# Vonigo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vonigo the right Scheduling solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/123572/Vonigo/reviews --- Vonigo 4.5 (79) [View alternatives](https://www.capterra.com/p/123572/Vonigo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 12th, 2026 # Reviews of Vonigo Ease of use 4.2 Customer Service 4.6 ## Pros and Cons in Reviews JL Jodi L Franchise OwnerVeterinary, 201 - 500 employeesUsed the software for: 1-2 years. “It may be the way my franchise has installed the product. But in general; the only thing that I can say is a positive about the system is the separation of leads and clients. “ September 29, 2024 JL Jodi L Franchise OwnerVeterinary, 201 - 500 employeesUsed the software for: 1-2 years. “The calendar view of the system is hard to read in terms of dates in time of appointments what looks like a 3-4 appointment can really be 330-430. “ September 29, 2024 Keegan O Director of Implementation, IT, and HRProfessional Training & Coaching, 2 - 10 employeesUsed the software for: 1-2 years. “Vonigo and their team provide the support that allows you to overcome integration issues that might arise.“ October 16, 2023 JL Jodi L Franchise OwnerVeterinary, 201 - 500 employeesUsed the software for: 1-2 years. “The system does not easily track franchise royalty payments vs total sales for franchisee experience.“ September 29, 2024 WF Walt F Retail DirectorRetail, 2 - 10 employeesUsed the software for: More than 2 years. “It used to be a great tool for us to screen and schedule our donation pickups.“ October 25, 2021 JL Jodi L Franchise OwnerVeterinary, 201 - 500 employeesUsed the software for: 1-2 years. “It lacks accountability and SLAs to fix and repair defects timely. “ September 29, 2024 KB Kate B Franchise Support Consumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business.“ July 13, 2020 JL Jodi L Franchise OwnerVeterinary, 201 - 500 employeesUsed the software for: 1-2 years. “Too many screens to navigate and click through to work in this product.“ September 29, 2024 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Implementation, IT, and HR Professional Training & Coaching Used the software for: 1-2 years ### "Vonigo Grows with your business" October 16, 2023 5.0 Pros Vonigo and their team provide the support that allows you to overcome integration issues that might arise. They work with you when you bring up any concern you might have and ensure that a plan is place to execute a solution for that concern. Cons I think the that route optimization has some issues at times, but going back to the pro- they work with you to ensure it does not affect your business. Review Source KT Kyle T. Donations and Volunteer Manager Used the software for: 6-12 months ### "Overall, it's been fantastic." February 14, 2018 5.0 There are so many benefits. Having a database of all your donors is huge. If I'm having a light day, I can quickly see all of my corporate donors and send them a friendly e-mail letting them know that we're here for them if they'd like to donate again, or just to send them a "follow up" e-mail. Having all of your pickups laid out right in front of your eyes (not shuffling through papers to find that specific donor). Being able to add/remove items and/or change pickup dates with just a couple clicks. The software is amazing and has been a complete game changer for me. The amount of time I've saved from literally handwriting all of the donation receipts with pen and paper and also filing/organizing them afterwards has been substantial. You guys have done a heck of a job with this software and it's made my life a whole lot easier, more organized and more efficient! Thank you thank you thank you! Pros The ease of use was huge. Being able to add in a pickup takes less than a minute and also having a weeks worth of pickups right in front of my eyes, rather than sifting through several papers to find one specific pickup has been huge. Also, during this time of the year, I'll get calls from donors who have lost their donation receipt and are looking for a new one. Instead spending potentially hours finding that one donation receipt from June 2017, I can simply enter in the last name and instantly find all of their information. I got one of those calls today and I had everything resolved in less than a few minutes. Cons What we like least is how donors are able to select that they'd like to donate money to offset the cost of the pickup, but there isn't a way for them to insert their card information and actually donate right at that moment. I've been told that there is a way to have this resolved, but it would require another outside source and would cost additional expenses. Having this resolved would be amazing! Review Source RL Ryan L. Owner Real Estate Used the software for: 2+ years ### "For CRwhoM?" May 1, 2024 1.0 Frustrating and inadequate, but I would like to help you improve! Pros It does have potential with its user interface Cons It is not a CRM by any means, while Excel delivers the information that I need from Vonigo data exports. What is the point of Vonigo beyond data exports? Review Source KB Kate B. Franchise Support Consumer Services Used the software for: 2+ years ### "What I love about Vonigo" July 13, 2020 5.0 Vonigo allows us to have visibility into our franchisees' business activities, makes for easy marketing to previous customers and pulls whatever BI is needed at the individual franchise level or for the company overall. There is lots of room for us to expand how we're using it in the future, and for now, it doesn't overly complicate transactions for our franchisees - allowing them to focus on running their business, rather than doing paperwork for their business. Pros Vonigo is very powerful, yet flexible and customizable for how we do business. The customer support team responds quickly and is amazingly patient and accommodating. Reports on any metric you can think of are available, but if what you doesn't already exist, Vonigo's support will create a custom report. Best of all, Vonigo didn't just want to sign us up - they suggest ways we might take advantage of different features, and they actively seek our feedback on how the product is working for us - not something you find too often. Cons There is a bit of a learning curve here. I realize Vonigo is customized for each and every customer, but some of the more basic or generic-type help videos in a knowledge base could free up your support people for more difficult queries. Finally, a "back" button that goes back to the previous screen would be welcome! Review Source MR Matthew R. President & Chief Experience Officer Used the software for: ### "Future of Field Service Software" November 12, 2015 5.0 My company Better Life Maid is a multi-unit house cleaning service. We picked Vonigo because of the ability to manage multiple units seamlessly from one call center based software platform. As we plan our expansion, we believe that the Vonigo platform will allow us to maintain a centralized office system that handles sales, marketing, dispatch, scheduling, customer service, billing, and nearly every day to day function of our spoke offices. All we need to do is focus on hiring and managing staff in those locations, and allocating supplies (which we can track in Vonigo as well). One of the key features that has kept us with Vonigo is their robust scheduling system. It allows us to manage a complex system with rule based bookings. This is important so our teams are not booked too far away between jobs. That way our sales people don't need to have an intimate knowledge of each location and its operations, but merely follow the rules applied to its routes and days. This is especially important as we have implemented Vonigo's online booking portal. We saw the need years ago to move to an online booking system, and we were one of the first in our vertical to do so. Online bookings now make up half of our new client sales for first cleanings. We anticipate this to become a significant part of our revenue stream and growth strategy in the coming months and years. Very few other software suites allow anything nearly as robust or as complete as this feature. Vonigo still lacks a couple features we want (what software doesn't). It still does not have a customer portal complete as of November of 2015, but that is on the roadmap for early 2016. This will allow our customers to manage their own accounts. Check on past or upcoming visits, update their credit card if it has expired, and make schedule adjustments on the fly as long as they will fall within the route based rules we have applied to the schedule. We believe this with the online booking portal will allow us to scale, while maintaining a leaner back office footprint, and increasing overall profitability. Roman the main developer of the software, and John are very responsive to your requests, and I feel like I have been a partner in the development of this software over time. Obviously no software has everything baked in from day one, but I see constant updates and improvements from the Vonigo team based in large part to the requests and needs of their clients. Review Source AB Andrew B. Owner Construction Used the software for: 2+ years ### "Outdated and unresponsive " February 16, 2023 3.0 I don't like it and we're moving on. They haven't innovated any new features in a couple years. I think this is a dead project. Maybe they just have a couple people sitting around working on this and that but it seems like even Vonigo has given up on Vonigo. Pros I initially chose Vonigo for the booking by zip code feature. We loved this about Vonigo but we were never able to get our online booking user interface to look professional. Our customers would complain that the aspect ratios were all off, the page would blink and then they would just give up and sometimes call to schedule over the phone. I attempted to fix this with vonigo several times but after generating a few serious cases with them to fix/redesign the UX of the customers side of things, I gave up. Getting ahold of Vonigo support is impossible. For example, just go on their website right now and call for technical support. You won't hear back from them for a week. Now imagine having a problem with your CRM and it takes that company a fully week to get back to you. Unacceptable. Cons They're expensive and they charge upwards of $750 to implement features that are free for even the most basic CRM's. $750 to add online payment? Really? We all know you're taking existing code and injecting it. It's like you need to go figure out how this is done for a few days and then add it to our package. Vonigo wants a lot of money for things that come standard and free with other CRM's. And their support is non-existent. That's what bothers me most. They truly don't care to be in touch with you. You have to drag them across the dirt online to get a response. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Vonigo Online booking by zip code. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) I wanted online booking by location. Review Source MN Matthew N. Founder Construction Used the software for: 2+ years ### "Founder" July 26, 2021 5.0 Amazing. Highly reccommend. Pros It is incredibly robust and can be customized to fit your needs. Cons The learning curve is quite steep to fully understand all of the functionalities of the software. I learn new things everyday and I have been using it for years. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Vonigo By referral Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) More robust features. Review Source VR Verified Reviewer Events & Community Donations Manager Individual & Family Services Used the software for: 2+ years ### "overall Vonigo is meeting our needs as a scheduling software for house pick up routes." January 17, 2018 4.0 Pros Schedule layout is easy to read and there are multiple ways to view and easy to customize. It does need to be a little faster on switching from week to week. Cons some UI is not as intuitive as I would think. Also some setting menus take a while to figure out where you need to be. Review Source VR Verified Reviewer General Manager Retail Used the software for: 1-2 years ### "Helped expand our business" March 29, 2019 5.0 Pros Was able to get up and running in minimal time Cons Making changes can sometimes be difficult Review Source VR Verified Reviewer CEO Used the software for: Less than 6 months ### "Nothing is too much for these guys. Really, really helpful!" February 20, 2018 5.0 It runs the business process from end-to-end. Pros It is an all-in-one solution for us. It manages our business process from start to end. The team are there every step of the way to help with the integration and support. It keeps all of the customer data in one place. Cons There is so much of it! Getting your head around it takes a little time. We are getting there and the team are great with the bite-sized training sessions. Review Source HC Halley C. Operations Manager Construction Used the software for: 2+ years ### "Great Program, Customer Service and Tech Support Could Improve" April 3, 2019 4.0 Vonigo has allowed us to use one CRM company wide and eliminated duplicate work and wasted time. It's easy to use and has helped streamline our operations. Pros Functionality and ease of use. I love that this software can be used and integrated into every department in our organization. Cons Certain projects and/or help requests take too long to be completed. Review Source RM Regina M. Donation Coordinator Retail Used the software for: 1-2 years ### "Enjoy using the Vonigo !" May 13, 2019 5.0 We are able to save time in our drivers day by being able to see the photos that the donors upload of their donations. The photos allows us to review the donation and can approve or deny without having to send our driver to take a look at the items before accepting. Not only is time saved but also fuel on our work trucks. Pros I really like that the donor is able to upload photos of their donations and also they are able to schedule their pickup date. Cons I haven't found anything that I like least in this software. Review Source KF Kimberly F. Franchise Administration Support Used the software for: 2+ years ### "Very positive and continue to be impressed. " February 19, 2018 4.0 Pros The software is always being updated and new upgrades and releases are being made. Requests to Vonigo from customers are always heard and implemented when possible. Turn around time for issues are extremely fast and helpful. Cons The software can experience high amounts of glitches (but all software does) from time to time. A few extra abilities to the system would be great, but in time I am sure that will come. Review Source CW Chelsea W. Director of Finance Construction Used the software for: Less than 6 months ### "Integrates" March 20, 2019 5.0 Overall the efficiencies and time savings that Vonigo produces is well worth the money. Pros One of the best features with Vonigo is it's ability to integrate with our accounting software; the ability to export invoices and receive payments into quickbooks from the scheduling system as allowed for a more efficient and streamlined process to ensure that no revenues are missed and reports are filled appropriately and on time. Vonigo is also customizable to your situation and it user friendly and easy to navigate in. Also any issues that we have had when dealing with Vonigo have been dealt with in and efficient and timely manner to make sure everything is still running smoothly. Cons As with all software products we experience glitches; however glitches with the synchronization between Vonigo and QB is easily fixed in a timely manner with Vonigo's customer support. Review Source RH Robin H. Donations Manager Used the software for: 1-2 years ### "The Vonigo support staff and technology have streamlined our donation pick up processes." February 16, 2018 5.0 Pros Customer Service team is quick to respond and help me to make changes in the system. Vonigo has streamlined our scheduling process and reduced overall time spent on routing. The reporting has helped us to implement changes in routes and showcase our monthly pick ups. Cons When we rolled out the tool, there was no training materials. We had to train ourselves and that took time. There are online training tools now which help. Review Source DF Debra F. Administrator Used the software for: 1-2 years ### "Just excellent!" January 29, 2018 5.0 Pros Actually each time I go in to do something - it just seems possible with the Vonigo software. It works for us in HQ, it works for our field service guys, it works for our clients. Cons We haven't yet had the time or the luck with setting up the dollar number information in Vonigo and syncing it with QB. Haven't given it a lot of thought or time, but at first go it didn't seem that simple. Review Source PC Patrick C. Incoming Donations and Logistics Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Service is great. Timely and accurate." February 13, 2018 5.0 Great for scheduling and keeping track of a fleet of vehicles. Also a pretty good database resource for reports and such. Pros Ease of display. Easy to look at one page and determine a lot about what is going on. I like the color coded feature of the dashboard. Cons Not always intuitive in how to find and/or change things. Sometimes I need to change something and cannot find where to go to do it. Review Source EP Evan P. Customer Care Lead Used the software for: 6-12 months ### "I use this program everyday at work and It works very well." July 26, 2017 5.0 It Makes my job more efficient. Pros I like the ease of use and the easy access to the calendars system as well as the ease of looking up customer with invoices, account etc. It is a great program I recommend it. Cons I wish it would connect to google, it would make instant booking a lot easier to track. It would be nice if it searched previous customer once you plug in a customer as a new customer so you don't have 2 entries that are the same Review Source DJ Denise J. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Poor Customer Service" February 5, 2019 1.0 Poor. If we hadn't invested so much money into the original purchase of the software I would bail on this program. And now we're stuck with a monthly fee for a program we're using as an in-house spreadsheet. Pros It's a great idea, appears it would save time and utilizing the database system would be awesome. Our staff has been able to log in and prepare schedules while on the phone with customers and the software is easier to use than our previous spreadsheet. Cons Our organization fell hard for the sales pitch, we've had the software several months and haven't been able to go live with it yet. We spend more time trying to reach customer service, the links on our website have not been functional yet, and if one day appear to be correct, the next become something totally incorrect. Review Source RV RICHARD V. planner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very friendly software , it was a pleasure to use with ease." February 27, 2018 5.0 ease of planning out a day. Pros Its very updated to the technology with form and function. I USE IT ON A DAILY BASIS AND EVERYDAY IT GETS EASIER AND EASIER TO USE. Cons lots of options , kind of a bit overwhelming. as I use it more and more daily I learn to pick and choose the best options available to the scenario I have. Review Source LF Leon F. Vice President, Franchise Support (Operations) Used the software for: ### "Vonigo provides an exceptional SW experience with amazing customer service!" December 14, 2015 5.0 Aussie Pet Mobile is the world's largest provider of mobile pet grooming services. We are an appointment based system and our scheduling and database management software is a critical component in our franchise operations. A speedy, accurate and 100% stable online environment is crucial to us and our franchisees. We have used the Vonigo system for our scheduling and database management for nearly 3 years after using another system for the prior decade. The Vonigo system is 180 degrees better than the previous system we used. It has never failed, slowed or gone down. The speed is excellent and works just as well in the field on mobile devices as it does in an office. We needed a software platform that was live, in real time and extremely nimble. Vonigo delivers. The measure of a great SW system is their customer service and Vonigo's customer service is outstanding. If you need a SW platform and customer service team you can count on 100% of the time, I strongly recommend Vonigo's system. Review Source JA Jeff A. Operations Manager Consumer Services Used the software for: 2+ years ### "Great investment" October 3, 2016 5.0 If you care about your bottom line and the longevity of your business, this software is a must have! Pros Ease of use and benefits of product Cons With the growth of the Vonigo model the support hasn't been immediate like it was in the past. In my business there are many times I need immediate fixes and haven't had that in awhile. Review Source RB Richard B. Boss Computer Networking Used the software for: 1-2 years ### "Good" August 8, 2019 4.0 Pros Using the product was the best choice I made in years it really good for everyday life in you home Cons There wa really no cons about the product Review Source II Igor I. Business Development/Administrator Used the software for: Less than 6 months ### "Simplifies everyday work with customers and within the team." May 23, 2017 4.0 Pros Specially designed for mobile service businesses and meets almost all our needs. Helps to grow. Positive attitude, involvement, helpfulness, willingness to improve. A few minor bugs and features to be added, but a great product I highly recommend. Cons There are some bugs that need to be fixed as well as some features need to be added in order to improve capacity even more. Review Source AB Adam B. Member Used the software for: Less than 6 months ### "Great on boarding help when getting started using Vonigo." December 16, 2017 5.0 Pros Gives us the capability to deal with multi location franchise with ease. Has features that are not avail on other CRMs. Cons setup was a little difficult. We wish it would be easier to find settings when we are looking to make changes. Review Source Similar Products Featured