# Fishbowl Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fishbowl the right Inventory Management solution for you? Explore 1117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123794/Fishbowl/reviews --- Fishbowl 4.2 (1117) [View alternatives](https://www.capterra.com/p/123794/Fishbowl/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of Fishbowl Ease of use 4.1 Customer Service 4.3 ## Pros and Cons in Reviews Comprehensive inventory tracking 87% positive reviews out of 274 Most reviewers describe inventory management as robust, enabling accurate tracking, automation, and multi-location oversight. Manuele M CFO, 51 - 200 employees. "Inventory Management: Fishbowl provides comprehensive tools to track, organize, and optimize inventory across multiple locations." Frequent software disruptions 64% negative reviews out of 185 Some reviewers describe bugs and issues as causing freezes, sync failures, and workflow interruptions that hinder productivity. Brandi P CEO, 2 - 10 employees. "Now that we are actually using Fishbowl, we're running into critical errors that force us to do things manually." Streamlined daily operations 92% positive reviews out of 76 Most reviewers find ease of use makes daily tasks efficient, reducing complexity and improving workflow speed. Difficult refunds and accounting 78% negative reviews out of 81 Most reviewers report accounting and refunds are problematic, with limited flexibility, errors, and challenging refund processes. Scalable for growing businesses 86% positive reviews out of 59 Most reviewers indicate small business growth is supported by affordable pricing, adaptable features, and scalable functionality. Phillip R Warehouse and supply specialist, 501 - 1,000 employees. "It gives us the tools we need to help our business grow to what we need for the future." Delayed phone assistance 60% negative reviews out of 78 Most users comment phone support is slow, requiring callbacks, long waits, and rarely connecting to live representatives. Mike M Owner, 2 - 10 employees. "I again asked for a refund at that point but was denied - "past the deadline." And all this communication was by email because they refuse to offer a phone number to actually speak with someone. " ## Showing most helpful reviews Showing 1-25 of 1117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mai M. Managing Director Hospitality Used the software for: Less than 6 months ### "Flexing with Fishbowl" March 22, 2026 5.0 Fishbowl is excellent multi-location tracking, automated reordering, and barcode scanning. It is complex so we are still learning but excited for its scalable solutions! Pros Loving Fishbowl! It's fantastic for a small business like mine. Particularly for our warehousing and QuickBooks integration. Cons NO cons so far! It's truly designed for small to midsize companies and we are very pleased with the implementation. Review Source WJ Will J. Account Manager Wholesale Used the software for: 1-2 years ### "Honest Review of FB after 2 years " April 14, 2026 4.0 Great, they are always sending webinars for training, checking in to see how we are doing, and ready to help if we reach out with questions! Pros Fishbowl makes the whole sales process from estimating to invoicing super simple. The Shippo integration makes creating labels a breeze. Inventory hasn't been a problem since switching as well! Cons We sell rolls of substrate, and a whole roll is 54.7 yards long. We have to convert it to 55 yards and then adjust the pricing. Not a big deal, though. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Inventory and order processing needed to be fixed Review Source AY Ashton Y. Director of Corporate Operations Consumer Goods Used the software for: Less than 6 months ### "I DO NOT RECOMMEND. WE PAID $19,000 FOR ZERO SUCCESFUL INTEGRATION BEFORE CANCELLING." October 20, 2025 1.0 I am a part of a growing company and we took a big risk to see if Fishbowl would be a good fit. We were not able to link their system to our QuickBooks accounting software and online store (Shopify) to pull location of inventory available or shipping quotes prior to full sync. The sync did not work properly talking back and forth between QuickBooks. Pros None. The implementation was too hasty and did not help our company map out our integration before trying to implement. Our doubts and concerns were ignored. Cons I was forced to pay out over $19,000 for unrendered services even though we were guarenteed success of integration. I even confirmed in our contract that they include special verbiage to confirm that we had a risk free trial to be sure this very expensive jump for us would indeed work. After my doubts that full integration would succeed were confirmed, I was refused full or even reasonable refund. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Fishbowl Cost was lower than NetSuite but we were unsure that we would get as good of a product. We attempted a risk free, money back guarentee trial and are now in a lawsuit because they refused the refund. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) To jump to a more complex inventory system. Review Source TC Tony C. Account Manager Machinery Used the software for: 2+ years ### "Awesome Product with Awesome customer Support!" February 24, 2026 5.0 Exceptional, especially the customer support and service! I would not choose any other system again if I had a choice. Fishbowl is just wonderful and everybody who works at Fishbowl has always been polite, patient, and knowledgable with my companies issues. Pros Fishbowl has great inventory management and customer support. They are always on point and knowledgable about their product when I call in with an issue. I call in alot because Fishbowl is a full featured inventory management system and am still learning every single function. It is such a well designed inventory management system and they are always improving it with updates. the updating process is seamless and they are always their to help you along the way. Cons Not being able to have all invoices automatically integrated without manually receiving the payments in quickbooks. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Fishbowl It was what we needed for our company at an affordable price. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) It was super outdated. We were also using windows xp with the system. Review Source MF Matt F. Procurement manager Arts and Crafts Used the software for: Less than 6 months ### "Fishbowl is AWESOME" April 16, 2026 5.0 Excellent. And way better than any others I hav used from an ease of use standpoint. It’s a very pretty program. Pros Ease of use. It’s very understated when it comes to the user friendliness. I would recommend it to anyone! Cons Doesn’t show all info from all aspects when you search for a supplier it didn’t show the part number and all information. So that was limited. Switched from [Yodeck](https://www.capterra.com/p/228571/Yodeck/) It was a better value. The current program is very out dated Review Source WT Willem T. Systems Director Wholesale Used the software for: 2+ years ### "Best ERP I've Used So Far" May 13, 2026 5.0 Been using it for about 3 years now. Really like the customer service team. They are knowledgeable and helpful. Much better than an AI chatbot or outsourced customer service. Pros I like how we can do everything out of fishbowl -> order management, inventory tracking, reporting, shipping labels, etc. Cons Never have been able to get the quickbooks online integration to work for us. Causes doubled up payments and a lot of reconciling on the accounting side. Review Source BS Brent S. Inventory Specialist Automotive Used the software for: 1-2 years ### "I LOVE FISHBOWL" April 22, 2026 5.0 I am the Inventory Specialist in our Manufacturing Plant. Before Fishbowl I spent countless hours looking for and counting every part in our plant, and also products. Once we signed onto Fishbowl I entered every product into the system. I added SKU's and Bar Codes to all of our parts and products and then our shipping team can scan out all orders live as they ship. Our manufacturing manager can scan completed products straight into inventory so I could have confidence when lining up the shipment, that the products were available. Pros I love Fishbowl for its ability to warn me of upcoming shortages in our manufacturing process. I love how it links our financial team to my orders and supplies to streamline the accounting process when invoicing and making payments. I love the ability to adjust Inventories as I walk around the plant, keeps me from wasted paper and time. I also love the fact that the customer support is live and an actual person. It has cut the cost of our operations by allowing me to be free to do other tasks. Mostly importantly, the security of knowing there is restricted access and there must be a log in for every action. Cons There is very little that I dislike for the fact of time saved and accountability of my suppliers. I used to spend so many hours walking around and inventorying every part 2 - 3 times a week. Review Source JF Jason F. President Retail Used the software for: 2+ years ### "We love Fishbowl and it keeps everything organized for us!" April 14, 2026 5.0 We have had a wonderful experience overall, and are VERY happy we found FIshbowl when we did (8 years ago or so?) as it has fulfilled all of our inventory needs and more! Pros We like Fishbowl because it serves as a very robust source of truth handling everything from order processing, to invoicing and payments, to inventory management, to accounting. It is also a great bridge from our ecommerce store to quickbooks. It has way more inventory functionality than Quickbooks and our e-commerce store and really does a great job for us when it comes to managing inventory. Cons I don't really have many complaints with Fishbowl other than with our most current website migration, we don't need a lot of the sales features at this point and it is getting a little expensive for how we are using it just due to our exact set-up since we now have different costs with the new website and our order flow is different. Review Source MK Michael K. Senior Production and Logistics Manager Medical Devices Used the software for: 2+ years ### "Gets the Job Done" April 14, 2026 4.0 Fishbowl is an integral tool in every aspect of our production and order fulfillment process. We use it day, every day. The support team is awesome, and Fishbowl allows us to monitor and track inventories of our most basic components all the way up through each step until we have a finished product on the shelf, ready to ship. Pros Fishbowl is an easy solution that allows us to track inventory, manufacturing, and order fulfillment from the most basic parts and components, to finished and shipped product. For the most part, Fishbowl has integrated well with other software our company uses like Shopify and HubSpot. The customer support team is also stellar. They have always been able to answer my questions, or they take the time to find an answer and get back to me. I never hesitate to reach out to them. Cons I wish it was possible to receive notifications. It would be nice if I could receive an email when my stock is getting low on certain products, or customize the visibility of sales orders to easily see when certain products are being ordered (customer ordered product A, that SO is now bolded, a different color, etc.) We integrate with Shopify, and we have two separate production and fulfillment facilities. I wish Fishbowl was able to split a sales order when parts of the order will be fulfilled at facility A and the rest of the order will be fulfilled at facility B. The manual workaround is inconvenient. Review Source TH Timothy H. eCommerce Manager Food Production Used the software for: 2+ years ### "Excellent platform for our manufacturing business" April 20, 2026 4.0 Our overall experience with Fishbowl is very good - which is why it is our primary business platform. It is a little discouraging that a couple of issues take in excess of a year to be addressed Pros Fishbowl is an excellent production, inventory management and order fulfillment and invoicing platform that integrates well with shipping, commerce APIs, and QuickBooks. The customer support is for the most part really good and available. Cons If you have an issue that requires attention by the programmers, it can take an extended period of time before they are addressed. Review Source MS Megyn S. Warehouse and Sales Admin Specialist Machinery Used the software for: Less than 6 months ### "Fishbowl review" January 16, 2026 5.0 Our overall experience with Fishbowl has been solid, though not without a few challenges. The system delivers strong functionality and integrates well with our existing processes, but some areas of the interface can feel less intuitive than we’d like. Certain workflows take extra steps or require more navigation than expected, which can slow things down during busy periods. Even so, their customer support team is consistently responsive and helpful, which makes a meaningful difference in day‑to‑day use. Overall, Fishbowl gets the job done, but there’s room for the platform to become more streamlined and user‑friendly. Pros Fishbowl has been a strong addition to our workflow. The easy integration with our existing systems has saved us time and reduced errors, and their customer support team consistently goes above and beyond to help. It’s been a reliable, user‑friendly solution for our inventory needs. Cons While Fishbowl offers strong functionality overall, the area we like least is the occasional complexity in navigating certain features and workflows. Some tasks feel less intuitive than expected, which can slow things down when we’re trying to move quickly. Their customer support helps bridge the gap, but there’s definitely room for the interface and usability to become more streamlined. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Easier system for our needs and cost efficient switch. Review Source TW Tyler W. Service Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Amazing system, amazing people!" November 24, 2025 5.0 \[sensitive content hidden\] at Fishbowl made the entire process as seamless as possible. We came from a fan inferior system with a UI that left my employee's confused and constantly making mistakes. Fishbowl was willing to help guide those employees, and worked tirelessly to ensure we could migrate from our old system with ease. Thank you Fishbowl Team! Pros Fishbowl has an end user friendly UI that makes creating orders, and purchase orders seamless. It allows for quick and easy inventory management, and notifies users of inventory deficiencies right away. The cost per account is fair for a system of this caliber. Set up with Makayla was a breeze, she was a great help in getting this moving with Fishbowl, even when our migration was not a simple case by any means. Cons I don't have any complaints about this system. I have made some UI suggestions, and I was made aware that those suggestions were sent up to the development team right away. Great system, amazing customer support, and engineers who are willing to hear from their end users. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) User interface. Our costs definitely went up a little, but the spend is well worth the increase with the level of support we got on onboarding. Review Source VH Veronica H. Controller Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "wonderful staff" August 23, 2025 5.0 Pros Professional Staff!I was truly impressed by \[sensitive content hidden\]professionalism during our meeting. Each of them demonstrated deep knowledge in their field and communicated with clarity and confidence. Their insights were thoughtful and showed a strong understanding of the topics we discussed. It’s clear they are not only highly skilled but also work very well as a team. I appreciate how open they were in sharing their expertise, and I look forward to learning more from them in the future. It was a real pleasure to connect with such capable and dedicated professionals. Cons I want to clarify that this is not directed at \[sensitive content hidden\] they were all highly professional and helpful. My feedback is about the overall customer support system. It would be a big improvement if Fishbowl could offer 24/7 customer service, especially to support users in different time zones and to address time-sensitive issues more efficiently. Switched from [Expandable ERP](https://www.capterra.com/p/42408/Expandable/) While Expandable offers some useful functionalities, I find the system to be both expensive and not very user-friendly. The interface feels outdated and unintuitive, which slows down daily tasks and makes onboarding more difficult. Given the cost, I would have expected a more modern and streamlined user experience. There’s definitely room for improvement in both usability and value. Review Source JO Jeff O. Operations Medical Devices Used the software for: 2+ years ### "A good choice for the price" May 13, 2025 4.0 Our experience with the software has been overwhelmingly positive, as it seamlessly integrates into our processes and enhances overall productivity. Pros Engineered for simplicity and efficiency, this application streamlines essential tasks, providing users with a seamless and effective experience. Cons The application's integrations with third-party services exhibit inconsistencies, leading to occasional disruptions in functionality and requiring ongoing attention to maintain seamless operation. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) because we needed something better and more stable. Review Source PR Phillip R. Warehouse and supply specialist Banking Used the software for: Less than 6 months ### "Fishbowl is helping us to grow!" March 21, 2025 5.0 It has been fantastic! \[sensitive content hidden\] is extremely helpful and patient. Pros It gives us the tools we need to help our business grow to what we need for the future. Cons I would have liked multiple days per week so the information stayed fresher Switched from [Finale Inventory](https://www.capterra.com/p/149851/Finale-Inventory/) Did not have what we really needed and was not user friendly Review Source Response from Fishbowl March 25, 2025 Thank you for your enthusiastic Fishbowl review! We love helping businesses like yours grow by giving you the tools you need to manage your inventory effectively. We'll continue to provide great value to you much better than the competition could. MP Matthew P. Director of eCommerce Consumer Goods Used the software for: 2+ years ### "Detailed and effective IMS with excellent support, if a little rigid" March 20, 2025 5.0 Detailed and effective IMS with excellent support. Pros I've always had good experiences calling in and getting questions answered or issues fixed quickly. Cons Rigid design and workflows with little room for customization. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/)[Linnworks](https://www.capterra.com/p/116088/Linnworks/) Reason for choosing Fishbowl robust native integration with quickbooks and relatively cheap compared to competition Review Source Response from Fishbowl March 25, 2025 Thank you for taking the time to review Fishbowl. Our customer support team is the best in the business, and it's wonderful to hear that you've had 100% positive experiences calling in and getting questions answered and issues fixed quickly. Perhaps your account manager could introduce you to Fishbowl AI Insights and our many custom-fields options to help you customize the software to your needs. In any case, we're pleased that you're able to use Fishbowl for your inventory management, and that you find it to be affordable and robust. NK Nicole K. Business Improvement Specialist Food & Beverages Used the software for: Less than 6 months ### "Fishbowl helps drive a future-forward approach" December 9, 2025 5.0 Overall, this is a smart, cost-effective inventory/order management system that really packs an efficiency punch! Pros Fishbowl is an intuitive inventory/order management system which delivers great value for money invested. Their customer support is top-notch with each issue being addressed quickly by friendly representatives. The initial setup and integration is an easy process and time-friendly. Cons Fishbowl has the capacity to plug-in to multiple products, however, some of these additional pieces of functionality create additional costs on the partner side. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing Fishbowl Size and scope of our organization as well as cost factors Review Source AL Aimee L. Customer Service Representative Machinery Used the software for: 6-12 months ### "Thank you for your help!" February 4, 2026 5.0 Everyone that I have spoken with at Fishbowl has always been very polite and helpful. I need to remember to call instead of sending an email because it takes longer to get a response when emailing. My issues have always been taken care of efficiently and effectively once I called. Pros I work on the customer service side of the business, and I have to say that Fishbowl is one of the most user-friendly apps I have ever used. It is super easy to enter orders using both the customer's product number and ours. I find it very easy to invoice the orders out as well. I am very pleased with most of what it can do. Cons I feel like there are some things that fall on shoulders of the CSR's that should be handled by the production team/warehouse (ie: picking and shipping) but that might not be a FB issue, that could be the way my company has decided to do things. Because of that, I can't take away a star since that might not be a system issue. Review Source TC Ty C. ITAdmin Airlines/Aviation Used the software for: 1-2 years ### "Grade A+ support" March 18, 2026 4.0 Post Sales experience has always been grade A+, top shelf! Wish other vendors could even come remotely close to comparing support front staff at Fishbowl. Pros Great support structure when product expectation is not meeting identified needs or when question arises that is not readily available n documentation. Cons There are no identifiable cons that come to mind with expectation and results of Fishbowl. From custom reporting to prevented reporting they all just work. Review Source BM Brendan M. Accountant Retail Used the software for: Less than 6 months ### "Fishbowl Advanced Warehousing" July 12, 2025 5.0 At this point, I’ve had the opportunity to work with three team members, and each one has been extremely welcoming and helpful in explaining how everything works. Their support has been instrumental in helping us move toward our go-live date more efficiently. In fact, they’ve allowed us to accelerate the go-live timeline by scheduling longer, more focused meetings to work closely with us. Their flexibility and commitment have made the entire process much smoother and more productive. Pros The platform integrates well with the systems currently in use, and the AI-driven reporting provides a strong foundation for generating clear, actionable insights. It also supports a wide range of warehouse operations, whether items are shipped directly, handled through a 3PL, or fulfilled via Amazon FBA. This flexibility makes it well-suited for diverse fulfillment strategies as operations scale. Cons One drawback during the research process was the lack of transparent pricing information online. While the demo was helpful and informative, it would be beneficial to have at least a general idea of the pricing tiers available. This would help quickly assess whether the solution aligns with the budget and operational needs before committing to a deeper evaluation. Review Source SA Shannon A. Accounting Manager Retail Used the software for: 2+ years ### "Better Taxes and Reporting" September 2, 2025 3.0 reporting could be much better and tax importation could be much better reporting could be much better and tax importation could be much better Pros the sales orders the sales orders the sales orders the sales orders the sales orders the sales orders the sales orders Cons the reporting is "locked" and cannot be customized without back end coding the reporting is "locked" and cannot be customized without back end coding Review Source SW Shelly W. Office and Purchasing Manager Medical Devices Used the software for: 2+ years ### "New Customer glitch!" October 21, 2025 5.0 Overall Fishbowl is a great software to use and is usually, very user friendly. We use it for our Inventory, Work Orders and Sales Orders. Pros The service tech (\[sensitive content hidden\] ) was very knowledgeable. Was a great help! If I need help in the future, I hope I get to talk to \[sensitive content hidden\] . Cons The wait for a tech. (I understand that I am not the only one needing help.) So I try to be patient. Review Source MB Marc B. Showroom Manager Arts and Crafts Used the software for: 1-2 years ### "Wonderful Customer Service" January 14, 2026 5.0 Excellent very satisfied with the program and the individuals who support you on the back end. What a wonderful team there in Orem Pros \[sensitive content hidden\] who helped saw my problem to the end and didn't give up even when new issue arose. He was patient and kind throughout Cons The only con ever is the long wait time when calling in to reach an individual. If it didnt take so long it would be perfect Review Source ES Edgar S. IT Director Computer Software Used the software for: 2+ years ### "Fishbowl Support" March 30, 2026 5.0 Overall good, as IT Director, the product seems solid and its nice to have reliable support to leverage if i ever have any issues i cant resolve. Pros Anytime I have an issue i always feel confident i can call Fishbowl support and get the help to fix my issue on the call. They immediately remote in and we work through the fix, while also being educational so i can support it myself later if i come across the same issue. If the tech on the phone cant solve the issue, they get assistance from an engineer. But i always end up with a fix, and left with no concern if it will get fixed or not. Cons Backups filling up storage causing backups to fail until i manually login to the server and delete old backups. Maybe happens every other month, but i was told latest version has a fix to auto delete old backups so i no longer have to manually. Server seems to have minimal resources, so sometimes when i get in there to try and provide any support, it seems slow to navigate around in. Review Source AS Andrea S. Admin Assistant Farming Used the software for: 6-12 months ### "Great suport" March 30, 2026 5.0 it was quick and easy to get the assistance i needed to fix my issues, hope all issues is fixed now. Pros Got quick help on the support i needed to log in correctly and updates. It was easy and quick to get support. Cons seems like have a lot of updates, seems like its a lot of issues lately and i hate we have to call support so much! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.