into the bank account at regular intervals. I am able to easily obtain payment information from my login and manage other users so they can gather required data. Pros I use Stripe to collect payments from various sources. We use Stripe because it is a widely trusted global payment collection software. We can use it for online payments and also in-person on a card machine which is helpful for in-person events. There are transaction fees applied however, there is no monthly charge. Stripe is easy to use with a dashboard showing your key figures. It is easy to navigate and find payment information, and reports which we use to verify income with our auditors. It offers a dispute section where you can easily return or refund payments should the need arrive. It creates a customer data base, storing information securely, and analyse is available. A test-mode function can also be used. Cons The transaction fee is quite high, and we were not able to negotiate a discount, however it was still deemed the best value for money for what we needed at the time, and we have no plans to move away from Stripe. We have experienced no bugs or issues with the transaction volumes we have. Alternatives considered [GoCardless](https://www.capterra.com/p/156081/GoCardless/) Reason for choosing Stripe It was the best solution to integrate with our website. Review Source ZF Zach F. Staff Accountant Philanthropy Used the software for: 6-12 months ### "Process CC Payments with Ease" March 16, 2026 5.0 Overall experience with Stripe has been positive. Payment processing is easy. The only complaint I would have is regarding the emails that Stripe sends to notify you of a payment. It would be helpful if it gave more detail, such as what the transaction was for. Pros We use Stripe for processing our CC payments for our programing tickets and donations. The platform works great in combination with Foundant CommunitySuite so that payments are automatically processed. Cons The only complaint we have regarding Stripe is about their reporting functionality. It was challenging to find the reporting options as a new user. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) PayPal does not talk with our Foundant CommunitySuite Software so we made the switch to Stripe. Review Source David M. Director Education Management Used the software for: 2+ years ### "Great value payment platform with fast payouts" April 1, 2026 5.0 Overall, Stripe has been a great fit for our business. It’s dependable, flexible, and supports growth without adding too much operational complexity. The instant payout feature alone makes a big difference to day-to-day cash flow, and the system has scaled well as we’ve grown. Pros Stripe has been very reliable for our business and offers strong value for money compared to alternatives. A recent advantage for us is the instant payouts, which significantly improves cash flow and reduces the stress of waiting on funds. The platform is easy to use, integrates well with other systems, and makes managing payments straightforward. Cons Fees can add up as volume grows, especially for smaller transactions, and it’s not always easy to clearly see the total cost impact at a glance. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe Easy integration in our systems, and security it provided Review Source jane F. Personal Lines Executive Insurance Used the software for: 1-2 years ### "Simple, Fast, and Secure Payments" March 12, 2026 5.0 Using Stripe has been fantastic. It makes online payments smooth, secure, and easy to manage, saving time and keeping everything organized without stress. Pros I love how Stripe makes online payments simple and seamless. It’s fast, secure, and easy to set up, which helps me manage transactions and keep everything organized without stress. Cons Sometimes the fees can add up depending on the transaction type, and certain features take a little time to learn, but overall Stripe is very reliable and user friendly. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) I switched from PayPal and traditional manual payment methods. Stripe makes online payments, billing, and invoicing much faster, more secure, and easier to manage. Review Source Dan J. COO Management Consulting Used the software for: 2+ years ### "Straightforward tool to collect and manage payments" March 19, 2026 5.0 Pros Love Stripe's vast array of connectivity for use as payment processor for platforms that don't have other options. Cons Stripe feels like they have/offer a large amount of products and services that often go beyond what I need the tool to do. They have an arduous review process if any charges get flagged or issues come up. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe Better compatibility with tech stack we were currently using Review Source AS Alicia S. Principal Accountant Consumer Services Used the software for: 1-2 years ### "Great software for collecting payments!" March 19, 2026 5.0 Stripe has been great. We use this for conference registrations. We host 4 conferences a year so this has become instrumental in collecting payments timely. The online platform is also super easy to use. Pros The ease in which you can receive and auto transfer payments to your bank account. It's also super easy to provide receipts and refunds and the reporting is fantastic. I also love that we can create unique Stripe payment links and send them via email for customers to pay. Cons I wish Stripe would show a little bit more detail for each transaction in the reports, but really not much to complain about as that might be an issue on our end. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) This was an antiquated software and was difficult to run reports and collect in-person payments. Review Source SR Sandra R. Owner Real Estate Used the software for: 2+ years ### "Small Business using Strip" February 10, 2026 4.0 I overall like using Stripe, they are one the leader in their field. I will definitely recommend them for small business. Pros Stripe is very easy to use, the dashboard is friendly. Their overall costs are good. The customer support is easy to deal with. Cons They are not custom built and not really made for my short term rental business. The foreign fees were a bite too high. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe Easy to use and recommended by my property management software Review Source LA Lance A. CIO Real Estate Used the software for: 1-2 years ### "Stripe is a game changer for small business - Quick set up and easy to use." May 5, 2025 5.0 I've used Stripe for over a year with multiple transactions, refunds, additional fees and I've had no issue receiving payments. All transactions have processed within the time frame provided. Pros Stripe's payment processing tool is very ease to use. It didn't take long to set up. With their two factor authentication and encryption, I felt confident that my transactions were safe. Cons The fees. All processors have them, and you can pass them on to customers so it is just a part of the industry. I've researched many vendors promising no fees, but they always seem to work them in. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Stripe Stripe has the options that I needed and it easily integrates with my property management system. Review Source DR Dan R. Developer Entertainment Used the software for: 2+ years ### "Stripe works great, 10 years strong." November 11, 2025 5.0 Overall Stripe has been my go to API for handling payments for all my custom web development projects. I've been using them for 10 years now. Pros What I really like most about Stripe is the 100% free to setup and use API, the quality customer support, the ability to process basically any payment type, and their fees are fixed at about $0.30 + 2.9% overall for most payments scenarios. I am a developer, so after I started using the API I got a lot of custom value out of the flexibility. I haven't had any bugs or issues often, and when I did I could contact support and they were able to help me out. Very easy to use overall to handle credit card payments across the board. I am a fan.# Cons I don't like some of the fees being higher for handling multiple stripe managed accounts (for example when running a marketplace platform) Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Stripe The API of Stripe is build for developers, unlike PayPal which it was an after thought it seems. Review Source jF jaclyn F. owner clinician Mental Health Care Used the software for: 2+ years ### "Stripe works for me" January 4, 2026 5.0 Stipe is linked with my EHR. Setting this up was very easy and I have had no issues with receiving timely payments. Pros I use Stripe with my EHR and they sync very well together. Fees are average, and I have had no negative issues. Cons I use Stripe with my EHR, but would like to be able to use it for other payments instead of the payment system I have been using. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I continue using Square when taking private payments, but use Stripe with my integrated EHR system. Review Source EJ Eric J. Welding lead Oil & Energy Used the software for: 2+ years ### "Stripe earns stripes." February 17, 2025 5.0 Stripe is an absolutely comprehensive package for all your payment and sales needs Pros Stripe effiecently, and effectively allowed me to process all manner of payments and subscriptions. Cons It can take a long time to completely learn all the features, and how to use them. Switched from [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Stripe had a far more comprehensive fit to my needs. Review Source JP Julien P. Teacher Education Management Used the software for: Less than 6 months ### "So far so good!" September 4, 2025 4.0 I needed something fast and reliable with different payment methods so that I could offer more payment possibilities to my students and Stripe has just done that. The fact that it is such a famous and reliable online payment platform is definitely a plus as it meant I could connect my booking system to it quickly and securely. The less tools, accounts, and plugins I have to use for my business, the better. Pros It's working! No issues so far. It's doing what it is supposed to be doing. On top of that the fees for EU are descent enough (especially when customers are using Revolut Pay). I have very much liked using the Test mode at first (especially before receiving your first payment) to make sure everything was working as it should (peace of mind). Even though I am not an expert, creating products and payment links was pretty straight forward and easy. PLUS, I now have a system that sends receipts automatically for me... saving me so much time that I can now put into creating content, marketing, etc. Cons I wish there was a way to create folders for products and link payments instead of having a long list to scroll through. It would be more pleasing to the eyes and definitely a nicer way to keep everything organised. I wish there was a way to bulk edit some of the features of payments links. For instance, I have created several payment link for different products but I want my After Payment custom message to be the same, so I have to go in each one of them to customise the message one after the other. It did take a while to get my first payments to land in my account... but to be honest, it's not a huge drawback (must be needed I guess to help against fraudsters). Review Source Craig B. Managing director Entertainment Used the software for: 2+ years ### "Additional payment methods for clients" October 30, 2025 5.0 Easy to set up and works in the background payments are transferred to our bank and show up in our accounting software automatically Pros We like how we can intergrate stripe with our accounting software allowing clients to pay by debit card or credit card direct from their invoice. There is a small processing fee but we feel this is worth it as it gives clients more payment options and encourages them to pay immediately. We have also used stripe when selling merchandise online. We had no issues setting this up and have had no bugs. Cons There are small processing fees which is expected. You have to way up the cost with the speed of payments. Review Source VR Verified Reviewer Technical Director Religious Institutions Used the software for: 2+ years ### "Rock solid" December 16, 2025 5.0 This is a rock solid solution trusted by many many companies. You should not worry about using them for anything. Pros Stripe just works. Thats the best thing about it. It can do a lot or it can just do what you need it to. Cons Probably how technical it can be. If you really want to peel back the layers it can get daunting for real. Review Source VR Verified Reviewer Accountant Accounting Used the software for: 2+ years ### "Stripe is great" January 26, 2026 5.0 Overall, I enjoy using Stripe. It is a very useful product making integrations and use simple and easy. It provides accurate and helpful information relevant to business and customer support was helpful as well. Pros Stripe is a very simple and easy to use software that makes integrations seamless and effortless, it was fairly straightforward to learn and navigate to use. Cons It is hard to think about what I don't like about Stripe, other than it could be a little more user friendly in the fact for labeling the tabs a little more clearly. Review Source NW Nolan W. Head of Sales Real Estate Used the software for: 1-2 years ### "Stripe-Simplify your Small Business Payments and Business Deals" February 13, 2025 5.0 We've used stripe as our primary business payment system and have been incredibly impressed with it's simplicity but powerful system. It's capable of handling both short term transactions and longer term enterprise deals without much learning curve. With short term transactions, there may be prorations, refunds, automatic payments and there is an easy path to navigating, and monitoring all within Stripe. Pros Stripe is an efficient and easy Payment System that we have incorporated across our B2C and B2B operations. It's a simple to use tool, and easy for both the company and the customer to set up one time payments, reoccurring billing, and PO Payments in Enterprise Procurment Systems. Cons There aren't many disadvantages that we have experienced. Billing set up can be a little manual to establish at the start, but ultimately it's an easy to understand platform. Review Source EW Emma W. Assistant Manager Hospitality Used the software for: 1-2 years ### "Stripe Review " November 13, 2025 3.0 Tech-enabled teams that can manage integration, monitor risk, and respond to payment‐processor issues. Pros Features like subscriptions/billing, marketplace / platform support (via Connect), fraud-detection tools, payout scheduling, and dashboard analytics level it up beyond a simple payment gateway. Cons Stripe assesses merchant risk dynamically, sometimes sudden account suspensions or holds on funds with little notice Review Source VH Vanessa H. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Expensive, bad customer service, does not protect merchants" June 28, 2025 1.0 Unfortunately, my overall experience with Stripe has been very disappointing. While the product is easy to use, the lack of reliable merchant support, unpredictable account holds, and vague policies make it risky to use for serious business operations. Would not reccomend. Pros Good things end here. Stripe is very easy to install and integrate, especially for developers. The checkout experience is smooth and fast for the customer, which helps with conversions. The interface is clean and the API is well documented, making it ideal for rapid deployment. Cons The merchant service is extremely poor. Chargeback management is unclear and unsupportive. Assistance is slow, generic, and often unhelpful. Stripe has frozen funds without explanation, and several hidden fees appear over time without transparency. Review Source JK Jacques K. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Great software for managing payments " September 12, 2025 5.0 My overall experience has been great. I haven’t had any issues regarding payments or use as it’s very straightforward to use and navigate. Pros I use stripe mainly for taking client payment through credit cards. It’s easy to use and manage memberships accounts. It’s also good value for money as charges are not too high. Cons I’ve been using stripe for business since 2023 and to be honest I haven’t had any issues or problems I need to mention. Review Source VR Verified Reviewer Software Engineer Computer & Network Security Used the software for: 2+ years ### "Strongly recommended for payments!" December 11, 2025 5.0 Pros Everything! Can I say everything again? Stripe is the go to for payment, their service is amazing, documentation is over the top. Cons Nothing Stripe is amazing! Review Source RH Ronisha H. Entrepreneur Owner Consumer Services Used the software for: 6-12 months ### "The ease of using Square space " December 7, 2025 5.0 Overall, I liked stripe. I used this service while having square space as my service provider for my website. Pros Stripe was fairly easy to use. All I had to do was connect my bank and it confirm it and begin to receive payments. Cons During my time of using stripe I didn’t run into any issues with the service. I don’t have anything that I have to complain about. Review Source ME Mark E. Director Construction Used the software for: Less than 6 months ### "Wipe Stripe" December 9, 2025 1.0 Not good, they advise that you cant remove strip otherwise any outstanding payments may not go through. Therefore you cant remove it as a payment system until all of the stripe payments are made and accounted for. Pros Stripe promised to make it easier for our customers to make payments but then the payments are put into some sort of holding period so even though the clients have made payment, we haven't still received it. Cons They didn't say is that they are going to hold onto our money for what ever period of time, is this going to be a week? In the mean time they told us payment was successful. Also they take a nice chunk out of your payment. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.